The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Exeter region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 32 - 29
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 3 0 3
As % of all permanent IT jobs located in Exeter 1.69% - 1.61%
As % of the Job Titles category 1.79% - 1.63%
Number of salaries quoted 2 0 3
Average salary £27,000 - £21,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
Devon

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Exeter region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Exeter
Permanent IT job ads with a match in the
Job Titles category
168 85 184
As % of all permanent IT jobs located in Exeter 94.92% 90.43% 98.92%
Number of salaries quoted 139 76 174
Average salary £35,000 £34,000 £32,500
Average salary % change year-on-year
+2.94% +4.61%
90% offered a salary of more than £21,500 £25,000 £21,000
10% offered a salary of more than £45,000 £45,000 £41,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Exeter

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Exeter region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Exeter

2nd Line Support
Salary Trend in Exeter

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Exeter region.

2nd Line Support Salary Trend in Exeter

2nd Line Support
Top 30 Related IT Skills in Exeter

For the 6 months to 19 September 2014, IT jobs across the Exeter region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (100.00%) Microsoft
2 4 (57.14%) SQL Server
2 4 (57.14%) MS Excel
2 4 (57.14%) SLA
2 4 (57.14%) Internet
3 3 (42.86%) Time Management
3 3 (42.86%) Analytical Skills
3 3 (42.86%) VPN
3 3 (42.86%) SQL
3 3 (42.86%) Service Management
3 3 (42.86%) Microsoft Certification
3 3 (42.86%) Terminal Services
4 2 (28.57%) Active Directory
4 2 (28.57%) Service Delivery
4 2 (28.57%) Windows
4 2 (28.57%) WAN
4 2 (28.57%) TCP/IP
4 2 (28.57%) MS Exchange
4 2 (28.57%) LAN
5 1 (14.29%) WLAN
5 1 (14.29%) IIS
5 1 (14.29%) MS Office
5 1 (14.29%) ITIL
5 1 (14.29%) MCP
5 1 (14.29%) SSL
5 1 (14.29%) Cisco
5 1 (14.29%) IBM
5 1 (14.29%) Migration
5 1 (14.29%) VMware
5 1 (14.29%) VMware Certified Professional (VCP)

2nd Line Support
Top Related IT Skills in Exeter by Category

For the 6 months to 19 September 2014, IT jobs across the Exeter region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (28.57%) MS Exchange
2 1 (14.29%) Exchange Server 2003
2 1 (14.29%) Lync
2 1 (14.29%) Exchange Server 2010
2 1 (14.29%) IIS
Applications
1 4 (57.14%) MS Excel
2 1 (14.29%) MS Office
Communications & Networking
1 4 (57.14%) Internet
2 3 (42.86%) VPN
3 2 (28.57%) LAN
3 2 (28.57%) WAN
3 2 (28.57%) TCP/IP
4 1 (14.29%) WLAN
4 1 (14.29%) SSL
4 1 (14.29%) SAN
4 1 (14.29%) Unified Communications
Database & Business Intelligence
1 4 (57.14%) SQL Server
Miscellaneous
1 3 (42.86%) Analytical Skills
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Windows Server 2008
Processes & Methodologies
1 3 (42.86%) Service Management
1 3 (42.86%) Time Management
2 2 (28.57%) Service Delivery
3 1 (14.29%) Migration
3 1 (14.29%) ITIL
3 1 (14.29%) Project Management
Programming Languages
1 3 (42.86%) SQL
Qualifications
1 3 (42.86%) Microsoft Certification
2 1 (14.29%) VMware Certified Professional (VCP)
2 1 (14.29%) MCITP
2 1 (14.29%) MCP
Quality Assurance & Compliance
1 4 (57.14%) SLA
System Software
1 3 (42.86%) Terminal Services
2 2 (28.57%) Active Directory
3 1 (14.29%) vSphere
Systems Management
1 1 (14.29%) SCCM
Vendors
1 7 (100.00%) Microsoft
2 1 (14.29%) HP
2 1 (14.29%) Dell
2 1 (14.29%) Avaya
2 1 (14.29%) VMware
2 1 (14.29%) Cisco
2 1 (14.29%) IBM