The table below looks at the statistics for ITSM skills in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 57 60 55
Rank change year-on-year
+3 -5
Permanent jobs citing ITSM 3 2 11
As % of all permanent IT jobs located in Leicester 0.65% 0.53% 2.38%
As % of the Processes & Methodologies category 0.78% 0.63% 3.05%
Number of salaries quoted 2 2 11
Average salary £38,750 £45,000 £36,000
Average salary % change year-on-year
-13.88% +25.00%
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Leicester region.

Processes & Methodologies Category
Leicester
Permanent IT job ads with a match in the
Processes & Methodologies category
385 320 361
As % of all permanent IT jobs located in Leicester 82.97% 84.66% 77.97%
Number of salaries quoted 327 287 281
Average salary £42,500 £38,000 £37,000
Average salary % change year-on-year
+11.84% +2.70%
90% offered a salary of more than £30,000 £27,000 £27,500
10% offered a salary of more than £57,500 £43,500 £45,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Leicester region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Leicester

ITSM
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Leicester region.

ITSM Salary Trend in Leicester

ITSM
Top 18 Related IT Skills in Leicester

For the 6 months to 27 August 2014, IT jobs across the Leicester region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 16 (100.00%) ITIL
2 15 (93.75%) Service Delivery
2 15 (93.75%) Service Management
3 14 (87.50%) Project Management
4 9 (56.25%) Change Management
5 8 (50.00%) SLA
5 8 (50.00%) Process Management
5 8 (50.00%) Continuous Improvement
6 6 (37.50%) Degree
6 6 (37.50%) PRINCE2
7 3 (18.75%) Process Improvement
8 1 (6.25%) GIS
8 1 (6.25%) Remedy ITSM
8 1 (6.25%) Time Management
8 1 (6.25%) Capacity Planning
8 1 (6.25%) ITIL V3
8 1 (6.25%) Supplier Management
8 1 (6.25%) Remedy

ITSM
Top Related IT Skills in Leicester by Category

For the 6 months to 27 August 2014, IT jobs across the Leicester region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Business Applications
1 1 (6.25%) Remedy ITSM
Job Titles
1 6 (37.50%) Consultant
2 5 (31.25%) Technical Consultant
3 4 (25.00%) Service Manager
4 3 (18.75%) Technical Manager
4 3 (18.75%) Technical Services Manager
5 1 (6.25%) Services Delivery Consultant
5 1 (6.25%) IT Services Manager
5 1 (6.25%) IT Consultant
Miscellaneous
1 1 (6.25%) GIS
Processes & Methodologies
1 16 (100.00%) ITIL
2 15 (93.75%) Service Management
2 15 (93.75%) Service Delivery
3 14 (87.50%) Project Management
4 9 (56.25%) Change Management
5 8 (50.00%) Process Management
5 8 (50.00%) Continuous Improvement
6 6 (37.50%) PRINCE2
7 3 (18.75%) Process Improvement
8 1 (6.25%) Supplier Management
8 1 (6.25%) Time Management
8 1 (6.25%) Capacity Planning
8 1 (6.25%) ITIL V3
Qualifications
1 6 (37.50%) Degree
Quality Assurance & Compliance
1 8 (50.00%) SLA
Vendors
1 1 (6.25%) Remedy