The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Glasgow region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 103 94 66
Rank change year-on-year
-9 -28
Permanent jobs requiring a Service Desk Analyst 8 4 14
As % of all permanent IT jobs located in Glasgow 0.55% 0.37% 1.64%
As % of the Job Titles category 0.57% 0.40% 1.73%
Number of salaries quoted 6 0 6
Average salary £22,500 - £19,500
UK excluding London average salary £21,000 £21,000 £22,000
% change year-on-year
- -4.54%
Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1394 1006 810
As % of all permanent IT jobs located in Glasgow 96.27% 93.76% 95.07%
Number of salaries quoted 906 551 639
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £26,500 £25,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Analyst
Scotland

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 18 April 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 4 (44.44%) MS Office
1 4 (44.44%) ITIL
1 4 (44.44%) Windows
2 3 (33.33%) TCP/IP
2 3 (33.33%) VPN
2 3 (33.33%) Windows XP
2 3 (33.33%) Active Directory
2 3 (33.33%) Terminal Services
2 3 (33.33%) ITIL Certification
3 2 (22.22%) Blackberry
3 2 (22.22%) Blackberry Enterprise Server
3 2 (22.22%) Citrix
3 2 (22.22%) Microsoft Certification
3 2 (22.22%) MS Excel
3 2 (22.22%) Microsoft
3 2 (22.22%) SLA
3 2 (22.22%) Hyper-V
3 2 (22.22%) MCDST
4 1 (11.11%) Incident Management
4 1 (11.11%) Windows Vista
4 1 (11.11%) French Language
4 1 (11.11%) German Language
4 1 (11.11%) Italian Language
4 1 (11.11%) Spanish Language
4 1 (11.11%) LANDesk
4 1 (11.11%) VMware Infrastructure
4 1 (11.11%) Windows Server 2008
4 1 (11.11%) Cisco
4 1 (11.11%) VoIP
4 1 (11.11%) DHCP

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 18 April 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) Blackberry Enterprise Server
Applications
1 4 (44.44%) MS Office
2 2 (22.22%) MS Excel
Communications & Networking
1 3 (33.33%) TCP/IP
1 3 (33.33%) VPN
2 1 (11.11%) VoIP
2 1 (11.11%) DHCP
2 1 (11.11%) DNS
2 1 (11.11%) Internet
2 1 (11.11%) 3G
2 1 (11.11%) Wireless
General
1 1 (11.11%) French Language
1 1 (11.11%) German Language
1 1 (11.11%) Italian Language
1 1 (11.11%) Spanish Language
1 1 (11.11%) Legal
Miscellaneous
1 2 (22.22%) Blackberry
Operating Systems
1 4 (44.44%) Windows
2 3 (33.33%) Windows XP
3 1 (11.11%) Windows Vista
3 1 (11.11%) Windows Server 2008
3 1 (11.11%) Linux
3 1 (11.11%) UNIX
3 1 (11.11%) Windows Server 2003
Processes & Methodologies
1 4 (44.44%) ITIL
2 1 (11.11%) Incident Management
2 1 (11.11%) Business Intelligence
2 1 (11.11%) Service Management
2 1 (11.11%) Service Delivery
2 1 (11.11%) Asset Management
Qualifications
1 3 (33.33%) ITIL Certification
2 2 (22.22%) Microsoft Certification
2 2 (22.22%) MCDST
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 3 (33.33%) Active Directory
1 3 (33.33%) Terminal Services
2 2 (22.22%) Hyper-V
3 1 (11.11%) VMware Infrastructure
Vendors
1 2 (22.22%) Citrix
1 2 (22.22%) Microsoft
2 1 (11.11%) LANDesk
2 1 (11.11%) Cisco
2 1 (11.11%) Apple
2 1 (11.11%) VMware
Glasgow
Hays IT - Uk Posting account
Salary: £120.00 - £150.00 per annum
Posted: 23 days ago