The table below looks at the statistics for ITSM skills in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 91 93 83
Rank change year-on-year
+2 -10
Permanent jobs citing ITSM 12 1 1
As % of all permanent IT jobs located in Essex 0.85% 0.092% 0.11%
As % of the Processes & Methodologies category 1.04% 0.11% 0.15%
Number of salaries quoted 11 1 0
Average salary £35,000 £75,000 -
Average salary % change year-on-year
-53.33% -
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Essex region.

Processes & Methodologies Category
Essex
Permanent IT job ads with a match in the
Processes & Methodologies category
1159 907 656
As % of all permanent IT jobs located in Essex 82.02% 83.52% 75.23%
Number of salaries quoted 910 687 585
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £32,500 £30,000 £30,000
10% offered a salary of more than £75,000 £57,500 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Essex region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Essex

ITSM
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Essex region.

ITSM Salary Trend in Essex

ITSM
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing ITSM across the Essex region over the 3 months to 19 December 2014.

ITSM Salary Histogram in Essex

ITSM
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Essex region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chelmsford - 3 £56,500 -
Colchester - 1 £60,000 -
Harlow - 1 £29,000 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Essex

For the 6 months to 19 December 2014, IT jobs across the Essex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (73.68%) Service Management
2 13 (68.42%) ITIL
3 10 (52.63%) Law
4 7 (36.84%) Citrix
4 7 (36.84%) Windows
4 7 (36.84%) SQL
5 6 (31.58%) Windows Server 2008
5 6 (31.58%) NetApp
5 6 (31.58%) Active Directory
5 6 (31.58%) XenApp
5 6 (31.58%) Finance
6 5 (26.32%) MS Exchange
6 5 (26.32%) Exchange Server 2010
6 5 (26.32%) Exchange Server 2013
7 4 (21.05%) Degree
7 4 (21.05%) Problem Management
7 4 (21.05%) Release Management
7 4 (21.05%) Root Cause Analysis
8 3 (15.79%) VBA
8 3 (15.79%) ITIL Certification
8 3 (15.79%) assyst
9 2 (10.53%) Management Information System
9 2 (10.53%) NHS
9 2 (10.53%) ITIL V3
9 2 (10.53%) ISO/IEC 20000
9 2 (10.53%) HTML
9 2 (10.53%) Legal
9 2 (10.53%) Publishing
9 2 (10.53%) PRINCE
9 2 (10.53%) Project Management

ITSM
Top Related IT Skills in Essex by Category

For the 6 months to 19 December 2014, IT jobs across the Essex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (26.32%) MS Exchange
1 5 (26.32%) Exchange Server 2010
1 5 (26.32%) Exchange Server 2013
2 1 (5.26%) BizTalk Server
2 1 (5.26%) SharePoint Server
Applications
1 1 (5.26%) MS Office
1 1 (5.26%) MS Excel
1 1 (5.26%) MS PowerPoint
Business Applications
1 3 (15.79%) assyst
2 1 (5.26%) Remedy ITSM
Communications & Networking
1 1 (5.26%) LAN
1 1 (5.26%) WAN
1 1 (5.26%) Wi-Fi
General
1 10 (52.63%) Law
2 6 (31.58%) Finance
3 2 (10.53%) Legal
3 2 (10.53%) Publishing
Job Titles
1 6 (31.58%) Team Leader
1 6 (31.58%) Service Desk Team Leader
2 5 (26.32%) Service Manager
3 4 (21.05%) Problem Manager
3 4 (21.05%) IT Services Manager
4 2 (10.53%) Release Manager
4 2 (10.53%) Service Desk Manager
4 2 (10.53%) ITIL Manager
5 1 (5.26%) Change Manager
5 1 (5.26%) Service Desk Analyst
5 1 (5.26%) Software Engineer
5 1 (5.26%) Analyst
5 1 (5.26%) Service Analyst
5 1 (5.26%) Change and Release Manager
Libraries, Frameworks & Software Standards
1 2 (10.53%) HTML
2 1 (5.26%) .NET
2 1 (5.26%) WAP
Miscellaneous
1 2 (10.53%) NHS
1 2 (10.53%) Management Information System
2 1 (5.26%) PDA
2 1 (5.26%) Blackberry
Operating Systems
1 7 (36.84%) Windows
2 6 (31.58%) Windows Server 2008
3 1 (5.26%) Windows Phone
Processes & Methodologies
1 14 (73.68%) Service Management
2 13 (68.42%) ITIL
3 4 (21.05%) Problem Management
3 4 (21.05%) Release Management
3 4 (21.05%) Root Cause Analysis
4 2 (10.53%) Incident Management
4 2 (10.53%) ITIL V3
4 2 (10.53%) PRINCE
4 2 (10.53%) Project Management
4 2 (10.53%) Service Delivery
4 2 (10.53%) Change Management
5 1 (5.26%) Risk Management
5 1 (5.26%) Stakeholder Management
5 1 (5.26%) Software Engineering
5 1 (5.26%) Matrix Management
5 1 (5.26%) Trend Analysis
5 1 (5.26%) Software Distribution
5 1 (5.26%) Line Management
Programming Languages
1 7 (36.84%) SQL
2 3 (15.79%) VBA
3 1 (5.26%) VB
3 1 (5.26%) C#
3 1 (5.26%) Java
Qualifications
1 4 (21.05%) Degree
2 3 (15.79%) ITIL Certification
3 1 (5.26%) MCP
3 1 (5.26%) Microsoft Certification
3 1 (5.26%) A+ Certification
Quality Assurance & Compliance
1 2 (10.53%) ISO/IEC 20000
System Software
1 6 (31.58%) Active Directory
1 6 (31.58%) XenApp
Vendors
1 7 (36.84%) Citrix
2 6 (31.58%) NetApp
3 2 (10.53%) EMC
4 1 (5.26%) Oracle
4 1 (5.26%) Microsoft
4 1 (5.26%) Siemens
4 1 (5.26%) Remedy
4 1 (5.26%) Mitel
4 1 (5.26%) Altiris