The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 89 96 92
Rank change year-on-year
+7 -4
Permanent jobs requiring a 3rd Line Support 2 16 3
As % of all permanent IT jobs located in Kent 0.21% 1.27% 0.25%
As % of the Job Titles category 0.22% 1.32% 0.26%
Number of salaries quoted 2 16 3
Average salary £35,500 £42,500 £39,000
Average salary % change year-on-year
-16.47% +8.97%
90% offered a salary of more than £33,100 £32,500 £31,800
10% offered a salary of more than £37,900 £45,000 £45,800
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
905 1208 1143
As % of all permanent IT jobs located in Kent 94.37% 96.10% 93.92%
Number of salaries quoted 814 975 959
Average salary £37,500 £40,000 £42,500
Average salary % change year-on-year
-6.25% -5.88%
90% offered a salary of more than £22,750 £22,000 £27,500
10% offered a salary of more than £55,000 £70,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Kent

3rd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Kent region.

3rd Line Support Salary Trend in Kent

3rd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 17 April 2015, IT jobs across the Kent region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 12 (92.31%) Windows
2 8 (61.54%) Microsoft
3 6 (46.15%) MS Office
3 6 (46.15%) Citrix
4 5 (38.46%) Cisco Certification
4 5 (38.46%) Firewall
4 5 (38.46%) Cisco
5 4 (30.77%) JNCIA
5 4 (30.77%) VMware
5 4 (30.77%) CCNA
6 3 (23.08%) Microsoft Certification
6 3 (23.08%) Apple
6 3 (23.08%) MS Excel
6 3 (23.08%) MS Exchange
6 3 (23.08%) VPN
6 3 (23.08%) DNS
6 3 (23.08%) ITIL
6 3 (23.08%) WAN
6 3 (23.08%) DHCP
6 3 (23.08%) CCSA
6 3 (23.08%) WSE
6 3 (23.08%) Windows Server 2008
6 3 (23.08%) Office 365
7 2 (15.38%) Mentoring
7 2 (15.38%) Windows 8
7 2 (15.38%) Windows Server 2012
7 2 (15.38%) Exchange Server 2013
7 2 (15.38%) Continuous Improvement
7 2 (15.38%) VMware ESXi
7 2 (15.38%) Apple iOS

3rd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 17 April 2015, IT jobs across the Kent region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) MS Exchange
2 2 (15.38%) Exchange Server 2007
2 2 (15.38%) Exchange Server 2010
2 2 (15.38%) Exchange Server 2013
3 1 (7.69%) Blackberry Enterprise Server
3 1 (7.69%) Exchange Server 2000
Applications
1 6 (46.15%) MS Office
2 3 (23.08%) MS Excel
Cloud Services
1 3 (23.08%) Office 365
Communications & Networking
1 5 (38.46%) Firewall
2 3 (23.08%) WAN
2 3 (23.08%) DHCP
2 3 (23.08%) VPN
2 3 (23.08%) DNS
3 2 (15.38%) LAN
3 2 (15.38%) VLAN
3 2 (15.38%) WLAN
4 1 (7.69%) Network Security
4 1 (7.69%) VoIP
4 1 (7.69%) TCP/IP
4 1 (7.69%) SAN
4 1 (7.69%) MPLS
General
1 2 (15.38%) Manufacturing
2 1 (7.69%) Advertising
2 1 (7.69%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (23.08%) WSE
2 1 (7.69%) CSS
Miscellaneous
1 2 (15.38%) Thin Client
1 2 (15.38%) Fat Client
2 1 (7.69%) Blackberry
2 1 (7.69%) Management Information System
Operating Systems
1 12 (92.31%) Windows
2 3 (23.08%) Windows Server 2008
3 2 (15.38%) Apple iOS
3 2 (15.38%) Windows 8
3 2 (15.38%) Windows Server 2012
3 2 (15.38%) Windows XP
4 1 (7.69%) Mac OS X
4 1 (7.69%) Windows Server 2003
4 1 (7.69%) Windows Vista
4 1 (7.69%) Windows 2000 Server
Processes & Methodologies
1 3 (23.08%) ITIL
2 2 (15.38%) Continuous Improvement
2 2 (15.38%) Mentoring
3 1 (7.69%) Capacity Management
3 1 (7.69%) Server Monitoring
3 1 (7.69%) DevOps
3 1 (7.69%) Project Management
3 1 (7.69%) Incident Management
3 1 (7.69%) Problem Management
3 1 (7.69%) Network Management
Qualifications
1 5 (38.46%) Cisco Certification
2 4 (30.77%) CCNA
2 4 (30.77%) JNCIA
3 3 (23.08%) Microsoft Certification
3 3 (23.08%) CCSA
4 1 (7.69%) CCSE
4 1 (7.69%) CCDP
4 1 (7.69%) MCSE
4 1 (7.69%) CCNP
4 1 (7.69%) JNCIS
4 1 (7.69%) MCITP
4 1 (7.69%) SC Cleared
4 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 2 (15.38%) VMware ESXi
2 1 (7.69%) Active Directory
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) XenApp
2 1 (7.69%) vSphere
Vendors
1 8 (61.54%) Microsoft
2 6 (46.15%) Citrix
3 5 (38.46%) Cisco
4 4 (30.77%) VMware
5 3 (23.08%) Apple
6 2 (15.38%) CheckPoint
6 2 (15.38%) HP
6 2 (15.38%) Dell
7 1 (7.69%) Avaya
7 1 (7.69%) Juniper
7 1 (7.69%) F5