The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 871 900 878
Rank change year-on-year
+29 -22
Permanent jobs requiring a Customer Support Engineer 38 29 39
As % of all permanent IT jobs located in England 0.040% 0.029% 0.040%
As % of the Job Titles category 0.042% 0.030% 0.041%
Number of salaries quoted 35 25 38
Average salary £32,500 £22,000 £30,000
Average salary % change year-on-year
+47.72% -26.66%
90% offered a salary of more than £21,900 £22,000 £22,000
10% offered a salary of more than £42,500 £27,100 £35,500
UK excluding London average salary £32,500 £24,000 £32,500
% change year-on-year
+35.41% -26.15%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 12 February 2016.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 15 £32,500 +47.72% 1
South East +17 12 £32,500 +35.41% 1
East Midlands - 5 £42,500 -
North West +26 2 £35,000 +112.12%
East of England - 2 £22,000 - 1
Yorkshire - 2 £29,250 - 1
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 12 February 2016, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 28 (47.46%) Windows
1 28 (47.46%) Active Directory
2 23 (38.98%) Microsoft
3 21 (35.59%) Analytical Skills
4 20 (33.90%) Degree
5 18 (30.51%) SQL
6 17 (28.81%) SLA
7 15 (25.42%) MS Exchange
8 14 (23.73%) Windows Server 2003
9 13 (22.03%) Internet
9 13 (22.03%) Windows Server 2008
10 12 (20.34%) SQL Server
11 11 (18.64%) Wireless
11 11 (18.64%) CCNA
11 11 (18.64%) Cisco Certification
12 10 (16.95%) Exchange Server 2010
12 10 (16.95%) SQL Server 2008
12 10 (16.95%) Exchange Server 2007
12 10 (16.95%) MS Office
12 10 (16.95%) Firewall
12 10 (16.95%) Management Information System
13 9 (15.25%) Windows XP
13 9 (15.25%) Windows Vista
13 9 (15.25%) Exchange Server 2003
13 9 (15.25%) Software Distribution
13 9 (15.25%) Windows 7
13 9 (15.25%) Apple iOS
14 8 (13.56%) Mentoring
14 8 (13.56%) Windows Server
14 8 (13.56%) Oracle

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 12 February 2016, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (25.42%) MS Exchange
2 10 (16.95%) Exchange Server 2007
2 10 (16.95%) Exchange Server 2010
3 9 (15.25%) Exchange Server 2003
4 5 (8.47%) TWiki
5 2 (3.39%) IIS
6 1 (1.69%) Confluence
Applications
1 10 (16.95%) MS Office
2 7 (11.86%) MS Excel
3 4 (6.78%) MS PowerPoint
Cloud Services
1 5 (8.47%) Microsoft Azure
2 2 (3.39%) SaaS
Communications & Networking
1 13 (22.03%) Internet
2 11 (18.64%) Wireless
3 10 (16.95%) Firewall
4 7 (11.86%) LDAP
5 6 (10.17%) TCP/IP
6 5 (8.47%) LAN
6 5 (8.47%) Remote Desktop
6 5 (8.47%) VPN
6 5 (8.47%) WAN
7 4 (6.78%) HTTP
8 3 (5.08%) 4G
8 3 (5.08%) DHCP
9 2 (3.39%) ATM
9 2 (3.39%) DNS
9 2 (3.39%) Frame Relay
9 2 (3.39%) Intranet
9 2 (3.39%) SAN
10 1 (1.69%) 2G
10 1 (1.69%) HTTPS
10 1 (1.69%) MD110
Database & Business Intelligence
1 12 (20.34%) SQL Server
2 10 (16.95%) SQL Server 2008
3 5 (8.47%) Azure SQL Database
3 5 (8.47%) SQL Server 2005
3 5 (8.47%) SQL Server Integration Services
4 1 (1.69%) MySQL
4 1 (1.69%) Oracle Database
4 1 (1.69%) PostgreSQL
Development Applications
1 3 (5.08%) SQL Server Management Studio (SSMS)
2 1 (1.69%) JIRA
General
1 7 (11.86%) Telecoms
2 2 (3.39%) Back Office
3 1 (1.69%) Marketing
3 1 (1.69%) Retail
Libraries, Frameworks & Software Standards
1 7 (11.86%) .NET
1 7 (11.86%) XML
2 6 (10.17%) ASP.NET
3 5 (8.47%) Middleware
4 2 (3.39%) HTML
5 1 (1.69%) Web Services
Miscellaneous
1 21 (35.59%) Analytical Skills
2 10 (16.95%) Management Information System
3 7 (11.86%) Computer Science
4 5 (8.47%) Mobile App
4 5 (8.47%) PKI
4 5 (8.47%) Replication
4 5 (8.47%) Smartcard
5 4 (6.78%) Mathematics
6 3 (5.08%) Blackberry
6 3 (5.08%) Driving Licence
7 1 (1.69%) Chemistry
7 1 (1.69%) Enterprise Software
7 1 (1.69%) IVR
7 1 (1.69%) NHS
7 1 (1.69%) Physics
7 1 (1.69%) Social Media
Operating Systems
1 28 (47.46%) Windows
2 14 (23.73%) Windows Server 2003
3 13 (22.03%) Windows Server 2008
4 9 (15.25%) Apple iOS
4 9 (15.25%) Windows 7
4 9 (15.25%) Windows Vista
4 9 (15.25%) Windows XP
5 8 (13.56%) Windows Server
6 3 (5.08%) Linux
6 3 (5.08%) Windows 8
6 3 (5.08%) Windows Server 2012
7 2 (3.39%) Unix
8 1 (1.69%) Android
Processes & Methodologies
1 9 (15.25%) Software Distribution
2 8 (13.56%) Mentoring
3 7 (11.86%) Case Management
3 7 (11.86%) Regression Testing
3 7 (11.86%) Software Testing
4 6 (10.17%) Software Engineering
5 5 (8.47%) Cybersecurity
5 5 (8.47%) Data Migration
5 5 (8.47%) Fault Management
5 5 (8.47%) Migration
5 5 (8.47%) Process Improvement
5 5 (8.47%) Project Management
5 5 (8.47%) Time Management
6 4 (6.78%) ITIL
7 3 (5.08%) Infrastructure Management
7 3 (5.08%) Network Management
7 3 (5.08%) Service Delivery
8 2 (3.39%) Data Management
9 1 (1.69%) Data Analysis
9 1 (1.69%) Information Security
Programming Languages
1 18 (30.51%) SQL
2 6 (10.17%) C#
3 5 (8.47%) PowerShell
3 5 (8.47%) Shell Script
3 5 (8.47%) T-SQL
4 4 (6.78%) PHP
5 3 (5.08%) C
6 2 (3.39%) JavaScript
6 2 (3.39%) Python
7 1 (1.69%) Perl
Qualifications
1 20 (33.90%) Degree
2 11 (18.64%) CCNA
2 11 (18.64%) Cisco Certification
3 6 (10.17%) Microsoft Certification
4 5 (8.47%) CCDP
4 5 (8.47%) CCNP
4 5 (8.47%) MCP
4 5 (8.47%) MCSE
5 3 (5.08%) SC Cleared
5 3 (5.08%) Security Cleared
6 2 (3.39%) DBS Check
Quality Assurance & Compliance
1 17 (28.81%) SLA
2 6 (10.17%) QA
3 5 (8.47%) Data Quality
System Software
1 28 (47.46%) Active Directory
2 5 (8.47%) VirtualBox
3 2 (3.39%) VMware Infrastructure
Systems Management
1 2 (3.39%) SCCM
2 1 (1.69%) SCOM
Vendors
1 23 (38.98%) Microsoft
2 8 (13.56%) Oracle
3 6 (10.17%) Cisco
4 5 (8.47%) Juniper
4 5 (8.47%) Nortel
4 5 (8.47%) Salesforce.com
5 4 (6.78%) Citrix
5 4 (6.78%) VMware
6 3 (5.08%) Apple
7 1 (1.69%) Aastra
7 1 (1.69%) Aerohive Networks
7 1 (1.69%) Facebook
7 1 (1.69%) Mitel
7 1 (1.69%) SonicWALL
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Posted: 8 hours ago
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