The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 70 82 94
Rank change year-on-year
+12 +12
Permanent jobs requiring a 2nd Line Support 25 10 6
As % of all permanent IT jobs located in Gloucestershire 2.47% 1.12% 0.65%
As % of the Job Titles category 2.58% 1.18% 0.68%
Number of salaries quoted 23 10 6
Average salary £23,000 £26,000 £26,500
Average salary % change year-on-year
-11.53% -1.88%
90% offered a salary of more than £21,500 £23,000 £18,000
10% offered a salary of more than £35,000 £27,000 £32,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
969 850 883
As % of all permanent IT jobs located in Gloucestershire 95.66% 95.40% 95.15%
Number of salaries quoted 795 769 741
Average salary £40,000 £35,000 £37,500
Average salary % change year-on-year
+14.28% -6.66%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £55,000 £45,000 £49,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Gloucestershire region.

2nd Line Support Salary Trend in Gloucestershire

2nd Line Support
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Gloucestershire region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham 0 12 £22,000 -4.34% 1
Gloucester +17 10 £25,250 -2.88%
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 27 February 2015, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 21 (53.85%) Windows
2 14 (35.90%) Active Directory
3 13 (33.33%) Cisco
4 12 (30.77%) Citrix
4 12 (30.77%) VMware
5 11 (28.21%) Microsoft
6 9 (23.08%) MS Office
7 8 (20.51%) Juniper
7 8 (20.51%) VMware Infrastructure
7 8 (20.51%) Windows 7
7 8 (20.51%) F5
8 7 (17.95%) SLA
9 6 (15.38%) Windows Server 2008
10 5 (12.82%) Windows Server 2012
10 5 (12.82%) Windows Server 2003
10 5 (12.82%) ITIL
10 5 (12.82%) SQL
10 5 (12.82%) MS Excel
10 5 (12.82%) MS Exchange
11 4 (10.26%) ERP
11 4 (10.26%) Linux
11 4 (10.26%) Hyper-V
12 3 (7.69%) SQL Server
12 3 (7.69%) Windows XP
12 3 (7.69%) CCNA
12 3 (7.69%) Cisco Certification
12 3 (7.69%) Microsoft Certification
12 3 (7.69%) Apple
12 3 (7.69%) Kofax
12 3 (7.69%) Finance

2nd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 27 February 2015, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.82%) MS Exchange
2 2 (5.13%) Exchange Server 2010
3 1 (2.56%) Exchange Server 2013
3 1 (2.56%) Exchange Server 2003
3 1 (2.56%) Exchange Server 2007
Applications
1 9 (23.08%) MS Office
2 5 (12.82%) MS Excel
Business Applications
1 3 (7.69%) Dynamics AX
Cloud Services
1 2 (5.13%) Office 365
Communications & Networking
1 2 (5.13%) TCP/IP
1 2 (5.13%) Internet
1 2 (5.13%) Firewall
2 1 (2.56%) VPN
2 1 (2.56%) DNS
2 1 (2.56%) PBX
2 1 (2.56%) DHCP
Database & Business Intelligence
1 3 (7.69%) SQL Server
2 1 (2.56%) RDBMS
2 1 (2.56%) Relational Database
Development Applications
1 1 (2.56%) Team Foundation Server
General
1 3 (7.69%) Finance
1 3 (7.69%) Advertising
2 1 (2.56%) Telecoms
Miscellaneous
1 2 (5.13%) EPoS
1 2 (5.13%) Visualisation
2 1 (2.56%) Open Source
2 1 (2.56%) Blackberry
2 1 (2.56%) Video Conferencing
Operating Systems
1 21 (53.85%) Windows
2 8 (20.51%) Windows 7
3 6 (15.38%) Windows Server 2008
4 5 (12.82%) Windows Server 2012
4 5 (12.82%) Windows Server 2003
5 4 (10.26%) Linux
6 3 (7.69%) Windows XP
7 2 (5.13%) Mac OS X
7 2 (5.13%) Apple iOS
8 1 (2.56%) Windows 8
8 1 (2.56%) UNIX
Processes & Methodologies
1 5 (12.82%) ITIL
2 4 (10.26%) ERP
3 3 (7.69%) Service Management
3 3 (7.69%) Document Management
4 1 (2.56%) Software Deployment
4 1 (2.56%) Stakeholder Management
4 1 (2.56%) Asset Management
Programming Languages
1 5 (12.82%) SQL
Qualifications
1 3 (7.69%) CCNA
1 3 (7.69%) Cisco Certification
1 3 (7.69%) Microsoft Certification
2 2 (5.13%) Degree
3 1 (2.56%) Security Cleared
3 1 (2.56%) MCSE
3 1 (2.56%) MCSA
3 1 (2.56%) ITIL Certification
Quality Assurance & Compliance
1 7 (17.95%) SLA
System Software
1 14 (35.90%) Active Directory
2 8 (20.51%) VMware Infrastructure
3 4 (10.26%) Hyper-V
Systems Management
1 1 (2.56%) Norton AntiVirus
1 1 (2.56%) SCCM
Vendors
1 13 (33.33%) Cisco
2 12 (30.77%) Citrix
2 12 (30.77%) VMware
3 11 (28.21%) Microsoft
4 8 (20.51%) Juniper
4 8 (20.51%) F5
5 3 (7.69%) Kofax
5 3 (7.69%) Apple
6 2 (5.13%) Symantec
6 2 (5.13%) Adobe
6 2 (5.13%) SonicWALL
7 1 (2.56%) Kaspersky
7 1 (2.56%) HP
7 1 (2.56%) McAfee
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £20000 - £26000 per annum + Bonus, Pension, Laptop, Phone
Posted: 5 days ago
Gloucestershire
Pertemps ERP
Salary: £22,000 - £25,000 + Excellent Benefits Package
Posted: 9 days ago