The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 834 837 857
Rank change year-on-year
+3 +20
Permanent jobs requiring a Customer Support Engineer 37 30 31
As % of all permanent IT jobs located in England 0.035% 0.029% 0.029%
As % of the Job Titles category 0.037% 0.031% 0.030%
Number of salaries quoted 29 29 29
Average salary £23,500 £34,000 £37,500
Average salary % change year-on-year
-30.88% -9.33%
90% offered a salary of more than £21,800 £20,500 £22,500
10% offered a salary of more than £29,500 £34,500 £40,200
UK excluding London average salary £24,000 £34,000 £24,000
% change year-on-year
-29.41% +41.66%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98697 96379 103276
As % of all permanent IT jobs located in England 94.69% 94.71% 95.30%
Number of salaries quoted 82885 78978 89637
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 22 December 2014.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 19 £22,000 -12.00%
South East +4 15 £24,000 -30.43%
North West - 2 £16,500 -
Yorkshire -30 1 £21,000 +10.52%
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 22 December 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 54 (60.00%) Windows
2 33 (36.67%) Microsoft
2 33 (36.67%) Windows Server 2008
2 33 (36.67%) Analytical Skills
3 32 (35.56%) Internet
4 31 (34.44%) Active Directory
4 31 (34.44%) MS Office
5 30 (33.33%) MS Exchange
5 30 (33.33%) Management Information System
5 30 (33.33%) Wireless
6 29 (32.22%) Linux
7 28 (31.11%) Windows XP
7 28 (31.11%) Windows Server 2003
7 28 (31.11%) Exchange Server 2003
7 28 (31.11%) Windows Vista
7 28 (31.11%) Software Distribution
7 28 (31.11%) Apple iOS
7 28 (31.11%) Exchange Server 2010
7 28 (31.11%) Exchange Server 2007
8 27 (30.00%) Computer Science
9 26 (28.89%) Degree
10 21 (23.33%) SQL
11 10 (11.11%) Java
11 10 (11.11%) UNIX
11 10 (11.11%) Solaris
11 10 (11.11%) DNS
11 10 (11.11%) TCP/IP
11 10 (11.11%) SLA
11 10 (11.11%) VMware
11 10 (11.11%) VMware Infrastructure

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 22 December 2014, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (33.33%) MS Exchange
2 28 (31.11%) Exchange Server 2003
2 28 (31.11%) Exchange Server 2007
2 28 (31.11%) Exchange Server 2010
3 8 (8.89%) Apache
4 5 (5.56%) Node.js
5 3 (3.33%) IIS
5 3 (3.33%) SAS
Applications
1 31 (34.44%) MS Office
2 4 (4.44%) MS Excel
3 2 (2.22%) Adobe After Effects
3 2 (2.22%) MS PowerPoint
3 2 (2.22%) Final Cut Pro
3 2 (2.22%) Photoshop
Cloud Services
1 4 (4.44%) Joyent
2 1 (1.11%) SaaS
Communications & Networking
1 32 (35.56%) Internet
2 30 (33.33%) Wireless
3 10 (11.11%) TCP/IP
3 10 (11.11%) DNS
4 9 (10.00%) SSL
5 8 (8.89%) NAS
6 5 (5.56%) SSH
6 5 (5.56%) Wireshark
6 5 (5.56%) HTTP
7 4 (4.44%) SNMP
7 4 (4.44%) Ethereal
7 4 (4.44%) tcpdump
8 3 (3.33%) Firewall
8 3 (3.33%) Network Security
8 3 (3.33%) iSCSI
9 2 (2.22%) VLAN
10 1 (1.11%) MGW
10 1 (1.11%) 4G
10 1 (1.11%) M3UA
10 1 (1.11%) SCTP
Database & Business Intelligence
1 5 (5.56%) PostgreSQL
1 5 (5.56%) Hadoop
1 5 (5.56%) MongoDB
1 5 (5.56%) Riak
1 5 (5.56%) MySQL
2 4 (4.44%) SQL Server
3 2 (2.22%) Oracle Database
3 2 (2.22%) Relational Database
Development Applications
1 2 (2.22%) Toad
2 1 (1.11%) WinDbg
General
1 6 (6.67%) German Language
2 5 (5.56%) French Language
3 4 (4.44%) Telecoms
3 4 (4.44%) Manufacturing
4 3 (3.33%) Spanish Language
5 2 (2.22%) Retail
5 2 (2.22%) Military
6 1 (1.11%) Banking
6 1 (1.11%) Finance
Libraries, Frameworks & Software Standards
1 5 (5.56%) Flash
2 3 (3.33%) OpenGL
2 3 (3.33%) Web Services
2 3 (3.33%) OpenGL ES
3 2 (2.22%) JCE
4 1 (1.11%) Application Packaging
4 1 (1.11%) XML
4 1 (1.11%) HTML
4 1 (1.11%) SOAP
Miscellaneous
1 33 (36.67%) Analytical Skills
2 30 (33.33%) Management Information System
3 27 (30.00%) Computer Science
4 6 (6.67%) Device Driver
5 5 (5.56%) Mathematics
6 4 (4.44%) Replication
7 3 (3.33%) Embedded Systems
7 3 (3.33%) Enterprise Software
8 2 (2.22%) Physics
8 2 (2.22%) PKI
Operating Systems
1 54 (60.00%) Windows
2 33 (36.67%) Windows Server 2008
3 29 (32.22%) Linux
4 28 (31.11%) Windows XP
4 28 (31.11%) Windows Server 2003
4 28 (31.11%) Windows Vista
4 28 (31.11%) Apple iOS
5 10 (11.11%) UNIX
5 10 (11.11%) Solaris
6 6 (6.67%) Windows 7
7 4 (4.44%) Windows 8
8 3 (3.33%) Android
8 3 (3.33%) Debian
8 3 (3.33%) Ubuntu
9 2 (2.22%) Mac OS X
9 2 (2.22%) AIX
9 2 (2.22%) HPUX
9 2 (2.22%) Windows Server 2012
Processes & Methodologies
1 28 (31.11%) Software Distribution
2 5 (5.56%) Service Delivery
3 3 (3.33%) Load Balancing
3 3 (3.33%) Resource Management
4 2 (2.22%) Time Management
4 2 (2.22%) Data Protection
4 2 (2.22%) Mentoring
4 2 (2.22%) ITIL
4 2 (2.22%) CRM
5 1 (1.11%) E-Commerce
5 1 (1.11%) Service Management
5 1 (1.11%) PRINCE2
5 1 (1.11%) Validation
5 1 (1.11%) Data Management
5 1 (1.11%) Network Design
5 1 (1.11%) Logistics
5 1 (1.11%) Software Engineering
5 1 (1.11%) Coaching
5 1 (1.11%) Line Management
5 1 (1.11%) Product Management
Programming Languages
1 21 (23.33%) SQL
2 10 (11.11%) Java
3 5 (5.56%) PHP
3 5 (5.56%) Ruby
4 2 (2.22%) PL/SQL
4 2 (2.22%) Python
4 2 (2.22%) C
4 2 (2.22%) C++
5 1 (1.11%) JavaScript
Qualifications
1 26 (28.89%) Degree
2 3 (3.33%) MCP
3 2 (2.22%) SC Cleared
3 2 (2.22%) Security Cleared
4 1 (1.11%) CIMA
4 1 (1.11%) CIPD
Quality Assurance & Compliance
1 10 (11.11%) SLA
System Software
1 31 (34.44%) Active Directory
2 10 (11.11%) VMware Infrastructure
3 5 (5.56%) NFS
3 5 (5.56%) Xen
3 5 (5.56%) KVM
4 3 (3.33%) VMware ESX
5 1 (1.11%) Microsoft App-V
5 1 (1.11%) Terminal Services
5 1 (1.11%) XenApp
5 1 (1.11%) XenDesktop
Systems Management
1 5 (5.56%) Nagios
1 5 (5.56%) ZABBIX
1 5 (5.56%) Munin
2 3 (3.33%) FortiGate
2 3 (3.33%) NetBackup
3 2 (2.22%) SCCM
Vendors
1 33 (36.67%) Microsoft
2 10 (11.11%) VMware
3 6 (6.67%) Oracle
3 6 (6.67%) Citrix
4 4 (4.44%) IBM
4 4 (4.44%) Websense
4 4 (4.44%) Clearswift
4 4 (4.44%) Blue Coat
4 4 (4.44%) WatchGuard
4 4 (4.44%) SonicWALL
4 4 (4.44%) F5
5 3 (3.33%) Fortinet
5 3 (3.33%) CheckPoint
5 3 (3.33%) Salesforce.com
5 3 (3.33%) Nokia
5 3 (3.33%) Veritas
5 3 (3.33%) Red Hat
5 3 (3.33%) Sun
6 2 (2.22%) EMC
6 2 (2.22%) NetApp
Hertfordshire
Davanti Solutions
Salary: Unspecified company car, pension, laptop & mobile phone
Posted: 6 days ago