The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 143 156 134
Rank change year-on-year
+13 -22
Permanent jobs requiring a 1st Line Support 45 43 44
As % of all permanent IT jobs located in Hampshire 1.36% 1.13% 1.32%
As % of the Job Titles category 1.40% 1.15% 1.37%
Number of salaries quoted 44 35 44
Average salary £20,000 £21,500 £21,500
Average salary % change year-on-year
-6.97% -
90% offered a salary of more than £18,000 £16,450 £17,500
10% offered a salary of more than £21,000 £25,000 £22,600
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3223 3723 3213
As % of all permanent IT jobs located in Hampshire 97.40% 97.72% 96.63%
Number of salaries quoted 2846 3210 2680
Average salary £41,000 £40,000 £40,000
Average salary % change year-on-year
+2.50% -
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hampshire

1st Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hampshire region.

1st Line Support Salary Trend in Hampshire

1st Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hampshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +24 24 £18,000 -7.69% 1
Aldershot +8 6 £20,000 +17.64%
Fareham +1 4 £16,500 +1.53% 1
Farnborough -26 4 £18,500 -15.90%
Basingstoke +5 2 £21,000 -23.63% 1
Alton -7 2 £20,250 -2.40%
Portsmouth +17 1 £25,000 -
Winchester +4 1 - -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 5 February 2016, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 51 (60.00%) Microsoft
2 48 (56.47%) Windows
3 27 (31.76%) Linux
4 21 (24.71%) MS Excel
5 18 (21.18%) ITIL
5 18 (21.18%) MS Office
6 17 (20.00%) Service Management
7 13 (15.29%) CRM
7 13 (15.29%) SLA
8 12 (14.12%) VoIP
8 12 (14.12%) Active Directory
8 12 (14.12%) EPoS
8 12 (14.12%) SAP
9 11 (12.94%) Degree
10 9 (10.59%) Cisco Certification
10 9 (10.59%) CCNA
11 8 (9.41%) TCP/IP
11 8 (9.41%) VMware
11 8 (9.41%) VMware Infrastructure
12 7 (8.24%) SC Cleared
12 7 (8.24%) Security Cleared
12 7 (8.24%) Mathematics
12 7 (8.24%) Incident Management
12 7 (8.24%) A+ Certification
13 6 (7.06%) SQL
14 5 (5.88%) DNS
14 5 (5.88%) Network+ Certification
14 5 (5.88%) Firewall
14 5 (5.88%) MS Exchange
14 5 (5.88%) Internet

1st Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 5 February 2016, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.88%) MS Exchange
2 4 (4.71%) Exchange Server 2010
3 3 (3.53%) CMS
3 3 (3.53%) Exchange Server 2007
4 2 (2.35%) IIS
4 2 (2.35%) SharePoint
5 1 (1.18%) WordPress
Applications
1 21 (24.71%) MS Excel
2 18 (21.18%) MS Office
Cloud Services
1 2 (2.35%) Office 365
Communications & Networking
1 12 (14.12%) VoIP
2 8 (9.41%) TCP/IP
3 5 (5.88%) DNS
3 5 (5.88%) Firewall
3 5 (5.88%) Internet
4 4 (4.71%) DHCP
5 2 (2.35%) Remote Desktop
6 1 (1.18%) NAS
6 1 (1.18%) SAN
6 1 (1.18%) Wireless
Database & Business Intelligence
1 2 (2.35%) MySQL
1 2 (2.35%) PostgreSQL
1 2 (2.35%) SQL Server
General
1 1 (1.18%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.35%) HTML
2 1 (1.18%) COM
2 1 (1.18%) CSS
2 1 (1.18%) XML
Miscellaneous
1 12 (14.12%) EPoS
2 7 (8.24%) Mathematics
3 3 (3.53%) Data Centre
3 3 (3.53%) Driving Licence
4 2 (2.35%) Computer Science
5 1 (1.18%) Analytical Skills
5 1 (1.18%) Fat Client
5 1 (1.18%) Thin Client
Operating Systems
1 48 (56.47%) Windows
2 27 (31.76%) Linux
3 5 (5.88%) Windows Server
3 5 (5.88%) Windows Server 2012
4 4 (4.71%) Windows 7
4 4 (4.71%) Windows 8
4 4 (4.71%) Windows Server 2003
4 4 (4.71%) Windows XP
5 1 (1.18%) Mac OS
5 1 (1.18%) Windows 10
5 1 (1.18%) Windows Server 2008
Processes & Methodologies
1 18 (21.18%) ITIL
2 17 (20.00%) Service Management
3 13 (15.29%) CRM
4 7 (8.24%) Incident Management
5 4 (4.71%) Customer Engagement
5 4 (4.71%) High Availability
6 3 (3.53%) Content Management
6 3 (3.53%) Data Protection
6 3 (3.53%) Presales
7 2 (2.35%) Time Management
8 1 (1.18%) Business Intelligence
8 1 (1.18%) Mentoring
8 1 (1.18%) Root Cause Analysis
8 1 (1.18%) Service Desk Management
8 1 (1.18%) SIEM
8 1 (1.18%) Ticket Management
Programming Languages
1 6 (7.06%) SQL
2 4 (4.71%) JavaScript
3 3 (3.53%) T-SQL
4 1 (1.18%) C
Qualifications
1 11 (12.94%) Degree
2 9 (10.59%) CCNA
2 9 (10.59%) Cisco Certification
3 7 (8.24%) A+ Certification
3 7 (8.24%) SC Cleared
3 7 (8.24%) Security Cleared
4 5 (5.88%) Network+ Certification
5 2 (2.35%) MCDST
5 2 (2.35%) Microsoft Certification
6 1 (1.18%) MCP
Quality Assurance & Compliance
1 13 (15.29%) SLA
System Software
1 12 (14.12%) Active Directory
2 8 (9.41%) VMware Infrastructure
3 4 (4.71%) Hyper-V
Vendors
1 51 (60.00%) Microsoft
2 12 (14.12%) SAP
3 8 (9.41%) VMware
4 2 (2.35%) Oracle
5 1 (1.18%) Cisco
5 1 (1.18%) Meraki
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 3 days ago
Southampton
Deerfoot IT Resources Ltd
Salary: £22000 - £24000 per annum + benefits
Posted: 16 days ago
Basingstoke
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum + benefits
Posted: 18 days ago