The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 847 892 862
Rank change year-on-year
+45 -30
Permanent jobs requiring a Customer Support Analyst 21 9 5
As % of all permanent IT jobs located in England 0.020% 0.008% 0.005%
As % of the Job Titles category 0.021% 0.009% 0.005%
Number of salaries quoted 19 9 5
Average salary £24,500 £22,500 £19,000
Average salary % change year-on-year
+8.88% +18.42%
90% offered a salary of more than £20,000 £21,600 £17,700
10% offered a salary of more than £30,500 £28,600 £20,800
UK excluding London average salary £22,500 £22,500 £19,000
% change year-on-year
- +18.42%
Customer Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98006 104685 98144
As % of all permanent IT jobs located in England 94.71% 94.59% 94.78%
Number of salaries quoted 80950 85693 82553
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 27 April 2015.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +22 7 £25,000 -28.57% 1
London +30 6 £27,000 +22.72% 1
East Midlands +14 3 £22,500 -16.66%
South West -22 3 £20,000 -
West Midlands - 1 £19,500 -
East of England - 1 £21,500 -
Customer Support Analyst
UK

Customer Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 April 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 18 (40.00%) SQL
2 13 (28.89%) ITIL
3 11 (24.44%) UNIX
3 11 (24.44%) Finance
4 10 (22.22%) Linux
4 10 (22.22%) MySQL
4 10 (22.22%) PL/SQL
5 9 (20.00%) SaaS
6 8 (17.78%) New Relic
6 8 (17.78%) Nagios
7 7 (15.56%) SLA
7 7 (15.56%) Kibana
7 7 (15.56%) German Language
7 7 (15.56%) Incident Management
8 6 (13.33%) Degree
8 6 (13.33%) French Language
8 6 (13.33%) Agile Software Development
8 6 (13.33%) Problem Management
9 5 (11.11%) Retail
9 5 (11.11%) Java
9 5 (11.11%) SQL Server
9 5 (11.11%) ITIL Certification
10 4 (8.89%) Internet
10 4 (8.89%) Service Delivery
10 4 (8.89%) Change Management
10 4 (8.89%) Oracle
10 4 (8.89%) E-Commerce
10 4 (8.89%) .NET
10 4 (8.89%) Logistics
10 4 (8.89%) Continuous Improvement

Customer Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 April 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.67%) IIS
Applications
1 3 (6.67%) MS Office
2 2 (4.44%) MS Excel
Business Applications
1 1 (2.22%) SAP Oil and Gas
Cloud Services
1 9 (20.00%) SaaS
2 2 (4.44%) PaaS
Communications & Networking
1 4 (8.89%) Internet
Database & Business Intelligence
1 10 (22.22%) MySQL
2 5 (11.11%) SQL Server
3 3 (6.67%) Oracle Database
4 1 (2.22%) Crystal Reports
4 1 (2.22%) Oracle Reports
Development Applications
1 1 (2.22%) Toad
General
1 11 (24.44%) Finance
2 7 (15.56%) German Language
3 6 (13.33%) French Language
4 5 (11.11%) Retail
5 3 (6.67%) Marketing
5 3 (6.67%) Banking
5 3 (6.67%) Manufacturing
5 3 (6.67%) Italian Language
5 3 (6.67%) Spanish Language
6 2 (4.44%) Publishing
7 1 (2.22%) Electronics
7 1 (2.22%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (8.89%) .NET
2 3 (6.67%) ASP.NET
3 2 (4.44%) COM
4 1 (2.22%) ADO
Miscellaneous
1 4 (8.89%) Analytical Skills
2 2 (4.44%) User Experience
2 2 (4.44%) Management Information System
2 2 (4.44%) Social Media
2 2 (4.44%) Digital Media
2 2 (4.44%) Enterprise Software
3 1 (2.22%) Mobile Payment
3 1 (2.22%) DTV
Operating Systems
1 11 (24.44%) UNIX
2 10 (22.22%) Linux
3 2 (4.44%) Windows
Processes & Methodologies
1 13 (28.89%) ITIL
2 7 (15.56%) Incident Management
3 6 (13.33%) Problem Management
3 6 (13.33%) Agile Software Development
4 4 (8.89%) Logistics
4 4 (8.89%) E-Commerce
4 4 (8.89%) Service Delivery
4 4 (8.89%) Change Management
4 4 (8.89%) Continuous Improvement
5 3 (6.67%) CRM
6 2 (4.44%) Stakeholder Management
6 2 (4.44%) User Acceptance Testing
6 2 (4.44%) Time Management
6 2 (4.44%) Customer Engagement
6 2 (4.44%) Analytics
6 2 (4.44%) Coaching
6 2 (4.44%) Service Management
7 1 (2.22%) Digital Marketing
7 1 (2.22%) Software Engineering
7 1 (2.22%) Software Testing
Programming Languages
1 18 (40.00%) SQL
2 10 (22.22%) PL/SQL
3 5 (11.11%) Java
4 3 (6.67%) C#
4 3 (6.67%) T-SQL
4 3 (6.67%) VB
5 1 (2.22%) C++
Qualifications
1 6 (13.33%) Degree
2 5 (11.11%) ITIL Certification
3 1 (2.22%) HND
Quality Assurance & Compliance
1 7 (15.56%) SLA
2 3 (6.67%) ISO 9001
3 1 (2.22%) ISO 9000
Systems Management
1 8 (17.78%) Nagios
2 7 (15.56%) Kibana
Vendors
1 8 (17.78%) New Relic
2 4 (8.89%) Oracle
3 3 (6.67%) Citrix
4 2 (4.44%) Google
4 2 (4.44%) ServiceNow
4 2 (4.44%) Cisco
4 2 (4.44%) Microsoft
5 1 (2.22%) SAP
5 1 (2.22%) LexisNexis
Oxford
Recruitment Revolution Limited
Salary: Excellent Salary Package + Full Company Benefits
Posted: 17 days ago