The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 86 87 81
Rank change year-on-year
+1 -6
Permanent jobs requiring a Service Desk Analyst 30 7 2
As % of all permanent IT jobs located in Glasgow 2.11% 0.61% 0.22%
As % of the Job Titles category 2.19% 0.64% 0.24%
Number of salaries quoted 6 7 2
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £24,500 £24,500 £20,600
10% offered a salary of more than £26,500 £28,000 £29,400
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1368 1097 845
As % of all permanent IT jobs located in Glasgow 96.41% 95.14% 92.05%
Number of salaries quoted 829 758 557
Average salary £40,000 £42,500 £36,000
Average salary % change year-on-year
-5.88% +18.05%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 22 August 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 39 (92.86%) Windows
2 35 (83.33%) MS Excel
3 34 (80.95%) MS Office
4 28 (66.67%) Active Directory
5 27 (64.29%) MS PowerPoint
5 27 (64.29%) WorkSite
5 27 (64.29%) Windows 7
6 25 (59.52%) ITIL
7 24 (57.14%) Legal
8 20 (47.62%) Interwoven
8 20 (47.62%) Law
9 12 (28.57%) Windows Server 2003
9 12 (28.57%) Windows XP
10 9 (21.43%) Microsoft
11 8 (19.05%) MS Exchange
11 8 (19.05%) Exchange Server 2007
12 6 (14.29%) VMware Infrastructure
12 6 (14.29%) Windows Server 2008
12 6 (14.29%) MCTS
12 6 (14.29%) MCITP
12 6 (14.29%) VMware
12 6 (14.29%) Content Management
12 6 (14.29%) Exchange Server 2010
12 6 (14.29%) Windows Server 2012
12 6 (14.29%) MCSE
12 6 (14.29%) MCSA
12 6 (14.29%) Microsoft Certification
12 6 (14.29%) SAN
13 5 (11.90%) Blackberry
13 5 (11.90%) VPN

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 22 August 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (64.29%) WorkSite
2 8 (19.05%) MS Exchange
2 8 (19.05%) Exchange Server 2007
3 6 (14.29%) Exchange Server 2010
4 4 (9.52%) Blackberry Enterprise Server
5 2 (4.76%) Exchange Server 2003
Applications
1 35 (83.33%) MS Excel
2 34 (80.95%) MS Office
3 27 (64.29%) MS PowerPoint
Communications & Networking
1 6 (14.29%) SAN
2 5 (11.90%) VPN
3 3 (7.14%) TCP/IP
4 2 (4.76%) ADSL
4 2 (4.76%) Broadband
4 2 (4.76%) 3G
5 1 (2.38%) DHCP
5 1 (2.38%) DNS
General
1 24 (57.14%) Legal
2 20 (47.62%) Law
Miscellaneous
1 5 (11.90%) Blackberry
Operating Systems
1 39 (92.86%) Windows
2 27 (64.29%) Windows 7
3 12 (28.57%) Windows Server 2003
3 12 (28.57%) Windows XP
4 6 (14.29%) Windows Server 2008
4 6 (14.29%) Windows Server 2012
5 1 (2.38%) UNIX
5 1 (2.38%) Linux
5 1 (2.38%) Windows Vista
Processes & Methodologies
1 25 (59.52%) ITIL
2 6 (14.29%) Content Management
3 4 (9.52%) CRM
4 3 (7.14%) Service Delivery
5 2 (4.76%) Knowledge Management
5 2 (4.76%) Asset Management
5 2 (4.76%) Service Management
Qualifications
1 6 (14.29%) MCTS
1 6 (14.29%) MCITP
1 6 (14.29%) MCSE
1 6 (14.29%) MCSA
1 6 (14.29%) Microsoft Certification
2 2 (4.76%) MOS
Quality Assurance & Compliance
1 3 (7.14%) SLA
System Software
1 28 (66.67%) Active Directory
2 6 (14.29%) VMware Infrastructure
3 2 (4.76%) Terminal Services
3 2 (4.76%) Hyper-V
Vendors
1 20 (47.62%) Interwoven
2 9 (21.43%) Microsoft
3 6 (14.29%) VMware
4 2 (4.76%) Citrix
5 1 (2.38%) Apple
Glasgow, Lanarkshire
ComputAppoint
Salary: £25000 - £28000 per annum + Shift Allowance
Posted: Yesterday
Glasgow
Church International
Salary: £26K per annum + Benefits
Posted: Yesterday