The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Gloucestershire region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 87 90 83
Rank change year-on-year
+3 -7
Permanent jobs requiring a 2nd Line Support 4 12 4
As % of all permanent IT jobs located in Gloucestershire 0.458% 0.986% 0.365%
As % of the Job Titles category 0.475% 1.022% 0.386%
Number of salaries quoted 2 12 2
Average salary £31,500 £23,500 £20,500
Average salary % change year-on-year
+34.04% +14.63%
90% offered a salary of more than £26,300 £18,525 £18,100
10% offered a salary of more than £36,700 £25,000 £22,900
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
842 1174 1036
As % of all permanent IT jobs located in Gloucestershire 96.45% 96.47% 94.61%
Number of salaries quoted 750 999 898
Average salary £35,000 £37,500 £35,000
Average salary % change year-on-year
-6.66% +7.14%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £46,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South West

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Gloucestershire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Gloucestershire region.

Gloucestershire 2nd Line Support Salary Trend

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Gloucester +5 1 - -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (40.00%) Cisco
1 4 (40.00%) Windows
2 3 (30.00%) CCIE
2 3 (30.00%) CCSP
2 3 (30.00%) CCNP
2 3 (30.00%) CCIP
2 3 (30.00%) CCNA
2 3 (30.00%) Active Directory
2 3 (30.00%) Citrix
2 3 (30.00%) Cisco Certification
2 3 (30.00%) Microsoft
2 3 (30.00%) MPLS
2 3 (30.00%) Degree
2 3 (30.00%) Unified Communications
3 2 (20.00%) Computer Science
3 2 (20.00%) VMware Infrastructure
3 2 (20.00%) VMware
3 2 (20.00%) Apple
3 2 (20.00%) SAN
3 2 (20.00%) SQL
3 2 (20.00%) LAN
3 2 (20.00%) WAN
4 1 (10.00%) TCP/IP
4 1 (10.00%) VPN
4 1 (10.00%) SQL Server
4 1 (10.00%) IIS
4 1 (10.00%) Client/Server
4 1 (10.00%) Mac OS X
4 1 (10.00%) Smartcard
4 1 (10.00%) Adobe

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Gloucestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) IIS
Communications & Networking
1 3 (30.00%) MPLS
1 3 (30.00%) Unified Communications
2 2 (20.00%) LAN
2 2 (20.00%) WAN
2 2 (20.00%) SAN
3 1 (10.00%) TCP/IP
3 1 (10.00%) VPN
3 1 (10.00%) NetScaler
3 1 (10.00%) Firewall
Database & Business Intelligence
1 1 (10.00%) SQL Server
General
1 1 (10.00%) Electronics
1 1 (10.00%) Finance
1 1 (10.00%) Retail
Miscellaneous
1 2 (20.00%) Computer Science
2 1 (10.00%) iPad
2 1 (10.00%) Client/Server
2 1 (10.00%) Smartcard
2 1 (10.00%) Data Protection Act
Operating Systems
1 4 (40.00%) Windows
2 1 (10.00%) Mac OS X
2 1 (10.00%) Windows Server 2008
2 1 (10.00%) Windows 7
2 1 (10.00%) Apple iOS
Processes & Methodologies
1 1 (10.00%) Stakeholder Management
1 1 (10.00%) Data Protection
Programming Languages
1 2 (20.00%) SQL
Qualifications
1 3 (30.00%) CCIE
1 3 (30.00%) CCSP
1 3 (30.00%) CCNP
1 3 (30.00%) CCIP
1 3 (30.00%) CCNA
1 3 (30.00%) Cisco Certification
1 3 (30.00%) Degree
System Software
1 3 (30.00%) Active Directory
2 2 (20.00%) VMware Infrastructure
3 1 (10.00%) XenApp
3 1 (10.00%) XenDesktop
3 1 (10.00%) VMware ESX
3 1 (10.00%) Microsoft App-V
Vendors
1 4 (40.00%) Cisco
2 3 (30.00%) Microsoft
2 3 (30.00%) Citrix
3 2 (20.00%) Apple
3 2 (20.00%) VMware
4 1 (10.00%) Adobe
Cheltenham, Gloucestershire
You will provide 2nd Line IT Support and work with Server, Active Directory and Exchange as well as IIS, SharePoint and Cisco technology. This is a fantastic opportunity...
Connectus
Salary: £20000 - £25000 per annum
Posted: 16 May 2013