The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 81 77 58
Rank change year-on-year
-4 -19
Permanent jobs requiring a 2nd Line Support 5 13 25
As % of all permanent IT jobs located in Essex 0.44% 1.14% 2.65%
As % of the Job Titles category 0.46% 1.19% 2.74%
Number of salaries quoted 3 10 25
Average salary £23,500 £26,250 £24,000
Average salary % change year-on-year
-10.47% +9.37%
90% offered a salary of more than £22,700 £22,000 £21,000
10% offered a salary of more than £44,700 £37,500 £26,900
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1086 1090 913
As % of all permanent IT jobs located in Essex 94.68% 95.87% 96.82%
Number of salaries quoted 864 868 796
Average salary £41,500 £42,500 £37,000
Average salary % change year-on-year
-2.35% +14.86%
90% offered a salary of more than £23,710 £27,500 £22,500
10% offered a salary of more than £60,000 £55,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Essex region.

2nd Line Support Salary Trend in Essex

2nd Line Support
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Essex region over the 3 months to 1 October 2014.

2nd Line Support Salary Histogram in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Brentwood -5 2 £22,500 -40.00%
Colchester - 1 £50,000 -
Southend-on-Sea - 1 - -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 1 October 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (65.71%) Windows
2 18 (51.43%) Microsoft
3 16 (45.71%) MS Office
4 14 (40.00%) Active Directory
5 13 (37.14%) SLA
5 13 (37.14%) Microsoft Certification
5 13 (37.14%) Windows Server 2008
6 12 (34.29%) Windows Server 2003
6 12 (34.29%) MS Exchange
7 11 (31.43%) TCP/IP
7 11 (31.43%) Windows 7
8 9 (25.71%) Analytical Skills
8 9 (25.71%) VMware
8 9 (25.71%) ITIL
9 8 (22.86%) Windows XP
10 7 (20.00%) Citrix
10 7 (20.00%) Network Security
11 6 (17.14%) VLAN
11 6 (17.14%) Windows Server 2012
11 6 (17.14%) vSphere
11 6 (17.14%) Firewall
11 6 (17.14%) IP Telephony
11 6 (17.14%) ITIL Certification
12 5 (14.29%) MCP
12 5 (14.29%) MCSE
12 5 (14.29%) MCITP
12 5 (14.29%) Exchange Server 2007
13 4 (11.43%) Exchange Server 2003
13 4 (11.43%) Exchange Server 2010
13 4 (11.43%) Finance

2nd Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 1 October 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (34.29%) MS Exchange
2 5 (14.29%) Exchange Server 2007
3 4 (11.43%) Exchange Server 2003
3 4 (11.43%) Exchange Server 2010
Applications
1 16 (45.71%) MS Office
2 3 (8.57%) MS Excel
Cloud Services
1 1 (2.86%) SaaS
1 1 (2.86%) Office 365
Communications & Networking
1 11 (31.43%) TCP/IP
2 7 (20.00%) Network Security
3 6 (17.14%) VLAN
3 6 (17.14%) Firewall
3 6 (17.14%) IP Telephony
4 3 (8.57%) DHCP
4 3 (8.57%) DNS
4 3 (8.57%) Internet
5 1 (2.86%) Broadband
5 1 (2.86%) VoIP
5 1 (2.86%) Wi-Fi
5 1 (2.86%) Wireless
Database & Business Intelligence
1 1 (2.86%) Relational Database
General
1 4 (11.43%) Finance
2 1 (2.86%) Advertising
Libraries, Frameworks & Software Standards
1 4 (11.43%) ADSI
Miscellaneous
1 9 (25.71%) Analytical Skills
2 2 (5.71%) Management Information System
3 1 (2.86%) Blackberry
3 1 (2.86%) Smartphone
3 1 (2.86%) iPhone
3 1 (2.86%) Data Integration
3 1 (2.86%) Data Protection Act
3 1 (2.86%) Mobile Computing
Operating Systems
1 23 (65.71%) Windows
2 13 (37.14%) Windows Server 2008
3 12 (34.29%) Windows Server 2003
4 11 (31.43%) Windows 7
5 8 (22.86%) Windows XP
6 6 (17.14%) Windows Server 2012
7 3 (8.57%) Windows 8
8 1 (2.86%) Linux
8 1 (2.86%) Android
8 1 (2.86%) Windows Vista
8 1 (2.86%) Red Hat Enterprise Linux
8 1 (2.86%) Apple iOS
Processes & Methodologies
1 9 (25.71%) ITIL
2 2 (5.71%) Data Protection
3 1 (2.86%) Configuration Management
3 1 (2.86%) Project Management
3 1 (2.86%) Service Management
3 1 (2.86%) Service Delivery
3 1 (2.86%) Change Management
3 1 (2.86%) Incident Management
3 1 (2.86%) Problem Management
3 1 (2.86%) Time Management
3 1 (2.86%) Capacity Management
3 1 (2.86%) Technical Analysis
Programming Languages
1 4 (11.43%) SQL
2 1 (2.86%) Perl
2 1 (2.86%) Python
2 1 (2.86%) Bash Shell
Qualifications
1 13 (37.14%) Microsoft Certification
2 6 (17.14%) ITIL Certification
3 5 (14.29%) MCP
3 5 (14.29%) MCSE
3 5 (14.29%) MCITP
4 1 (2.86%) MCSA
Quality Assurance & Compliance
1 13 (37.14%) SLA
System Software
1 14 (40.00%) Active Directory
2 6 (17.14%) vSphere
3 2 (5.71%) Hyper-V
3 2 (5.71%) VMware Infrastructure
4 1 (2.86%) Terminal Server
4 1 (2.86%) Microsoft Virtual Server
Systems Management
1 3 (8.57%) Norton AntiVirus
1 3 (8.57%) Backup Exec
2 1 (2.86%) WSUS
2 1 (2.86%) SCOM
Vendors
1 18 (51.43%) Microsoft
2 9 (25.71%) VMware
3 7 (20.00%) Citrix
4 3 (8.57%) Symantec
5 2 (5.71%) Sophos
5 2 (5.71%) Veritas
5 2 (5.71%) HP
6 1 (2.86%) Dell
6 1 (2.86%) Avaya
6 1 (2.86%) Juniper
6 1 (2.86%) Pegasus
6 1 (2.86%) Red Hat
6 1 (2.86%) Apple
6 1 (2.86%) Salesforce.com
6 1 (2.86%) Reuters
6 1 (2.86%) Bloomberg
6 1 (2.86%) McAfee
6 1 (2.86%) Cisco
6 1 (2.86%) Veeam
6 1 (2.86%) Infoblox