The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 842 852 845
Rank change year-on-year
+10 -7
Permanent jobs requiring a Customer Support Engineer 16 48 21
As % of all permanent IT jobs located in England 0.016% 0.044% 0.021%
As % of the Job Titles category 0.017% 0.046% 0.022%
Number of salaries quoted 11 41 19
Average salary £24,000 £32,000 £21,000
Average salary % change year-on-year
-25.00% +52.38%
90% offered a salary of more than £15,000 £25,500 £17,750
10% offered a salary of more than £32,500 £50,000 £28,600
UK excluding London average salary £24,000 £38,750 £21,000
% change year-on-year
-38.06% +84.52%
Customer Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93721 103870 94495
As % of all permanent IT jobs located in England 94.64% 94.60% 94.63%
Number of salaries quoted 77961 86096 79484
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the England region.

Customer Support Engineer Salary Trend in England

Customer Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the England region over the 3 months to 2 June 2015.

Customer Support Engineer Salary Histogram in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +3 7 £24,000 -31.42% 3
London +16 4 £32,500 +13.04%
East of England +6 2 £32,500 -23.52% 1
North East - 2 £15,000 - 1
North West - 1 £17,500 -
Customer Support Engineer
UK

Customer Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 2 June 2015, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 19 (47.50%) Windows
2 14 (35.00%) Windows Server 2008
3 13 (32.50%) Active Directory
4 12 (30.00%) Microsoft
4 12 (30.00%) MS Exchange
4 12 (30.00%) Management Information System
4 12 (30.00%) Internet
5 11 (27.50%) Windows Server 2003
5 11 (27.50%) Windows XP
5 11 (27.50%) MS Office
5 11 (27.50%) Exchange Server 2007
5 11 (27.50%) Degree
5 11 (27.50%) Exchange Server 2003
5 11 (27.50%) Exchange Server 2010
6 10 (25.00%) Apple iOS
6 10 (25.00%) Wireless
7 9 (22.50%) SQL
7 9 (22.50%) Computer Science
7 9 (22.50%) Windows Vista
7 9 (22.50%) Software Distribution
7 9 (22.50%) Analytical Skills
8 6 (15.00%) Service Delivery
8 6 (15.00%) Cisco
9 5 (12.50%) SLA
9 5 (12.50%) Telecoms
9 5 (12.50%) Windows 7
10 4 (10.00%) Root Cause Analysis
10 4 (10.00%) Windows 8
10 4 (10.00%) Back Office
10 4 (10.00%) VMware

Customer Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 2 June 2015, IT jobs across the England region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (30.00%) MS Exchange
2 11 (27.50%) Exchange Server 2007
2 11 (27.50%) Exchange Server 2003
2 11 (27.50%) Exchange Server 2010
3 1 (2.50%) Node.js
3 1 (2.50%) Lync
Applications
1 11 (27.50%) MS Office
2 3 (7.50%) MS Excel
Cloud Services
1 2 (5.00%) SaaS
Communications & Networking
1 12 (30.00%) Internet
2 10 (25.00%) Wireless
3 3 (7.50%) DNS
3 3 (7.50%) LAN
3 3 (7.50%) WAN
3 3 (7.50%) Firewall
4 2 (5.00%) Cisco IOS
5 1 (2.50%) DHCP
5 1 (2.50%) VPN
5 1 (2.50%) MPLS
5 1 (2.50%) SAN
5 1 (2.50%) Intranet
5 1 (2.50%) Unified Communications
5 1 (2.50%) Wireshark
Database & Business Intelligence
1 4 (10.00%) SQL Server
2 1 (2.50%) MySQL
Development Applications
1 1 (2.50%) WinDbg
General
1 5 (12.50%) Telecoms
2 4 (10.00%) Back Office
3 2 (5.00%) Legal
3 2 (5.00%) Games
Libraries, Frameworks & Software Standards
1 2 (5.00%) HTML5
1 2 (5.00%) CSS
1 2 (5.00%) HTML
2 1 (2.50%) AngularJS
2 1 (2.50%) JSON
2 1 (2.50%) Application Packaging
2 1 (2.50%) Spring
Miscellaneous
1 12 (30.00%) Management Information System
2 9 (22.50%) Computer Science
2 9 (22.50%) Analytical Skills
3 3 (7.50%) Enterprise Software
4 2 (5.00%) Video on Demand
4 2 (5.00%) DTV
5 1 (2.50%) Digital Media
5 1 (2.50%) Data Centre
Operating Systems
1 19 (47.50%) Windows
2 14 (35.00%) Windows Server 2008
3 11 (27.50%) Windows Server 2003
3 11 (27.50%) Windows XP
4 10 (25.00%) Apple iOS
5 9 (22.50%) Windows Vista
6 5 (12.50%) Windows 7
7 4 (10.00%) Windows 8
8 3 (7.50%) Linux
8 3 (7.50%) Mac OS X
9 2 (5.00%) Windows 2000 Server
9 2 (5.00%) Mac OS
9 2 (5.00%) UNIX
10 1 (2.50%) Windows Server 2012
10 1 (2.50%) Android
Processes & Methodologies
1 9 (22.50%) Software Distribution
2 6 (15.00%) Service Delivery
3 4 (10.00%) Root Cause Analysis
4 3 (7.50%) ITIL
4 3 (7.50%) Product Management
5 2 (5.00%) Requirements Management
5 2 (5.00%) Mobile Device Management
5 2 (5.00%) Network Management
6 1 (2.50%) CRM
6 1 (2.50%) E-Commerce
6 1 (2.50%) Continuous Improvement
6 1 (2.50%) DevOps
6 1 (2.50%) Customer Engagement
Programming Languages
1 9 (22.50%) SQL
2 2 (5.00%) Ruby
2 2 (5.00%) Python
2 2 (5.00%) JavaScript
3 1 (2.50%) Perl
3 1 (2.50%) PHP
3 1 (2.50%) Java
3 1 (2.50%) C++
3 1 (2.50%) Scala
Qualifications
1 11 (27.50%) Degree
2 4 (10.00%) Cisco Certification
3 2 (5.00%) VMware Certified Professional (VCP)
3 2 (5.00%) MCDST
3 2 (5.00%) MCTS
3 2 (5.00%) MCITP
3 2 (5.00%) ITIL Foundation Certificate
3 2 (5.00%) Microsoft Certification
3 2 (5.00%) CCA
3 2 (5.00%) Citrix Certification
3 2 (5.00%) CCNP
3 2 (5.00%) CCNA
3 2 (5.00%) MCSE
4 1 (2.50%) SC Cleared
4 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 5 (12.50%) SLA
System Software
1 13 (32.50%) Active Directory
2 3 (7.50%) Terminal Services
3 1 (2.50%) Microsoft App-V
3 1 (2.50%) XenApp
3 1 (2.50%) XenDesktop
3 1 (2.50%) VMware Infrastructure
Systems Management
1 1 (2.50%) Norton AntiVirus
1 1 (2.50%) WSUS
Vendors
1 12 (30.00%) Microsoft
2 6 (15.00%) Cisco
3 4 (10.00%) VMware
3 4 (10.00%) Citrix
4 2 (5.00%) Meraki
4 2 (5.00%) HP
5 1 (2.50%) Oracle
5 1 (2.50%) Symantec
5 1 (2.50%) Apple
5 1 (2.50%) Salesforce.com
5 1 (2.50%) WorldPay
Weybridge, Surrey
Deerfoot IT Resources Ltd
Salary: £20000 - £27000 per annum
Posted: 3 days ago
Weybridge, Surrey
Linkpoint Resources
Salary: From £27,000 to £27,000 per annum
Posted: 4 days ago
South East
Vodafone
Posted: 6 days ago
Potters Bar, Hertfordshire
Nanotek Limited
Salary: From £17,000 to £21,000 per annum
Posted: 6 days ago
Hartlepool
Capita - ITIN
Salary: £15000.00 per annum
Posted: 17 days ago