Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £33,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 261 525 540
Rank change year-on-year +264 +15 +12
Permanent jobs requiring a Technical Support 945 499 757
As % of all permanent jobs advertised in England 1.12% 0.53% 0.58%
As % of the Job Titles category 1.18% 0.58% 0.60%
Number of salaries quoted 780 244 466
10th Percentile £23,500 £26,250 £19,750
25th Percentile £26,750 £29,938 £24,313
Median annual salary (50th Percentile) £33,000 £37,500 £31,500
Median % change year-on-year -12.00% +19.05% -2.12%
75th Percentile £43,750 £46,063 £40,500
90th Percentile £50,000 £57,350 £53,750
UK median annual salary £33,250 £37,500 £31,500
% change year-on-year -11.33% +19.05% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,927 86,214 125,478
% of permanent jobs with a recognized job title 94.48% 91.56% 96.07%
Number of salaries quoted 59,989 54,425 75,776
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 23 April 2024.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +134 257 £32,500 -23.53% 36
North of England +87 203 £32,500 +3.17% 48
Midlands +155 180 £30,000 -11.27% 29
South West +23 125 £33,500 -16.25% 21
North West +78 111 £32,500 +8.56% 30
London +159 97 £42,500 +3.03% 40
West Midlands +96 96 £35,000 +1.45% 11
East Midlands - 84 £28,000 - 18
East of England +55 79 £34,000 -9.33% 16
Yorkshire +54 76 £32,500 -27.78% 15
North East +17 16 £30,500 -34.05% 4
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 261 (27.62%) Customer Service
2 252 (26.67%) Social Skills
3 199 (21.06%) Windows
4 181 (19.15%) Microsoft
5 144 (15.24%) Problem-Solving
6 137 (14.50%) Active Directory
7 122 (12.91%) Microsoft 365
8 105 (11.11%) Degree
9 100 (10.58%) ITIL
10 97 (10.26%) SQL
11 90 (9.52%) Manufacturing
12 88 (9.31%) Azure
13 77 (8.15%) Windows Server
14 65 (6.88%) CRM
14 65 (6.88%) SharePoint
15 64 (6.77%) Linux
16 59 (6.24%) Finance
17 57 (6.03%) Microsoft Office
18 55 (5.82%) SQL Server
19 53 (5.61%) Retail
19 53 (5.61%) Entra ID
20 52 (5.50%) Continuous Improvement
21 51 (5.40%) Analytical Skills
21 51 (5.40%) Telecoms
22 50 (5.29%) Firewall
23 46 (4.87%) VMware
24 45 (4.76%) Wireless
25 43 (4.55%) Hyper-V
26 41 (4.34%) Driving Licence
27 40 (4.23%) Microsoft Exchange

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (6.88%) SharePoint
2 40 (4.23%) Microsoft Exchange
3 7 (0.74%) Confluence
4 2 (0.21%) WordPress
5 1 (0.11%) Alfresco
5 1 (0.11%) CMS
5 1 (0.11%) Documentum
5 1 (0.11%) FileNet
5 1 (0.11%) SAS
5 1 (0.11%) Skype for Business
Applications
1 57 (6.03%) Microsoft Office
2 32 (3.39%) Microsoft Excel
3 16 (1.69%) Microsoft PowerPoint
4 3 (0.32%) AutoCAD
4 3 (0.32%) Trello
5 2 (0.21%) Revit
6 1 (0.11%) Chatbot
6 1 (0.11%) Spreadsheet
Business Applications
1 23 (2.43%) Dynamics CRM
2 15 (1.59%) NEC Housing
3 2 (0.21%) Misys Midas
3 2 (0.21%) Oracle Receivables
3 2 (0.21%) Payment Gateway
4 1 (0.11%) Bloomberg AIM
4 1 (0.11%) JDE EnterpriseOne
Cloud Services
1 122 (12.91%) Microsoft 365
2 88 (9.31%) Azure
3 53 (5.61%) Entra ID
4 28 (2.96%) OneDrive
5 19 (2.01%) AWS
5 19 (2.01%) SaaS
6 12 (1.27%) Dynamics 365
7 11 (1.16%) Power Platform
8 9 (0.95%) Power Automate
9 6 (0.63%) GCP
9 6 (0.63%) Mimecast
10 5 (0.53%) Google Workspace
11 2 (0.21%) Oracle CX
11 2 (0.21%) Snowflake
11 2 (0.21%) SuccessFactors
12 1 (0.11%) Azure Data Factory
12 1 (0.11%) Azure Sentinel
12 1 (0.11%) Azure Table
12 1 (0.11%) Dropbox
12 1 (0.11%) Microsoft Purview
Communications & Networking
1 50 (5.29%) Firewall
2 45 (4.76%) Wireless
3 29 (3.07%) TCP/IP
4 26 (2.75%) VoIP
5 24 (2.54%) DNS
6 21 (2.22%) LAN
6 21 (2.22%) WAN
7 18 (1.90%) LTE
7 18 (1.90%) SNMP
8 15 (1.59%) 3G
8 15 (1.59%) 4G
8 15 (1.59%) DHCP
8 15 (1.59%) Ethernet
9 14 (1.48%) Internet
10 13 (1.38%) SAN
10 13 (1.38%) SSH
11 11 (1.16%) GPRS
11 11 (1.16%) Remote Desktop
11 11 (1.16%) VSAT
12 10 (1.06%) VLAN
Database & Business Intelligence
1 55 (5.82%) SQL Server
2 31 (3.28%) MySQL
3 22 (2.33%) Relational Database
4 21 (2.22%) SQL Server Integration Services
5 9 (0.95%) Power BI
6 8 (0.85%) MongoDB
7 7 (0.74%) QlikView
8 4 (0.42%) BusinessObjects
9 3 (0.32%) GIS
10 2 (0.21%) Crystal Reports
10 2 (0.21%) Microsoft Analysis Services
10 2 (0.21%) Oracle Reports
10 2 (0.21%) RDBMS
10 2 (0.21%) SQL Server Analysis Services
10 2 (0.21%) SQL Server Reporting Services
11 1 (0.11%) Amazon RDS
11 1 (0.11%) Azure SQL Database
11 1 (0.11%) Power Query
11 1 (0.11%) Sisense
11 1 (0.11%) Tableau
Development Applications
1 24 (2.54%) JIRA
2 13 (1.38%) Eclipse
3 1 (0.11%) Subversion
General
1 252 (26.67%) Social Skills
2 90 (9.52%) Manufacturing
3 59 (6.24%) Finance
4 53 (5.61%) Retail
5 51 (5.40%) Analytical Skills
5 51 (5.40%) Telecoms
6 26 (2.75%) Military
7 24 (2.54%) French Language
8 23 (2.43%) Electronics
9 21 (2.22%) Automotive
10 17 (1.80%) Organisational Skills
11 16 (1.69%) German Language
12 14 (1.48%) Banking
12 14 (1.48%) Marketing
13 12 (1.27%) Inclusion and Diversity
13 12 (1.27%) Public Sector
14 11 (1.16%) Documentation Skills
15 9 (0.95%) Games
15 9 (0.95%) Law
15 9 (0.95%) Presentation Skills
Libraries, Frameworks & Software Standards
1 26 (2.75%) HTML
2 22 (2.33%) CSS
3 19 (2.01%) REST
4 14 (1.48%) XML
5 13 (1.38%) Ajax
5 13 (1.38%) AngularJS
5 13 (1.38%) JDBC
5 13 (1.38%) ODBC
5 13 (1.38%) SOAP
5 13 (1.38%) Web Services
5 13 (1.38%) XHTML
6 7 (0.74%) .NET
6 7 (0.74%) FIX Protocol
7 3 (0.32%) EDI
7 3 (0.32%) JSON
7 3 (0.32%) Lightning Web Components
7 3 (0.32%) React
8 1 (0.11%) BREW
8 1 (0.11%) MDX
8 1 (0.11%) OLE
Miscellaneous
1 41 (4.34%) Driving Licence
2 34 (3.60%) Management Information System
3 21 (2.22%) CCTV
3 21 (2.22%) Onboarding
4 19 (2.01%) Data Centre
5 16 (1.69%) Self-Motivation
6 13 (1.38%) CMDB
7 9 (0.95%) Housing Association
8 8 (0.85%) Linux Command Line
9 7 (0.74%) Algorithms
9 7 (0.74%) EPoS
9 7 (0.74%) Fibre Optics
9 7 (0.74%) Social Media
10 6 (0.63%) Data Protection Act
10 6 (0.63%) Fat Client
10 6 (0.63%) Foreign Exchange (FX)
10 6 (0.63%) Thin Client
11 5 (0.53%) iPhone
11 5 (0.53%) Low-Code
11 5 (0.53%) Renewable Energy
Operating Systems
1 199 (21.06%) Windows
2 77 (8.15%) Windows Server
3 64 (6.77%) Linux
4 37 (3.92%) Windows 10
5 16 (1.69%) Mac OS
6 15 (1.59%) Unix
7 14 (1.48%) Android
7 14 (1.48%) Apple iOS
8 8 (0.85%) Windows Server 2012
9 7 (0.74%) Windows Server 2016
9 7 (0.74%) Windows Server 2019
10 2 (0.21%) Solaris
10 2 (0.21%) Windows 7
Processes & Methodologies
1 261 (27.62%) Customer Service
2 144 (15.24%) Problem-Solving
3 100 (10.58%) ITIL
4 65 (6.88%) CRM
5 52 (5.50%) Continuous Improvement
6 38 (4.02%) Customer Experience
7 26 (2.75%) Coaching
8 25 (2.65%) Business Intelligence
8 25 (2.65%) Change Management
9 24 (2.54%) B2B
9 24 (2.54%) Disaster Recovery
10 23 (2.43%) Mentoring
11 22 (2.33%) Commercial Awareness
11 22 (2.33%) Time Management
12 21 (2.22%) ETL
13 20 (2.12%) ITSM
14 19 (2.01%) Requirements Analysis
15 18 (1.90%) Root Cause Analysis
16 17 (1.80%) Problem Management
17 16 (1.69%) Computer Science
Programming Languages
1 97 (10.26%) SQL
2 35 (3.70%) PL/SQL
3 29 (3.07%) Python
4 26 (2.75%) PowerShell
5 25 (2.65%) Java
5 25 (2.65%) T-SQL
6 21 (2.22%) JavaScript
7 13 (1.38%) Perl
8 10 (1.06%) C#
9 8 (0.85%) Bash
10 5 (0.53%) PHP
11 4 (0.42%) VBA
11 4 (0.42%) VBScript
12 3 (0.32%) Apex Code
13 2 (0.21%) C++
14 1 (0.11%) Data Analysis Expressions
Qualifications
1 105 (11.11%) Degree
2 33 (3.49%) HNC
3 21 (2.22%) Security Cleared
4 17 (1.80%) HND
5 12 (1.27%) CCNA
5 12 (1.27%) Cisco Certification
6 11 (1.16%) PRINCE2 Practitioner
7 8 (0.85%) GCSC
8 7 (0.74%) SC Cleared
9 5 (0.53%) Azure Certification
9 5 (0.53%) ITIL Certification
10 4 (0.42%) BPSS Clearance
10 4 (0.42%) MCP
10 4 (0.42%) Microsoft Certification
11 3 (0.32%) MCT
12 2 (0.21%) JNCIA
12 2 (0.21%) MCITP
12 2 (0.21%) Network+ Certification
13 1 (0.11%) DV Cleared
13 1 (0.11%) MBA
Quality Assurance & Compliance
1 32 (3.39%) SLA
2 18 (1.90%) QA
3 8 (0.85%) GDPR
4 5 (0.53%) ISO/IEC 27001
5 3 (0.32%) Accessibility
6 2 (0.21%) Cyber Essentials
6 2 (0.21%) ISO 14001
6 2 (0.21%) ISO 9001
6 2 (0.21%) Sarbanes-Oxley
7 1 (0.11%) EMIR
7 1 (0.11%) MiFID
System Software
1 137 (14.50%) Active Directory
2 43 (4.55%) Hyper-V
3 32 (3.39%) VMware Infrastructure
4 8 (0.85%) Firmware
4 8 (0.85%) Virtual Desktop
5 7 (0.74%) vSphere
6 6 (0.63%) Virtual Servers
7 4 (0.42%) Microsoft Virtual Server
7 4 (0.42%) NFS
7 4 (0.42%) Terminal Services
7 4 (0.42%) Virtual Machines
8 1 (0.11%) VMware ESXi
Systems Management
1 32 (3.39%) Microsoft Intune
2 13 (1.38%) WMI
3 5 (0.53%) Progress Chef
3 5 (0.53%) SCCM
4 4 (0.42%) Jamf Pro
5 3 (0.32%) Cisco Prime
5 3 (0.32%) McAfee ePO
5 3 (0.32%) SCOM
6 1 (0.11%) Autotask
6 1 (0.11%) Backup Exec
Vendors
1 181 (19.15%) Microsoft
2 46 (4.87%) VMware
3 28 (2.96%) Cisco
4 25 (2.65%) Oracle
5 21 (2.22%) Salesforce
6 15 (1.59%) NEC
7 13 (1.38%) Splunk
7 13 (1.38%) Veeam
8 11 (1.16%) HP
9 8 (0.85%) Citrix
10 7 (0.74%) Apple
10 7 (0.74%) Commvault
11 6 (0.63%) Acronis
11 6 (0.63%) Siemens
12 5 (0.53%) SAP
12 5 (0.53%) ServiceNow
13 4 (0.42%) Cognos
13 4 (0.42%) HubSpot
13 4 (0.42%) Sun
14 3 (0.32%) SolarWinds