The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hayes region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 8 6 3
Rank change year-on-year
-2 -3
Permanent jobs requiring a Technical Support 2 7 3
As % of all permanent IT jobs located in Hayes 12.50% 41.18% 20.00%
As % of the Job Titles category 14.29% 41.18% 23.08%
Number of salaries quoted 1 6 3
Average salary £42,500 £50,000 £20,500
Average salary % change year-on-year
-15.00% +143.90%
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hayes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hayes
Permanent IT job ads with a match in the
Job Titles category
14 17 13
As % of all permanent IT jobs located in Hayes 87.50% 100.00% 86.67%
Number of salaries quoted 10 13 11
Average salary £42,500 £50,000 £27,500
Average salary % change year-on-year
-15.00% +81.81%
90% offered a salary of more than £40,000 £36,500 £19,500
10% offered a salary of more than £55,000 £65,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Hayes

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hayes region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hayes

Technical Support
Salary Trend in Hayes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hayes region.

Technical Support Salary Trend in Hayes

Technical Support
Top 18 Related IT Skills in Hayes

For the 6 months to 24 October 2014, IT jobs across the Hayes region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 2 (66.67%) MCTS
1 2 (66.67%) Degree
1 2 (66.67%) Computer Science
1 2 (66.67%) Software Deployment
1 2 (66.67%) Line Management
1 2 (66.67%) LAN
1 2 (66.67%) WAN
1 2 (66.67%) Cisco
1 2 (66.67%) Microsoft
1 2 (66.67%) CCNA
1 2 (66.67%) Active Directory
1 2 (66.67%) Cisco Certification
1 2 (66.67%) Microsoft Certification
1 2 (66.67%) MS Excel
1 2 (66.67%) Telecoms
2 1 (33.33%) CRM
2 1 (33.33%) Mentoring
2 1 (33.33%) Coaching

Technical Support
Top Related IT Skills in Hayes by Category

For the 6 months to 24 October 2014, IT jobs across the Hayes region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Applications
1 2 (66.67%) MS Excel
Communications & Networking
1 2 (66.67%) LAN
1 2 (66.67%) WAN
General
1 2 (66.67%) Telecoms
Miscellaneous
1 2 (66.67%) Computer Science
Processes & Methodologies
1 2 (66.67%) Software Deployment
1 2 (66.67%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Coaching
2 1 (33.33%) CRM
Qualifications
1 2 (66.67%) CCNA
1 2 (66.67%) Cisco Certification
1 2 (66.67%) Microsoft Certification
1 2 (66.67%) MCTS
1 2 (66.67%) Degree
System Software
1 2 (66.67%) Active Directory
Vendors
1 2 (66.67%) Cisco
1 2 (66.67%) Microsoft