The first table below looks at the demand for ITSM skills in IT jobs advertised for the Livingston region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Livingston region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank - - 38
Permanent jobs citing ITSM 0 0 2
As % of all permanent IT jobs located in Livingston - - 0.816%
As % of the Processes & Methodologies category - - 1.053%
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £45,000 £43,750 £45,000
% change year-on-year
+2.85% -2.77%
All Processes & Methodologies
Livingston
Permanent IT job ads with a match in the
Processes & Methodologies category
93 54 190
As % of all permanent IT jobs located in Livingston 95.88% 55.67% 77.55%
Number of salaries quoted 22 39 111
Average salary £36,000 £45,000 £40,000
Average salary % change year-on-year
-20.00% +12.50%
90% offered a salary of more than £33,000 £27,500 £30,000
10% offered a salary of more than £41,000 £47,500 £55,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
West Lothian

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Livingston region as a proportion of the total demand within the Processes & Methodologies category.

Livingston ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Livingston region.

Livingston ITSM Salary Trend

ITSM
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Livingston region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 9 (81.82%) Cisco
1 9 (81.82%) NetApp
1 9 (81.82%) Change Management
1 9 (81.82%) Workflow
1 9 (81.82%) Incident Management
1 9 (81.82%) Customer Engagement
1 9 (81.82%) Infrastructure Management
2 8 (72.73%) SAN
3 7 (63.64%) Brocade
4 6 (54.55%) Symmetrix
4 6 (54.55%) EMC
4 6 (54.55%) NAS
4 6 (54.55%) Symmetrix DMX
5 5 (45.45%) Ionix
5 5 (45.45%) NFS
5 5 (45.45%) Service Management
5 5 (45.45%) Replication
5 5 (45.45%) Disaster Recovery
6 4 (36.36%) EMC TimeFinder
6 4 (36.36%) SRDF
7 3 (27.27%) Degree
7 3 (27.27%) Celerra
7 3 (27.27%) Microsoft
7 3 (27.27%) Active Directory
7 3 (27.27%) SQL
7 3 (27.27%) Oracle
7 3 (27.27%) UNIX
7 3 (27.27%) Windows
7 3 (27.27%) Linux
7 3 (27.27%) Broadband

ITSM
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Livingston region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 2 (18.18%) MS Excel
Communications & Networking
1 8 (72.73%) SAN
2 6 (54.55%) NAS
3 3 (27.27%) Broadband
Job Titles
1 5 (45.45%) Storage Specialist
2 4 (36.36%) SAN Specialist
2 4 (36.36%) Analyst
2 4 (36.36%) SAN Storage Specialist
3 2 (18.18%) Support Analyst
3 2 (18.18%) Technical Support
3 2 (18.18%) Support Specialist
3 2 (18.18%) Storage Analyst
3 2 (18.18%) Technical Support Analyst
3 2 (18.18%) Technical Analyst
4 1 (9.091%) 3rd Line Support
4 1 (9.091%) 2nd Line Support
4 1 (9.091%) 3rd Line Support Specialist
Miscellaneous
1 6 (54.55%) Symmetrix
1 6 (54.55%) Symmetrix DMX
2 5 (45.45%) Replication
3 3 (27.27%) Celerra
Operating Systems
1 3 (27.27%) UNIX
1 3 (27.27%) Windows
1 3 (27.27%) Linux
Processes & Methodologies
1 9 (81.82%) Workflow
1 9 (81.82%) Incident Management
1 9 (81.82%) Customer Engagement
1 9 (81.82%) Infrastructure Management
1 9 (81.82%) Change Management
2 5 (45.45%) Disaster Recovery
2 5 (45.45%) Service Management
Programming Languages
1 3 (27.27%) SQL
Qualifications
1 3 (27.27%) Degree
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 5 (45.45%) NFS
2 4 (36.36%) SRDF
3 3 (27.27%) Active Directory
4 2 (18.18%) Terminal Services
Systems Management
1 5 (45.45%) Ionix
2 4 (36.36%) EMC TimeFinder
3 2 (18.18%) WSUS
3 2 (18.18%) SCCM
3 2 (18.18%) Systems Management Server (SMS)
Vendors
1 9 (81.82%) Cisco
1 9 (81.82%) NetApp
2 7 (63.64%) Brocade
3 6 (54.55%) EMC
4 3 (27.27%) Microsoft
4 3 (27.27%) Oracle
5 2 (18.18%) Citrix
5 2 (18.18%) Apple
5 2 (18.18%) NetIQ
5 2 (18.18%) McAfee