The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Support Engineer
Rank 839 836 789
Rank change year-on-year
-3 -47
Permanent jobs requiring a Help Desk Support Engineer 39 61 67
As % of all permanent IT jobs located in England 0.038% 0.056% 0.066%
As % of the Job Titles category 0.040% 0.059% 0.070%
Number of salaries quoted 33 61 63
Average salary £22,500 £23,500 £22,500
Average salary % change year-on-year
-4.25% +4.44%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £27,500 £29,600 £25,000
UK excluding London average salary £22,500 £23,000 £22,500
% change year-on-year
-2.17% +2.22%
Help Desk Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in England

Help Desk Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer across the England region.

Help Desk Support Engineer Salary Trend in England

Help Desk Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer across the England region over the 3 months to 31 July 2015.

Help Desk Support Engineer Salary Histogram in England

Help Desk Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 11 £23,000 -23.33%
North West +4 10 £18,500 -32.11%
South East -1 10 £25,500 +21.42%
East of England +11 7 £22,500 +4.65%
Yorkshire 0 1 - -
Help Desk Support Engineer
UK

Help Desk Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 56 (83.58%) Windows
2 53 (79.10%) Active Directory
3 42 (62.69%) Microsoft
4 29 (43.28%) MS Excel
5 28 (41.79%) MS Office
6 26 (38.81%) Windows 7
7 24 (35.82%) Windows XP
8 16 (23.88%) TCP/IP
8 16 (23.88%) Microsoft Certification
9 15 (22.39%) MCSA
10 14 (20.90%) MCP
11 13 (19.40%) MS Exchange
11 13 (19.40%) DNS
11 13 (19.40%) Windows Server 2003
11 13 (19.40%) Windows Server 2008
11 13 (19.40%) Windows 8
11 13 (19.40%) Windows Server 2012
12 12 (17.91%) Citrix
12 12 (17.91%) ITIL
13 11 (16.42%) DHCP
13 11 (16.42%) Hyper-V
14 10 (14.93%) MCITP
14 10 (14.93%) SLA
14 10 (14.93%) WAN
15 9 (13.43%) VMware
15 9 (13.43%) Exchange Server 2010
16 8 (11.94%) Exchange Server 2007
16 8 (11.94%) VPN
17 7 (10.45%) Cisco
17 7 (10.45%) LAN

Help Desk Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (19.40%) MS Exchange
2 9 (13.43%) Exchange Server 2010
3 8 (11.94%) Exchange Server 2007
4 1 (1.49%) SharePoint
4 1 (1.49%) Blackberry Enterprise Server
4 1 (1.49%) Exchange Server 2013
Applications
1 29 (43.28%) MS Excel
2 28 (41.79%) MS Office
Cloud Services
1 4 (5.97%) Office 365
2 2 (2.99%) SaaS
3 1 (1.49%) Microsoft Azure
Communications & Networking
1 16 (23.88%) TCP/IP
2 13 (19.40%) DNS
3 11 (16.42%) DHCP
4 10 (14.93%) WAN
5 8 (11.94%) VPN
6 7 (10.45%) LAN
6 7 (10.45%) VoIP
6 7 (10.45%) Wireless
7 5 (7.46%) Firewall
8 3 (4.48%) Internet
8 3 (4.48%) IP Telephony
9 2 (2.99%) VLAN
9 2 (2.99%) SAN
9 2 (2.99%) PABX
10 1 (1.49%) Ethernet
10 1 (1.49%) Network Security
10 1 (1.49%) Wi-Fi
General
1 3 (4.48%) Telecoms
2 2 (2.99%) Finance
2 2 (2.99%) Marketing
3 1 (1.49%) Manufacturing
3 1 (1.49%) Banking
Miscellaneous
1 5 (7.46%) iPhone
2 4 (5.97%) Blackberry
2 4 (5.97%) iPad
2 4 (5.97%) Analytical Skills
3 2 (2.99%) Data Centre
3 2 (2.99%) New Media
3 2 (2.99%) Enterprise Software
3 2 (2.99%) PDA
3 2 (2.99%) Video Conferencing
4 1 (1.49%) Thin Client
4 1 (1.49%) Social Media
4 1 (1.49%) Fat Client
4 1 (1.49%) Management Information System
4 1 (1.49%) Digital Media
Operating Systems
1 56 (83.58%) Windows
2 26 (38.81%) Windows 7
3 24 (35.82%) Windows XP
4 13 (19.40%) Windows Server 2003
4 13 (19.40%) Windows Server 2008
4 13 (19.40%) Windows 8
4 13 (19.40%) Windows Server 2012
5 7 (10.45%) Windows Vista
6 4 (5.97%) Android
6 4 (5.97%) Mac OS X
6 4 (5.97%) Apple iOS
7 3 (4.48%) Linux
8 2 (2.99%) Red Hat Enterprise Linux
9 1 (1.49%) UNIX
Processes & Methodologies
1 12 (17.91%) ITIL
2 5 (7.46%) Software Testing
2 5 (7.46%) Incident Management
2 5 (7.46%) Security Testing
2 5 (7.46%) Information Assurance
3 4 (5.97%) CRM
4 2 (2.99%) Mentoring
4 2 (2.99%) Product Management
4 2 (2.99%) Online Marketing
5 1 (1.49%) Mobile Device Management
5 1 (1.49%) Kalman Filter
5 1 (1.49%) Line Management
5 1 (1.49%) E-Commerce
5 1 (1.49%) Service Management
Qualifications
1 16 (23.88%) Microsoft Certification
2 15 (22.39%) MCSA
3 14 (20.90%) MCP
4 10 (14.93%) MCITP
5 5 (7.46%) ITIL Certification
5 5 (7.46%) MCTS
6 4 (5.97%) CCNA
6 4 (5.97%) Cisco Certification
6 4 (5.97%) Degree
7 3 (4.48%) MCSE
8 2 (2.99%) A+ Certification
Quality Assurance & Compliance
1 10 (14.93%) SLA
System Software
1 53 (79.10%) Active Directory
2 11 (16.42%) Hyper-V
3 4 (5.97%) VMware Infrastructure
4 1 (1.49%) Firmware
Systems Management
1 6 (8.96%) SCCM
2 1 (1.49%) AirWatch
2 1 (1.49%) DameWare
Vendors
1 42 (62.69%) Microsoft
2 12 (17.91%) Citrix
3 9 (13.43%) VMware
4 7 (10.45%) Cisco
5 5 (7.46%) Apple
6 4 (5.97%) ServiceNow
7 3 (4.48%) HP
8 2 (2.99%) Red Hat
8 2 (2.99%) Symantec
8 2 (2.99%) Polycom
9 1 (1.49%) ProCurve
9 1 (1.49%) MobileIron
9 1 (1.49%) McAfee
9 1 (1.49%) SonicWALL
9 1 (1.49%) Sage
9 1 (1.49%) Reuters
9 1 (1.49%) Bloomberg
9 1 (1.49%) Avaya
9 1 (1.49%) Dell
9 1 (1.49%) Fidessa