The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 594 590 616
Rank change year-on-year
-4 +26
Permanent jobs requiring a Help Desk Analyst 305 245 276
As % of all permanent IT jobs located in England 0.28% 0.24% 0.25%
As % of the Job Titles category 0.30% 0.26% 0.26%
Number of salaries quoted 285 229 264
Average salary £22,500 £20,500 £22,250
Average salary % change year-on-year
+9.75% -7.86%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £31,500 £25,600 £30,000
UK excluding London average salary £21,250 £18,750 £20,000
% change year-on-year
+13.33% -6.25%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101022 95344 106346
As % of all permanent IT jobs located in England 94.39% 94.22% 95.27%
Number of salaries quoted 82464 79867 91509
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Salary Trend in England

Help Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the England region over the 3 months to 27 August 2014.

Help Desk Analyst Salary Histogram in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 96 £26,500 +17.77% 12
South East -8 92 £21,250 +14.86% 7
East of England -5 36 £20,000 +21.21% 6
East Midlands +9 22 £21,000 - 2
South West +7 22 £24,000 +23.07% 2
North West -2 17 £18,750 +10.29% 3
West Midlands +3 11 £18,250 +1.38% 1
Yorkshire -45 6 £17,500 -2.77% 2
North East - 2 £23,250 -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 August 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 431 (69.40%) Windows
2 327 (52.66%) Active Directory
3 313 (50.40%) MS Office
4 230 (37.04%) MS Excel
5 227 (36.55%) Microsoft
6 204 (32.85%) Windows 7
7 179 (28.82%) Windows XP
8 173 (27.86%) ITIL
9 102 (16.43%) Law
10 99 (15.94%) Citrix
11 94 (15.14%) MS Exchange
12 88 (14.17%) Windows Server 2008
13 85 (13.69%) Blackberry
14 83 (13.37%) SLA
15 82 (13.20%) Windows Server 2003
16 79 (12.72%) TCP/IP
17 78 (12.56%) Legal
18 68 (10.95%) Finance
19 66 (10.63%) Microsoft Certification
20 61 (9.82%) VMware
20 61 (9.82%) Degree
21 47 (7.57%) SQL
22 37 (5.96%) Exchange Server 2010
23 36 (5.80%) WorkSite
23 36 (5.80%) MCP
24 35 (5.64%) DHCP
25 33 (5.31%) VMware Infrastructure
26 32 (5.15%) Windows Vista
26 32 (5.15%) Incident Management
26 32 (5.15%) MS PowerPoint

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 August 2014, IT jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (15.14%) MS Exchange
2 37 (5.96%) Exchange Server 2010
3 36 (5.80%) WorkSite
4 30 (4.83%) Blackberry Enterprise Server
5 29 (4.67%) Exchange Server 2007
6 21 (3.38%) SharePoint
7 17 (2.74%) IBM Notes
8 16 (2.58%) Exchange Server 2003
9 7 (1.13%) Exchange Server 2013
9 7 (1.13%) IIS
9 7 (1.13%) Exchange Server 2000
10 1 (0.16%) CMS
10 1 (0.16%) Oracle Workflow
Applications
1 313 (50.40%) MS Office
2 230 (37.04%) MS Excel
3 32 (5.15%) MS PowerPoint
4 2 (0.32%) QuarkXPress
5 1 (0.16%) AutoCAD
5 1 (0.16%) MS Visio
5 1 (0.16%) Revit
5 1 (0.16%) SketchUp
Business Applications
1 4 (0.64%) Dynamics CRM
2 2 (0.32%) Remedy ITSM
3 1 (0.16%) Oracle Applications
3 1 (0.16%) SAP Oil and Gas
Cloud Services
1 6 (0.97%) Google Apps
2 2 (0.32%) Office 365
3 1 (0.16%) Cloud Computing
Communications & Networking
1 79 (12.72%) TCP/IP
2 35 (5.64%) DHCP
3 25 (4.03%) VoIP
3 25 (4.03%) DNS
4 16 (2.58%) LAN
4 16 (2.58%) Firewall
5 15 (2.42%) IP Telephony
6 13 (2.09%) Wireless
7 12 (1.93%) WAN
7 12 (1.93%) VPN
8 11 (1.77%) SAN
8 11 (1.77%) Internet
9 8 (1.29%) Cisco IPT
10 5 (0.81%) SSL
10 5 (0.81%) ADSL
11 3 (0.48%) Ethernet
12 2 (0.32%) HTTP
12 2 (0.32%) SNMP
12 2 (0.32%) PBX
12 2 (0.32%) VLAN
Database & Business Intelligence
1 28 (4.51%) SQL Server
2 8 (1.29%) Crystal Reports
3 4 (0.64%) Data Warehouse
3 4 (0.64%) SQL Server 2005
3 4 (0.64%) SQL Server 2008
3 4 (0.64%) SQL Server 2012
4 1 (0.16%) MS Access
Development Applications
1 4 (0.64%) Team Foundation Server
General
1 102 (16.43%) Law
2 78 (12.56%) Legal
3 68 (10.95%) Finance
4 28 (4.51%) Retail
5 22 (3.54%) Banking
6 12 (1.93%) Telecoms
7 9 (1.45%) Publishing
8 5 (0.81%) Front Office
9 4 (0.64%) Welsh Language
10 3 (0.48%) Marketing
11 2 (0.32%) Manufacturing
11 2 (0.32%) Advertising
12 1 (0.16%) Back Office
12 1 (0.16%) Electronics
12 1 (0.16%) Financial Institution
12 1 (0.16%) Mandarin Language
12 1 (0.16%) French Language
12 1 (0.16%) German Language
12 1 (0.16%) Japanese Language
12 1 (0.16%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (0.81%) .NET
2 2 (0.32%) HTML
3 1 (0.16%) COM
3 1 (0.16%) .NET Framework
Miscellaneous
1 85 (13.69%) Blackberry
2 19 (3.06%) Video Conferencing
3 14 (2.25%) Mathematics
3 14 (2.25%) Computer Science
4 12 (1.93%) EPoS
5 9 (1.45%) iPhone
5 9 (1.45%) iPad
6 5 (0.81%) Management Information System
7 4 (0.64%) AS400
7 4 (0.64%) Statistics
8 2 (0.32%) PDA
8 2 (0.32%) Fat Client
8 2 (0.32%) Handset
8 2 (0.32%) IVR
8 2 (0.32%) Chip and PIN
8 2 (0.32%) Thin Client
8 2 (0.32%) iSeries
9 1 (0.16%) Hedge funds
9 1 (0.16%) Client/Server
9 1 (0.16%) NHS
Operating Systems
1 431 (69.40%) Windows
2 204 (32.85%) Windows 7
3 179 (28.82%) Windows XP
4 88 (14.17%) Windows Server 2008
5 82 (13.20%) Windows Server 2003
6 32 (5.15%) Windows Vista
7 23 (3.70%) Windows 8
8 17 (2.74%) Windows 2000 Server
9 11 (1.77%) Windows Server 2012
10 10 (1.61%) Mac OS
11 5 (0.81%) Windows 2000
12 4 (0.64%) Linux
12 4 (0.64%) Android
13 2 (0.32%) Mac OS X
14 1 (0.16%) Windows Mobile
14 1 (0.16%) UNIX
14 1 (0.16%) Mac OS X Server
Processes & Methodologies
1 173 (27.86%) ITIL
2 32 (5.15%) Incident Management
3 30 (4.83%) Service Management
4 19 (3.06%) Document Management
5 17 (2.74%) Service Delivery
6 14 (2.25%) Disaster Recovery
7 13 (2.09%) CRM
8 11 (1.77%) Problem Management
8 11 (1.77%) Asset Management
9 9 (1.45%) Software Distribution
9 9 (1.45%) ITSM
10 8 (1.29%) E-Commerce
11 7 (1.13%) Practice Management
12 6 (0.97%) ERP
12 6 (0.97%) Benchmarking
12 6 (0.97%) Workflow
12 6 (0.97%) Software Deployment
13 5 (0.81%) Change Management
14 4 (0.64%) Project Management
14 4 (0.64%) Data Protection
Programming Languages
1 47 (7.57%) SQL
2 8 (1.29%) PowerShell
3 2 (0.32%) VBA
3 2 (0.32%) C
4 1 (0.16%) C#
4 1 (0.16%) VB
4 1 (0.16%) VB.NET
4 1 (0.16%) PowerHouse
Qualifications
1 66 (10.63%) Microsoft Certification
2 61 (9.82%) Degree
3 36 (5.80%) MCP
4 29 (4.67%) A+ Certification
5 26 (4.19%) MCSE
6 23 (3.70%) MCITP
7 21 (3.38%) ITIL Foundation Certificate
8 15 (2.42%) CCNA
8 15 (2.42%) Cisco Certification
9 14 (2.25%) Security Cleared
10 13 (2.09%) MCDST
11 10 (1.61%) SC Cleared
12 8 (1.29%) MCTS
12 8 (1.29%) MCSA
12 8 (1.29%) ITIL Certification
13 5 (0.81%) MOS
14 4 (0.64%) Network+ Certification
14 4 (0.64%) DV Cleared
15 3 (0.48%) HND
16 1 (0.16%) Dell Certification
Quality Assurance & Compliance
1 83 (13.37%) SLA
2 3 (0.48%) ISO/IEC 27001
3 2 (0.32%) QA
System Software
1 327 (52.66%) Active Directory
2 33 (5.31%) VMware Infrastructure
3 14 (2.25%) Hyper-V
4 13 (2.09%) XenApp
5 12 (1.93%) vSphere
6 8 (1.29%) VMware ESXi
7 6 (0.97%) Terminal Services
8 1 (0.16%) Xen
8 1 (0.16%) XenDesktop
Systems Management
1 17 (2.74%) SCCM
2 7 (1.13%) Systems Management Server (SMS)
2 7 (1.13%) Backup Exec
3 3 (0.48%) SCOM
4 2 (0.32%) WMI
5 1 (0.16%) MAILsweeper
5 1 (0.16%) NetBackup
5 1 (0.16%) Symantec Endpoint Protection
5 1 (0.16%) SCSM
Vendors
1 227 (36.55%) Microsoft
2 99 (15.94%) Citrix
3 61 (9.82%) VMware
4 31 (4.99%) Cisco
5 22 (3.54%) Apple
6 17 (2.74%) Lotus
6 17 (2.74%) HP
7 16 (2.58%) Symantec
8 10 (1.61%) SAP
8 10 (1.61%) Altiris
9 9 (1.45%) Interwoven
10 8 (1.29%) NetIQ
11 7 (1.13%) Remedy
11 7 (1.13%) Dell
11 7 (1.13%) SonicWALL
12 6 (0.97%) Google
12 6 (0.97%) LANDesk
12 6 (0.97%) Avaya
13 5 (0.81%) Oracle
13 5 (0.81%) McAfee
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 4 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 5 hours ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 7 hours ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 7 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
City, London
Opus Recruitment Solutions Ltd
Salary: £20000 to £25000 per annum
Posted: Yesterday
Central London
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £16000 - £17500 per annum
Posted: 5 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 5 days ago
Watford, Hertfordshire
Eutopia Solutions Ltd
Salary: £20000.00 - £28000.00 per annum + package
Posted: 5 days ago
Devon
Ashdown IT
Salary: £18000 - £20000 per annum
Posted: 6 days ago
Cambridge
Reed Technology - UK Posting Account
Salary: £21000 - £22500 per annum + Personal Pension Contribution
Posted: 6 days ago
Lincolnshire
Talent International
Salary: £0.00 - £18000 per annum + Benefits
Posted: 6 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 6 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £20000 - £23000 per annum
Posted: 8 days ago