The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 584 645 656
Rank change year-on-year
+61 +11
Permanent jobs requiring a Help Desk Analyst 283 206 223
As % of all permanent IT jobs located in England 0.29% 0.22% 0.22%
As % of the Job Titles category 0.30% 0.23% 0.23%
Number of salaries quoted 247 193 213
Average salary £21,500 £22,000 £22,348
Average salary % change year-on-year
-2.27% -1.55%
90% offered a salary of more than £17,500 £18,000 £17,000
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £20,000 £20,500 £19,750
% change year-on-year
-2.43% +3.79%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 30 January 2015.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 115 £27,500 -6.77% 7
East of England +14 41 £21,500 +4.87% 3
South East -40 38 £20,625 -2.36% 7
West Midlands +3 23 £20,000 +11.11% 2
North West -10 22 £19,500 -7.14% 4
South West -4 20 £23,000 +17.94% 1
Yorkshire +2 16 £20,000 +20.30% 2
East Midlands +19 7 £20,000 -4.76%
North East - 1 £21,500 -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 440 (74.07%) Windows
2 284 (47.81%) Microsoft
3 267 (44.95%) MS Office
4 249 (41.92%) Active Directory
5 241 (40.57%) Windows 7
6 229 (38.55%) MS Excel
7 195 (32.83%) ITIL
8 168 (28.28%) Windows XP
9 98 (16.50%) SLA
10 87 (14.65%) Citrix
11 80 (13.47%) MS Exchange
11 80 (13.47%) Blackberry
12 76 (12.79%) Windows Server 2008
13 74 (12.46%) Finance
14 71 (11.95%) Legal
15 69 (11.62%) VMware
16 65 (10.94%) Windows Server 2003
17 62 (10.44%) Degree
18 61 (10.27%) Law
18 61 (10.27%) TCP/IP
19 58 (9.76%) Windows 8
20 49 (8.25%) MS PowerPoint
21 45 (7.58%) Microsoft Certification
22 43 (7.24%) Exchange Server 2007
23 42 (7.07%) SQL
23 42 (7.07%) Exchange Server 2010
24 41 (6.90%) LAN
24 41 (6.90%) WAN
25 40 (6.73%) Incident Management
26 39 (6.57%) Analytical Skills

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (13.47%) MS Exchange
2 43 (7.24%) Exchange Server 2007
3 42 (7.07%) Exchange Server 2010
4 33 (5.56%) Blackberry Enterprise Server
5 20 (3.37%) Exchange Server 2003
6 19 (3.20%) WorkSite
7 8 (1.35%) IBM Notes
8 7 (1.18%) IIS
9 6 (1.01%) Exchange Server 2013
10 3 (0.51%) Lync
11 2 (0.34%) SharePoint
12 1 (0.17%) CMS
12 1 (0.17%) Exchange Server 2000
Applications
1 267 (44.95%) MS Office
2 229 (38.55%) MS Excel
3 49 (8.25%) MS PowerPoint
4 2 (0.34%) MS Visio
Business Applications
1 2 (0.34%) Dynamics CRM
1 2 (0.34%) assyst
Cloud Services
1 16 (2.69%) Office 365
2 3 (0.51%) Google Apps
3 2 (0.34%) SaaS
3 2 (0.34%) PaaS
3 2 (0.34%) Cloud Computing
3 2 (0.34%) IaaS
Communications & Networking
1 61 (10.27%) TCP/IP
2 41 (6.90%) LAN
2 41 (6.90%) WAN
3 35 (5.89%) DNS
3 35 (5.89%) Firewall
4 34 (5.72%) VPN
5 18 (3.03%) VoIP
6 16 (2.69%) Internet
7 13 (2.19%) DHCP
8 11 (1.85%) SAN
8 11 (1.85%) SSL
8 11 (1.85%) IP Telephony
9 6 (1.01%) Wi-Fi
9 6 (1.01%) Wireless
10 5 (0.84%) Ethernet
10 5 (0.84%) ADSL
11 2 (0.34%) VLAN
11 2 (0.34%) Broadband
11 2 (0.34%) PABX
12 1 (0.17%) Unified Communications
Database & Business Intelligence
1 25 (4.21%) SQL Server
2 3 (0.51%) SQL Server 2012
3 2 (0.34%) SQL Server 2008
3 2 (0.34%) Crystal Reports
4 1 (0.17%) FileMaker
4 1 (0.17%) MySQL
General
1 74 (12.46%) Finance
2 71 (11.95%) Legal
3 61 (10.27%) Law
4 21 (3.54%) Banking
5 17 (2.86%) Retail
6 15 (2.53%) Telecoms
7 10 (1.68%) Electronics
8 7 (1.18%) Marketing
9 6 (1.01%) German Language
10 5 (0.84%) Front Office
10 5 (0.84%) Publishing
10 5 (0.84%) Spanish Language
10 5 (0.84%) French Language
11 4 (0.67%) Advertising
11 4 (0.67%) Italian Language
12 3 (0.51%) Welsh Language
12 3 (0.51%) Games
12 3 (0.51%) Investment Banking
13 2 (0.34%) Manufacturing
13 2 (0.34%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.34%) HTML
1 2 (0.34%) .NET
2 1 (0.17%) COM
2 1 (0.17%) CSS
Miscellaneous
1 80 (13.47%) Blackberry
2 39 (6.57%) Analytical Skills
3 18 (3.03%) Computer Science
4 17 (2.86%) iPhone
5 12 (2.02%) Management Information System
6 11 (1.85%) Video Conferencing
7 10 (1.68%) 3D Printing
8 9 (1.52%) Mathematics
9 7 (1.18%) EPoS
10 6 (1.01%) Data Structures
11 4 (0.67%) Hedge funds
11 4 (0.67%) Mobile Computing
12 3 (0.51%) Open Source
12 3 (0.51%) Handset
12 3 (0.51%) Statistics
13 2 (0.34%) IVR
13 2 (0.34%) Equities
13 2 (0.34%) FMCG
13 2 (0.34%) Graphic Design
13 2 (0.34%) Foreign Exchange (FX)
Operating Systems
1 440 (74.07%) Windows
2 241 (40.57%) Windows 7
3 168 (28.28%) Windows XP
4 76 (12.79%) Windows Server 2008
5 65 (10.94%) Windows Server 2003
6 58 (9.76%) Windows 8
7 37 (6.23%) Windows Vista
8 35 (5.89%) Windows Server 2012
9 9 (1.52%) Linux
10 7 (1.18%) Windows 2000 Server
11 6 (1.01%) UNIX
11 6 (1.01%) Windows 2000
12 5 (0.84%) Windows Phone
12 5 (0.84%) Mac OS X
12 5 (0.84%) Android
13 4 (0.67%) Apple iOS
14 2 (0.34%) Windows Mobile
14 2 (0.34%) Mac OS
15 1 (0.17%) Mac OS X Server
Processes & Methodologies
1 195 (32.83%) ITIL
2 40 (6.73%) Incident Management
3 27 (4.55%) Service Management
4 25 (4.21%) Document Management
5 18 (3.03%) Service Delivery
6 14 (2.36%) CRM
6 14 (2.36%) ITSM
7 10 (1.68%) Disaster Recovery
8 7 (1.18%) Business Continuity
9 6 (1.01%) Network Monitoring
9 6 (1.01%) Kalman Filter
9 6 (1.01%) Line Management
10 5 (0.84%) ERP
10 5 (0.84%) Time Management
10 5 (0.84%) QMS
11 4 (0.67%) Problem Management
11 4 (0.67%) Change Management
11 4 (0.67%) Root Cause Analysis
12 3 (0.51%) Software Distribution
12 3 (0.51%) Migration
Programming Languages
1 42 (7.07%) SQL
2 21 (3.54%) C
3 5 (0.84%) PowerShell
4 1 (0.17%) PHP
4 1 (0.17%) VBScript
Qualifications
1 62 (10.44%) Degree
2 45 (7.58%) Microsoft Certification
3 31 (5.22%) MCP
4 29 (4.88%) ITIL Foundation Certificate
5 23 (3.87%) Security Cleared
6 18 (3.03%) SC Cleared
7 17 (2.86%) A+ Certification
8 16 (2.69%) ITIL Certification
9 15 (2.53%) MCSE
10 11 (1.85%) MCSA
11 9 (1.52%) HND
12 8 (1.35%) Cisco Certification
13 7 (1.18%) CCNA
13 7 (1.18%) MCITP
14 5 (0.84%) MOS
15 4 (0.67%) Network+ Certification
15 4 (0.67%) DV Cleared
16 3 (0.51%) MCDST
17 2 (0.34%) HNC
18 1 (0.17%) CCENT
Quality Assurance & Compliance
1 98 (16.50%) SLA
2 3 (0.51%) Sarbanes-Oxley
3 2 (0.34%) QA
4 1 (0.17%) ISO 9001
System Software
1 249 (41.92%) Active Directory
2 38 (6.40%) VMware Infrastructure
3 29 (4.88%) Hyper-V
4 11 (1.85%) vSphere
5 8 (1.35%) VMware ESXi
6 7 (1.18%) XenApp
7 5 (0.84%) Terminal Services
8 4 (0.67%) MetaFrame
9 1 (0.17%) Terminal Server
Systems Management
1 13 (2.19%) Backup Exec
2 8 (1.35%) SCCM
3 4 (0.67%) Systems Management Server (SMS)
4 3 (0.51%) SCOM
5 2 (0.34%) ITRS Geneos
6 1 (0.17%) SCDPM
Vendors
1 284 (47.81%) Microsoft
2 87 (14.65%) Citrix
3 69 (11.62%) VMware
4 33 (5.56%) Cisco
5 25 (4.21%) HP
6 20 (3.37%) Apple
7 17 (2.86%) Dell
8 15 (2.53%) ServiceNow
9 13 (2.19%) Symantec
10 9 (1.52%) Remedy
10 9 (1.52%) LANDesk
10 9 (1.52%) Altiris
11 8 (1.35%) SonicWALL
11 8 (1.35%) Lotus
12 7 (1.18%) Oracle
12 7 (1.18%) Mitel
13 5 (0.84%) Reuters
13 5 (0.84%) Bloomberg
13 5 (0.84%) SAP
13 5 (0.84%) SolarWinds
London
Circle Recruitment
Salary: £22000 - £25000 per annum + Benefits
Posted: Yesterday
Epsom, Surrey
Eames Consulting
Salary: From £25,000 to £28,000 per annum Bonus + Benefits
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Latcom Ltd
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
London
Blue Town Online
Salary: £23k per year
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High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 2 days ago
Salford
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Salary: £20000 - £24000 per annum + Benefits
Posted: 3 days ago
London
Coal IT Services
Salary: From £22,000 to £30,000 per annum
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Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
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Coventry, West Midlands (County)
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Salary: 16k to 18k per year GBP
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West London
Vadis People
Salary: c£24,000 - £28,000 plus ex bens
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Stockport, Cheshire
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Salary: £17000 - £22000 per annum
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Guildford, Surrey
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Salary: £18k - 22k per year
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Altrincham, Cheshire
Oscar Associates (UK) Ltd
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Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
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Essex
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London
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