The statistics below represent IT jobs advertised across the Glasgow region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 105 98 82
Rank change year-on-year
-7 -16
Permanent jobs requiring a Service Desk Analyst 6 5 36
As % of all permanent IT jobs located in Glasgow 0.47% 0.41% 2.62%
As % of the Job Titles category 0.49% 0.43% 2.68%
Number of salaries quoted 5 4 15
Median salary £23,500 £21,750 £25,000
Median salary % change year-on-year
+8.04% -13.00%
90% offered a salary of more than £23,000 £21,500 £23,000
10% offered a salary of more than £23,750 £23,400 £26,400
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1230 1164 1344
As % of all permanent IT jobs located in Glasgow 96.39% 94.56% 97.82%
Number of salaries quoted 643 741 834
Median salary £42,500 £42,500 £39,000
Median salary % change year-on-year
- +8.97%
90% offered a salary of more than £30,000 £28,000 £26,500
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region featuring Service Desk Analyst in the job title.

1 7 (63.64%) ITIL
2 6 (54.55%) MS Office
2 6 (54.55%) MS Excel
2 6 (54.55%) Microsoft
3 5 (45.45%) Windows
3 5 (45.45%) Windows Server 2003
4 4 (36.36%) Service Management
4 4 (36.36%) Law
4 4 (36.36%) Windows XP
4 4 (36.36%) Active Directory
5 3 (27.27%) Legal
5 3 (27.27%) MS PowerPoint
5 3 (27.27%) Windows 7
5 3 (27.27%) iManage
6 2 (18.18%) Avaya
6 2 (18.18%) Windows Server
6 2 (18.18%) Windows Server 2008
6 2 (18.18%) Content Management
6 2 (18.18%) Microsoft Certification
6 2 (18.18%) CRM
7 1 (9.09%) CCNA
7 1 (9.09%) ITIL Certification
7 1 (9.09%) Cisco Certification
7 1 (9.09%) ADSL
7 1 (9.09%) WAN
7 1 (9.09%) Ethernet
7 1 (9.09%) VPN
7 1 (9.09%) SLA
7 1 (9.09%) Cisco
7 1 (9.09%) HND

Service Desk Analyst Skill Set
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (54.55%) MS Excel
1 6 (54.55%) MS Office
2 3 (27.27%) MS PowerPoint
Communications & Networking
1 1 (9.09%) ADSL
1 1 (9.09%) Ethernet
1 1 (9.09%) Firewall
1 1 (9.09%) VPN
1 1 (9.09%) WAN
General
1 4 (36.36%) Law
2 3 (27.27%) Legal
3 1 (9.09%) Local Government
3 1 (9.09%) Telecoms
Miscellaneous
1 1 (9.09%) Management Information System
Operating Systems
1 5 (45.45%) Windows
1 5 (45.45%) Windows Server 2003
2 4 (36.36%) Windows XP
3 3 (27.27%) Windows 7
4 2 (18.18%) Windows Server
4 2 (18.18%) Windows Server 2008
Processes & Methodologies
1 7 (63.64%) ITIL
2 4 (36.36%) Service Management
3 2 (18.18%) Content Management
3 2 (18.18%) CRM
4 1 (9.09%) Incident Management
4 1 (9.09%) Knowledge Management
4 1 (9.09%) Network Monitoring
4 1 (9.09%) Process Management
4 1 (9.09%) Service Delivery
Qualifications
1 2 (18.18%) Microsoft Certification
2 1 (9.09%) CCNA
2 1 (9.09%) Cisco Certification
2 1 (9.09%) HND
2 1 (9.09%) ITIL Certification
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 4 (36.36%) Active Directory
Vendors
1 6 (54.55%) Microsoft
2 3 (27.27%) iManage
3 2 (18.18%) Avaya
4 1 (9.09%) Cisco
4 1 (9.09%) Fortinet
4 1 (9.09%) Remedy
4 1 (9.09%) SolarWinds