The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Lancashire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 53 49 59
Rank change year-on-year
-4 +10
Permanent jobs requiring a 2nd Line Support 4 8 4
As % of all permanent IT jobs located in Lancashire 0.88% 1.87% 0.81%
As % of the Job Titles category 0.89% 1.96% 0.87%
Number of salaries quoted 4 7 4
Average salary £25,000 £19,500 £27,500
Average salary % change year-on-year
+28.20% -29.09%
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Lancashire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Lancashire
Permanent IT job ads with a match in the
Job Titles category
448 408 461
As % of all permanent IT jobs located in Lancashire 98.90% 95.55% 93.89%
Number of salaries quoted 378 334 408
Average salary £35,000 £32,500 £33,000
Average salary % change year-on-year
+7.69% -1.51%
90% offered a salary of more than £21,500 £23,000 £22,000
10% offered a salary of more than £47,500 £45,000 £55,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

2nd Line Support
Jobs Demand Trend in Lancashire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Lancashire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Lancashire

2nd Line Support
Salary Trend in Lancashire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Lancashire region.

2nd Line Support Salary Trend in Lancashire

2nd Line Support
Job Locations in Lancashire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Lancashire region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Burnley - 3 £25,000 -
Blackpool -8 1 £25,000 +31.57%
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Lancashire

For the 6 months to 6 May 2015, IT jobs across the Lancashire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (100.00%) Windows
1 11 (100.00%) Microsoft
1 11 (100.00%) Active Directory
2 10 (90.91%) DNS
2 10 (90.91%) Windows Server 2008
3 7 (63.64%) Cisco
3 7 (63.64%) TCP/IP
3 7 (63.64%) Microsoft Certification
4 6 (54.55%) SQL Server
4 6 (54.55%) MS Exchange
5 5 (45.45%) DHCP
5 5 (45.45%) MS Office
5 5 (45.45%) ITIL
5 5 (45.45%) Windows XP
5 5 (45.45%) Windows Server 2003
6 4 (36.36%) SQL
6 4 (36.36%) VBScript
6 4 (36.36%) VBA
6 4 (36.36%) Manufacturing
6 4 (36.36%) SQL Server Reporting Services
6 4 (36.36%) SQL Server 2005
6 4 (36.36%) SQL Server Integration Services
6 4 (36.36%) Disaster Recovery
6 4 (36.36%) Firewall
6 4 (36.36%) SQL Server 2008
6 4 (36.36%) SC Cleared
6 4 (36.36%) Security Cleared
7 3 (27.27%) Performance Management
7 3 (27.27%) iSCSI
7 3 (27.27%) Resource Management

2nd Line Support
Top Related IT Skills in Lancashire by Category

For the 6 months to 6 May 2015, IT jobs across the Lancashire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (54.55%) MS Exchange
2 3 (27.27%) Exchange Server 2013
3 2 (18.18%) Lync
3 2 (18.18%) Exchange Server 2010
4 1 (9.09%) Blackberry Enterprise Server
Applications
1 5 (45.45%) MS Office
2 3 (27.27%) MS Excel
Cloud Services
1 3 (27.27%) Office 365
Communications & Networking
1 10 (90.91%) DNS
2 7 (63.64%) TCP/IP
3 5 (45.45%) DHCP
4 4 (36.36%) Firewall
5 3 (27.27%) iSCSI
5 3 (27.27%) NAS
5 3 (27.27%) Ethernet
5 3 (27.27%) Internet
5 3 (27.27%) DECT
5 3 (27.27%) LAN
5 3 (27.27%) VoIP
6 1 (9.09%) WAN
6 1 (9.09%) MPLS
6 1 (9.09%) DSL
Database & Business Intelligence
1 6 (54.55%) SQL Server
2 4 (36.36%) SQL Server Reporting Services
2 4 (36.36%) SQL Server 2005
2 4 (36.36%) SQL Server Integration Services
2 4 (36.36%) SQL Server 2008
General
1 4 (36.36%) Manufacturing
2 3 (27.27%) Telecoms
3 1 (9.09%) Finance
Miscellaneous
1 3 (27.27%) Life Science
2 1 (9.09%) Blackberry
Operating Systems
1 11 (100.00%) Windows
2 10 (90.91%) Windows Server 2008
3 5 (45.45%) Windows XP
3 5 (45.45%) Windows Server 2003
4 3 (27.27%) Windows Vista
4 3 (27.27%) Windows Server 2012
5 2 (18.18%) Linux
5 2 (18.18%) Windows 7
5 2 (18.18%) UNIX
5 2 (18.18%) Windows 8
6 1 (9.09%) Apple iOS
Processes & Methodologies
1 5 (45.45%) ITIL
2 4 (36.36%) Disaster Recovery
3 3 (27.27%) Resource Management
3 3 (27.27%) Performance Management
3 3 (27.27%) Software Deployment
3 3 (27.27%) Service Desk Management
3 3 (27.27%) Performance Monitoring
3 3 (27.27%) Service Delivery
4 1 (9.09%) Data Protection
4 1 (9.09%) Continuous Improvement
4 1 (9.09%) Capacity Management
4 1 (9.09%) Asset Management
4 1 (9.09%) Configuration Management
4 1 (9.09%) Service Management
Programming Languages
1 4 (36.36%) SQL
1 4 (36.36%) VBScript
1 4 (36.36%) VBA
Qualifications
1 7 (63.64%) Microsoft Certification
2 4 (36.36%) SC Cleared
2 4 (36.36%) Security Cleared
3 3 (27.27%) MCSE
Quality Assurance & Compliance
1 3 (27.27%) SLA
System Software
1 11 (100.00%) Active Directory
2 2 (18.18%) XenApp
2 2 (18.18%) vSphere
Systems Management
1 1 (9.09%) Systems Management Server (SMS)
1 1 (9.09%) WSUS
1 1 (9.09%) SCCM
Vendors
1 11 (100.00%) Microsoft
2 7 (63.64%) Cisco
3 3 (27.27%) Avaya
4 2 (18.18%) NetApp
4 2 (18.18%) VMware
4 2 (18.18%) Citrix