The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
East of England / Hertfordshire
Rank 120 116 134
Rank change year-on-year
-4 +18
Permanent jobs citing ITSM 13 20 8
As % of all permanent IT jobs located in Hertfordshire 0.64% 0.99% 0.39%
As % of the Processes & Methodologies category 0.73% 1.17% 0.46%
Number of salaries quoted 11 11 8
Median salary £51,000 £72,500 £40,000
Median salary % change year-on-year
-29.65% +81.25%
90% offered a salary of more than £40,000 £44,500 £30,600
10% offered a salary of more than £60,000 £90,000 £149,000
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1769 1705 1733
As % of all permanent IT jobs located in Hertfordshire 87.44% 84.20% 83.76%
Number of salaries quoted 1452 1442 1357
Median salary £50,000 £53,100 £50,000
Median salary % change year-on-year
-5.83% +6.20%
90% offered a salary of more than £30,000 £32,500 £32,600
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 16 January 2017.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -1 4 £51,000 +2.00%
St Albans - 4 £60,000 -
Hemel Hempstead - 1 £31,500 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 16 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 17 (62.96%) Remedy
1 17 (62.96%) Remedy ITSM
2 16 (59.26%) CMDB
3 13 (48.15%) BMC
3 13 (48.15%) Change Control
4 11 (40.74%) Service Management
5 9 (33.33%) ITIL
6 6 (22.22%) PRINCE2
7 5 (18.52%) Microsoft
8 4 (14.81%) MS PowerPoint
8 4 (14.81%) Agile Software Development
8 4 (14.81%) Programme Management
8 4 (14.81%) SAN
8 4 (14.81%) NetApp
8 4 (14.81%) MS Office
8 4 (14.81%) Windows
8 4 (14.81%) Solaris
8 4 (14.81%) Linux
8 4 (14.81%) MS Excel
8 4 (14.81%) OpenVMS
8 4 (14.81%) IaaS
8 4 (14.81%) ServiceNow
8 4 (14.81%) PaaS
8 4 (14.81%) Data Protection
9 3 (11.11%) SC Cleared
9 3 (11.11%) Security Cleared
9 3 (11.11%) Windows Server 2008
9 3 (11.11%) Exchange Server 2010
9 3 (11.11%) Analytical Skills
9 3 (11.11%) ITIL V3

ITSM
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) Exchange Server 2010
1 3 (11.11%) MS Exchange
Applications
1 4 (14.81%) MS Excel
1 4 (14.81%) MS Office
1 4 (14.81%) MS PowerPoint
Business Applications
1 17 (62.96%) Remedy ITSM
Cloud Services
1 4 (14.81%) IaaS
1 4 (14.81%) PaaS
2 1 (3.70%) Force.com
Communications & Networking
1 4 (14.81%) SAN
2 3 (11.11%) DHCP
2 3 (11.11%) DNS
2 3 (11.11%) TCP/IP
3 1 (3.70%) Cisco ASA
3 1 (3.70%) Firewall
3 1 (3.70%) Internet
Database & Business Intelligence
1 2 (7.41%) SQL Server
2 1 (3.70%) GIS
General
1 1 (3.70%) Retail
Job Titles
1 14 (51.85%) Developer
2 13 (48.15%) Remedy Developer
3 5 (18.52%) Senior Developer
3 5 (18.52%) Senior Remedy Developer
4 3 (11.11%) Delivery Manager
4 3 (11.11%) Infrastructure Engineer
4 3 (11.11%) IT Engineer
4 3 (11.11%) IT Infrastructure Engineer
4 3 (11.11%) IT Support
4 3 (11.11%) Service Manager
4 3 (11.11%) Service Support Manager
4 3 (11.11%) Services Delivery Manager
4 3 (11.11%) Support Manager
4 3 (11.11%) Support Specialist
5 2 (7.41%) Infrastructure Architect
5 2 (7.41%) Infrastructure Manager
5 2 (7.41%) IT Services Delivery Manager
5 2 (7.41%) IT Services Manager
5 2 (7.41%) IT Support Manager
5 2 (7.41%) IT Support Specialist
Libraries, Frameworks & Software Standards
1 1 (3.70%) Visualforce
Miscellaneous
1 16 (59.26%) CMDB
2 3 (11.11%) Analytical Skills
3 1 (3.70%) Enterprise Software
3 1 (3.70%) Management Information System
Operating Systems
1 4 (14.81%) Linux
1 4 (14.81%) OpenVMS
1 4 (14.81%) Solaris
1 4 (14.81%) Windows
2 3 (11.11%) Windows Server
2 3 (11.11%) Windows Server 2008
2 3 (11.11%) Windows Server 2012
3 1 (3.70%) Windows 7
3 1 (3.70%) Windows 8
Processes & Methodologies
1 13 (48.15%) Change Control
2 11 (40.74%) Service Management
3 9 (33.33%) ITIL
4 6 (22.22%) PRINCE2
5 4 (14.81%) Agile Software Development
5 4 (14.81%) Data Protection
5 4 (14.81%) Programme Management
6 3 (11.11%) ITIL V3
6 3 (11.11%) Logistics
6 3 (11.11%) Service Delivery
7 2 (7.41%) Configuration Management
7 2 (7.41%) Incident Management
7 2 (7.41%) Problem Management
8 1 (3.70%) Asset Management
8 1 (3.70%) Capacity Management
8 1 (3.70%) Change Management
8 1 (3.70%) Knowledge Management
8 1 (3.70%) Transition Management
8 1 (3.70%) Trend Analysis
8 1 (3.70%) Workflow
Programming Languages
1 1 (3.70%) Apex Code
1 1 (3.70%) JavaScript
1 1 (3.70%) SOQL
Qualifications
1 3 (11.11%) SC Cleared
1 3 (11.11%) Security Cleared
2 2 (7.41%) ITIL Certification
3 1 (3.70%) CCNA
3 1 (3.70%) Cisco Certification
System Software
1 3 (11.11%) Active Directory
2 2 (7.41%) VMware ESXi
2 2 (7.41%) VMware Infrastructure
Systems Management
1 1 (3.70%) Backup Exec
1 1 (3.70%) SCCM
Vendors
1 17 (62.96%) Remedy
2 13 (48.15%) BMC
3 5 (18.52%) Microsoft
4 4 (14.81%) NetApp
4 4 (14.81%) ServiceNow
5 3 (11.11%) Cisco
5 3 (11.11%) Computacenter
6 2 (7.41%) 3PAR
6 2 (7.41%) HP
6 2 (7.41%) Salesforce.com
6 2 (7.41%) VMware
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