The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 179 150 189
Rank change year-on-year
-29 +39
Permanent jobs requiring a Help Desk Support 14 18 10
As % of all permanent IT jobs located in Hampshire 0.36% 0.54% 0.23%
As % of the Job Titles category 0.38% 0.56% 0.25%
Number of salaries quoted 14 18 10
Average salary £19,000 £22,600 £21,250
Average salary % change year-on-year
-15.92% +6.35%
90% offered a salary of more than £17,000 £22,600 £20,150
10% offered a salary of more than £27,500 £24,520 £26,500
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3681 3209 4057
As % of all permanent IT jobs located in Hampshire 95.26% 96.37% 94.52%
Number of salaries quoted 3166 2673 3516
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hampshire

Help Desk Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hampshire region.

Help Desk Support Salary Trend in Hampshire

Help Desk Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hampshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Farnborough +7 5 £27,500 +13.40%
Southampton -1 4 £18,625 -17.58%
Basingstoke - 3 £17,000 - 1
Alton - 1 £18,000 -
Help Desk Support
South East

Help Desk Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 19 December 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 25 (78.13%) Windows
2 24 (75.00%) Microsoft
3 20 (62.50%) Active Directory
4 18 (56.25%) MS Exchange
4 18 (56.25%) MS Excel
5 17 (53.13%) SLA
6 16 (50.00%) Exchange Server 2010
7 12 (37.50%) VMware
8 10 (31.25%) Windows XP
8 10 (31.25%) CRM
8 10 (31.25%) Windows Vista
8 10 (31.25%) Windows 2000 Server
8 10 (31.25%) WAN
8 10 (31.25%) TCP/IP
9 9 (28.13%) Windows Server 2012
9 9 (28.13%) Exchange Server 2007
10 8 (25.00%) Hyper-V
10 8 (25.00%) LAN
10 8 (25.00%) Windows Server 2008
10 8 (25.00%) MS Office
10 8 (25.00%) Windows Server 2003
10 8 (25.00%) Citrix
11 7 (21.88%) ITIL
11 7 (21.88%) SAN
11 7 (21.88%) Firewall
11 7 (21.88%) Exchange Server 2013
11 7 (21.88%) VLAN
12 5 (15.63%) Wireless
12 5 (15.63%) A+ Certification
12 5 (15.63%) EPoS

Help Desk Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 19 December 2014, IT jobs across the Hampshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (56.25%) MS Exchange
2 16 (50.00%) Exchange Server 2010
3 9 (28.13%) Exchange Server 2007
4 7 (21.88%) Exchange Server 2013
5 1 (3.13%) Exchange Server 2003
Applications
1 18 (56.25%) MS Excel
2 8 (25.00%) MS Office
Cloud Services
1 1 (3.13%) SaaS
1 1 (3.13%) PaaS
1 1 (3.13%) IaaS
Communications & Networking
1 10 (31.25%) WAN
1 10 (31.25%) TCP/IP
2 8 (25.00%) LAN
3 7 (21.88%) SAN
3 7 (21.88%) Firewall
3 7 (21.88%) VLAN
4 5 (15.63%) Wireless
4 5 (15.63%) VoIP
5 3 (9.38%) Wi-Fi
6 1 (3.13%) DHCP
6 1 (3.13%) Internet
6 1 (3.13%) DNS
Database & Business Intelligence
1 1 (3.13%) SQL Server
General
1 5 (15.63%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.13%) HTML
Miscellaneous
1 5 (15.63%) EPoS
2 1 (3.13%) Computer Science
Operating Systems
1 25 (78.13%) Windows
2 10 (31.25%) Windows XP
2 10 (31.25%) Windows Vista
2 10 (31.25%) Windows 2000 Server
3 9 (28.13%) Windows Server 2012
4 8 (25.00%) Windows Server 2008
4 8 (25.00%) Windows Server 2003
5 2 (6.25%) Linux
5 2 (6.25%) Windows 8
6 1 (3.13%) Windows 7
Processes & Methodologies
1 10 (31.25%) CRM
2 7 (21.88%) ITIL
3 5 (15.63%) Software Distribution
Programming Languages
1 1 (3.13%) PowerShell
Qualifications
1 5 (15.63%) A+ Certification
2 3 (9.38%) Degree
3 1 (3.13%) SC Cleared
3 1 (3.13%) Security Cleared
3 1 (3.13%) MCDST
3 1 (3.13%) MCP
3 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 17 (53.13%) SLA
System Software
1 20 (62.50%) Active Directory
2 8 (25.00%) Hyper-V
3 1 (3.13%) VMware Infrastructure
Vendors
1 24 (75.00%) Microsoft
2 12 (37.50%) VMware
3 8 (25.00%) Citrix
4 5 (15.63%) SAP
5 2 (6.25%) Cisco
6 1 (3.13%) HP
6 1 (3.13%) Remedy