The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the Exeter region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Exeter region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support Analyst
Rank 29 38 25
Rank change year-on-year
+9 -13
Permanent jobs requiring a 1st Line Support Analyst 1 1 2
As % of all permanent IT jobs located in Exeter 0.870% 0.463% 1.504%
As % of the Job Titles category 0.971% 0.467% 1.538%
Number of salaries quoted 1 1 2
Average salary £15,500 £20,500 £20,000
Average salary % change year-on-year
-24.39% +2.50%
UK excluding London average salary £20,000 £19,000 £20,000
% change year-on-year
+5.26% -5.00%
All Job Titles
Exeter
Permanent IT job ads with a match in the
Job Titles category
103 214 130
As % of all permanent IT jobs located in Exeter 89.57% 99.07% 97.74%
Number of salaries quoted 92 172 107
Average salary £33,000 £30,212 £27,500
Average salary % change year-on-year
+9.22% +9.86%
90% offered a salary of more than £21,500 £22,500 £20,000
10% offered a salary of more than £37,500 £32,500 £47,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support Analyst
Devon

1st Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst across the Exeter region as a proportion of the total demand within the Job Titles category.

Exeter 1st Line Support Analyst Jobs Demand Trend

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the Exeter region.

Exeter 1st Line Support Analyst Salary Trend

1st Line Support Analyst
Top 13 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Exeter region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 3 (75.00%) Retail
1 3 (75.00%) Windows
1 3 (75.00%) CRM
1 3 (75.00%) Windows XP
2 1 (25.00%) VPN
2 1 (25.00%) SLA
2 1 (25.00%) Microsoft
2 1 (25.00%) Terminal Services
2 1 (25.00%) Internet
2 1 (25.00%) MS Excel
2 1 (25.00%) Time Management
2 1 (25.00%) SQL Server
2 1 (25.00%) Service Management

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Exeter region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 1 (25.00%) MS Excel
Communications & Networking
1 1 (25.00%) VPN
1 1 (25.00%) Internet
Database & Business Intelligence
1 1 (25.00%) SQL Server
General
1 3 (75.00%) Retail
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows XP
Processes & Methodologies
1 3 (75.00%) CRM
2 1 (25.00%) Time Management
2 1 (25.00%) Service Management
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 1 (25.00%) Terminal Services
Vendors
1 1 (25.00%) Microsoft
Exeter, South West
Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed... To work under the direction of the CSC Manager and CSC Team...
Capita Resourcing
Salary: £18499.00 - £18500.00 per annum
Posted: 23 May 2013
Exeter, Devon
Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed... To work under the direction of the CSC Manager and CSC Team...
Capita Resourcing - Jobs at Capita
Salary: £18499.00 - £18500.00 per annum
Posted: 22 May 2013