The table below looks at the statistics for ITSM skills in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 76 91 88
Rank change year-on-year
+15 -3
Permanent jobs citing ITSM 9 2 1
As % of all permanent IT jobs located in Essex 0.81% 0.19% 0.096%
As % of the Processes & Methodologies category 1.14% 0.23% 0.14%
Number of salaries quoted 9 2 1
Average salary £55,000 £76,250 £42,500
Average salary % change year-on-year
-27.86% +79.41%
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Essex region.

Processes & Methodologies Category
Essex
Permanent IT job ads with a match in the
Processes & Methodologies category
791 860 739
As % of all permanent IT jobs located in Essex 71.13% 79.70% 70.72%
Number of salaries quoted 614 689 641
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £70,000 £56,500 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Essex region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Essex

ITSM
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Essex region.

ITSM Salary Trend in Essex

ITSM
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing ITSM across the Essex region over the 3 months to 29 August 2014.

ITSM Salary Histogram in Essex

ITSM
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Essex region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Colchester - 4 £57,500 -
Chelmsford - 2 £33,750 -
Southend-on-Sea - 1 £43,500 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Essex

For the 6 months to 29 August 2014, IT jobs across the Essex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 35 (89.74%) ITIL
2 34 (87.18%) Windows
3 32 (82.05%) Citrix
3 32 (82.05%) NetApp
3 32 (82.05%) XenApp
4 31 (79.49%) Windows Server 2008
5 25 (64.10%) Problem Management
6 24 (61.54%) assyst
6 24 (61.54%) Exchange Server 2010
6 24 (61.54%) MS Exchange
6 24 (61.54%) Exchange Server 2013
7 19 (48.72%) Service Management
8 17 (43.59%) ITIL V3
9 13 (33.33%) EMC
9 13 (33.33%) Root Cause Analysis
10 11 (28.21%) Degree
11 10 (25.64%) Remedy ITSM
11 10 (25.64%) SAN
11 10 (25.64%) ITIL V2
11 10 (25.64%) Remedy
12 9 (23.08%) Release Management
13 8 (20.51%) Management Information System
13 8 (20.51%) Law
14 7 (17.95%) SharePoint Server
14 7 (17.95%) BizTalk Server
14 7 (17.95%) Documentum
14 7 (17.95%) ABAP
14 7 (17.95%) Java
14 7 (17.95%) SQL
14 7 (17.95%) .NET

ITSM
Top Related IT Skills in Essex by Category

For the 6 months to 29 August 2014, IT jobs across the Essex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 24 (61.54%) MS Exchange
1 24 (61.54%) Exchange Server 2010
1 24 (61.54%) Exchange Server 2013
2 7 (17.95%) Documentum
2 7 (17.95%) BizTalk Server
2 7 (17.95%) SharePoint Server
Applications
1 2 (5.13%) MS Excel
Business Applications
1 24 (61.54%) assyst
2 10 (25.64%) Remedy ITSM
Communications & Networking
1 10 (25.64%) SAN
2 1 (2.56%) HTTP
Database & Business Intelligence
1 3 (7.69%) Oracle Reports
General
1 8 (20.51%) Law
2 5 (12.82%) Publishing
3 3 (7.69%) Finance
4 2 (5.13%) Legal
5 1 (2.56%) Local Government
Job Titles
1 23 (58.97%) Problem Manager
2 10 (25.64%) ITIL Manager
3 9 (23.08%) Release Manager
4 5 (12.82%) Service Manager
5 3 (7.69%) Change Manager
6 2 (5.13%) Delivery Manager
6 2 (5.13%) Service Desk Manager
6 2 (5.13%) IT Services Manager
6 2 (5.13%) ITIL Change Manager
6 2 (5.13%) Services Delivery Manager
7 1 (2.56%) Change and Release Manager
7 1 (2.56%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 7 (17.95%) .NET
2 4 (10.26%) ASP.NET
Miscellaneous
1 8 (20.51%) Management Information System
2 2 (5.13%) NHS
Operating Systems
1 34 (87.18%) Windows
2 31 (79.49%) Windows Server 2008
Processes & Methodologies
1 35 (89.74%) ITIL
2 25 (64.10%) Problem Management
3 19 (48.72%) Service Management
4 17 (43.59%) ITIL V3
5 13 (33.33%) Root Cause Analysis
6 10 (25.64%) ITIL V2
7 9 (23.08%) Release Management
8 6 (15.38%) Business Analysis
9 5 (12.82%) Process Management
10 4 (10.26%) Risk Management
10 4 (10.26%) Trend Analysis
11 3 (7.69%) Project Management
11 3 (7.69%) Service Delivery
11 3 (7.69%) Change Management
12 2 (5.13%) Business Intelligence
12 2 (5.13%) PRINCE
12 2 (5.13%) Stakeholder Management
12 2 (5.13%) Matrix Management
13 1 (2.56%) Incident Management
13 1 (2.56%) Migration
Programming Languages
1 7 (17.95%) Java
1 7 (17.95%) SQL
1 7 (17.95%) ABAP
2 4 (10.26%) VBA
2 4 (10.26%) C#
2 4 (10.26%) VB
2 4 (10.26%) VB.NET
Qualifications
1 11 (28.21%) Degree
2 5 (12.82%) ITIL Certification
3 1 (2.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (5.13%) QA
2 1 (2.56%) SLA
System Software
1 32 (82.05%) XenApp
Vendors
1 32 (82.05%) Citrix
1 32 (82.05%) NetApp
2 13 (33.33%) EMC
3 10 (25.64%) Remedy
4 7 (17.95%) Oracle
4 7 (17.95%) SAP