The table below looks at the statistics for the Senior Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Senior Technical Support
Rank 806 802 825
Rank change year-on-year
-4 +23
Permanent jobs requiring a Senior Technical Support 68 47 53
As % of all permanent IT jobs located in England 0.063% 0.047% 0.048%
As % of the Job Titles category 0.067% 0.050% 0.050%
Number of salaries quoted 53 29 49
Average salary £34,000 £36,000 £43,000
Average salary % change year-on-year
-5.55% -16.27%
90% offered a salary of more than £25,000 £29,000 £33,400
10% offered a salary of more than £55,000 £50,500 £62,500
UK excluding London average salary £32,250 £34,750 £41,250
% change year-on-year
-7.19% -15.75%
Senior Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Senior Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Senior Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Senior Technical Support Jobs Demand Trend in England

Senior Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support across the England region.

Senior Technical Support Salary Trend in England

Senior Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Senior Technical Support across the England region over the 3 months to 28 August 2014.

Senior Technical Support Salary Histogram in England

Senior Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -8 23 £55,000 +15.78% 1
London -8 15 £34,500 -18.82% 1
South West -12 15 £26,500 -23.74% 2
West Midlands -2 5 £40,000 - 2
Yorkshire -26 5 £22,500 -30.76% 1
North East - 4 £35,250 -
East Midlands -22 1 £37,500 +47.05%
Senior Technical Support
UK

Senior Technical Support
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited Senior Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title.

1 79 (63.71%) Windows
2 58 (46.77%) SQL
3 54 (43.55%) SQL Server
4 51 (41.13%) Microsoft
5 42 (33.87%) VMware
6 40 (32.26%) Linux
7 39 (31.45%) Oracle
8 38 (30.65%) Active Directory
9 33 (26.61%) MS Excel
9 33 (26.61%) Windows Server 2008
10 31 (25.00%) VMware Infrastructure
11 28 (22.58%) Firewall
11 28 (22.58%) MS Office
12 27 (21.77%) DNS
13 25 (20.16%) Microsoft Certification
13 25 (20.16%) UNIX
14 24 (19.35%) TCP/IP
14 24 (19.35%) Windows Server 2012
15 23 (18.55%) DHCP
15 23 (18.55%) MS Exchange
15 23 (18.55%) Windows Server 2003
16 22 (17.74%) SharePoint
16 22 (17.74%) XML
16 22 (17.74%) SQL Server Reporting Services
16 22 (17.74%) Enterprise Software
17 21 (16.94%) ITIL
18 19 (15.32%) LAN
18 19 (15.32%) Citrix
18 19 (15.32%) SQL Server 2008
18 19 (15.32%) Hyper-V

Senior Technical Support
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited Senior Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (18.55%) MS Exchange
2 22 (17.74%) SharePoint
3 16 (12.90%) IIS
3 16 (12.90%) Exchange Server 2010
4 10 (8.06%) Tomcat
5 7 (5.65%) Exchange Server 2007
5 7 (5.65%) Lotus Domino
5 7 (5.65%) Exchange Server 2013
6 3 (2.42%) Exchange Server 2003
6 3 (2.42%) MQSeries
7 2 (1.61%) SharePoint Server
8 1 (0.81%) Exchange Server 2000
8 1 (0.81%) WebSphere
8 1 (0.81%) Lync
8 1 (0.81%) Blackberry Enterprise Server
Applications
1 33 (26.61%) MS Excel
2 28 (22.58%) MS Office
3 3 (2.42%) MS PowerPoint
Business Applications
1 10 (8.06%) SAP Business One
Cloud Services
1 11 (8.87%) SaaS
2 1 (0.81%) Office 365
Communications & Networking
1 28 (22.58%) Firewall
2 27 (21.77%) DNS
3 24 (19.35%) TCP/IP
4 23 (18.55%) DHCP
5 19 (15.32%) LAN
6 18 (14.52%) SAN
7 17 (13.71%) WAN
8 11 (8.87%) VPN
9 8 (6.45%) LDAP
9 8 (6.45%) SMTP
10 7 (5.65%) iSCSI
10 7 (5.65%) ADSL
10 7 (5.65%) Internet
11 6 (4.84%) VoIP
11 6 (4.84%) IP Telephony
12 5 (4.03%) Asterisk PBX
12 5 (4.03%) PBX
12 5 (4.03%) Wireless
13 4 (3.23%) HTTP
13 4 (3.23%) Cisco ASA
Database & Business Intelligence
1 54 (43.55%) SQL Server
2 22 (17.74%) SQL Server Reporting Services
3 19 (15.32%) SQL Server 2008
4 16 (12.90%) MySQL
4 16 (12.90%) SQL Server 2012
5 15 (12.10%) Relational Database
6 13 (10.48%) SQL Server 2005
6 13 (10.48%) Big Data
7 12 (9.68%) OLAP
7 12 (9.68%) MongoDB
7 12 (9.68%) NoSQL
7 12 (9.68%) Oracle OLAP
8 3 (2.42%) Oracle Database
8 3 (2.42%) InterSystems Cache
8 3 (2.42%) RDBMS
9 2 (1.61%) Oracle Database 11g
10 1 (0.81%) SQL Server Integration Services
10 1 (0.81%) DB2
10 1 (0.81%) MS Access
10 1 (0.81%) Oracle Database 10g
Development Applications
1 4 (3.23%) Eclipse
2 2 (1.61%) Visual Studio
3 1 (0.81%) Team Foundation Server
3 1 (0.81%) VSS/SourceSafe
General
1 15 (12.10%) Finance
2 8 (6.45%) Back Office
3 7 (5.65%) Spanish Language
4 6 (4.84%) Banking
5 5 (4.03%) Front Office
6 4 (3.23%) Marketing
7 3 (2.42%) International Banking
8 2 (1.61%) French Language
8 2 (1.61%) German Language
8 2 (1.61%) Advertising
9 1 (0.81%) Retail
9 1 (0.81%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (17.74%) XML
2 17 (13.71%) Web Services
3 10 (8.06%) HTML
4 6 (4.84%) CSS
4 6 (4.84%) XHTML
5 5 (4.03%) Ajax
6 3 (2.42%) Application Packaging
6 3 (2.42%) JMS
7 2 (1.61%) .NET
7 2 (1.61%) REST
8 1 (0.81%) jQuery
8 1 (0.81%) ASP.NET MVC
8 1 (0.81%) Classic ASP
8 1 (0.81%) ASP.NET
8 1 (0.81%) SOAP
8 1 (0.81%) WebSphere MQ
Miscellaneous
1 22 (17.74%) Enterprise Software
2 12 (9.68%) Open Source
3 8 (6.45%) Computer Science
4 5 (4.03%) IVR
5 4 (3.23%) Client/Server
5 4 (3.23%) Hedge funds
5 4 (3.23%) CMDB
5 4 (3.23%) Mathematics
6 2 (1.61%) Blackberry
6 2 (1.61%) Video Conferencing
6 2 (1.61%) Replication
6 2 (1.61%) FlexPod
7 1 (0.81%) Derivative
7 1 (0.81%) PKI
7 1 (0.81%) Web 2.0
7 1 (0.81%) Clustering
7 1 (0.81%) Fat Client
7 1 (0.81%) NHS
7 1 (0.81%) Thin Client
7 1 (0.81%) Smartcard
Operating Systems
1 79 (63.71%) Windows
2 40 (32.26%) Linux
3 33 (26.61%) Windows Server 2008
4 25 (20.16%) UNIX
5 24 (19.35%) Windows Server 2012
6 23 (18.55%) Windows Server 2003
7 5 (4.03%) Windows Vista
8 3 (2.42%) Solaris
8 3 (2.42%) Windows XP
9 2 (1.61%) Windows 2000 Server
10 1 (0.81%) CentOS
10 1 (0.81%) Windows 7
Processes & Methodologies
1 21 (16.94%) ITIL
2 15 (12.10%) Business Intelligence
2 15 (12.10%) ETL
3 13 (10.48%) Analytics
4 12 (9.68%) Business Analytics
5 11 (8.87%) ERP
6 9 (7.26%) Service Delivery
7 8 (6.45%) Disaster Recovery
8 6 (4.84%) Project Management
8 6 (4.84%) Service Management
9 5 (4.03%) Business Continuity
9 5 (4.03%) Time Management
9 5 (4.03%) Continuous Improvement
9 5 (4.03%) CRM
10 4 (3.23%) ITSM
10 4 (3.23%) OO
10 4 (3.23%) Software Engineering
10 4 (3.23%) Root Cause Analysis
11 3 (2.42%) Performance Tuning
11 3 (2.42%) ISMS
Programming Languages
1 58 (46.77%) SQL
2 14 (11.29%) Python
3 13 (10.48%) Java
4 10 (8.06%) JavaScript
5 9 (7.26%) PowerShell
6 7 (5.65%) C#
7 4 (3.23%) Perl
8 3 (2.42%) VB
9 2 (1.61%) T-SQL
10 1 (0.81%) VBScript
10 1 (0.81%) PHP
Qualifications
1 25 (20.16%) Microsoft Certification
2 19 (15.32%) Degree
3 17 (13.71%) MCSE
4 11 (8.87%) MCP
5 10 (8.06%) MCITP
6 7 (5.65%) MCSA
7 5 (4.03%) Network+ Certification
7 5 (4.03%) A+ Certification
8 4 (3.23%) CCNA
8 4 (3.23%) Cisco Certification
9 2 (1.61%) ITIL Certification
9 2 (1.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (13.71%) SLA
2 3 (2.42%) ISO/IEC 27001
3 2 (1.61%) ISO 9001
3 2 (1.61%) PCI DSS
System Software
1 38 (30.65%) Active Directory
2 31 (25.00%) VMware Infrastructure
3 19 (15.32%) Hyper-V
4 5 (4.03%) VMware ESX
5 4 (3.23%) IMail Server
6 2 (1.61%) Terminal Services
6 2 (1.61%) vSphere
6 2 (1.61%) vCloud
7 1 (0.81%) UAG
7 1 (0.81%) VMware ESXi
Systems Management
1 11 (8.87%) SCCM
2 8 (6.45%) WSUS
3 6 (4.84%) Systems Management Server (SMS)
4 4 (3.23%) MOM
5 3 (2.42%) SCOM
6 2 (1.61%) Norton AntiVirus
6 2 (1.61%) EMC NetWorker
6 2 (1.61%) Backup Exec
7 1 (0.81%) DameWare
7 1 (0.81%) Control-M
Vendors
1 51 (41.13%) Microsoft
2 42 (33.87%) VMware
3 39 (31.45%) Oracle
4 19 (15.32%) Citrix
5 18 (14.52%) Cisco
6 11 (8.87%) SAP
7 10 (8.06%) Sun
7 10 (8.06%) Infor
8 8 (6.45%) NetApp
9 6 (4.84%) Dell
10 4 (3.23%) EMC
10 4 (3.23%) HP
10 4 (3.23%) Veeam
10 4 (3.23%) ServiceNow
11 3 (2.42%) JBoss
12 2 (1.61%) Symantec
12 2 (1.61%) Reuters
12 2 (1.61%) Bloomberg
12 2 (1.61%) CheckPoint
12 2 (1.61%) Juniper
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