The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Essex region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 82 78 112
Rank change year-on-year
-4 +34
Permanent jobs requiring a 2nd Line Support 24 4 8
As % of all permanent IT jobs located in Essex 1.70% 0.41% 0.54%
As % of the Job Titles category 1.78% 0.43% 0.56%
Number of salaries quoted 21 4 7
Average salary £22,500 £33,750 £22,500
Average salary % change year-on-year
-33.33% +50.00%
90% offered a salary of more than £19,000 £24,800 £20,400
10% offered a salary of more than £29,800 £42,000 £26,400
UK excluding London average salary £24,000 £24,500 £24,000
% change year-on-year
-2.04% +2.08%
Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1345 940 1419
As % of all permanent IT jobs located in Essex 95.25% 96.51% 95.94%
Number of salaries quoted 1080 830 1131
Average salary £44,000 £40,000 £37,500
Average salary % change year-on-year
+10.00% +6.66%
90% offered a salary of more than £26,500 £27,500 £25,000
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
2nd Line Support
East of England

2nd Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Essex region.

2nd Line Support Salary Trend in Essex

2nd Line Support
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Essex region over the 3 months to 16 April 2014.

2nd Line Support Salary Histogram in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Chelmsford - 9 £23,750 -
Basildon - 7 £19,000 -
Maldon - 4 £25,000 -
Brentwood - 1 £32,000 -
Colchester - 1 £32,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 16 April 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 27 (79.41%) Windows
1 27 (79.41%) Microsoft
2 20 (58.82%) Microsoft Certification
3 18 (52.94%) Active Directory
3 18 (52.94%) Windows Server 2008
4 16 (47.06%) MS Exchange
4 16 (47.06%) Windows Server 2003
5 14 (41.18%) MCSE
5 14 (41.18%) Windows 7
5 14 (41.18%) MCITP
6 13 (38.24%) MS Office
7 11 (32.35%) VMware
8 10 (29.41%) ITIL
8 10 (29.41%) Office 365
9 8 (23.53%) Firewall
9 8 (23.53%) Sophos
9 8 (23.53%) SLA
9 8 (23.53%) Exchange Server 2010
9 8 (23.53%) Windows Server 2012
10 7 (20.59%) Hyper-V
10 7 (20.59%) Smartphone
10 7 (20.59%) Exchange Server 2003
10 7 (20.59%) Exchange Server 2007
10 7 (20.59%) TCP/IP
10 7 (20.59%) ADSI
10 7 (20.59%) MCP
10 7 (20.59%) MCSA
10 7 (20.59%) MS Excel
11 6 (17.65%) SQL Server
11 6 (17.65%) Windows XP

2nd Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 16 April 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (47.06%) MS Exchange
2 8 (23.53%) Exchange Server 2010
3 7 (20.59%) Exchange Server 2003
3 7 (20.59%) Exchange Server 2007
4 5 (14.71%) Exchange Server 2013
5 1 (2.94%) Exchange Server 2000
5 1 (2.94%) SharePoint
Applications
1 13 (38.24%) MS Office
2 7 (20.59%) MS Excel
Business Applications
1 1 (2.94%) Dynamics CRM
Cloud Services
1 10 (29.41%) Office 365
Communications & Networking
1 8 (23.53%) Firewall
2 7 (20.59%) TCP/IP
3 5 (14.71%) VDSL
3 5 (14.71%) ADSL
3 5 (14.71%) DNS
4 2 (5.88%) DHCP
4 2 (5.88%) IP Telephony
4 2 (5.88%) VLAN
4 2 (5.88%) Network Security
5 1 (2.94%) NAS
5 1 (2.94%) FTP
5 1 (2.94%) HTTP
5 1 (2.94%) SAN
Database & Business Intelligence
1 6 (17.65%) SQL Server
2 1 (2.94%) MS Access
General
1 2 (5.88%) Finance
Libraries, Frameworks & Software Standards
1 7 (20.59%) ADSI
2 1 (2.94%) COM
Miscellaneous
1 7 (20.59%) Smartphone
Operating Systems
1 27 (79.41%) Windows
2 18 (52.94%) Windows Server 2008
3 16 (47.06%) Windows Server 2003
4 14 (41.18%) Windows 7
5 8 (23.53%) Windows Server 2012
6 6 (17.65%) Windows XP
6 6 (17.65%) Windows 8
7 4 (11.76%) Windows Vista
8 2 (5.88%) Apple iOS
8 2 (5.88%) Android
9 1 (2.94%) Linux
9 1 (2.94%) Windows 2000
Processes & Methodologies
1 10 (29.41%) ITIL
2 3 (8.82%) Incident Management
3 1 (2.94%) Data Analysis
3 1 (2.94%) Root Cause Analysis
3 1 (2.94%) Business Continuity
3 1 (2.94%) Service Delivery
3 1 (2.94%) CRM
3 1 (2.94%) E-Commerce
Programming Languages
1 1 (2.94%) Delphi
1 1 (2.94%) SQL
Qualifications
1 20 (58.82%) Microsoft Certification
2 14 (41.18%) MCSE
2 14 (41.18%) MCITP
3 7 (20.59%) MCP
3 7 (20.59%) MCSA
4 5 (14.71%) ITIL Certification
5 2 (5.88%) MCDST
Quality Assurance & Compliance
1 8 (23.53%) SLA
System Software
1 18 (52.94%) Active Directory
2 7 (20.59%) Hyper-V
3 6 (17.65%) VMware Infrastructure
4 5 (14.71%) XenServer
5 4 (11.76%) Terminal Services
6 3 (8.82%) vSphere
Systems Management
1 4 (11.76%) Backup Exec
2 3 (8.82%) WSUS
2 3 (8.82%) Norton AntiVirus
3 1 (2.94%) ARCserve
Vendors
1 27 (79.41%) Microsoft
2 11 (32.35%) VMware
3 8 (23.53%) Sophos
4 5 (14.71%) Draytek
4 5 (14.71%) AVG
4 5 (14.71%) Symantec
5 4 (11.76%) Citrix
6 3 (8.82%) McAfee
6 3 (8.82%) Cisco
7 1 (2.94%) WatchGuard
7 1 (2.94%) Veeam
7 1 (2.94%) Salesforce.com
7 1 (2.94%) HP
7 1 (2.94%) Juniper
Essex
Sanderson
Salary: £25 - £28 per annum
Posted: Yesterday