The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hounslow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 23 21 -
Rank change year-on-year
-2 -
Permanent jobs citing ITSM 2 1 0
As % of all permanent IT jobs located in Hounslow 2.20% 0.98% -
As % of the Processes & Methodologies category 2.44% 1.32% -
Number of salaries quoted 1 0 0
Average salary £46,500 - -
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hounslow region.

Processes & Methodologies Category
Hounslow
Permanent IT job ads with a match in the
Processes & Methodologies category
82 76 39
As % of all permanent IT jobs located in Hounslow 90.11% 74.51% 79.59%
Number of salaries quoted 69 65 34
Average salary £51,250 £45,000 £42,500
Average salary % change year-on-year
+13.88% +5.88%
90% offered a salary of more than £39,000 £40,000 £30,250
10% offered a salary of more than £77,500 £50,000 £55,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Hounslow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hounslow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hounslow

ITSM
Salary Trend in Hounslow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hounslow region.

ITSM Salary Trend in Hounslow

ITSM
Top 30 Related IT Skills in Hounslow

For the 6 months to 21 October 2014, IT jobs across the Hounslow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 12 (100.00%) Service Management
2 11 (91.67%) Remedy
2 11 (91.67%) Remedy ITSM
3 10 (83.33%) BMC
4 8 (66.67%) Project Management
5 7 (58.33%) Workflow
6 5 (41.67%) Change Management
7 3 (25.00%) Incident Management
7 3 (25.00%) Problem Management
8 2 (16.67%) SLA
8 2 (16.67%) ITIL
9 1 (8.33%) HNC
9 1 (8.33%) HND
9 1 (8.33%) MS Excel
9 1 (8.33%) Trillium
9 1 (8.33%) VoIP
9 1 (8.33%) WLAN
9 1 (8.33%) Ethernet
9 1 (8.33%) TCP/IP
9 1 (8.33%) VPN
9 1 (8.33%) Cisco
9 1 (8.33%) Microsoft
9 1 (8.33%) CCNA
9 1 (8.33%) Cisco Certification
9 1 (8.33%) ITIL Certification
9 1 (8.33%) MPLS
9 1 (8.33%) OSPF
9 1 (8.33%) BGP
9 1 (8.33%) VLAN
9 1 (8.33%) Fortinet

ITSM
Top Related IT Skills in Hounslow by Category

For the 6 months to 21 October 2014, IT jobs across the Hounslow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 1 (8.33%) MS Excel
1 1 (8.33%) MS Office
Business Applications
1 11 (91.67%) Remedy ITSM
Communications & Networking
1 1 (8.33%) VoIP
1 1 (8.33%) WLAN
1 1 (8.33%) Ethernet
1 1 (8.33%) TCP/IP
1 1 (8.33%) VPN
1 1 (8.33%) MPLS
1 1 (8.33%) OSPF
1 1 (8.33%) BGP
1 1 (8.33%) VLAN
General
1 1 (8.33%) Telecoms
Job Titles
1 10 (83.33%) Senior Remedy Consultant
1 10 (83.33%) ITSM Consultant
1 10 (83.33%) Senior Consultant
1 10 (83.33%) Consultant
1 10 (83.33%) Remedy Consultant
2 3 (25.00%) Senior Support Consultant
2 3 (25.00%) Support Consultant
3 1 (8.33%) Deployment Engineer
3 1 (8.33%) Network Engineer
3 1 (8.33%) Head of Service Management
Miscellaneous
1 1 (8.33%) Analytical Skills
Processes & Methodologies
1 12 (100.00%) Service Management
2 8 (66.67%) Project Management
3 7 (58.33%) Workflow
4 5 (41.67%) Change Management
5 3 (25.00%) Incident Management
5 3 (25.00%) Problem Management
6 2 (16.67%) ITIL
7 1 (8.33%) Data Analysis
7 1 (8.33%) Quality Management
7 1 (8.33%) Performance Management
7 1 (8.33%) Continuous Improvement
Qualifications
1 1 (8.33%) HNC
1 1 (8.33%) HND
1 1 (8.33%) CCNA
1 1 (8.33%) Cisco Certification
1 1 (8.33%) ITIL Certification
1 1 (8.33%) Degree
Quality Assurance & Compliance
1 2 (16.67%) SLA
Vendors
1 11 (91.67%) Remedy
2 10 (83.33%) BMC
3 1 (8.33%) Trillium
3 1 (8.33%) Cisco
3 1 (8.33%) Microsoft
3 1 (8.33%) Fortinet
3 1 (8.33%) Aruba
3 1 (8.33%) F5