Service Desk Support Jobs in Leeds

Service Desk Support
West Yorkshire > Leeds

The median Service Desk Support salary in Leeds is £30,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 131 183 196
Rank change year-on-year +52 +13 -44
Permanent jobs requiring a Service Desk Support 5 3 3
As % of all permanent jobs advertised in Leeds 0.22% 0.097% 0.080%
As % of the Job Titles category 0.23% 0.10% 0.082%
Number of salaries quoted 2 3 3
10th Percentile - - -
25th Percentile £29,000 £47,500 £20,750
Median annual salary (50th Percentile) £30,000 £50,000 £21,500
Median % change year-on-year -40.00% +132.56% -2.27%
75th Percentile £31,000 £52,500 £25,000
90th Percentile - - £26,650
West Yorkshire median annual salary £30,000 £27,500 £26,000
% change year-on-year +9.09% +5.77% +18.18%

All Permanent IT Job Vacancies
Leeds

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Leeds with a recognized job title 2,174 2,940 3,665
% of permanent jobs with a recognized job title 95.90% 95.18% 97.58%
Number of salaries quoted 1,558 1,766 2,560
10th Percentile £31,250 £32,000 £32,500
25th Percentile £40,000 £41,250 £42,500
Median annual salary (50th Percentile) £52,500 £55,000 £55,000
Median % change year-on-year -4.55% - +10.00%
75th Percentile £70,000 £75,000 £70,000
90th Percentile £84,964 £86,250 £85,000
West Yorkshire median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +6.06%

Service Desk Support
Job Vacancy Trend in Leeds

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in Leeds.

Job vacancy trend for Service Desk Support in Leeds

Service Desk Support
Salary Trend in Leeds

3-month moving average salary quoted in jobs citing Service Desk Support in Leeds.

Salary trend for Service Desk Support in Leeds

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Leeds

For the 6 months to 19 April 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region featuring Service Desk Support in the job title.

1 3 (60.00%) Social Skills
2 2 (40.00%) Customer Service
2 2 (40.00%) Active Listening
2 2 (40.00%) Microsoft
2 2 (40.00%) Active Directory
2 2 (40.00%) Citrix
2 2 (40.00%) ITSM
2 2 (40.00%) Law
2 2 (40.00%) Legal
2 2 (40.00%) Microsoft Exchange
2 2 (40.00%) Microsoft 365
2 2 (40.00%) Service Desk Management
3 1 (20.00%) Grafana
3 1 (20.00%) ServiceNow
3 1 (20.00%) Mentoring
3 1 (20.00%) Amazon CloudWatch
3 1 (20.00%) Dynatrace
3 1 (20.00%) GitHub
3 1 (20.00%) Splunk
3 1 (20.00%) Continuous Improvement
3 1 (20.00%) AWS
3 1 (20.00%) SLA
3 1 (20.00%) JIRA
3 1 (20.00%) QA
3 1 (20.00%) Time Management
3 1 (20.00%) SC Cleared
3 1 (20.00%) Security Cleared
3 1 (20.00%) Decision-Making
3 1 (20.00%) Problem-Solving
3 1 (20.00%) Critical Thinking

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) Microsoft Exchange
Cloud Services
1 2 (40.00%) Microsoft 365
2 1 (20.00%) Amazon CloudWatch
2 1 (20.00%) AWS
2 1 (20.00%) GitHub
Development Applications
1 1 (20.00%) JIRA
General
1 3 (60.00%) Social Skills
2 2 (40.00%) Law
2 2 (40.00%) Legal
3 1 (20.00%) Public Sector
Processes & Methodologies
1 2 (40.00%) Active Listening
1 2 (40.00%) Customer Service
1 2 (40.00%) ITSM
1 2 (40.00%) Service Desk Management
2 1 (20.00%) Collaborative Culture
2 1 (20.00%) Conflict Resolution
2 1 (20.00%) Continuous Improvement
2 1 (20.00%) Critical Thinking
2 1 (20.00%) Decision-Making
2 1 (20.00%) ITIL
2 1 (20.00%) Mentoring
2 1 (20.00%) Problem-Solving
2 1 (20.00%) Time Management
Qualifications
1 1 (20.00%) SC Cleared
1 1 (20.00%) Security Cleared
Quality Assurance & Compliance
1 1 (20.00%) QA
1 1 (20.00%) SLA
System Software
1 2 (40.00%) Active Directory
Systems Management
1 1 (20.00%) Grafana
Vendors
1 2 (40.00%) Citrix
1 2 (40.00%) Microsoft
2 1 (20.00%) Dynatrace
2 1 (20.00%) ServiceNow
2 1 (20.00%) Splunk