The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 84 93 74
Rank change year-on-year
+9 -19
Permanent jobs requiring a Service Desk Analyst 14 2 4
As % of all permanent IT jobs located in Glasgow 1.30% 0.19% 0.46%
As % of the Job Titles category 1.34% 0.20% 0.48%
Number of salaries quoted 11 2 4
Average salary £24,000 £23,250 £28,750
Average salary % change year-on-year
+3.22% -19.13%
90% offered a salary of more than £22,500 £21,850 £21,900
10% offered a salary of more than £26,000 £24,650 £30,350
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1045 1000 828
As % of all permanent IT jobs located in Glasgow 97.03% 94.88% 95.17%
Number of salaries quoted 616 636 604
Average salary £40,000 £40,000 £39,000
Average salary % change year-on-year
- +2.56%
90% offered a salary of more than £25,500 £29,000 £27,500
10% offered a salary of more than £62,500 £53,750 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 October 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 46 (93.88%) Windows
2 41 (83.67%) MS Office
2 41 (83.67%) MS Excel
3 35 (71.43%) MS PowerPoint
3 35 (71.43%) Windows 7
4 31 (63.27%) WorkSite
5 28 (57.14%) Active Directory
6 27 (55.10%) ITIL
7 26 (53.06%) Legal
8 21 (42.86%) Law
9 20 (40.82%) Interwoven
10 19 (38.78%) Windows XP
11 18 (36.73%) Windows Server 2003
11 18 (36.73%) Microsoft
12 9 (18.37%) MS Exchange
12 9 (18.37%) Exchange Server 2007
12 9 (18.37%) Content Management
13 7 (14.29%) CRM
14 6 (12.24%) Microsoft Certification
14 6 (12.24%) SAN
14 6 (12.24%) MCSE
14 6 (12.24%) MCSA
14 6 (12.24%) VMware
14 6 (12.24%) MCTS
14 6 (12.24%) MCITP
14 6 (12.24%) VMware Infrastructure
14 6 (12.24%) Windows Server 2008
14 6 (12.24%) Exchange Server 2010
14 6 (12.24%) Windows Server 2012
15 5 (10.20%) Blackberry

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 24 October 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (63.27%) WorkSite
2 9 (18.37%) Exchange Server 2007
2 9 (18.37%) MS Exchange
3 6 (12.24%) Exchange Server 2010
4 3 (6.12%) Blackberry Enterprise Server
4 3 (6.12%) Exchange Server 2003
Applications
1 41 (83.67%) MS Office
1 41 (83.67%) MS Excel
2 35 (71.43%) MS PowerPoint
Communications & Networking
1 6 (12.24%) SAN
2 3 (6.12%) ADSL
3 2 (4.08%) Broadband
3 2 (4.08%) VPN
3 2 (4.08%) 3G
General
1 26 (53.06%) Legal
2 21 (42.86%) Law
Miscellaneous
1 5 (10.20%) Blackberry
2 1 (2.04%) Analytical Skills
Operating Systems
1 46 (93.88%) Windows
2 35 (71.43%) Windows 7
3 19 (38.78%) Windows XP
4 18 (36.73%) Windows Server 2003
5 6 (12.24%) Windows Server 2008
5 6 (12.24%) Windows Server 2012
Processes & Methodologies
1 27 (55.10%) ITIL
2 9 (18.37%) Content Management
3 7 (14.29%) CRM
4 4 (8.16%) Service Management
5 3 (6.12%) Service Delivery
5 3 (6.12%) Asset Management
6 2 (4.08%) Knowledge Management
7 1 (2.04%) Incident Management
7 1 (2.04%) Continuous Improvement
7 1 (2.04%) ITSM
Qualifications
1 6 (12.24%) MCSE
1 6 (12.24%) MCSA
1 6 (12.24%) Microsoft Certification
1 6 (12.24%) MCTS
1 6 (12.24%) MCITP
2 3 (6.12%) MOS
3 1 (2.04%) ITIL Certification
Quality Assurance & Compliance
1 2 (4.08%) SLA
System Software
1 28 (57.14%) Active Directory
2 6 (12.24%) VMware Infrastructure
Vendors
1 20 (40.82%) Interwoven
2 18 (36.73%) Microsoft
3 6 (12.24%) VMware
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 3 days ago