2nd Line Support Jobs in Gloucestershire

Second Line Support
South West > Gloucestershire

The median Second Line Support salary in Gloucestershire is £31,375 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 132 117 109
Rank change year-on-year -15 -8 +10
Permanent jobs requiring a 2nd Line Support 8 7 10
As % of all permanent jobs advertised in Gloucestershire 0.46% 0.53% 0.79%
As % of the Job Titles category 0.47% 0.62% 0.81%
Number of salaries quoted 8 7 9
10th Percentile £26,250 £21,100 £24,900
25th Percentile £29,531 £27,125 £27,500
Median annual salary (50th Percentile) £31,375 £35,000 £30,000
Median % change year-on-year -10.36% +16.67% +20.00%
75th Percentile £38,125 £36,875 £32,500
90th Percentile £52,375 £38,750 £32,650
South West median annual salary £33,500 £35,000 £30,000
% change year-on-year -4.29% +16.67% +9.09%

All Permanent IT Job Vacancies
Gloucestershire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Gloucestershire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Gloucestershire with a recognized job title 1,688 1,129 1,233
% of permanent jobs with a recognized job title 96.73% 85.53% 97.55%
Number of salaries quoted 1,234 526 752
10th Percentile £27,500 £31,250 £28,750
25th Percentile £35,000 £40,000 £37,108
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +1.01%
75th Percentile £61,250 £72,000 £62,827
90th Percentile £75,000 £82,500 £71,250
South West median annual salary £50,000 £51,918 £50,000
% change year-on-year -3.69% +3.84% +11.11%

2nd Line Support
Job Vacancy Trend in Gloucestershire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for 2nd Line Support in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

3-month moving average salary quoted in jobs citing 2nd Line Support in Gloucestershire.

Salary trend for 2nd Line Support in Gloucestershire

2nd Line Support
Salary Histogram in Gloucestershire

Salary distribution for jobs citing 2nd Line Support in Gloucestershire over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Support in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Gloucester +10 2 £27,500 +14.58%
Cheltenham -13 2 £48,750 +39.29%
Tewkesbury - 2 £31,250 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Gloucestershire

For the 6 months to 24 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region featuring 2nd Line Support in the job title.

1 5 (62.50%) Windows
1 5 (62.50%) Microsoft 365
2 3 (37.50%) ITIL
2 3 (37.50%) DNS
3 2 (25.00%) DV Cleared
3 2 (25.00%) Security Cleared
3 2 (25.00%) Manufacturing
3 2 (25.00%) Advertising
3 2 (25.00%) PKI
3 2 (25.00%) DHCP
3 2 (25.00%) Linux
3 2 (25.00%) Active Directory
3 2 (25.00%) Citrix
3 2 (25.00%) Service Delivery
3 2 (25.00%) Windows 8
3 2 (25.00%) Windows Server 2012
3 2 (25.00%) Mobile Device Management
3 2 (25.00%) Ansible
3 2 (25.00%) Driving Licence
3 2 (25.00%) Windows 10
3 2 (25.00%) Puppet
3 2 (25.00%) Windows 7
3 2 (25.00%) Cyber Essentials
3 2 (25.00%) Proactive Management
3 2 (25.00%) CI/CD
3 2 (25.00%) Windows Server 2008
4 1 (12.50%) Datto
4 1 (12.50%) Customer Service
4 1 (12.50%) Batch Scripting
4 1 (12.50%) WhatsApp

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) SharePoint
Cloud Services
1 5 (62.50%) Microsoft 365
2 1 (12.50%) Azure
2 1 (12.50%) WhatsApp
Communications & Networking
1 3 (37.50%) DNS
2 2 (25.00%) DHCP
3 1 (12.50%) Firewall
3 1 (12.50%) VoIP
General
1 2 (25.00%) Advertising
1 2 (25.00%) Manufacturing
2 1 (12.50%) Law
2 1 (12.50%) Legal
2 1 (12.50%) Social Skills
Miscellaneous
1 2 (25.00%) Driving Licence
1 2 (25.00%) PKI
Operating Systems
1 5 (62.50%) Windows
2 2 (25.00%) Linux
2 2 (25.00%) Windows 10
2 2 (25.00%) Windows 7
2 2 (25.00%) Windows 8
2 2 (25.00%) Windows Server 2008
2 2 (25.00%) Windows Server 2012
3 1 (12.50%) Windows Server
Processes & Methodologies
1 3 (37.50%) ITIL
2 2 (25.00%) CI/CD
2 2 (25.00%) Mobile Device Management
2 2 (25.00%) Proactive Management
2 2 (25.00%) Service Delivery
3 1 (12.50%) Batch Scripting
3 1 (12.50%) Customer Service
3 1 (12.50%) Disaster Recovery
3 1 (12.50%) ITSM
3 1 (12.50%) Service Management
3 1 (12.50%) Vulnerability Management
Programming Languages
1 1 (12.50%) PowerShell
Qualifications
1 2 (25.00%) DV Cleared
1 2 (25.00%) Security Cleared
2 1 (12.50%) CCNA
2 1 (12.50%) Cisco Certification
2 1 (12.50%) Degree
2 1 (12.50%) MCSE
2 1 (12.50%) Microsoft Certification
2 1 (12.50%) Network+ Certification
Quality Assurance & Compliance
1 2 (25.00%) Cyber Essentials
2 1 (12.50%) Cyber Essentials PLUS
2 1 (12.50%) ISO/IEC 27001
System Software
1 2 (25.00%) Active Directory
2 1 (12.50%) Hyper-V
2 1 (12.50%) VMware Infrastructure
Systems Management
1 2 (25.00%) Ansible
1 2 (25.00%) Puppet
2 1 (12.50%) FortiGate
2 1 (12.50%) Microsoft Intune
Vendors
1 2 (25.00%) Citrix
2 1 (12.50%) Acronis
2 1 (12.50%) Datto
2 1 (12.50%) Draytek
2 1 (12.50%) Microsoft
2 1 (12.50%) VMware