The table below looks at the statistics for Service Management skills in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 76 52 77
Rank change year-on-year
-24 +25
Permanent jobs citing Service Management 12 29 19
As % of all permanent IT jobs located in Gloucestershire 1.23% 3.66% 1.81%
As % of the Processes & Methodologies category 1.60% 4.75% 2.45%
Number of salaries quoted 6 26 14
Average salary £40,000 £56,750 £39,500
Average salary % change year-on-year
-29.51% +43.67%
90% offered a salary of more than £32,750 £45,704 £37,500
10% offered a salary of more than £42,500 £85,500 £43,000
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Gloucestershire region.

Processes & Methodologies Category
Gloucestershire
Permanent IT job ads with a match in the
Processes & Methodologies category
749 610 777
As % of all permanent IT jobs located in Gloucestershire 76.74% 76.92% 73.93%
Number of salaries quoted 641 525 678
Average salary £40,000 £37,500 £38,000
Average salary % change year-on-year
+6.66% -1.31%
90% offered a salary of more than £27,500 £27,500 £30,000
10% offered a salary of more than £57,500 £50,000 £59,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Gloucestershire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Gloucestershire

Service Management
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Gloucestershire region.

Service Management Salary Trend in Gloucestershire

Service Management
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing Service Management across the Gloucestershire region over the 3 months to 24 October 2014.

Service Management Salary Histogram in Gloucestershire

Service Management
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Gloucestershire region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -6 4 £40,000 -48.38%
Gloucester -16 1 £27,000 -47.57%
Tewkesbury - 1 £40,000 -
Filton - 1 - -
Service Management
South West

Service Management
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 24 October 2014, IT jobs across the Gloucestershire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 17 (60.71%) ITIL
2 12 (42.86%) Change Management
3 9 (32.14%) Configuration Management
4 8 (28.57%) Project Management
4 8 (28.57%) Service Delivery
4 8 (28.57%) ITSM
5 7 (25.00%) Finance
5 7 (25.00%) Continuous Improvement
6 6 (21.43%) Analytical Skills
6 6 (21.43%) Problem Management
6 6 (21.43%) DV Cleared
6 6 (21.43%) Security Cleared
6 6 (21.43%) SLA
6 6 (21.43%) HP
7 5 (17.86%) Requirements Management
8 4 (14.29%) Release Management
8 4 (14.29%) Root Cause Analysis
8 4 (14.29%) Cisco Certification
8 4 (14.29%) Cisco
8 4 (14.29%) IBM
8 4 (14.29%) Active Directory
8 4 (14.29%) LAN
8 4 (14.29%) C
8 4 (14.29%) Windows
9 3 (10.71%) SQL
9 3 (10.71%) MS Office
9 3 (10.71%) CCNA
9 3 (10.71%) Juniper
9 3 (10.71%) Nokia
9 3 (10.71%) Mainframe

Service Management
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 24 October 2014, IT jobs across the Gloucestershire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.57%) SharePoint
Applications
1 3 (10.71%) MS Office
2 1 (3.57%) MS Excel
2 1 (3.57%) Spreadsheet
Business Applications
1 1 (3.57%) SAP SM
1 1 (3.57%) SAP CRM
1 1 (3.57%) SAP ERP
Communications & Networking
1 4 (14.29%) LAN
2 3 (10.71%) Cisco ASA
2 3 (10.71%) MPLS
2 3 (10.71%) BGP
2 3 (10.71%) EIGRP
2 3 (10.71%) Firewall
3 1 (3.57%) IP Telephony
3 1 (3.57%) Network Security
3 1 (3.57%) WAN
3 1 (3.57%) SAN
General
1 7 (25.00%) Finance
2 1 (3.57%) Front Office
2 1 (3.57%) Back Office
Job Titles
1 6 (21.43%) Analyst
2 4 (14.29%) Service Manager
3 3 (10.71%) IT Services Manager
3 3 (10.71%) Release Manager
3 3 (10.71%) Governance Manager
3 3 (10.71%) Support Analyst
3 3 (10.71%) 2nd Line Support
3 3 (10.71%) Network Analyst
4 2 (7.14%) Support Engineer
4 2 (7.14%) 3rd Line Support
4 2 (7.14%) Desktop Analyst
4 2 (7.14%) IT Services Delivery Manager
4 2 (7.14%) Delivery Manager
4 2 (7.14%) Desktop Support Analyst
4 2 (7.14%) Desktop Support
4 2 (7.14%) Services Delivery Manager
5 1 (3.57%) IT Support Engineer
5 1 (3.57%) Requirements Engineer
5 1 (3.57%) SAP Analyst
5 1 (3.57%) IT Support
Miscellaneous
1 6 (21.43%) Analytical Skills
2 3 (10.71%) CMDB
2 3 (10.71%) Mainframe
3 2 (7.14%) Management Information System
4 1 (3.57%) Statistics
4 1 (3.57%) Mathematics
4 1 (3.57%) Enterprise Software
4 1 (3.57%) Performance Metrics
Operating Systems
1 4 (14.29%) Windows
2 3 (10.71%) zOS
3 2 (7.14%) Windows XP
3 2 (7.14%) Windows 7
4 1 (3.57%) UNIX
4 1 (3.57%) HPUX
4 1 (3.57%) Linux
4 1 (3.57%) Windows Server 2003
4 1 (3.57%) Windows Server 2008
4 1 (3.57%) Red Hat Enterprise Linux
Processes & Methodologies
1 17 (60.71%) ITIL
2 12 (42.86%) Change Management
3 9 (32.14%) Configuration Management
4 8 (28.57%) Project Management
4 8 (28.57%) ITSM
4 8 (28.57%) Service Delivery
5 7 (25.00%) Continuous Improvement
6 6 (21.43%) Problem Management
7 5 (17.86%) Requirements Management
8 4 (14.29%) Root Cause Analysis
8 4 (14.29%) Release Management
9 3 (10.71%) User Acceptance Testing
9 3 (10.71%) Change Control
9 3 (10.71%) IT Governance
9 3 (10.71%) Process Management
10 1 (3.57%) Disaster Recovery
10 1 (3.57%) CRM
10 1 (3.57%) ERP
10 1 (3.57%) Business Intelligence
10 1 (3.57%) Benchmarking
Programming Languages
1 4 (14.29%) C
2 3 (10.71%) SQL
Qualifications
1 6 (21.43%) DV Cleared
1 6 (21.43%) Security Cleared
2 4 (14.29%) Cisco Certification
3 3 (10.71%) CCNA
4 2 (7.14%) MCP
4 2 (7.14%) Microsoft Certification
4 2 (7.14%) Degree
5 1 (3.57%) ITIL Foundation Certificate
5 1 (3.57%) RHCE
5 1 (3.57%) LPIC
5 1 (3.57%) MCITP
5 1 (3.57%) MCSE
5 1 (3.57%) CCDA
Quality Assurance & Compliance
1 6 (21.43%) SLA
System Software
1 4 (14.29%) Active Directory
2 1 (3.57%) Microsoft Virtual Server
2 1 (3.57%) VMware Infrastructure
2 1 (3.57%) Hyper-V
Systems Management
1 3 (10.71%) Tivoli Storage Manager
1 3 (10.71%) OMEGAMON
2 1 (3.57%) BMC PATROL
Vendors
1 6 (21.43%) HP
2 4 (14.29%) Cisco
2 4 (14.29%) IBM
3 3 (10.71%) CheckPoint
3 3 (10.71%) Juniper
3 3 (10.71%) Nokia
4 2 (7.14%) Microsoft
4 2 (7.14%) SAP
5 1 (3.57%) VMware
5 1 (3.57%) Syclo
5 1 (3.57%) Red Hat