The first table below looks at the demand for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 815 830 830
Rank change year-on-year
+15 0
Permanent jobs requiring a Customer Support Engineer 59 28 39
As % of all permanent IT jobs located in England 0.054% 0.027% 0.035%
As % of the Job Titles category 0.057% 0.029% 0.037%
Number of salaries quoted 46 23 32
Average salary £35,750 £21,500 £35,500
Average salary % change year-on-year
+66.27% -39.43%
90% offered a salary of more than £22,000 £21,000 £26,550
10% offered a salary of more than £55,000 £25,000 £59,500
UK excluding London average salary £46,250 £21,000 £38,000
% change year-on-year
+120.23% -44.73%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102910 96371 105386
As % of all permanent IT jobs located in England 94.37% 94.37% 95.20%
Number of salaries quoted 85046 80974 91182
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
Customer Support Engineer
UK

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 11 July 2014.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 32 £31,500 +26.00% 1
South East -4 13 £30,500 +41.86% 1
East of England -7 6 £45,000 +114.28% 1
North West - 4 - -
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 69 (71.13%) Windows
2 52 (53.61%) Windows Server 2008
3 48 (49.48%) Wireless
4 47 (48.45%) VMware
5 44 (45.36%) DNS
6 40 (41.24%) MS Excel
6 40 (41.24%) VMware Infrastructure
7 38 (39.18%) Citrix
7 38 (39.18%) Windows Server 2003
8 36 (37.11%) Windows Server 2012
9 32 (32.99%) DHCP
10 30 (30.93%) Service Delivery
11 25 (25.77%) Linux
12 22 (22.68%) Microsoft
13 20 (20.62%) TCP/IP
14 19 (19.59%) SAN
15 17 (17.53%) UNIX
15 17 (17.53%) SQL
15 17 (17.53%) Internet
15 17 (17.53%) Degree
16 15 (15.46%) German Language
17 14 (14.43%) Computer Science
17 14 (14.43%) Management Information System
17 14 (14.43%) MS Office
17 14 (14.43%) Red Hat
17 14 (14.43%) EMC
18 13 (13.40%) Active Directory
18 13 (13.40%) Incident Management
18 13 (13.40%) Network Management
19 12 (12.37%) Software Distribution

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (12.37%) MS Exchange
1 12 (12.37%) Exchange Server 2003
1 12 (12.37%) Exchange Server 2007
1 12 (12.37%) Exchange Server 2010
2 5 (5.15%) Apache
3 4 (4.12%) IIS
4 1 (1.03%) Node.js
Applications
1 40 (41.24%) MS Excel
2 14 (14.43%) MS Office
Cloud Services
1 7 (7.22%) Microsoft Azure
2 2 (2.06%) SaaS
Communications & Networking
1 48 (49.48%) Wireless
2 44 (45.36%) DNS
3 32 (32.99%) DHCP
4 20 (20.62%) TCP/IP
5 19 (19.59%) SAN
6 17 (17.53%) Internet
7 11 (11.34%) SSH
8 10 (10.31%) Ethereal
8 10 (10.31%) Wireshark
8 10 (10.31%) Ethernet
8 10 (10.31%) tcpdump
9 8 (8.25%) Wi-Fi
10 5 (5.15%) Firewall
10 5 (5.15%) NAS
11 2 (2.06%) Network Security
11 2 (2.06%) VLAN
12 1 (1.03%) IP Telephony
12 1 (1.03%) SSL
12 1 (1.03%) LAN
12 1 (1.03%) PBX
Database & Business Intelligence
1 12 (12.37%) MySQL
2 11 (11.34%) PostgreSQL
3 8 (8.25%) Big Data
4 2 (2.06%) SQL Server
5 1 (1.03%) Hadoop
5 1 (1.03%) MongoDB
5 1 (1.03%) Riak
General
1 15 (15.46%) German Language
2 9 (9.28%) Retail
3 8 (8.25%) Telecoms
4 7 (7.22%) French Language
5 3 (3.09%) Finance
5 3 (3.09%) Banking
6 1 (1.03%) Multimedia
6 1 (1.03%) Electronics
Libraries, Frameworks & Software Standards
1 8 (8.25%) XML
2 7 (7.22%) Flash
3 4 (4.12%) HTML
3 4 (4.12%) Web Services
4 1 (1.03%) .NET
4 1 (1.03%) CSS
4 1 (1.03%) OpenGL
4 1 (1.03%) DirectX
4 1 (1.03%) Direct3D
4 1 (1.03%) OpenCL
4 1 (1.03%) OpenGL ES
Miscellaneous
1 14 (14.43%) Management Information System
1 14 (14.43%) Computer Science
2 9 (9.28%) Replication
3 2 (2.06%) Enterprise Software
4 1 (1.03%) Client/Server
4 1 (1.03%) PKI
4 1 (1.03%) Smartphone
4 1 (1.03%) Device Driver
4 1 (1.03%) 3D Graphics
4 1 (1.03%) GPGPU
4 1 (1.03%) Social Media
4 1 (1.03%) Mobile App
Operating Systems
1 69 (71.13%) Windows
2 52 (53.61%) Windows Server 2008
3 38 (39.18%) Windows Server 2003
4 36 (37.11%) Windows Server 2012
5 25 (25.77%) Linux
6 17 (17.53%) UNIX
7 12 (12.37%) Apple iOS
7 12 (12.37%) Windows Vista
7 12 (12.37%) Windows XP
8 10 (10.31%) Fedora
8 10 (10.31%) CentOS
9 6 (6.19%) Windows 7
10 5 (5.15%) Solaris
11 4 (4.12%) Debian
11 4 (4.12%) Windows 8
12 3 (3.09%) Ubuntu
13 2 (2.06%) Android
Processes & Methodologies
1 30 (30.93%) Service Delivery
2 13 (13.40%) Incident Management
2 13 (13.40%) Network Management
3 12 (12.37%) Software Distribution
4 10 (10.31%) Network Architecture
5 9 (9.28%) Video Analytics
5 9 (9.28%) Analytics
6 5 (5.15%) ITIL
7 4 (4.12%) PRINCE2
7 4 (4.12%) Validation
7 4 (4.12%) Service Management
7 4 (4.12%) Load Balancing
8 2 (2.06%) Time Management
9 1 (1.03%) Data Management
9 1 (1.03%) Software Engineering
9 1 (1.03%) Software Testing
9 1 (1.03%) Project Management
9 1 (1.03%) Web Development
Programming Languages
1 17 (17.53%) SQL
2 11 (11.34%) Python
2 11 (11.34%) Java
2 11 (11.34%) Bash Shell
3 10 (10.31%) sed
3 10 (10.31%) Korn
3 10 (10.31%) Bourne shell
3 10 (10.31%) Shell Script
3 10 (10.31%) AWK
3 10 (10.31%) Perl
4 6 (6.19%) C++
5 5 (5.15%) C
6 2 (2.06%) JavaScript
6 2 (2.06%) PHP
7 1 (1.03%) Assembly Language
7 1 (1.03%) Ruby
7 1 (1.03%) PowerHouse
Qualifications
1 17 (17.53%) Degree
2 7 (7.22%) MCTS
2 7 (7.22%) MCITP
2 7 (7.22%) MCSE
2 7 (7.22%) MCSA
2 7 (7.22%) Microsoft Certification
3 5 (5.15%) Postgraduate
4 4 (4.12%) CIPD
4 4 (4.12%) SC Cleared
4 4 (4.12%) Security Cleared
4 4 (4.12%) CIMA
5 1 (1.03%) CCSA
5 1 (1.03%) JNCIA
5 1 (1.03%) ITIL Certification
5 1 (1.03%) CCNA
5 1 (1.03%) Cisco Certification
Quality Assurance & Compliance
1 10 (10.31%) SLA
2 1 (1.03%) QA
System Software
1 40 (41.24%) VMware Infrastructure
2 13 (13.40%) Active Directory
3 1 (1.03%) Xen
3 1 (1.03%) KVM
3 1 (1.03%) NFS
Systems Management
1 10 (10.31%) YUM
2 7 (7.22%) Norton AntiVirus
2 7 (7.22%) Backup Exec
3 4 (4.12%) NetBackup
3 4 (4.12%) FortiGate
4 1 (1.03%) Nagios
4 1 (1.03%) ZABBIX
4 1 (1.03%) Munin
Vendors
1 47 (48.45%) VMware
2 38 (39.18%) Citrix
3 22 (22.68%) Microsoft
4 14 (14.43%) EMC
4 14 (14.43%) Red Hat
5 12 (12.37%) Apple
6 8 (8.25%) IBM
6 8 (8.25%) CA
7 7 (7.22%) NetApp
7 7 (7.22%) Juniper
7 7 (7.22%) HP
7 7 (7.22%) Symantec
7 7 (7.22%) Veeam
7 7 (7.22%) Meru Networks
8 6 (6.19%) Oracle
9 4 (4.12%) Sun
9 4 (4.12%) Nokia
9 4 (4.12%) Veritas
9 4 (4.12%) Fortinet
9 4 (4.12%) CheckPoint
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