Service Desk Analyst Jobs in Liverpool

Service Desk Analyst
Merseyside > Liverpool

The median Service Desk Analyst salary in Liverpool is £23,250 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 68 86 64
Rank change year-on-year +18 -22 -24
Permanent jobs requiring a Service Desk Analyst 20 8 27
As % of all permanent jobs advertised in Liverpool 1.87% 0.85% 2.82%
As % of the Job Titles category 1.95% 1.01% 2.96%
Number of salaries quoted 18 8 21
10th Percentile £21,250 £22,150 -
25th Percentile £22,188 £23,875 £21,250
Median annual salary (50th Percentile) £23,250 £24,750 £23,500
Median % change year-on-year -6.06% +5.32% +8.67%
75th Percentile £25,000 £33,750 £25,000
90th Percentile - - £28,750
Merseyside median annual salary £24,000 £24,500 £23,500
% change year-on-year -2.04% +4.26% +8.67%

All Permanent IT Job Vacancies
Liverpool

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Liverpool with a recognized job title 1,024 791 911
% of permanent jobs with a recognized job title 95.88% 83.88% 95.19%
Number of salaries quoted 687 407 587
10th Percentile £25,750 £28,206 £25,000
25th Percentile £33,621 £37,019 £34,000
Median annual salary (50th Percentile) £45,000 £47,500 £47,500
Median % change year-on-year -5.26% - +11.76%
75th Percentile £58,750 £61,250 £64,499
90th Percentile £77,500 £71,250 £75,000
Merseyside median annual salary £41,367 £45,000 £45,041
% change year-on-year -8.07% -0.09% +5.98%

Service Desk Analyst
Job Vacancy Trend in Liverpool

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Liverpool.

Job vacancy trend for Service Desk Analyst in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

3-month moving average salary quoted in jobs citing Service Desk Analyst in Liverpool.

Salary trend for Service Desk Analyst in Liverpool

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Liverpool

For the 6 months to 25 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring Service Desk Analyst in the job title.

1 11 (55.00%) Microsoft
2 8 (40.00%) ITIL
3 7 (35.00%) Social Skills
3 7 (35.00%) Customer Service
4 6 (30.00%) Microsoft 365
4 6 (30.00%) ServiceNow
4 6 (30.00%) DevOps
4 6 (30.00%) SLA
4 6 (30.00%) Incident Management
5 5 (25.00%) Service Management
5 5 (25.00%) Finance
5 5 (25.00%) Law
5 5 (25.00%) Active Directory
6 4 (20.00%) Logistics
6 4 (20.00%) Line Management
7 3 (15.00%) Problem-Solving
8 2 (10.00%) Mentoring
8 2 (10.00%) Coaching
8 2 (10.00%) Continuous Improvement
8 2 (10.00%) Degree
9 1 (5.00%) Azure
9 1 (5.00%) Analytical Thinking
9 1 (5.00%) Analytical Skills
9 1 (5.00%) iManage
9 1 (5.00%) NHS
9 1 (5.00%) Microsoft Office
9 1 (5.00%) Microsoft Exchange
9 1 (5.00%) Legal
9 1 (5.00%) Banking
9 1 (5.00%) ITSM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) Microsoft Exchange
Applications
1 1 (5.00%) Microsoft Office
Cloud Services
1 6 (30.00%) Microsoft 365
2 1 (5.00%) Azure
General
1 7 (35.00%) Social Skills
2 5 (25.00%) Finance
2 5 (25.00%) Law
3 1 (5.00%) Analytical Skills
3 1 (5.00%) Banking
3 1 (5.00%) Legal
3 1 (5.00%) Public Sector
Miscellaneous
1 1 (5.00%) NHS
Processes & Methodologies
1 8 (40.00%) ITIL
2 7 (35.00%) Customer Service
3 6 (30.00%) DevOps
3 6 (30.00%) Incident Management
4 5 (25.00%) Service Management
5 4 (20.00%) Line Management
5 4 (20.00%) Logistics
6 3 (15.00%) Problem-Solving
7 2 (10.00%) Coaching
7 2 (10.00%) Continuous Improvement
7 2 (10.00%) Mentoring
8 1 (5.00%) Analytical Thinking
8 1 (5.00%) ITSM
Qualifications
1 2 (10.00%) Degree
Quality Assurance & Compliance
1 6 (30.00%) SLA
System Software
1 5 (25.00%) Active Directory
Vendors
1 11 (55.00%) Microsoft
2 6 (30.00%) ServiceNow
3 1 (5.00%) iManage