The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 82 86 95
Rank change year-on-year
+4 +9
Permanent jobs requiring a 2nd Line Support 25 4 5
As % of all permanent IT jobs located in Gloucestershire 2.22% 0.43% 0.51%
As % of the Job Titles category 2.32% 0.47% 0.54%
Number of salaries quoted 22 4 4
Average salary £23,000 £22,500 £22,750
Average salary % change year-on-year
+2.22% -1.09%
90% offered a salary of more than £21,500 £21,000 £18,750
10% offered a salary of more than £35,000 £23,600 £34,100
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1079 854 934
As % of all permanent IT jobs located in Gloucestershire 95.91% 92.73% 96.19%
Number of salaries quoted 855 740 826
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,500 £25,000
10% offered a salary of more than £60,000 £46,000 £50,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Gloucestershire region.

2nd Line Support Salary Trend in Gloucestershire

2nd Line Support
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Gloucestershire region over the 3 months to 1 May 2015.

2nd Line Support Salary Histogram in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham +11 14 £22,250 -3.26%
Gloucester -5 10 £33,750 +60.71%
Cirencester - 1 £34,000 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 1 May 2015, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (47.37%) Windows
2 16 (42.11%) Citrix
3 13 (34.21%) Active Directory
3 13 (34.21%) VMware
4 11 (28.95%) Windows Server 2008
4 11 (28.95%) Cisco
5 10 (26.32%) SLA
5 10 (26.32%) Juniper
5 10 (26.32%) Windows Server 2003
5 10 (26.32%) F5
6 9 (23.68%) Windows Server 2012
7 7 (18.42%) VMware Infrastructure
7 7 (18.42%) Microsoft
8 6 (15.79%) MS Exchange
8 6 (15.79%) MS Office
8 6 (15.79%) Advertising
8 6 (15.79%) Hyper-V
9 5 (13.16%) Windows 7
9 5 (13.16%) SQL
10 4 (10.53%) SQL Server
10 4 (10.53%) ITIL
10 4 (10.53%) MS Excel
10 4 (10.53%) Document Management
10 4 (10.53%) Exchange Server 2010
11 3 (7.89%) Exchange Server 2003
11 3 (7.89%) Kofax
11 3 (7.89%) ERP
11 3 (7.89%) Microsoft Certification
12 2 (5.26%) Cisco Certification
12 2 (5.26%) Windows XP

2nd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 1 May 2015, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (15.79%) MS Exchange
2 4 (10.53%) Exchange Server 2010
3 3 (7.89%) Exchange Server 2003
4 2 (5.26%) Exchange Server 2007
4 2 (5.26%) Exchange Server 2013
Applications
1 6 (15.79%) MS Office
2 4 (10.53%) MS Excel
Business Applications
1 2 (5.26%) Dynamics AX
Cloud Services
1 2 (5.26%) Office 365
Communications & Networking
1 1 (2.63%) Firewall
1 1 (2.63%) PBX
1 1 (2.63%) TCP/IP
1 1 (2.63%) VPN
1 1 (2.63%) Internet
Database & Business Intelligence
1 4 (10.53%) SQL Server
2 1 (2.63%) Relational Database
2 1 (2.63%) RDBMS
Development Applications
1 1 (2.63%) Team Foundation Server
General
1 6 (15.79%) Advertising
2 2 (5.26%) Finance
3 1 (2.63%) Telecoms
Miscellaneous
1 1 (2.63%) Visualisation
1 1 (2.63%) EPoS
Operating Systems
1 18 (47.37%) Windows
2 11 (28.95%) Windows Server 2008
3 10 (26.32%) Windows Server 2003
4 9 (23.68%) Windows Server 2012
5 5 (13.16%) Windows 7
6 2 (5.26%) Windows XP
7 1 (2.63%) Windows 8
7 1 (2.63%) Windows Vista
7 1 (2.63%) Linux
7 1 (2.63%) Windows 2000
Processes & Methodologies
1 4 (10.53%) ITIL
1 4 (10.53%) Document Management
2 3 (7.89%) ERP
3 2 (5.26%) Service Management
4 1 (2.63%) Software Deployment
4 1 (2.63%) Asset Management
4 1 (2.63%) ITSM
Programming Languages
1 5 (13.16%) SQL
Qualifications
1 3 (7.89%) Microsoft Certification
2 2 (5.26%) Cisco Certification
2 2 (5.26%) CCNA
2 2 (5.26%) Degree
3 1 (2.63%) MCSE
3 1 (2.63%) MCSA
Quality Assurance & Compliance
1 10 (26.32%) SLA
2 1 (2.63%) ISO/IEC 20000
System Software
1 13 (34.21%) Active Directory
2 7 (18.42%) VMware Infrastructure
3 6 (15.79%) Hyper-V
4 1 (2.63%) Citrix Presentation Server
4 1 (2.63%) VMware Workstation
Vendors
1 16 (42.11%) Citrix
2 13 (34.21%) VMware
3 11 (28.95%) Cisco
4 10 (26.32%) Juniper
4 10 (26.32%) F5
5 7 (18.42%) Microsoft
6 3 (7.89%) Kofax
7 1 (2.63%) SonicWALL
7 1 (2.63%) McAfee
7 1 (2.63%) HP
Gloucestershire
Quantica Technology - London
Salary: £22000 - £24000 per annum + Benefits/Bonus
Posted: 16 days ago