The statistics below represent IT jobs advertised across the London region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
First Line Support Analyst
England / London
Rank 539 561 558
Rank change year-on-year
+22 -3
Permanent jobs requiring a 1st Line Support Analyst 43 78 96
As % of all permanent IT jobs located in London 0.13% 0.19% 0.23%
As % of the Job Titles category 0.13% 0.20% 0.24%
Number of salaries quoted 43 71 82
Median salary £25,000 £23,500 £24,250
Median salary % change year-on-year
+6.38% -3.09%
90% offered a salary of more than £22,000 £20,500 £21,000
10% offered a salary of more than £31,500 £31,000 £30,000
UK excluding London median salary £21,500 £20,816 £20,500
% change year-on-year
+3.28% +1.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32064 39029 40373
As % of all permanent IT jobs located in London 95.71% 96.16% 95.98%
Number of salaries quoted 27140 33641 34037
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 27 February 2017.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hammersmith - 4 £26,000 -
Croydon +5 3 £23,500 -2.08%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 February 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 66 (68.04%) Active Directory
2 59 (60.82%) Windows
3 50 (51.55%) Windows 7
4 39 (40.21%) Microsoft
5 33 (34.02%) ITIL
6 30 (30.93%) Windows XP
7 27 (27.84%) MS Excel
8 26 (26.80%) Finance
9 23 (23.71%) iManage
10 19 (19.59%) MS Office
11 15 (15.46%) Citrix
12 14 (14.43%) Office 365
12 14 (14.43%) Windows 8
13 12 (12.37%) MS Exchange
14 11 (11.34%) SQL
15 10 (10.31%) Law
15 10 (10.31%) Change Management
15 10 (10.31%) Banking
15 10 (10.31%) Skype for Business
16 9 (9.28%) Smartphone
16 9 (9.28%) ITSM
17 8 (8.25%) TCP/IP
17 8 (8.25%) Service Management
17 8 (8.25%) Mac OS X
18 7 (7.22%) Windows Server 2008
18 7 (7.22%) EPoS
18 7 (7.22%) Financial Institution
19 6 (6.19%) Asset Management
19 6 (6.19%) Cisco
19 6 (6.19%) ServiceNow

1st Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.37%) MS Exchange
2 10 (10.31%) Skype for Business
3 4 (4.12%) SharePoint
4 3 (3.09%) Blackberry Enterprise Server
5 2 (2.06%) Exchange Server 2010
6 1 (1.03%) Exchange Server 2013
6 1 (1.03%) JBoss
Applications
1 27 (27.84%) MS Excel
2 19 (19.59%) MS Office
3 3 (3.09%) MS PowerPoint
Business Applications
1 2 (2.06%) thinkFolio
2 1 (1.03%) Dynamics CRM
Cloud Services
1 14 (14.43%) Office 365
Communications & Networking
1 8 (8.25%) TCP/IP
2 5 (5.15%) DHCP
2 5 (5.15%) DNS
3 4 (4.12%) LAN
3 4 (4.12%) WAN
4 3 (3.09%) VPN
5 2 (2.06%) ADSL
6 1 (1.03%) Firewall
6 1 (1.03%) IP Telephony
6 1 (1.03%) LDAP
6 1 (1.03%) Network Security
6 1 (1.03%) Skype
6 1 (1.03%) VLAN
6 1 (1.03%) VoIP
Database & Business Intelligence
1 3 (3.09%) MS Access
General
1 26 (26.80%) Finance
2 10 (10.31%) Banking
2 10 (10.31%) Law
3 7 (7.22%) Financial Institution
4 5 (5.15%) French Language
4 5 (5.15%) German Language
4 5 (5.15%) Legal
4 5 (5.15%) Retail
5 3 (3.09%) Front Office
6 2 (2.06%) Telecoms
7 1 (1.03%) Back Office
7 1 (1.03%) Billing
7 1 (1.03%) Spanish Language
7 1 (1.03%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 1 (1.03%) .NET
1 1 (1.03%) ASP.NET
1 1 (1.03%) DHTML
1 1 (1.03%) FIX Protocol
1 1 (1.03%) HTML
1 1 (1.03%) Web Services
1 1 (1.03%) XML
1 1 (1.03%) XMPP
1 1 (1.03%) XSL
Miscellaneous
1 9 (9.28%) Smartphone
2 7 (7.22%) EPoS
3 4 (4.12%) Blackberry
4 3 (3.09%) Fixed Income
5 2 (2.06%) Data Centre
5 2 (2.06%) Hedge funds
5 2 (2.06%) iPhone
5 2 (2.06%) RSA SecurID
6 1 (1.03%) Analytical Skills
6 1 (1.03%) Fat Client
6 1 (1.03%) Foreign Exchange (FX)
6 1 (1.03%) Handset
6 1 (1.03%) iPad
6 1 (1.03%) Thin Client
6 1 (1.03%) Video Conferencing
Operating Systems
1 59 (60.82%) Windows
2 50 (51.55%) Windows 7
3 30 (30.93%) Windows XP
4 14 (14.43%) Windows 8
5 8 (8.25%) Mac OS X
6 7 (7.22%) Windows Server 2008
7 5 (5.15%) Unix
7 5 (5.15%) Windows Server 2012
8 4 (4.12%) Windows Server
9 3 (3.09%) Android
9 3 (3.09%) Linux
10 2 (2.06%) Windows 10
10 2 (2.06%) Windows Vista
11 1 (1.03%) Windows Server 2003
Processes & Methodologies
1 33 (34.02%) ITIL
2 10 (10.31%) Change Management
3 9 (9.28%) ITSM
4 8 (8.25%) Service Management
5 6 (6.19%) Asset Management
6 4 (4.12%) Investment Management
6 4 (4.12%) Mobile Device Management
7 2 (2.06%) Electronic Trading
7 2 (2.06%) Problem Management
7 2 (2.06%) Service Desk Management
7 2 (2.06%) Ticket Management
7 2 (2.06%) Time Management
7 2 (2.06%) User Acceptance Testing
8 1 (1.03%) Algorithmic Trading
8 1 (1.03%) Incident Management
8 1 (1.03%) MVC
8 1 (1.03%) Regression Testing
8 1 (1.03%) SEO
8 1 (1.03%) Stakeholder Management
8 1 (1.03%) Workflow
Programming Languages
1 11 (11.34%) SQL
2 2 (2.06%) Java
3 1 (1.03%) C#
3 1 (1.03%) JavaScript
3 1 (1.03%) VB
Qualifications
1 5 (5.15%) ITIL Certification
2 2 (2.06%) DBS Check
2 2 (2.06%) Degree
2 2 (2.06%) MCP
2 2 (2.06%) Microsoft Certification
3 1 (1.03%) A+ Certification
3 1 (1.03%) MCTS
Quality Assurance & Compliance
1 5 (5.15%) SLA
2 1 (1.03%) QA
System Software
1 66 (68.04%) Active Directory
2 4 (4.12%) XenApp
3 2 (2.06%) VMware Infrastructure
4 1 (1.03%) XenDesktop
Systems Management
1 1 (1.03%) AirWatch
Vendors
1 39 (40.21%) Microsoft
2 23 (23.71%) iManage
3 15 (15.46%) Citrix
4 6 (6.19%) Cisco
4 6 (6.19%) ServiceNow
5 5 (5.15%) HP
5 5 (5.15%) VMware
6 4 (4.12%) Oracle
7 3 (3.09%) Avaya
7 3 (3.09%) Remedy
8 2 (2.06%) Apple
8 2 (2.06%) Bloomberg
8 2 (2.06%) Blue Coat
8 2 (2.06%) Canon
8 2 (2.06%) CheckPoint
8 2 (2.06%) FactSet
9 1 (1.03%) Juniper
9 1 (1.03%) MobileIron
9 1 (1.03%) SonicWALL
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South East London
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London
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East London
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South West London
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