The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 126 153 148
Rank change year-on-year
+27 -5
Permanent jobs citing ITSM 20 12 9
As % of all permanent IT jobs located in Hertfordshire 0.88% 0.52% 0.36%
As % of the Processes & Methodologies category 1.04% 0.68% 0.45%
Number of salaries quoted 19 7 8
Average salary £52,500 £50,000 £26,500
Average salary % change year-on-year
+5.00% +88.67%
90% offered a salary of more than £27,500 £42,500 £25,500
10% offered a salary of more than £90,000 £66,500 £52,500
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1918 1768 1995
As % of all permanent IT jobs located in Hertfordshire 84.79% 77.10% 79.67%
Number of salaries quoted 1540 1406 1594
Average salary £50,000 £50,000 £45,000
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 30 April 2016.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +10 6 £37,500 -25.00%
Hemel Hempstead - 6 £71,250 -
Borehamwood - 1 £25,000 -
St Albans - 1 £47,500 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 April 2016, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 37 (86.05%) Service Management
2 26 (60.47%) ITIL
3 13 (30.23%) Change Management
4 10 (23.26%) Stakeholder Management
4 10 (23.26%) PRINCE2
5 8 (18.60%) Remedy
5 8 (18.60%) Retail
5 8 (18.60%) Remedy ITSM
6 6 (13.95%) Business Analysis
6 6 (13.95%) BMC
7 5 (11.63%) Service Delivery
7 5 (11.63%) Validation
7 5 (11.63%) Risk Management
7 5 (11.63%) Knowledge Management
7 5 (11.63%) Asset Management
7 5 (11.63%) Remedy AR System
7 5 (11.63%) Analytical Skills
8 4 (9.30%) Line Management
8 4 (9.30%) Infrastructure Management
8 4 (9.30%) Problem Management
8 4 (9.30%) Microsoft
8 4 (9.30%) Oracle
8 4 (9.30%) Java
8 4 (9.30%) SAP
9 3 (6.98%) Security+ Certification
9 3 (6.98%) Management Information System
9 3 (6.98%) CISM
9 3 (6.98%) ITIL Certification
9 3 (6.98%) ITIL V3
9 3 (6.98%) Security Architecture

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 30 April 2016, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.65%) BizTalk Server
1 2 (4.65%) IBM Domino
Applications
1 2 (4.65%) MS Excel
Business Applications
1 8 (18.60%) Remedy ITSM
2 5 (11.63%) Remedy AR System
3 2 (4.65%) Oracle 11i
4 1 (2.33%) SAP CRM
Cloud Services
1 1 (2.33%) Amazon AWS
1 1 (2.33%) IaaS
1 1 (2.33%) Microsoft Azure
1 1 (2.33%) PaaS
1 1 (2.33%) SaaS
Communications & Networking
1 2 (4.65%) FTP
1 2 (4.65%) HTTP
1 2 (4.65%) SSL
Database & Business Intelligence
1 2 (4.65%) Oracle Database
1 2 (4.65%) Oracle Database 10g
1 2 (4.65%) Oracle Database 11g
1 2 (4.65%) Oracle9i Database
1 2 (4.65%) SAP BW
1 2 (4.65%) SQL Server
1 2 (4.65%) SQL Server 2000
1 2 (4.65%) SQL Server 2008
General
1 8 (18.60%) Retail
2 2 (4.65%) Finance
3 1 (2.33%) Marketing
Job Titles
1 9 (20.93%) Analyst
2 6 (13.95%) Consultant
2 6 (13.95%) Developer
2 6 (13.95%) IT Consultant
2 6 (13.95%) ITSM Consultant
2 6 (13.95%) Management Consultant
2 6 (13.95%) PMO Consultant
2 6 (13.95%) Remedy Developer
2 6 (13.95%) Service Management Consultant
3 5 (11.63%) Support Analyst
4 4 (9.30%) Head of Analysis
4 4 (9.30%) Head of Business Analysis
4 4 (9.30%) Service Manager
5 3 (6.98%) Head of Infrastructure
5 3 (6.98%) Head of Operations
5 3 (6.98%) Help Desk Analyst
5 3 (6.98%) Help Desk Support
5 3 (6.98%) Help Desk Support Analyst
6 2 (4.65%) Business Analyst
6 2 (4.65%) IT Manager
Libraries, Frameworks & Software Standards
1 2 (4.65%) EDIFACT
1 2 (4.65%) JDBC
1 2 (4.65%) JSON
1 2 (4.65%) SAP PI
1 2 (4.65%) SOAP
1 2 (4.65%) XML
1 2 (4.65%) XSLT
Miscellaneous
1 5 (11.63%) Analytical Skills
2 3 (6.98%) Management Information System
3 2 (4.65%) CMDB
3 2 (4.65%) FMCG
4 1 (2.33%) Data Centre
4 1 (2.33%) Public Cloud
Operating Systems
1 2 (4.65%) Windows
Processes & Methodologies
1 37 (86.05%) Service Management
2 26 (60.47%) ITIL
3 13 (30.23%) Change Management
4 10 (23.26%) PRINCE2
4 10 (23.26%) Stakeholder Management
5 6 (13.95%) Business Analysis
6 5 (11.63%) Asset Management
6 5 (11.63%) Knowledge Management
6 5 (11.63%) Risk Management
6 5 (11.63%) Service Delivery
6 5 (11.63%) Validation
7 4 (9.30%) Infrastructure Management
7 4 (9.30%) Line Management
7 4 (9.30%) Problem Management
8 3 (6.98%) Information Security
8 3 (6.98%) ITIL V3
8 3 (6.98%) SDLC
8 3 (6.98%) Security Architecture
9 2 (4.65%) Business Intelligence
9 2 (4.65%) Contact Management
Programming Languages
1 4 (9.30%) Java
2 2 (4.65%) SQL
2 2 (4.65%) XPath
2 2 (4.65%) XQuery
3 1 (2.33%) Perl
3 1 (2.33%) PowerShell
3 1 (2.33%) VB
3 1 (2.33%) VBScript
Qualifications
1 3 (6.98%) CISM
1 3 (6.98%) CompTIA Security+
1 3 (6.98%) ISACA
1 3 (6.98%) ITIL Certification
1 3 (6.98%) Security+ Certification
2 2 (4.65%) Degree
2 2 (4.65%) ISTQB
2 2 (4.65%) PRINCE2 Certification
3 1 (2.33%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (6.98%) PCI DSS
2 2 (4.65%) SLA
3 1 (2.33%) QA
System Software
1 2 (4.65%) Oracle RAC
2 1 (2.33%) VMware Infrastructure
2 1 (2.33%) vSphere
Systems Management
1 2 (4.65%) Data Guard
1 2 (4.65%) Oracle RMAN
Vendors
1 8 (18.60%) Remedy
2 6 (13.95%) BMC
3 4 (9.30%) Microsoft
3 4 (9.30%) Oracle
3 4 (9.30%) SAP
4 2 (4.65%) Axway
4 2 (4.65%) IBM
4 2 (4.65%) Kofax
4 2 (4.65%) Lotus
4 2 (4.65%) Siebel
5 1 (2.33%) FrontRange
5 1 (2.33%) VMware
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 5 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 5 days ago
Bishop's Stortford, Hertfordshire
Vantage Recruitment Solutions Ltd
Salary: From £40,000 to £50,000 per annum
Posted: 6 days ago
Hertfordshire
Lawrence Harvey
Salary: £50000.00 - £60000.00 per annum + benefits
Posted: 8 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £50000 - £60000 per annum
Posted: 10 days ago