The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 131 115 149
Rank change year-on-year
-16 +34
Permanent jobs citing ITSM 10 8 14
As % of all permanent IT jobs located in Hertfordshire 0.50% 0.42% 0.50%
As % of the Processes & Methodologies category 0.62% 0.55% 0.64%
Number of salaries quoted 10 7 13
Average salary £42,500 £27,500 £40,000
Average salary % change year-on-year
+54.54% -31.25%
90% offered a salary of more than £31,200 £27,500 £22,600
10% offered a salary of more than £68,750 £36,000 £46,200
UK excluding London average salary £41,674 £39,000 £45,000
% change year-on-year
+6.85% -13.33%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1615 1454 2176
As % of all permanent IT jobs located in Hertfordshire 80.39% 75.45% 77.66%
Number of salaries quoted 1244 1087 1825
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £30,000 £34,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hertfordshire

ITSM
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hertfordshire region.

ITSM Salary Trend in Hertfordshire

ITSM
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hertfordshire region over the 3 months to 28 January 2015.

ITSM Salary Histogram in Hertfordshire

ITSM
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -7 3 £40,000 +33.33%
Hemel Hempstead - 3 £35,000 -
Rickmansworth -15 1 £28,500 +3.63%
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 January 2015, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 16 (64.00%) Service Management
2 9 (36.00%) ITIL
3 8 (32.00%) Windows
3 8 (32.00%) MS Office
4 7 (28.00%) Microsoft
4 7 (28.00%) Active Directory
4 7 (28.00%) BMC
4 7 (28.00%) Remedy
4 7 (28.00%) Remedy ITSM
5 6 (24.00%) Windows 7
5 6 (24.00%) Change Control
5 6 (24.00%) CMDB
5 6 (24.00%) Analytical Skills
5 6 (24.00%) WAN
5 6 (24.00%) LAN
5 6 (24.00%) Service Delivery
5 6 (24.00%) Telecoms
6 4 (16.00%) Banking
6 4 (16.00%) Retail
6 4 (16.00%) Computacenter
6 4 (16.00%) Retail Banking
6 4 (16.00%) Operations Management
6 4 (16.00%) Finance
6 4 (16.00%) Disaster Recovery
6 4 (16.00%) Windows Server 2003
6 4 (16.00%) Windows Server 2008
7 3 (12.00%) Infrastructure Management
7 3 (12.00%) Business Continuity Planning
7 3 (12.00%) Problem Management
7 3 (12.00%) WSUS

ITSM
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 January 2015, IT jobs across the Hertfordshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.00%) MS Exchange
1 3 (12.00%) Blackberry Enterprise Server
Applications
1 8 (32.00%) MS Office
2 2 (8.00%) MS Excel
Business Applications
1 7 (28.00%) Remedy ITSM
Communications & Networking
1 6 (24.00%) WAN
1 6 (24.00%) LAN
2 3 (12.00%) MPLS
2 3 (12.00%) DSL
2 3 (12.00%) Firewall
2 3 (12.00%) BIG-IP
3 1 (4.00%) WLAN
General
1 6 (24.00%) Telecoms
2 4 (16.00%) Finance
2 4 (16.00%) Banking
2 4 (16.00%) Retail
2 4 (16.00%) Retail Banking
3 2 (8.00%) Multimedia
Job Titles
1 6 (24.00%) Developer
1 6 (24.00%) Analyst
2 5 (20.00%) Remedy Developer
3 3 (12.00%) Chief Information Officer
3 3 (12.00%) Infrastructure Analyst
4 2 (8.00%) Desktop Support Engineer
4 2 (8.00%) Service Desk Analyst
4 2 (8.00%) Desktop Engineer
4 2 (8.00%) Consultant
4 2 (8.00%) Desktop Support
4 2 (8.00%) Support Engineer
4 2 (8.00%) Service Analyst
4 2 (8.00%) Delivery Manager
5 1 (4.00%) IT Director
5 1 (4.00%) Remedy Consultant
5 1 (4.00%) Service Desk Team Leader
5 1 (4.00%) ITSM Consultant
5 1 (4.00%) Project Manager
5 1 (4.00%) Analyst Programmer
5 1 (4.00%) Programmer
Miscellaneous
1 6 (24.00%) CMDB
1 6 (24.00%) Analytical Skills
2 3 (12.00%) Fat Client
2 3 (12.00%) Thin Client
2 3 (12.00%) Blackberry
3 1 (4.00%) Management Information System
3 1 (4.00%) PMI
Operating Systems
1 8 (32.00%) Windows
2 6 (24.00%) Windows 7
3 4 (16.00%) Windows Server 2003
3 4 (16.00%) Windows Server 2008
4 1 (4.00%) Windows 8
Processes & Methodologies
1 16 (64.00%) Service Management
2 9 (36.00%) ITIL
3 6 (24.00%) Service Delivery
3 6 (24.00%) Change Control
4 4 (16.00%) Operations Management
4 4 (16.00%) Disaster Recovery
5 3 (12.00%) GAP Analysis
5 3 (12.00%) BCP
5 3 (12.00%) Problem Management
5 3 (12.00%) User Acceptance Testing
5 3 (12.00%) Performance Management
5 3 (12.00%) Business Continuity
5 3 (12.00%) Infrastructure Management
5 3 (12.00%) Business Continuity Planning
6 2 (8.00%) Change Management
7 1 (4.00%) Asset Management
7 1 (4.00%) Incident Management
7 1 (4.00%) Release Management
7 1 (4.00%) Project Management
7 1 (4.00%) PRINCE2
Qualifications
1 2 (8.00%) ITIL Certification
2 1 (4.00%) PMI Certification
2 1 (4.00%) Degree
System Software
1 7 (28.00%) Active Directory
2 3 (12.00%) Xen
2 3 (12.00%) NLBS
2 3 (12.00%) VMware Infrastructure
2 3 (12.00%) Hyper-V
Systems Management
1 3 (12.00%) WSUS
Vendors
1 7 (28.00%) Microsoft
1 7 (28.00%) BMC
1 7 (28.00%) Remedy
2 4 (16.00%) Computacenter
3 3 (12.00%) Cisco
3 3 (12.00%) VMware
3 3 (12.00%) CheckPoint
3 3 (12.00%) Citrix
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive Package
Posted: 11 hours ago
Hatfield, Hertfordshire
ComputaCenter
Salary: flexible benefits
Posted: 2 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 2 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 2 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 2 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 2 days ago
Hertfordshire
Computer Futures
Salary: £35000 - £45000 per annum + competitive
Posted: 12 days ago
Hertfordshire
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 20 days ago