The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 77 75 95
Rank change year-on-year
-2 +20
Permanent jobs requiring a 1st Line Support 6 6 2
As % of all permanent IT jobs located in Gloucestershire 0.71% 0.74% 0.16%
As % of the Job Titles category 0.75% 0.77% 0.17%
Number of salaries quoted 6 6 2
Average salary £20,250 £16,000 £19,500
Average salary % change year-on-year
+26.56% -17.94%
90% offered a salary of more than £18,250 £16,000 £19,100
10% offered a salary of more than £24,000 £23,200 £19,900
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
805 781 1193
As % of all permanent IT jobs located in Gloucestershire 95.72% 96.18% 97.87%
Number of salaries quoted 667 702 1084
Average salary £37,000 £35,000 £37,500
Average salary % change year-on-year
+5.71% -6.66%
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £47,500 £52,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Gloucestershire

1st Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Gloucestershire region.

1st Line Support Salary Trend in Gloucestershire

1st Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Gloucestershire region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tewkesbury - 2 £21,750 -
Cheltenham -13 1 £18,500 +15.62%
1st Line Support
South West

1st Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 20 August 2014, IT jobs across the Gloucestershire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 9 (75.00%) MS Office
1 9 (75.00%) Windows
2 8 (66.67%) Microsoft
3 7 (58.33%) Windows XP
3 7 (58.33%) DHCP
3 7 (58.33%) DNS
4 6 (50.00%) Active Directory
5 5 (41.67%) Windows 7
5 5 (41.67%) MS Excel
5 5 (41.67%) TCP/IP
5 5 (41.67%) LAN
5 5 (41.67%) WAN
6 3 (25.00%) Internet
7 2 (16.67%) Citrix
7 2 (16.67%) IIS
7 2 (16.67%) ITIL
7 2 (16.67%) HTML
7 2 (16.67%) Windows Server 2008
7 2 (16.67%) Structured Cabling
8 1 (8.33%) Open Source
8 1 (8.33%) Change Control
8 1 (8.33%) Twitter
8 1 (8.33%) Windows 8
8 1 (8.33%) PHP
8 1 (8.33%) MySQL
8 1 (8.33%) MCP
8 1 (8.33%) MCSE
8 1 (8.33%) MS Visio
8 1 (8.33%) SLA
8 1 (8.33%) Microsoft Certification

1st Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 20 August 2014, IT jobs across the Gloucestershire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) IIS
Applications
1 9 (75.00%) MS Office
2 5 (41.67%) MS Excel
3 1 (8.33%) MS Visio
Communications & Networking
1 7 (58.33%) DHCP
1 7 (58.33%) DNS
2 5 (41.67%) TCP/IP
2 5 (41.67%) LAN
2 5 (41.67%) WAN
3 3 (25.00%) Internet
4 2 (16.67%) Structured Cabling
Database & Business Intelligence
1 1 (8.33%) MySQL
General
1 1 (8.33%) Marketing
Libraries, Frameworks & Software Standards
1 2 (16.67%) HTML
Miscellaneous
1 1 (8.33%) Open Source
Operating Systems
1 9 (75.00%) Windows
2 7 (58.33%) Windows XP
3 5 (41.67%) Windows 7
4 2 (16.67%) Windows Server 2008
5 1 (8.33%) Windows 8
Processes & Methodologies
1 2 (16.67%) ITIL
2 1 (8.33%) Change Control
Programming Languages
1 1 (8.33%) PHP
Qualifications
1 1 (8.33%) MCP
1 1 (8.33%) MCSE
1 1 (8.33%) Microsoft Certification
1 1 (8.33%) MCITP
1 1 (8.33%) Degree
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 6 (50.00%) Active Directory
Vendors
1 8 (66.67%) Microsoft
2 2 (16.67%) Citrix
3 1 (8.33%) Twitter