Help Desk Analyst Jobs in England

Help Desk Analyst
UK > England

The median Help Desk Analyst salary in England is £26,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 710 851 1019
Rank change year-on-year +141 +168 -287
Permanent jobs requiring a Help Desk Analyst 127 96 99
As % of all permanent jobs advertised in England 0.15% 0.10% 0.076%
As % of the Job Titles category 0.16% 0.11% 0.079%
Number of salaries quoted 114 71 90
10th Percentile £20,500 £21,250 £21,000
25th Percentile £22,000 £23,063 £25,000
Median annual salary (50th Percentile) £26,500 £27,500 £26,000
Median % change year-on-year -3.64% +5.77% +1.96%
75th Percentile £29,500 £33,750 £30,000
90th Percentile £33,250 £37,500 £35,250
UK median annual salary £26,500 £27,500 £26,500
% change year-on-year -3.64% +3.77% +3.92%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,250 85,781 125,417
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,143 54,189 75,436
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,375 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,923 £60,000 £60,000
% change year-on-year -11.80% - +9.09%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Help Desk Analyst in England over the 6 months to 25 April 2024.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 46 £24,000 -12.73% 8
Midlands +21 34 £23,000 -14.81% 3
West Midlands +34 31 £23,000 -28.13% 1
London +126 20 £29,750 -8.46% 3
North of England +50 14 £24,000 -4.00% 1
East of England +26 11 £27,500 +5.77%
North West +18 8 £24,000 +4.35% 1
Yorkshire +88 3 £21,000 -11.58%
North East +2 3 £26,500 -3.64%
East Midlands -17 3 £26,500 +9.28% 2
South West -21 2 £23,500 +2.17% 2
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Analyst in the job title.

1 78 (61.42%) Windows
2 76 (59.84%) Microsoft
3 64 (50.39%) Active Directory
4 59 (46.46%) Customer Service
5 55 (43.31%) Microsoft 365
6 52 (40.94%) Problem-Solving
7 47 (37.01%) Social Skills
8 37 (29.13%) Microsoft Office
8 37 (29.13%) Windows 10
9 32 (25.20%) Finance
10 27 (21.26%) Wi-Fi
11 26 (20.47%) Windows Server
12 25 (19.69%) Retail
12 25 (19.69%) SharePoint
13 24 (18.90%) SLA
14 23 (18.11%) Continuous Improvement
15 22 (17.32%) LAN
15 22 (17.32%) WAN
15 22 (17.32%) Asset Management
16 21 (16.54%) ERP
17 20 (15.75%) DNS
17 20 (15.75%) Firewall
17 20 (15.75%) Azure
18 19 (14.96%) Security Cleared
19 18 (14.17%) DHCP
20 17 (13.39%) Entra ID
21 16 (12.60%) Analytical Skills
22 13 (10.24%) Mentoring
22 13 (10.24%) Windows Server 2012
22 13 (10.24%) Degree

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (19.69%) SharePoint
2 4 (3.15%) Microsoft Exchange
3 1 (0.79%) IIS
Applications
1 37 (29.13%) Microsoft Office
2 7 (5.51%) Microsoft Excel
Business Applications
1 3 (2.36%) assyst
Cloud Services
1 55 (43.31%) Microsoft 365
2 20 (15.75%) Azure
3 17 (13.39%) Entra ID
4 9 (7.09%) OneDrive
5 7 (5.51%) AWS
6 5 (3.94%) WhatsApp
7 2 (1.57%) Mimecast
8 1 (0.79%) Cloud Computing
Communications & Networking
1 27 (21.26%) Wi-Fi
2 22 (17.32%) LAN
2 22 (17.32%) WAN
3 20 (15.75%) DNS
3 20 (15.75%) Firewall
4 18 (14.17%) DHCP
5 12 (9.45%) Wireless
6 11 (8.66%) VLAN
7 9 (7.09%) Internet
8 5 (3.94%) Structured Cabling
8 5 (3.94%) TCP/IP
9 4 (3.15%) VoIP
10 2 (1.57%) Remote Desktop
10 2 (1.57%) VPN
General
1 47 (37.01%) Social Skills
2 32 (25.20%) Finance
3 25 (19.69%) Retail
4 16 (12.60%) Analytical Skills
5 7 (5.51%) Manufacturing
6 4 (3.15%) Documentation Skills
6 4 (3.15%) Organisational Skills
7 3 (2.36%) Billing
7 3 (2.36%) Law
8 2 (1.57%) French Language
9 1 (0.79%) Legal
Miscellaneous
1 12 (9.45%) Self-Motivation
2 3 (2.36%) iPad
2 3 (2.36%) iPhone
3 2 (1.57%) CCTV
4 1 (0.79%) Fat Client
4 1 (0.79%) Thin Client
Operating Systems
1 78 (61.42%) Windows
2 37 (29.13%) Windows 10
3 26 (20.47%) Windows Server
4 13 (10.24%) Windows Server 2012
5 12 (9.45%) Windows 7
6 11 (8.66%) Windows 8
7 10 (7.87%) Mac OS
8 6 (4.72%) Apple iOS
8 6 (4.72%) Windows Server 2019
9 2 (1.57%) Linux
Processes & Methodologies
1 59 (46.46%) Customer Service
2 52 (40.94%) Problem-Solving
3 23 (18.11%) Continuous Improvement
4 22 (17.32%) Asset Management
5 21 (16.54%) ERP
6 13 (10.24%) Mentoring
7 11 (8.66%) Hardware Maintenance
7 11 (8.66%) ITIL
8 10 (7.87%) Critical Thinking
8 10 (7.87%) Data Protection
9 9 (7.09%) Gamification
10 7 (5.51%) Change Management
11 5 (3.94%) Data Loss Prevention
11 5 (3.94%) Mobile Device Management
11 5 (3.94%) Service Delivery
12 4 (3.15%) Incident Management
12 4 (3.15%) Security Monitoring
13 3 (2.36%) Customer Requirements
13 3 (2.36%) Data Entry
13 3 (2.36%) Logistics
Programming Languages
1 1 (0.79%) SQL
Qualifications
1 19 (14.96%) Security Cleared
2 13 (10.24%) Degree
3 6 (4.72%) MCP
3 6 (4.72%) Microsoft Certification
4 5 (3.94%) AWS Certification
4 5 (3.94%) DV Cleared
4 5 (3.94%) NVQ Level 3
5 4 (3.15%) HND
5 4 (3.15%) MCTS
6 2 (1.57%) A+ Certification
6 2 (1.57%) Master's Degree
Quality Assurance & Compliance
1 24 (18.90%) SLA
2 2 (1.57%) GDPR
3 1 (0.79%) Cyber Essentials
3 1 (0.79%) Cyber Essentials PLUS
System Software
1 64 (50.39%) Active Directory
2 5 (3.94%) Virtual Desktop
3 4 (3.15%) Hyper-V
3 4 (3.15%) VMware Infrastructure
4 1 (0.79%) XenApp
4 1 (0.79%) XenDesktop
Systems Management
1 3 (2.36%) Microsoft Intune
Vendors
1 76 (59.84%) Microsoft
2 12 (9.45%) WatchGuard
3 10 (7.87%) VMware
4 6 (4.72%) Citrix
5 5 (3.94%) Adobe
5 5 (3.94%) Apple
5 5 (3.94%) Avaya
6 3 (2.36%) ServiceNow
7 2 (1.57%) Cisco
8 1 (0.79%) Ivanti
8 1 (0.79%) TOWER Software