The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 20 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Nov 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 573 636 587
Rank change year-on-year
+63 -49
Permanent jobs requiring a Help Desk Analyst 329 237 292
As % of all permanent IT jobs located in England 0.31% 0.23% 0.28%
As % of the Job Titles category 0.32% 0.25% 0.29%
Number of salaries quoted 281 219 272
Average salary £22,500 £22,000 £22,000
Average salary % change year-on-year
+2.27% -
90% offered a salary of more than £18,000 £16,500 £17,500
10% offered a salary of more than £29,700 £30,000 £29,900
UK excluding London average salary £21,000 £20,172 £20,000
% change year-on-year
+4.10% +0.86%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101292 96397 99033
As % of all permanent IT jobs located in England 94.56% 94.69% 95.23%
Number of salaries quoted 84530 80263 85347
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 20 November 2014.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 20 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +43 113 £25,000 -3.84% 4
South East -30 59 £22,500 +3.44% 5
South West +7 35 £21,500 +6.58% 2
East of England -23 33 £22,500 +36.36% 6
North West -1 30 £21,500 +4.87% 5
Yorkshire -17 23 £20,000 +15.94% 1
East Midlands +20 21 £19,000 -9.52% 1
West Midlands -3 15 £20,000 +8.10% 4
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 20 November 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 483 (74.88%) Windows
2 315 (48.84%) MS Office
3 308 (47.75%) Active Directory
4 289 (44.81%) Microsoft
5 250 (38.76%) Windows 7
6 245 (37.98%) MS Excel
7 205 (31.78%) ITIL
8 201 (31.16%) Windows XP
9 106 (16.43%) MS Exchange
10 101 (15.66%) SLA
11 99 (15.35%) Citrix
11 99 (15.35%) Blackberry
12 94 (14.57%) Law
13 88 (13.64%) Legal
14 86 (13.33%) TCP/IP
15 84 (13.02%) Windows Server 2003
15 84 (13.02%) Windows Server 2008
16 82 (12.71%) Finance
17 72 (11.16%) Degree
18 69 (10.70%) VMware
19 55 (8.53%) Microsoft Certification
20 50 (7.75%) Exchange Server 2010
21 44 (6.82%) Exchange Server 2007
22 42 (6.51%) Windows Vista
23 40 (6.20%) Windows 8
24 35 (5.43%) MS PowerPoint
24 35 (5.43%) VMware Infrastructure
25 34 (5.27%) Incident Management
26 33 (5.12%) Service Management
26 33 (5.12%) ITIL Foundation Certificate

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 20 November 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 106 (16.43%) MS Exchange
2 50 (7.75%) Exchange Server 2010
3 44 (6.82%) Exchange Server 2007
4 32 (4.96%) Blackberry Enterprise Server
5 27 (4.19%) WorkSite
6 17 (2.64%) Exchange Server 2003
7 11 (1.71%) IBM Notes
8 8 (1.24%) SharePoint
9 6 (0.93%) IIS
10 5 (0.78%) Exchange Server 2013
11 4 (0.62%) Exchange Server 2000
12 1 (0.16%) CMS
12 1 (0.16%) Lync
Applications
1 315 (48.84%) MS Office
2 245 (37.98%) MS Excel
3 35 (5.43%) MS PowerPoint
4 2 (0.31%) Adobe Creative Suite
4 2 (0.31%) QuarkXPress
Business Applications
1 2 (0.31%) assyst
1 2 (0.31%) Dynamics CRM
Cloud Services
1 10 (1.55%) Office 365
2 8 (1.24%) Google Apps
3 1 (0.16%) Cloud Computing
Communications & Networking
1 86 (13.33%) TCP/IP
2 32 (4.96%) DNS
2 32 (4.96%) LAN
3 30 (4.65%) VPN
4 29 (4.50%) WAN
5 28 (4.34%) DHCP
6 24 (3.72%) VoIP
6 24 (3.72%) Firewall
7 13 (2.02%) SSL
8 12 (1.86%) IP Telephony
9 11 (1.71%) Wireless
10 8 (1.24%) Internet
11 6 (0.93%) Wi-Fi
12 5 (0.78%) ADSL
13 4 (0.62%) Ethernet
14 3 (0.47%) PBX
14 3 (0.47%) SAN
15 2 (0.31%) Broadband
15 2 (0.31%) PABX
16 1 (0.16%) VLAN
Database & Business Intelligence
1 26 (4.03%) SQL Server
2 4 (0.62%) Data Warehouse
3 3 (0.47%) SQL Server 2012
4 2 (0.31%) SQL Server 2008
4 2 (0.31%) Crystal Reports
5 1 (0.16%) MS Access
5 1 (0.16%) FileMaker
5 1 (0.16%) MySQL
Development Applications
1 4 (0.62%) Team Foundation Server
General
1 94 (14.57%) Law
2 88 (13.64%) Legal
3 82 (12.71%) Finance
4 25 (3.88%) Banking
4 25 (3.88%) Retail
5 9 (1.40%) Telecoms
6 7 (1.09%) Publishing
7 6 (0.93%) French Language
7 6 (0.93%) German Language
7 6 (0.93%) Spanish Language
8 5 (0.78%) Marketing
8 5 (0.78%) Advertising
9 4 (0.62%) Front Office
9 4 (0.62%) Welsh Language
9 4 (0.62%) Italian Language
10 3 (0.47%) Manufacturing
11 1 (0.16%) Games
11 1 (0.16%) Mandarin Language
11 1 (0.16%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (0.47%) .NET
2 1 (0.16%) COM
2 1 (0.16%) HTML
Miscellaneous
1 99 (15.35%) Blackberry
2 30 (4.65%) Analytical Skills
3 22 (3.41%) Computer Science
4 17 (2.64%) Mathematics
5 16 (2.48%) iPhone
6 12 (1.86%) Video Conferencing
6 12 (1.86%) EPoS
7 10 (1.55%) Management Information System
8 7 (1.09%) User Experience
9 4 (0.62%) AS400
9 4 (0.62%) Statistics
10 3 (0.47%) PDA
10 3 (0.47%) IVR
10 3 (0.47%) Data Structures
11 2 (0.31%) Hedge funds
11 2 (0.31%) iSeries
11 2 (0.31%) FMCG
12 1 (0.16%) Wiki
12 1 (0.16%) Fat Client
12 1 (0.16%) Client/Server
Operating Systems
1 483 (74.88%) Windows
2 250 (38.76%) Windows 7
3 201 (31.16%) Windows XP
4 84 (13.02%) Windows Server 2003
4 84 (13.02%) Windows Server 2008
5 42 (6.51%) Windows Vista
6 40 (6.20%) Windows 8
7 20 (3.10%) Windows Server 2012
8 15 (2.33%) Windows 2000 Server
9 8 (1.24%) Mac OS
10 6 (0.93%) Linux
10 6 (0.93%) Windows 2000
11 4 (0.62%) Mac OS X
11 4 (0.62%) Android
12 2 (0.31%) UNIX
12 2 (0.31%) Windows Mobile
13 1 (0.16%) Mac OS X Server
13 1 (0.16%) Apple iOS
Processes & Methodologies
1 205 (31.78%) ITIL
2 34 (5.27%) Incident Management
3 33 (5.12%) Service Management
4 18 (2.79%) Disaster Recovery
5 17 (2.64%) Document Management
6 16 (2.48%) ITSM
7 14 (2.17%) CRM
8 13 (2.02%) Service Delivery
9 8 (1.24%) ERP
9 8 (1.24%) Problem Management
9 8 (1.24%) Software Distribution
10 7 (1.09%) Business Continuity
10 7 (1.09%) Workflow
11 6 (0.93%) Asset Management
11 6 (0.93%) Change Management
11 6 (0.93%) E-Commerce
11 6 (0.93%) Continuous Improvement
11 6 (0.93%) Network Monitoring
12 5 (0.78%) Kalman Filter
12 5 (0.78%) Project Management
Programming Languages
1 32 (4.96%) SQL
2 19 (2.95%) C
3 1 (0.16%) PHP
3 1 (0.16%) VB.NET
Qualifications
1 72 (11.16%) Degree
2 55 (8.53%) Microsoft Certification
3 33 (5.12%) ITIL Foundation Certificate
4 31 (4.81%) MCP
5 27 (4.19%) Security Cleared
6 26 (4.03%) A+ Certification
7 20 (3.10%) SC Cleared
8 19 (2.95%) ITIL Certification
9 17 (2.64%) MCSE
10 12 (1.86%) MCITP
11 10 (1.55%) MCSA
11 10 (1.55%) Cisco Certification
12 9 (1.40%) CCNA
13 8 (1.24%) HND
14 6 (0.93%) Network+ Certification
15 5 (0.78%) MCDST
16 4 (0.62%) MCTS
16 4 (0.62%) DV Cleared
16 4 (0.62%) MOS
17 2 (0.31%) HNC
Quality Assurance & Compliance
1 101 (15.66%) SLA
2 3 (0.47%) Sarbanes-Oxley
3 1 (0.16%) QA
System Software
1 308 (47.75%) Active Directory
2 35 (5.43%) VMware Infrastructure
3 28 (4.34%) Hyper-V
4 9 (1.40%) vSphere
5 6 (0.93%) VMware ESXi
6 4 (0.62%) XenApp
6 4 (0.62%) MetaFrame
7 2 (0.31%) Terminal Services
Systems Management
1 17 (2.64%) Backup Exec
2 7 (1.09%) SCCM
3 4 (0.62%) SCOM
3 4 (0.62%) Systems Management Server (SMS)
4 1 (0.16%) NetBackup
4 1 (0.16%) Symantec Endpoint Protection
4 1 (0.16%) SCDPM
Vendors
1 289 (44.81%) Microsoft
2 99 (15.35%) Citrix
3 69 (10.70%) VMware
4 32 (4.96%) Cisco
5 27 (4.19%) Apple
6 24 (3.72%) HP
7 22 (3.41%) Dell
8 20 (3.10%) Symantec
9 13 (2.02%) Altiris
9 13 (2.02%) SonicWALL
10 11 (1.71%) Lotus
11 10 (1.55%) ServiceNow
12 9 (1.40%) SAP
13 8 (1.24%) Google
13 8 (1.24%) LANDesk
14 7 (1.09%) Remedy
15 5 (0.78%) McAfee
15 5 (0.78%) Reuters
15 5 (0.78%) Bloomberg
16 4 (0.62%) CheckPoint
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 9 hours ago
Birmingham, West Midlands (County)
Arden Resourcing Limited
Salary: From £18,000 to £22,000 per annum
Posted: 10 hours ago
Peterborough, Cambridgeshire
Mortimer Spinks
Salary: £16000 - £19000 per annum
Posted: 14 hours ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £15,000 to £18,000 per annum + Benefits
Posted: 17 hours ago
Merseyside
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Surrey
ARC IT Recruitment Ltd
Posted: Yesterday
City, London
Forman Computer Staff
Salary: From £22,000 to £28,000 per annum
Posted: 2 days ago
Salford, Lancashire
Oscar Associates (UK) Ltd
Salary: £21000 - £25500 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £17000 - £22000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £29k - 33k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £18k - 22k per year
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £25,000 per annum
Posted: 6 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £18000 - £21000 per annum + bens
Posted: 6 days ago
Reading
360 Resourcing
Salary: £22k - 24k per year
Posted: 7 days ago
South West London
Premier IT Group Ltd
Salary: From £20,000 to £30,000 per annum Competitive - negotiable depending o
Posted: 10 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 10 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 22 days ago
Crawley
Interquest - Korus Group - Brighton
Posted: 27 days ago