The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 123 118 139
Rank change year-on-year
-5 +21
Permanent jobs citing ITSM 15 22 14
As % of all permanent IT jobs located in Hertfordshire 0.70% 1.01% 0.58%
As % of the Processes & Methodologies category 0.79% 1.20% 0.70%
Number of salaries quoted 12 12 11
Median salary £53,000 £56,250 £50,000
Median salary % change year-on-year
-5.77% +12.50%
90% offered a salary of more than £41,100 £32,900 £25,500
10% offered a salary of more than £60,000 £75,000 £140,000
UK excluding London median salary £45,000 £42,500 £37,750
% change year-on-year
+5.88% +12.58%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1903 1833 2005
As % of all permanent IT jobs located in Hertfordshire 89.09% 84.51% 82.71%
Number of salaries quoted 1564 1520 1642
Median salary £50,000 £52,500 £50,000
Median salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £30,000 £30,500 £32,300
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 8 December 2016.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
St Albans - 5 £60,000 -
Watford -7 4 £51,000 +2.00%
Hemel Hempstead +7 1 £31,500 +1.61% 1
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 8 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for ITSM.

1 29 (72.50%) Remedy
1 29 (72.50%) Remedy ITSM
2 20 (50.00%) CMDB
3 18 (45.00%) BMC
4 17 (42.50%) Change Control
5 12 (30.00%) Service Management
5 12 (30.00%) ITIL
6 11 (27.50%) Security Cleared
6 11 (27.50%) SC Cleared
7 10 (25.00%) Windows
8 9 (22.50%) DHCP
8 9 (22.50%) TCP/IP
8 9 (22.50%) DNS
8 9 (22.50%) Cisco
8 9 (22.50%) MS Exchange
8 9 (22.50%) Active Directory
8 9 (22.50%) Windows Server 2008
8 9 (22.50%) Exchange Server 2010
8 9 (22.50%) Windows Server 2012
8 9 (22.50%) Windows Server
9 8 (20.00%) VMware ESXi
9 8 (20.00%) 3PAR
9 8 (20.00%) VMware Infrastructure
9 8 (20.00%) HP
9 8 (20.00%) SQL Server
9 8 (20.00%) VMware
9 8 (20.00%) Logistics
10 7 (17.50%) Microsoft
11 6 (15.00%) PRINCE2
12 5 (12.50%) Service Delivery

ITSM
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (22.50%) Exchange Server 2010
1 9 (22.50%) MS Exchange
2 1 (2.50%) CMS
Applications
1 4 (10.00%) MS Excel
1 4 (10.00%) MS Office
1 4 (10.00%) MS PowerPoint
Business Applications
1 29 (72.50%) Remedy ITSM
Cloud Services
1 4 (10.00%) IaaS
1 4 (10.00%) PaaS
2 1 (2.50%) Force.com
Communications & Networking
1 9 (22.50%) DHCP
1 9 (22.50%) DNS
1 9 (22.50%) TCP/IP
2 4 (10.00%) SAN
3 1 (2.50%) Cisco ASA
3 1 (2.50%) Firewall
3 1 (2.50%) Internet
3 1 (2.50%) Wi-Fi
Database & Business Intelligence
1 8 (20.00%) SQL Server
2 1 (2.50%) GIS
General
1 1 (2.50%) Finance
1 1 (2.50%) Military
Job Titles
1 18 (45.00%) Developer
1 18 (45.00%) Remedy Developer
2 8 (20.00%) Infrastructure Engineer
3 7 (17.50%) IT Engineer
3 7 (17.50%) IT Infrastructure Engineer
4 5 (12.50%) IT Support
4 5 (12.50%) Senior Developer
4 5 (12.50%) Senior Remedy Developer
4 5 (12.50%) Service Manager
4 5 (12.50%) Service Support Manager
4 5 (12.50%) Support Manager
5 4 (10.00%) IT Manager
5 4 (10.00%) IT Services Manager
5 4 (10.00%) IT Support Manager
6 3 (7.50%) Delivery Manager
6 3 (7.50%) Services Delivery Manager
6 3 (7.50%) Support Specialist
7 2 (5.00%) Architect
7 2 (5.00%) IT Services Delivery Manager
7 2 (5.00%) IT Support Specialist
Libraries, Frameworks & Software Standards
1 1 (2.50%) Visualforce
Miscellaneous
1 20 (50.00%) CMDB
2 3 (7.50%) Analytical Skills
3 2 (5.00%) Management Information System
4 1 (2.50%) Enterprise Software
Operating Systems
1 10 (25.00%) Windows
2 9 (22.50%) Windows Server
2 9 (22.50%) Windows Server 2008
2 9 (22.50%) Windows Server 2012
3 4 (10.00%) Linux
3 4 (10.00%) OpenVMS
3 4 (10.00%) Solaris
4 1 (2.50%) Windows 7
4 1 (2.50%) Windows 8
Processes & Methodologies
1 17 (42.50%) Change Control
2 12 (30.00%) ITIL
2 12 (30.00%) Service Management
3 8 (20.00%) Logistics
4 6 (15.00%) PRINCE2
5 5 (12.50%) Service Delivery
6 4 (10.00%) Agile Software Development
6 4 (10.00%) Data Protection
6 4 (10.00%) Programme Management
7 3 (7.50%) Configuration Management
7 3 (7.50%) ITIL V3
7 3 (7.50%) Problem Management
7 3 (7.50%) Trend Analysis
8 2 (5.00%) Continuous Improvement
8 2 (5.00%) Escalation Management
8 2 (5.00%) Incident Management
8 2 (5.00%) Infrastructure Management
8 2 (5.00%) Internal Audit
8 2 (5.00%) Migration
9 1 (2.50%) People Management
Programming Languages
1 1 (2.50%) Apex Code
1 1 (2.50%) SOQL
Qualifications
1 11 (27.50%) SC Cleared
1 11 (27.50%) Security Cleared
2 2 (5.00%) DV Cleared
2 2 (5.00%) ITIL Certification
3 1 (2.50%) CCNA
3 1 (2.50%) Cisco Certification
System Software
1 9 (22.50%) Active Directory
2 8 (20.00%) VMware ESXi
2 8 (20.00%) VMware Infrastructure
Systems Management
1 1 (2.50%) Backup Exec
Vendors
1 29 (72.50%) Remedy
2 18 (45.00%) BMC
3 9 (22.50%) Cisco
4 8 (20.00%) 3PAR
4 8 (20.00%) HP
4 8 (20.00%) VMware
5 7 (17.50%) Microsoft
6 4 (10.00%) NetApp
7 3 (7.50%) Computacenter
7 3 (7.50%) ServiceNow
8 1 (2.50%) Salesforce.com
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