The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 130 121 167
Rank change year-on-year
-9 +46
Permanent jobs citing ITSM 14 10 7
As % of all permanent IT jobs located in Hertfordshire 0.59% 0.50% 0.23%
As % of the Processes & Methodologies category 0.76% 0.67% 0.29%
Number of salaries quoted 7 9 7
Average salary £45,000 £40,000 £50,000
Average salary % change year-on-year
+12.50% -20.00%
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1854 1497 2391
As % of all permanent IT jobs located in Hertfordshire 78.43% 75.49% 76.86%
Number of salaries quoted 1512 1210 1927
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £30,000 £30,000 £32,500
10% offered a salary of more than £70,000 £64,000 £68,600
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 21 October 2014.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 5 £32,500 -
Hemel Hempstead - 2 £26,250 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 21 October 2014, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 8 (42.11%) BMC
2 7 (36.84%) Analytical Skills
3 6 (31.58%) Change Control
3 6 (31.58%) CMDB
3 6 (31.58%) Remedy ITSM
3 6 (31.58%) Remedy
3 6 (31.58%) Service Management
4 5 (26.32%) LAN
4 5 (26.32%) WAN
5 4 (21.05%) Computacenter
5 4 (21.05%) ITIL
6 3 (15.79%) Windows
6 3 (15.79%) VoIP
6 3 (15.79%) VPN
6 3 (15.79%) Cisco
6 3 (15.79%) Handset
6 3 (15.79%) Disaster Recovery
6 3 (15.79%) Firewall
6 3 (15.79%) GAP Analysis
6 3 (15.79%) Wi-Fi
6 3 (15.79%) BCP
6 3 (15.79%) Active Directory
6 3 (15.79%) HP
6 3 (15.79%) Dell
6 3 (15.79%) Mitel
6 3 (15.79%) Business Continuity
6 3 (15.79%) Network Security
6 3 (15.79%) IP Telephony
6 3 (15.79%) Fortinet
6 3 (15.79%) User Acceptance Testing

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 21 October 2014, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.26%) JBoss
1 1 (5.26%) Apache
1 1 (5.26%) Tomcat
1 1 (5.26%) Tuxedo
1 1 (5.26%) WebSphere Application Server
1 1 (5.26%) WebLogic
1 1 (5.26%) IIS
1 1 (5.26%) iPlanet
1 1 (5.26%) IBM HTTP Server
1 1 (5.26%) Oracle HTTP Server
1 1 (5.26%) WebSphere
1 1 (5.26%) GlassFish
Applications
1 2 (10.53%) MS Office
Business Applications
1 6 (31.58%) Remedy ITSM
Communications & Networking
1 5 (26.32%) LAN
1 5 (26.32%) WAN
2 3 (15.79%) VoIP
2 3 (15.79%) VPN
2 3 (15.79%) Firewall
2 3 (15.79%) Wi-Fi
2 3 (15.79%) Network Security
2 3 (15.79%) IP Telephony
3 1 (5.26%) SSL
3 1 (5.26%) HTTP
General
1 2 (10.53%) Multimedia
1 2 (10.53%) Banking
1 2 (10.53%) Telecoms
1 2 (10.53%) Finance
2 1 (5.26%) Manufacturing
2 1 (5.26%) Retail
2 1 (5.26%) Retail Banking
2 1 (5.26%) Marketing
Job Titles
1 6 (31.58%) Developer
2 5 (26.32%) Remedy Developer
3 3 (15.79%) Consultant
4 2 (10.53%) Desktop Engineer
4 2 (10.53%) Service Manager
4 2 (10.53%) Desktop Support Engineer
4 2 (10.53%) Network Engineer
4 2 (10.53%) Desktop Support
4 2 (10.53%) Analyst
4 2 (10.53%) Support Engineer
5 1 (5.26%) Graduate
5 1 (5.26%) Service Analyst
5 1 (5.26%) Administrator
5 1 (5.26%) Junior
5 1 (5.26%) Analyst Programmer
5 1 (5.26%) Programmer
5 1 (5.26%) Architect
5 1 (5.26%) Service Desk Analyst
5 1 (5.26%) Analyst Developer
5 1 (5.26%) IT Graduate
Libraries, Frameworks & Software Standards
1 1 (5.26%) .NET
1 1 (5.26%) J2EE
1 1 (5.26%) WebSphere MQ
1 1 (5.26%) Middleware
1 1 (5.26%) WebSphere Message Broker
Miscellaneous
1 7 (36.84%) Analytical Skills
2 6 (31.58%) CMDB
3 3 (15.79%) Handset
4 1 (5.26%) Open Source
Operating Systems
1 3 (15.79%) Windows
2 2 (10.53%) Windows 7
3 1 (5.26%) UNIX
3 1 (5.26%) Solaris
3 1 (5.26%) Windows 2000
3 1 (5.26%) Windows Server 2003
Processes & Methodologies
1 6 (31.58%) Change Control
1 6 (31.58%) Service Management
2 4 (21.05%) ITIL
3 3 (15.79%) Disaster Recovery
3 3 (15.79%) GAP Analysis
3 3 (15.79%) BCP
3 3 (15.79%) Business Continuity
3 3 (15.79%) User Acceptance Testing
3 3 (15.79%) Business Continuity Planning
3 3 (15.79%) Mentoring
4 2 (10.53%) Asset Management
5 1 (5.26%) Business Intelligence
5 1 (5.26%) Service Delivery
5 1 (5.26%) Migration
5 1 (5.26%) Stakeholder Management
5 1 (5.26%) Project Management
5 1 (5.26%) Programme Management
5 1 (5.26%) Problem Management
5 1 (5.26%) Operations Management
5 1 (5.26%) Digital Marketing
Programming Languages
1 1 (5.26%) Java
1 1 (5.26%) SQL
1 1 (5.26%) Jython
Qualifications
1 2 (10.53%) Degree
2 1 (5.26%) CCIE
2 1 (5.26%) Cisco Certification
2 1 (5.26%) ITIL Certification
2 1 (5.26%) SC Cleared
2 1 (5.26%) DV Cleared
2 1 (5.26%) Security Cleared
System Software
1 3 (15.79%) Active Directory
2 1 (5.26%) Oracle RAC
Systems Management
1 3 (15.79%) SolarWinds Orion
2 1 (5.26%) Tivoli
2 1 (5.26%) BMC Performance Manager
Vendors
1 8 (42.11%) BMC
2 6 (31.58%) Remedy
3 4 (21.05%) Computacenter
4 3 (15.79%) Cisco
4 3 (15.79%) HP
4 3 (15.79%) Dell
4 3 (15.79%) Mitel
4 3 (15.79%) Fortinet
4 3 (15.79%) Meru Networks
4 3 (15.79%) SolarWinds
4 3 (15.79%) Aruba
5 2 (10.53%) Microsoft
6 1 (5.26%) SAP
6 1 (5.26%) Oracle
6 1 (5.26%) IBM
6 1 (5.26%) Red Hat
6 1 (5.26%) NetIQ
Hertfordshire
Volaris Exec
Salary: £120000 - £160000 per annum + 20% bonus + excellent bens
Posted: 20 hours ago
St. Albans, Hertfordshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 4 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 6 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 6 days ago