The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 27 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jul 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 838 869 839
Rank change year-on-year
+31 -30
Permanent jobs requiring a Customer Support Analyst 22 31 35
As % of all permanent IT jobs located in England 0.021% 0.028% 0.034%
As % of the Job Titles category 0.023% 0.030% 0.036%
Number of salaries quoted 14 30 34
Average salary £20,500 £22,000 £22,625
Average salary % change year-on-year
-6.81% -2.76%
90% offered a salary of more than £20,000 £16,500 £19,000
10% offered a salary of more than £35,000 £30,250 £40,000
UK excluding London average salary £20,000 £21,500 £21,500
% change year-on-year
-6.97% -
Customer Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96689 103950 96080
As % of all permanent IT jobs located in England 94.34% 94.50% 94.29%
Number of salaries quoted 80825 85788 80388
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 27 July 2015.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 27 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +32 12 £20,000 -33.33%
London - 6 £27,750 - 2
South West - 3 £20,000 -
East Midlands -9 1 £21,000 -2.32%
Customer Support Analyst
UK

Customer Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 July 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 19 (44.19%) ITIL
2 14 (32.56%) SQL
3 11 (25.58%) UNIX
4 9 (20.93%) SLA
4 9 (20.93%) MS Office
4 9 (20.93%) Finance
4 9 (20.93%) Time Management
5 8 (18.60%) MySQL
5 8 (18.60%) Java
6 7 (16.28%) Linux
6 7 (16.28%) Internet
6 7 (16.28%) Publishing
6 7 (16.28%) Degree
6 7 (16.28%) Google
6 7 (16.28%) Agile Software Development
6 7 (16.28%) SaaS
6 7 (16.28%) Digital Media
6 7 (16.28%) Analytics
7 6 (13.95%) Problem Management
7 6 (13.95%) ITIL Certification
7 6 (13.95%) Microsoft
7 6 (13.95%) Windows
7 6 (13.95%) MS Excel
8 5 (11.63%) XML
8 5 (11.63%) Apache
8 5 (11.63%) PL/SQL
8 5 (11.63%) C
8 5 (11.63%) SQL Server
8 5 (11.63%) Nagios
8 5 (11.63%) Workflow

Customer Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 July 2015, IT jobs across the England region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.63%) Apache
2 3 (6.98%) IIS
3 2 (4.65%) JBoss
Applications
1 9 (20.93%) MS Office
2 6 (13.95%) MS Excel
3 3 (6.98%) MS PowerPoint
Business Applications
1 1 (2.33%) SAP Oil and Gas
Cloud Services
1 7 (16.28%) SaaS
2 5 (11.63%) Google Analytics
Communications & Networking
1 7 (16.28%) Internet
2 5 (11.63%) SSH
3 3 (6.98%) LAN
3 3 (6.98%) WAN
4 1 (2.33%) PCoIP
Database & Business Intelligence
1 8 (18.60%) MySQL
2 5 (11.63%) SQL Server
3 4 (9.30%) Oracle Database
General
1 9 (20.93%) Finance
2 7 (16.28%) Publishing
3 4 (9.30%) Banking
4 3 (6.98%) Multimedia
4 3 (6.98%) Marketing
5 2 (4.65%) French Language
5 2 (4.65%) Retail
5 2 (4.65%) Military
5 2 (4.65%) Law
5 2 (4.65%) Manufacturing
6 1 (2.33%) Electronics
6 1 (2.33%) Telecoms
6 1 (2.33%) German Language
Libraries, Frameworks & Software Standards
1 5 (11.63%) XML
1 5 (11.63%) REST
2 3 (6.98%) .NET
2 3 (6.98%) ASP.NET
3 2 (4.65%) COM
3 2 (4.65%) Tapestry
Miscellaneous
1 7 (16.28%) Digital Media
2 5 (11.63%) Mathematics
2 5 (11.63%) Computer Science
3 4 (9.30%) Management Information System
3 4 (9.30%) Analytical Skills
4 3 (6.98%) E-Learning
4 3 (6.98%) NHS
4 3 (6.98%) Social Media
5 2 (4.65%) Enterprise Software
5 2 (4.65%) User Experience
6 1 (2.33%) Data Centre
6 1 (2.33%) Mobile Payment
6 1 (2.33%) DTV
Operating Systems
1 11 (25.58%) UNIX
2 7 (16.28%) Linux
3 6 (13.95%) Windows
4 2 (4.65%) Windows XP
Processes & Methodologies
1 19 (44.19%) ITIL
2 9 (20.93%) Time Management
3 7 (16.28%) Analytics
3 7 (16.28%) Agile Software Development
4 6 (13.95%) Problem Management
5 5 (11.63%) Workflow
6 4 (9.30%) Service Delivery
6 4 (9.30%) Change Management
7 3 (6.98%) E-Commerce
7 3 (6.98%) Business Intelligence
7 3 (6.98%) Logistics
8 2 (4.65%) Incident Management
8 2 (4.65%) Customer Engagement
8 2 (4.65%) Service Management
8 2 (4.65%) Stakeholder Management
8 2 (4.65%) User Acceptance Testing
9 1 (2.33%) Programme Management
9 1 (2.33%) CRM
9 1 (2.33%) Root Cause Analysis
9 1 (2.33%) Line Management
Programming Languages
1 14 (32.56%) SQL
2 8 (18.60%) Java
3 5 (11.63%) PL/SQL
3 5 (11.63%) C
4 4 (9.30%) C#
5 3 (6.98%) T-SQL
5 3 (6.98%) VB
Qualifications
1 7 (16.28%) Degree
2 6 (13.95%) ITIL Certification
3 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 9 (20.93%) SLA
2 4 (9.30%) ISO 9001
System Software
1 1 (2.33%) Active Directory
1 1 (2.33%) VMware Workstation
1 1 (2.33%) VMware Infrastructure
1 1 (2.33%) KVM
Systems Management
1 5 (11.63%) Nagios
1 5 (11.63%) Kibana
Vendors
1 7 (16.28%) Google
2 6 (13.95%) Microsoft
3 5 (11.63%) New Relic
4 4 (9.30%) Oracle
5 3 (6.98%) Citrix
6 2 (4.65%) ServiceNow
6 2 (4.65%) Cisco
7 1 (2.33%) Teradici
7 1 (2.33%) VMware
7 1 (2.33%) SAP
7 1 (2.33%) HP
7 1 (2.33%) Dell
7 1 (2.33%) Intel
London
Volt
Salary: £35000 per annum
Posted: 4 days ago