The table below looks at the statistics for ITSM skills in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 65 90 76
Rank change year-on-year
+25 -14
Permanent jobs citing ITSM 40 11 10
As % of all permanent IT jobs located in Essex 3.36% 0.86% 1.00%
As % of the Processes & Methodologies category 3.84% 1.01% 1.18%
Number of salaries quoted 26 11 10
Average salary £55,000 £57,000 £50,000
Average salary % change year-on-year
-3.50% +14.00%
90% offered a salary of more than £45,750 £50,000 £44,750
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Essex region.

Processes & Methodologies Category
Essex
Permanent IT job ads with a match in the
Processes & Methodologies category
1042 1088 849
As % of all permanent IT jobs located in Essex 87.56% 85.33% 84.98%
Number of salaries quoted 779 877 649
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £30,000 £28,500 £29,500
10% offered a salary of more than £82,500 £65,000 £70,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Essex region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Essex

ITSM
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Essex region.

ITSM Salary Trend in Essex

ITSM
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing ITSM across the Essex region over the 3 months to 12 February 2016.

ITSM Salary Histogram in Essex

ITSM
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Essex region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Colchester +3 20 £55,000 -8.33%
Brentwood - 14 - -
Harlow +6 1 £52,500 +81.03%
Saffron Walden - 1 £60,000 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Essex

For the 6 months to 12 February 2016, IT jobs across the Essex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 47 (78.33%) ITIL
2 21 (35.00%) Service Management
3 18 (30.00%) Windows
3 18 (30.00%) Citrix
4 17 (28.33%) Problem Management
4 17 (28.33%) XenApp
5 15 (25.00%) ServiceNow
6 14 (23.33%) ITIL V3
7 12 (20.00%) SLA
8 11 (18.33%) NetApp
8 11 (18.33%) MS Exchange
8 11 (18.33%) Exchange Server 2013
8 11 (18.33%) Exchange Server 2010
8 11 (18.33%) Windows Server
9 10 (16.67%) Root Cause Analysis
10 9 (15.00%) Analytical Skills
10 9 (15.00%) Windows Server 2008
10 9 (15.00%) assyst
10 9 (15.00%) Incident Management
10 9 (15.00%) Service Delivery
10 9 (15.00%) Project Management
11 8 (13.33%) Law
11 8 (13.33%) Microsoft
11 8 (13.33%) ITIL V2
12 7 (11.67%) Windows 8
12 7 (11.67%) VMware Infrastructure
12 7 (11.67%) AppSense
12 7 (11.67%) Cisco
12 7 (11.67%) MS Office
12 7 (11.67%) Publishing

ITSM
Top Related IT Skills in Essex by Category

For the 6 months to 12 February 2016, IT jobs across the Essex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 11 (18.33%) Exchange Server 2010
1 11 (18.33%) Exchange Server 2013
1 11 (18.33%) MS Exchange
2 3 (5.00%) IIS
Applications
1 7 (11.67%) MS Office
2 1 (1.67%) MS Excel
Business Applications
1 9 (15.00%) assyst
2 6 (10.00%) Remedy ITSM
Cloud Services
1 2 (3.33%) SaaS
Communications & Networking
1 6 (10.00%) Firewall
1 6 (10.00%) LAN
1 6 (10.00%) SAN
1 6 (10.00%) WAN
2 2 (3.33%) Unified Communications
General
1 8 (13.33%) Law
2 7 (11.67%) Publishing
3 4 (6.67%) Finance
4 2 (3.33%) Telecoms
Job Titles
1 15 (25.00%) Service Manager
2 11 (18.33%) Problem Manager
3 10 (16.67%) Service Desk Manager
4 9 (15.00%) ITIL Manager
4 9 (15.00%) ITIL Problem Manager
5 8 (13.33%) Incident and Problem Manager
5 8 (13.33%) Incident Manager
6 7 (11.67%) Desktop Support
7 6 (10.00%) IT Manager
7 6 (10.00%) ITIL Incident Manager
7 6 (10.00%) Network Manager
7 6 (10.00%) Service Management Specialist
8 4 (6.67%) IT Services Manager
8 4 (6.67%) Support Engineer
9 3 (5.00%) Analyst
9 3 (5.00%) Applications Support
9 3 (5.00%) Applications Support Engineer
9 3 (5.00%) Configuration Manager
9 3 (5.00%) Delivery Manager
9 3 (5.00%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (5.00%) .NET
1 3 (5.00%) COM+
1 3 (5.00%) CSS
1 3 (5.00%) HTML
1 3 (5.00%) jQuery
1 3 (5.00%) LINQ
1 3 (5.00%) XML
1 3 (5.00%) XSLT
2 1 (1.67%) ASP.NET
Miscellaneous
1 9 (15.00%) Analytical Skills
2 6 (10.00%) Blackberry
2 6 (10.00%) Fat Client
2 6 (10.00%) Mobile Computing
2 6 (10.00%) Thin Client
3 5 (8.33%) Performance Metrics
4 4 (6.67%) CESG
5 2 (3.33%) CMDB
6 1 (1.67%) User Experience
Operating Systems
1 18 (30.00%) Windows
2 11 (18.33%) Windows Server
3 9 (15.00%) Windows Server 2008
4 7 (11.67%) Windows 8
5 6 (10.00%) Android
6 5 (8.33%) Windows Server 2012
Processes & Methodologies
1 47 (78.33%) ITIL
2 21 (35.00%) Service Management
3 17 (28.33%) Problem Management
4 14 (23.33%) ITIL V3
5 10 (16.67%) Root Cause Analysis
6 9 (15.00%) Incident Management
6 9 (15.00%) Project Management
6 9 (15.00%) Service Delivery
7 8 (13.33%) ITIL V2
8 5 (8.33%) Change Control
8 5 (8.33%) Identity Access Management
8 5 (8.33%) Identity Management
8 5 (8.33%) Trend Analysis
9 4 (6.67%) Data Protection
9 4 (6.67%) Information Security
10 3 (5.00%) Continuous Improvement
10 3 (5.00%) Security Management
11 2 (3.33%) Change Management
11 2 (3.33%) Configuration Management
11 2 (3.33%) Disaster Recovery
Programming Languages
1 3 (5.00%) C#
1 3 (5.00%) JavaScript
1 3 (5.00%) VB
1 3 (5.00%) VB6
2 2 (3.33%) SQL
2 2 (3.33%) T-SQL
Qualifications
1 4 (6.67%) CISM
1 4 (6.67%) CISSP
2 3 (5.00%) Degree
2 3 (5.00%) ITIL Certification
3 1 (1.67%) Microsoft Certification
Quality Assurance & Compliance
1 12 (20.00%) SLA
System Software
1 17 (28.33%) XenApp
2 7 (11.67%) VMware Infrastructure
3 6 (10.00%) vSphere
3 6 (10.00%) XenDesktop
4 2 (3.33%) Active Directory
Systems Management
1 1 (1.67%) SCCM
1 1 (1.67%) SCOM
Vendors
1 18 (30.00%) Citrix
2 15 (25.00%) ServiceNow
3 11 (18.33%) NetApp
4 8 (13.33%) Microsoft
5 7 (11.67%) AppSense
5 7 (11.67%) Cisco
5 7 (11.67%) VMware
6 6 (10.00%) Apple
6 6 (10.00%) Dell
6 6 (10.00%) HP
6 6 (10.00%) Juniper
6 6 (10.00%) Palo Alto
6 6 (10.00%) Remedy
7 3 (5.00%) EMC
8 1 (1.67%) BMC