The statistics below represent IT jobs advertised across the England region that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Customer Support Analyst
UK / England
Rank 817 882 906
Rank change year-on-year
+65 +24
Permanent jobs requiring a Customer Support Analyst 16 17 32
As % of all permanent IT jobs located in England 0.020% 0.018% 0.033%
As % of the Job Titles category 0.021% 0.019% 0.034%
Number of salaries quoted 16 17 30
Median salary £26,250 £32,500 £27,500
Median salary % change year-on-year
-19.23% +18.18%
90% offered a salary of more than £19,000 £24,300 £19,900
10% offered a salary of more than £35,000 £36,500 £35,000
UK excluding London median salary £19,500 £34,000 £25,000
% change year-on-year
-42.64% +36.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75891 90278 94879
As % of all permanent IT jobs located in England 96.45% 96.53% 96.68%
Number of salaries quoted 63467 76551 79541
Median salary £47,000 £46,000 £45,000
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Customer Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 19 January 2017.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 8 £35,000 +12.00% 1
North West - 4 £19,500 -
East of England +16 2 £19,000 -47.94%
South East +58 1 £25,000 -16.66%
North East - 1 £17,774 -
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 19 January 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 16 (59.26%) SQL
2 14 (51.85%) Finance
3 10 (37.04%) Windows
4 8 (29.63%) SLA
5 7 (25.93%) Banking
6 6 (22.22%) SQL Server
6 6 (22.22%) Product Management
7 5 (18.52%) User Acceptance Testing
8 4 (14.81%) French Language
8 4 (14.81%) QA
8 4 (14.81%) TCP/IP
8 4 (14.81%) Change Management
8 4 (14.81%) Financial Institution
8 4 (14.81%) MS Office
8 4 (14.81%) Hedge funds
8 4 (14.81%) Data Centre
9 3 (11.11%) SQL Server Management Studio (SSMS)
9 3 (11.11%) ITIL
9 3 (11.11%) Business Analysis
10 2 (7.41%) Retail-J
10 2 (7.41%) Degree
10 2 (7.41%) Windows Vista
10 2 (7.41%) Retail
10 2 (7.41%) Fixed Income
10 2 (7.41%) DHTML
10 2 (7.41%) HTML
10 2 (7.41%) Java
10 2 (7.41%) JavaScript
10 2 (7.41%) JBoss
10 2 (7.41%) Microsoft

Customer Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) JBoss
2 1 (3.70%) Apache
2 1 (3.70%) Confluence
Applications
1 4 (14.81%) MS Office
2 1 (3.70%) MS Excel
Business Applications
1 2 (7.41%) Retail-J
Communications & Networking
1 4 (14.81%) TCP/IP
2 1 (3.70%) FTP
Database & Business Intelligence
1 6 (22.22%) SQL Server
2 1 (3.70%) MySQL
Development Applications
1 3 (11.11%) SQL Server Management Studio (SSMS)
2 1 (3.70%) JIRA
General
1 14 (51.85%) Finance
2 7 (25.93%) Banking
3 4 (14.81%) Financial Institution
3 4 (14.81%) French Language
4 2 (7.41%) Retail
5 1 (3.70%) Back Office
5 1 (3.70%) German Language
Libraries, Frameworks & Software Standards
1 2 (7.41%) DHTML
1 2 (7.41%) HTML
2 1 (3.70%) FIX Protocol
Miscellaneous
1 4 (14.81%) Data Centre
1 4 (14.81%) Hedge funds
2 2 (7.41%) EPoS
2 2 (7.41%) Fixed Income
3 1 (3.70%) Derivative
3 1 (3.70%) Driving Licence
3 1 (3.70%) Economics
3 1 (3.70%) Equities
3 1 (3.70%) Equity Derivative
3 1 (3.70%) Foreign Exchange (FX)
3 1 (3.70%) Statistics
3 1 (3.70%) SWIFT
3 1 (3.70%) Wiki
Operating Systems
1 10 (37.04%) Windows
2 2 (7.41%) Windows 7
2 2 (7.41%) Windows Server
2 2 (7.41%) Windows Server 2003
2 2 (7.41%) Windows Server 2008
2 2 (7.41%) Windows Vista
3 1 (3.70%) Linux
Processes & Methodologies
1 6 (22.22%) Product Management
2 5 (18.52%) User Acceptance Testing
3 4 (14.81%) Change Management
4 3 (11.11%) Business Analysis
4 3 (11.11%) ITIL
5 2 (7.41%) Process Improvement
6 1 (3.70%) Case Management
6 1 (3.70%) CRM
6 1 (3.70%) Cybersecurity
6 1 (3.70%) Electronic Trading
6 1 (3.70%) Project Management
6 1 (3.70%) Service Delivery
Programming Languages
1 16 (59.26%) SQL
2 2 (7.41%) Java
2 2 (7.41%) JavaScript
Qualifications
1 2 (7.41%) Degree
2 1 (3.70%) BPSS Clearance
2 1 (3.70%) SC Cleared
2 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 8 (29.63%) SLA
2 4 (14.81%) QA
3 1 (3.70%) EMIR
3 1 (3.70%) MiFID
Systems Management
1 2 (7.41%) AirWatch
Vendors
1 2 (7.41%) Microsoft
1 2 (7.41%) Motorola
2 1 (3.70%) Salesforce.com
City, London
Harrington Starr
Salary: £35000 - £40000 per annum + Bonus + Benefits + Training
Posted: 5 days ago