The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 558 630 608
Rank change year-on-year
+72 -22
Permanent jobs requiring a 1st Line Support Analyst 71 29 19
As % of all permanent IT jobs located in London 0.16% 0.059% 0.041%
As % of the Job Titles category 0.17% 0.063% 0.044%
Number of salaries quoted 59 26 16
Average salary £24,000 £22,750 £26,000
Average salary % change year-on-year
+5.49% -12.50%
90% offered a salary of more than £21,300 £18,750 £20,000
10% offered a salary of more than £28,000 £42,500 £29,500
UK excluding London average salary £21,000 £20,500 £21,000
% change year-on-year
+2.43% -2.38%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41649 46201 43088
As % of all permanent IT jobs located in London 93.55% 93.84% 93.97%
Number of salaries quoted 35125 38133 36385
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 24 April 2015.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 13 £24,000 -30.43% 2
Chessington - 2 £22,000 -
Kingston Upon Thames - 1 £21,500 -
Wimbledon - 1 - -
Chiswick - 1 £25,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 24 April 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 86 (75.44%) Windows
2 79 (69.30%) Active Directory
3 62 (54.39%) Windows 7
4 49 (42.98%) MS Office
5 44 (38.60%) Microsoft
6 38 (33.33%) ITIL
7 36 (31.58%) MS Excel
8 31 (27.19%) Windows Server 2008
9 29 (25.44%) MS Exchange
10 24 (21.05%) Citrix
11 21 (18.42%) Law
12 20 (17.54%) Windows XP
13 18 (15.79%) Finance
14 17 (14.91%) SLA
15 13 (11.40%) Windows 8
15 13 (11.40%) Degree
15 13 (11.40%) SQL
16 12 (10.53%) TCP/IP
16 12 (10.53%) Windows Server 2003
16 12 (10.53%) Exchange Server 2003
16 12 (10.53%) Banking
16 12 (10.53%) Windows Server 2012
17 11 (9.65%) McAfee
17 11 (9.65%) Legal
17 11 (9.65%) VPN
18 10 (8.77%) Blackberry
19 9 (7.89%) VMware
19 9 (7.89%) Exchange Server 2007
19 9 (7.89%) iPhone
19 9 (7.89%) Cisco

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 24 April 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (25.44%) MS Exchange
2 12 (10.53%) Exchange Server 2003
3 9 (7.89%) Exchange Server 2007
4 7 (6.14%) Exchange Server 2010
5 4 (3.51%) WorkSite
5 4 (3.51%) Blackberry Enterprise Server
6 3 (2.63%) SharePoint
6 3 (2.63%) Lync
7 2 (1.75%) IBM Notes
Applications
1 49 (42.98%) MS Office
2 36 (31.58%) MS Excel
3 5 (4.39%) MS PowerPoint
Business Applications
1 1 (0.88%) Remedy ITSM
Cloud Services
1 4 (3.51%) Office 365
Communications & Networking
1 12 (10.53%) TCP/IP
2 11 (9.65%) VPN
3 8 (7.02%) SAN
4 6 (5.26%) Internet
4 6 (5.26%) LAN
5 5 (4.39%) ADSL
5 5 (4.39%) Broadband
6 2 (1.75%) WAN
6 2 (1.75%) DNS
7 1 (0.88%) IP Telephony
Database & Business Intelligence
1 4 (3.51%) SQL Server
1 4 (3.51%) SQL Server Reporting Services
General
1 21 (18.42%) Law
2 18 (15.79%) Finance
3 12 (10.53%) Banking
4 11 (9.65%) Legal
5 4 (3.51%) Retail
6 2 (1.75%) Advertising
7 1 (0.88%) Manufacturing
7 1 (0.88%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.88%) LINQ
Miscellaneous
1 10 (8.77%) Blackberry
2 9 (7.89%) iPhone
3 7 (6.14%) Management Information System
4 6 (5.26%) Mathematics
5 4 (3.51%) CMDB
5 4 (3.51%) Video Conferencing
6 3 (2.63%) Computer Science
6 3 (2.63%) iPad
7 2 (1.75%) New Media
8 1 (0.88%) User Experience
8 1 (0.88%) Analytical Skills
8 1 (0.88%) NHS
8 1 (0.88%) SecurID
8 1 (0.88%) Smartphone
8 1 (0.88%) Statistics
Operating Systems
1 86 (75.44%) Windows
2 62 (54.39%) Windows 7
3 31 (27.19%) Windows Server 2008
4 20 (17.54%) Windows XP
5 13 (11.40%) Windows 8
6 12 (10.53%) Windows Server 2012
6 12 (10.53%) Windows Server 2003
7 5 (4.39%) Android
8 2 (1.75%) Mac OS X
8 2 (1.75%) Windows 2000
8 2 (1.75%) Apple iOS
9 1 (0.88%) Mac OS
Processes & Methodologies
1 38 (33.33%) ITIL
2 5 (4.39%) Service Delivery
3 4 (3.51%) Problem Management
3 4 (3.51%) Service Management
4 3 (2.63%) Investment Management
4 3 (2.63%) CRM
5 2 (1.75%) Business Continuity
5 2 (1.75%) Asset Management
6 1 (0.88%) Document Management
6 1 (0.88%) Incident Management
6 1 (0.88%) Fund Management
6 1 (0.88%) E-Commerce
6 1 (0.88%) ITSM
6 1 (0.88%) ITIL V3
Programming Languages
1 13 (11.40%) SQL
2 2 (1.75%) VBA
Qualifications
1 13 (11.40%) Degree
2 5 (4.39%) ITIL Foundation Certificate
2 5 (4.39%) Microsoft Certification
3 1 (0.88%) MOS
3 1 (0.88%) MCP
3 1 (0.88%) HNC
3 1 (0.88%) HND
Quality Assurance & Compliance
1 17 (14.91%) SLA
System Software
1 79 (69.30%) Active Directory
2 8 (7.02%) VMware Infrastructure
3 1 (0.88%) XenApp
Systems Management
1 8 (7.02%) ARCserve
1 8 (7.02%) WSUS
2 3 (2.63%) Norton AntiVirus
3 1 (0.88%) DameWare
Vendors
1 44 (38.60%) Microsoft
2 24 (21.05%) Citrix
3 11 (9.65%) McAfee
4 9 (7.89%) Cisco
4 9 (7.89%) VMware
5 8 (7.02%) CA
5 8 (7.02%) HP
6 6 (5.26%) Apple
7 5 (4.39%) Altiris
8 4 (3.51%) Remedy
9 3 (2.63%) Symantec
9 3 (2.63%) Sophos
9 3 (2.63%) Adobe
10 2 (1.75%) Lotus
10 2 (1.75%) Salesforce.com
10 2 (1.75%) LexisNexis
10 2 (1.75%) Mitel
11 1 (0.88%) F5
11 1 (0.88%) Reuters
11 1 (0.88%) Bloomberg
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 8 hours ago
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday