The first table below looks at the demand for the Technical Customer Support role in IT jobs advertised for the Gloucester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Gloucester region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Technical Customer Support
Rank - - -
Permanent jobs requiring a Technical Customer Support 0 0 0
As % of all permanent IT jobs located in Gloucester - - -
As % of the Job Titles category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £19,250 £21,000 £23,500
% change year-on-year
-8.33% -10.63%
All Job Titles
Gloucester
Permanent IT job ads with a match in the
Job Titles category
230 385 210
As % of all permanent IT jobs located in Gloucester 95.04% 94.83% 96.77%
Number of salaries quoted 193 292 171
Average salary £41,000 £40,000 £37,500
Average salary % change year-on-year
+2.50% +6.66%
90% offered a salary of more than £26,500 £30,000 £25,500
10% offered a salary of more than £47,944 £60,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Customer Support
Gloucestershire

Technical Customer Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Customer Support across the Gloucester region as a proportion of the total demand within the Job Titles category.

Gloucester Technical Customer Support Jobs Demand Trend

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support across the Gloucester region.

Gloucester Technical Customer Support Salary Trend

Technical Customer Support
Top 5 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Gloucester region that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Service Delivery
1 1 (100.00%) Change Management
1 1 (100.00%) Incident Management
1 1 (100.00%) Customer Engagement

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Gloucester region that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) Service Delivery
1 1 (100.00%) Change Management
1 1 (100.00%) Incident Management
1 1 (100.00%) Customer Engagement