The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 817 824 858
Rank change year-on-year
+7 +34
Permanent jobs requiring a Customer Support Engineer 55 29 23
As % of all permanent IT jobs located in England 0.051% 0.029% 0.021%
As % of the Job Titles category 0.054% 0.031% 0.022%
Number of salaries quoted 47 24 13
Average salary £24,000 £25,000 £30,500
Average salary % change year-on-year
-4.00% -18.03%
90% offered a salary of more than £20,000 £18,900 £30,000
10% offered a salary of more than £50,200 £39,250 £60,000
UK excluding London average salary £24,000 £22,250 £30,000
% change year-on-year
+7.86% -25.83%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 19 September 2014.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 28 £26,000 -1.88%
South East -4 11 £40,000 -5.88% 1
East of England -28 7 £20,000 -41.17%
South West - 4 £20,000 - 1
North West - 3 - -
East Midlands - 1 £22,000 -
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 77 (70.64%) Windows
2 44 (40.37%) Windows Server 2008
3 39 (35.78%) Linux
3 39 (35.78%) Wireless
4 34 (31.19%) Microsoft
5 30 (27.52%) VMware
6 29 (26.61%) Windows Server 2003
6 29 (26.61%) Degree
7 28 (25.69%) Computer Science
7 28 (25.69%) VMware Infrastructure
7 28 (25.69%) Internet
8 27 (24.77%) DNS
8 27 (24.77%) MS Office
8 27 (24.77%) Analytical Skills
9 26 (23.85%) Active Directory
10 24 (22.02%) MS Exchange
10 24 (22.02%) Management Information System
11 23 (21.10%) SQL
11 23 (21.10%) UNIX
11 23 (21.10%) MS Excel
12 22 (20.18%) Windows XP
12 22 (20.18%) TCP/IP
12 22 (20.18%) Citrix
12 22 (20.18%) Software Distribution
12 22 (20.18%) Exchange Server 2010
12 22 (20.18%) Apple iOS
12 22 (20.18%) Exchange Server 2007
12 22 (20.18%) Windows Vista
12 22 (20.18%) Exchange Server 2003
13 19 (17.43%) Mentoring

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (22.02%) MS Exchange
2 22 (20.18%) Exchange Server 2003
2 22 (20.18%) Exchange Server 2007
2 22 (20.18%) Exchange Server 2010
3 10 (9.17%) Apache
4 5 (4.59%) IIS
4 5 (4.59%) Node.js
5 3 (2.75%) SAS
Applications
1 27 (24.77%) MS Office
2 23 (21.10%) MS Excel
3 2 (1.83%) Adobe After Effects
3 2 (1.83%) MS PowerPoint
3 2 (1.83%) Final Cut Pro
3 2 (1.83%) Photoshop
Cloud Services
1 7 (6.42%) Microsoft Azure
2 4 (3.67%) Joyent
3 3 (2.75%) SaaS
Communications & Networking
1 39 (35.78%) Wireless
2 28 (25.69%) Internet
3 27 (24.77%) DNS
4 22 (20.18%) TCP/IP
5 19 (17.43%) SAN
6 15 (13.76%) SSH
7 13 (11.93%) DHCP
8 11 (10.09%) Ethereal
8 11 (10.09%) Wireshark
8 11 (10.09%) tcpdump
9 10 (9.17%) NAS
9 10 (9.17%) Ethernet
10 8 (7.34%) Wi-Fi
11 6 (5.50%) SSL
12 5 (4.59%) Firewall
13 3 (2.75%) Network Security
13 3 (2.75%) iSCSI
14 2 (1.83%) VLAN
15 1 (0.92%) HTTP
15 1 (0.92%) SNMP
Database & Business Intelligence
1 15 (13.76%) PostgreSQL
1 15 (13.76%) MySQL
2 8 (7.34%) Big Data
3 5 (4.59%) SQL Server
3 5 (4.59%) Hadoop
3 5 (4.59%) MongoDB
3 5 (4.59%) Riak
4 2 (1.83%) Oracle Database
4 2 (1.83%) Relational Database
Development Applications
1 2 (1.83%) Toad
General
1 16 (14.68%) German Language
2 10 (9.17%) Retail
3 9 (8.26%) Telecoms
4 8 (7.34%) French Language
5 4 (3.67%) Banking
5 4 (3.67%) Finance
6 3 (2.75%) Spanish Language
7 2 (1.83%) Military
8 1 (0.92%) Electronics
8 1 (0.92%) Manufacturing
8 1 (0.92%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (8.26%) XML
2 8 (7.34%) Flash
3 5 (4.59%) Web Services
4 4 (3.67%) HTML
5 2 (1.83%) JCE
6 1 (0.92%) Direct3D
6 1 (0.92%) OpenCL
6 1 (0.92%) OpenGL ES
6 1 (0.92%) Direct3D Mobile
6 1 (0.92%) OpenGL
6 1 (0.92%) DirectX
Miscellaneous
1 28 (25.69%) Computer Science
2 27 (24.77%) Analytical Skills
3 24 (22.02%) Management Information System
4 12 (11.01%) Replication
5 5 (4.59%) Mathematics
6 4 (3.67%) Device Driver
7 2 (1.83%) PKI
7 2 (1.83%) Physics
7 2 (1.83%) Enterprise Software
8 1 (0.92%) Client/Server
8 1 (0.92%) GPGPU
8 1 (0.92%) 3D Graphics
Operating Systems
1 77 (70.64%) Windows
2 44 (40.37%) Windows Server 2008
3 39 (35.78%) Linux
4 29 (26.61%) Windows Server 2003
5 23 (21.10%) UNIX
6 22 (20.18%) Windows XP
6 22 (20.18%) Apple iOS
6 22 (20.18%) Windows Vista
7 17 (15.60%) Windows Server 2012
8 12 (11.01%) Solaris
9 10 (9.17%) Fedora
9 10 (9.17%) CentOS
10 8 (7.34%) Windows 7
11 5 (4.59%) Debian
12 4 (3.67%) Windows 8
12 4 (3.67%) Ubuntu
13 2 (1.83%) Mac OS X
13 2 (1.83%) AIX
13 2 (1.83%) HPUX
14 1 (0.92%) Android
Processes & Methodologies
1 22 (20.18%) Software Distribution
2 19 (17.43%) Mentoring
3 12 (11.01%) Service Delivery
4 10 (9.17%) Network Architecture
5 9 (8.26%) Video Analytics
5 9 (8.26%) Analytics
6 6 (5.50%) ITIL
7 5 (4.59%) PRINCE2
7 5 (4.59%) Validation
7 5 (4.59%) Service Management
7 5 (4.59%) Load Balancing
7 5 (4.59%) Line Management
8 4 (3.67%) Incident Management
8 4 (3.67%) Network Management
9 3 (2.75%) Resource Management
10 2 (1.83%) Time Management
10 2 (1.83%) Data Protection
10 2 (1.83%) Software Engineering
10 2 (1.83%) CRM
11 1 (0.92%) E-Commerce
Programming Languages
1 23 (21.10%) SQL
2 18 (16.51%) Java
3 12 (11.01%) Python
4 10 (9.17%) Perl
4 10 (9.17%) Shell Script
4 10 (9.17%) AWK
4 10 (9.17%) Korn
4 10 (9.17%) Bourne shell
4 10 (9.17%) Bash Shell
4 10 (9.17%) sed
5 7 (6.42%) C
5 7 (6.42%) C++
6 5 (4.59%) PHP
6 5 (4.59%) Ruby
7 3 (2.75%) JavaScript
8 2 (1.83%) PL/SQL
9 1 (0.92%) Assembly Language
9 1 (0.92%) PowerHouse
Qualifications
1 29 (26.61%) Degree
2 7 (6.42%) MCSE
2 7 (6.42%) MCSA
2 7 (6.42%) Microsoft Certification
2 7 (6.42%) MCTS
2 7 (6.42%) MCITP
3 6 (5.50%) SC Cleared
3 6 (5.50%) Security Cleared
4 5 (4.59%) CIPD
4 5 (4.59%) Postgraduate
4 5 (4.59%) CIMA
5 3 (2.75%) MCP
Quality Assurance & Compliance
1 12 (11.01%) SLA
System Software
1 28 (25.69%) VMware Infrastructure
2 26 (23.85%) Active Directory
3 5 (4.59%) NFS
3 5 (4.59%) Xen
3 5 (4.59%) KVM
4 3 (2.75%) VMware ESX
Systems Management
1 10 (9.17%) YUM
2 7 (6.42%) Norton AntiVirus
2 7 (6.42%) Backup Exec
3 5 (4.59%) NetBackup
3 5 (4.59%) FortiGate
3 5 (4.59%) ZABBIX
3 5 (4.59%) Munin
3 5 (4.59%) Nagios
4 2 (1.83%) SCCM
Vendors
1 34 (31.19%) Microsoft
2 30 (27.52%) VMware
3 22 (20.18%) Citrix
4 15 (13.76%) Red Hat
5 12 (11.01%) EMC
6 11 (10.09%) Oracle
6 11 (10.09%) Apple
7 9 (8.26%) IBM
8 8 (7.34%) CA
9 7 (6.42%) Juniper
9 7 (6.42%) HP
9 7 (6.42%) Symantec
9 7 (6.42%) Veeam
9 7 (6.42%) Meru Networks
10 5 (4.59%) Veritas
10 5 (4.59%) Fortinet
10 5 (4.59%) CheckPoint
10 5 (4.59%) Salesforce.com
10 5 (4.59%) Sun
10 5 (4.59%) NetApp
Reigate
Capita - ITIN
Salary: £28000 - £33000 per annum + Benefits
Posted: 2 days ago
Plymouth, Devon
TribePost.co.uk
Salary: from £25,000 plus benefits
Posted: 3 days ago