The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 160 156 178
Rank change year-on-year
-4 +22
Permanent jobs requiring a 1st Line Support 36 32 29
As % of all permanent IT jobs located in Hampshire 0.91% 0.83% 0.68%
As % of the Job Titles category 0.95% 0.88% 0.72%
Number of salaries quoted 33 32 25
Average salary £19,500 £22,600 £20,250
Average salary % change year-on-year
-13.71% +11.60%
90% offered a salary of more than £17,500 £16,250 £18,000
10% offered a salary of more than £28,500 £22,600 £24,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3771 3637 4051
As % of all permanent IT jobs located in Hampshire 94.89% 94.89% 94.98%
Number of salaries quoted 3115 3132 3495
Average salary £40,000 £39,000 £40,000
Average salary % change year-on-year
+2.56% -2.50%
90% offered a salary of more than £24,000 £22,600 £25,000
10% offered a salary of more than £58,000 £55,000 £56,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hampshire

1st Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hampshire region.

1st Line Support Salary Trend in Hampshire

1st Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Hampshire region over the 3 months to 22 September 2014.

1st Line Support Salary Histogram in Hampshire

1st Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hampshire region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton -6 13 £18,250 -19.24% 1
Basingstoke -2 8 £20,000 +14.28% 1
Farnborough -4 6 £30,000 +60.00%
Portsmouth -17 3 £20,000 -11.11% 1
Fareham - 3 £17,000 -
Aldershot - 1 £20,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 22 September 2014, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 51 (61.45%) Windows
2 42 (50.60%) MS Office
3 40 (48.19%) ITIL
4 36 (43.37%) Microsoft
5 25 (30.12%) Active Directory
5 25 (30.12%) MS Excel
6 24 (28.92%) SLA
7 21 (25.30%) Windows 7
8 18 (21.69%) Windows XP
9 13 (15.66%) A+ Certification
10 10 (12.05%) Retail
10 10 (12.05%) Wireless
10 10 (12.05%) EPoS
10 10 (12.05%) VoIP
10 10 (12.05%) SAP
10 10 (12.05%) Linux
10 10 (12.05%) Software Distribution
11 9 (10.84%) MCP
11 9 (10.84%) Finance
12 8 (9.64%) VMware
13 7 (8.43%) VMware Infrastructure
13 7 (8.43%) Marketing
13 7 (8.43%) Line Management
13 7 (8.43%) Automotive
13 7 (8.43%) Internet
14 6 (7.23%) Microsoft Certification
14 6 (7.23%) C#
14 6 (7.23%) MCSE
14 6 (7.23%) TCP/IP
14 6 (7.23%) MS Exchange

1st Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 22 September 2014, IT jobs across the Hampshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (7.23%) MS Exchange
2 3 (3.61%) Exchange Server 2007
3 1 (1.20%) Exchange Server 2010
3 1 (1.20%) Exchange Server 2003
Applications
1 42 (50.60%) MS Office
2 25 (30.12%) MS Excel
3 2 (2.41%) MS PowerPoint
Cloud Services
1 1 (1.20%) SaaS
1 1 (1.20%) PaaS
1 1 (1.20%) IaaS
Communications & Networking
1 10 (12.05%) Wireless
1 10 (12.05%) VoIP
2 7 (8.43%) Internet
3 6 (7.23%) TCP/IP
4 4 (4.82%) DHCP
4 4 (4.82%) DNS
5 2 (2.41%) VPN
6 1 (1.20%) LAN
6 1 (1.20%) SSH
General
1 10 (12.05%) Retail
2 9 (10.84%) Finance
3 7 (8.43%) Marketing
3 7 (8.43%) Automotive
4 3 (3.61%) French Language
4 3 (3.61%) Law
5 2 (2.41%) Telecoms
5 2 (2.41%) German Language
5 2 (2.41%) Dutch Language
6 1 (1.20%) Danish Language
6 1 (1.20%) Italian Language
6 1 (1.20%) Swedish Language
Miscellaneous
1 10 (12.05%) EPoS
2 3 (3.61%) Analytical Skills
3 1 (1.20%) User Experience
Operating Systems
1 51 (61.45%) Windows
2 21 (25.30%) Windows 7
3 18 (21.69%) Windows XP
4 10 (12.05%) Linux
5 4 (4.82%) Windows Server 2008
5 4 (4.82%) Windows 8
6 3 (3.61%) Windows Server 2012
6 3 (3.61%) Windows Server 2003
7 1 (1.20%) Windows Vista
7 1 (1.20%) Mac OS X
Processes & Methodologies
1 40 (48.19%) ITIL
2 10 (12.05%) Software Distribution
3 7 (8.43%) Line Management
4 2 (2.41%) Problem Management
5 1 (1.20%) Time Management
5 1 (1.20%) ISMS
5 1 (1.20%) Automation Testing
5 1 (1.20%) Kalman Filter
5 1 (1.20%) Service Delivery
5 1 (1.20%) Change Management
5 1 (1.20%) Incident Management
5 1 (1.20%) Automated Testing
Programming Languages
1 6 (7.23%) C#
Qualifications
1 13 (15.66%) A+ Certification
2 9 (10.84%) MCP
3 6 (7.23%) Microsoft Certification
3 6 (7.23%) MCSE
3 6 (7.23%) SC Cleared
3 6 (7.23%) Security Cleared
4 5 (6.02%) Degree
4 5 (6.02%) MCSA
5 3 (3.61%) MCTS
6 1 (1.20%) Cisco Certification
6 1 (1.20%) CCNA
6 1 (1.20%) MCITP
Quality Assurance & Compliance
1 24 (28.92%) SLA
System Software
1 25 (30.12%) Active Directory
2 7 (8.43%) VMware Infrastructure
3 1 (1.20%) Hyper-V
3 1 (1.20%) vSphere
3 1 (1.20%) VMware ESX
Vendors
1 36 (43.37%) Microsoft
2 10 (12.05%) SAP
3 8 (9.64%) VMware
4 4 (4.82%) Remedy
5 2 (2.41%) Citrix
6 1 (1.20%) LANDesk
6 1 (1.20%) Apple
6 1 (1.20%) Symantec
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £23000 per annum + Bonus, Benefits
Posted: 3 days ago
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: 4 days ago
Portsmouth, Hampshire
ComputAppoint
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
Southampton
Spectrum IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 11 days ago