The first table below looks at the demand for ITSM skills in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Essex region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 83 99 98
Rank change year-on-year
+16 -1
Permanent jobs citing ITSM 4 5 4
As % of all permanent IT jobs located in Essex 0.398% 0.364% 0.319%
As % of the Processes & Methodologies category 0.563% 0.539% 0.439%
Number of salaries quoted 4 5 4
Average salary £46,500 £31,000 £40,000
Average salary % change year-on-year
+50.00% -22.50%
UK excluding London average salary £45,000 £43,500 £43,750
% change year-on-year
+3.44% -0.57%
All Processes & Methodologies
Essex
Permanent IT job ads with a match in the
Processes & Methodologies category
711 927 912
As % of all permanent IT jobs located in Essex 70.68% 67.42% 72.84%
Number of salaries quoted 593 802 765
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £29,750 £26,900 £29,000
10% offered a salary of more than £60,000 £60,000 £63,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
East of England

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Essex region as a proportion of the total demand within the Processes & Methodologies category.

Essex ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Essex region.

Essex ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the Essex region over the 3 months to 24 May 2013.

Essex ITSM Salary Histogram

ITSM
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Essex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 6 (100.00%) ITIL
2 4 (66.67%) Windows
2 4 (66.67%) Service Management
3 3 (50.00%) Microsoft
3 3 (50.00%) Degree
4 2 (33.33%) Windows Server 2008
4 2 (33.33%) XenApp
4 2 (33.33%) Exchange Server 2010
4 2 (33.33%) VMware
4 2 (33.33%) Banking
4 2 (33.33%) Root Cause Analysis
4 2 (33.33%) Information Governance
4 2 (33.33%) Active Directory
4 2 (33.33%) EMC
4 2 (33.33%) PRINCE2
4 2 (33.33%) MS Visio
4 2 (33.33%) MS Exchange
4 2 (33.33%) UML
4 2 (33.33%) SQL
4 2 (33.33%) MS Project
4 2 (33.33%) MS Office
4 2 (33.33%) Service Delivery
4 2 (33.33%) Change Management
4 2 (33.33%) Financial Institution
4 2 (33.33%) Management Information System
4 2 (33.33%) Finance
4 2 (33.33%) Citrix
4 2 (33.33%) NetApp
4 2 (33.33%) NHS
4 2 (33.33%) Project Management

ITSM
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Essex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (33.33%) Exchange Server 2010
1 2 (33.33%) MS Exchange
2 1 (16.67%) SharePoint
2 1 (16.67%) Documentum
Applications
1 2 (33.33%) MS Visio
1 2 (33.33%) MS Project
1 2 (33.33%) MS Office
2 1 (16.67%) MS Excel
Communications & Networking
1 1 (16.67%) Intranet
1 1 (16.67%) Extranet
General
1 2 (33.33%) Banking
1 2 (33.33%) Financial Institution
1 2 (33.33%) Finance
2 1 (16.67%) Law
2 1 (16.67%) Legal
Job Titles
1 2 (33.33%) Change Manager
1 2 (33.33%) Problem Manager
1 2 (33.33%) Analyst
2 1 (16.67%) Programmer
2 1 (16.67%) Business Analyst
2 1 (16.67%) Developer
2 1 (16.67%) Developer Analyst
2 1 (16.67%) NHS Business Analyst
Miscellaneous
1 2 (33.33%) Management Information System
1 2 (33.33%) NHS
2 1 (16.67%) Informatics
2 1 (16.67%) Computer Science
Operating Systems
1 4 (66.67%) Windows
2 2 (33.33%) Windows Server 2008
Processes & Methodologies
1 6 (100.00%) ITIL
2 4 (66.67%) Service Management
3 2 (33.33%) Root Cause Analysis
3 2 (33.33%) Information Governance
3 2 (33.33%) PRINCE2
3 2 (33.33%) UML
3 2 (33.33%) Service Delivery
3 2 (33.33%) Change Management
3 2 (33.33%) Project Management
4 1 (16.67%) Content Management
4 1 (16.67%) Business Analysis
4 1 (16.67%) Knowledge Management
4 1 (16.67%) Continuous Improvement
4 1 (16.67%) User Acceptance Testing
Programming Languages
1 2 (33.33%) SQL
Qualifications
1 3 (50.00%) Degree
2 1 (16.67%) ISEB
System Software
1 2 (33.33%) XenApp
1 2 (33.33%) Active Directory
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) VMware
2 2 (33.33%) EMC
2 2 (33.33%) Citrix
2 2 (33.33%) NetApp
3 1 (16.67%) SAP