The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 581 606 584
Rank change year-on-year
+25 -22
Permanent jobs requiring a 1st Line Support Analyst 50 34 33
As % of all permanent IT jobs located in London 0.11% 0.072% 0.074%
As % of the Job Titles category 0.12% 0.077% 0.079%
Number of salaries quoted 50 31 32
Average salary £24,000 £23,000 £22,000
Average salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £20,450 £20,000 £18,100
10% offered a salary of more than £30,000 £27,500 £30,900
UK excluding London average salary £21,000 £20,000 £18,250
% change year-on-year
+5.00% +9.58%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41405 43906 41833
As % of all permanent IT jobs located in London 93.16% 93.53% 93.51%
Number of salaries quoted 35392 36667 35123
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 2 September 2015.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +31 8 £23,750 -13.63%
Bromley - 3 £24,500 -
Croydon +4 1 £18,500 -22.91%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 2 September 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 70 (66.67%) Windows
2 61 (58.10%) Active Directory
3 40 (38.10%) Windows 7
4 38 (36.19%) Microsoft
5 36 (34.29%) Windows Server 2008
6 34 (32.38%) Law
7 33 (31.43%) MS Office
8 31 (29.52%) ITIL
9 25 (23.81%) MS Excel
10 23 (21.90%) Windows XP
11 22 (20.95%) Windows Server 2003
12 21 (20.00%) Legal
13 20 (19.05%) MS Exchange
13 20 (19.05%) SLA
14 18 (17.14%) TCP/IP
15 14 (13.33%) WorkSite
16 12 (11.43%) Citrix
16 12 (11.43%) Internet
17 11 (10.48%) Exchange Server 2003
17 11 (10.48%) Management Information System
17 11 (10.48%) VMware
17 11 (10.48%) Problem Management
17 11 (10.48%) Windows Server 2012
18 10 (9.52%) Windows 8
18 10 (9.52%) VMware Infrastructure
18 10 (9.52%) Mathematics
18 10 (9.52%) CMDB
18 10 (9.52%) Microsoft Certification
18 10 (9.52%) Cisco
19 9 (8.57%) VPN

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 2 September 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (19.05%) MS Exchange
2 14 (13.33%) WorkSite
3 11 (10.48%) Exchange Server 2003
4 7 (6.67%) Exchange Server 2007
5 6 (5.71%) IBM Notes
6 4 (3.81%) SharePoint
6 4 (3.81%) Exchange Server 2013
7 3 (2.86%) Lync
7 3 (2.86%) Exchange Server 2010
8 1 (0.95%) Blackberry Enterprise Server
Applications
1 33 (31.43%) MS Office
2 25 (23.81%) MS Excel
3 3 (2.86%) MS PowerPoint
Cloud Services
1 5 (4.76%) Office 365
2 1 (0.95%) Mimecast
2 1 (0.95%) PaaS
Communications & Networking
1 18 (17.14%) TCP/IP
2 12 (11.43%) Internet
3 9 (8.57%) VPN
4 6 (5.71%) SAN
5 5 (4.76%) Broadband
6 3 (2.86%) LAN
6 3 (2.86%) ADSL
7 2 (1.90%) DNS
7 2 (1.90%) IP Telephony
8 1 (0.95%) Skype
8 1 (0.95%) Extranet
8 1 (0.95%) Firewall
8 1 (0.95%) VoIP
8 1 (0.95%) DHCP
Database & Business Intelligence
1 1 (0.95%) Crystal Reports
General
1 34 (32.38%) Law
2 21 (20.00%) Legal
3 7 (6.67%) Banking
3 7 (6.67%) Finance
4 3 (2.86%) Electronics
5 2 (1.90%) Back Office
6 1 (0.95%) Multimedia
6 1 (0.95%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.95%) XMPP
Miscellaneous
1 11 (10.48%) Management Information System
2 10 (9.52%) Mathematics
2 10 (9.52%) CMDB
3 7 (6.67%) Blackberry
4 3 (2.86%) Video Conferencing
4 3 (2.86%) iPhone
4 3 (2.86%) Analytical Skills
5 2 (1.90%) iPad
6 1 (0.95%) Foreign Exchange (FX)
6 1 (0.95%) Clustering
6 1 (0.95%) Contract for Difference
6 1 (0.95%) Algorithms
Operating Systems
1 70 (66.67%) Windows
2 40 (38.10%) Windows 7
3 36 (34.29%) Windows Server 2008
4 23 (21.90%) Windows XP
5 22 (20.95%) Windows Server 2003
6 11 (10.48%) Windows Server 2012
7 10 (9.52%) Windows 8
8 2 (1.90%) Mac OS X
8 2 (1.90%) Linux
9 1 (0.95%) Windows 2000
Processes & Methodologies
1 31 (29.52%) ITIL
2 11 (10.48%) Problem Management
3 9 (8.57%) Document Management
4 8 (7.62%) Incident Management
5 7 (6.67%) Service Management
6 3 (2.86%) CRM
6 3 (2.86%) Time Management
7 2 (1.90%) Data Protection
7 2 (1.90%) Line Management
8 1 (0.95%) Continuous Improvement
8 1 (0.95%) Analytics
8 1 (0.95%) Low Latency
8 1 (0.95%) Kalman Filter
8 1 (0.95%) Computer Security
8 1 (0.95%) Quantitative Analysis
8 1 (0.95%) Release Management
8 1 (0.95%) Configuration Management
8 1 (0.95%) Service Delivery
8 1 (0.95%) Change Management
8 1 (0.95%) Disaster Recovery
Programming Languages
1 7 (6.67%) SQL
Qualifications
1 10 (9.52%) Microsoft Certification
2 6 (5.71%) Degree
3 4 (3.81%) MCP
4 3 (2.86%) HNC
4 3 (2.86%) MCSE
5 2 (1.90%) A+ Certification
5 2 (1.90%) MCTS
6 1 (0.95%) ITIL Certification
6 1 (0.95%) VMware Certified Professional (VCP)
6 1 (0.95%) MCSA
6 1 (0.95%) CCNA
6 1 (0.95%) Cisco Certification
Quality Assurance & Compliance
1 20 (19.05%) SLA
System Software
1 61 (58.10%) Active Directory
2 10 (9.52%) VMware Infrastructure
3 2 (1.90%) Terminal Server
4 1 (0.95%) Hyper-V
Systems Management
1 6 (5.71%) ARCserve
1 6 (5.71%) DameWare
1 6 (5.71%) WSUS
2 2 (1.90%) MAILsweeper
3 1 (0.95%) Backup Exec
3 1 (0.95%) Systems Management Server (SMS)
Vendors
1 38 (36.19%) Microsoft
2 12 (11.43%) Citrix
3 11 (10.48%) VMware
4 10 (9.52%) Cisco
5 7 (6.67%) McAfee
5 7 (6.67%) HP
6 6 (5.71%) Interwoven
6 6 (5.71%) CA
6 6 (5.71%) Lotus
7 4 (3.81%) Adobe
8 3 (2.86%) Apple
9 2 (1.90%) Salesforce.com
9 2 (1.90%) Hummingbird
9 2 (1.90%) LANDesk
10 1 (0.95%) Polycom
10 1 (0.95%) Tandberg
10 1 (0.95%) Mitel
10 1 (0.95%) Sophos
10 1 (0.95%) Toshiba
10 1 (0.95%) SAP
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: Yesterday
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 3 days ago