The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 664 593 619
Rank change year-on-year
-71 +26
Permanent jobs requiring a Help Desk Analyst 217 324 239
As % of all permanent IT jobs located in England 0.21% 0.30% 0.23%
As % of the Job Titles category 0.22% 0.31% 0.25%
Number of salaries quoted 196 306 222
Average salary £22,500 £22,500 £20,500
Average salary % change year-on-year
- +9.75%
90% offered a salary of more than £17,500 £17,000 £16,500
10% offered a salary of more than £30,000 £28,500 £26,280
UK excluding London average salary £21,000 £20,500 £19,000
% change year-on-year
+2.43% +7.89%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 31 July 2015.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 62 £27,000 +5.88% 2
South East -34 54 £22,500 +2.27% 6
North West +5 25 £18,250 -1.35% 1
West Midlands -2 19 £22,500 +18.42% 2
East Midlands -3 19 £19,406 -2.97% 1
East of England -22 18 £21,000 +15.06% 5
Yorkshire +11 15 £17,000 -2.85% 3
South West -36 6 £23,250 -3.12% 2
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 317 (67.30%) Windows
2 224 (47.56%) Microsoft
3 204 (43.31%) Active Directory
4 201 (42.68%) MS Office
5 167 (35.46%) Windows 7
6 150 (31.85%) MS Excel
7 128 (27.18%) ITIL
8 103 (21.87%) SLA
9 91 (19.32%) Windows XP
10 85 (18.05%) Citrix
11 78 (16.56%) Windows 8
12 73 (15.50%) MS Exchange
13 66 (14.01%) Windows Server 2008
14 62 (13.16%) Law
15 53 (11.25%) Windows Server 2003
16 50 (10.62%) Blackberry
17 48 (10.19%) Microsoft Certification
17 48 (10.19%) LAN
17 48 (10.19%) WAN
17 48 (10.19%) Finance
18 47 (9.98%) TCP/IP
19 44 (9.34%) VMware
20 41 (8.70%) Service Management
21 36 (7.64%) Legal
21 36 (7.64%) Analytical Skills
22 35 (7.43%) SQL
23 33 (7.01%) MCSE
23 33 (7.01%) Firewall
24 32 (6.79%) MCITP
24 32 (6.79%) DNS

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (15.50%) MS Exchange
2 31 (6.58%) WorkSite
3 26 (5.52%) SharePoint
4 21 (4.46%) Exchange Server 2010
5 18 (3.82%) Exchange Server 2003
6 16 (3.40%) Exchange Server 2007
7 15 (3.18%) Exchange Server 2000
8 13 (2.76%) IBM Notes
9 9 (1.91%) IIS
9 9 (1.91%) Lync
10 7 (1.49%) Blackberry Enterprise Server
11 1 (0.21%) CMS
11 1 (0.21%) Site Server
11 1 (0.21%) Moodle
11 1 (0.21%) Exchange Server 2013
Applications
1 201 (42.68%) MS Office
2 150 (31.85%) MS Excel
3 10 (2.12%) MS PowerPoint
4 1 (0.21%) Spreadsheet
4 1 (0.21%) MS Visio
4 1 (0.21%) MS Project
Business Applications
1 1 (0.21%) Dynamics CRM
1 1 (0.21%) Remedy ITSM
Cloud Services
1 2 (0.42%) SaaS
2 1 (0.21%) PaaS
2 1 (0.21%) Google Apps
2 1 (0.21%) Office 365
2 1 (0.21%) IaaS
2 1 (0.21%) Mimecast
2 1 (0.21%) Cloud Computing
Communications & Networking
1 48 (10.19%) LAN
1 48 (10.19%) WAN
2 47 (9.98%) TCP/IP
3 33 (7.01%) Firewall
4 32 (6.79%) DNS
5 28 (5.94%) VPN
6 25 (5.31%) Internet
7 16 (3.40%) VoIP
8 15 (3.18%) DHCP
9 13 (2.76%) Wireless
10 12 (2.55%) SSL
11 10 (2.12%) Wi-Fi
12 8 (1.70%) NetScreen
13 5 (1.06%) IP Telephony
14 4 (0.85%) VLAN
14 4 (0.85%) SAN
14 4 (0.85%) PBX
15 3 (0.64%) Intranet
16 2 (0.42%) Network Security
17 1 (0.21%) iSCSI
Database & Business Intelligence
1 23 (4.88%) SQL Server
2 8 (1.70%) SQL Server Reporting Services
3 7 (1.49%) SQL Server Integration Services
3 7 (1.49%) Relational Database
4 3 (0.64%) SQL Server 2012
5 2 (0.42%) MySQL
6 1 (0.21%) MS Access
Development Applications
1 7 (1.49%) Visual Studio
General
1 62 (13.16%) Law
2 48 (10.19%) Finance
3 36 (7.64%) Legal
4 28 (5.94%) Banking
5 23 (4.88%) Telecoms
6 16 (3.40%) Retail
7 14 (2.97%) Welsh Language
8 11 (2.34%) International Banking
9 8 (1.70%) Japanese Language
10 7 (1.49%) Advertising
11 5 (1.06%) Marketing
11 5 (1.06%) French Language
12 4 (0.85%) German Language
13 2 (0.42%) Manufacturing
13 2 (0.42%) Back Office
13 2 (0.42%) Games
14 1 (0.21%) Electronics
14 1 (0.21%) Financial Institution
14 1 (0.21%) Front Office
14 1 (0.21%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (1.70%) .NET
2 3 (0.64%) Web Services
3 2 (0.42%) JSP
4 1 (0.21%) HTML
4 1 (0.21%) ASP.NET
4 1 (0.21%) FIX Protocol
Miscellaneous
1 50 (10.62%) Blackberry
2 36 (7.64%) Analytical Skills
3 23 (4.88%) Management Information System
4 12 (2.55%) iPhone
5 8 (1.70%) iPad
6 7 (1.49%) Video Conferencing
7 5 (1.06%) EPoS
7 5 (1.06%) Thin Client
7 5 (1.06%) Fat Client
8 4 (0.85%) BYOD
8 4 (0.85%) New Media
9 3 (0.64%) Data Centre
9 3 (0.64%) Client/Server
9 3 (0.64%) iSeries
9 3 (0.64%) Statistics
9 3 (0.64%) Mathematics
9 3 (0.64%) Computer Science
10 2 (0.42%) Reference Data
10 2 (0.42%) Mobile Computing
11 1 (0.21%) Enterprise Software
Operating Systems
1 317 (67.30%) Windows
2 167 (35.46%) Windows 7
3 91 (19.32%) Windows XP
4 78 (16.56%) Windows 8
5 66 (14.01%) Windows Server 2008
6 53 (11.25%) Windows Server 2003
7 25 (5.31%) Windows Server 2012
8 24 (5.10%) Windows Vista
9 15 (3.18%) Windows 2000 Server
10 10 (2.12%) Mac OS X
10 10 (2.12%) AIX
11 9 (1.91%) UNIX
12 6 (1.27%) Linux
13 5 (1.06%) Android
14 4 (0.85%) Windows 2000
15 3 (0.64%) Apple iOS
16 2 (0.42%) Mac OS X Server
17 1 (0.21%) zOS
17 1 (0.21%) Windows Phone
17 1 (0.21%) Mac OS
Processes & Methodologies
1 128 (27.18%) ITIL
2 41 (8.70%) Service Management
3 25 (5.31%) Business Continuity
3 25 (5.31%) Incident Management
4 21 (4.46%) ITSM
5 20 (4.25%) Service Delivery
6 17 (3.61%) Problem Management
7 15 (3.18%) Project Management
8 13 (2.76%) Line Management
9 12 (2.55%) Time Management
9 12 (2.55%) Configuration Management
10 10 (2.12%) CRM
10 10 (2.12%) Migration
10 10 (2.12%) Document Management
11 8 (1.70%) System Testing
11 8 (1.70%) PRINCE2
12 6 (1.27%) Software Testing
13 5 (1.06%) Business Analysis
13 5 (1.06%) ERP
14 4 (0.85%) Data Security
Programming Languages
1 35 (7.43%) SQL
2 21 (4.46%) C
3 7 (1.49%) VB
3 7 (1.49%) VB.NET
3 7 (1.49%) VBA
3 7 (1.49%) VB6
4 1 (0.21%) PowerShell
4 1 (0.21%) C#
4 1 (0.21%) Java
4 1 (0.21%) JavaScript
Qualifications
1 48 (10.19%) Microsoft Certification
2 33 (7.01%) MCSE
3 32 (6.79%) MCITP
4 31 (6.58%) CCNA
4 31 (6.58%) Cisco Certification
5 28 (5.94%) Degree
6 25 (5.31%) ITIL Foundation Certificate
7 23 (4.88%) Security Cleared
8 22 (4.67%) SC Cleared
8 22 (4.67%) MCP
9 19 (4.03%) ITIL Certification
10 11 (2.34%) MCTS
11 9 (1.91%) MOS
11 9 (1.91%) MCSA
12 6 (1.27%) HNC
12 6 (1.27%) HND
13 5 (1.06%) A+ Certification
13 5 (1.06%) CCENT
14 3 (0.64%) DV Cleared
15 2 (0.42%) ACTC
Quality Assurance & Compliance
1 103 (21.87%) SLA
2 11 (2.34%) ISO 9001
3 2 (0.42%) JSP 440
System Software
1 204 (43.31%) Active Directory
2 32 (6.79%) Hyper-V
3 29 (6.16%) VMware Infrastructure
4 13 (2.76%) XenApp
5 9 (1.91%) Terminal Server
6 6 (1.27%) Terminal Services
7 5 (1.06%) vSphere
Systems Management
1 13 (2.76%) Backup Exec
2 12 (2.55%) SCCM
3 8 (1.70%) SCOM
4 5 (1.06%) Tivoli
5 3 (0.64%) McAfee ePO
5 3 (0.64%) SCSM
6 1 (0.21%) Tivoli Storage Manager
6 1 (0.21%) Norton AntiVirus
6 1 (0.21%) MAILsweeper
Vendors
1 224 (47.56%) Microsoft
2 85 (18.05%) Citrix
3 44 (9.34%) VMware
4 31 (6.58%) HP
5 17 (3.61%) Cisco
6 15 (3.18%) Adobe
6 15 (3.18%) Symantec
7 13 (2.76%) Lotus
7 13 (2.76%) Apple
7 13 (2.76%) SonicWALL
8 12 (2.55%) Dell
9 9 (1.91%) Bloomberg
9 9 (1.91%) Hummingbird
10 8 (1.70%) OpenText
10 8 (1.70%) Meridio
10 8 (1.70%) Juniper
10 8 (1.70%) Macromedia
11 7 (1.49%) Reuters
11 7 (1.49%) Altiris
12 5 (1.06%) LANDesk
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £24,000 per annum
Posted: 2 days ago
Brighton, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £16000 - £20000 per annum
Posted: 2 days ago
West Yorkshire
People Source Consulting
Salary: £18000 - £20000 per annum + £2k bonus + benefits
Posted: 2 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 3 days ago
Barnsley, South Yorkshire
Bluetownonline
Salary: £26.5k per year
Posted: 3 days ago
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 3 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 4 days ago
Redhill, Surrey
Blue Octopus Recruitment LLP
Salary: £21,000 per annum + Benefits
Posted: 4 days ago
Knutsford, Cheshire
Global Technology Solutions Ltd
Salary: £15000 - £18000 per annum
Posted: 6 days ago
Hatfield, Hertfordshire
TEKsystems
Salary: £20000 - £25000 per annum + Shift Allowance + Benefits
Posted: 6 days ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £25000 - £30000 per annum + good benefits
Posted: 6 days ago
Reading
Hays IT - Uk Posting account
Salary: £19000.00 - £25000.00 per annum + Depending on experience
Posted: 16 days ago
Swadlincote, Derbyshire
Barclay Anderson
Salary: £0 - £25,000 per year
Posted: 16 days ago
London
Bluetownonline Ltd
Salary: £23k per year
Posted: 17 days ago
Wakefield
Hays IT - Uk Posting account
Salary: £16000.00 - £18000.00 per annum
Posted: 18 days ago
Hungerford
Bluetownonline Ltd
Salary: £22k - 25k per year
Posted: 19 days ago
Waterlooville
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 23 days ago