The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Gloucestershire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 89 101 -
Rank change year-on-year
+12 -
Permanent jobs requiring a 1st Line Support 6 1 0
As % of all permanent IT jobs located in Gloucestershire 0.682% 0.080% -
As % of the Job Titles category 0.706% 0.083% -
Number of salaries quoted 5 1 0
Average salary £17,500 £21,000 -
Average salary % change year-on-year
-16.66% -
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
850 1203 1114
As % of all permanent IT jobs located in Gloucestershire 96.59% 96.55% 94.49%
Number of salaries quoted 764 1029 970
Average salary £35,000 £37,500 £36,000
Average salary % change year-on-year
-6.66% +4.16%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £46,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South West

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Gloucestershire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Gloucestershire region.

Gloucestershire 1st Line Support Salary Trend

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Gloucestershire region over the 3 months to 24 May 2013.

Gloucestershire 1st Line Support Salary Histogram

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Gloucestershire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cheltenham - 1 £25,000 -
1st Line Support
South West

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Gloucestershire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 5 (55.56%) Windows
2 4 (44.44%) Microsoft
2 4 (44.44%) Degree
3 3 (33.33%) MS Excel
3 3 (33.33%) Windows XP
3 3 (33.33%) Windows Server 2003
4 2 (22.22%) VMware Infrastructure
4 2 (22.22%) Windows Server 2008
4 2 (22.22%) Windows 7
4 2 (22.22%) Active Directory
4 2 (22.22%) Citrix
4 2 (22.22%) MS Exchange
4 2 (22.22%) LAN
4 2 (22.22%) WAN
4 2 (22.22%) VPN
4 2 (22.22%) VMware
5 1 (11.11%) Firewall
5 1 (11.11%) AS400
5 1 (11.11%) Finance
5 1 (11.11%) VMware ESX
5 1 (11.11%) AppSense
5 1 (11.11%) Adobe
5 1 (11.11%) MCITP
5 1 (11.11%) Exchange Server 2003
5 1 (11.11%) Windows Vista
5 1 (11.11%) Problem Management
5 1 (11.11%) Exchange Server 2007
5 1 (11.11%) Broadband
5 1 (11.11%) E-Commerce
5 1 (11.11%) SQL

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Gloucestershire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
2 1 (11.11%) Exchange Server 2003
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) Exchange Server 2010
Applications
1 3 (33.33%) MS Excel
2 1 (11.11%) MS Office
Communications & Networking
1 2 (22.22%) LAN
1 2 (22.22%) WAN
1 2 (22.22%) VPN
2 1 (11.11%) Firewall
2 1 (11.11%) Broadband
2 1 (11.11%) Internet
General
1 1 (11.11%) Finance
Miscellaneous
1 1 (11.11%) AS400
Operating Systems
1 5 (55.56%) Windows
2 3 (33.33%) Windows XP
2 3 (33.33%) Windows Server 2003
3 2 (22.22%) Windows Server 2008
3 2 (22.22%) Windows 7
4 1 (11.11%) Windows Vista
Processes & Methodologies
1 1 (11.11%) Problem Management
1 1 (11.11%) E-Commerce
Programming Languages
1 1 (11.11%) SQL
Qualifications
1 4 (44.44%) Degree
2 1 (11.11%) MCITP
2 1 (11.11%) MCP
2 1 (11.11%) Microsoft Certification
2 1 (11.11%) A+ Certification
System Software
1 2 (22.22%) VMware Infrastructure
1 2 (22.22%) Active Directory
2 1 (11.11%) VMware ESX
2 1 (11.11%) Terminal Services
Vendors
1 4 (44.44%) Microsoft
2 2 (22.22%) Citrix
2 2 (22.22%) VMware
3 1 (11.11%) AppSense
3 1 (11.11%) Adobe
3 1 (11.11%) Symantec
3 1 (11.11%) Remedy
3 1 (11.11%) Websense