The first table below looks at the demand for the Customer Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 855 815 838
Rank change year-on-year
-40 +23
Permanent jobs requiring a Customer Support Analyst 31 33 27
As % of all permanent IT jobs located in England 0.028% 0.032% 0.024%
As % of the Job Titles category 0.030% 0.034% 0.026%
Number of salaries quoted 30 32 22
Average salary £22,500 £22,000 £26,500
Average salary % change year-on-year
+2.27% -16.98%
90% offered a salary of more than £16,500 £19,000 £19,000
10% offered a salary of more than £30,250 £40,000 £35,000
UK excluding London average salary £22,500 £21,500 £21,000
% change year-on-year
+4.65% +2.38%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103008 96405 105410
As % of all permanent IT jobs located in England 94.35% 94.40% 95.20%
Number of salaries quoted 85094 81003 91215
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,472 £38,500
% change year-on-year
+3.97% -0.07%
Customer Support Analyst
UK

Customer Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 10 July 2014.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +2 10 £21,500 -
South East -19 9 £30,000 +31.86% 1
Yorkshire - 6 £22,500 -
East of England -12 4 £16,500 -23.25%
North West +1 1 £16,500 -7.04%
West Midlands -1 1 £21,500 +13.15%
Customer Support Analyst
UK

Customer Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 10 July 2014, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 11 (27.50%) Finance
2 9 (22.50%) SQL
3 8 (20.00%) T-SQL
3 8 (20.00%) MySQL
3 8 (20.00%) Oracle
3 8 (20.00%) SQL Server
3 8 (20.00%) Oracle Database
4 7 (17.50%) IIS
4 7 (17.50%) MS Office
4 7 (17.50%) ASP.NET
4 7 (17.50%) VB
4 7 (17.50%) .NET
4 7 (17.50%) C#
4 7 (17.50%) Citrix
5 6 (15.00%) SLA
6 5 (12.50%) ITIL
6 5 (12.50%) German Language
7 4 (10.00%) French Language
7 4 (10.00%) Microsoft
7 4 (10.00%) Windows
7 4 (10.00%) MS Excel
8 3 (7.50%) TCP/IP
8 3 (7.50%) Windows Server 2003
8 3 (7.50%) Windows Vista
8 3 (7.50%) Windows Server 2008
8 3 (7.50%) Windows 7
9 2 (5.00%) Market Research
9 2 (5.00%) Product Management
9 2 (5.00%) User Stories
9 2 (5.00%) Time Management

Customer Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 10 July 2014, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (17.50%) IIS
2 1 (2.50%) CMS
Applications
1 7 (17.50%) MS Office
2 4 (10.00%) MS Excel
Business Applications
1 1 (2.50%) Dynamics CRM
Communications & Networking
1 3 (7.50%) TCP/IP
Database & Business Intelligence
1 8 (20.00%) MySQL
1 8 (20.00%) SQL Server
1 8 (20.00%) Oracle Database
General
1 11 (27.50%) Finance
2 5 (12.50%) German Language
3 4 (10.00%) French Language
Libraries, Frameworks & Software Standards
1 7 (17.50%) .NET
1 7 (17.50%) ASP.NET
Miscellaneous
1 2 (5.00%) Management Information System
1 2 (5.00%) Mathematics
2 1 (2.50%) Client/Server
2 1 (2.50%) EPoS
Operating Systems
1 4 (10.00%) Windows
2 3 (7.50%) Windows Server 2003
2 3 (7.50%) Windows Vista
2 3 (7.50%) Windows Server 2008
2 3 (7.50%) Windows 7
Processes & Methodologies
1 5 (12.50%) ITIL
2 2 (5.00%) CRM
2 2 (5.00%) Project Management
2 2 (5.00%) Business Analysis
2 2 (5.00%) Business Development
2 2 (5.00%) Time Management
2 2 (5.00%) Market Research
2 2 (5.00%) Product Management
2 2 (5.00%) User Stories
3 1 (2.50%) Logistics
3 1 (2.50%) ERP
Programming Languages
1 9 (22.50%) SQL
2 8 (20.00%) T-SQL
3 7 (17.50%) VB
3 7 (17.50%) C#
4 2 (5.00%) C
5 1 (2.50%) PowerHouse
Quality Assurance & Compliance
1 6 (15.00%) SLA
Vendors
1 8 (20.00%) Oracle
2 7 (17.50%) Citrix
3 4 (10.00%) Microsoft
4 1 (2.50%) Cisco
4 1 (2.50%) Avaya
4 1 (2.50%) Genesys
4 1 (2.50%) Siemens
Bicester, Oxfordshire
Evolution Recruitment Solutions
Salary: 23,000 - 28,000
Posted: 3 days ago
Bournemouth, Dorset
Ageas 50
Salary: From £17,868 to £24,000 per annum company pension, flexible benefits,
Posted: 9 days ago