The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 649 601 625
Rank change year-on-year
-48 +24
Permanent jobs requiring a Help Desk Analyst 227 304 242
As % of all permanent IT jobs located in England 0.22% 0.28% 0.24%
As % of the Job Titles category 0.23% 0.30% 0.26%
Number of salaries quoted 200 283 226
Average salary £22,500 £22,500 £20,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £17,500 £17,000 £16,500
10% offered a salary of more than £27,900 £31,500 £25,800
UK excluding London average salary £20,875 £21,250 £18,500
% change year-on-year
-1.76% +14.86%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97370 101347 93701
As % of all permanent IT jobs located in England 94.19% 94.49% 94.25%
Number of salaries quoted 81930 82728 78452
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 31 August 2015.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 58 £27,000 +1.88% 7
South East -27 50 £21,250 - 3
North West +24 32 £18,250 -2.66% 3
West Midlands -4 23 £25,000 +36.98% 2
East Midlands -5 21 £19,203 -8.55% 3
Yorkshire +16 19 £18,000 +2.85% 1
East of England -11 16 £21,750 +8.75% 2
South West -19 9 £22,000 -8.33% 1
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 August 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 285 (65.22%) Windows
2 221 (50.57%) Microsoft
3 182 (41.65%) MS Office
4 177 (40.50%) Active Directory
5 138 (31.58%) MS Excel
6 135 (30.89%) Windows 7
7 121 (27.69%) ITIL
8 93 (21.28%) SLA
9 74 (16.93%) Windows XP
10 71 (16.25%) MS Exchange
11 65 (14.87%) Citrix
12 64 (14.65%) Windows 8
13 58 (13.27%) Windows Server 2008
14 57 (13.04%) Windows Server 2003
15 54 (12.36%) Law
16 52 (11.90%) Finance
17 48 (10.98%) Microsoft Certification
18 46 (10.53%) TCP/IP
19 42 (9.61%) LAN
19 42 (9.61%) WAN
19 42 (9.61%) Blackberry
20 40 (9.15%) SQL
21 39 (8.92%) VMware
22 38 (8.70%) Service Management
23 36 (8.24%) Analytical Skills
24 35 (8.01%) Legal
25 30 (6.86%) MCITP
26 28 (6.41%) Cisco Certification
26 28 (6.41%) CCNA
26 28 (6.41%) MCSE

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 August 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (16.25%) MS Exchange
2 27 (6.18%) WorkSite
3 21 (4.81%) SharePoint
4 18 (4.12%) Exchange Server 2000
5 16 (3.66%) Exchange Server 2010
6 14 (3.20%) Exchange Server 2003
7 13 (2.97%) IBM Notes
7 13 (2.97%) Exchange Server 2007
8 10 (2.29%) IIS
9 8 (1.83%) Lync
10 6 (1.37%) Blackberry Enterprise Server
11 3 (0.69%) CMS
12 1 (0.23%) Site Server
12 1 (0.23%) Exchange Server 2013
Applications
1 182 (41.65%) MS Office
2 138 (31.58%) MS Excel
3 11 (2.52%) MS PowerPoint
4 3 (0.69%) Spreadsheet
5 1 (0.23%) MS Visio
5 1 (0.23%) MS Project
Business Applications
1 2 (0.46%) SAP Oil and Gas
2 1 (0.23%) assyst
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) Remedy ITSM
2 1 (0.23%) Sage 200
Cloud Services
1 3 (0.69%) Office 365
2 2 (0.46%) SaaS
3 1 (0.23%) Google Apps
3 1 (0.23%) Mimecast
Communications & Networking
1 46 (10.53%) TCP/IP
2 42 (9.61%) LAN
2 42 (9.61%) WAN
3 24 (5.49%) DNS
3 24 (5.49%) Firewall
4 23 (5.26%) Internet
5 20 (4.58%) VPN
6 17 (3.89%) VoIP
7 14 (3.20%) DHCP
8 13 (2.97%) Wireless
9 10 (2.29%) Wi-Fi
10 8 (1.83%) NetScreen
10 8 (1.83%) SSL
11 5 (1.14%) IP Telephony
12 3 (0.69%) Intranet
12 3 (0.69%) PBX
13 2 (0.46%) Broadband
13 2 (0.46%) HTTP
13 2 (0.46%) VLAN
13 2 (0.46%) Unified Communications
Database & Business Intelligence
1 24 (5.49%) SQL Server
2 7 (1.60%) SQL Server Reporting Services
2 7 (1.60%) SQL Server Integration Services
2 7 (1.60%) Relational Database
3 2 (0.46%) MySQL
4 1 (0.23%) SQL Server 2012
4 1 (0.23%) MS Access
Development Applications
1 7 (1.60%) Visual Studio
General
1 54 (12.36%) Law
2 52 (11.90%) Finance
3 35 (8.01%) Legal
4 27 (6.18%) Banking
5 26 (5.95%) Telecoms
6 18 (4.12%) Retail
7 14 (3.20%) Welsh Language
8 11 (2.52%) International Banking
9 8 (1.83%) Japanese Language
10 7 (1.60%) French Language
10 7 (1.60%) German Language
11 5 (1.14%) Electronics
11 5 (1.14%) Manufacturing
11 5 (1.14%) Advertising
12 4 (0.92%) Marketing
13 3 (0.69%) Billing
14 2 (0.46%) Back Office
15 1 (0.23%) Financial Institution
15 1 (0.23%) Games
15 1 (0.23%) Military
Libraries, Frameworks & Software Standards
1 8 (1.83%) .NET
2 3 (0.69%) Web Services
3 2 (0.46%) X-Windows
3 2 (0.46%) JSP
4 1 (0.23%) HTML
4 1 (0.23%) ASP.NET
4 1 (0.23%) FIX Protocol
Miscellaneous
1 42 (9.61%) Blackberry
2 36 (8.24%) Analytical Skills
3 22 (5.03%) Management Information System
4 9 (2.06%) iPhone
5 6 (1.37%) Computer Science
6 5 (1.14%) Video Conferencing
6 5 (1.14%) EPoS
6 5 (1.14%) iPad
7 4 (0.92%) Fat Client
7 4 (0.92%) Thin Client
8 3 (0.69%) Client/Server
8 3 (0.69%) Statistics
9 2 (0.46%) DTV
9 2 (0.46%) Reference Data
9 2 (0.46%) Data Extraction
9 2 (0.46%) NHS
9 2 (0.46%) iSeries
9 2 (0.46%) Data Structures
9 2 (0.46%) BYOD
10 1 (0.23%) Digital Media
Operating Systems
1 285 (65.22%) Windows
2 135 (30.89%) Windows 7
3 74 (16.93%) Windows XP
4 64 (14.65%) Windows 8
5 58 (13.27%) Windows Server 2008
6 57 (13.04%) Windows Server 2003
7 24 (5.49%) Windows Vista
8 23 (5.26%) Windows Server 2012
9 18 (4.12%) Windows 2000 Server
10 7 (1.60%) Mac OS X
10 7 (1.60%) AIX
11 5 (1.14%) Windows 2000
12 4 (0.92%) UNIX
12 4 (0.92%) Linux
13 3 (0.69%) Apple iOS
13 3 (0.69%) Android
14 2 (0.46%) Mac OS X Server
15 1 (0.23%) Windows Phone
15 1 (0.23%) Mac OS
Processes & Methodologies
1 121 (27.69%) ITIL
2 38 (8.70%) Service Management
3 25 (5.72%) Business Continuity
3 25 (5.72%) Incident Management
4 21 (4.81%) ITSM
5 17 (3.89%) Service Delivery
5 17 (3.89%) Project Management
5 17 (3.89%) Problem Management
6 13 (2.97%) Document Management
7 12 (2.75%) Configuration Management
7 12 (2.75%) Time Management
8 11 (2.52%) Line Management
9 10 (2.29%) CRM
9 10 (2.29%) Migration
10 9 (2.06%) PRINCE2
11 8 (1.83%) System Testing
12 7 (1.60%) ERP
12 7 (1.60%) Software Testing
13 5 (1.14%) Information Assurance
13 5 (1.14%) Security Testing
Programming Languages
1 40 (9.15%) SQL
2 21 (4.81%) C
3 11 (2.52%) VBA
4 7 (1.60%) VB6
4 7 (1.60%) VB
4 7 (1.60%) VB.NET
5 1 (0.23%) T-SQL
5 1 (0.23%) C#
5 1 (0.23%) Java
5 1 (0.23%) JavaScript
5 1 (0.23%) PowerShell
Qualifications
1 48 (10.98%) Microsoft Certification
2 30 (6.86%) MCITP
3 28 (6.41%) CCNA
3 28 (6.41%) Cisco Certification
3 28 (6.41%) MCSE
4 25 (5.72%) Degree
5 24 (5.49%) ITIL Foundation Certificate
6 22 (5.03%) Security Cleared
7 21 (4.81%) SC Cleared
7 21 (4.81%) MCP
8 15 (3.43%) ITIL Certification
9 12 (2.75%) MCSA
10 10 (2.29%) MCTS
11 9 (2.06%) MOS
12 6 (1.37%) CCENT
13 5 (1.14%) HNC
13 5 (1.14%) HND
14 4 (0.92%) A+ Certification
15 2 (0.46%) ACTC
15 2 (0.46%) ACMT
Quality Assurance & Compliance
1 93 (21.28%) SLA
2 11 (2.52%) ISO 9001
3 2 (0.46%) JSP 440
System Software
1 177 (40.50%) Active Directory
2 28 (6.41%) Hyper-V
3 27 (6.18%) VMware Infrastructure
4 10 (2.29%) XenApp
5 8 (1.83%) Terminal Server
6 6 (1.37%) Terminal Services
7 5 (1.14%) vSphere
Systems Management
1 11 (2.52%) SCCM
2 9 (2.06%) Backup Exec
3 8 (1.83%) SCOM
4 3 (0.69%) McAfee ePO
4 3 (0.69%) SCSM
5 2 (0.46%) Tivoli
6 1 (0.23%) Tivoli Storage Manager
6 1 (0.23%) Norton AntiVirus
6 1 (0.23%) MAILsweeper
Vendors
1 221 (50.57%) Microsoft
2 65 (14.87%) Citrix
3 39 (8.92%) VMware
4 21 (4.81%) HP
5 16 (3.66%) Cisco
6 15 (3.43%) Adobe
7 13 (2.97%) Lotus
8 11 (2.52%) Apple
8 11 (2.52%) Symantec
9 9 (2.06%) Hummingbird
9 9 (2.06%) SonicWALL
10 8 (1.83%) Macromedia
10 8 (1.83%) Dell
10 8 (1.83%) Juniper
11 7 (1.60%) OpenText
11 7 (1.60%) Meridio
12 6 (1.37%) BT
12 6 (1.37%) Bloomberg
13 4 (0.92%) Reuters
13 4 (0.92%) Remedy
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 17 hours ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 3 days ago
Surbiton, Surrey
Talent International
Salary: £23000.00 - £25000 per annum + Private Health + Pension
Posted: 3 days ago
Birmingham
Searchability
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Derby
Nigel Frank International Limited - Newcastle
Salary: £20000 - £27000 per annum + pension, holidays
Posted: 3 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 4 days ago
City, London
Networking People
Salary: £30000 - £32000 per annum + Corporate Benefits
Posted: 5 days ago
Cheshire
Mortimer Spinks
Posted: 5 days ago
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 6 days ago
London
Recruitment Genius
Salary: £22000 - £24000 per annum
Posted: 10 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 13 days ago
Surrey
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum
Posted: 13 days ago
Bradford
Quantica Technology - London
Salary: £20000 - £25000 per annum
Posted: 13 days ago
Stockport
Quantica Technology - London
Salary: £15 - £17.5 per annum
Posted: 13 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: £25,000 to £29,000 per annum + 29 days + share ops scheme + pension
Posted: 13 days ago
London
Hays IT - Uk Posting account
Salary: £20000.00 - £23000.00 per annum + Benefits
Posted: 14 days ago
Spalding
Quantica Technology - London
Posted: 17 days ago
Oakham
Shortlist Recruitment
Salary: £18000 - £22000 per annum + Generous Benefits
Posted: 20 days ago
Manchester
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 26 days ago