The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 178 152 199
Rank change year-on-year
-26 +47
Permanent jobs requiring a Help Desk Support 18 36 8
As % of all permanent IT jobs located in Hampshire 0.45% 0.94% 0.19%
As % of the Job Titles category 0.48% 0.99% 0.20%
Number of salaries quoted 17 36 8
Average salary £20,000 £22,600 £19,500
Average salary % change year-on-year
-11.50% +15.89%
UK excluding London average salary £22,000 £20,500 £20,000
% change year-on-year
+7.31% +2.50%
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3771 3637 4051
As % of all permanent IT jobs located in Hampshire 94.89% 94.89% 94.98%
Number of salaries quoted 3115 3132 3495
Average salary £40,000 £39,000 £40,000
Average salary % change year-on-year
+2.56% -2.50%
90% offered a salary of more than £24,000 £22,600 £25,000
10% offered a salary of more than £58,000 £55,000 £56,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hampshire

Help Desk Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hampshire region.

Help Desk Support Salary Trend in Hampshire

Help Desk Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Hampshire region over the 3 months to 22 September 2014.

Help Desk Support Salary Histogram in Hampshire

Help Desk Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hampshire region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton -13 8 £20,000 -11.50% 2
Farnborough -3 7 £27,500 +37.50% 1
Basingstoke -4 2 £19,000 -2.56%
Fareham - 1 £23,500 - 1
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 22 September 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 32 (86.49%) Windows
2 29 (78.38%) Microsoft
3 21 (56.76%) Active Directory
4 17 (45.95%) ITIL
5 16 (43.24%) MS Excel
5 16 (43.24%) SLA
6 13 (35.14%) MS Office
7 12 (32.43%) MS Exchange
8 11 (29.73%) CRM
8 11 (29.73%) Windows Vista
9 10 (27.03%) Windows 2000 Server
9 10 (27.03%) Wireless
9 10 (27.03%) Retail
9 10 (27.03%) Windows XP
9 10 (27.03%) SAP
9 10 (27.03%) VoIP
9 10 (27.03%) A+ Certification
9 10 (27.03%) EPoS
9 10 (27.03%) Exchange Server 2010
9 10 (27.03%) Software Distribution
10 7 (18.92%) Windows Server 2008
10 7 (18.92%) VMware
11 6 (16.22%) Windows Server 2003
11 6 (16.22%) Citrix
12 5 (13.51%) TCP/IP
12 5 (13.51%) LAN
12 5 (13.51%) Exchange Server 2007
12 5 (13.51%) Windows Server 2012
13 4 (10.81%) Exchange Server 2013
13 4 (10.81%) Hyper-V

Help Desk Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 22 September 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (32.43%) MS Exchange
2 10 (27.03%) Exchange Server 2010
3 5 (13.51%) Exchange Server 2007
4 4 (10.81%) Exchange Server 2013
5 1 (2.70%) Exchange Server 2003
5 1 (2.70%) Office Communications Server
5 1 (2.70%) Lync
Applications
1 16 (43.24%) MS Excel
2 13 (35.14%) MS Office
3 1 (2.70%) MS PowerPoint
Communications & Networking
1 10 (27.03%) Wireless
1 10 (27.03%) VoIP
2 5 (13.51%) TCP/IP
2 5 (13.51%) LAN
3 4 (10.81%) VLAN
3 4 (10.81%) Firewall
3 4 (10.81%) WAN
3 4 (10.81%) SAN
General
1 10 (27.03%) Retail
2 1 (2.70%) Finance
2 1 (2.70%) French Language
Miscellaneous
1 10 (27.03%) EPoS
2 1 (2.70%) Computer Science
Operating Systems
1 32 (86.49%) Windows
2 11 (29.73%) Windows Vista
3 10 (27.03%) Windows 2000 Server
3 10 (27.03%) Windows XP
4 7 (18.92%) Windows Server 2008
5 6 (16.22%) Windows Server 2003
6 5 (13.51%) Windows Server 2012
7 2 (5.41%) Linux
8 1 (2.70%) Windows 7
8 1 (2.70%) Windows 8
Processes & Methodologies
1 17 (45.95%) ITIL
2 11 (29.73%) CRM
3 10 (27.03%) Software Distribution
4 2 (5.41%) Mentoring
5 1 (2.70%) Incident Management
5 1 (2.70%) Service Management
5 1 (2.70%) Release Management
Qualifications
1 10 (27.03%) A+ Certification
2 4 (10.81%) Degree
3 2 (5.41%) SC Cleared
3 2 (5.41%) Security Cleared
3 2 (5.41%) Microsoft Certification
3 2 (5.41%) MCP
4 1 (2.70%) MCSE
4 1 (2.70%) MCDST
4 1 (2.70%) MCITP
Quality Assurance & Compliance
1 16 (43.24%) SLA
System Software
1 21 (56.76%) Active Directory
2 4 (10.81%) Hyper-V
Vendors
1 29 (78.38%) Microsoft
2 10 (27.03%) SAP
3 7 (18.92%) VMware
4 6 (16.22%) Citrix
5 2 (5.41%) Remedy
6 1 (2.70%) Cisco
6 1 (2.70%) HP
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 6 days ago