The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 657 612 641
Rank change year-on-year
-45 +29
Permanent jobs requiring a Help Desk Analyst 203 297 227
As % of all permanent IT jobs located in England 0.20% 0.27% 0.23%
As % of the Job Titles category 0.22% 0.29% 0.24%
Number of salaries quoted 187 270 205
Average salary £21,750 £22,250 £22,000
Average salary % change year-on-year
-2.24% +1.13%
90% offered a salary of more than £17,700 £16,500 £16,500
10% offered a salary of more than £31,600 £30,500 £30,000
UK excluding London average salary £20,500 £20,000 £20,750
% change year-on-year
+2.50% -3.61%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93721 103870 94495
As % of all permanent IT jobs located in England 94.64% 94.60% 94.63%
Number of salaries quoted 77961 86096 79484
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 2 June 2015.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 65 £21,750 -1.13% 3
London -4 63 £26,750 +2.39% 6
East of England -16 22 £21,000 +31.25% 2
East Midlands +12 15 £20,000 - 1
South West -27 12 £18,000 -21.73% 1
North West 0 10 £18,750 -8.53% 4
Yorkshire +7 8 £17,750 -11.25% 2
West Midlands -12 8 £19,000 -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 2 June 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 336 (70.00%) Windows
2 216 (45.00%) MS Office
3 215 (44.79%) Active Directory
4 210 (43.75%) Microsoft
5 195 (40.63%) Windows 7
6 161 (33.54%) MS Excel
7 122 (25.42%) ITIL
8 111 (23.13%) Windows XP
9 96 (20.00%) SLA
9 96 (20.00%) Citrix
10 93 (19.38%) Windows 8
11 83 (17.29%) Windows Server 2008
12 72 (15.00%) MS Exchange
13 68 (14.17%) Law
14 60 (12.50%) Windows Server 2003
15 57 (11.88%) Finance
16 53 (11.04%) Blackberry
16 53 (11.04%) TCP/IP
17 48 (10.00%) WAN
18 47 (9.79%) LAN
19 44 (9.17%) VMware
20 42 (8.75%) Microsoft Certification
21 40 (8.33%) Firewall
21 40 (8.33%) Legal
22 36 (7.50%) Degree
22 36 (7.50%) DNS
22 36 (7.50%) HP
22 36 (7.50%) SQL
23 35 (7.29%) Service Management
23 35 (7.29%) WorkSite

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 2 June 2015, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (15.00%) MS Exchange
2 35 (7.29%) WorkSite
3 23 (4.79%) Exchange Server 2003
4 22 (4.58%) Exchange Server 2010
5 21 (4.38%) Exchange Server 2007
6 16 (3.33%) SharePoint
7 14 (2.92%) IBM Notes
8 13 (2.71%) Exchange Server 2000
8 13 (2.71%) Blackberry Enterprise Server
9 7 (1.46%) IIS
10 5 (1.04%) Lync
11 3 (0.63%) Exchange Server 2013
12 1 (0.21%) Moodle
Applications
1 216 (45.00%) MS Office
2 161 (33.54%) MS Excel
3 25 (5.21%) MS PowerPoint
4 2 (0.42%) MS Visio
Business Applications
1 1 (0.21%) Remedy ITSM
1 1 (0.21%) Dynamics CRM
Cloud Services
1 5 (1.04%) Office 365
2 3 (0.63%) IaaS
2 3 (0.63%) SaaS
2 3 (0.63%) PaaS
2 3 (0.63%) Cloud Computing
3 1 (0.21%) Google Apps
3 1 (0.21%) Mimecast
Communications & Networking
1 53 (11.04%) TCP/IP
2 48 (10.00%) WAN
3 47 (9.79%) LAN
4 40 (8.33%) Firewall
5 36 (7.50%) DNS
6 27 (5.63%) VPN
7 25 (5.21%) Internet
8 15 (3.13%) SSL
9 14 (2.92%) DHCP
10 10 (2.08%) SAN
11 9 (1.88%) VoIP
12 7 (1.46%) Wi-Fi
12 7 (1.46%) Wireless
13 4 (0.83%) PBX
13 4 (0.83%) VLAN
14 3 (0.63%) IP Telephony
14 3 (0.63%) Intranet
15 2 (0.42%) Network Security
16 1 (0.21%) ADSL
16 1 (0.21%) WLAN
Database & Business Intelligence
1 20 (4.17%) SQL Server
2 3 (0.63%) SQL Server 2012
3 2 (0.42%) SQL Server Reporting Services
4 1 (0.21%) Relational Database
4 1 (0.21%) SQL Server Integration Services
4 1 (0.21%) MySQL
4 1 (0.21%) MS Access
Development Applications
1 1 (0.21%) Visual Studio
General
1 68 (14.17%) Law
2 57 (11.88%) Finance
3 40 (8.33%) Legal
4 26 (5.42%) Banking
5 22 (4.58%) Telecoms
6 11 (2.29%) International Banking
7 10 (2.08%) Retail
7 10 (2.08%) Electronics
8 7 (1.46%) Welsh Language
9 5 (1.04%) Advertising
10 4 (0.83%) Marketing
11 3 (0.63%) Investment Banking
11 3 (0.63%) Games
11 3 (0.63%) Front Office
12 2 (0.42%) Financial Institution
12 2 (0.42%) Publishing
13 1 (0.21%) French Language
13 1 (0.21%) Multimedia
13 1 (0.21%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.42%) JSP
2 1 (0.21%) ASP.NET
2 1 (0.21%) CSS
2 1 (0.21%) HTML
2 1 (0.21%) .NET
Miscellaneous
1 53 (11.04%) Blackberry
2 32 (6.67%) Analytical Skills
3 13 (2.71%) Management Information System
4 11 (2.29%) iPhone
5 10 (2.08%) 3D Printing
6 7 (1.46%) Video Conferencing
7 6 (1.25%) Statistics
8 5 (1.04%) Data Centre
9 4 (0.83%) Thin Client
9 4 (0.83%) Fat Client
9 4 (0.83%) BYOD
9 4 (0.83%) iPad
9 4 (0.83%) Hedge funds
10 3 (0.63%) New Media
10 3 (0.63%) Mobile Computing
10 3 (0.63%) Mathematics
10 3 (0.63%) Computer Science
10 3 (0.63%) Handset
10 3 (0.63%) Client/Server
11 2 (0.42%) Foreign Exchange (FX)
Operating Systems
1 336 (70.00%) Windows
2 195 (40.63%) Windows 7
3 111 (23.13%) Windows XP
4 93 (19.38%) Windows 8
5 83 (17.29%) Windows Server 2008
6 60 (12.50%) Windows Server 2003
7 34 (7.08%) Windows Server 2012
8 31 (6.46%) Windows Vista
9 13 (2.71%) Windows 2000 Server
10 11 (2.29%) UNIX
11 9 (1.88%) Mac OS X
12 8 (1.67%) Linux
12 8 (1.67%) Android
13 6 (1.25%) Windows Phone
14 4 (0.83%) AIX
14 4 (0.83%) Apple iOS
15 3 (0.63%) Windows 2000
16 1 (0.21%) Mac OS
16 1 (0.21%) zOS
Processes & Methodologies
1 122 (25.42%) ITIL
2 35 (7.29%) Service Management
3 29 (6.04%) Incident Management
4 24 (5.00%) Document Management
5 19 (3.96%) Service Delivery
6 17 (3.54%) Problem Management
7 13 (2.71%) Configuration Management
8 11 (2.29%) ITSM
9 10 (2.08%) CRM
10 8 (1.67%) Line Management
11 7 (1.46%) System Testing
11 7 (1.46%) Business Continuity
12 6 (1.25%) Time Management
13 5 (1.04%) Root Cause Analysis
13 5 (1.04%) Data Centre Operations
13 5 (1.04%) Business Analysis
14 4 (0.83%) E-Commerce
14 4 (0.83%) Migration
15 3 (0.63%) Software Deployment
15 3 (0.63%) Online Marketing
Programming Languages
1 36 (7.50%) SQL
2 11 (2.29%) C
3 4 (0.83%) PowerShell
4 1 (0.21%) VB6
4 1 (0.21%) C#
4 1 (0.21%) VB
4 1 (0.21%) VB.NET
4 1 (0.21%) VBA
Qualifications
1 42 (8.75%) Microsoft Certification
2 36 (7.50%) Degree
3 31 (6.46%) MCSE
4 26 (5.42%) MCP
5 25 (5.21%) MCITP
6 24 (5.00%) Cisco Certification
6 24 (5.00%) CCNA
7 19 (3.96%) ITIL Foundation Certificate
8 14 (2.92%) Security Cleared
9 12 (2.50%) SC Cleared
10 10 (2.08%) ITIL Certification
11 9 (1.88%) MOS
11 9 (1.88%) MCTS
12 7 (1.46%) HND
13 6 (1.25%) A+ Certification
13 6 (1.25%) MCSA
13 6 (1.25%) HNC
14 3 (0.63%) DV Cleared
15 1 (0.21%) Network+ Certification
Quality Assurance & Compliance
1 96 (20.00%) SLA
2 12 (2.50%) ISO 9001
3 2 (0.42%) JSP 440
4 1 (0.21%) QA
System Software
1 215 (44.79%) Active Directory
2 31 (6.46%) VMware Infrastructure
3 28 (5.83%) Hyper-V
4 16 (3.33%) XenApp
5 7 (1.46%) Terminal Server
6 6 (1.25%) Terminal Services
7 4 (0.83%) vSphere
8 1 (0.21%) VMware ESXi
Systems Management
1 13 (2.71%) Backup Exec
2 7 (1.46%) SCCM
3 5 (1.04%) Tivoli
4 3 (0.63%) SCSM
5 2 (0.42%) SCOM
5 2 (0.42%) ITRS Geneos
5 2 (0.42%) McAfee ePO
6 1 (0.21%) Norton AntiVirus
6 1 (0.21%) Tivoli Storage Manager
Vendors
1 210 (43.75%) Microsoft
2 96 (20.00%) Citrix
3 44 (9.17%) VMware
4 36 (7.50%) HP
5 15 (3.13%) Symantec
6 14 (2.92%) Lotus
6 14 (2.92%) Cisco
7 13 (2.71%) Adobe
7 13 (2.71%) Apple
8 12 (2.50%) Dell
8 12 (2.50%) SonicWALL
9 9 (1.88%) Mitel
9 9 (1.88%) Altiris
10 8 (1.67%) Bloomberg
10 8 (1.67%) Meridio
10 8 (1.67%) OpenText
10 8 (1.67%) Hummingbird
11 7 (1.46%) Macromedia
12 6 (1.25%) Remedy
12 6 (1.25%) Reuters
Warrington, Cheshire
Mortimer Spinks
Salary: £16500 - £20000 per annum
Posted: 2 hours ago
London
Harrington Starr
Posted: 17 hours ago
South West London
Quindell Resourcing
Salary: From £25,000 to £30,000 per annum + Great Bens, 30 Days Holiday
Posted: 19 hours ago
Luton, Bedfordshire
Linkpoint Resources
Salary: From £22,000 to £24,000 per annum
Posted: 21 hours ago
City, London
Harrington Starr
Salary: £25000 - £32000 per annum
Posted: 3 days ago
Waterlooville, Hampshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 3 days ago
London
JM
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Manchester, Lancashire
NCC Group
Posted: 4 days ago
Forest Row, East Sussex
Vadis People
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Bordon, Hampshire
Experis Ltd
Salary: £23000.00 - £25000.00 per annum + benefits
Posted: 6 days ago
Bristol, Avon
ComputerWorld Personnel Ltd
Salary: £20000.0000 - £23000.0000 per annum
Posted: 6 days ago
Rotherham
Greywood Associates Limited
Salary: £21000 per annum + Benefits
Posted: 12 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 17 days ago
Sheffield
Capita - ITIN
Salary: £17000 - £18000 per annum + benefits
Posted: 22 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 25 days ago