The table below looks at the statistics for Contact Management skills in IT jobs advertised for the Exeter region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank 31 - -
Rank change year-on-year
- 0
Permanent jobs citing Contact Management 3 0 0
As % of all permanent IT jobs located in Exeter 1.74% - -
As % of the Processes & Methodologies category 2.24% - -
Number of salaries quoted 3 0 0
Average salary £18,250 - -
UK excluding London average salary £57,500 £40,000 £47,500
% change year-on-year
+43.75% -15.78%
Contact Management
Devon

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Exeter region.

Processes & Methodologies Category
Exeter
Permanent IT job ads with a match in the
Processes & Methodologies category
134 69 124
As % of all permanent IT jobs located in Exeter 77.91% 73.40% 66.67%
Number of salaries quoted 109 56 117
Average salary £36,500 £35,000 £37,500
Average salary % change year-on-year
+4.28% -6.66%
90% offered a salary of more than £22,000 £27,500 £26,750
10% offered a salary of more than £58,000 £53,500 £42,809
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Contact Management
Jobs Demand Trend in Exeter

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Exeter region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Exeter

Contact Management
Salary Trend in Exeter

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Exeter region.

Contact Management Salary Trend in Exeter

Contact Management
Top 10 Related IT Skills in Exeter

For the 6 months to 18 September 2014, IT jobs across the Exeter region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 3 (100.00%) SLA
1 3 (100.00%) Incident Management
2 1 (33.33%) Windows
2 1 (33.33%) MS Exchange
2 1 (33.33%) Process Management
2 1 (33.33%) Change Management
2 1 (33.33%) Cisco
2 1 (33.33%) Microsoft
2 1 (33.33%) Active Directory
2 1 (33.33%) Microsoft Certification

Contact Management
Top Related IT Skills in Exeter by Category

For the 6 months to 18 September 2014, IT jobs across the Exeter region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) MS Exchange
Job Titles
1 3 (100.00%) Analyst
1 3 (100.00%) Support Analyst
2 1 (33.33%) 1st Line Support Analyst
2 1 (33.33%) IT Support
2 1 (33.33%) 1st Line Support
2 1 (33.33%) IT Support Analyst
Operating Systems
1 1 (33.33%) Windows
Processes & Methodologies
1 3 (100.00%) Incident Management
2 1 (33.33%) Process Management
2 1 (33.33%) Change Management
Qualifications
1 1 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 3 (100.00%) SLA
System Software
1 1 (33.33%) Active Directory
Vendors
1 1 (33.33%) Cisco
1 1 (33.33%) Microsoft