Customer Support Engineer Jobs in England

Customer Support Engineer
UK > England

The median Customer Support Engineer salary in England is £33,625 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 822 937 1122
Rank change year-on-year +115 +185 -282
Permanent jobs requiring a Customer Support Engineer 10 19 6
As % of all permanent jobs advertised in England 0.012% 0.020% 0.005%
As % of the Job Titles category 0.012% 0.022% 0.005%
Number of salaries quoted 10 12 6
10th Percentile £25,875 - £20,125
25th Percentile £30,500 £23,000 £21,563
Median annual salary (50th Percentile) £33,625 £30,000 £22,750
Median % change year-on-year +12.08% +31.87% -10.78%
75th Percentile £47,438 £37,500 £32,188
90th Percentile £51,250 £38,625 £39,375
UK median annual salary £35,000 £32,500 £22,750
% change year-on-year +7.69% +42.86% -10.78%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,061 86,064 125,517
% of permanent jobs with a recognized job title 94.48% 91.56% 96.09%
Number of salaries quoted 60,068 54,328 75,797
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Customer Support Engineer
Job Vacancy Trend in England

Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer Support Engineer in England

Customer Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Customer Support Engineer in England.

Salary trend for Customer Support Engineer in England

Customer Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Customer Support Engineer in England over the 6 months to 24 April 2024.

Salary histogram for Customer Support Engineer in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +17 6 £40,750 +50.93%
South West - 2 £33,250 - 3
North of England +51 1 £30,000 -20.00% 3
North West +11 1 £30,000 -20.00% 1
Midlands +4 1 £27,500 -35.29% 5
West Midlands - 1 £27,500 - 4
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 April 2024, Customer Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Customer Support Engineer in the job title.

1 8 (80.00%) Analytical Skills
2 6 (60.00%) Customer Service
3 5 (50.00%) Social Skills
4 4 (40.00%) Linux
5 3 (30.00%) SLA
5 3 (30.00%) Microsoft
5 3 (30.00%) Problem-Solving
5 3 (30.00%) GPFS
6 2 (20.00%) Microsoft 365
6 2 (20.00%) Unified Communications
6 2 (20.00%) SaaS
6 2 (20.00%) Azure
6 2 (20.00%) Kalman Filter
6 2 (20.00%) User Experience
6 2 (20.00%) DevOps
6 2 (20.00%) Computer Science Degree
6 2 (20.00%) Analytical Thinking
6 2 (20.00%) Decision-Making
6 2 (20.00%) Self-Motivation
6 2 (20.00%) Low-Code
6 2 (20.00%) Customer Experience
6 2 (20.00%) Azure Certification
6 2 (20.00%) Organisational Skills
6 2 (20.00%) JavaScript
6 2 (20.00%) CSS
6 2 (20.00%) Microsoft Excel
6 2 (20.00%) Service Management
6 2 (20.00%) Process Management
6 2 (20.00%) Billing
6 2 (20.00%) Software Engineering

Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) WordPress
Applications
1 2 (20.00%) Microsoft Excel
Cloud Services
1 2 (20.00%) Azure
1 2 (20.00%) Microsoft 365
1 2 (20.00%) SaaS
2 1 (10.00%) WhatsApp
Communications & Networking
1 2 (20.00%) Unified Communications
2 1 (10.00%) Internet
2 1 (10.00%) TCP/IP
General
1 8 (80.00%) Analytical Skills
2 5 (50.00%) Social Skills
3 2 (20.00%) Billing
3 2 (20.00%) Organisational Skills
4 1 (10.00%) Manufacturing
4 1 (10.00%) Marketing
Libraries, Frameworks & Software Standards
1 2 (20.00%) CSS
Miscellaneous
1 2 (20.00%) Low-Code
1 2 (20.00%) Replication
1 2 (20.00%) Self-Motivation
Operating Systems
1 4 (40.00%) Linux
Processes & Methodologies
1 6 (60.00%) Customer Service
2 3 (30.00%) Problem-Solving
3 2 (20.00%) Analytical Thinking
3 2 (20.00%) Computer Science
3 2 (20.00%) Customer Experience
3 2 (20.00%) Decision-Making
3 2 (20.00%) DevOps
3 2 (20.00%) Kalman Filter
3 2 (20.00%) Mathematics
3 2 (20.00%) Process Management
3 2 (20.00%) Service Management
3 2 (20.00%) Software Engineering
3 2 (20.00%) Software Testing
3 2 (20.00%) User Experience
4 1 (10.00%) Change Management
4 1 (10.00%) CRM
4 1 (10.00%) Incident Management
4 1 (10.00%) Migration
4 1 (10.00%) Preventative Maintenance
Programming Languages
1 2 (20.00%) JavaScript
Qualifications
1 2 (20.00%) Azure Certification
1 2 (20.00%) Computer Science Degree
1 2 (20.00%) Degree
Quality Assurance & Compliance
1 3 (30.00%) SLA
System Software
1 3 (30.00%) GPFS
Vendors
1 3 (30.00%) Microsoft
2 1 (10.00%) Canon