The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 66 73 88
Rank change year-on-year
+7 +15
Permanent jobs requiring a 2nd Line Support 14 7 9
As % of all permanent IT jobs located in Gloucestershire 1.63% 0.95% 0.76%
As % of the Job Titles category 1.70% 0.99% 0.78%
Number of salaries quoted 11 7 9
Average salary £24,000 £23,500 £25,000
Average salary % change year-on-year
+2.12% -6.00%
90% offered a salary of more than £22,000 £21,500 £22,800
10% offered a salary of more than £27,500 £25,000 £26,200
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
825 709 1154
As % of all permanent IT jobs located in Gloucestershire 95.93% 95.81% 97.80%
Number of salaries quoted 710 631 1028
Average salary £37,000 £37,500 £35,000
Average salary % change year-on-year
-1.33% +7.14%
90% offered a salary of more than £23,000 £27,047 £21,750
10% offered a salary of more than £47,500 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Gloucestershire region.

2nd Line Support Salary Trend in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -4 9 £24,000 +2.12%
Cirencester - 2 £20,250 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 30 September 2014, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (78.26%) Windows
2 16 (69.57%) Microsoft
3 10 (43.48%) SQL
3 10 (43.48%) SQL Server
3 10 (43.48%) MS Excel
4 8 (34.78%) SaaS
4 8 (34.78%) Web Services
4 8 (34.78%) XML
4 8 (34.78%) T-SQL
4 8 (34.78%) Systems Management Server (SMS)
4 8 (34.78%) Analytical Skills
5 5 (21.74%) Active Directory
5 5 (21.74%) VMware
5 5 (21.74%) Windows 7
6 4 (17.39%) MS Office
6 4 (17.39%) ITIL
7 3 (13.04%) Windows XP
7 3 (13.04%) HP
7 3 (13.04%) Configuration Management
7 3 (13.04%) Apple
7 3 (13.04%) DV Cleared
7 3 (13.04%) Security Cleared
7 3 (13.04%) Requirements Management
7 3 (13.04%) Problem Management
7 3 (13.04%) Service Management
7 3 (13.04%) Change Management
8 2 (8.70%) Firewall
8 2 (8.70%) VMware Infrastructure
8 2 (8.70%) Mac OS X
8 2 (8.70%) Adobe

2nd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 30 September 2014, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.35%) IIS
Applications
1 10 (43.48%) MS Excel
2 4 (17.39%) MS Office
Cloud Services
1 8 (34.78%) SaaS
Communications & Networking
1 2 (8.70%) Firewall
2 1 (4.35%) Structured Cabling
2 1 (4.35%) LAN
2 1 (4.35%) WAN
2 1 (4.35%) DHCP
2 1 (4.35%) TCP/IP
2 1 (4.35%) DNS
2 1 (4.35%) Internet
Database & Business Intelligence
1 10 (43.48%) SQL Server
2 1 (4.35%) MySQL
Libraries, Frameworks & Software Standards
1 8 (34.78%) Web Services
1 8 (34.78%) XML
2 1 (4.35%) HTML
Miscellaneous
1 8 (34.78%) Analytical Skills
2 1 (4.35%) EPoS
2 1 (4.35%) Blackberry
2 1 (4.35%) Handset
2 1 (4.35%) Smartphone
2 1 (4.35%) Video Conferencing
2 1 (4.35%) Visualisation
2 1 (4.35%) Open Source
Operating Systems
1 18 (78.26%) Windows
2 5 (21.74%) Windows 7
3 3 (13.04%) Windows XP
4 2 (8.70%) Mac OS X
4 2 (8.70%) Apple iOS
5 1 (4.35%) Windows Server 2008
5 1 (4.35%) Linux
Processes & Methodologies
1 4 (17.39%) ITIL
2 3 (13.04%) Configuration Management
2 3 (13.04%) Service Management
2 3 (13.04%) Change Management
2 3 (13.04%) Requirements Management
2 3 (13.04%) Problem Management
3 2 (8.70%) Change Control
4 1 (4.35%) Software Asset Management
4 1 (4.35%) ITIL V3
4 1 (4.35%) Asset Management
Programming Languages
1 10 (43.48%) SQL
2 8 (34.78%) T-SQL
3 1 (4.35%) C
3 1 (4.35%) PHP
Qualifications
1 3 (13.04%) DV Cleared
1 3 (13.04%) Security Cleared
2 1 (4.35%) CCNA
2 1 (4.35%) Cisco Certification
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 5 (21.74%) Active Directory
2 2 (8.70%) VMware Infrastructure
3 1 (4.35%) Hyper-V
3 1 (4.35%) XenApp
Systems Management
1 8 (34.78%) Systems Management Server (SMS)
2 1 (4.35%) ARCserve
2 1 (4.35%) SCCM
Vendors
1 16 (69.57%) Microsoft
2 5 (21.74%) VMware
3 3 (13.04%) HP
3 3 (13.04%) Apple
4 2 (8.70%) Cisco
4 2 (8.70%) Adobe
5 1 (4.35%) Citrix
5 1 (4.35%) SonicWALL
5 1 (4.35%) Kaspersky
5 1 (4.35%) Twitter