The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Technical Support Analyst
Rank 117 146 149
Rank change year-on-year
+29 +3
Permanent jobs requiring a Technical Support Analyst 27 4 18
As % of all permanent IT jobs located in Hertfordshire 1.100% 0.160% 0.548%
As % of the Job Titles category 1.173% 0.166% 0.583%
Number of salaries quoted 20 4 7
Average salary £29,500 £19,000 £27,500
Average salary % change year-on-year
+55.26% -30.90%
90% offered a salary of more than £21,500 £11,400 £23,298
10% offered a salary of more than £31,800 £22,050 £29,400
UK excluding London average salary £27,500 £28,000 £28,500
% change year-on-year
-1.78% -1.75%
All Job Titles
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2302 2413 3085
As % of all permanent IT jobs located in Hertfordshire 93.81% 96.37% 93.91%
Number of salaries quoted 1883 1964 2496
Average salary £42,500 £42,500 £41,000
Average salary % change year-on-year
- +3.65%
90% offered a salary of more than £26,000 £25,000 £27,500
10% offered a salary of more than £60,000 £58,500 £59,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support Analyst
East of England

Technical Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Hertfordshire Technical Support Analyst Jobs Demand Trend

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the Hertfordshire region.

Hertfordshire Technical Support Analyst Salary Trend

Technical Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the Hertfordshire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Rickmansworth - 10 £30,000 -
Hemel Hempstead - 6 £21,500 -
Harpenden - 2 £22,500 -
Letchworth - 1 £25,000 -
Potters Bar - 1 £24,500 -
Watford - 1 £30,000 -
Technical Support Analyst
East of England

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Hertfordshire region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 30 (73.17%) Windows
2 26 (63.41%) Microsoft
3 24 (58.54%) MS Excel
4 19 (46.34%) Citrix
5 15 (36.59%) LAN
5 15 (36.59%) Network Management
6 12 (29.27%) SQL
6 12 (29.27%) Legal
7 11 (26.83%) TCP/IP
7 11 (26.83%) Windows Server 2008
7 11 (26.83%) Degree
8 10 (24.39%) Cisco
8 10 (24.39%) MS Office
8 10 (24.39%) Windows Server 2003
9 9 (21.95%) Finance
10 8 (19.51%) Oracle
11 7 (17.07%) Active Directory
12 6 (14.63%) VPN
12 6 (14.63%) Firewall
12 6 (14.63%) VMware
12 6 (14.63%) VMware Infrastructure
13 5 (12.20%) UNIX
13 5 (12.20%) ADSL
13 5 (12.20%) Windows XP
14 4 (9.756%) GPRS
14 4 (9.756%) Oracle 8/8i
14 4 (9.756%) Microsoft Certification
14 4 (9.756%) Telecoms
14 4 (9.756%) Nagios
14 4 (9.756%) Trapeze

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Hertfordshire region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (4.878%) COM
Application Platforms
1 2 (4.878%) IIS
1 2 (4.878%) Apache
1 2 (4.878%) Tomcat
2 1 (2.439%) MS Exchange
2 1 (2.439%) Exchange Server 2003
2 1 (2.439%) SharePoint Server
2 1 (2.439%) Exchange Server 2007
2 1 (2.439%) Exchange Server 2010
Applications
1 24 (58.54%) MS Excel
2 10 (24.39%) MS Office
Business Applications
1 1 (2.439%) Tesseract
Communications & Networking
1 15 (36.59%) LAN
2 11 (26.83%) TCP/IP
3 6 (14.63%) VPN
3 6 (14.63%) Firewall
4 5 (12.20%) ADSL
5 4 (9.756%) GPRS
6 1 (2.439%) Ethernet
6 1 (2.439%) SAN
6 1 (2.439%) Internet
6 1 (2.439%) 3G
6 1 (2.439%) MPLS
6 1 (2.439%) Cisco IOS
6 1 (2.439%) iSCSI
6 1 (2.439%) Fibre Channel
Database & Business Intelligence
1 4 (9.756%) Oracle 8/8i
2 3 (7.317%) SQL Server
3 2 (4.878%) MySQL
4 1 (2.439%) Data Mining
General
1 12 (29.27%) Legal
2 9 (21.95%) Finance
3 4 (9.756%) Telecoms
4 1 (2.439%) Electronics
Miscellaneous
1 3 (7.317%) Blackberry
1 3 (7.317%) Handset
2 1 (2.439%) Mathematics
2 1 (2.439%) Computer Science
2 1 (2.439%) Management Information System
Operating Systems
1 30 (73.17%) Windows
2 11 (26.83%) Windows Server 2008
3 10 (24.39%) Windows Server 2003
4 5 (12.20%) Windows XP
4 5 (12.20%) UNIX
5 3 (7.317%) Windows 7
6 1 (2.439%) Windows Mobile
6 1 (2.439%) Android
Processes & Methodologies
1 15 (36.59%) Network Management
2 3 (7.317%) ITIL
3 2 (4.878%) Change Management
3 2 (4.878%) Disaster Recovery
4 1 (2.439%) Incident Management
4 1 (2.439%) Problem Management
4 1 (2.439%) Network Architecture
4 1 (2.439%) Computer Architecture
4 1 (2.439%) PRINCE2
4 1 (2.439%) Software Deployment
Programming Languages
1 12 (29.27%) SQL
2 2 (4.878%) VB
3 1 (2.439%) PowerShell
Qualifications
1 11 (26.83%) Degree
2 4 (9.756%) Microsoft Certification
3 3 (7.317%) Cisco Certification
4 2 (4.878%) HND
4 2 (4.878%) MCSE
5 1 (2.439%) ITIL Certification
5 1 (2.439%) ISSMP
5 1 (2.439%) MCITP
Quality Assurance & Compliance
1 1 (2.439%) ISO 9000
1 1 (2.439%) SLA
1 1 (2.439%) ISO/IEC 27001
System Software
1 7 (17.07%) Active Directory
2 6 (14.63%) VMware Infrastructure
3 1 (2.439%) VMware ESXi
3 1 (2.439%) Terminal Services
3 1 (2.439%) VMware ESX
Systems Management
1 4 (9.756%) Nagios
2 1 (2.439%) Norton AntiVirus
2 1 (2.439%) Backup Exec
2 1 (2.439%) WSUS
2 1 (2.439%) Sysprep
2 1 (2.439%) McAfee ePO
Vendors
1 26 (63.41%) Microsoft
2 19 (46.34%) Citrix
3 10 (24.39%) Cisco
4 8 (19.51%) Oracle
5 6 (14.63%) VMware
6 4 (9.756%) Trapeze
7 1 (2.439%) Acronis
7 1 (2.439%) HP
7 1 (2.439%) Novell
7 1 (2.439%) Apple
7 1 (2.439%) Symantec
7 1 (2.439%) McAfee