The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 596 597 605
Rank change year-on-year
+1 +8
Permanent jobs requiring a Help Desk Analyst 301 246 292
As % of all permanent IT jobs located in England 0.28% 0.25% 0.27%
As % of the Job Titles category 0.30% 0.27% 0.28%
Number of salaries quoted 276 231 273
Average salary £23,000 £20,500 £22,000
Average salary % change year-on-year
+12.19% -6.81%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £31,500 £26,450 £30,000
UK excluding London average salary £21,250 £18,000 £20,000
% change year-on-year
+18.05% -10.00%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100759 92707 104130
As % of all permanent IT jobs located in England 94.40% 94.26% 95.25%
Number of salaries quoted 82433 77843 89539
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 18 September 2014.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -29 99 £26,500 +17.77% 8
South East -5 76 £21,250 +14.86% 8
East of England -12 36 £20,000 +21.21% 5
South West +6 25 £24,000 +23.07% 2
East Midlands +1 23 £20,000 -11.11% 1
North West -8 19 £22,500 +32.35% 3
West Midlands -19 14 £20,500 +17.14% 3
Yorkshire -42 8 £17,500 -2.77% 2
North East - 1 £21,500 - 1
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 439 (70.81%) Windows
2 321 (51.77%) Active Directory
3 319 (51.45%) MS Office
4 243 (39.19%) Microsoft
5 225 (36.29%) MS Excel
6 216 (34.84%) Windows 7
7 184 (29.68%) Windows XP
8 180 (29.03%) ITIL
9 99 (15.97%) Law
10 97 (15.65%) MS Exchange
11 95 (15.32%) Citrix
12 89 (14.35%) Blackberry
13 86 (13.87%) Windows Server 2008
14 85 (13.71%) Windows Server 2003
14 85 (13.71%) SLA
15 82 (13.23%) Legal
16 74 (11.94%) TCP/IP
17 70 (11.29%) Finance
17 70 (11.29%) Degree
18 64 (10.32%) VMware
19 62 (10.00%) Microsoft Certification
20 38 (6.13%) Exchange Server 2010
21 37 (5.97%) SQL
22 35 (5.65%) MCP
22 35 (5.65%) Service Management
22 35 (5.65%) Windows Vista
23 34 (5.48%) Incident Management
23 34 (5.48%) WorkSite
24 33 (5.32%) VMware Infrastructure
25 31 (5.00%) DHCP

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 97 (15.65%) MS Exchange
2 38 (6.13%) Exchange Server 2010
3 34 (5.48%) WorkSite
4 29 (4.68%) Exchange Server 2007
4 29 (4.68%) Blackberry Enterprise Server
5 18 (2.90%) IBM Notes
6 17 (2.74%) SharePoint
6 17 (2.74%) Exchange Server 2003
7 10 (1.61%) Exchange Server 2013
8 7 (1.13%) Exchange Server 2000
9 6 (0.97%) IIS
10 2 (0.32%) CMS
Applications
1 319 (51.45%) MS Office
2 225 (36.29%) MS Excel
3 30 (4.84%) MS PowerPoint
4 2 (0.32%) QuarkXPress
5 1 (0.16%) Revit
5 1 (0.16%) MS Visio
5 1 (0.16%) AutoCAD
5 1 (0.16%) SketchUp
Business Applications
1 3 (0.48%) Dynamics CRM
2 2 (0.32%) assyst
Cloud Services
1 6 (0.97%) Google Apps
2 2 (0.32%) Office 365
3 1 (0.16%) Cloud Computing
Communications & Networking
1 74 (11.94%) TCP/IP
2 31 (5.00%) DHCP
3 27 (4.35%) VoIP
4 24 (3.87%) DNS
5 18 (2.90%) Firewall
6 15 (2.42%) LAN
6 15 (2.42%) VPN
6 15 (2.42%) IP Telephony
7 13 (2.10%) WAN
7 13 (2.10%) Wireless
8 10 (1.61%) Internet
9 9 (1.45%) SAN
10 7 (1.13%) SSL
11 6 (0.97%) Cisco IPT
12 4 (0.65%) ADSL
12 4 (0.65%) Ethernet
13 3 (0.48%) Wi-Fi
14 2 (0.32%) Structured Cabling
14 2 (0.32%) HTTP
14 2 (0.32%) PBX
Database & Business Intelligence
1 27 (4.35%) SQL Server
2 5 (0.81%) Crystal Reports
3 4 (0.65%) SQL Server 2012
3 4 (0.65%) Data Warehouse
3 4 (0.65%) SQL Server 2008
4 2 (0.32%) SQL Server 2005
5 1 (0.16%) MySQL
5 1 (0.16%) MS Access
Development Applications
1 4 (0.65%) Team Foundation Server
General
1 99 (15.97%) Law
2 82 (13.23%) Legal
3 70 (11.29%) Finance
4 28 (4.52%) Retail
5 21 (3.39%) Banking
6 11 (1.77%) Telecoms
7 8 (1.29%) Publishing
8 5 (0.81%) Front Office
9 4 (0.65%) Marketing
9 4 (0.65%) Welsh Language
10 3 (0.48%) Advertising
11 1 (0.16%) Investment Banking
11 1 (0.16%) Mandarin Language
11 1 (0.16%) French Language
11 1 (0.16%) German Language
11 1 (0.16%) Japanese Language
11 1 (0.16%) Spanish Language
11 1 (0.16%) Financial Institution
11 1 (0.16%) Manufacturing
11 1 (0.16%) Back Office
Libraries, Frameworks & Software Standards
1 4 (0.65%) .NET
2 2 (0.32%) HTML
3 1 (0.16%) COM
Miscellaneous
1 89 (14.35%) Blackberry
2 29 (4.68%) Analytical Skills
3 16 (2.58%) Mathematics
4 15 (2.42%) Computer Science
4 15 (2.42%) Video Conferencing
5 14 (2.26%) iPhone
6 13 (2.10%) EPoS
7 7 (1.13%) iPad
7 7 (1.13%) User Experience
8 6 (0.97%) Management Information System
9 5 (0.81%) AS400
10 4 (0.65%) Statistics
11 2 (0.32%) Hedge funds
11 2 (0.32%) Chip and PIN
11 2 (0.32%) Thin Client
11 2 (0.32%) iSeries
11 2 (0.32%) PDA
11 2 (0.32%) Fat Client
11 2 (0.32%) IVR
11 2 (0.32%) Handset
Operating Systems
1 439 (70.81%) Windows
2 216 (34.84%) Windows 7
3 184 (29.68%) Windows XP
4 86 (13.87%) Windows Server 2008
5 85 (13.71%) Windows Server 2003
6 35 (5.65%) Windows Vista
7 31 (5.00%) Windows 8
8 18 (2.90%) Windows 2000 Server
9 14 (2.26%) Windows Server 2012
10 8 (1.29%) Mac OS
11 6 (0.97%) Linux
11 6 (0.97%) Windows 2000
12 5 (0.81%) Android
13 3 (0.48%) Mac OS X
14 2 (0.32%) UNIX
14 2 (0.32%) Windows Mobile
15 1 (0.16%) Apple iOS
Processes & Methodologies
1 180 (29.03%) ITIL
2 35 (5.65%) Service Management
3 34 (5.48%) Incident Management
4 18 (2.90%) Service Delivery
5 17 (2.74%) Document Management
6 16 (2.58%) Disaster Recovery
7 14 (2.26%) CRM
8 12 (1.94%) Mentoring
9 11 (1.77%) Problem Management
10 10 (1.61%) ITSM
10 10 (1.61%) Asset Management
10 10 (1.61%) Software Distribution
11 7 (1.13%) E-Commerce
12 6 (0.97%) Continuous Improvement
12 6 (0.97%) Benchmarking
12 6 (0.97%) Workflow
12 6 (0.97%) ERP
13 5 (0.81%) Change Management
13 5 (0.81%) Software Deployment
13 5 (0.81%) Kalman Filter
Programming Languages
1 37 (5.97%) SQL
2 6 (0.97%) C
3 5 (0.81%) PowerShell
4 2 (0.32%) VBA
5 1 (0.16%) PHP
5 1 (0.16%) VB.NET
5 1 (0.16%) PowerHouse
Qualifications
1 70 (11.29%) Degree
2 62 (10.00%) Microsoft Certification
3 35 (5.65%) MCP
4 26 (4.19%) MCSE
5 24 (3.87%) A+ Certification
6 23 (3.71%) ITIL Foundation Certificate
7 22 (3.55%) MCITP
8 17 (2.74%) Security Cleared
9 15 (2.42%) CCNA
9 15 (2.42%) Cisco Certification
10 12 (1.94%) ITIL Certification
10 12 (1.94%) SC Cleared
11 11 (1.77%) MCSA
12 8 (1.29%) MCDST
13 7 (1.13%) MCTS
14 5 (0.81%) MOS
14 5 (0.81%) Network+ Certification
15 4 (0.65%) DV Cleared
16 3 (0.48%) HND
17 1 (0.16%) Dell Certification
Quality Assurance & Compliance
1 85 (13.71%) SLA
2 3 (0.48%) ISO/IEC 27001
3 1 (0.16%) QA
System Software
1 321 (51.77%) Active Directory
2 33 (5.32%) VMware Infrastructure
3 18 (2.90%) Hyper-V
4 10 (1.61%) XenApp
5 9 (1.45%) vSphere
6 5 (0.81%) VMware ESXi
7 4 (0.65%) Terminal Services
8 1 (0.16%) Xen
Systems Management
1 14 (2.26%) SCCM
2 10 (1.61%) Backup Exec
3 7 (1.13%) Systems Management Server (SMS)
4 3 (0.48%) SCOM
5 1 (0.16%) NetBackup
5 1 (0.16%) MAILsweeper
5 1 (0.16%) Symantec Endpoint Protection
5 1 (0.16%) SCSM
Vendors
1 243 (39.19%) Microsoft
2 95 (15.32%) Citrix
3 64 (10.32%) VMware
4 27 (4.35%) Cisco
5 24 (3.87%) Apple
6 18 (2.90%) Lotus
7 17 (2.74%) HP
8 15 (2.42%) Symantec
9 10 (1.61%) SAP
9 10 (1.61%) Altiris
10 9 (1.45%) SonicWALL
10 9 (1.45%) Dell
11 8 (1.29%) Interwoven
12 7 (1.13%) LANDesk
13 6 (0.97%) Avaya
13 6 (0.97%) Google
14 5 (0.81%) NetIQ
14 5 (0.81%) Remedy
14 5 (0.81%) McAfee
15 4 (0.65%) CQG
Central London / West End
Latcom Ltd
Salary: From £27,000 to £33,000 per annum + Good Benefits
Posted: 54 minutes ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 1 hour ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 3 hours ago
London
Information Technology Services
Salary: £22k - 24k per year
Posted: 8 hours ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 23 hours ago
Wokingham, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: Yesterday
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: Yesterday
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 2 days ago
Ascot, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 2 days ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 2 days ago
Honiton, Devon
Ashdown IT
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: 3 days ago
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: 3 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 3 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 6 days ago
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 6 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 6 days ago