The statistics below represent IT jobs advertised across the England region that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 896 904 963
Rank change year-on-year
+8 +59
Permanent jobs requiring a Customer Support Analyst 26 29 11
As % of all permanent IT jobs located in England 0.027% 0.028% 0.010%
As % of the Job Titles category 0.028% 0.029% 0.010%
Number of salaries quoted 26 21 11
Median salary £22,500 £24,500 £22,500
Median salary % change year-on-year
-8.16% +8.88%
90% offered a salary of more than £17,250 £20,000 £20,000
10% offered a salary of more than £35,000 £32,500 £35,000
UK excluding London median salary £22,500 £20,000 £22,500
% change year-on-year
+12.50% -11.11%
Customer Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92434 99547 107967
As % of all permanent IT jobs located in England 96.32% 96.55% 96.48%
Number of salaries quoted 78534 82125 88470
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in England

Customer Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the England region.

Customer Support Analyst Salary Trend in England

Customer Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the England region over the 3 months to 6 May 2016.

Customer Support Analyst Salary Histogram in England

Customer Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the England region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 12 £22,500 -16.66%
South East +21 4 £26,000 +6.12% 1
Yorkshire - 4 £22,500 - 2
West Midlands - 3 £17,000 -
East of England +27 1 £32,500 +51.16% 1
South West -9 1 £22,500 +12.50%
North West - 1 £23,000 -
Customer Support Analyst
UK

Customer Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 6 May 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Analyst in the job title.

1 20 (47.62%) SQL
2 16 (38.10%) ITIL
3 13 (30.95%) Finance
4 10 (23.81%) Unix
5 7 (16.67%) Service Management
5 7 (16.67%) Windows
5 7 (16.67%) MS Excel
5 7 (16.67%) ITIL Certification
6 6 (14.29%) MS Office
6 6 (14.29%) Statistics
7 5 (11.90%) Degree
7 5 (11.90%) Windows Server
7 5 (11.90%) JavaScript
8 4 (9.52%) HTML
8 4 (9.52%) SQL Server
8 4 (9.52%) IIS
8 4 (9.52%) CSS
8 4 (9.52%) ITSM
9 3 (7.14%) CAFM
9 3 (7.14%) SaaS
9 3 (7.14%) User Experience
9 3 (7.14%) Analytical Skills
9 3 (7.14%) Microsoft
9 3 (7.14%) EAM
10 2 (4.76%) SLA
10 2 (4.76%) MySQL
10 2 (4.76%) Management Information System
10 2 (4.76%) Service Delivery
10 2 (4.76%) Disaster Recovery
10 2 (4.76%) Asset Management

Customer Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.52%) IIS
2 1 (2.38%) Apache
Applications
1 7 (16.67%) MS Excel
2 6 (14.29%) MS Office
Cloud Services
1 3 (7.14%) SaaS
2 2 (4.76%) Google Apps
Communications & Networking
1 1 (2.38%) ATM
1 1 (2.38%) HTTP
1 1 (2.38%) SSL
Database & Business Intelligence
1 4 (9.52%) SQL Server
2 2 (4.76%) MySQL
General
1 13 (30.95%) Finance
2 1 (2.38%) Banking
2 1 (2.38%) Dutch Language
2 1 (2.38%) Legal
2 1 (2.38%) Publishing
2 1 (2.38%) Spanish Language
2 1 (2.38%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (9.52%) CSS
1 4 (9.52%) HTML
2 1 (2.38%) REST
2 1 (2.38%) XML
Miscellaneous
1 6 (14.29%) Statistics
2 3 (7.14%) Analytical Skills
2 3 (7.14%) User Experience
3 2 (4.76%) Management Information System
3 2 (4.76%) Mobile App
4 1 (2.38%) Mainframe
4 1 (2.38%) Social Media
Operating Systems
1 10 (23.81%) Unix
2 7 (16.67%) Windows
3 5 (11.90%) Windows Server
4 2 (4.76%) Windows 7
5 1 (2.38%) Linux
Processes & Methodologies
1 16 (38.10%) ITIL
2 7 (16.67%) Service Management
3 4 (9.52%) ITSM
4 3 (7.14%) CAFM
4 3 (7.14%) EAM
5 2 (4.76%) Analytics
5 2 (4.76%) Asset Management
5 2 (4.76%) Business Analytics
5 2 (4.76%) Disaster Recovery
5 2 (4.76%) Investment Management
5 2 (4.76%) Service Delivery
6 1 (2.38%) Agile Software Development
6 1 (2.38%) Data Analysis
6 1 (2.38%) Data Migration
6 1 (2.38%) Incident Management
6 1 (2.38%) Migration
6 1 (2.38%) Problem Management
6 1 (2.38%) Supplier Management
Programming Languages
1 20 (47.62%) SQL
2 5 (11.90%) JavaScript
3 1 (2.38%) Java
3 1 (2.38%) PL/SQL
Qualifications
1 7 (16.67%) ITIL Certification
2 5 (11.90%) Degree
Quality Assurance & Compliance
1 2 (4.76%) SLA
2 1 (2.38%) ISO 9001
System Software
1 1 (2.38%) Active Directory
Systems Management
1 1 (2.38%) Kibana
1 1 (2.38%) Nagios
Vendors
1 3 (7.14%) Microsoft
2 2 (4.76%) Google
3 1 (2.38%) Advent
3 1 (2.38%) Charles River
3 1 (2.38%) Facebook
3 1 (2.38%) Misys
3 1 (2.38%) Murex
3 1 (2.38%) New Relic
3 1 (2.38%) Salesforce.com
3 1 (2.38%) SunGard
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Posted: Yesterday
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Posted: 2 days ago
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