The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 831 909 926
Rank change year-on-year
+78 +17
Permanent jobs requiring a Customer Support Engineer 78 35 45
As % of all permanent IT jobs located in England 0.081% 0.033% 0.040%
As % of the Job Titles category 0.084% 0.035% 0.042%
Number of salaries quoted 78 22 43
Average salary £30,500 £24,000 £30,000
Average salary % change year-on-year
+27.08% -20.00%
90% offered a salary of more than £22,000 £17,950 £25,000
10% offered a salary of more than £60,500 £39,500 £47,500
UK excluding London average salary £32,500 £24,000 £30,750
% change year-on-year
+35.41% -21.95%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93119 101042 107544
As % of all permanent IT jobs located in England 96.31% 96.53% 96.46%
Number of salaries quoted 79018 83306 88027
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 1 May 2016.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +20 30 £30,500 +27.08% 1
London +29 24 £27,500 -3.50% 2
East Midlands - 10 £42,500 -
South West - 6 £24,500 -
East of England +18 4 £25,000 -23.07%
Yorkshire - 4 £32,500 - 2
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 1 May 2016, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 54 (50.94%) Windows
2 40 (37.74%) Active Directory
2 40 (37.74%) Degree
3 31 (29.25%) Analytical Skills
4 28 (26.42%) TCP/IP
5 25 (23.58%) Microsoft
6 24 (22.64%) Linux
7 23 (21.70%) Salesforce.com
7 23 (21.70%) Case Management
8 21 (19.81%) DNS
9 19 (17.92%) WAN
10 18 (16.98%) DHCP
10 18 (16.98%) Windows 7
11 17 (16.04%) SQL Server
11 17 (16.04%) VMware
11 17 (16.04%) Firewall
12 16 (15.09%) LAN
13 15 (14.15%) SQL
13 15 (14.15%) LDAP
13 15 (14.15%) VMware Infrastructure
14 14 (13.21%) SLA
15 13 (12.26%) Blackberry
15 13 (12.26%) Mathematics
15 13 (12.26%) Android
15 13 (12.26%) SQL Server 2008
15 13 (12.26%) PKI
15 13 (12.26%) Mentoring
15 13 (12.26%) Mobile App
16 12 (11.32%) Process Improvement
16 12 (11.32%) Windows Server

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 1 May 2016, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (10.38%) MS Exchange
2 8 (7.55%) Exchange Server 2010
3 7 (6.60%) Exchange Server 2003
3 7 (6.60%) Exchange Server 2007
4 3 (2.83%) IIS
5 1 (0.94%) Apache
5 1 (0.94%) Confluence
5 1 (0.94%) Tomcat
5 1 (0.94%) TWiki
5 1 (0.94%) WebLogic
5 1 (0.94%) WebSphere
Applications
1 7 (6.60%) MS Excel
1 7 (6.60%) MS Office
2 2 (1.89%) Adobe After Effects
2 2 (1.89%) Final Cut Pro
2 2 (1.89%) Maya
2 2 (1.89%) MODO
2 2 (1.89%) Photoshop
3 1 (0.94%) MS PowerPoint
Business Applications
1 2 (1.89%) Salesforce.com CRM
Cloud Services
1 4 (3.77%) SaaS
2 1 (0.94%) Microsoft Azure
Communications & Networking
1 28 (26.42%) TCP/IP
2 21 (19.81%) DNS
3 19 (17.92%) WAN
4 18 (16.98%) DHCP
5 17 (16.04%) Firewall
6 16 (15.09%) LAN
7 15 (14.15%) LDAP
8 12 (11.32%) Internet
8 12 (11.32%) Wireless
9 9 (8.49%) iSCSI
10 5 (4.72%) SAN
11 4 (3.77%) HTTP
12 3 (2.83%) 4G
12 3 (2.83%) ADSL
12 3 (2.83%) SMS
12 3 (2.83%) SMTP
13 2 (1.89%) ATM
13 2 (1.89%) Frame Relay
14 1 (0.94%) Ethernet
14 1 (0.94%) PBX
Database & Business Intelligence
1 17 (16.04%) SQL Server
2 13 (12.26%) SQL Server 2008
3 12 (11.32%) SQL Server 2005
4 1 (0.94%) Azure SQL Database
4 1 (0.94%) MySQL
4 1 (0.94%) Oracle Database
4 1 (0.94%) PostgreSQL
4 1 (0.94%) SQL Server 2012
4 1 (0.94%) SQL Server 2014
4 1 (0.94%) SQL Server Integration Services
Development Applications
1 2 (1.89%) Bugzilla
2 1 (0.94%) JIRA
2 1 (0.94%) SQL Server Management Studio (SSMS)
General
1 9 (8.49%) Telecoms
2 3 (2.83%) Back Office
3 2 (1.89%) Games
4 1 (0.94%) Finance
4 1 (0.94%) Marketing
4 1 (0.94%) Retail
4 1 (0.94%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (11.32%) Middleware
2 7 (6.60%) .NET
2 7 (6.60%) XML
3 6 (5.66%) ASP.NET
4 3 (2.83%) HTML
5 2 (1.89%) Web Services
6 1 (0.94%) Boost C++ Libraries
Miscellaneous
1 31 (29.25%) Analytical Skills
2 13 (12.26%) Blackberry
2 13 (12.26%) Mathematics
2 13 (12.26%) Mobile App
2 13 (12.26%) PKI
3 12 (11.32%) iPhone
3 12 (11.32%) Smartcard
4 9 (8.49%) Management Information System
5 8 (7.55%) Enterprise Storage
6 5 (4.72%) Computer Science
6 5 (4.72%) Driving Licence
7 3 (2.83%) NHS
7 3 (2.83%) Physics
8 2 (1.89%) Social Media
9 1 (0.94%) Chemistry
9 1 (0.94%) Enterprise Software
9 1 (0.94%) Mainframe
9 1 (0.94%) Replication
9 1 (0.94%) Statistics
Operating Systems
1 54 (50.94%) Windows
2 24 (22.64%) Linux
3 18 (16.98%) Windows 7
4 13 (12.26%) Android
5 12 (11.32%) Windows Server
5 12 (11.32%) Windows Server 2008
6 8 (7.55%) Windows Server 2003
7 7 (6.60%) Apple iOS
7 7 (6.60%) Windows Vista
7 7 (6.60%) Windows XP
8 6 (5.66%) Windows Server 2012
9 5 (4.72%) AIX
9 5 (4.72%) Windows 8
10 3 (2.83%) Unix
11 2 (1.89%) Mac OS X
11 2 (1.89%) Windows 10
12 1 (0.94%) HPUX
Processes & Methodologies
1 23 (21.70%) Case Management
2 13 (12.26%) Mentoring
3 12 (11.32%) Cybersecurity
3 12 (11.32%) Process Improvement
4 11 (10.38%) Mobile Device Management
5 9 (8.49%) Business Intelligence
5 9 (8.49%) Network Management
6 7 (6.60%) Regression Testing
6 7 (6.60%) Software Distribution
6 7 (6.60%) Software Testing
7 6 (5.66%) Service Delivery
8 5 (4.72%) Fault Management
8 5 (4.72%) ITIL
9 3 (2.83%) CRM
9 3 (2.83%) Data Analysis
9 3 (2.83%) Data Management
9 3 (2.83%) Email Filtering
9 3 (2.83%) Kalman Filter
9 3 (2.83%) Web Filtering
10 2 (1.89%) Software Engineering
Programming Languages
1 15 (14.15%) SQL
2 6 (5.66%) Perl
3 4 (3.77%) Python
4 3 (2.83%) C
4 3 (2.83%) PHP
5 2 (1.89%) C#
5 2 (1.89%) C++
5 2 (1.89%) JavaScript
6 1 (0.94%) PowerShell
6 1 (0.94%) Shell Script
6 1 (0.94%) T-SQL
Qualifications
1 40 (37.74%) Degree
2 7 (6.60%) SC Cleared
2 7 (6.60%) Security Cleared
3 6 (5.66%) CCNA
3 6 (5.66%) Cisco Certification
4 5 (4.72%) CCNP
5 4 (3.77%) DV Cleared
6 2 (1.89%) ITIL Certification
6 2 (1.89%) MCP
6 2 (1.89%) Microsoft Certification
7 1 (0.94%) CCDP
7 1 (0.94%) MCITP
7 1 (0.94%) MCSE
Quality Assurance & Compliance
1 14 (13.21%) SLA
2 11 (10.38%) QA
3 1 (0.94%) Data Quality
System Software
1 40 (37.74%) Active Directory
2 15 (14.15%) VMware Infrastructure
3 9 (8.49%) NFS
4 2 (1.89%) VMware ESXi
4 2 (1.89%) XenDesktop
5 1 (0.94%) VirtualBox
Systems Management
1 1 (0.94%) SCCM
1 1 (0.94%) Symantec Enterprise Vault
Vendors
1 25 (23.58%) Microsoft
2 23 (21.70%) Salesforce.com
3 17 (16.04%) VMware
4 10 (9.43%) Cisco
5 9 (8.49%) Oracle
6 6 (5.66%) Citrix
7 5 (4.72%) Apple
7 5 (4.72%) Juniper
7 5 (4.72%) Nortel
8 4 (3.77%) Aastra
8 4 (3.77%) Mitel
9 3 (2.83%) HP
10 2 (1.89%) Adobe
10 2 (1.89%) Autodesk
10 2 (1.89%) Veeam
11 1 (0.94%) Facebook
11 1 (0.94%) Sun
11 1 (0.94%) Symantec
Sheffield, South Yorkshire
RM plc
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 2 days ago
City, London
Premier IT
Salary: £46000 - £50000 per annum + Benefits
Posted: 5 days ago
Hull, North Humberside
RM plc
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 6 days ago
Reading
OCC Computer Personnel
Salary: £40k - 50k per year + Benefits
Posted: 20 days ago
London
IQ Telecom
Salary: £40000 - £55000 per annum + Healthcare,25 Days Holiday
Posted: 27 days ago