The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 552 629 599
Rank change year-on-year
+77 -30
Permanent jobs requiring a 1st Line Support Analyst 61 29 22
As % of all permanent IT jobs located in London 0.14% 0.060% 0.050%
As % of the Job Titles category 0.15% 0.064% 0.053%
Number of salaries quoted 56 25 21
Average salary £24,000 £25,000 £25,500
Average salary % change year-on-year
-4.00% -1.96%
90% offered a salary of more than £21,000 £18,600 £20,000
10% offered a salary of more than £27,500 £38,000 £29,000
UK excluding London average salary £20,750 £20,000 £20,050
% change year-on-year
+3.75% -0.24%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40624 45661 41244
As % of all permanent IT jobs located in London 93.51% 93.84% 93.72%
Number of salaries quoted 34358 38187 34690
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 22 May 2015.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +45 12 £22,750 -10.78% 1
Chiswick - 1 £25,500 -
Chessington - 1 £22,500 -
Croydon - 1 £18,500 -
Kingston Upon Thames - 1 £21,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 86 (73.50%) Windows
2 84 (71.79%) Active Directory
3 64 (54.70%) Windows 7
4 44 (37.61%) MS Office
5 43 (36.75%) Microsoft
6 42 (35.90%) ITIL
7 36 (30.77%) MS Excel
8 35 (29.91%) Windows Server 2008
9 29 (24.79%) MS Exchange
10 27 (23.08%) Law
11 23 (19.66%) Citrix
12 22 (18.80%) Windows XP
13 19 (16.24%) SLA
14 16 (13.68%) Finance
15 15 (12.82%) Windows Server 2003
16 14 (11.97%) Windows 8
16 14 (11.97%) Windows Server 2012
17 13 (11.11%) Exchange Server 2003
17 13 (11.11%) Degree
17 13 (11.11%) TCP/IP
18 12 (10.26%) VPN
18 12 (10.26%) McAfee
18 12 (10.26%) Banking
18 12 (10.26%) Legal
19 11 (9.40%) VMware
19 11 (9.40%) SQL
20 10 (8.55%) Cisco
20 10 (8.55%) Management Information System
20 10 (8.55%) iPhone
20 10 (8.55%) VMware Infrastructure

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (24.79%) MS Exchange
2 13 (11.11%) Exchange Server 2003
3 9 (7.69%) Exchange Server 2007
4 8 (6.84%) Exchange Server 2010
5 7 (5.98%) WorkSite
6 5 (4.27%) Blackberry Enterprise Server
7 3 (2.56%) SharePoint
7 3 (2.56%) Lync
8 2 (1.71%) Exchange Server 2013
9 1 (0.85%) IBM Notes
Applications
1 44 (37.61%) MS Office
2 36 (30.77%) MS Excel
3 5 (4.27%) MS PowerPoint
Business Applications
1 1 (0.85%) Remedy ITSM
Cloud Services
1 4 (3.42%) Office 365
Communications & Networking
1 13 (11.11%) TCP/IP
2 12 (10.26%) VPN
3 8 (6.84%) Internet
3 8 (6.84%) SAN
4 5 (4.27%) ADSL
4 5 (4.27%) Broadband
4 5 (4.27%) LAN
5 2 (1.71%) DNS
5 2 (1.71%) WAN
6 1 (0.85%) IP Telephony
Database & Business Intelligence
1 2 (1.71%) SQL Server Reporting Services
1 2 (1.71%) SQL Server
General
1 27 (23.08%) Law
2 16 (13.68%) Finance
3 12 (10.26%) Banking
3 12 (10.26%) Legal
4 4 (3.42%) Retail
5 2 (1.71%) Advertising
6 1 (0.85%) Financial Institution
6 1 (0.85%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.85%) LINQ
Miscellaneous
1 10 (8.55%) Management Information System
1 10 (8.55%) iPhone
2 9 (7.69%) Mathematics
2 9 (7.69%) Blackberry
3 7 (5.98%) CMDB
4 4 (3.42%) Video Conferencing
5 3 (2.56%) Computer Science
5 3 (2.56%) iPad
6 2 (1.71%) New Media
7 1 (0.85%) NHS
7 1 (0.85%) SecurID
7 1 (0.85%) Smartphone
7 1 (0.85%) Statistics
7 1 (0.85%) User Experience
7 1 (0.85%) Analytical Skills
Operating Systems
1 86 (73.50%) Windows
2 64 (54.70%) Windows 7
3 35 (29.91%) Windows Server 2008
4 22 (18.80%) Windows XP
5 15 (12.82%) Windows Server 2003
6 14 (11.97%) Windows 8
6 14 (11.97%) Windows Server 2012
7 5 (4.27%) Android
8 2 (1.71%) Apple iOS
8 2 (1.71%) Mac OS X
9 1 (0.85%) Windows 2000
9 1 (0.85%) Mac OS
Processes & Methodologies
1 42 (35.90%) ITIL
2 7 (5.98%) Problem Management
3 5 (4.27%) Service Management
4 4 (3.42%) Service Delivery
5 3 (2.56%) Investment Management
6 2 (1.71%) CRM
6 2 (1.71%) Business Continuity
7 1 (0.85%) Information Security
7 1 (0.85%) ITSM
7 1 (0.85%) E-Commerce
7 1 (0.85%) Document Management
7 1 (0.85%) Fund Management
7 1 (0.85%) ITIL V3
Programming Languages
1 11 (9.40%) SQL
2 2 (1.71%) VBA
Qualifications
1 13 (11.11%) Degree
2 6 (5.13%) Microsoft Certification
3 5 (4.27%) ITIL Foundation Certificate
4 1 (0.85%) HNC
4 1 (0.85%) HND
4 1 (0.85%) MCP
4 1 (0.85%) MOS
Quality Assurance & Compliance
1 19 (16.24%) SLA
System Software
1 84 (71.79%) Active Directory
2 10 (8.55%) VMware Infrastructure
3 1 (0.85%) Terminal Server
3 1 (0.85%) XenApp
Systems Management
1 8 (6.84%) ARCserve
1 8 (6.84%) WSUS
2 3 (2.56%) Norton AntiVirus
3 1 (0.85%) DameWare
Vendors
1 43 (36.75%) Microsoft
2 23 (19.66%) Citrix
3 12 (10.26%) McAfee
4 11 (9.40%) VMware
5 10 (8.55%) Cisco
6 8 (6.84%) CA
6 8 (6.84%) HP
7 6 (5.13%) Apple
8 4 (3.42%) Altiris
8 4 (3.42%) Adobe
8 4 (3.42%) Remedy
9 3 (2.56%) Symantec
10 2 (1.71%) LexisNexis
10 2 (1.71%) Sophos
10 2 (1.71%) Salesforce.com
11 1 (0.85%) SAP
11 1 (0.85%) Lotus
11 1 (0.85%) Interwoven
11 1 (0.85%) Mitel
11 1 (0.85%) F5
London
Information Technology Services
Salary: £25k - 30k per year
Posted: 3 days ago
City, London
Harrington Starr
Salary: £35000 - £45000 per annum + benefits
Posted: 4 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 16 days ago