The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hampshire region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 182 170 187
Rank change year-on-year
-12 +17
Permanent jobs requiring a Help Desk Support 15 22 4
As % of all permanent IT jobs located in Hampshire 0.38% 0.56% 0.10%
As % of the Job Titles category 0.40% 0.59% 0.10%
Number of salaries quoted 13 22 4
Average salary £21,000 £22,500 £22,500
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £19,200 £17,050 £18,500
10% offered a salary of more than £27,500 £24,000 £25,800
UK excluding London average salary £23,000 £20,500 £21,500
% change year-on-year
+12.19% -4.65%
Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3712 3748 3835
As % of all permanent IT jobs located in Hampshire 93.90% 94.79% 96.07%
Number of salaries quoted 3044 3216 3328
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £24,500 £23,500 £25,000
10% offered a salary of more than £58,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
South East

Help Desk Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hampshire

Help Desk Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hampshire region.

Help Desk Support Salary Trend in Hampshire

Help Desk Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Hampshire region over the 3 months to 31 July 2014.

Help Desk Support Salary Histogram in Hampshire

Help Desk Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hampshire region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Farnborough +8 7 £27,500 +8.91%
Southampton +2 5 £20,000 -11.30%
Basingstoke -1 1 - -
Fareham - 1 £23,500 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 31 July 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 36 (81.82%) Windows
2 34 (77.27%) Microsoft
3 27 (61.36%) ITIL
4 22 (50.00%) MS Office
5 19 (43.18%) Active Directory
6 17 (38.64%) VoIP
6 17 (38.64%) SAP
6 17 (38.64%) A+ Certification
6 17 (38.64%) EPoS
6 17 (38.64%) Wireless
6 17 (38.64%) Retail
6 17 (38.64%) Software Distribution
7 15 (34.09%) SLA
8 13 (29.55%) MS Excel
8 13 (29.55%) Windows Vista
9 12 (27.27%) Windows XP
10 10 (22.73%) Incident Management
11 9 (20.45%) CRM
12 8 (18.18%) Windows 2000 Server
13 7 (15.91%) Windows Server 2008
14 6 (13.64%) Service Management
14 6 (13.64%) Windows Server 2003
14 6 (13.64%) MS Exchange
15 5 (11.36%) MS PowerPoint
16 4 (9.09%) Exchange Server 2010
16 4 (9.09%) Change Control
16 4 (9.09%) Firewall
16 4 (9.09%) Risk Management
16 4 (9.09%) Finance
16 4 (9.09%) French Language

Help Desk Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 31 July 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.64%) MS Exchange
2 4 (9.09%) Exchange Server 2010
3 3 (6.82%) Exchange Server 2007
4 1 (2.27%) Lync
4 1 (2.27%) Exchange Server 2003
4 1 (2.27%) Office Communications Server
Applications
1 22 (50.00%) MS Office
2 13 (29.55%) MS Excel
3 5 (11.36%) MS PowerPoint
Communications & Networking
1 17 (38.64%) VoIP
1 17 (38.64%) Wireless
2 4 (9.09%) Firewall
2 4 (9.09%) VPN
3 1 (2.27%) LAN
3 1 (2.27%) TCP/IP
General
1 17 (38.64%) Retail
2 4 (9.09%) Finance
2 4 (9.09%) French Language
Miscellaneous
1 17 (38.64%) EPoS
2 1 (2.27%) Computer Science
Operating Systems
1 36 (81.82%) Windows
2 13 (29.55%) Windows Vista
3 12 (27.27%) Windows XP
4 8 (18.18%) Windows 2000 Server
5 7 (15.91%) Windows Server 2008
6 6 (13.64%) Windows Server 2003
7 4 (9.09%) Linux
8 1 (2.27%) Windows 7
8 1 (2.27%) Windows 8
8 1 (2.27%) Windows Server 2012
Processes & Methodologies
1 27 (61.36%) ITIL
2 17 (38.64%) Software Distribution
3 10 (22.73%) Incident Management
4 9 (20.45%) CRM
5 6 (13.64%) Service Management
6 4 (9.09%) Change Control
6 4 (9.09%) Risk Management
7 1 (2.27%) Service Delivery
7 1 (2.27%) Release Management
Qualifications
1 17 (38.64%) A+ Certification
2 3 (6.82%) Degree
3 2 (4.55%) Security Cleared
3 2 (4.55%) Microsoft Certification
3 2 (4.55%) MCP
4 1 (2.27%) MCSE
4 1 (2.27%) SC Cleared
4 1 (2.27%) MCDST
4 1 (2.27%) MCITP
Quality Assurance & Compliance
1 15 (34.09%) SLA
System Software
1 19 (43.18%) Active Directory
Vendors
1 34 (77.27%) Microsoft
2 17 (38.64%) SAP
3 3 (6.82%) VMware
4 2 (4.55%) Citrix
4 2 (4.55%) Cisco
5 1 (2.27%) HP
5 1 (2.27%) Remedy