The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Glasgow region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 75 91 -
Rank change year-on-year
+16 -
Permanent jobs requiring a Service Desk Analyst 35 6 0
As % of all permanent IT jobs located in Glasgow 2.55% 0.49% -
As % of the Job Titles category 2.63% 0.51% -
Number of salaries quoted 14 6 0
Average salary £25,000 £25,000 -
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1329 1175 830
As % of all permanent IT jobs located in Glasgow 96.72% 95.61% 91.71%
Number of salaries quoted 826 813 559
Average salary £40,000 £42,500 £35,000
Average salary % change year-on-year
-5.88% +21.42%
90% offered a salary of more than £27,000 £29,000 £26,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
Scotland

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Salary Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 22 July 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 37 (86.05%) Windows
2 32 (74.42%) MS Office
2 32 (74.42%) MS Excel
3 25 (58.14%) ITIL
3 25 (58.14%) Active Directory
4 24 (55.81%) MS PowerPoint
4 24 (55.81%) WorkSite
4 24 (55.81%) Windows 7
5 21 (48.84%) Legal
6 17 (39.53%) Law
6 17 (39.53%) Interwoven
7 13 (30.23%) Windows Server 2003
7 13 (30.23%) Windows XP
8 10 (23.26%) Microsoft
9 8 (18.60%) Microsoft Certification
9 8 (18.60%) MS Exchange
9 8 (18.60%) Exchange Server 2007
10 7 (16.28%) VMware Infrastructure
10 7 (16.28%) Windows Server 2008
10 7 (16.28%) VMware
11 6 (13.95%) Blackberry
11 6 (13.95%) MCTS
11 6 (13.95%) MCITP
11 6 (13.95%) Content Management
11 6 (13.95%) Windows Server 2012
11 6 (13.95%) Exchange Server 2010
11 6 (13.95%) MCSE
11 6 (13.95%) MCSA
11 6 (13.95%) SAN
12 5 (11.63%) VPN

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 22 July 2014, IT jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (55.81%) WorkSite
2 8 (18.60%) MS Exchange
2 8 (18.60%) Exchange Server 2007
3 6 (13.95%) Exchange Server 2010
4 4 (9.30%) Blackberry Enterprise Server
5 2 (4.65%) Exchange Server 2003
Applications
1 32 (74.42%) MS Office
1 32 (74.42%) MS Excel
2 24 (55.81%) MS PowerPoint
Communications & Networking
1 6 (13.95%) SAN
2 5 (11.63%) VPN
3 3 (6.98%) TCP/IP
3 3 (6.98%) 3G
4 2 (4.65%) ADSL
4 2 (4.65%) Broadband
5 1 (2.33%) Wireless
5 1 (2.33%) VoIP
5 1 (2.33%) DHCP
5 1 (2.33%) DNS
5 1 (2.33%) Internet
General
1 21 (48.84%) Legal
2 17 (39.53%) Law
Miscellaneous
1 6 (13.95%) Blackberry
Operating Systems
1 37 (86.05%) Windows
2 24 (55.81%) Windows 7
3 13 (30.23%) Windows Server 2003
3 13 (30.23%) Windows XP
4 7 (16.28%) Windows Server 2008
5 6 (13.95%) Windows Server 2012
6 1 (2.33%) Windows Vista
6 1 (2.33%) UNIX
6 1 (2.33%) Linux
Processes & Methodologies
1 25 (58.14%) ITIL
2 6 (13.95%) Content Management
3 4 (9.30%) CRM
4 3 (6.98%) Service Delivery
5 2 (4.65%) Knowledge Management
5 2 (4.65%) Service Management
5 2 (4.65%) Asset Management
6 1 (2.33%) Incident Management
Qualifications
1 8 (18.60%) Microsoft Certification
2 6 (13.95%) MCTS
2 6 (13.95%) MCITP
2 6 (13.95%) MCSE
2 6 (13.95%) MCSA
3 3 (6.98%) ITIL Certification
4 2 (4.65%) MCDST
4 2 (4.65%) MOS
Quality Assurance & Compliance
1 3 (6.98%) SLA
System Software
1 25 (58.14%) Active Directory
2 7 (16.28%) VMware Infrastructure
3 3 (6.98%) Terminal Services
4 2 (4.65%) Hyper-V
Vendors
1 17 (39.53%) Interwoven
2 10 (23.26%) Microsoft
3 7 (16.28%) VMware
4 2 (4.65%) Citrix
5 1 (2.33%) LANDesk
5 1 (2.33%) Cisco
5 1 (2.33%) Apple