The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 159 149 170
Rank change year-on-year
-10 +21
Permanent jobs requiring a 1st Line Support 31 37 24
As % of all permanent IT jobs located in Hampshire 0.82% 1.02% 0.57%
As % of the Job Titles category 0.85% 1.07% 0.61%
Number of salaries quoted 30 36 16
Average salary £18,375 £22,600 £18,875
Average salary % change year-on-year
-18.69% +19.73%
90% offered a salary of more than £17,000 £17,000 £17,250
10% offered a salary of more than £30,000 £22,600 £20,250
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3630 3470 3962
As % of all permanent IT jobs located in Hampshire 95.48% 95.59% 94.47%
Number of salaries quoted 3050 2955 3416
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £58,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hampshire

1st Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hampshire region.

1st Line Support Salary Trend in Hampshire

1st Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Hampshire region over the 3 months to 21 October 2014.

1st Line Support Salary Histogram in Hampshire

1st Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hampshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton -1 11 £18,250 -19.24% 2
Basingstoke +13 5 £20,500 +17.14% 1
Farnborough -3 4 £26,250 +75.00% 1
Fareham +3 2 £16,625 -3.62%
Portsmouth -22 2 £19,500 -
Havant - 2 £30,000 -
Eastleigh -3 1 £18,000 -20.35%
Aldershot - 1 £20,500 -
Winchester - 1 £17,000 - 2
Alton - 1 £18,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 21 October 2014, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 47 (59.49%) Windows
2 36 (45.57%) ITIL
3 35 (44.30%) MS Office
4 33 (41.77%) Microsoft
5 22 (27.85%) Active Directory
6 17 (21.52%) SLA
6 17 (21.52%) MS Excel
7 16 (20.25%) Windows XP
8 14 (17.72%) Windows 7
9 13 (16.46%) VMware
9 13 (16.46%) Linux
10 12 (15.19%) A+ Certification
11 10 (12.66%) VoIP
11 10 (12.66%) Retail
12 9 (11.39%) Software Distribution
12 9 (11.39%) SAP
12 9 (11.39%) MCP
12 9 (11.39%) EPoS
12 9 (11.39%) TCP/IP
12 9 (11.39%) Wireless
12 9 (11.39%) Finance
13 8 (10.13%) Internet
13 8 (10.13%) Degree
13 8 (10.13%) VMware Infrastructure
14 7 (8.86%) Marketing
14 7 (8.86%) Line Management
14 7 (8.86%) Automotive
15 6 (7.59%) Microsoft Certification
15 6 (7.59%) MCSE
15 6 (7.59%) MS Exchange

1st Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 21 October 2014, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (7.59%) MS Exchange
2 3 (3.80%) Exchange Server 2007
3 2 (2.53%) Exchange Server 2010
4 1 (1.27%) Exchange Server 2003
4 1 (1.27%) Exchange Server 2013
4 1 (1.27%) IBM Notes
Applications
1 35 (44.30%) MS Office
2 17 (21.52%) MS Excel
3 1 (1.27%) MS PowerPoint
Cloud Services
1 2 (2.53%) SaaS
1 2 (2.53%) PaaS
1 2 (2.53%) IaaS
Communications & Networking
1 10 (12.66%) VoIP
2 9 (11.39%) TCP/IP
2 9 (11.39%) Wireless
3 8 (10.13%) Internet
4 5 (6.33%) DHCP
4 5 (6.33%) DNS
5 3 (3.80%) SAN
5 3 (3.80%) VPN
6 2 (2.53%) WAN
6 2 (2.53%) LAN
6 2 (2.53%) NAS
7 1 (1.27%) VLAN
7 1 (1.27%) SSH
7 1 (1.27%) Firewall
7 1 (1.27%) Wi-Fi
General
1 10 (12.66%) Retail
2 9 (11.39%) Finance
3 7 (8.86%) Marketing
3 7 (8.86%) Automotive
4 5 (6.33%) French Language
5 4 (5.06%) German Language
6 2 (2.53%) Telecoms
6 2 (2.53%) Dutch Language
6 2 (2.53%) Publishing
7 1 (1.27%) Danish Language
7 1 (1.27%) Italian Language
7 1 (1.27%) Swedish Language
7 1 (1.27%) Law
Libraries, Frameworks & Software Standards
1 2 (2.53%) Flash
Miscellaneous
1 9 (11.39%) EPoS
2 3 (3.80%) Analytical Skills
3 1 (1.27%) iPhone
3 1 (1.27%) iPad
3 1 (1.27%) Kindle
3 1 (1.27%) User Experience
3 1 (1.27%) Blackberry
Operating Systems
1 47 (59.49%) Windows
2 16 (20.25%) Windows XP
3 14 (17.72%) Windows 7
4 13 (16.46%) Linux
5 5 (6.33%) Windows Server 2008
6 4 (5.06%) Windows Server 2003
6 4 (5.06%) Windows 8
6 4 (5.06%) Windows Server 2012
7 2 (2.53%) CentOS
7 2 (2.53%) Red Hat Enterprise Linux
8 1 (1.27%) Mac OS X
Processes & Methodologies
1 36 (45.57%) ITIL
2 9 (11.39%) Software Distribution
3 7 (8.86%) Line Management
4 2 (2.53%) Business Intelligence
4 2 (2.53%) CRM
4 2 (2.53%) Problem Management
5 1 (1.27%) Incident Management
5 1 (1.27%) Automated Testing
5 1 (1.27%) Time Management
5 1 (1.27%) ISMS
5 1 (1.27%) Automation Testing
5 1 (1.27%) Kalman Filter
5 1 (1.27%) ITIL V3
5 1 (1.27%) Service Delivery
5 1 (1.27%) Change Management
Programming Languages
1 2 (2.53%) C#
Qualifications
1 12 (15.19%) A+ Certification
2 9 (11.39%) MCP
3 8 (10.13%) Degree
4 6 (7.59%) Microsoft Certification
4 6 (7.59%) MCSE
4 6 (7.59%) SC Cleared
4 6 (7.59%) Security Cleared
5 5 (6.33%) MCSA
6 3 (3.80%) MCTS
7 1 (1.27%) MCITP
7 1 (1.27%) Cisco Certification
7 1 (1.27%) CCNA
Quality Assurance & Compliance
1 17 (21.52%) SLA
2 1 (1.27%) ISO 9001
System Software
1 22 (27.85%) Active Directory
2 8 (10.13%) VMware Infrastructure
3 2 (2.53%) VMware ESXi
3 2 (2.53%) Hyper-V
4 1 (1.27%) vSphere
4 1 (1.27%) VMware ESX
Vendors
1 33 (41.77%) Microsoft
2 13 (16.46%) VMware
3 9 (11.39%) SAP
4 4 (5.06%) Remedy
5 3 (3.80%) Citrix
6 2 (2.53%) Red Hat
7 1 (1.27%) LANDesk
7 1 (1.27%) Apple
7 1 (1.27%) Lotus
7 1 (1.27%) Cisco
7 1 (1.27%) IBM
7 1 (1.27%) Symantec
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £20000 per annum
Posted: Yesterday
Southampton
Spectrum IT
Salary: £17000 - £19000 per annum + benefits
Posted: 11 days ago
Winchester
Recruitment Genius
Salary: £16000 - £20000 per annum
Posted: 20 days ago