IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 73 153 258
Rank change year-on-year +80 +105 -22
Permanent jobs requiring an IT Support 2,834 2,244 2,031
As % of all permanent jobs advertised in England 3.34% 2.40% 1.56%
As % of the Job Titles category 3.53% 2.62% 1.62%
Number of salaries quoted 2,450 1,309 1,814
10th Percentile £22,000 £22,500 £20,538
25th Percentile £25,000 £26,000 £23,728
Median annual salary (50th Percentile) £29,000 £31,000 £29,000
Median % change year-on-year -6.45% +6.90% +2.36%
75th Percentile £35,000 £37,500 £35,188
90th Percentile £43,750 £47,100 £47,500
UK median annual salary £29,000 £30,500 £29,000
% change year-on-year -4.92% +5.17% +3.57%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,250 85,781 125,417
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,143 54,189 75,436
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,375 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,923 £60,000 £60,000
% change year-on-year -11.80% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 25 April 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +79 692 £30,000 +1.69% 107
North of England +45 549 £28,000 +1.82% 104
Midlands +87 468 £26,500 -3.64% 92
London +63 459 £35,000 - 87
East of England +51 363 £27,500 -8.33% 48
South West -17 302 £28,000 -6.67% 64
West Midlands +73 254 £27,500 +1.85% 47
North West +7 248 £28,000 +9.80% 52
Yorkshire +94 242 £28,000 +1.82% 42
East Midlands +56 203 £26,000 -5.45% 45
North East +26 59 £32,500 -3.34% 11
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,513 (53.39%) Windows
2 1,481 (52.26%) Microsoft 365
3 1,430 (50.46%) Microsoft
4 1,182 (41.71%) Active Directory
5 1,023 (36.10%) Social Skills
6 767 (27.06%) Customer Service
7 680 (23.99%) Azure
8 600 (21.17%) Windows 10
9 590 (20.82%) Windows Server
10 569 (20.08%) Problem-Solving
11 545 (19.23%) Microsoft Exchange
12 477 (16.83%) Microsoft Office
13 415 (14.64%) ITIL
14 409 (14.43%) Firewall
15 335 (11.82%) Degree
16 315 (11.12%) VMware
17 275 (9.70%) Wireless
17 275 (9.70%) SharePoint
18 270 (9.53%) Entra ID
19 261 (9.21%) Driving Licence
20 256 (9.03%) Cisco
21 253 (8.93%) DNS
22 246 (8.68%) WAN
23 245 (8.65%) Citrix
24 230 (8.12%) Android
24 230 (8.12%) Hyper-V
24 230 (8.12%) Microsoft Intune
25 222 (7.83%) VMware Infrastructure
26 212 (7.48%) DHCP
27 210 (7.41%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 545 (19.23%) Microsoft Exchange
2 275 (9.70%) SharePoint
3 28 (0.99%) Exchange Server 2013
4 17 (0.60%) Exchange Server 2010
5 16 (0.56%) IIS
5 16 (0.56%) Skype for Business
6 15 (0.53%) Exchange Server 2007
7 13 (0.46%) Confluence
8 6 (0.21%) Exchange Server 2000
9 3 (0.11%) CMS
9 3 (0.11%) SAS
9 3 (0.11%) WordPress
10 2 (0.071%) Apache
10 2 (0.071%) Blackberry Enterprise Server
10 2 (0.071%) Exchange Server 2003
10 2 (0.071%) Resin
11 1 (0.035%) Site Server
11 1 (0.035%) Tomcat
Applications
1 477 (16.83%) Microsoft Office
2 72 (2.54%) Microsoft Excel
3 12 (0.42%) Microsoft PowerPoint
4 10 (0.35%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.11%) Final Cut Pro
6 3 (0.11%) Pro Tools
6 3 (0.11%) SPSS
7 2 (0.071%) Adobe Creative Suite
8 1 (0.035%) AutoCAD
8 1 (0.035%) PrintSoft PReS
8 1 (0.035%) S-PLUS
Business Applications
1 8 (0.28%) Dynamics CRM
2 7 (0.25%) Carpe Diem
3 6 (0.21%) Sage X3
4 5 (0.18%) Dynamics GP
5 2 (0.071%) Dynamics NAV
5 2 (0.071%) Epicor Tropos
5 2 (0.071%) Misys Midas
5 2 (0.071%) Oracle Receivables
5 2 (0.071%) Remedy ITSM
6 1 (0.035%) Elite 3E
6 1 (0.035%) Sage 300 ERP
6 1 (0.035%) SAP ERP
6 1 (0.035%) Visualfiles
Cloud Services
1 1,481 (52.26%) Microsoft 365
2 680 (23.99%) Azure
3 270 (9.53%) Entra ID
4 91 (3.21%) AWS
5 65 (2.29%) OneDrive
6 57 (2.01%) Google Workspace
7 32 (1.13%) Mimecast
8 28 (0.99%) WhatsApp
9 26 (0.92%) Power Platform
10 15 (0.53%) Dynamics 365
11 10 (0.35%) Power Automate
12 8 (0.28%) Cloud Computing
12 8 (0.28%) PowerApps
12 8 (0.28%) SaaS
13 7 (0.25%) IaaS
13 7 (0.25%) Serverless
14 6 (0.21%) Amazon EC2
15 5 (0.18%) DigitalOcean
15 5 (0.18%) Dropbox
15 5 (0.18%) PaaS
Communications & Networking
1 409 (14.43%) Firewall
2 275 (9.70%) Wireless
3 253 (8.93%) DNS
4 246 (8.68%) WAN
5 212 (7.48%) DHCP
6 179 (6.32%) VPN
7 161 (5.68%) Wi-Fi
8 147 (5.19%) TCP/IP
9 145 (5.12%) LAN
10 124 (4.38%) SD-WAN
11 122 (4.30%) Cisco IOS
12 117 (4.13%) VoIP
13 115 (4.06%) WebEx
14 95 (3.35%) VLAN
15 71 (2.51%) Internet
15 71 (2.51%) SAN
16 43 (1.52%) Remote Desktop
17 42 (1.48%) Network Security
18 31 (1.09%) Broadband
19 20 (0.71%) NAS
Database & Business Intelligence
1 122 (4.30%) SQL Server
2 38 (1.34%) Amazon RDS
3 19 (0.67%) Power BI
4 18 (0.64%) MySQL
5 8 (0.28%) MariaDB
6 7 (0.25%) SQL Server Integration Services
6 7 (0.25%) SQL Server Reporting Services
7 6 (0.21%) PostgreSQL
8 5 (0.18%) DB2
8 5 (0.18%) Oracle Database
9 4 (0.14%) BusinessObjects
9 4 (0.14%) Crystal Reports
10 3 (0.11%) Big Data
10 3 (0.11%) EDRMS
11 2 (0.071%) MongoDB
11 2 (0.071%) Oracle Reports
11 2 (0.071%) SAP HANA
12 1 (0.035%) Electronic Patient Records
Development Applications
1 35 (1.24%) JIRA
2 3 (0.11%) Git
2 3 (0.11%) Visual Studio
3 2 (0.071%) Hudson
3 2 (0.071%) MSI
4 1 (0.035%) Atlassian Bamboo
4 1 (0.035%) Bitbucket
4 1 (0.035%) Jenkins
4 1 (0.035%) Subversion
General
1 1,023 (36.10%) Social Skills
2 194 (6.85%) Finance
3 166 (5.86%) Analytical Skills
4 114 (4.02%) Legal
5 113 (3.99%) Law
6 102 (3.60%) Manufacturing
7 94 (3.32%) Organisational Skills
8 73 (2.58%) Telecoms
9 71 (2.51%) Retail
10 68 (2.40%) Inclusion and Diversity
11 40 (1.41%) Marketing
12 33 (1.16%) Public Sector
13 31 (1.09%) Advertising
14 29 (1.02%) Banking
15 26 (0.92%) Games
16 25 (0.88%) Documentation Skills
17 18 (0.64%) German Language
18 17 (0.60%) Automotive
19 13 (0.46%) Back Office
20 11 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.28%) ADSI
1 8 (0.28%) LDAP
2 7 (0.25%) HTML
2 7 (0.25%) OLE
3 6 (0.21%) .NET
3 6 (0.21%) CSS
3 6 (0.21%) EDI
3 6 (0.21%) X-Windows
4 5 (0.18%) Kafka
5 4 (0.14%) Cocoa
6 3 (0.11%) LAMP
6 3 (0.11%) React
6 3 (0.11%) Software Packaging
7 2 (0.071%) RESTful
7 2 (0.071%) SOAP
7 2 (0.071%) V-Ray
8 1 (0.035%) RESTEasy
8 1 (0.035%) SAML
8 1 (0.035%) WF
8 1 (0.035%) XML
Miscellaneous
1 261 (9.21%) Driving Licence
2 155 (5.47%) Video Conferencing
3 129 (4.55%) Self-Motivation
4 112 (3.95%) Wiki
5 64 (2.26%) Management Information System
6 50 (1.76%) Replication
7 48 (1.69%) Onboarding
8 37 (1.31%) EPoS
9 32 (1.13%) iPad
10 31 (1.09%) CCTV
10 31 (1.09%) Data Centre
11 28 (0.99%) Smartphone
12 25 (0.88%) Fat Client
12 25 (0.88%) Thin Client
13 23 (0.81%) Enterprise Storage
14 21 (0.74%) iPhone
15 14 (0.49%) Analytical Mindset
15 14 (0.49%) Social Media
16 13 (0.46%) Client/Server
16 13 (0.46%) Public Cloud
Operating Systems
1 1,513 (53.39%) Windows
2 600 (21.17%) Windows 10
3 590 (20.82%) Windows Server
4 230 (8.12%) Android
5 140 (4.94%) Linux
6 126 (4.45%) Mac OS
7 121 (4.27%) Apple iOS
8 103 (3.63%) Windows Server 2016
9 85 (3.00%) Windows Server 2019
10 73 (2.58%) Windows Server 2012
11 51 (1.80%) Windows 7
12 36 (1.27%) Windows Server 2008
13 35 (1.24%) Mac OS X
14 23 (0.81%) Windows 8
15 19 (0.67%) Unix
16 9 (0.32%) Red Hat Enterprise Linux
17 8 (0.28%) CentOS
18 5 (0.18%) Debian
18 5 (0.18%) Windows Server 2003
19 3 (0.11%) Ubuntu
Processes & Methodologies
1 767 (27.06%) Customer Service
2 569 (20.08%) Problem-Solving
3 415 (14.64%) ITIL
4 159 (5.61%) Service Delivery
5 156 (5.50%) Cybersecurity
5 156 (5.50%) ITSM
6 153 (5.40%) Mobile Device Management
7 145 (5.12%) Computer Science
8 143 (5.05%) Service Management
9 126 (4.45%) Application Virtualisation
10 121 (4.27%) Business Continuity
11 111 (3.92%) BCP
12 110 (3.88%) Business Continuity Planning
13 109 (3.85%) Contract Negotiation
14 99 (3.49%) Time Management
15 92 (3.25%) Change Management
16 89 (3.14%) Project Delivery
17 84 (2.96%) Incident Management
18 83 (2.93%) Agile
19 79 (2.79%) Asset Management
Programming Languages
1 176 (6.21%) SQL
2 120 (4.23%) PowerShell
3 17 (0.60%) Bash
4 13 (0.46%) Python
5 10 (0.35%) Java
6 9 (0.32%) PHP
7 7 (0.25%) C#
8 6 (0.21%) JavaScript
8 6 (0.21%) VB
9 5 (0.18%) T-SQL
10 3 (0.11%) C
11 2 (0.071%) C++
11 2 (0.071%) COBOL
12 1 (0.035%) Perl
12 1 (0.035%) VBA
12 1 (0.035%) VBScript
Qualifications
1 335 (11.82%) Degree
2 173 (6.10%) Microsoft Certification
3 118 (4.16%) Computer Science Degree
4 111 (3.92%) Master's Degree
5 80 (2.82%) DBS Check
6 71 (2.51%) A+ Certification
7 60 (2.12%) Cisco Certification
8 59 (2.08%) CCNA
9 47 (1.66%) Network+ Certification
10 45 (1.59%) MCSE
11 44 (1.55%) Security Cleared
12 43 (1.52%) Azure Certification
13 42 (1.48%) MCP
14 31 (1.09%) MCSA
15 24 (0.85%) SC Cleared
16 23 (0.81%) ITIL Certification
17 16 (0.56%) ITIL Foundation Certificate
18 15 (0.53%) DV Cleared
19 13 (0.46%) CompTIA Security+
20 12 (0.42%) MCITP
Quality Assurance & Compliance
1 170 (6.00%) SLA
2 47 (1.66%) GDPR
3 31 (1.09%) Cyber Essentials
4 30 (1.06%) ISO/IEC 27001
5 18 (0.64%) QA
6 8 (0.28%) Cyber Essentials PLUS
7 5 (0.18%) PCI DSS
8 4 (0.14%) Accessibility
9 3 (0.11%) NIST
10 2 (0.071%) PMO
10 2 (0.071%) Sarbanes-Oxley
11 1 (0.035%) ISO 14001
11 1 (0.035%) ISO 9001
System Software
1 1,182 (41.71%) Active Directory
2 230 (8.12%) Hyper-V
3 222 (7.83%) VMware Infrastructure
4 144 (5.08%) VMware ESXi
5 114 (4.02%) XenApp
6 110 (3.88%) Microsoft App-V
7 109 (3.85%) XenDesktop
8 49 (1.73%) Virtual Desktop
9 24 (0.85%) Virtual Machines
10 18 (0.64%) vSphere
11 9 (0.32%) Docker
11 9 (0.32%) Terminal Services
12 8 (0.28%) Virtual Servers
13 4 (0.14%) Citrix Hypervisor
14 3 (0.11%) BitLocker
14 3 (0.11%) Firmware
14 3 (0.11%) VMware Server
15 2 (0.071%) pfSense
15 2 (0.071%) Terminal Server
15 2 (0.071%) VMware Workstation
Systems Management
1 230 (8.12%) Microsoft Intune
2 210 (7.41%) SCCM
3 117 (4.13%) AirWatch
4 31 (1.09%) Jamf Pro
5 13 (0.46%) Cisco CUCM
5 13 (0.46%) ServiceCenter
6 10 (0.35%) Autotask
6 10 (0.35%) FortiGate
6 10 (0.35%) WSUS
7 7 (0.25%) Kubernetes
8 6 (0.21%) Opsgenie
9 5 (0.18%) Systems Management Server (SMS)
10 4 (0.14%) Active Directory Federation Services
10 4 (0.14%) Backup Exec
10 4 (0.14%) PaperCut
10 4 (0.14%) WhatsUp Gold
11 3 (0.11%) Microsoft Data Protection Manager
11 3 (0.11%) NetCrunch
11 3 (0.11%) SCDPM
11 3 (0.11%) Single Sign-On
Vendors
1 1,430 (50.46%) Microsoft
2 315 (11.12%) VMware
3 256 (9.03%) Cisco
4 245 (8.65%) Citrix
5 139 (4.90%) Apple
6 101 (3.56%) Veeam
7 84 (2.96%) Google
8 66 (2.33%) HP
9 57 (2.01%) Sophos
10 47 (1.66%) Meraki
11 37 (1.31%) Dell
12 30 (1.06%) ServiceNow
13 29 (1.02%) Bloomberg
14 28 (0.99%) ConnectWise
14 28 (0.99%) Draytek
15 26 (0.92%) Barracuda Networks
16 25 (0.88%) Aruba
17 24 (0.85%) iManage
18 23 (0.81%) Palo Alto
19 22 (0.78%) Sage