The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 90 81 81
Rank change year-on-year
-9 0
Permanent jobs requiring a 2nd Line Support 12 29 5
As % of all permanent IT jobs located in Essex 0.92% 2.05% 0.52%
As % of the Job Titles category 0.96% 2.14% 0.54%
Number of salaries quoted 11 25 5
Average salary £22,000 £22,500 £32,500
Average salary % change year-on-year
-2.22% -30.76%
90% offered a salary of more than £20,000 £19,000 £21,900
10% offered a salary of more than £23,000 £32,000 £41,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1255 1354 927
As % of all permanent IT jobs located in Essex 96.17% 95.62% 97.27%
Number of salaries quoted 1022 1098 817
Average salary £40,000 £45,000 £40,000
Average salary % change year-on-year
-11.11% +12.50%
90% offered a salary of more than £24,500 £26,500 £27,500
10% offered a salary of more than £60,000 £55,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Essex region.

2nd Line Support Salary Trend in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dunmow - 3 £20,000 -
Southend-on-Sea -6 2 £23,000 +2.22%
Basildon -3 1 - - 1
Chelmsford -9 1 £21,500 -9.47%
Witham - 1 £21,500 - 1
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 28 April 2015, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 20 (68.97%) Windows
2 13 (44.83%) Active Directory
2 13 (44.83%) Windows 7
3 12 (41.38%) MS Office
4 11 (37.93%) Microsoft
5 9 (31.03%) ITIL
6 8 (27.59%) Windows Server 2012
6 8 (27.59%) Windows Server 2008
6 8 (27.59%) MS Excel
6 8 (27.59%) Linux
6 8 (27.59%) MS Exchange
7 7 (24.14%) Microsoft Certification
7 7 (24.14%) VoIP
7 7 (24.14%) VMware
8 6 (20.69%) VMware Infrastructure
8 6 (20.69%) Android
8 6 (20.69%) SLA
9 5 (17.24%) Cisco
9 5 (17.24%) Citrix
9 5 (17.24%) Office 365
9 5 (17.24%) Service Delivery
9 5 (17.24%) Finance
10 4 (13.79%) LAMP
10 4 (13.79%) Firewall
10 4 (13.79%) Blackberry
10 4 (13.79%) Brocade
10 4 (13.79%) Smartphone
10 4 (13.79%) Pay per click
10 4 (13.79%) Windows 8
10 4 (13.79%) Mobile Computing

2nd Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 28 April 2015, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (27.59%) MS Exchange
2 4 (13.79%) Exchange Server 2010
3 3 (10.34%) SharePoint
Applications
1 12 (41.38%) MS Office
2 8 (27.59%) MS Excel
3 2 (6.90%) MS PowerPoint
Cloud Services
1 5 (17.24%) Office 365
Communications & Networking
1 7 (24.14%) VoIP
2 4 (13.79%) Firewall
3 2 (6.90%) TCP/IP
4 1 (3.45%) DNS
4 1 (3.45%) DHCP
General
1 5 (17.24%) Finance
2 4 (13.79%) Retail
Libraries, Frameworks & Software Standards
1 4 (13.79%) LAMP
Miscellaneous
1 4 (13.79%) Blackberry
1 4 (13.79%) Smartphone
1 4 (13.79%) Mobile Computing
2 2 (6.90%) Analytical Skills
2 2 (6.90%) PDA
Operating Systems
1 20 (68.97%) Windows
2 13 (44.83%) Windows 7
3 8 (27.59%) Linux
3 8 (27.59%) Windows Server 2008
3 8 (27.59%) Windows Server 2012
4 6 (20.69%) Android
5 4 (13.79%) Apple iOS
5 4 (13.79%) Windows 8
6 2 (6.90%) Windows Vista
6 2 (6.90%) Windows XP
7 1 (3.45%) Windows Server 2003
Processes & Methodologies
1 9 (31.03%) ITIL
2 5 (17.24%) Service Delivery
3 4 (13.79%) Pay per click
3 4 (13.79%) ERP
4 2 (6.90%) Service Management
5 1 (3.45%) Business Intelligence
5 1 (3.45%) Incident Management
Programming Languages
1 4 (13.79%) SQL
Qualifications
1 7 (24.14%) Microsoft Certification
2 4 (13.79%) MCP
3 3 (10.34%) MCSE
3 3 (10.34%) MCSA
4 2 (6.90%) A+ Certification
5 1 (3.45%) ITIL Certification
Quality Assurance & Compliance
1 6 (20.69%) SLA
System Software
1 13 (44.83%) Active Directory
2 6 (20.69%) VMware Infrastructure
3 4 (13.79%) Hyper-V
4 2 (6.90%) Terminal Services
5 1 (3.45%) Microsoft App-V
Systems Management
1 4 (13.79%) WSUS
2 2 (6.90%) Norton AntiVirus
3 1 (3.45%) ZENworks
3 1 (3.45%) SCCM
Vendors
1 11 (37.93%) Microsoft
2 7 (24.14%) VMware
3 5 (17.24%) Citrix
3 5 (17.24%) Cisco
4 4 (13.79%) Apple
4 4 (13.79%) CheckPoint
4 4 (13.79%) Brocade
4 4 (13.79%) HP
4 4 (13.79%) Dell
5 3 (10.34%) Symantec
Loughton, Essex
techfolk Ltd
Salary: From £27,000 to £34,000 per annum + discretionary company bonus
Posted: 4 days ago
Basildon
Recruitment Genius
Salary: £23500 - £25000 per annum
Posted: 8 days ago
Witham
Hays IT - Uk Posting account
Salary: £20000.00 - £23000.00 per annum
Posted: 15 days ago