The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Essex region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 69 80 60
Rank change year-on-year
+11 -20
Permanent jobs requiring a 2nd Line Support 19 11 37
As % of all permanent IT jobs located in Essex 1.62% 0.97% 3.17%
As % of the Job Titles category 1.70% 1.01% 3.25%
Number of salaries quoted 19 8 30
Average salary £26,500 £25,500 £24,500
Average salary % change year-on-year
+3.92% +4.08%
90% offered a salary of more than £21,500 £19,500 £21,000
10% offered a salary of more than £32,600 £37,500 £30,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1119 1093 1139
As % of all permanent IT jobs located in Essex 95.15% 95.96% 97.43%
Number of salaries quoted 956 903 985
Average salary £40,000 £42,500 £35,000
Average salary % change year-on-year
-5.88% +21.42%
90% offered a salary of more than £25,000 £28,000 £24,000
10% offered a salary of more than £62,500 £50,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
East of England

2nd Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Essex

2nd Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Essex region.

2nd Line Support Salary Trend in Essex

2nd Line Support
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Essex region over the 3 months to 1 August 2014.

2nd Line Support Salary Histogram in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Colchester - 7 £25,500 -
Brentwood +8 4 £32,000 +64.10%
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 1 August 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 35 (67.31%) Windows
2 30 (57.69%) Microsoft
3 26 (50.00%) Windows Server 2008
4 24 (46.15%) Microsoft Certification
5 23 (44.23%) Active Directory
5 23 (44.23%) Windows Server 2003
6 19 (36.54%) MS Office
6 19 (36.54%) MS Exchange
7 18 (34.62%) Windows 7
8 17 (32.69%) SLA
9 15 (28.85%) VMware
10 14 (26.92%) TCP/IP
10 14 (26.92%) MCSE
10 14 (26.92%) MCITP
11 13 (25.00%) ITIL
12 11 (21.15%) Windows Server 2012
12 11 (21.15%) Firewall
13 10 (19.23%) MCP
13 10 (19.23%) Office 365
14 9 (17.31%) Exchange Server 2010
14 9 (17.31%) Exchange Server 2007
14 9 (17.31%) ADSI
14 9 (17.31%) ITIL Certification
14 9 (17.31%) Sophos
15 8 (15.38%) Citrix
15 8 (15.38%) Windows XP
15 8 (15.38%) Exchange Server 2003
16 7 (13.46%) Network Security
16 7 (13.46%) VMware Infrastructure
16 7 (13.46%) vSphere

2nd Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 1 August 2014, IT jobs across the Essex region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (36.54%) MS Exchange
2 9 (17.31%) Exchange Server 2010
2 9 (17.31%) Exchange Server 2007
3 8 (15.38%) Exchange Server 2003
4 4 (7.69%) Exchange Server 2013
5 1 (1.92%) SharePoint
Applications
1 19 (36.54%) MS Office
2 5 (9.62%) MS Excel
Cloud Services
1 10 (19.23%) Office 365
Communications & Networking
1 14 (26.92%) TCP/IP
2 11 (21.15%) Firewall
3 7 (13.46%) Network Security
4 6 (11.54%) VLAN
4 6 (11.54%) IP Telephony
4 6 (11.54%) DNS
5 4 (7.69%) VDSL
5 4 (7.69%) ADSL
6 3 (5.77%) Internet
6 3 (5.77%) DHCP
7 1 (1.92%) Wi-Fi
7 1 (1.92%) Wireless
7 1 (1.92%) SAN
7 1 (1.92%) FTP
7 1 (1.92%) VoIP
7 1 (1.92%) NAS
Database & Business Intelligence
1 5 (9.62%) SQL Server
2 1 (1.92%) Relational Database
General
1 4 (7.69%) Finance
Libraries, Frameworks & Software Standards
1 9 (17.31%) ADSI
Miscellaneous
1 4 (7.69%) Smartphone
2 2 (3.85%) Management Information System
3 1 (1.92%) Data Integration
3 1 (1.92%) Data Protection Act
Operating Systems
1 35 (67.31%) Windows
2 26 (50.00%) Windows Server 2008
3 23 (44.23%) Windows Server 2003
4 18 (34.62%) Windows 7
5 11 (21.15%) Windows Server 2012
6 8 (15.38%) Windows XP
7 6 (11.54%) Windows 8
8 5 (9.62%) Windows Vista
9 2 (3.85%) Linux
10 1 (1.92%) Windows 2000
10 1 (1.92%) Red Hat Enterprise Linux
Processes & Methodologies
1 13 (25.00%) ITIL
2 4 (7.69%) Incident Management
3 2 (3.85%) Data Protection
3 2 (3.85%) Service Delivery
4 1 (1.92%) Change Management
4 1 (1.92%) Business Continuity
4 1 (1.92%) Service Management
4 1 (1.92%) Configuration Management
4 1 (1.92%) Project Management
4 1 (1.92%) E-Commerce
4 1 (1.92%) Time Management
4 1 (1.92%) Problem Management
4 1 (1.92%) Technical Analysis
4 1 (1.92%) Root Cause Analysis
4 1 (1.92%) Capacity Management
Programming Languages
1 4 (7.69%) SQL
2 1 (1.92%) Python
2 1 (1.92%) Perl
2 1 (1.92%) Bash Shell
Qualifications
1 24 (46.15%) Microsoft Certification
2 14 (26.92%) MCSE
2 14 (26.92%) MCITP
3 10 (19.23%) MCP
4 9 (17.31%) ITIL Certification
5 5 (9.62%) MCSA
Quality Assurance & Compliance
1 17 (32.69%) SLA
System Software
1 23 (44.23%) Active Directory
2 7 (13.46%) VMware Infrastructure
2 7 (13.46%) vSphere
3 6 (11.54%) Hyper-V
4 4 (7.69%) XenServer
4 4 (7.69%) Terminal Services
5 1 (1.92%) Terminal Server
5 1 (1.92%) Microsoft Virtual Server
Systems Management
1 6 (11.54%) Backup Exec
2 5 (9.62%) Norton AntiVirus
3 3 (5.77%) WSUS
4 1 (1.92%) ARCserve
4 1 (1.92%) SCOM
Vendors
1 30 (57.69%) Microsoft
2 15 (28.85%) VMware
3 9 (17.31%) Sophos
4 8 (15.38%) Citrix
5 5 (9.62%) Symantec
6 4 (7.69%) Draytek
6 4 (7.69%) AVG
7 3 (5.77%) McAfee
8 2 (3.85%) Veeam
8 2 (3.85%) Veritas
8 2 (3.85%) Cisco
8 2 (3.85%) Juniper
9 1 (1.92%) Reuters
9 1 (1.92%) Bloomberg
9 1 (1.92%) Pegasus
9 1 (1.92%) Red Hat
9 1 (1.92%) Salesforce.com
9 1 (1.92%) HP
9 1 (1.92%) Infoblox
9 1 (1.92%) WatchGuard