The statistics below represent IT jobs advertised across the England region that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 842 909 907
Rank change year-on-year
+67 -2
Permanent jobs requiring a Customer Support Engineer 34 23 56
As % of all permanent IT jobs located in England 0.038% 0.023% 0.052%
As % of the Job Titles category 0.040% 0.023% 0.054%
Number of salaries quoted 33 20 49
Median salary £28,500 £25,000 £26,000
Median salary % change year-on-year
+14.00% -3.84%
90% offered a salary of more than £23,000 £18,000 £21,600
10% offered a salary of more than £36,200 £42,750 £50,000
UK excluding London median salary £28,500 £22,000 £24,000
% change year-on-year
+29.54% -8.33%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
85118 97896 102873
As % of all permanent IT jobs located in England 96.28% 96.31% 96.42%
Number of salaries quoted 71771 82406 84031
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Customer Support Engineer
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 1 October 2016.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +75 19 £28,500 +58.33% 1
London +67 12 £27,500 - 4
West Midlands -25 1 £26,000 +18.18%
East of England - 1 £22,000 - 2
Yorkshire - 1 £18,500 -
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Related IT Skills in England

For the 6 months to 1 October 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Engineer in the job title.

1 57 (58.16%) Windows
2 41 (41.84%) Linux
3 34 (34.69%) Active Directory
4 33 (33.67%) TCP/IP
5 32 (32.65%) DNS
6 31 (31.63%) Internet
7 30 (30.61%) WAN
8 22 (22.45%) Analytical Skills
9 20 (20.41%) Firewall
9 20 (20.41%) MS Exchange
10 19 (19.39%) Cisco
11 18 (18.37%) Microsoft
11 18 (18.37%) SMTP
11 18 (18.37%) Android
11 18 (18.37%) iPhone
12 17 (17.35%) Email Filtering
12 17 (17.35%) Web Filtering
12 17 (17.35%) Kalman Filter
12 17 (17.35%) ADSL
13 16 (16.33%) Blackberry
13 16 (16.33%) Mobile Device Management
14 15 (15.31%) DHCP
15 14 (14.29%) Wireless
15 14 (14.29%) Windows Server 2008
16 13 (13.27%) Exchange Server 2010
16 13 (13.27%) LAN
16 13 (13.27%) MS Office
17 11 (11.22%) Windows XP
18 10 (10.20%) VMware Infrastructure
18 10 (10.20%) Windows Vista

Customer Support Engineer Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (20.41%) MS Exchange
2 13 (13.27%) Exchange Server 2010
3 10 (10.20%) Exchange Server 2003
3 10 (10.20%) Exchange Server 2007
4 3 (3.06%) Exchange Server 2013
4 3 (3.06%) IIS
5 1 (1.02%) Apache
5 1 (1.02%) Skype for Business
5 1 (1.02%) Tomcat
5 1 (1.02%) WebLogic
5 1 (1.02%) WebSphere
Applications
1 13 (13.27%) MS Office
2 6 (6.12%) MS Excel
3 2 (2.04%) MS PowerPoint
4 1 (1.02%) MS Visio
Cloud Services
1 9 (9.18%) Office 365
2 1 (1.02%) Amazon AWS
Communications & Networking
1 33 (33.67%) TCP/IP
2 32 (32.65%) DNS
3 31 (31.63%) Internet
4 30 (30.61%) WAN
5 20 (20.41%) Firewall
6 18 (18.37%) SMTP
7 17 (17.35%) ADSL
8 15 (15.31%) DHCP
9 14 (14.29%) Wireless
10 13 (13.27%) LAN
11 2 (2.04%) HTTP
11 2 (2.04%) iSCSI
12 1 (1.02%) Ethernet
12 1 (1.02%) Fast Ethernet
12 1 (1.02%) FTP
12 1 (1.02%) IPsec
12 1 (1.02%) RIP
12 1 (1.02%) RTSP
12 1 (1.02%) Unified Communications
12 1 (1.02%) VPN
Database & Business Intelligence
1 8 (8.16%) MySQL
2 2 (2.04%) SQL Server
2 2 (2.04%) SQL Server 2008
3 1 (1.02%) Big Data
3 1 (1.02%) Data Warehouse
3 1 (1.02%) Hadoop
3 1 (1.02%) OLAP
3 1 (1.02%) PostgreSQL
3 1 (1.02%) RDBMS
3 1 (1.02%) Relational Database
Development Applications
1 1 (1.02%) JIRA
General
1 8 (8.16%) Finance
2 7 (7.14%) Retail
3 5 (5.10%) Telecoms
4 4 (4.08%) Legal
5 1 (1.02%) Advertising
5 1 (1.02%) Banking
5 1 (1.02%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (2.04%) Web Services
2 1 (1.02%) FIX Protocol
Miscellaneous
1 22 (22.45%) Analytical Skills
2 18 (18.37%) iPhone
3 16 (16.33%) Blackberry
4 10 (10.20%) Management Information System
5 5 (5.10%) Driving Licence
6 3 (3.06%) Home Automation
6 3 (3.06%) Smart Meter
7 2 (2.04%) Enterprise Storage
7 2 (2.04%) Mobile App
7 2 (2.04%) Social Media
8 1 (1.02%) CCTV
8 1 (1.02%) Computer Science
8 1 (1.02%) Data Centre
8 1 (1.02%) Digital Media
8 1 (1.02%) Foreign Exchange (FX)
8 1 (1.02%) Mainframe
8 1 (1.02%) Mathematics
8 1 (1.02%) PKI
8 1 (1.02%) Statistics
8 1 (1.02%) Video Conferencing
Operating Systems
1 57 (58.16%) Windows
2 41 (41.84%) Linux
3 18 (18.37%) Android
4 14 (14.29%) Windows Server 2008
5 11 (11.22%) Windows XP
6 10 (10.20%) Apple iOS
6 10 (10.20%) Windows 7
6 10 (10.20%) Windows Server 2003
6 10 (10.20%) Windows Vista
7 8 (8.16%) AIX
7 8 (8.16%) Windows 8
8 5 (5.10%) Windows Server 2012
9 4 (4.08%) Windows 10
9 4 (4.08%) Windows Server
10 2 (2.04%) Unix
11 1 (1.02%) VMS
Processes & Methodologies
1 17 (17.35%) Email Filtering
1 17 (17.35%) Kalman Filter
1 17 (17.35%) Web Filtering
2 16 (16.33%) Mobile Device Management
3 10 (10.20%) Software Distribution
4 7 (7.14%) Service Delivery
5 4 (4.08%) CRM
6 2 (2.04%) Business Intelligence
6 2 (2.04%) Case Management
6 2 (2.04%) ITIL
6 2 (2.04%) Product Management
6 2 (2.04%) Project Management
7 1 (1.02%) Agile Software Development
7 1 (1.02%) Analytics
7 1 (1.02%) Business Continuity
7 1 (1.02%) Content Analysis
7 1 (1.02%) Identity Management
7 1 (1.02%) Network Management
7 1 (1.02%) Performance Monitoring
7 1 (1.02%) Video Content Analysis
Programming Languages
1 8 (8.16%) Perl
2 3 (3.06%) PowerShell
3 2 (2.04%) Java
3 2 (2.04%) SQL
Qualifications
1 4 (4.08%) DV Cleared
1 4 (4.08%) SC Cleared
1 4 (4.08%) Security Cleared
2 3 (3.06%) Degree
3 2 (2.04%) ITIL Certification
3 2 (2.04%) Microsoft Certification
4 1 (1.02%) CCNA
4 1 (1.02%) CCNP
4 1 (1.02%) CCVP
4 1 (1.02%) Cisco Certification
4 1 (1.02%) DBS Check
4 1 (1.02%) MCITP
4 1 (1.02%) MCP
4 1 (1.02%) MCSE
Quality Assurance & Compliance
1 3 (3.06%) QA
2 2 (2.04%) SLA
System Software
1 34 (34.69%) Active Directory
2 10 (10.20%) VMware Infrastructure
3 5 (5.10%) Hyper-V
4 3 (3.06%) Virtual Servers
5 2 (2.04%) NFS
6 1 (1.02%) VirtualBox
6 1 (1.02%) VMware ESX
6 1 (1.02%) VMware ESXi
6 1 (1.02%) XenDesktop
Systems Management
1 6 (6.12%) SCCM
Vendors
1 19 (19.39%) Cisco
2 18 (18.37%) Microsoft
3 10 (10.20%) VMware
4 8 (8.16%) Oracle
5 7 (7.14%) Citrix
6 5 (5.10%) Salesforce.com
7 3 (3.06%) Aastra
7 3 (3.06%) Mitel
8 2 (2.04%) Apple
9 1 (1.02%) Atlassian
9 1 (1.02%) Cloudera
9 1 (1.02%) HP
9 1 (1.02%) MapR
9 1 (1.02%) Unisys
9 1 (1.02%) Veeam
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