The statistics below represent IT jobs advertised across the England region that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 884 929 941
Rank change year-on-year
+45 +12
Permanent jobs requiring a Customer Support Analyst 19 24 31
As % of all permanent IT jobs located in England 0.021% 0.023% 0.028%
As % of the Job Titles category 0.021% 0.024% 0.030%
Number of salaries quoted 17 16 30
Median salary £23,000 £21,750 £22,000
Median salary % change year-on-year
+5.74% -1.13%
90% offered a salary of more than £19,000 £20,000 £16,500
10% offered a salary of more than £32,400 £35,000 £30,250
UK excluding London median salary £22,500 £20,000 £21,500
% change year-on-year
+12.50% -6.97%
Customer Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88424 99136 104947
As % of all permanent IT jobs located in England 96.43% 96.33% 96.46%
Number of salaries quoted 75288 82628 86337
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 26 July 2016.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire - 4 £22,500 -
North West - 4 £23,000 -
South East +21 3 £23,000 +15.00%
East of England - 3 £38,000 -
London +34 2 £31,250 +9.64%
West Midlands - 2 £17,500 -
South West +19 1 £22,500 +12.50%
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 July 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 17 (43.59%) SQL
2 9 (23.08%) Finance
3 6 (15.38%) ITIL
3 6 (15.38%) Unix
4 5 (12.82%) Windows
4 5 (12.82%) SQL Server
4 5 (12.82%) IIS
4 5 (12.82%) Mainframe
4 5 (12.82%) ITIL Certification
4 5 (12.82%) Spanish Language
4 5 (12.82%) Windows Server
5 4 (10.26%) Analytical Skills
5 4 (10.26%) CAFM
5 4 (10.26%) Statistics
5 4 (10.26%) EAM
5 4 (10.26%) MS Excel
5 4 (10.26%) SLA
6 3 (7.69%) MS Office
6 3 (7.69%) User Experience
7 2 (5.13%) Investment Management
7 2 (5.13%) Google Apps
7 2 (5.13%) Mobile App
7 2 (5.13%) Degree
7 2 (5.13%) Google
7 2 (5.13%) Asset Management
7 2 (5.13%) Service Management
7 2 (5.13%) Service Delivery
7 2 (5.13%) Microsoft
7 2 (5.13%) ATM
8 1 (2.56%) Charles River

Customer Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.82%) IIS
2 1 (2.56%) Apache
Applications
1 4 (10.26%) MS Excel
2 3 (7.69%) MS Office
Cloud Services
1 2 (5.13%) Google Apps
2 1 (2.56%) SaaS
Communications & Networking
1 2 (5.13%) ATM
Database & Business Intelligence
1 5 (12.82%) SQL Server
General
1 9 (23.08%) Finance
2 5 (12.82%) Spanish Language
3 1 (2.56%) Banking
3 1 (2.56%) Dutch Language
3 1 (2.56%) Legal
3 1 (2.56%) Publishing
3 1 (2.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.56%) CSS
1 1 (2.56%) HTML
1 1 (2.56%) REST
Miscellaneous
1 5 (12.82%) Mainframe
2 4 (10.26%) Analytical Skills
2 4 (10.26%) Statistics
3 3 (7.69%) User Experience
4 2 (5.13%) Mobile App
Operating Systems
1 6 (15.38%) Unix
2 5 (12.82%) Windows
2 5 (12.82%) Windows Server
Processes & Methodologies
1 6 (15.38%) ITIL
2 4 (10.26%) CAFM
2 4 (10.26%) EAM
3 2 (5.13%) Asset Management
3 2 (5.13%) Investment Management
3 2 (5.13%) Service Delivery
3 2 (5.13%) Service Management
4 1 (2.56%) Data Analysis
4 1 (2.56%) Incident Management
4 1 (2.56%) ITSM
4 1 (2.56%) Supplier Management
4 1 (2.56%) Time Management
Programming Languages
1 17 (43.59%) SQL
2 1 (2.56%) COBOL
2 1 (2.56%) JavaScript
Qualifications
1 5 (12.82%) ITIL Certification
2 2 (5.13%) Degree
Quality Assurance & Compliance
1 4 (10.26%) SLA
2 1 (2.56%) ISO 9001
Vendors
1 2 (5.13%) Google
1 2 (5.13%) Microsoft
2 1 (2.56%) Advent
2 1 (2.56%) Charles River
2 1 (2.56%) Misys
2 1 (2.56%) Murex
2 1 (2.56%) Openreach
2 1 (2.56%) Salesforce.com
2 1 (2.56%) SunGard