The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 58 75 -
Rank change year-on-year
+17 -
Permanent jobs requiring a Technical Support 1 1 0
As % of all permanent IT jobs located in Leicester 0.23% 0.17% -
As % of the Job Titles category 0.24% 0.18% -
Number of salaries quoted 1 0 0
Average salary £36,000 - -
UK excluding London average salary £29,750 £28,500 £30,500
% change year-on-year
+4.38% -6.55%
Technical Support
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leicester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leicester
Permanent IT job ads with a match in the
Job Titles category
422 548 413
As % of all permanent IT jobs located in Leicester 97.24% 95.14% 97.41%
Number of salaries quoted 362 471 364
Average salary £36,500 £39,000 £35,000
Average salary % change year-on-year
-6.41% +11.42%
90% offered a salary of more than £25,000 £27,400 £26,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Leicester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leicester

Technical Support
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Leicester region.

Technical Support Salary Trend in Leicester

Technical Support
Top 30 Related IT Skills in Leicester

For the 6 months to 5 May 2015, IT jobs across the Leicester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 3 (42.86%) Firewall
1 3 (42.86%) Windows
1 3 (42.86%) Linux
1 3 (42.86%) LAN
1 3 (42.86%) WAN
1 3 (42.86%) TCP/IP
1 3 (42.86%) VMware
1 3 (42.86%) VMware Infrastructure
2 2 (28.57%) Project Management
2 2 (28.57%) Unified Communications
2 2 (28.57%) MS Exchange
2 2 (28.57%) Performance Management
2 2 (28.57%) Application Performance Management
2 2 (28.57%) DNS
2 2 (28.57%) SLA
2 2 (28.57%) Cisco
2 2 (28.57%) Active Directory
3 1 (14.29%) Dell
3 1 (14.29%) Cisco Certification
3 1 (14.29%) Microsoft Certification
3 1 (14.29%) SAN
3 1 (14.29%) NetApp
3 1 (14.29%) Windows Server 2003
3 1 (14.29%) Internet
3 1 (14.29%) Shell Script
3 1 (14.29%) Nagios
3 1 (14.29%) SEO
3 1 (14.29%) Finance
3 1 (14.29%) LAMP
3 1 (14.29%) Service Delivery

Technical Support
Top Related IT Skills in Leicester by Category

For the 6 months to 5 May 2015, IT jobs across the Leicester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (28.57%) MS Exchange
2 1 (14.29%) Exchange Server 2010
Communications & Networking
1 3 (42.86%) LAN
1 3 (42.86%) WAN
1 3 (42.86%) TCP/IP
1 3 (42.86%) Firewall
2 2 (28.57%) Unified Communications
2 2 (28.57%) DNS
3 1 (14.29%) SAN
3 1 (14.29%) Internet
3 1 (14.29%) VPN
Database & Business Intelligence
1 1 (14.29%) MySQL
1 1 (14.29%) SQL Server
1 1 (14.29%) SQL Server 2008
1 1 (14.29%) SQL Server 2012
General
1 1 (14.29%) Finance
1 1 (14.29%) Billing
Libraries, Frameworks & Software Standards
1 1 (14.29%) LAMP
Miscellaneous
1 1 (14.29%) Clustering
Operating Systems
1 3 (42.86%) Windows
1 3 (42.86%) Linux
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Windows Server 2008
2 1 (14.29%) Windows 7
2 1 (14.29%) UNIX
Processes & Methodologies
1 2 (28.57%) Project Management
1 2 (28.57%) Performance Management
1 2 (28.57%) Application Performance Management
2 1 (14.29%) Line Management
2 1 (14.29%) Service Delivery
2 1 (14.29%) SEO
2 1 (14.29%) Business Continuity
2 1 (14.29%) Network Load Balancing
Programming Languages
1 1 (14.29%) Perl
1 1 (14.29%) SQL
1 1 (14.29%) Shell Script
1 1 (14.29%) Korn
1 1 (14.29%) Bourne shell
1 1 (14.29%) Bash Shell
Qualifications
1 1 (14.29%) MCSE
1 1 (14.29%) MCSA
1 1 (14.29%) CCNP
1 1 (14.29%) CCNA
1 1 (14.29%) CCDP
1 1 (14.29%) Cisco Certification
1 1 (14.29%) Microsoft Certification
1 1 (14.29%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 3 (42.86%) VMware Infrastructure
2 2 (28.57%) Active Directory
3 1 (14.29%) Hyper-V
3 1 (14.29%) vSphere
3 1 (14.29%) VMware ESXi
Systems Management
1 1 (14.29%) Nagios
Vendors
1 3 (42.86%) VMware
2 2 (28.57%) Cisco
3 1 (14.29%) Microsoft
3 1 (14.29%) Dell
3 1 (14.29%) NetApp