The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Gloucester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 33 42 -
Rank change year-on-year
+9 -
Permanent jobs requiring a 1st Line Support 3 5 0
As % of all permanent IT jobs located in Gloucester 1.75% 2.03% -
As % of the Job Titles category 1.83% 2.07% -
Number of salaries quoted 3 5 0
Average salary £21,000 £24,500 -
Average salary % change year-on-year
-14.28% -
UK excluding London average salary £19,500 £20,000 £20,000
% change year-on-year
-2.50% -
1st Line Support
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucester
Permanent IT job ads with a match in the
Job Titles category
164 242 244
As % of all permanent IT jobs located in Gloucester 95.91% 98.37% 96.83%
Number of salaries quoted 140 204 210
Average salary £42,500 £35,000 £42,000
Average salary % change year-on-year
+21.42% -16.66%
90% offered a salary of more than £21,500 £25,000 £28,000
10% offered a salary of more than £57,500 £47,050 £46,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Gloucester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Gloucester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Gloucester

1st Line Support
Salary Trend in Gloucester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Gloucester region.

1st Line Support Salary Trend in Gloucester

1st Line Support
Top 24 Related IT Skills in Gloucester

For the 6 months to 26 January 2015, IT jobs across the Gloucester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 3 (100.00%) MS Office
2 2 (66.67%) MS Excel
3 1 (33.33%) Service Delivery
3 1 (33.33%) Finance
3 1 (33.33%) Incident Management
3 1 (33.33%) Degree
3 1 (33.33%) XenApp
3 1 (33.33%) XenDesktop
3 1 (33.33%) Windows 7
3 1 (33.33%) Windows 8
3 1 (33.33%) Relational Database
3 1 (33.33%) ERP
3 1 (33.33%) Windows XP
3 1 (33.33%) DHCP
3 1 (33.33%) TCP/IP
3 1 (33.33%) DNS
3 1 (33.33%) RDBMS
3 1 (33.33%) Microsoft
3 1 (33.33%) Active Directory
3 1 (33.33%) Citrix
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) ITIL
3 1 (33.33%) Windows
3 1 (33.33%) SQL

1st Line Support
Top Related IT Skills in Gloucester by Category

For the 6 months to 26 January 2015, IT jobs across the Gloucester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 3 (100.00%) MS Office
2 2 (66.67%) MS Excel
Communications & Networking
1 1 (33.33%) DHCP
1 1 (33.33%) TCP/IP
1 1 (33.33%) DNS
Database & Business Intelligence
1 1 (33.33%) RDBMS
1 1 (33.33%) Relational Database
General
1 1 (33.33%) Finance
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows XP
1 1 (33.33%) Windows 7
1 1 (33.33%) Windows 8
Processes & Methodologies
1 1 (33.33%) ITIL
1 1 (33.33%) ERP
1 1 (33.33%) Service Delivery
1 1 (33.33%) Incident Management
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 1 (33.33%) Microsoft Certification
1 1 (33.33%) Degree
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) XenApp
1 1 (33.33%) XenDesktop
Vendors
1 1 (33.33%) Microsoft
1 1 (33.33%) Citrix