The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hampshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 162 156 155
Rank change year-on-year
-6 -1
Permanent jobs requiring a 1st Line Support 19 21 14
As % of all permanent IT jobs located in Hampshire 0.550% 0.547% 0.386%
As % of the Job Titles category 0.577% 0.569% 0.410%
Number of salaries quoted 19 19 13
Average salary £20,500 £20,000 £17,000
Average salary % change year-on-year
+2.50% +17.64%
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3292 3690 3411
As % of all permanent IT jobs located in Hampshire 95.37% 96.17% 93.99%
Number of salaries quoted 2796 3234 2881
Average salary £39,000 £40,000 £37,500
Average salary % change year-on-year
-2.50% +6.66%
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South East

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Hampshire region as a proportion of the total demand within the Job Titles category.

Hampshire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hampshire region.

Hampshire 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hampshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Southampton +8 9 £19,250 -4.93%
Winchester - 3 £21,500 -
Farnborough - 3 £20,500 -
Fareham -3 2 £20,500 +17.14%
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 16 (48.48%) Microsoft
2 13 (39.39%) Active Directory
3 11 (33.33%) Windows
4 8 (24.24%) ITIL
4 8 (24.24%) SLA
5 7 (21.21%) Cisco
6 6 (18.18%) Service Management
7 5 (15.15%) MS Excel
8 4 (12.12%) MS Exchange
8 4 (12.12%) MS Office
9 3 (9.091%) Internet
9 3 (9.091%) .NET
9 3 (9.091%) CRM
9 3 (9.091%) Windows XP
9 3 (9.091%) Finance
9 3 (9.091%) Time Management
9 3 (9.091%) Windows Vista
9 3 (9.091%) SC Cleared
9 3 (9.091%) Security Cleared
9 3 (9.091%) Windows Server 2008
9 3 (9.091%) Windows 2000 Server
10 2 (6.061%) Incident Management
10 2 (6.061%) Statistics
10 2 (6.061%) Degree
10 2 (6.061%) Law
10 2 (6.061%) Service Delivery
10 2 (6.061%) DNS
10 2 (6.061%) Management Information System
10 2 (6.061%) DHCP
10 2 (6.061%) TCP/IP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (9.091%) .NET
2 1 (3.030%) HTML
2 1 (3.030%) CSS
Application Platforms
1 4 (12.12%) MS Exchange
Applications
1 5 (15.15%) MS Excel
2 4 (12.12%) MS Office
Communications & Networking
1 3 (9.091%) Internet
2 2 (6.061%) DNS
2 2 (6.061%) DHCP
2 2 (6.061%) TCP/IP
3 1 (3.030%) VPN
3 1 (3.030%) Broadband
3 1 (3.030%) Unified Communications
Database & Business Intelligence
1 2 (6.061%) FileMaker
2 1 (3.030%) SQL Server
General
1 3 (9.091%) Finance
2 2 (6.061%) Law
3 1 (3.030%) Dutch Language
Miscellaneous
1 2 (6.061%) Statistics
1 2 (6.061%) Management Information System
2 1 (3.030%) Blackberry
2 1 (3.030%) Computer Science
Operating Systems
1 11 (33.33%) Windows
2 3 (9.091%) Windows XP
2 3 (9.091%) Windows Vista
2 3 (9.091%) Windows Server 2008
2 3 (9.091%) Windows 2000 Server
Processes & Methodologies
1 8 (24.24%) ITIL
2 6 (18.18%) Service Management
3 3 (9.091%) CRM
3 3 (9.091%) Time Management
4 2 (6.061%) Incident Management
4 2 (6.061%) Service Delivery
5 1 (3.030%) ITSM
Programming Languages
1 2 (6.061%) SQL
Qualifications
1 3 (9.091%) SC Cleared
1 3 (9.091%) Security Cleared
2 2 (6.061%) Degree
2 2 (6.061%) Microsoft Certification
3 1 (3.030%) Citrix Certification
3 1 (3.030%) MCP
3 1 (3.030%) MCSE
3 1 (3.030%) MCSA
3 1 (3.030%) MCITP
3 1 (3.030%) CCENT
3 1 (3.030%) CCAA
Quality Assurance & Compliance
1 8 (24.24%) SLA
System Software
1 13 (39.39%) Active Directory
2 1 (3.030%) Terminal Server
Systems Management
1 1 (3.030%) Backup Exec
Vendors
1 16 (48.48%) Microsoft
2 7 (21.21%) Cisco
3 2 (6.061%) Symantec
3 2 (6.061%) Citrix
4 1 (3.030%) Apple
4 1 (3.030%) Oracle
4 1 (3.030%) VMware
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 21 May 2013
Portsmouth, South East
Duties Hardware / Software Support Troubleshooting Network Maintenance Remote Support of Satellite offices VOIP Telephone Support Mobile Support PC Migration Email Account set-up and Administration Our client needs...
greywood
Salary: £16000 - £18000 per annum + bonus and benefits
Posted: 15 May 2013