Help Desk Analyst Jobs in England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Help Desk Analyst
Rank 605 606 578
Rank change year-on-year
+1 -28
Permanent jobs requiring a Help Desk Analyst 238 272 272
As % of all permanent IT jobs located in England 0.234% 0.236% 0.235%
As % of the Job Titles category 0.248% 0.249% 0.249%
Number of salaries quoted 215 241 246
Average salary £22,000 £22,500 £22,000
Average salary % change year-on-year
-2.22% +2.27%
90% offered a salary of more than £16,500 £17,500 £17,000
10% offered a salary of more than £29,650 £30,000 £30,000
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category		 96074 109197 109157
As % of all permanent IT jobs located in England 94.44% 94.79% 94.29%
Number of salaries quoted 80838 94319 92814
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £27,000 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Analyst
UK

Help Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst across the England region as a proportion of the total demand within the Job Titles category.

England Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

England Help Desk Analyst Salary Trend

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 22 May 2013.

England Help Desk Analyst Salary Histogram

Help Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
London +3 84 £25,000 -
South East +21 70 £21,250 -7.00%
East of England -2 28 £21,750 +4.81%
North West -2 16 £19,250 -3.75%
West Midlands -4 14 £18,000 -10.00%
East Midlands +6 9 £18,838 +4.65%
South West +4 9 £19,500 +2.63%
Yorkshire -14 6 £21,000 +21.73%
North East +5 2 £16,725 +1.36%
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 283 (62.89%) Windows
2 201 (44.67%) Microsoft
3 200 (44.44%) MS Office
4 166 (36.89%) Active Directory
5 162 (36.00%) MS Excel
6 130 (28.89%) Windows XP
7 118 (26.22%) ITIL
8 99 (22.00%) Windows 7
9 65 (14.44%) Blackberry
10 58 (12.89%) SLA
10 58 (12.89%) Finance
11 57 (12.67%) Citrix
12 53 (11.78%) Windows Server 2003
13 44 (9.778%) Windows Server 2008
14 43 (9.556%) Degree
15 42 (9.333%) MS Exchange
16 39 (8.667%) TCP/IP
17 38 (8.444%) Law
18 37 (8.222%) Microsoft Certification
19 36 (8.000%) Legal
20 33 (7.333%) Cisco
21 32 (7.111%) Blackberry Enterprise Server
22 30 (6.667%) SQL Server
23 28 (6.222%) Internet
23 28 (6.222%) VMware
24 27 (6.000%) SQL
25 26 (5.778%) Service Management
26 25 (5.556%) Document Management
27 22 (4.889%) MCP
27 22 (4.889%) VPN

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (1.333%) HTML
2 4 (0.889%) CSS
3 1 (0.222%) FIX Protocol
3 1 (0.222%) Silverlight
3 1 (0.222%) SOAP
3 1 (0.222%) Web Services
3 1 (0.222%) XML
3 1 (0.222%) COM
Application Platforms
1 42 (9.333%) MS Exchange
2 32 (7.111%) Blackberry Enterprise Server
3 15 (3.333%) Exchange Server 2007
4 12 (2.667%) Exchange Server 2003
4 12 (2.667%) Exchange Server 2010
5 10 (2.222%) WorkSite
6 4 (0.889%) SharePoint
6 4 (0.889%) Lotus Notes
7 3 (0.667%) SharePoint 2010
7 3 (0.667%) IIS
8 2 (0.444%) Lync
9 1 (0.222%) CMS
9 1 (0.222%) GroupWise
9 1 (0.222%) Apache
Applications
1 200 (44.44%) MS Office
2 162 (36.00%) MS Excel
3 16 (3.556%) MS PowerPoint
4 2 (0.444%) MS Visio
5 1 (0.222%) MS Project
Business Applications
1 3 (0.667%) FLEXCUBE
2 2 (0.444%) SAP ERP
2 2 (0.444%) assyst
2 2 (0.444%) Oracle Retail
3 1 (0.222%) SAP FI
3 1 (0.222%) Lawson
Communications & Networking
1 39 (8.667%) TCP/IP
2 28 (6.222%) Internet
3 22 (4.889%) VPN
3 22 (4.889%) DNS
4 18 (4.000%) LAN
5 16 (3.556%) Firewall
6 13 (2.889%) WAN
7 9 (2.000%) IP Telephony
7 9 (2.000%) DHCP
8 8 (1.778%) Ethernet
9 7 (1.556%) VoIP
10 6 (1.333%) HTTP
10 6 (1.333%) ADSL
10 6 (1.333%) Cisco IPT
11 3 (0.667%) VLAN
11 3 (0.667%) Wi-Fi
11 3 (0.667%) Wireless
12 2 (0.444%) Extranet
12 2 (0.444%) Intranet
12 2 (0.444%) Asterisk PBX
Database & Business Intelligence
1 30 (6.667%) SQL Server
2 5 (1.111%) SQL Server 2005
3 3 (0.667%) SQL Server Reporting Services
3 3 (0.667%) SQL Server 2000
4 2 (0.444%) GIS
5 1 (0.222%) SQL Server 2012
5 1 (0.222%) IDOL
5 1 (0.222%) SQL Server Integration Services
5 1 (0.222%) Data Mining
5 1 (0.222%) Oracle 10g
5 1 (0.222%) Oracle 8/8i
Development Applications
1 2 (0.444%) Oracle Forms
1 2 (0.444%) JIRA
1 2 (0.444%) JMeter
General
1 58 (12.89%) Finance
2 38 (8.444%) Law
3 36 (8.000%) Legal
4 15 (3.333%) French Language
5 12 (2.667%) Banking
6 11 (2.444%) Retail
7 10 (2.222%) Telecoms
8 9 (2.000%) German Language
8 9 (2.000%) Spanish Language
9 8 (1.778%) Italian Language
10 6 (1.333%) Russian Language
11 5 (1.111%) Advertising
12 3 (0.667%) Financial Institution
12 3 (0.667%) Electronics
12 3 (0.667%) Manufacturing
12 3 (0.667%) Marketing
12 3 (0.667%) Billing
12 3 (0.667%) Polish Language
13 2 (0.444%) Back Office
13 2 (0.444%) Portuguese Language
Miscellaneous
1 65 (14.44%) Blackberry
2 14 (3.111%) EPoS
3 11 (2.444%) Fat Client
3 11 (2.444%) Thin Client
4 4 (0.889%) Management Information System
4 4 (0.889%) Video Conferencing
4 4 (0.889%) Computer Science
5 3 (0.667%) SaaS
6 2 (0.444%) AS400
6 2 (0.444%) Statistics
6 2 (0.444%) PDA
7 1 (0.222%) Enterprise Software
7 1 (0.222%) Data Protection Act
7 1 (0.222%) Mathematics
7 1 (0.222%) CMDB
7 1 (0.222%) FMCG
7 1 (0.222%) Cloud Computing
7 1 (0.222%) iPad
7 1 (0.222%) Client/Server
Operating Systems
1 283 (62.89%) Windows
2 130 (28.89%) Windows XP
3 99 (22.00%) Windows 7
4 53 (11.78%) Windows Server 2003
5 44 (9.778%) Windows Server 2008
6 21 (4.667%) Linux
7 17 (3.778%) UNIX
8 14 (3.111%) Mac OS X
9 10 (2.222%) Windows Vista
10 7 (1.556%) Windows 2000
11 5 (1.111%) Android
11 5 (1.111%) Windows 2000 Server
11 5 (1.111%) Windows NT
12 4 (0.889%) HPUX
12 4 (0.889%) Windows Mobile
13 3 (0.667%) Apple iOS
13 3 (0.667%) Windows 8
13 3 (0.667%) Windows Server 2012
13 3 (0.667%) IRIX
13 3 (0.667%) Solaris
Processes & Methodologies
1 118 (26.22%) ITIL
2 26 (5.778%) Service Management
3 25 (5.556%) Document Management
4 21 (4.667%) E-Commerce
5 16 (3.556%) Incident Management
6 10 (2.222%) Problem Management
7 9 (2.000%) Service Delivery
8 8 (1.778%) CRM
9 7 (1.556%) ITSM
10 6 (1.333%) ERP
11 5 (1.111%) Asset Management
11 5 (1.111%) Time Management
12 4 (0.889%) Business Intelligence
12 4 (0.889%) Configuration Management
12 4 (0.889%) Change Management
13 3 (0.667%) Network Management
13 3 (0.667%) Root Cause Analysis
13 3 (0.667%) Workflow
13 3 (0.667%) Fault Management
13 3 (0.667%) Computer Security
Programming Languages
1 27 (6.000%) SQL
2 5 (1.111%) PowerShell
3 4 (0.889%) JavaScript
4 2 (0.444%) C
4 2 (0.444%) Java
Qualifications
1 43 (9.556%) Degree
2 37 (8.222%) Microsoft Certification
3 22 (4.889%) MCP
4 17 (3.778%) MCSE
5 10 (2.222%) ITIL Certification
5 10 (2.222%) MCDST
6 8 (1.778%) Cisco Certification
6 8 (1.778%) MCITP
7 5 (1.111%) Security Cleared
7 5 (1.111%) CCNA
7 5 (1.111%) MCSA
8 4 (0.889%) CCA
8 4 (0.889%) Citrix Certification
9 3 (0.667%) A+ Certification
9 3 (0.667%) HNC
10 2 (0.444%) ISEB
10 2 (0.444%) Network+ Certification
11 1 (0.222%) Security+ Certification
11 1 (0.222%) MOS
11 1 (0.222%) SC Cleared
Quality Assurance & Compliance
1 58 (12.89%) SLA
System Software
1 166 (36.89%) Active Directory
2 18 (4.000%) VMware Infrastructure
3 7 (1.556%) Hyper-V
4 6 (1.333%) Terminal Services
4 6 (1.333%) XenApp
5 2 (0.444%) BlackBerry Internet Service
5 2 (0.444%) VMware ESX
5 2 (0.444%) Kamailio
6 1 (0.222%) VMware ESXi
6 1 (0.222%) Microsoft App-V
6 1 (0.222%) Xen
Systems Management
1 10 (2.222%) SCCM
2 4 (0.889%) Systems Management Server (SMS)
2 4 (0.889%) ARCserve
3 3 (0.667%) SCOM
4 2 (0.444%) Oracle Enterprise Manager
4 2 (0.444%) MAILsweeper
5 1 (0.222%) Backup Exec
5 1 (0.222%) WSUS
5 1 (0.222%) Unicenter
5 1 (0.222%) Norton AntiVirus
Vendors
1 201 (44.67%) Microsoft
2 57 (12.67%) Citrix
3 33 (7.333%) Cisco
4 28 (6.222%) VMware
5 17 (3.778%) Apple
5 17 (3.778%) HP
6 10 (2.222%) Avaya
7 9 (2.000%) Open Text
8 8 (1.778%) Bloomberg
9 7 (1.556%) Symantec
9 7 (1.556%) Reuters
9 7 (1.556%) Oracle
10 6 (1.333%) SonicWALL
10 6 (1.333%) Meridio
10 6 (1.333%) Hummingbird
11 5 (1.111%) LANDesk
11 5 (1.111%) CA
11 5 (1.111%) Sophos
12 4 (0.889%) Sun
12 4 (0.889%) Dell
Helpdesk Support Analyst - Nottingham - £21k package
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
IT Service Desk Analyst / IT Helpdesk Analyst, Leeds.
Leeds, West Yorkshire
IT SERVICE DESK ANALYST / IT HELPDESK ANALYST / IT SUPPORT ANALYST / 1ST LINE SUPPORT / 2ND LINE SUPPORT / IT SUPPORT TECHNICIAN / WINDOWS / ACTIVE DIRECTTORY / EXCHANGE / MICROSOFT OFFICE/OUTLOOK / WINDOWS XP/...
Cloud Computing International
Salary: From £16,000 to £18,000 per annum plus benefits
Posted: 16 May 2013
Senior Helpdesk Analyst
West Yorkshire
New role for a Senior Helpdesk Analyst to join a leading Fleet Management company based in West Yorkshire.Skills: Previous Customer contact/care experience (both face-to-face...
Salary: £20000 per annum
Posted: 21 May 2013
Helpdesk Support Analyst - 1st Line
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 21 May 2013
Service Desk Support Engineer, Helpdesk Analyst
Leeds, West Yorkshire
Desirable qualities/experience: - Microsoft Windows XP, Windows 7 - Active Directory - Understanding of servers and networking hardware - Printer configuration & troubleshooting - Microsoft Office (Outlook) Good organisation and excellent communication skills...
Sanderson
Salary: £18000 - £20000 per annum + great benefits
Posted: 3 May 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 15 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
1st Line Support/Helpdesk Analyst / Service Desk Analyst
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
Helpdesk Support Analyst
West London
Mac Support / iOS Support / Apple Helpline Support / 1st Line Support / Support Analyst, 6 month, 314-20ph, London Mac, iOS, Apple, iMac, Macbook, OSX Lion, Snow Leopard, Support, 1st...
Connections Recruitment Ltd.
Salary: £20 per annum
Posted: 20 May 2013
Helpdesk Analyst / Network Engineer / Cisco / 1st Line / SQL
Crawley, West Sussex
My client is looking for an experienced Helpdesk / Service Desk Support Engineer who has experience of supporting complex IT networks . As a 1st Line Network Engineer your role...
Reflex Computer Recruitment
Salary: £18000 per annum + Bens
Posted: 15 May 2013
Senior Helpdesk Analyst
Reading, Berkshire
Must be proficient with Microsoft Word, Excel, Internet Explorer, Windows XP, Windows 7, and various other company supported software - Must have LAN experience and familiarity with switched networks -...
Bracket Global Ltd
Salary: Unspecified
Posted: 24 April 2013
Helpdesk Analyst / Software Asset Coordinator
Bolton, North West
The scope of this role is to provide technical support to 1st and 2nd line level; you will also take responsibility for training some non-technical staff in...
Hays Specialist Recruitment Ltd
Salary: £25000.00 per annum
Posted: 21 May 2013
Helpdesk Analyst / Software Asset Coordinator
Bolton, Lancashire
The scope of this role is to provide technical support to 1st and 2nd line level; you will also take responsibility for training some non-technical staff in...
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 per annum
Posted: 21 May 2013
Helpdesk Support Analyst ( 2nd line )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 16 May 2013
Helpdesk Support Analyst (SQL )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 21 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
1st/2nd Line Helpdesk Analyst
Manchester, Lancashire
My client is looking to bring on board 2 x 1st/2nd Line Helpdesk Analyst's, the role will involve:- Logging, Diagnosing & resolving incidents by email, telephone & incident...
NES Global Talent
Salary: £15000 to £20000 per annum
Posted: 16 May 2013
IT Helpdesk Support Analyst (IT Managed Services) North Surrey
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
IT Helpdesk Analyst (IT Support, Helpdesk Support)
London, South East, United Kingdom
World Fuel Services is a global leader in fuel logistics, specialising in the marketing, sale and distribution of aviation, marine and land fuel products and services... Core duties...
World Fuel Services
Salary: Competitive
Posted: 20 May 2013
IT Help Desk Analyst
London
Technical work experience gained in: MS Office, Windows 7, Active Directory, Desktop Software Support, Simple TCP/IP Troubleshooting, Blackberries/iPhones Desirable. Knowledge of Citrix, VoIP, WSUS, Windows Server...
World Fuel Services
Salary: Unspecified Competative
Posted: 30 April 2013
1st Line Helpdesk Analyst - Multi-lingual
Central London
Our client is a globally renowned, iconic luxury fashion house based in Central London. We are looking to recruit multi-lingual IT Service Desk Analysts to join our...
Allied Worldwide Limited
Salary: £0 - £25,000 per year
Posted: 21 May 2013
IT Support Analyst / Helpdesk Analyst, to £30K
High Wycombe, Buckinghamshire
i) Microsoft Windows XP \ Windows 7, Microsoft Office 2003/2007/2010, MS Server 2003/2008R2 (AD. DHCP, DNS, DFS, WSUS etc…). j) Basic networking knowledge, LAN, WAN, Routers,...
EasyWebRecruitment.com
Salary: £25-£30k Basic
Posted: 15 May 2013
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