The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 55 59 65
Rank change year-on-year
+4 +6
Permanent jobs requiring a Technical Support 3 1 2
As % of all permanent IT jobs located in Leicester 0.64% 0.26% 0.42%
As % of the Job Titles category 0.66% 0.27% 0.43%
Number of salaries quoted 1 1 2
Average salary £26,000 £55,000 £26,250
Average salary % change year-on-year
-52.72% +109.52%
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leicester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leicester
Permanent IT job ads with a match in the
Job Titles category
458 371 461
As % of all permanent IT jobs located in Leicester 97.86% 97.38% 97.05%
Number of salaries quoted 406 333 365
Average salary £40,000 £35,000 £33,500
Average salary % change year-on-year
+14.28% +4.47%
90% offered a salary of more than £23,500 £25,000 £26,500
10% offered a salary of more than £50,250 £45,000 £47,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Leicester region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leicester

Technical Support
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Leicester region.

Technical Support Salary Trend in Leicester

Technical Support
Top 30 Related IT Skills in Leicester

For the 6 months to 20 August 2014, IT jobs across the Leicester region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 3 (75.00%) SQL
1 3 (75.00%) SharePoint
2 2 (50.00%) Problem Management
2 2 (50.00%) VMware Certified Professional (VCP)
2 2 (50.00%) MCTS
2 2 (50.00%) MCITP
2 2 (50.00%) VMware
2 2 (50.00%) Windows
2 2 (50.00%) MCSE
2 2 (50.00%) Microsoft
2 2 (50.00%) Citrix
2 2 (50.00%) Microsoft Certification
2 2 (50.00%) XenApp
2 2 (50.00%) XenDesktop
2 2 (50.00%) vSphere
2 2 (50.00%) VMware ESXi
2 2 (50.00%) NetScaler
3 1 (25.00%) Cisco Certification
3 1 (25.00%) CCIE
3 1 (25.00%) CCNP
3 1 (25.00%) LAN
3 1 (25.00%) WAN
3 1 (25.00%) SLA
3 1 (25.00%) Cisco
3 1 (25.00%) SQL Server
3 1 (25.00%) C#
3 1 (25.00%) HTML
3 1 (25.00%) JavaScript
3 1 (25.00%) Firewall
3 1 (25.00%) Wireless

Technical Support
Top Related IT Skills in Leicester by Category

For the 6 months to 20 August 2014, IT jobs across the Leicester region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (75.00%) SharePoint
Communications & Networking
1 2 (50.00%) NetScaler
2 1 (25.00%) LAN
2 1 (25.00%) WAN
2 1 (25.00%) Firewall
2 1 (25.00%) Wireless
Database & Business Intelligence
1 1 (25.00%) SQL Server
Libraries, Frameworks & Software Standards
1 1 (25.00%) HTML
1 1 (25.00%) jQuery
Operating Systems
1 2 (50.00%) Windows
Processes & Methodologies
1 2 (50.00%) Problem Management
2 1 (25.00%) Incident Management
Programming Languages
1 3 (75.00%) SQL
2 1 (25.00%) C#
2 1 (25.00%) JavaScript
Qualifications
1 2 (50.00%) MCSE
1 2 (50.00%) Microsoft Certification
1 2 (50.00%) VMware Certified Professional (VCP)
1 2 (50.00%) MCTS
1 2 (50.00%) MCITP
2 1 (25.00%) CCIE
2 1 (25.00%) CCNP
2 1 (25.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) XenApp
1 2 (50.00%) XenDesktop
1 2 (50.00%) vSphere
1 2 (50.00%) VMware ESXi
Vendors
1 2 (50.00%) Microsoft
1 2 (50.00%) Citrix
1 2 (50.00%) VMware
2 1 (25.00%) Cisco