Help Desk Support Engineer Jobs in England

Help Desk Support Engineer
UK > England

The median Help Desk Support Engineer salary in England is £31,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 789 934 1124
Rank change year-on-year +145 +190 -291
Permanent jobs requiring a Help Desk Support Engineer 25 12 6
As % of all permanent jobs advertised in England 0.030% 0.013% 0.005%
As % of the Job Titles category 0.031% 0.014% 0.005%
Number of salaries quoted 25 11 6
10th Percentile - £23,500 £19,250
25th Percentile £21,250 £25,500 £20,875
Median annual salary (50th Percentile) £31,500 £28,000 £28,750
Median % change year-on-year +12.50% -2.61% +4.55%
75th Percentile £37,500 £34,500 £35,063
90th Percentile £51,250 £52,500 £35,500
UK median annual salary £31,500 £28,000 £28,750
% change year-on-year +12.50% -2.61% +4.55%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,522 86,974 124,954
% of permanent jobs with a recognized job title 94.48% 91.61% 96.05%
Number of salaries quoted 59,823 54,838 76,240
10th Percentile £28,500 £32,750 £32,386
25th Percentile £38,087 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Help Desk Support Engineer
Job Vacancy Trend in England

Job postings that featured Help Desk Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support Engineer in England.

Salary trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Histogram in England

Salary distribution for jobs citing Help Desk Support Engineer in England over the 6 months to 19 April 2024.

Salary histogram for Help Desk Support Engineer in England

Help Desk Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +23 21 £22,500 -25.00% 2
North of England +57 2 £146,250 -
West Midlands +34 2 £35,000 +25.00%
Midlands +14 2 £35,000 +32.08%
North West +15 1 £250,000 -
North East - 1 £42,500 -
Help Desk Support Engineer
UK

Help Desk Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, Help Desk Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support Engineer in the job title.

1 19 (76.00%) Windows
2 18 (72.00%) Windows 10
3 17 (68.00%) Microsoft 365
4 15 (60.00%) Customer Service
5 13 (52.00%) Social Skills
6 11 (44.00%) ADSL
6 11 (44.00%) Broadband
6 11 (44.00%) LAN
6 11 (44.00%) WAN
6 11 (44.00%) Cisco
6 11 (44.00%) Cisco Certification
6 11 (44.00%) Microsoft Certification
6 11 (44.00%) Network+ Certification
6 11 (44.00%) Wireless
6 11 (44.00%) Telecoms
6 11 (44.00%) CCNA
6 11 (44.00%) MCITP
6 11 (44.00%) VLAN
7 8 (32.00%) Active Directory
8 7 (28.00%) Microsoft
8 7 (28.00%) SharePoint
8 7 (28.00%) Microsoft Exchange
8 7 (28.00%) Microsoft Office
8 7 (28.00%) Android
8 7 (28.00%) Azure
8 7 (28.00%) AWS
8 7 (28.00%) Apple iOS
8 7 (28.00%) Entra ID
8 7 (28.00%) Infrastructure Engineering
9 3 (12.00%) Problem-Solving

Help Desk Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (28.00%) Microsoft Exchange
1 7 (28.00%) SharePoint
Applications
1 7 (28.00%) Microsoft Office
Cloud Services
1 17 (68.00%) Microsoft 365
2 7 (28.00%) AWS
2 7 (28.00%) Azure
2 7 (28.00%) Entra ID
3 2 (8.00%) Dynamics 365
Communications & Networking
1 11 (44.00%) ADSL
1 11 (44.00%) Broadband
1 11 (44.00%) LAN
1 11 (44.00%) VLAN
1 11 (44.00%) WAN
1 11 (44.00%) Wireless
2 1 (4.00%) Firewall
2 1 (4.00%) Remote Desktop
2 1 (4.00%) TCP/IP
2 1 (4.00%) VPN
General
1 13 (52.00%) Social Skills
2 11 (44.00%) Telecoms
3 3 (12.00%) Analytical Skills
4 2 (8.00%) Aerospace
5 1 (4.00%) Law
Operating Systems
1 19 (76.00%) Windows
2 18 (72.00%) Windows 10
3 7 (28.00%) Android
3 7 (28.00%) Apple iOS
4 3 (12.00%) Linux
5 1 (4.00%) Windows 7
5 1 (4.00%) Windows Server
Processes & Methodologies
1 15 (60.00%) Customer Service
2 7 (28.00%) Infrastructure Engineering
3 3 (12.00%) Problem-Solving
4 1 (4.00%) Break/Fix
4 1 (4.00%) Cyber Threat Intelligence
4 1 (4.00%) Cybersecurity
4 1 (4.00%) Service Delivery
4 1 (4.00%) Threat Intelligence
Qualifications
1 11 (44.00%) CCNA
1 11 (44.00%) Cisco Certification
1 11 (44.00%) MCITP
1 11 (44.00%) Microsoft Certification
1 11 (44.00%) Network+ Certification
2 2 (8.00%) HNC
3 1 (4.00%) DV Cleared
3 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 8 (32.00%) Active Directory
2 3 (12.00%) GPFS
3 1 (4.00%) Hyper-V
3 1 (4.00%) VMware Infrastructure
Vendors
1 11 (44.00%) Cisco
2 7 (28.00%) Microsoft
3 2 (8.00%) Siemens
4 1 (4.00%) Apple
4 1 (4.00%) CheckPoint
4 1 (4.00%) VMware