The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Help Desk Support Engineer
Rank 827 828 854
Rank change year-on-year
+1 +26
Permanent jobs requiring a Help Desk Support Engineer 44 39 34
As % of all permanent IT jobs located in England 0.042% 0.038% 0.031%
As % of the Job Titles category 0.045% 0.040% 0.033%
Number of salaries quoted 41 38 26
Average salary £24,000 £22,500 £23,000
Average salary % change year-on-year
+6.66% -2.17%
90% offered a salary of more than £17,100 £19,000 £18,500
10% offered a salary of more than £30,000 £26,000 £30,000
UK excluding London average salary £24,000 £22,500 £22,500
% change year-on-year
+6.66% -
Help Desk Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98697 96379 103276
As % of all permanent IT jobs located in England 94.69% 94.71% 95.30%
Number of salaries quoted 82885 78978 89637
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in England

Help Desk Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer across the England region.

Help Desk Support Engineer Salary Trend in England

Help Desk Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer across the England region over the 3 months to 22 December 2014.

Help Desk Support Engineer Salary Histogram in England

Help Desk Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the England region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 15 £28,000 - 1
South East -10 12 £21,500 -2.27%
South West - 7 £24,000 -
East of England -29 4 £24,000 +5.49% 4
East Midlands +19 3 £17,500 -2.77%
West Midlands -24 2 £20,250 -7.95%
North West -9 1 - -
Help Desk Support Engineer
UK

Help Desk Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 22 December 2014, IT jobs across the England region that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 77 (89.53%) Windows
2 49 (56.98%) Active Directory
3 48 (55.81%) Microsoft
4 39 (45.35%) Windows Server 2003
5 35 (40.70%) MS Excel
6 34 (39.53%) Windows Server 2008
7 28 (32.56%) MS Office
8 26 (30.23%) VMware
8 26 (30.23%) Firewall
8 26 (30.23%) Windows 7
9 25 (29.07%) Windows Server 2012
10 21 (24.42%) MS Exchange
11 19 (22.09%) Windows XP
12 17 (19.77%) TCP/IP
12 17 (19.77%) SLA
12 17 (19.77%) Degree
13 15 (17.44%) Windows Vista
13 15 (17.44%) SQL Server
14 14 (16.28%) VPN
14 14 (16.28%) VMware Infrastructure
15 13 (15.12%) MS PowerPoint
15 13 (15.12%) ITIL
15 13 (15.12%) Change Control
16 12 (13.95%) DNS
16 12 (13.95%) Cisco
16 12 (13.95%) Service Management
16 12 (13.95%) Risk Management
17 11 (12.79%) Microsoft Certification
18 10 (11.63%) WAN
18 10 (11.63%) Windows 8

Help Desk Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 22 December 2014, IT jobs across the England region that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (24.42%) MS Exchange
2 5 (5.81%) Exchange Server 2007
3 3 (3.49%) Lync
3 3 (3.49%) Exchange Server 2003
3 3 (3.49%) Exchange Server 2013
4 2 (2.33%) Exchange Server 2010
5 1 (1.16%) Blackberry Enterprise Server
5 1 (1.16%) IIS
5 1 (1.16%) SharePoint
Applications
1 35 (40.70%) MS Excel
2 28 (32.56%) MS Office
3 13 (15.12%) MS PowerPoint
4 1 (1.16%) MS Project
4 1 (1.16%) MS Visio
4 1 (1.16%) Acrobat
Business Applications
1 1 (1.16%) Dynamics CRM
Cloud Services
1 2 (2.33%) Office 365
2 1 (1.16%) Google Apps
Communications & Networking
1 26 (30.23%) Firewall
2 17 (19.77%) TCP/IP
3 14 (16.28%) VPN
4 12 (13.95%) DNS
5 10 (11.63%) WAN
6 9 (10.47%) LAN
7 6 (6.98%) DHCP
8 4 (4.65%) Wi-Fi
9 3 (3.49%) Wireless
9 3 (3.49%) VoIP
10 2 (2.33%) NAS
10 2 (2.33%) ADSL
10 2 (2.33%) ISDN
10 2 (2.33%) SAN
11 1 (1.16%) PBX
Database & Business Intelligence
1 15 (17.44%) SQL Server
2 2 (2.33%) SQL Server 2000
3 1 (1.16%) FileMaker
General
1 4 (4.65%) Telecoms
2 1 (1.16%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.16%) HTML
Miscellaneous
1 8 (9.30%) Client/Server
1 8 (9.30%) Mathematics
2 5 (5.81%) Blackberry
3 3 (3.49%) Analytical Skills
4 1 (1.16%) Kindle
4 1 (1.16%) Management Information System
4 1 (1.16%) SecurID
Operating Systems
1 77 (89.53%) Windows
2 39 (45.35%) Windows Server 2003
3 34 (39.53%) Windows Server 2008
4 26 (30.23%) Windows 7
5 25 (29.07%) Windows Server 2012
6 19 (22.09%) Windows XP
7 15 (17.44%) Windows Vista
8 10 (11.63%) Windows 8
9 5 (5.81%) Windows 2000
10 4 (4.65%) UNIX
10 4 (4.65%) Linux
11 1 (1.16%) SUSE
11 1 (1.16%) Debian
11 1 (1.16%) Ubuntu
11 1 (1.16%) Mac OS X Server
11 1 (1.16%) Mac OS X
11 1 (1.16%) Windows 2000 Server
11 1 (1.16%) CentOS
11 1 (1.16%) Red Hat Enterprise Linux
11 1 (1.16%) Apple iOS
Processes & Methodologies
1 13 (15.12%) ITIL
1 13 (15.12%) Change Control
2 12 (13.95%) Service Management
2 12 (13.95%) Risk Management
3 8 (9.30%) Disaster Recovery
4 4 (4.65%) Time Management
5 3 (3.49%) Service Delivery
5 3 (3.49%) SIEM
5 3 (3.49%) CRM
5 3 (3.49%) Kalman Filter
6 2 (2.33%) Mentoring
6 2 (2.33%) Mobile Device Management
7 1 (1.16%) Information Assurance
7 1 (1.16%) ERP
7 1 (1.16%) B2B
7 1 (1.16%) Migration
7 1 (1.16%) Information Security
7 1 (1.16%) Incident Management
7 1 (1.16%) Software Licensing
Programming Languages
1 4 (4.65%) Java
1 4 (4.65%) JavaScript
2 1 (1.16%) SQL
2 1 (1.16%) PowerShell
Qualifications
1 17 (19.77%) Degree
2 11 (12.79%) Microsoft Certification
3 8 (9.30%) MCP
4 7 (8.14%) MCSE
5 6 (6.98%) HND
6 4 (4.65%) MCSA
6 4 (4.65%) ITIL Certification
7 3 (3.49%) CCSA
7 3 (3.49%) CISSP
7 3 (3.49%) MCITP
8 2 (2.33%) SC Cleared
8 2 (2.33%) Security Cleared
8 2 (2.33%) ITIL Foundation Certificate
8 2 (2.33%) Cisco Certification
8 2 (2.33%) VMware Certified Professional (VCP)
9 1 (1.16%) MCDST
9 1 (1.16%) CCNA
9 1 (1.16%) CCENT
Quality Assurance & Compliance
1 17 (19.77%) SLA
2 3 (3.49%) Sarbanes-Oxley
2 3 (3.49%) ISO/IEC 27001
3 1 (1.16%) ISO 9001
System Software
1 49 (56.98%) Active Directory
2 14 (16.28%) VMware Infrastructure
3 7 (8.14%) Hyper-V
4 2 (2.33%) XenApp
5 1 (1.16%) XenDesktop
5 1 (1.16%) vSphere
5 1 (1.16%) Terminal Server
Systems Management
1 1 (1.16%) McAfee ePO
Vendors
1 48 (55.81%) Microsoft
2 26 (30.23%) VMware
3 12 (13.95%) Cisco
4 9 (10.47%) Apple
5 6 (6.98%) Citrix
6 4 (4.65%) Oracle
6 4 (4.65%) SAP
7 2 (2.33%) HP
8 1 (1.16%) Red Hat
8 1 (1.16%) Adobe
8 1 (1.16%) CheckPoint
8 1 (1.16%) Remedy
8 1 (1.16%) McAfee
8 1 (1.16%) Clearswift
8 1 (1.16%) Mitel
8 1 (1.16%) Google
8 1 (1.16%) LANDesk
8 1 (1.16%) WatchGuard
8 1 (1.16%) Bomgar
8 1 (1.16%) MobileIron
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