The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 138 138 139
Rank change year-on-year
0 +1
Permanent jobs citing ITSM 13 9 8
As % of all permanent IT jobs located in Hertfordshire 0.58% 0.36% 0.30%
As % of the Processes & Methodologies category 0.78% 0.48% 0.38%
Number of salaries quoted 8 8 7
Average salary £50,000 £26,500 £44,000
Average salary % change year-on-year
+88.67% -39.77%
90% offered a salary of more than £42,500 £25,500 £28,800
10% offered a salary of more than £64,250 £52,500 £51,000
UK excluding London average salary £44,500 £50,000 £47,500
% change year-on-year
-11.00% +5.26%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1659 1868 2094
As % of all permanent IT jobs located in Hertfordshire 73.67% 74.90% 79.23%
Number of salaries quoted 1326 1464 1736
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 24 April 2015.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +11 7 £50,000 +25.00%
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 April 2015, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (78.26%) ITIL
1 18 (78.26%) Service Management
2 13 (56.52%) Microsoft
3 12 (52.17%) Problem Management
4 9 (39.13%) Windows
4 9 (39.13%) MS Office
4 9 (39.13%) Active Directory
5 8 (34.78%) LAN
5 8 (34.78%) WAN
5 8 (34.78%) Disaster Recovery
6 7 (30.43%) Firewall
6 7 (30.43%) Business Continuity
6 7 (30.43%) Performance Management
6 7 (30.43%) Windows Server 2008
6 7 (30.43%) Cisco
6 7 (30.43%) CheckPoint
6 7 (30.43%) Windows Server 2003
6 7 (30.43%) Citrix
6 7 (30.43%) BCP
6 7 (30.43%) Windows 7
6 7 (30.43%) Business Continuity Planning
7 6 (26.09%) Blackberry
7 6 (26.09%) Blackberry Enterprise Server
7 6 (26.09%) DSL
7 6 (26.09%) MPLS
7 6 (26.09%) Remedy
7 6 (26.09%) Thin Client
7 6 (26.09%) MS Exchange
7 6 (26.09%) VMware Infrastructure
7 6 (26.09%) Hyper-V

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 April 2015, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (26.09%) MS Exchange
1 6 (26.09%) Blackberry Enterprise Server
2 1 (4.35%) Lotus Domino
2 1 (4.35%) BizTalk Server
Applications
1 9 (39.13%) MS Office
2 2 (8.70%) MS Excel
Business Applications
1 6 (26.09%) Remedy ITSM
2 4 (17.39%) SAP SRM
3 1 (4.35%) Oracle 11i
Communications & Networking
1 8 (34.78%) WAN
1 8 (34.78%) LAN
2 7 (30.43%) Firewall
3 6 (26.09%) BIG-IP
3 6 (26.09%) MPLS
3 6 (26.09%) DSL
4 4 (17.39%) SSL
4 4 (17.39%) FTP
4 4 (17.39%) HTTP
5 1 (4.35%) DNS
5 1 (4.35%) SAN
5 1 (4.35%) WLAN
5 1 (4.35%) iSCSI
Database & Business Intelligence
1 5 (21.74%) SQL Server
1 5 (21.74%) Oracle Database 11g
1 5 (21.74%) Oracle Database
2 1 (4.35%) SQL Server 2008
2 1 (4.35%) Oracle9i Database
2 1 (4.35%) Oracle Database 10g
2 1 (4.35%) SQL Server 2000
General
1 4 (17.39%) Front Office
1 4 (17.39%) Telecoms
2 3 (13.04%) Retail
3 2 (8.70%) Retail Banking
3 2 (8.70%) Finance
3 2 (8.70%) Banking
Job Titles
1 13 (56.52%) Analyst
2 7 (30.43%) Infrastructure Analyst
3 4 (17.39%) Analyst Programmer
3 4 (17.39%) Programmer
3 4 (17.39%) SAP Programmer
4 3 (13.04%) Senior Analyst
5 2 (8.70%) Service Manager
5 2 (8.70%) Delivery Manager
5 2 (8.70%) Senior Infrastructure Analyst
6 1 (4.35%) Chief Information Officer
6 1 (4.35%) Head of Operations
6 1 (4.35%) Product Consultant
6 1 (4.35%) Service Desk Team Leader
6 1 (4.35%) ITSM Consultant
6 1 (4.35%) Head of Infrastructure
6 1 (4.35%) Head of IT
6 1 (4.35%) Applications Manager
6 1 (4.35%) IT Director
6 1 (4.35%) Service Desk Analyst
6 1 (4.35%) Team Leader
Libraries, Frameworks & Software Standards
1 4 (17.39%) JDBC
1 4 (17.39%) SOAP
1 4 (17.39%) Web Services
1 4 (17.39%) XML
1 4 (17.39%) XSLT
1 4 (17.39%) Middleware
1 4 (17.39%) EDIFACT
1 4 (17.39%) cXML
1 4 (17.39%) JSON
1 4 (17.39%) SAP PI
Miscellaneous
1 6 (26.09%) Thin Client
1 6 (26.09%) Blackberry
1 6 (26.09%) Fat Client
2 1 (4.35%) PMI
2 1 (4.35%) Management Information System
Operating Systems
1 9 (39.13%) Windows
2 7 (30.43%) Windows Server 2003
2 7 (30.43%) Windows Server 2008
2 7 (30.43%) Windows 7
3 4 (17.39%) UNIX
4 1 (4.35%) Windows 8
Processes & Methodologies
1 18 (78.26%) ITIL
1 18 (78.26%) Service Management
2 12 (52.17%) Problem Management
3 8 (34.78%) Disaster Recovery
4 7 (30.43%) Business Continuity
4 7 (30.43%) BCP
4 7 (30.43%) Performance Management
4 7 (30.43%) Business Continuity Planning
5 5 (21.74%) Service Delivery
6 4 (17.39%) B2B
6 4 (17.39%) Data Mapping
7 3 (13.04%) Change Management
8 2 (8.70%) Project Management
8 2 (8.70%) Facility Management
8 2 (8.70%) Operations Management
9 1 (4.35%) Infrastructure Management
9 1 (4.35%) Release Management
9 1 (4.35%) User Acceptance Testing
9 1 (4.35%) System Testing
9 1 (4.35%) Time Management
Programming Languages
1 5 (21.74%) Java
2 4 (17.39%) PL/SQL
2 4 (17.39%) SQL
2 4 (17.39%) T-SQL
2 4 (17.39%) XQuery
2 4 (17.39%) Shell Script
2 4 (17.39%) XPath
Qualifications
1 2 (8.70%) ITIL Certification
2 1 (4.35%) PMI Certification
2 1 (4.35%) Degree
Quality Assurance & Compliance
1 4 (17.39%) RosettaNet
System Software
1 9 (39.13%) Active Directory
2 6 (26.09%) Xen
2 6 (26.09%) NLBS
2 6 (26.09%) VMware Infrastructure
2 6 (26.09%) Hyper-V
3 1 (4.35%) VMware ESXi
3 1 (4.35%) Oracle RAC
Systems Management
1 6 (26.09%) WSUS
2 1 (4.35%) Data Guard
2 1 (4.35%) Oracle RMAN
Vendors
1 13 (56.52%) Microsoft
2 7 (30.43%) Citrix
2 7 (30.43%) Cisco
2 7 (30.43%) CheckPoint
3 6 (26.09%) Remedy
3 6 (26.09%) VMware
4 5 (21.74%) Computacenter
4 5 (21.74%) Oracle
5 4 (17.39%) SAP
5 4 (17.39%) BMC
5 4 (17.39%) Blue Martini
6 1 (4.35%) Axway
6 1 (4.35%) NetApp
6 1 (4.35%) Peregrine
6 1 (4.35%) Siemens
6 1 (4.35%) Lotus
6 1 (4.35%) Wyse
6 1 (4.35%) Kofax
6 1 (4.35%) IBM
6 1 (4.35%) Avaya
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £65000 - £75000 per annum + + Bonus (10-15k) + Car + Bens
Posted: 4 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 5 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 5 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: flexible benefits
Posted: 6 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 16 days ago