The statistics below represent IT jobs advertised across the England region that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 850 916 902
Rank change year-on-year
+66 -14
Permanent jobs requiring a Customer Support Engineer 53 37 70
As % of all permanent IT jobs located in England 0.058% 0.036% 0.064%
As % of the Job Titles category 0.060% 0.037% 0.067%
Number of salaries quoted 53 24 55
Median salary £27,500 £31,750 £35,000
Median salary % change year-on-year
-13.38% -9.28%
90% offered a salary of more than £22,200 £20,600 £22,000
10% offered a salary of more than £41,500 £39,500 £55,000
UK excluding London median salary £28,500 £27,000 £45,000
% change year-on-year
+5.55% -40.00%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88424 99136 104947
As % of all permanent IT jobs located in England 96.43% 96.33% 96.46%
Number of salaries quoted 75288 82628 86337
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 26 July 2016.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +36 23 £28,500 -18.57% 2
London +44 19 £25,000 -21.25% 2
South West +25 5 £24,500 +22.50% 1
East of England +28 3 £30,000 -7.69% 1
West Midlands -3 1 £26,000 +18.18%
Yorkshire - 1 £18,500 -
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 July 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Engineer in the job title.

1 77 (58.33%) Windows
2 49 (37.12%) Active Directory
3 44 (33.33%) Linux
4 40 (30.30%) TCP/IP
4 40 (30.30%) Analytical Skills
5 33 (25.00%) DNS
5 33 (25.00%) Degree
6 30 (22.73%) Microsoft
7 27 (20.45%) WAN
7 27 (20.45%) Internet
8 24 (18.18%) Salesforce.com
9 23 (17.42%) Firewall
10 22 (16.67%) Wireless
10 22 (16.67%) DHCP
10 22 (16.67%) Windows Server 2008
11 21 (15.91%) Case Management
12 20 (15.15%) MS Exchange
12 20 (15.15%) VMware
13 19 (14.39%) Android
13 19 (14.39%) iPhone
13 19 (14.39%) Windows 7
14 18 (13.64%) VMware Infrastructure
15 17 (12.88%) Mobile Device Management
15 17 (12.88%) Blackberry
16 16 (12.12%) LAN
16 16 (12.12%) Exchange Server 2010
17 15 (11.36%) Windows XP
17 15 (11.36%) SQL Server
17 15 (11.36%) MS Office
17 15 (11.36%) Management Information System

Customer Support Engineer Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (15.15%) MS Exchange
2 16 (12.12%) Exchange Server 2010
3 14 (10.61%) Exchange Server 2003
3 14 (10.61%) Exchange Server 2007
4 3 (2.27%) IIS
5 1 (0.76%) Apache
5 1 (0.76%) Exchange Server 2013
5 1 (0.76%) Skype for Business
5 1 (0.76%) Tomcat
5 1 (0.76%) WebLogic
5 1 (0.76%) WebSphere
Applications
1 15 (11.36%) MS Office
2 8 (6.06%) MS Excel
3 2 (1.52%) Adobe After Effects
3 2 (1.52%) Final Cut Pro
3 2 (1.52%) Maya
3 2 (1.52%) MODO
3 2 (1.52%) Photoshop
Business Applications
1 2 (1.52%) Salesforce.com CRM
Cloud Services
1 4 (3.03%) Office 365
2 3 (2.27%) SaaS
3 1 (0.76%) Amazon AWS
Communications & Networking
1 40 (30.30%) TCP/IP
2 33 (25.00%) DNS
3 27 (20.45%) Internet
3 27 (20.45%) WAN
4 23 (17.42%) Firewall
5 22 (16.67%) DHCP
5 22 (16.67%) Wireless
6 16 (12.12%) LAN
7 12 (9.09%) SMTP
8 11 (8.33%) ADSL
8 11 (8.33%) LDAP
9 9 (6.82%) iSCSI
10 5 (3.79%) SAN
11 3 (2.27%) SMS
12 2 (1.52%) HTTP
13 1 (0.76%) Ethernet
13 1 (0.76%) FTP
13 1 (0.76%) RIP
13 1 (0.76%) VoIP
13 1 (0.76%) VPN
Database & Business Intelligence
1 15 (11.36%) SQL Server
2 12 (9.09%) SQL Server 2008
3 10 (7.58%) SQL Server 2005
4 6 (4.55%) MySQL
5 1 (0.76%) Big Data
5 1 (0.76%) Data Warehouse
5 1 (0.76%) Hadoop
5 1 (0.76%) OLAP
5 1 (0.76%) SQL Server 2012
5 1 (0.76%) SQL Server 2014
Development Applications
1 2 (1.52%) Bugzilla
2 1 (0.76%) JIRA
General
1 4 (3.03%) Finance
1 4 (3.03%) Telecoms
2 3 (2.27%) Retail
3 2 (1.52%) Back Office
3 2 (1.52%) Games
3 2 (1.52%) Legal
3 2 (1.52%) Spanish Language
4 1 (0.76%) Advertising
Libraries, Frameworks & Software Standards
1 10 (7.58%) Middleware
2 2 (1.52%) HTML
2 2 (1.52%) Web Services
3 1 (0.76%) Boost C++ Libraries
3 1 (0.76%) FIX Protocol
Miscellaneous
1 40 (30.30%) Analytical Skills
2 19 (14.39%) iPhone
3 17 (12.88%) Blackberry
4 15 (11.36%) Management Information System
5 13 (9.85%) Mathematics
6 12 (9.09%) Mobile App
7 11 (8.33%) PKI
8 10 (7.58%) Smartcard
9 8 (6.06%) Enterprise Storage
10 5 (3.79%) Driving Licence
11 3 (2.27%) Computer Science
11 3 (2.27%) Home Automation
11 3 (2.27%) NHS
11 3 (2.27%) Physics
11 3 (2.27%) Smart Meter
12 2 (1.52%) Mainframe
12 2 (1.52%) Social Media
12 2 (1.52%) Statistics
13 1 (0.76%) Chemistry
13 1 (0.76%) Video Conferencing
Operating Systems
1 77 (58.33%) Windows
2 44 (33.33%) Linux
3 22 (16.67%) Windows Server 2008
4 19 (14.39%) Android
4 19 (14.39%) Windows 7
5 15 (11.36%) Windows XP
6 14 (10.61%) Apple iOS
6 14 (10.61%) Windows Server 2003
6 14 (10.61%) Windows Vista
7 12 (9.09%) Windows Server
8 10 (7.58%) AIX
9 8 (6.06%) Windows 8
9 8 (6.06%) Windows Server 2012
10 3 (2.27%) Unix
11 2 (1.52%) Mac OS X
11 2 (1.52%) Windows 10
12 1 (0.76%) HPUX
Processes & Methodologies
1 21 (15.91%) Case Management
2 17 (12.88%) Mobile Device Management
3 14 (10.61%) Software Distribution
4 11 (8.33%) Email Filtering
4 11 (8.33%) Kalman Filter
4 11 (8.33%) Mentoring
4 11 (8.33%) Web Filtering
5 10 (7.58%) Cybersecurity
5 10 (7.58%) Process Improvement
6 9 (6.82%) Business Intelligence
7 8 (6.06%) Service Delivery
8 6 (4.55%) CRM
8 6 (4.55%) Network Management
9 4 (3.03%) ITIL
10 3 (2.27%) Data Analysis
10 3 (2.27%) Data Management
11 2 (1.52%) Product Management
12 1 (0.76%) Capacity Planning
12 1 (0.76%) Image Processing
12 1 (0.76%) Performance Monitoring
Programming Languages
1 10 (7.58%) Perl
2 6 (4.55%) SQL
3 2 (1.52%) C++
3 2 (1.52%) Java
3 2 (1.52%) PHP
3 2 (1.52%) Python
4 1 (0.76%) PowerShell
Qualifications
1 33 (25.00%) Degree
2 4 (3.03%) DV Cleared
2 4 (3.03%) SC Cleared
2 4 (3.03%) Security Cleared
3 3 (2.27%) ITIL Certification
4 2 (1.52%) Microsoft Certification
5 1 (0.76%) CCNA
5 1 (0.76%) CCNP
5 1 (0.76%) CCVP
5 1 (0.76%) Cisco Certification
5 1 (0.76%) DBS Check
5 1 (0.76%) MCITP
5 1 (0.76%) MCP
5 1 (0.76%) MCSE
Quality Assurance & Compliance
1 11 (8.33%) QA
2 1 (0.76%) SLA
System Software
1 49 (37.12%) Active Directory
2 18 (13.64%) VMware Infrastructure
3 10 (7.58%) Virtual Machines
4 9 (6.82%) NFS
5 2 (1.52%) Hyper-V
5 2 (1.52%) VMware ESXi
5 2 (1.52%) XenDesktop
6 1 (0.76%) Virtual Servers
Systems Management
1 3 (2.27%) SCCM
2 1 (0.76%) Symantec Enterprise Vault
Vendors
1 30 (22.73%) Microsoft
2 24 (18.18%) Salesforce.com
3 20 (15.15%) VMware
4 14 (10.61%) Cisco
5 12 (9.09%) Oracle
6 8 (6.06%) Citrix
7 5 (3.79%) Apple
8 3 (2.27%) Aastra
8 3 (2.27%) HP
8 3 (2.27%) Mitel
9 2 (1.52%) Adobe
9 2 (1.52%) Autodesk
9 2 (1.52%) Veeam
10 1 (0.76%) Atlassian
10 1 (0.76%) Cloudera
10 1 (0.76%) MapR
10 1 (0.76%) Sun
10 1 (0.76%) Symantec
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