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This section looks at the demand for the Service Desk Analyst role in IT jobs within the Herefordshire region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

 Service Desk Analyst
Location
3 months to 25 Jul 2008Same period last year
Rank6568
Rank change on same period last yearUp+3
Matching permanent IT job ads162
As % of all UK permanent IT job ads sampled0.008 %0.001 %
As % of the category below1.826 %0.251 %
Salaries quoted152
Average minimum salary£22,533£17,000
Average salary£24,200£18,000
% change on same period last year+34.44 %
Average maximum salary£25,867£19,000
UK excluding London average salary£20,093£20,470
% change on same period last year-1.84 %
Herefordshire IT Job Market, Job TitlesJob Titles
Herefordshire
Matching permanent IT job ads876796
As % of all UK permanent IT job ads sampled0.462 %0.326 %
Salaries quoted743687
Average minimum salary£35,138£34,229
Average salary£38,059£36,790
% change on same period last year+3.44 %
Average maximum salary£40,980£39,351
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
Service Desk Analyst West MidlandsService Desk Analyst
West Midlands

Service Desk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Desk Analyst across the Herefordshire region as a proportion of the total demand within the Job Titles category.

Herefordshire Service Desk Analyst Demand Trend

Service Desk Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Herefordshire region.

Herefordshire Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Herefordshire region over the 3 months to 25 July 2008.

Herefordshire Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Herefordshire region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Hemel HempsteadNew entry-10£23,050-
BorehamwoodNew entry-6£26,500-
Service Desk Analyst West MidlandsService Desk Analyst
West Midlands

Service Desk Analyst
Top 27 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Herefordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

126 (100.00 %)ITIL
217 (65.38 %)Health
316 (61.54 %)Active Directory
413 (50.00 %)Incident Management
512 (46.15 %)Service Management
611 (42.31 %)MS Office
710 (38.46 %)Lotus Notes
710 (38.46 %)Lotus
88 (30.77 %)Local Government
88 (30.77 %)Finance
88 (30.77 %)Education
88 (30.77 %)Government
97 (26.92 %)SLA
106 (23.08 %)Windows
106 (23.08 %)LAN
106 (23.08 %)WAN
106 (23.08 %)TCP/IP
106 (23.08 %)DNS
106 (23.08 %)Exchange Server 5.5
106 (23.08 %)Exchange Server 2003
113 (11.54 %)Pensions
113 (11.54 %)ITSM
113 (11.54 %)MS Excel
122 (7.692 %)Identity Management
122 (7.692 %)Banking
122 (7.692 %)LANDesk
131 (3.846 %)ITIL Certification

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Herefordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Herefordshire IT Job Market, Application PlatformsApplication Platforms
110 (38.46 %)Lotus Notes
26 (23.08 %)Exchange Server 5.5
26 (23.08 %)Exchange Server 2003
Herefordshire IT Job Market, ApplicationsApplications
111 (42.31 %)MS Office
23 (11.54 %)MS Excel
Herefordshire IT Job Market, Communications & NetworkingCommunications & Networking
16 (23.08 %)LAN
16 (23.08 %)WAN
16 (23.08 %)TCP/IP
16 (23.08 %)DNS
Herefordshire IT Job Market, GeneralGeneral
117 (65.38 %)Health
28 (30.77 %)Finance
28 (30.77 %)Education
28 (30.77 %)Government
28 (30.77 %)Local Government
33 (11.54 %)Pensions
42 (7.692 %)Banking
Herefordshire IT Job Market, Operating SystemsOperating Systems
16 (23.08 %)Windows
Herefordshire IT Job Market, Processes & MethodologiesProcesses & Methodologies
126 (100.00 %)ITIL
213 (50.00 %)Incident Management
312 (46.15 %)Service Management
43 (11.54 %)ITSM
52 (7.692 %)Identity Management
Herefordshire IT Job Market, QualificationsQualifications
11 (3.846 %)ITIL Certification
Herefordshire IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
17 (26.92 %)SLA
Herefordshire IT Job Market, System SoftwareSystem Software
116 (61.54 %)Active Directory
Herefordshire IT Job Market, VendorsVendors
110 (38.46 %)Lotus
22 (7.692 %)LANDesk
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