The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 535 619 588
Rank change year-on-year
+84 -31
Permanent jobs requiring a 1st Line Support Analyst 72 28 19
As % of all permanent IT jobs located in London 0.17% 0.062% 0.043%
As % of the Job Titles category 0.18% 0.066% 0.046%
Number of salaries quoted 60 24 15
Average salary £24,000 £25,750 £20,500
Average salary % change year-on-year
-6.79% +25.60%
90% offered a salary of more than £21,000 £20,000 £18,100
10% offered a salary of more than £28,550 £44,250 £29,600
UK excluding London average salary £21,500 £20,000 £21,000
% change year-on-year
+7.50% -4.76%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40103 42659 41747
As % of all permanent IT jobs located in London 93.72% 93.90% 94.08%
Number of salaries quoted 33809 35111 35345
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 27 March 2015.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 10 £24,000 -40.00% 2
Chessington - 4 £21,500 -
Wimbledon - 2 - -
Chiswick - 1 £25,500 -
Croydon - 1 £24,000 -
Kingston Upon Thames - 1 £21,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 March 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 90 (76.27%) Windows
2 82 (69.49%) Active Directory
3 64 (54.24%) Windows 7
4 53 (44.92%) MS Office
5 48 (40.68%) Microsoft
6 38 (32.20%) MS Excel
7 35 (29.66%) ITIL
8 32 (27.12%) Windows Server 2008
9 25 (21.19%) Citrix
9 25 (21.19%) MS Exchange
10 22 (18.64%) Windows XP
11 20 (16.95%) Finance
12 18 (15.25%) Law
13 15 (12.71%) Windows Server 2003
14 14 (11.86%) SLA
14 14 (11.86%) SQL
14 14 (11.86%) Windows 8
15 13 (11.02%) Degree
16 12 (10.17%) Banking
16 12 (10.17%) TCP/IP
17 10 (8.47%) McAfee
17 10 (8.47%) Blackberry
17 10 (8.47%) Legal
17 10 (8.47%) Windows Server 2012
18 9 (7.63%) Cisco
19 8 (6.78%) VPN
19 8 (6.78%) VMware
19 8 (6.78%) MS PowerPoint
20 7 (5.93%) Exchange Server 2010
20 7 (5.93%) VMware Infrastructure

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 March 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (21.19%) MS Exchange
2 7 (5.93%) Exchange Server 2003
2 7 (5.93%) Exchange Server 2010
3 5 (4.24%) Exchange Server 2007
3 5 (4.24%) Blackberry Enterprise Server
4 4 (3.39%) IBM Notes
4 4 (3.39%) WorkSite
5 2 (1.69%) Lync
6 1 (0.85%) SharePoint
Applications
1 53 (44.92%) MS Office
2 38 (32.20%) MS Excel
3 8 (6.78%) MS PowerPoint
Business Applications
1 1 (0.85%) Remedy ITSM
Cloud Services
1 2 (1.69%) Office 365
Communications & Networking
1 12 (10.17%) TCP/IP
2 8 (6.78%) VPN
3 7 (5.93%) SAN
4 5 (4.24%) LAN
5 4 (3.39%) ADSL
5 4 (3.39%) Broadband
6 3 (2.54%) WAN
7 2 (1.69%) Internet
7 2 (1.69%) IP Telephony
7 2 (1.69%) DNS
Database & Business Intelligence
1 5 (4.24%) SQL Server
2 4 (3.39%) SQL Server Reporting Services
3 1 (0.85%) SQL Server 2005
3 1 (0.85%) SQL Server 2008
General
1 20 (16.95%) Finance
2 18 (15.25%) Law
3 12 (10.17%) Banking
4 10 (8.47%) Legal
5 4 (3.39%) Retail
6 2 (1.69%) Front Office
6 2 (1.69%) Advertising
7 1 (0.85%) Financial Institution
7 1 (0.85%) Marketing
7 1 (0.85%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.85%) COM
1 1 (0.85%) LINQ
Miscellaneous
1 10 (8.47%) Blackberry
2 7 (5.93%) iPhone
3 4 (3.39%) Computer Science
3 4 (3.39%) Video Conferencing
3 4 (3.39%) Management Information System
4 3 (2.54%) iPad
5 2 (1.69%) New Media
5 2 (1.69%) Derivative
5 2 (1.69%) Equity Derivative
5 2 (1.69%) Mathematics
6 1 (0.85%) NHS
6 1 (0.85%) Statistics
6 1 (0.85%) SecurID
6 1 (0.85%) Smartphone
6 1 (0.85%) User Experience
6 1 (0.85%) Analytical Skills
Operating Systems
1 90 (76.27%) Windows
2 64 (54.24%) Windows 7
3 32 (27.12%) Windows Server 2008
4 22 (18.64%) Windows XP
5 15 (12.71%) Windows Server 2003
6 14 (11.86%) Windows 8
7 10 (8.47%) Windows Server 2012
8 6 (5.08%) Mac OS X
9 5 (4.24%) Android
10 2 (1.69%) Windows 2000
10 2 (1.69%) Apple iOS
11 1 (0.85%) Mac OS
Processes & Methodologies
1 35 (29.66%) ITIL
2 6 (5.08%) Service Delivery
3 4 (3.39%) CRM
4 3 (2.54%) Document Management
4 3 (2.54%) Investment Management
4 3 (2.54%) Service Management
5 2 (1.69%) Business Continuity
5 2 (1.69%) Asset Management
5 2 (1.69%) Incident Management
6 1 (0.85%) Fund Management
6 1 (0.85%) Release Management
6 1 (0.85%) E-Commerce
6 1 (0.85%) ITSM
6 1 (0.85%) Risk Management
6 1 (0.85%) ITIL V3
6 1 (0.85%) Mentoring
Programming Languages
1 14 (11.86%) SQL
2 2 (1.69%) VBA
3 1 (0.85%) Python
3 1 (0.85%) VBScript
3 1 (0.85%) VB
3 1 (0.85%) C#
3 1 (0.85%) Java
Qualifications
1 13 (11.02%) Degree
2 5 (4.24%) ITIL Foundation Certificate
3 3 (2.54%) Microsoft Certification
4 1 (0.85%) MOS
4 1 (0.85%) MCP
4 1 (0.85%) HNC
4 1 (0.85%) HND
Quality Assurance & Compliance
1 14 (11.86%) SLA
System Software
1 82 (69.49%) Active Directory
2 7 (5.93%) VMware Infrastructure
3 1 (0.85%) XenApp
Systems Management
1 7 (5.93%) ARCserve
1 7 (5.93%) WSUS
2 3 (2.54%) Norton AntiVirus
3 1 (0.85%) DameWare
Vendors
1 48 (40.68%) Microsoft
2 25 (21.19%) Citrix
3 10 (8.47%) McAfee
4 9 (7.63%) Cisco
5 8 (6.78%) VMware
6 7 (5.93%) HP
6 7 (5.93%) CA
7 6 (5.08%) Apple
7 6 (5.08%) Altiris
8 4 (3.39%) Remedy
8 4 (3.39%) Lotus
9 3 (2.54%) Symantec
9 3 (2.54%) Sophos
10 2 (1.69%) Mitel
10 2 (1.69%) Reuters
10 2 (1.69%) Bloomberg
10 2 (1.69%) LexisNexis
11 1 (0.85%) F5
11 1 (0.85%) Interwoven
11 1 (0.85%) SAP
City of London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 7 hours ago
London
IT Retail People Ltd
Salary: Unspecified Excellent package and opportunity
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 3 days ago
London
Information Technology Services
Salary: £25k - 28k per year
Posted: 4 days ago
Central London / West End
Amsys
Salary: Unspecified
Posted: 14 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £26000.00 per annum
Posted: 22 days ago