The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 847 901 861
Rank change year-on-year
+54 -40
Permanent jobs requiring a Customer Support Analyst 24 16 13
As % of all permanent IT jobs located in England 0.024% 0.014% 0.013%
As % of the Job Titles category 0.026% 0.015% 0.013%
Number of salaries quoted 21 15 12
Average salary £24,500 £22,500 £22,000
Average salary % change year-on-year
+8.88% +2.27%
90% offered a salary of more than £20,000 £22,500 £19,000
10% offered a salary of more than £35,000 £30,000 £38,500
UK excluding London average salary £20,000 £22,500 £19,000
% change year-on-year
-11.11% +18.42%
Customer Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93153 104532 96855
As % of all permanent IT jobs located in England 94.64% 94.61% 94.63%
Number of salaries quoted 77472 86582 81511
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 29 May 2015.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +22 13 £24,500 -18.33%
London - 8 £27,000 -
South West - 3 £20,000 -
Customer Support Analyst
UK

Customer Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 May 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 18 (42.86%) ITIL
2 17 (40.48%) SQL
3 12 (28.57%) UNIX
4 8 (19.05%) SLA
4 8 (19.05%) MySQL
5 7 (16.67%) PL/SQL
5 7 (16.67%) Linux
5 7 (16.67%) Internet
5 7 (16.67%) Publishing
5 7 (16.67%) Degree
5 7 (16.67%) Time Management
5 7 (16.67%) Google
5 7 (16.67%) SaaS
5 7 (16.67%) Digital Media
5 7 (16.67%) Analytics
6 6 (14.29%) New Relic
6 6 (14.29%) Agile Software Development
6 6 (14.29%) Problem Management
6 6 (14.29%) Incident Management
6 6 (14.29%) Finance
6 6 (14.29%) Nagios
6 6 (14.29%) ITIL Certification
6 6 (14.29%) MS Office
7 5 (11.90%) Java
7 5 (11.90%) C
7 5 (11.90%) Oracle
7 5 (11.90%) SQL Server
7 5 (11.90%) Apache
7 5 (11.90%) XML
7 5 (11.90%) Microsoft

Customer Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 May 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.90%) Apache
2 3 (7.14%) IIS
Applications
1 6 (14.29%) MS Office
2 3 (7.14%) MS PowerPoint
3 2 (4.76%) MS Excel
Business Applications
1 1 (2.38%) SAP Oil and Gas
Cloud Services
1 7 (16.67%) SaaS
2 5 (11.90%) Google Analytics
3 1 (2.38%) PaaS
Communications & Networking
1 7 (16.67%) Internet
2 5 (11.90%) SSH
3 3 (7.14%) LAN
3 3 (7.14%) WAN
Database & Business Intelligence
1 8 (19.05%) MySQL
2 5 (11.90%) SQL Server
3 4 (9.52%) Oracle Database
4 1 (2.38%) Crystal Reports
4 1 (2.38%) Oracle Reports
General
1 7 (16.67%) Publishing
2 6 (14.29%) Finance
3 4 (9.52%) Retail
4 3 (7.14%) Manufacturing
4 3 (7.14%) Multimedia
4 3 (7.14%) Banking
4 3 (7.14%) Marketing
5 1 (2.38%) Electronics
5 1 (2.38%) Telecoms
5 1 (2.38%) German Language
Libraries, Frameworks & Software Standards
1 5 (11.90%) XML
1 5 (11.90%) REST
2 4 (9.52%) .NET
3 3 (7.14%) ASP.NET
4 2 (4.76%) COM
5 1 (2.38%) ADO
Miscellaneous
1 7 (16.67%) Digital Media
2 5 (11.90%) Mathematics
2 5 (11.90%) Computer Science
3 4 (9.52%) Analytical Skills
4 3 (7.14%) E-Learning
5 2 (4.76%) User Experience
5 2 (4.76%) Social Media
5 2 (4.76%) Enterprise Software
5 2 (4.76%) Management Information System
6 1 (2.38%) DTV
6 1 (2.38%) Mobile Payment
Operating Systems
1 12 (28.57%) UNIX
2 7 (16.67%) Linux
3 4 (9.52%) Windows
Processes & Methodologies
1 18 (42.86%) ITIL
2 7 (16.67%) Time Management
2 7 (16.67%) Analytics
3 6 (14.29%) Agile Software Development
3 6 (14.29%) Problem Management
3 6 (14.29%) Incident Management
4 5 (11.90%) Change Management
4 5 (11.90%) Workflow
5 4 (9.52%) Service Delivery
6 3 (7.14%) CRM
6 3 (7.14%) E-Commerce
7 2 (4.76%) User Acceptance Testing
7 2 (4.76%) Customer Engagement
7 2 (4.76%) Logistics
7 2 (4.76%) Continuous Improvement
7 2 (4.76%) Stakeholder Management
7 2 (4.76%) Service Management
8 1 (2.38%) Business Intelligence
8 1 (2.38%) Programme Management
8 1 (2.38%) Coaching
Programming Languages
1 17 (40.48%) SQL
2 7 (16.67%) PL/SQL
3 5 (11.90%) Java
3 5 (11.90%) C
4 4 (9.52%) C#
5 3 (7.14%) T-SQL
5 3 (7.14%) VB
6 1 (2.38%) C++
Qualifications
1 7 (16.67%) Degree
2 6 (14.29%) ITIL Certification
3 1 (2.38%) HND
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 8 (19.05%) SLA
2 4 (9.52%) ISO 9001
3 1 (2.38%) ISO 9000
Systems Management
1 6 (14.29%) Nagios
2 5 (11.90%) Kibana
Vendors
1 7 (16.67%) Google
2 6 (14.29%) New Relic
3 5 (11.90%) Oracle
3 5 (11.90%) Microsoft
4 3 (7.14%) Citrix
5 2 (4.76%) ServiceNow
5 2 (4.76%) Cisco
6 1 (2.38%) SAP
6 1 (2.38%) LexisNexis