The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Hemel Hempstead region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hemel Hempstead region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 40 37 28
Rank change year-on-year
-3 -9
Permanent jobs citing Customer Engagement 3 6 1
As % of all permanent IT jobs located in Hemel Hempstead 1.327% 2.727% 0.599%
As % of the Processes & Methodologies category 1.911% 3.488% 0.763%
Number of salaries quoted 3 6 1
Average salary £32,500 £25,000 £42,500
Average salary % change year-on-year
+30.00% -41.17%
UK excluding London average salary £47,500 £51,000 £45,000
% change year-on-year
-6.86% +13.33%
All Processes & Methodologies
Hemel Hempstead
Permanent IT job ads with a match in the
Processes & Methodologies category
157 172 131
As % of all permanent IT jobs located in Hemel Hempstead 69.47% 78.18% 78.44%
Number of salaries quoted 152 164 122
Average salary £42,500 £37,500 £37,000
Average salary % change year-on-year
+13.33% +1.35%
90% offered a salary of more than £30,000 £25,000 £26,800
10% offered a salary of more than £60,000 £56,000 £50,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
Hertfordshire

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hemel Hempstead region as a proportion of the total demand within the Processes & Methodologies category.

Hemel Hempstead Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hemel Hempstead region.

Hemel Hempstead Customer Engagement Salary Trend

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Hemel Hempstead region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (80.00%) CSS
1 4 (80.00%) .NET
1 4 (80.00%) HTML
1 4 (80.00%) JavaScript
1 4 (80.00%) Ajax
1 4 (80.00%) jQuery
2 3 (60.00%) Speech Recognition
2 3 (60.00%) WFM
2 3 (60.00%) Management Information System
3 2 (40.00%) MVC
3 2 (40.00%) SEO
3 2 (40.00%) Scrum
3 2 (40.00%) Web Design
3 2 (40.00%) IVR
3 2 (40.00%) MFC
3 2 (40.00%) MySQL
3 2 (40.00%) SQL Server
3 2 (40.00%) Visual Studio
3 2 (40.00%) ASP.NET
3 2 (40.00%) COM
3 2 (40.00%) DCOM
3 2 (40.00%) SOAP
3 2 (40.00%) Web Services
3 2 (40.00%) XML
3 2 (40.00%) XSLT
3 2 (40.00%) Windows
3 2 (40.00%) OO
3 2 (40.00%) Apache
3 2 (40.00%) XHTML
3 2 (40.00%) MS Excel

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Hemel Hempstead region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 4 (80.00%) CSS
1 4 (80.00%) .NET
1 4 (80.00%) HTML
1 4 (80.00%) Ajax
1 4 (80.00%) jQuery
2 2 (40.00%) MFC
2 2 (40.00%) ASP.NET
2 2 (40.00%) COM
2 2 (40.00%) DCOM
2 2 (40.00%) SOAP
2 2 (40.00%) Web Services
2 2 (40.00%) XML
2 2 (40.00%) XSLT
2 2 (40.00%) XHTML
2 2 (40.00%) WSDL
2 2 (40.00%) VXML
2 2 (40.00%) JSON
2 2 (40.00%) CakePHP
2 2 (40.00%) Ruby on Rails
2 2 (40.00%) .NET Framework
Application Platforms
1 2 (40.00%) Apache
Applications
1 2 (40.00%) MS Excel
Database & Business Intelligence
1 2 (40.00%) MySQL
1 2 (40.00%) SQL Server
Development Applications
1 2 (40.00%) Visual Studio
1 2 (40.00%) Subversion
Job Titles
1 2 (40.00%) Senior Software Engineer
1 2 (40.00%) Software Engineer
1 2 (40.00%) Developer
1 2 (40.00%) Front-End Developer
2 1 (20.00%) Customer Engineer
2 1 (20.00%) Support Engineer
2 1 (20.00%) Customer Support Engineer
Miscellaneous
1 3 (60.00%) Speech Recognition
1 3 (60.00%) Management Information System
2 2 (40.00%) IVR
2 2 (40.00%) Computer Science
2 2 (40.00%) Open Source
2 2 (40.00%) Social Media
Operating Systems
1 2 (40.00%) Windows
1 2 (40.00%) Windows XP
1 2 (40.00%) Windows Server 2003
1 2 (40.00%) Windows Server 2008
Processes & Methodologies
1 3 (60.00%) WFM
2 2 (40.00%) MVC
2 2 (40.00%) SEO
2 2 (40.00%) Scrum
2 2 (40.00%) Web Design
2 2 (40.00%) OO
2 2 (40.00%) E-Commerce
2 2 (40.00%) Data Modelling
2 2 (40.00%) OOD
2 2 (40.00%) Project Management
2 2 (40.00%) Web Development
2 2 (40.00%) TDD
2 2 (40.00%) Continuous Integration
Programming Languages
1 4 (80.00%) JavaScript
2 2 (40.00%) PHP
2 2 (40.00%) SQL
2 2 (40.00%) C#
2 2 (40.00%) C++
Qualifications
1 2 (40.00%) PhD
Vendors
1 2 (40.00%) Microsoft
1 2 (40.00%) Google
1 2 (40.00%) Facebook
1 2 (40.00%) Twitter