Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £26,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 363 442 519
Rank change year-on-year +79 +77 -52
Permanent jobs requiring a Service Desk Analyst 594 658 815
As % of all permanent jobs advertised in England 0.70% 0.70% 0.62%
As % of the Job Titles category 0.74% 0.77% 0.65%
Number of salaries quoted 489 501 664
10th Percentile £21,475 £22,000 £20,500
25th Percentile £23,500 £23,500 £21,750
Median annual salary (50th Percentile) £26,500 £26,963 £25,000
Median % change year-on-year -1.72% +7.85% +4.17%
75th Percentile £30,500 £33,750 £29,000
90th Percentile £38,750 £38,000 £33,750
UK median annual salary £27,000 £26,500 £25,000
% change year-on-year +1.89% +6.00% +4.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,250 85,781 125,417
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,143 54,189 75,436
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,375 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,923 £60,000 £60,000
% change year-on-year -11.80% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 25 April 2024.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +95 196 £24,150 -1.43% 27
London +69 103 £32,500 - 9
North West +28 97 £23,500 -6.00% 19
South East -53 93 £26,000 -1.89% 8
Midlands -4 86 £27,832 +1.21% 12
Yorkshire +129 78 £24,500 +6.52% 4
South West -6 58 £27,500 +3.29% 5
East of England +41 57 £26,500 +1.92% 11
West Midlands +5 52 £25,000 -12.28% 10
East Midlands -15 34 £28,165 +9.38% 2
North East +8 21 £24,500 - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 329 (55.39%) Microsoft
2 298 (50.17%) Windows
3 285 (47.98%) Social Skills
4 282 (47.47%) Active Directory
5 269 (45.29%) Microsoft 365
6 250 (42.09%) Customer Service
7 188 (31.65%) ITIL
8 148 (24.92%) Problem-Solving
9 146 (24.58%) Microsoft Office
10 122 (20.54%) SLA
11 102 (17.17%) Analytical Skills
12 100 (16.84%) ITSM
13 99 (16.67%) Windows 10
14 75 (12.63%) Microsoft Exchange
15 74 (12.46%) Azure
16 66 (11.11%) Service Management
17 64 (10.77%) Windows Server
18 62 (10.44%) LAN
18 62 (10.44%) Incident Management
19 61 (10.27%) ServiceNow
20 58 (9.76%) Finance
21 47 (7.91%) SharePoint
21 47 (7.91%) VPN
22 45 (7.58%) Retail
23 44 (7.41%) TCP/IP
24 43 (7.24%) DNS
25 41 (6.90%) Law
25 41 (6.90%) Degree
26 40 (6.73%) WAN
27 38 (6.40%) Time Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (12.63%) Microsoft Exchange
2 47 (7.91%) SharePoint
3 3 (0.51%) Exchange Server 2013
3 3 (0.51%) IBM Notes
4 2 (0.34%) Confluence
4 2 (0.34%) Exchange Server 2003
4 2 (0.34%) Exchange Server 2007
4 2 (0.34%) Exchange Server 2010
5 1 (0.17%) CMS
5 1 (0.17%) Skype for Business
Applications
1 146 (24.58%) Microsoft Office
2 19 (3.20%) Microsoft Excel
3 11 (1.85%) Microsoft PowerPoint
4 2 (0.34%) Chatbot
4 2 (0.34%) Microsoft Project
4 2 (0.34%) MS Visio
Business Applications
1 3 (0.51%) assyst
1 3 (0.51%) Elite 3E
2 1 (0.17%) Carpe Diem
2 1 (0.17%) Remedy ITSM
Cloud Services
1 269 (45.29%) Microsoft 365
2 74 (12.46%) Azure
3 24 (4.04%) SaaS
4 22 (3.70%) Entra ID
5 20 (3.37%) Mimecast
5 20 (3.37%) OneDrive
6 7 (1.18%) Power Automate
7 5 (0.84%) AWS
8 4 (0.67%) GCP
8 4 (0.67%) PaaS
9 3 (0.51%) Google Drive
9 3 (0.51%) Google Workspace
9 3 (0.51%) WhatsApp
10 2 (0.34%) Dynamics 365
11 1 (0.17%) Cloud Computing
11 1 (0.17%) Power Platform
11 1 (0.17%) WeChat
Communications & Networking
1 62 (10.44%) LAN
2 47 (7.91%) VPN
3 44 (7.41%) TCP/IP
4 43 (7.24%) DNS
5 40 (6.73%) WAN
6 37 (6.23%) Firewall
7 35 (5.89%) VoIP
8 27 (4.55%) DHCP
9 22 (3.70%) Wireless
10 16 (2.69%) Internet
11 15 (2.53%) Remote Desktop
12 12 (2.02%) Broadband
13 10 (1.68%) Wi-Fi
14 3 (0.51%) SAN
14 3 (0.51%) VLAN
15 2 (0.34%) Intranet
15 2 (0.34%) NAS
16 1 (0.17%) Skype
16 1 (0.17%) Structured Cabling
16 1 (0.17%) WebEx
Database & Business Intelligence
1 6 (1.01%) SQL Server
2 2 (0.34%) MySQL
2 2 (0.34%) SQL Server Integration Services
2 2 (0.34%) SQL Server Reporting Services
3 1 (0.17%) Amazon RDS
3 1 (0.17%) Oracle Reports
3 1 (0.17%) Power BI
Development Applications
1 21 (3.54%) JIRA
General
1 285 (47.98%) Social Skills
2 102 (17.17%) Analytical Skills
3 58 (9.76%) Finance
4 45 (7.58%) Retail
5 41 (6.90%) Law
6 33 (5.56%) Telecoms
7 23 (3.87%) Inclusion and Diversity
8 21 (3.54%) Legal
9 20 (3.37%) Digital Economy
10 11 (1.85%) Public Sector
11 8 (1.35%) French Language
11 8 (1.35%) German Language
11 8 (1.35%) Organisational Skills
12 7 (1.18%) Documentation Skills
13 6 (1.01%) Italian Language
13 6 (1.01%) Portuguese Language
13 6 (1.01%) Spanish Language
13 6 (1.01%) Swedish Language
13 6 (1.01%) Turkish Language
14 4 (0.67%) Advertising
Libraries, Frameworks & Software Standards
1 16 (2.69%) OLE
2 2 (0.34%) EDI
Miscellaneous
1 37 (6.23%) Smartphone
2 32 (5.39%) Self-Motivation
3 20 (3.37%) Driving Licence
4 17 (2.86%) Management Information System
5 16 (2.69%) Data Centre
6 13 (2.19%) Team-Oriented Environment
7 11 (1.85%) Life Science
8 9 (1.52%) iPhone
9 8 (1.35%) iPad
9 8 (1.35%) Replication
10 7 (1.18%) Video Conferencing
11 4 (0.67%) NHS
12 3 (0.51%) EPoS
12 3 (0.51%) Mainframe
12 3 (0.51%) Mobile Computing
12 3 (0.51%) Onboarding
13 2 (0.34%) Housing Association
13 2 (0.34%) Renewable Energy
14 1 (0.17%) Analytical Mindset
14 1 (0.17%) Smart City
Operating Systems
1 298 (50.17%) Windows
2 99 (16.67%) Windows 10
3 64 (10.77%) Windows Server
4 33 (5.56%) Android
5 17 (2.86%) Windows Server 2019
6 15 (2.53%) Windows Server 2016
7 13 (2.19%) Apple iOS
7 13 (2.19%) Windows 7
8 10 (1.68%) Mac OS
9 9 (1.52%) Windows Server 2012
10 6 (1.01%) Unix
11 5 (0.84%) Windows Server 2008
12 4 (0.67%) Linux
12 4 (0.67%) Windows 8
13 2 (0.34%) Windows Server 2003
14 1 (0.17%) Mac OS X
Processes & Methodologies
1 250 (42.09%) Customer Service
2 188 (31.65%) ITIL
3 148 (24.92%) Problem-Solving
4 100 (16.84%) ITSM
5 66 (11.11%) Service Management
6 62 (10.44%) Incident Management
7 38 (6.40%) Time Management
8 34 (5.72%) Service Delivery
9 24 (4.04%) Customer Experience
10 23 (3.87%) Change Management
11 22 (3.70%) Problem Management
11 22 (3.70%) Root Cause Analysis
12 20 (3.37%) Collaborative Working
13 19 (3.20%) Statistics
13 19 (3.20%) Ticket Management
14 17 (2.86%) Asset Management
15 16 (2.69%) CRM
16 14 (2.36%) Mobile Device Management
17 13 (2.19%) Decision-Making
17 13 (2.19%) Document Management
Programming Languages
1 16 (2.69%) R
2 13 (2.19%) SQL
3 6 (1.01%) PowerShell
Qualifications
1 41 (6.90%) Degree
2 28 (4.71%) A+ Certification
3 25 (4.21%) Microsoft Certification
4 19 (3.20%) Security Cleared
5 16 (2.69%) ITIL Certification
6 11 (1.85%) ITIL Foundation Certificate
7 10 (1.68%) DV Cleared
8 9 (1.52%) SC Cleared
9 7 (1.18%) NVQ Level 3
10 5 (0.84%) MCITP
10 5 (0.84%) MCSA
11 4 (0.67%) CompTIA Security+
11 4 (0.67%) DBS Check
12 3 (0.51%) MCP
13 2 (0.34%) CIPD
13 2 (0.34%) Computer Science Degree
13 2 (0.34%) CTC Cleared
13 2 (0.34%) ECDL
14 1 (0.17%) Network+ Certification
14 1 (0.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 122 (20.54%) SLA
2 17 (2.86%) GDPR
3 4 (0.67%) ISO 9001
4 3 (0.51%) ISO 14001
4 3 (0.51%) ISO/IEC 27001
5 2 (0.34%) Accessibility
5 2 (0.34%) ITGC
5 2 (0.34%) Sarbanes-Oxley
System Software
1 282 (47.47%) Active Directory
2 14 (2.36%) XenApp
2 14 (2.36%) XenDesktop
3 9 (1.52%) Hyper-V
3 9 (1.52%) vSphere
4 8 (1.35%) VMware Infrastructure
5 2 (0.34%) Citrix Hypervisor
6 1 (0.17%) Terminal Services
6 1 (0.17%) VMware ESXi
Systems Management
1 29 (4.88%) Microsoft Intune
2 20 (3.37%) SCCM
3 2 (0.34%) Jamf Pro
4 1 (0.17%) IBM BigFix
4 1 (0.17%) Icinga
4 1 (0.17%) SCOM
4 1 (0.17%) SCSM
4 1 (0.17%) Systems Management Server (SMS)
4 1 (0.17%) Tivoli
Vendors
1 329 (55.39%) Microsoft
2 61 (10.27%) ServiceNow
3 36 (6.06%) Citrix
4 21 (3.54%) VMware
5 18 (3.03%) Cisco
6 16 (2.69%) iManage
7 15 (2.53%) Apple
8 11 (1.85%) Virgin Media
9 10 (1.68%) Dell
9 10 (1.68%) HP
10 9 (1.52%) NetApp
11 8 (1.35%) Aderant
11 8 (1.35%) Google
11 8 (1.35%) Ivanti
11 8 (1.35%) Remedy
11 8 (1.35%) Veeam
12 5 (0.84%) Intapp
12 5 (0.84%) Sophos
12 5 (0.84%) Splunk
13 4 (0.67%) SolarWinds