The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 79 92 82
Rank change year-on-year
+13 -10
Permanent jobs requiring a Service Desk Analyst 34 7 4
As % of all permanent IT jobs located in Glasgow 2.50% 0.62% 0.42%
As % of the Job Titles category 2.60% 0.65% 0.45%
Number of salaries quoted 11 7 4
Average salary £24,000 £25,000 £28,750
Average salary % change year-on-year
-4.00% -13.04%
90% offered a salary of more than £22,500 £23,600 £21,900
10% offered a salary of more than £26,000 £28,000 £30,350
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1309 1070 891
As % of all permanent IT jobs located in Glasgow 96.39% 95.11% 93.49%
Number of salaries quoted 767 717 589
Average salary £40,000 £41,000 £37,500
Average salary % change year-on-year
-2.43% +9.33%
90% offered a salary of more than £26,500 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 12 September 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 45 (93.75%) Windows
2 41 (85.42%) MS Excel
3 40 (83.33%) MS Office
4 34 (70.83%) MS PowerPoint
5 33 (68.75%) Windows 7
6 31 (64.58%) WorkSite
7 29 (60.42%) Active Directory
8 26 (54.17%) ITIL
8 26 (54.17%) Legal
9 21 (43.75%) Law
10 20 (41.67%) Interwoven
11 18 (37.50%) Windows XP
12 17 (35.42%) Windows Server 2003
13 16 (33.33%) Microsoft
14 9 (18.75%) MS Exchange
14 9 (18.75%) Content Management
14 9 (18.75%) Exchange Server 2007
15 7 (14.58%) CRM
16 6 (12.50%) MCSE
16 6 (12.50%) MCSA
16 6 (12.50%) Microsoft Certification
16 6 (12.50%) SAN
16 6 (12.50%) VMware Infrastructure
16 6 (12.50%) Windows Server 2008
16 6 (12.50%) MCTS
16 6 (12.50%) MCITP
16 6 (12.50%) VMware
16 6 (12.50%) Exchange Server 2010
16 6 (12.50%) Windows Server 2012
17 5 (10.42%) Blackberry

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 12 September 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (64.58%) WorkSite
2 9 (18.75%) Exchange Server 2007
2 9 (18.75%) MS Exchange
3 6 (12.50%) Exchange Server 2010
4 4 (8.33%) Blackberry Enterprise Server
5 3 (6.25%) Exchange Server 2003
Applications
1 41 (85.42%) MS Excel
2 40 (83.33%) MS Office
3 34 (70.83%) MS PowerPoint
Communications & Networking
1 6 (12.50%) SAN
2 3 (6.25%) ADSL
2 3 (6.25%) VPN
3 2 (4.17%) Broadband
3 2 (4.17%) 3G
4 1 (2.08%) TCP/IP
General
1 26 (54.17%) Legal
2 21 (43.75%) Law
Miscellaneous
1 5 (10.42%) Blackberry
Operating Systems
1 45 (93.75%) Windows
2 33 (68.75%) Windows 7
3 18 (37.50%) Windows XP
4 17 (35.42%) Windows Server 2003
5 6 (12.50%) Windows Server 2008
5 6 (12.50%) Windows Server 2012
6 1 (2.08%) UNIX
6 1 (2.08%) Linux
Processes & Methodologies
1 26 (54.17%) ITIL
2 9 (18.75%) Content Management
3 7 (14.58%) CRM
4 4 (8.33%) Service Delivery
5 3 (6.25%) Asset Management
5 3 (6.25%) Service Management
6 2 (4.17%) Knowledge Management
Qualifications
1 6 (12.50%) MCSE
1 6 (12.50%) MCSA
1 6 (12.50%) Microsoft Certification
1 6 (12.50%) MCTS
1 6 (12.50%) MCITP
2 3 (6.25%) MOS
Quality Assurance & Compliance
1 2 (4.17%) SLA
System Software
1 29 (60.42%) Active Directory
2 6 (12.50%) VMware Infrastructure
3 1 (2.08%) Hyper-V
3 1 (2.08%) Terminal Services
Vendors
1 20 (41.67%) Interwoven
2 16 (33.33%) Microsoft
3 6 (12.50%) VMware
4 1 (2.08%) Citrix