The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
East of England / Hertfordshire
Rank 137 112 128
Rank change year-on-year
-25 +16
Permanent jobs citing ITSM 4 40 28
As % of all permanent IT jobs located in Hertfordshire 0.18% 1.53% 1.21%
As % of the Processes & Methodologies category 0.21% 1.79% 1.43%
Number of salaries quoted 3 16 13
Median salary £48,750 £70,000 £50,000
Median salary % change year-on-year
-30.35% +40.00%
90% offered a salary of more than £26,550 £36,000 £40,000
10% offered a salary of more than £57,750 £90,000 £57,500
UK excluding London median salary £47,500 £43,845 £40,575
% change year-on-year
+8.33% +8.05%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1918 2233 1952
As % of all permanent IT jobs located in Hertfordshire 87.14% 85.52% 84.32%
Number of salaries quoted 1606 1786 1524
Median salary £47,500 £50,500 £50,000
Median salary % change year-on-year
-5.94% +1.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 26 February 2017.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +3 3 £40,500 -42.14% 2
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 26 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 17 (58.62%) ITIL
2 13 (44.83%) CMDB
3 12 (41.38%) BMC
3 12 (41.38%) Service Management
4 11 (37.93%) Remedy
4 11 (37.93%) Remedy ITSM
5 9 (31.03%) Microsoft
6 8 (27.59%) Change Control
7 7 (24.14%) Retail
7 7 (24.14%) Advertising
7 7 (24.14%) MS Office
7 7 (24.14%) Active Directory
8 6 (20.69%) Citrix
8 6 (20.69%) PRINCE2
9 5 (17.24%) SAP
9 5 (17.24%) Web Services
9 5 (17.24%) Computacenter
9 5 (17.24%) Analytical Skills
10 4 (13.79%) IaaS
10 4 (13.79%) Degree
10 4 (13.79%) SAP PI
10 4 (13.79%) PaaS
10 4 (13.79%) Data Protection
10 4 (13.79%) MS PowerPoint
10 4 (13.79%) Agile Software Development
10 4 (13.79%) Programme Management
10 4 (13.79%) SAN
10 4 (13.79%) Service Delivery
10 4 (13.79%) XML
10 4 (13.79%) NetApp

ITSM
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (24.14%) MS Office
2 4 (13.79%) MS Excel
2 4 (13.79%) MS PowerPoint
Business Applications
1 11 (37.93%) Remedy ITSM
Cloud Services
1 4 (13.79%) IaaS
1 4 (13.79%) PaaS
2 3 (10.34%) Amazon AWS
2 3 (10.34%) Cloud Computing
3 1 (3.45%) Force.com
3 1 (3.45%) SaaS
Communications & Networking
1 4 (13.79%) SAN
2 2 (6.90%) Internet
Database & Business Intelligence
1 1 (3.45%) GIS
General
1 7 (24.14%) Advertising
1 7 (24.14%) Retail
2 3 (10.34%) Billing
3 2 (6.90%) Front Office
Job Titles
1 9 (31.03%) Developer
2 8 (27.59%) Remedy Developer
3 5 (17.24%) Administrator
3 5 (17.24%) Analyst
3 5 (17.24%) Senior Developer
3 5 (17.24%) Senior Remedy Developer
4 4 (13.79%) IT Administrator
5 3 (10.34%) Active Directory Analyst
5 3 (10.34%) Procurement Administrator
6 2 (6.90%) Architect
6 2 (6.90%) Infrastructure Architect
6 2 (6.90%) Infrastructure Manager
6 2 (6.90%) IT Support
6 2 (6.90%) ITSM Specialist
6 2 (6.90%) Programmer
6 2 (6.90%) SAP Programmer
6 2 (6.90%) Senior Analyst
6 2 (6.90%) Senior Business Analyst
6 2 (6.90%) Service Management Specialist
6 2 (6.90%) Technology Manager
Libraries, Frameworks & Software Standards
1 5 (17.24%) Web Services
2 4 (13.79%) SAP PI
2 4 (13.79%) XML
3 2 (6.90%) EDIFACT
3 2 (6.90%) JSON
3 2 (6.90%) Middleware
3 2 (6.90%) SOAP
3 2 (6.90%) XSLT
4 1 (3.45%) Visualforce
Miscellaneous
1 13 (44.83%) CMDB
2 5 (17.24%) Analytical Skills
3 3 (10.34%) Data Centre
4 1 (3.45%) Enterprise Software
4 1 (3.45%) Management Information System
4 1 (3.45%) User Experience
Operating Systems
1 4 (13.79%) Linux
1 4 (13.79%) OpenVMS
1 4 (13.79%) Solaris
1 4 (13.79%) Windows
2 3 (10.34%) Windows Server
3 1 (3.45%) Windows 7
3 1 (3.45%) Windows 8
Processes & Methodologies
1 17 (58.62%) ITIL
2 12 (41.38%) Service Management
3 8 (27.59%) Change Control
4 6 (20.69%) PRINCE2
5 4 (13.79%) Agile Software Development
5 4 (13.79%) Data Protection
5 4 (13.79%) Programme Management
5 4 (13.79%) Service Delivery
6 3 (10.34%) Ticket Management
7 2 (6.90%) Change Management
7 2 (6.90%) Data Mapping
7 2 (6.90%) Incident Management
7 2 (6.90%) ITIL V3
7 2 (6.90%) Problem Management
7 2 (6.90%) Requirements Analysis
7 2 (6.90%) Use Case
8 1 (3.45%) Asset Management
8 1 (3.45%) Configuration Management
8 1 (3.45%) Knowledge Management
8 1 (3.45%) Workflow
Programming Languages
1 3 (10.34%) PowerShell
2 2 (6.90%) Java
2 2 (6.90%) XQuery
3 1 (3.45%) Apex Code
3 1 (3.45%) JavaScript
3 1 (3.45%) SOQL
Qualifications
1 4 (13.79%) Degree
2 2 (6.90%) ITIL Certification
System Software
1 7 (24.14%) Active Directory
2 3 (10.34%) VMware ESX
2 3 (10.34%) VMware Infrastructure
Systems Management
1 3 (10.34%) ZABBIX
2 1 (3.45%) SCCM
Vendors
1 12 (41.38%) BMC
2 11 (37.93%) Remedy
3 9 (31.03%) Microsoft
4 6 (20.69%) Citrix
5 5 (17.24%) Computacenter
5 5 (17.24%) SAP
6 4 (13.79%) NetApp
7 3 (10.34%) 3PAR
7 3 (10.34%) ServiceNow
7 3 (10.34%) VMware
8 2 (6.90%) Blue Martini
8 2 (6.90%) Salesforce.com
9 1 (3.45%) Snow
Hatfield
Interquest - IQ Tech
Salary: £50000 - £60000 per annum + Benefits
Posted: 2 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 2 days ago
Hatfield
Computacenter
Salary: Competitive + Benefits
Posted: 11 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 2 days ago