The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 824 823 860
Rank change year-on-year
-1 +37
Permanent jobs requiring a Customer Support Engineer 64 30 29
As % of all permanent IT jobs located in England 0.059% 0.030% 0.026%
As % of the Job Titles category 0.062% 0.032% 0.028%
Number of salaries quoted 55 23 21
Average salary £26,000 £23,000 £31,250
Average salary % change year-on-year
+13.04% -26.40%
90% offered a salary of more than £20,000 £21,000 £27,550
10% offered a salary of more than £50,500 £36,800 £60,000
UK excluding London average salary £27,250 £21,500 £30,000
% change year-on-year
+26.74% -28.33%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102569 93780 105055
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 83761 78507 90409
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 29 August 2014.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +27 35 £26,000 -1.88%
South East -13 11 £30,500 +41.86%
East of England -19 7 £20,000 -5.88%
North West - 4 - -
South West - 3 £20,000 - 1
East Midlands - 1 £22,000 -
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 76 (69.09%) Windows
2 45 (40.91%) Windows Server 2008
3 40 (36.36%) Wireless
4 39 (35.45%) Linux
5 34 (30.91%) Microsoft
6 33 (30.00%) VMware
7 31 (28.18%) VMware Infrastructure
8 30 (27.27%) Windows Server 2003
9 28 (25.45%) Internet
9 28 (25.45%) Degree
10 27 (24.55%) Computer Science
10 27 (24.55%) DNS
10 27 (24.55%) MS Office
11 25 (22.73%) Active Directory
12 24 (21.82%) MS Excel
12 24 (21.82%) Management Information System
13 23 (20.91%) UNIX
13 23 (20.91%) MS Exchange
14 22 (20.00%) Windows XP
14 22 (20.00%) Citrix
14 22 (20.00%) SQL
14 22 (20.00%) Exchange Server 2007
14 22 (20.00%) Windows Vista
14 22 (20.00%) Exchange Server 2003
14 22 (20.00%) Apple iOS
14 22 (20.00%) Exchange Server 2010
14 22 (20.00%) Software Distribution
15 21 (19.09%) TCP/IP
16 19 (17.27%) SAN
17 18 (16.36%) Java

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (20.91%) MS Exchange
2 22 (20.00%) Exchange Server 2003
2 22 (20.00%) Exchange Server 2007
2 22 (20.00%) Exchange Server 2010
3 10 (9.09%) Apache
4 5 (4.55%) IIS
4 5 (4.55%) Node.js
5 3 (2.73%) SAS
Applications
1 27 (24.55%) MS Office
2 24 (21.82%) MS Excel
3 2 (1.82%) Adobe After Effects
3 2 (1.82%) MS PowerPoint
3 2 (1.82%) Final Cut Pro
3 2 (1.82%) Photoshop
Cloud Services
1 7 (6.36%) Microsoft Azure
2 4 (3.64%) Joyent
3 3 (2.73%) SaaS
Communications & Networking
1 40 (36.36%) Wireless
2 28 (25.45%) Internet
3 27 (24.55%) DNS
4 21 (19.09%) TCP/IP
5 19 (17.27%) SAN
6 15 (13.64%) SSH
7 14 (12.73%) DHCP
8 10 (9.09%) Ethernet
8 10 (9.09%) NAS
8 10 (9.09%) tcpdump
8 10 (9.09%) Ethereal
8 10 (9.09%) Wireshark
9 8 (7.27%) Wi-Fi
10 5 (4.55%) SSL
10 5 (4.55%) Firewall
11 4 (3.64%) Network Security
12 3 (2.73%) iSCSI
13 2 (1.82%) VLAN
Database & Business Intelligence
1 16 (14.55%) MySQL
2 15 (13.64%) PostgreSQL
3 8 (7.27%) Big Data
4 5 (4.55%) SQL Server
4 5 (4.55%) Hadoop
4 5 (4.55%) MongoDB
4 5 (4.55%) Riak
5 2 (1.82%) Oracle Database
5 2 (1.82%) Relational Database
Development Applications
1 2 (1.82%) Toad
General
1 18 (16.36%) German Language
2 10 (9.09%) French Language
3 9 (8.18%) Retail
3 9 (8.18%) Telecoms
4 4 (3.64%) Finance
4 4 (3.64%) Banking
5 3 (2.73%) Spanish Language
6 2 (1.82%) Military
7 1 (0.91%) Electronics
7 1 (0.91%) Multimedia
Libraries, Frameworks & Software Standards
1 10 (9.09%) Flash
2 9 (8.18%) XML
3 5 (4.55%) Web Services
3 5 (4.55%) HTML
4 2 (1.82%) JCE
5 1 (0.91%) Direct3D
5 1 (0.91%) OpenCL
5 1 (0.91%) OpenGL ES
5 1 (0.91%) Direct3D Mobile
5 1 (0.91%) CSS
5 1 (0.91%) OpenGL
5 1 (0.91%) DirectX
Miscellaneous
1 27 (24.55%) Computer Science
2 24 (21.82%) Management Information System
3 12 (10.91%) Replication
4 5 (4.55%) Mathematics
5 4 (3.64%) Device Driver
6 2 (1.82%) PKI
6 2 (1.82%) Physics
6 2 (1.82%) Enterprise Software
7 1 (0.91%) Client/Server
7 1 (0.91%) Smartphone
7 1 (0.91%) 3D Graphics
7 1 (0.91%) GPGPU
7 1 (0.91%) Social Media
7 1 (0.91%) Mobile App
Operating Systems
1 76 (69.09%) Windows
2 45 (40.91%) Windows Server 2008
3 39 (35.45%) Linux
4 30 (27.27%) Windows Server 2003
5 23 (20.91%) UNIX
6 22 (20.00%) Windows XP
6 22 (20.00%) Apple iOS
6 22 (20.00%) Windows Vista
7 18 (16.36%) Windows Server 2012
8 12 (10.91%) Solaris
9 10 (9.09%) Fedora
9 10 (9.09%) CentOS
10 7 (6.36%) Windows 7
11 5 (4.55%) Debian
12 4 (3.64%) Windows 8
12 4 (3.64%) Ubuntu
13 2 (1.82%) Android
13 2 (1.82%) Mac OS X
13 2 (1.82%) AIX
13 2 (1.82%) HPUX
Processes & Methodologies
1 22 (20.00%) Software Distribution
2 12 (10.91%) Service Delivery
3 10 (9.09%) Network Architecture
4 9 (8.18%) Video Analytics
4 9 (8.18%) Analytics
5 6 (5.45%) ITIL
6 5 (4.55%) PRINCE2
6 5 (4.55%) Validation
6 5 (4.55%) Incident Management
6 5 (4.55%) Load Balancing
6 5 (4.55%) Network Management
6 5 (4.55%) Service Management
7 3 (2.73%) Resource Management
8 2 (1.82%) Time Management
8 2 (1.82%) Data Protection
8 2 (1.82%) Software Engineering
8 2 (1.82%) CRM
9 1 (0.91%) E-Commerce
9 1 (0.91%) Project Management
9 1 (0.91%) Data Management
Programming Languages
1 22 (20.00%) SQL
2 18 (16.36%) Java
3 12 (10.91%) Python
4 10 (9.09%) Perl
4 10 (9.09%) Shell Script
4 10 (9.09%) AWK
4 10 (9.09%) Korn
4 10 (9.09%) Bourne shell
4 10 (9.09%) Bash Shell
4 10 (9.09%) sed
5 7 (6.36%) C
5 7 (6.36%) C++
6 6 (5.45%) PHP
7 5 (4.55%) Ruby
8 3 (2.73%) JavaScript
9 2 (1.82%) PL/SQL
10 1 (0.91%) Assembly Language
10 1 (0.91%) PowerHouse
Qualifications
1 28 (25.45%) Degree
2 7 (6.36%) MCSE
2 7 (6.36%) MCSA
2 7 (6.36%) Microsoft Certification
2 7 (6.36%) MCTS
2 7 (6.36%) MCITP
3 6 (5.45%) SC Cleared
3 6 (5.45%) Security Cleared
4 5 (4.55%) CIPD
4 5 (4.55%) Postgraduate
4 5 (4.55%) CIMA
5 3 (2.73%) MCP
Quality Assurance & Compliance
1 12 (10.91%) SLA
2 1 (0.91%) QA
System Software
1 31 (28.18%) VMware Infrastructure
2 25 (22.73%) Active Directory
3 5 (4.55%) NFS
3 5 (4.55%) Xen
3 5 (4.55%) KVM
4 3 (2.73%) VMware ESX
Systems Management
1 10 (9.09%) YUM
2 7 (6.36%) Norton AntiVirus
2 7 (6.36%) Backup Exec
3 5 (4.55%) NetBackup
3 5 (4.55%) FortiGate
3 5 (4.55%) ZABBIX
3 5 (4.55%) Munin
3 5 (4.55%) Nagios
4 1 (0.91%) SCCM
Vendors
1 34 (30.91%) Microsoft
2 33 (30.00%) VMware
3 22 (20.00%) Citrix
4 15 (13.64%) Red Hat
5 14 (12.73%) EMC
6 12 (10.91%) Apple
7 11 (10.00%) Oracle
8 9 (8.18%) IBM
9 8 (7.27%) CA
10 7 (6.36%) NetApp
10 7 (6.36%) Juniper
10 7 (6.36%) HP
10 7 (6.36%) Symantec
10 7 (6.36%) Veeam
10 7 (6.36%) Meru Networks
11 5 (4.55%) Fortinet
11 5 (4.55%) Veritas
11 5 (4.55%) CheckPoint
11 5 (4.55%) Salesforce.com
11 5 (4.55%) Sun
Poole, Dorset
Understanding Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 5 days ago
Walsall
Huxley Associates
Salary: £30000 - £35000 per annum + competitive
Posted: 8 days ago