The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 77 94 77
Rank change year-on-year
+17 -17
Permanent jobs requiring a 3rd Line Support 14 1 2
As % of all permanent IT jobs located in Kent 1.45% 0.094% 0.25%
As % of the Job Titles category 1.49% 0.097% 0.26%
Number of salaries quoted 11 1 2
Average salary £45,000 £50,000 £29,250
Average salary % change year-on-year
-10.00% +70.94%
90% offered a salary of more than £31,500 £50,000 £28,650
10% offered a salary of more than £50,000 £50,000 £29,850
UK excluding London average salary £33,500 £32,500 £34,500
% change year-on-year
+3.07% -5.79%
3rd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
939 1035 768
As % of all permanent IT jobs located in Kent 97.00% 97.46% 95.76%
Number of salaries quoted 773 890 678
Average salary £40,000 £43,500 £42,500
Average salary % change year-on-year
-8.04% +2.35%
90% offered a salary of more than £25,000 £24,400 £27,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

3rd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Kent

3rd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Kent region.

3rd Line Support Salary Trend in Kent

3rd Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Kent region over the 3 months to 16 September 2014.

3rd Line Support Salary Histogram in Kent

3rd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Kent region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochester - 2 £31,500 -
Sittingbourne - 1 £24,000 -
Dartford - 1 £37,500 -
3rd Line Support
South East

3rd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 16 September 2014, IT jobs across the Kent region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 33 (84.62%) Windows
2 21 (53.85%) Cisco
3 20 (51.28%) MS Exchange
3 20 (51.28%) Firewall
4 19 (48.72%) Cisco Certification
5 18 (46.15%) Microsoft
6 17 (43.59%) VMware
7 16 (41.03%) Microsoft Certification
7 16 (41.03%) CCNA
7 16 (41.03%) Active Directory
8 14 (35.90%) WAN
8 14 (35.90%) LAN
8 14 (35.90%) MCSE
8 14 (35.90%) MS Office
9 13 (33.33%) MS Excel
10 12 (30.77%) Citrix
10 12 (30.77%) Windows Server 2008
11 11 (28.21%) Windows Server 2012
12 10 (25.64%) Exchange Server 2010
12 10 (25.64%) vSphere
12 10 (25.64%) Exchange Server 2013
13 9 (23.08%) CheckPoint
13 9 (23.08%) MPLS
13 9 (23.08%) OSPF
13 9 (23.08%) BGP
13 9 (23.08%) ITIL
13 9 (23.08%) CCNP
14 8 (20.51%) XenDesktop
14 8 (20.51%) SonicWALL
15 7 (17.95%) Problem Management

3rd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 16 September 2014, IT jobs across the Kent region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (51.28%) MS Exchange
2 10 (25.64%) Exchange Server 2010
2 10 (25.64%) Exchange Server 2013
3 6 (15.38%) Exchange Server 2007
4 5 (12.82%) Exchange Server 2000
4 5 (12.82%) Blackberry Enterprise Server
5 3 (7.69%) Exchange Server 2003
5 3 (7.69%) SharePoint
5 3 (7.69%) IIS
6 1 (2.56%) SharePoint 2013
Applications
1 14 (35.90%) MS Office
2 13 (33.33%) MS Excel
3 2 (5.13%) PowerPivot
4 1 (2.56%) FastStats
Communications & Networking
1 20 (51.28%) Firewall
2 14 (35.90%) WAN
2 14 (35.90%) LAN
3 9 (23.08%) MPLS
3 9 (23.08%) OSPF
3 9 (23.08%) BGP
4 5 (12.82%) VLAN
4 5 (12.82%) SAN
5 4 (10.26%) Cisco ASA
6 3 (7.69%) BIG-IP
6 3 (7.69%) Cisco PIX
6 3 (7.69%) Cisco Nexus
6 3 (7.69%) DHCP
6 3 (7.69%) RIP
6 3 (7.69%) TCP/IP
6 3 (7.69%) VPN
6 3 (7.69%) DNS
6 3 (7.69%) F5 BIG-IP LTM
6 3 (7.69%) F5 BIG-IP GTM
7 2 (5.13%) VoIP
Database & Business Intelligence
1 6 (15.38%) SQL Server
2 1 (2.56%) SQL Server Integration Services
General
1 1 (2.56%) Front Office
Libraries, Frameworks & Software Standards
1 4 (10.26%) WSE
Miscellaneous
1 6 (15.38%) Clustering
2 5 (12.82%) Blackberry
3 2 (5.13%) Analytical Skills
Operating Systems
1 33 (84.62%) Windows
2 12 (30.77%) Windows Server 2008
3 11 (28.21%) Windows Server 2012
4 7 (17.95%) Windows 8
5 5 (12.82%) Windows 2000 Server
5 5 (12.82%) Windows XP
5 5 (12.82%) Mac OS X
6 3 (7.69%) Windows 7
6 3 (7.69%) Windows Server 2003
6 3 (7.69%) Linux
7 2 (5.13%) Mac OS
Processes & Methodologies
1 9 (23.08%) ITIL
2 7 (17.95%) Problem Management
3 6 (15.38%) Disaster Recovery
4 3 (7.69%) Network Design
4 3 (7.69%) Root Cause Analysis
4 3 (7.69%) Capacity Planning
5 2 (5.13%) Business Intelligence
6 1 (2.56%) Software Deployment
6 1 (2.56%) Migration
6 1 (2.56%) ETL
Programming Languages
1 5 (12.82%) SQL
Qualifications
1 19 (48.72%) Cisco Certification
2 16 (41.03%) Microsoft Certification
2 16 (41.03%) CCNA
3 14 (35.90%) MCSE
4 9 (23.08%) CCNP
5 7 (17.95%) MCITP
6 6 (15.38%) VMware Certified Professional (VCP)
7 4 (10.26%) JNCIA
7 4 (10.26%) CCSA
8 3 (7.69%) CCSE
8 3 (7.69%) JNCIS
8 3 (7.69%) MCSA
9 1 (2.56%) SC Cleared
9 1 (2.56%) Security Cleared
System Software
1 16 (41.03%) Active Directory
2 10 (25.64%) vSphere
3 8 (20.51%) XenDesktop
4 7 (17.95%) XenApp
5 6 (15.38%) VMware Infrastructure
6 3 (7.69%) Hyper-V
6 3 (7.69%) ISA Server
7 2 (5.13%) Terminal Services
7 2 (5.13%) VMware Server
7 2 (5.13%) Microsoft App-V
Systems Management
1 6 (15.38%) SolarWinds Orion
2 5 (12.82%) Backup Exec
2 5 (12.82%) SCCM
3 3 (7.69%) SCOM
3 3 (7.69%) Foglight
4 1 (2.56%) ZABBIX
4 1 (2.56%) Norton AntiVirus
Vendors
1 21 (53.85%) Cisco
2 18 (46.15%) Microsoft
3 17 (43.59%) VMware
4 12 (30.77%) Citrix
5 9 (23.08%) CheckPoint
6 8 (20.51%) SonicWALL
7 7 (17.95%) Apple
8 6 (15.38%) Veeam
8 6 (15.38%) SolarWinds
8 6 (15.38%) F5
9 5 (12.82%) Avaya
10 4 (10.26%) McAfee
11 3 (7.69%) Blue Coat
11 3 (7.69%) Lumension
11 3 (7.69%) Aruba
11 3 (7.69%) Websense
11 3 (7.69%) Juniper
12 2 (5.13%) Symantec
13 1 (2.56%) WatchGuard
13 1 (2.56%) Kaspersky