The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Farnborough region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 37 24 37
Rank change year-on-year
-13 +13
Permanent jobs requiring a 2nd Line Support 21 8 4
As % of all permanent IT jobs located in Farnborough 5.90% 4.17% 2.44%
As % of the Job Titles category 6.29% 4.28% 2.50%
Number of salaries quoted 21 7 4
Average salary £23,500 £27,500 £22,750
Average salary % change year-on-year
-14.54% +20.87%
90% offered a salary of more than £19,000 £23,500 £22,500
10% offered a salary of more than £35,000 £30,500 £23,350
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Farnborough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Farnborough
Permanent IT job ads with a match in the
Job Titles category
334 187 160
As % of all permanent IT jobs located in Farnborough 93.82% 97.40% 97.56%
Number of salaries quoted 282 145 155
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £24,400 £23,500 £25,000
10% offered a salary of more than £60,000 £58,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Farnborough

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Farnborough region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Farnborough

2nd Line Support
Salary Trend in Farnborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Farnborough region.

2nd Line Support Salary Trend in Farnborough

2nd Line Support
Salary Histogram in Farnborough

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Farnborough region over the 3 months to 3 July 2015.

2nd Line Support Salary Histogram in Farnborough

2nd Line Support
Top 30 Related IT Skills in Farnborough

For the 6 months to 3 July 2015, IT jobs across the Farnborough region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 26 (86.67%) Windows
2 25 (83.33%) Microsoft
3 21 (70.00%) Active Directory
3 21 (70.00%) MS Exchange
4 14 (46.67%) Exchange Server 2003
5 13 (43.33%) Hyper-V
5 13 (43.33%) Windows XP
5 13 (43.33%) Windows 8
6 12 (40.00%) Windows Server 2012
6 12 (40.00%) Windows 2000 Server
6 12 (40.00%) HTML
7 11 (36.67%) CRM
7 11 (36.67%) Windows Vista
7 11 (36.67%) SAN
8 10 (33.33%) MS Excel
9 8 (26.67%) VMware
9 8 (26.67%) VMware Infrastructure
10 7 (23.33%) SharePoint Server
10 7 (23.33%) Linux
10 7 (23.33%) SharePoint
10 7 (23.33%) TCP/IP
10 7 (23.33%) Exchange Server 2010
10 7 (23.33%) Windows Server 2008
10 7 (23.33%) Exchange Server 2013
10 7 (23.33%) Office 365
11 6 (20.00%) PowerShell
11 6 (20.00%) IPsec
12 5 (16.67%) SSL
12 5 (16.67%) SQL Server
12 5 (16.67%) vSphere

2nd Line Support
Top Related IT Skills in Farnborough by Category

For the 6 months to 3 July 2015, IT jobs across the Farnborough region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (70.00%) MS Exchange
2 14 (46.67%) Exchange Server 2003
3 7 (23.33%) SharePoint Server
3 7 (23.33%) Exchange Server 2010
3 7 (23.33%) Exchange Server 2013
3 7 (23.33%) SharePoint
4 1 (3.33%) Lync
Applications
1 10 (33.33%) MS Excel
2 3 (10.00%) MS Office
Cloud Services
1 7 (23.33%) Office 365
Communications & Networking
1 11 (36.67%) SAN
2 7 (23.33%) TCP/IP
3 6 (20.00%) IPsec
4 5 (16.67%) SSL
5 4 (13.33%) Firewall
5 4 (13.33%) NAS
6 3 (10.00%) VPN
6 3 (10.00%) VoIP
7 2 (6.67%) Internet
7 2 (6.67%) Spanning Tree
7 2 (6.67%) VLAN
8 1 (3.33%) IMAP
8 1 (3.33%) MPLS
8 1 (3.33%) OSPF
8 1 (3.33%) BGP
8 1 (3.33%) POP3
8 1 (3.33%) SMTP
8 1 (3.33%) DNS
Database & Business Intelligence
1 5 (16.67%) SQL Server
Development Applications
1 1 (3.33%) Team Foundation Server
Libraries, Frameworks & Software Standards
1 12 (40.00%) HTML
2 2 (6.67%) CSS
3 1 (3.33%) XML
3 1 (3.33%) RSS
3 1 (3.33%) .NET
Miscellaneous
1 3 (10.00%) Analytical Skills
2 1 (3.33%) EPoS
2 1 (3.33%) Video Conferencing
Operating Systems
1 26 (86.67%) Windows
2 13 (43.33%) Windows XP
2 13 (43.33%) Windows 8
3 12 (40.00%) Windows Server 2012
3 12 (40.00%) Windows 2000 Server
4 11 (36.67%) Windows Vista
5 7 (23.33%) Windows Server 2008
5 7 (23.33%) Linux
6 3 (10.00%) CentOS
6 3 (10.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 11 (36.67%) CRM
2 2 (6.67%) Service Delivery
3 1 (3.33%) Network Management
3 1 (3.33%) Infrastructure Management
Programming Languages
1 6 (20.00%) PowerShell
2 2 (6.67%) SQL
3 1 (3.33%) C#
Qualifications
1 3 (10.00%) Microsoft Certification
2 2 (6.67%) MCDST
2 2 (6.67%) CCENT
2 2 (6.67%) MCSE
2 2 (6.67%) MCSA
3 1 (3.33%) CCNA
3 1 (3.33%) Cisco Certification
3 1 (3.33%) MCP
3 1 (3.33%) MCTS
Quality Assurance & Compliance
1 1 (3.33%) SLA
System Software
1 21 (70.00%) Active Directory
2 13 (43.33%) Hyper-V
3 8 (26.67%) VMware Infrastructure
4 5 (16.67%) vSphere
5 4 (13.33%) vCloud
6 1 (3.33%) VMware ESXi
6 1 (3.33%) VMware ESX
6 1 (3.33%) Microsoft Virtual Server
Systems Management
1 1 (3.33%) SCVMM
Vendors
1 25 (83.33%) Microsoft
2 8 (26.67%) VMware
3 4 (13.33%) HP
4 2 (6.67%) Cisco
5 1 (3.33%) Polycom
5 1 (3.33%) Tandberg
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