The first table below looks at the demand for Contact Management skills in IT jobs advertised for the Exeter region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Exeter region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Contact Management
Rank 29 - -
Rank change year-on-year
- 0
Permanent jobs citing Contact Management 5 0 0
As % of all permanent IT jobs located in Exeter 3.57% - -
As % of the Processes & Methodologies category 5.10% - -
Number of salaries quoted 5 0 0
Average salary £18,500 - -
UK excluding London average salary £52,500 £75,000 £35,000
% change year-on-year
-30.00% +114.28%
Processes & Methodologies Category
Exeter
Permanent IT job ads with a match in the
Processes & Methodologies category
98 96 159
As % of all permanent IT jobs located in Exeter 70.00% 81.36% 72.27%
Number of salaries quoted 93 91 132
Average salary £25,000 £35,500 £37,500
Average salary % change year-on-year
-29.57% -5.33%
90% offered a salary of more than £19,400 £24,000 £23,440
10% offered a salary of more than £42,500 £55,000 £42,500
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Contact Management
Devon

Contact Management
Jobs Demand Trend in Exeter

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Exeter region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Exeter

Contact Management
Salary Trend in Exeter

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Exeter region.

Contact Management Salary Trend in Exeter

Contact Management
Top 12 Related IT Skills in Exeter

For the 6 months to 18 April 2014, IT jobs across the Exeter region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 8 (100.00%) MS Office
1 8 (100.00%) ITIL
1 8 (100.00%) MCP
1 8 (100.00%) UNIX
1 8 (100.00%) MS Excel
1 8 (100.00%) LAN
1 8 (100.00%) WAN
1 8 (100.00%) SLA
1 8 (100.00%) Cisco
1 8 (100.00%) Microsoft
1 8 (100.00%) Management Information System
1 8 (100.00%) Incident Management

Contact Management
Top Related IT Skills in Exeter by Category

For the 6 months to 18 April 2014, IT jobs across the Exeter region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 8 (100.00%) MS Office
1 8 (100.00%) MS Excel
Communications & Networking
1 8 (100.00%) LAN
1 8 (100.00%) WAN
Job Titles
1 8 (100.00%) Analyst
1 8 (100.00%) Service Analyst
2 7 (87.50%) Customer Analyst
3 2 (25.00%) 1st Line Support
4 1 (12.50%) Service Desk Analyst
Miscellaneous
1 8 (100.00%) Management Information System
Operating Systems
1 8 (100.00%) UNIX
Processes & Methodologies
1 8 (100.00%) ITIL
1 8 (100.00%) Incident Management
Qualifications
1 8 (100.00%) MCP
Quality Assurance & Compliance
1 8 (100.00%) SLA
Vendors
1 8 (100.00%) Cisco
1 8 (100.00%) Microsoft