The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 47 59 61
Rank change year-on-year
+12 +2
Permanent jobs requiring a Technical Support 7 2 4
As % of all permanent IT jobs located in Liverpool 1.58% 0.42% 0.79%
As % of the Job Titles category 1.64% 0.43% 0.81%
Number of salaries quoted 6 2 3
Average salary £35,750 £30,000 £33,500
Average salary % change year-on-year
+19.16% -10.44%
90% offered a salary of more than £25,000 £30,000 £28,700
10% offered a salary of more than £50,000 £30,000 £35,100
UK excluding London average salary £30,000 £30,500 £29,000
% change year-on-year
-1.63% +5.17%
Technical Support
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
426 464 492
As % of all permanent IT jobs located in Liverpool 96.16% 97.48% 97.23%
Number of salaries quoted 355 402 454
Average salary £39,000 £40,000 £37,500
Average salary % change year-on-year
-2.50% +6.66%
90% offered a salary of more than £25,000 £25,500 £25,493
10% offered a salary of more than £58,600 £55,000 £55,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Technical Support
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Liverpool

Technical Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Liverpool region.

Technical Support Salary Trend in Liverpool

Technical Support
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Technical Support across the Liverpool region over the 3 months to 16 September 2014.

Technical Support Salary Histogram in Liverpool

Technical Support
Top 30 Related IT Skills in Liverpool

For the 6 months to 16 September 2014, IT jobs across the Liverpool region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 16 (84.21%) HP
2 13 (68.42%) Windows
3 11 (57.89%) ITIL
3 11 (57.89%) IBM
3 11 (57.89%) Microsoft
4 10 (52.63%) Dell
5 9 (47.37%) Microsoft Certification
5 9 (47.37%) Active Directory
5 9 (47.37%) Kerberos
5 9 (47.37%) NFS
5 9 (47.37%) TCP/IP
5 9 (47.37%) DNS
5 9 (47.37%) .NET
5 9 (47.37%) VB.NET
5 9 (47.37%) MCSE
5 9 (47.37%) LDAP
5 9 (47.37%) MS Excel
5 9 (47.37%) Firewall
5 9 (47.37%) IPsec
5 9 (47.37%) MCITP
5 9 (47.37%) PKI
5 9 (47.37%) PowerShell
5 9 (47.37%) HP SIM
5 9 (47.37%) Server Monitoring
6 5 (26.32%) UNIX
6 5 (26.32%) Shell Script
7 4 (21.05%) SAN
7 4 (21.05%) Linux
8 3 (15.79%) SQL
8 3 (15.79%) HPUX

Technical Support
Top Related IT Skills in Liverpool by Category

For the 6 months to 16 September 2014, IT jobs across the Liverpool region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.26%) Exchange Server 2013
1 1 (5.26%) Tomcat
1 1 (5.26%) SharePoint
1 1 (5.26%) MS Exchange
1 1 (5.26%) Exchange Server 2007
Applications
1 9 (47.37%) MS Excel
2 2 (10.53%) PrintSoft PReS
Communications & Networking
1 9 (47.37%) Kerberos
1 9 (47.37%) TCP/IP
1 9 (47.37%) DNS
1 9 (47.37%) LDAP
1 9 (47.37%) Firewall
1 9 (47.37%) IPsec
2 4 (21.05%) SAN
3 2 (10.53%) NAS
4 1 (5.26%) SNMP
Database & Business Intelligence
1 1 (5.26%) Relational Database
1 1 (5.26%) Crystal Reports
General
1 2 (10.53%) Investment Banking
1 2 (10.53%) Banking
1 2 (10.53%) Finance
1 2 (10.53%) Advertising
2 1 (5.26%) Manufacturing
2 1 (5.26%) Telecoms
Libraries, Frameworks & Software Standards
1 9 (47.37%) .NET
2 2 (10.53%) LAMP
Miscellaneous
1 9 (47.37%) PKI
2 2 (10.53%) Mainframe
3 1 (5.26%) User Experience
3 1 (5.26%) Firmware
3 1 (5.26%) Mathematics
Operating Systems
1 13 (68.42%) Windows
2 5 (26.32%) UNIX
3 4 (21.05%) Linux
4 3 (15.79%) HPUX
5 1 (5.26%) Windows Server 2008
5 1 (5.26%) Windows Server 2012
5 1 (5.26%) MVS
5 1 (5.26%) Windows Server 2003
Processes & Methodologies
1 11 (57.89%) ITIL
2 9 (47.37%) Server Monitoring
3 3 (15.79%) Problem Management
4 2 (10.53%) ITSM
4 2 (10.53%) Service Management
4 2 (10.53%) Release Management
5 1 (5.26%) Data Analysis
Programming Languages
1 9 (47.37%) VB.NET
1 9 (47.37%) PowerShell
2 5 (26.32%) Shell Script
3 3 (15.79%) SQL
4 1 (5.26%) C
4 1 (5.26%) VBA
Qualifications
1 9 (47.37%) Microsoft Certification
1 9 (47.37%) MCSE
1 9 (47.37%) MCITP
2 1 (5.26%) Degree
System Software
1 9 (47.37%) Active Directory
1 9 (47.37%) NFS
2 1 (5.26%) XenApp
2 1 (5.26%) XenDesktop
2 1 (5.26%) VMware ESX
Systems Management
1 9 (47.37%) HP SIM
2 2 (10.53%) Nagios
3 1 (5.26%) NetBackup
3 1 (5.26%) WSUS
Vendors
1 16 (84.21%) HP
2 11 (57.89%) IBM
2 11 (57.89%) Microsoft
3 10 (52.63%) Dell
4 2 (10.53%) VMware
4 2 (10.53%) Red Hat
4 2 (10.53%) Citrix
5 1 (5.26%) Symantec
5 1 (5.26%) Adobe
5 1 (5.26%) Cisco
5 1 (5.26%) Business Objects