The statistics below represent IT jobs advertised across the London region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 528 596 580
Rank change year-on-year
+68 -16
Permanent jobs requiring a 1st Line Support Analyst 89 79 85
As % of all permanent IT jobs located in London 0.23% 0.18% 0.18%
As % of the Job Titles category 0.24% 0.19% 0.19%
Number of salaries quoted 85 79 74
Median salary £23,000 £24,000 £24,000
Median salary % change year-on-year
-4.16% -
90% offered a salary of more than £21,000 £19,000 £20,650
10% offered a salary of more than £32,554 £30,400 £30,000
UK excluding London median salary £21,000 £20,750 £20,750
% change year-on-year
+1.20% -
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37519 42126 45471
As % of all permanent IT jobs located in London 95.68% 95.57% 95.75%
Number of salaries quoted 32609 35777 37900
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 26 August 2016.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon +1 6 £22,000 +18.91%
City of London +52 2 £22,500 -6.25%
Upminster - 2 £19,000 -
Brentford - 1 £22,500 -
Chessington - 1 £26,500 -
Sidcup - 1 £25,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 26 August 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 152 (77.16%) Windows
2 126 (63.96%) Active Directory
3 95 (48.22%) Windows 7
4 82 (41.62%) ITIL
5 77 (39.09%) Microsoft
6 69 (35.03%) MS Office
7 57 (28.93%) Windows XP
8 52 (26.40%) MS Excel
9 48 (24.37%) iManage
10 36 (18.27%) Finance
11 28 (14.21%) Service Management
12 27 (13.71%) ITIL Certification
13 26 (13.20%) Windows Server
14 24 (12.18%) Citrix
15 20 (10.15%) MS Exchange
16 17 (8.63%) XML
16 17 (8.63%) .NET
16 17 (8.63%) Windows Server 2008
17 16 (8.12%) Degree
18 15 (7.61%) Web Services
18 15 (7.61%) Apple
18 15 (7.61%) Blackberry
19 14 (7.11%) Windows Server 2003
19 14 (7.11%) SQL
20 13 (6.60%) SQL Server
20 13 (6.60%) Windows 8
20 13 (6.60%) Android
20 13 (6.60%) iPhone
21 12 (6.09%) ServiceNow
21 12 (6.09%) Mac OS X

1st Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (10.15%) MS Exchange
2 10 (5.08%) Exchange Server 2010
2 10 (5.08%) Skype for Business
3 6 (3.05%) Blackberry Enterprise Server
4 4 (2.03%) SharePoint
5 2 (1.02%) Exchange Server 2003
6 1 (0.51%) Exchange Server 2007
Applications
1 69 (35.03%) MS Office
2 52 (26.40%) MS Excel
3 8 (4.06%) MS PowerPoint
4 3 (1.52%) Adobe Creative Suite
5 1 (0.51%) Photoshop
Business Applications
1 2 (1.02%) thinkFolio
2 1 (0.51%) Eagle PACE
2 1 (0.51%) Remedy ITSM
Cloud Services
1 1 (0.51%) Mimecast
1 1 (0.51%) Office 365
Communications & Networking
1 5 (2.54%) DHCP
1 5 (2.54%) DNS
1 5 (2.54%) LAN
1 5 (2.54%) TCP/IP
1 5 (2.54%) VPN
2 4 (2.03%) Wireless
3 3 (1.52%) VoIP
3 3 (1.52%) WAN
4 2 (1.02%) ADSL
4 2 (1.02%) IP Telephony
4 2 (1.02%) Skype
5 1 (0.51%) Cisco IPT
5 1 (0.51%) HTTPS
5 1 (0.51%) Internet
5 1 (0.51%) Intranet
Database & Business Intelligence
1 13 (6.60%) SQL Server
2 2 (1.02%) MS Access
3 1 (0.51%) Crystal Reports
3 1 (0.51%) SQL Server Integration Services
3 1 (0.51%) SQL Server Reporting Services
General
1 36 (18.27%) Finance
2 12 (6.09%) Legal
3 10 (5.08%) Front Office
4 8 (4.06%) Law
5 7 (3.55%) Back Office
6 6 (3.05%) Retail
7 4 (2.03%) Banking
8 3 (1.52%) Telecoms
9 2 (1.02%) German Language
9 2 (1.02%) Japanese Language
9 2 (1.02%) Marketing
10 1 (0.51%) Electronics
10 1 (0.51%) French Language
Libraries, Frameworks & Software Standards
1 17 (8.63%) .NET
1 17 (8.63%) XML
2 15 (7.61%) Web Services
3 9 (4.57%) EDI
3 9 (4.57%) SOAP
4 7 (3.55%) ASP.NET
4 7 (3.55%) XSL
5 1 (0.51%) COM
5 1 (0.51%) HTML
5 1 (0.51%) XMPP
Miscellaneous
1 15 (7.61%) Blackberry
2 13 (6.60%) iPhone
3 12 (6.09%) Smartphone
4 5 (2.54%) Management Information System
5 4 (2.03%) Analytical Skills
5 4 (2.03%) RSA SecurID
6 3 (1.52%) iPad
7 2 (1.02%) Fat Client
7 2 (1.02%) Thin Client
7 2 (1.02%) Video Conferencing
7 2 (1.02%) Video Editing
8 1 (0.51%) Clustering
8 1 (0.51%) Computer Science
8 1 (0.51%) Hedge funds
8 1 (0.51%) Wiki
Operating Systems
1 152 (77.16%) Windows
2 95 (48.22%) Windows 7
3 57 (28.93%) Windows XP
4 26 (13.20%) Windows Server
5 17 (8.63%) Windows Server 2008
6 14 (7.11%) Windows Server 2003
7 13 (6.60%) Android
7 13 (6.60%) Windows 8
8 12 (6.09%) Mac OS X
9 11 (5.58%) Windows 10
10 10 (5.08%) Unix
11 7 (3.55%) Linux
12 6 (3.05%) Windows Server 2012
13 4 (2.03%) Windows Mobile
14 3 (1.52%) Apple iOS
14 3 (1.52%) Windows 2000 Server
14 3 (1.52%) Windows NT
15 2 (1.02%) Windows Vista
Processes & Methodologies
1 82 (41.62%) ITIL
2 28 (14.21%) Service Management
3 12 (6.09%) Incident Management
4 10 (5.08%) Problem Management
4 10 (5.08%) Trend Analysis
5 9 (4.57%) ITIL V3
6 7 (3.55%) Asset Management
6 7 (3.55%) Mobile Device Management
6 7 (3.55%) MVC
7 6 (3.05%) Change Management
7 6 (3.05%) ITSM
7 6 (3.05%) Stakeholder Management
8 5 (2.54%) Disaster Recovery
8 5 (2.54%) Service Delivery
8 5 (2.54%) Time Management
9 4 (2.03%) BCP
9 4 (2.03%) Change Control
9 4 (2.03%) Information Security
10 3 (1.52%) Document Management
10 3 (1.52%) Network Management
Programming Languages
1 14 (7.11%) SQL
2 7 (3.55%) C#
2 7 (3.55%) VB
3 1 (0.51%) PowerShell
Qualifications
1 27 (13.71%) ITIL Certification
2 16 (8.12%) Degree
3 7 (3.55%) MCP
4 6 (3.05%) Microsoft Certification
5 3 (1.52%) MCSA
5 3 (1.52%) MCSE
6 2 (1.02%) ITIL Foundation Certificate
6 2 (1.02%) MCDST
7 1 (0.51%) A+ Certification
7 1 (0.51%) CCNA
7 1 (0.51%) Cisco Certification
7 1 (0.51%) HNC
7 1 (0.51%) MCITP
7 1 (0.51%) MCTS
Quality Assurance & Compliance
1 11 (5.58%) SLA
System Software
1 126 (63.96%) Active Directory
2 6 (3.05%) XenApp
3 2 (1.02%) Virtual Machines
4 1 (0.51%) XenDesktop
Systems Management
1 1 (0.51%) Backup Exec
1 1 (0.51%) Failover Clustering
Vendors
1 77 (39.09%) Microsoft
2 48 (24.37%) iManage
3 24 (12.18%) Citrix
4 15 (7.61%) Apple
5 12 (6.09%) ServiceNow
6 9 (4.57%) Oracle
7 6 (3.05%) Bloomberg
8 5 (2.54%) Altiris
8 5 (2.54%) Bomgar
8 5 (2.54%) Cisco
8 5 (2.54%) Dell
8 5 (2.54%) HP
9 4 (2.03%) Remedy
10 3 (1.52%) Adobe
10 3 (1.52%) Avaya
10 3 (1.52%) FactSet
10 3 (1.52%) MobileIron
10 3 (1.52%) Retalix
10 3 (1.52%) Retek
11 2 (1.02%) Tableau
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 2 days ago