The statistics below represent IT jobs advertised across the London region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 559 579 573
Rank change year-on-year
+20 -6
Permanent jobs requiring a 1st Line Support Analyst 50 69 95
As % of all permanent IT jobs located in London 0.14% 0.16% 0.21%
As % of the Job Titles category 0.15% 0.17% 0.22%
Number of salaries quoted 49 65 82
Median salary £26,000 £24,500 £24,250
Median salary % change year-on-year
+6.12% +1.03%
90% offered a salary of more than £22,000 £21,400 £20,000
10% offered a salary of more than £33,810 £32,300 £32,400
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
33757 41577 43198
As % of all permanent IT jobs located in London 95.89% 96.23% 96.22%
Number of salaries quoted 28732 35404 36678
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 10 December 2016.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon +8 3 £21,000 -12.50%
City of London +13 2 £24,000 +6.66%
Hammersmith - 2 £26,000 -
Chessington - 1 £25,500 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 10 December 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 94 (70.68%) Windows
2 81 (60.90%) Active Directory
3 61 (45.86%) Microsoft
4 59 (44.36%) Windows 7
5 57 (42.86%) ITIL
6 47 (35.34%) MS Office
7 41 (30.83%) MS Excel
8 33 (24.81%) Windows XP
9 31 (23.31%) iManage
10 21 (15.79%) Finance
11 20 (15.04%) Service Management
12 19 (14.29%) Windows Server 2008
13 16 (12.03%) Windows Server
14 15 (11.28%) Web Services
14 15 (11.28%) XML
14 15 (11.28%) .NET
15 14 (10.53%) Citrix
15 14 (10.53%) ITIL Certification
16 13 (9.77%) ITSM
16 13 (9.77%) Change Management
16 13 (9.77%) Windows 8
17 12 (9.02%) Banking
17 12 (9.02%) Mac OS X
17 12 (9.02%) Windows Server 2003
18 11 (8.27%) SQL
18 11 (8.27%) MS Exchange
18 11 (8.27%) Windows 10
18 11 (8.27%) Office 365
19 10 (7.52%) Trend Analysis
19 10 (7.52%) SQL Server

1st Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.27%) MS Exchange
2 8 (6.02%) Skype for Business
3 3 (2.26%) SharePoint
4 2 (1.50%) Exchange Server 2003
4 2 (1.50%) Exchange Server 2010
5 1 (0.75%) Blackberry Enterprise Server
5 1 (0.75%) Exchange Server 2007
5 1 (0.75%) Exchange Server 2013
5 1 (0.75%) JBoss
Applications
1 47 (35.34%) MS Office
2 41 (30.83%) MS Excel
3 1 (0.75%) Photoshop
Business Applications
1 1 (0.75%) Dynamics CRM
Cloud Services
1 11 (8.27%) Office 365
2 1 (0.75%) Mimecast
Communications & Networking
1 7 (5.26%) DHCP
1 7 (5.26%) DNS
1 7 (5.26%) LAN
1 7 (5.26%) TCP/IP
1 7 (5.26%) WAN
2 2 (1.50%) Skype
2 2 (1.50%) VPN
2 2 (1.50%) Wireless
3 1 (0.75%) Firewall
3 1 (0.75%) Internet
3 1 (0.75%) Intranet
3 1 (0.75%) IP Telephony
3 1 (0.75%) Network Security
3 1 (0.75%) VLAN
3 1 (0.75%) VoIP
Database & Business Intelligence
1 10 (7.52%) SQL Server
2 1 (0.75%) Crystal Reports
General
1 21 (15.79%) Finance
2 12 (9.02%) Banking
3 8 (6.02%) Front Office
4 6 (4.51%) Back Office
4 6 (4.51%) Law
4 6 (4.51%) Retail
5 5 (3.76%) German Language
6 4 (3.01%) French Language
6 4 (3.01%) Legal
7 3 (2.26%) Financial Institution
7 3 (2.26%) Telecoms
8 2 (1.50%) Japanese Language
9 1 (0.75%) Electronics
9 1 (0.75%) Spanish Language
9 1 (0.75%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 15 (11.28%) .NET
1 15 (11.28%) Web Services
1 15 (11.28%) XML
2 9 (6.77%) EDI
2 9 (6.77%) SOAP
3 6 (4.51%) ASP.NET
3 6 (4.51%) XSL
4 2 (1.50%) HTML
4 2 (1.50%) XMPP
5 1 (0.75%) DHTML
5 1 (0.75%) FIX Protocol
Miscellaneous
1 8 (6.02%) Smartphone
2 7 (5.26%) EPoS
3 3 (2.26%) Analytical Skills
3 3 (2.26%) Fixed Income
4 2 (1.50%) Blackberry
4 2 (1.50%) Data Centre
4 2 (1.50%) Hedge funds
4 2 (1.50%) Video Conferencing
4 2 (1.50%) Video Editing
5 1 (0.75%) Clustering
5 1 (0.75%) Fat Client
5 1 (0.75%) Foreign Exchange (FX)
5 1 (0.75%) Handset
5 1 (0.75%) iPad
5 1 (0.75%) iPhone
5 1 (0.75%) Thin Client
Operating Systems
1 94 (70.68%) Windows
2 59 (44.36%) Windows 7
3 33 (24.81%) Windows XP
4 19 (14.29%) Windows Server 2008
5 16 (12.03%) Windows Server
6 13 (9.77%) Windows 8
7 12 (9.02%) Mac OS X
7 12 (9.02%) Windows Server 2003
8 11 (8.27%) Windows 10
9 8 (6.02%) Linux
9 8 (6.02%) Unix
9 8 (6.02%) Windows Server 2012
10 2 (1.50%) Android
11 1 (0.75%) Apple iOS
11 1 (0.75%) Windows 2000 Server
11 1 (0.75%) Windows NT
Processes & Methodologies
1 57 (42.86%) ITIL
2 20 (15.04%) Service Management
3 13 (9.77%) Change Management
3 13 (9.77%) ITSM
4 10 (7.52%) Trend Analysis
5 8 (6.02%) Problem Management
6 7 (5.26%) Incident Management
7 6 (4.51%) MVC
7 6 (4.51%) Stakeholder Management
8 5 (3.76%) Asset Management
8 5 (3.76%) Time Management
9 3 (2.26%) Service Delivery
9 3 (2.26%) Ticket Management
10 2 (1.50%) Business Continuity
10 2 (1.50%) CRM
10 2 (1.50%) Electronic Trading
10 2 (1.50%) ITIL V3
10 2 (1.50%) Logistics
10 2 (1.50%) User Acceptance Testing
11 1 (0.75%) High Availability
Programming Languages
1 11 (8.27%) SQL
2 6 (4.51%) C#
2 6 (4.51%) VB
3 2 (1.50%) Java
4 1 (0.75%) JavaScript
Qualifications
1 14 (10.53%) ITIL Certification
2 7 (5.26%) Degree
3 5 (3.76%) Microsoft Certification
4 3 (2.26%) MCP
4 3 (2.26%) MCSE
5 2 (1.50%) A+ Certification
5 2 (1.50%) MCTS
6 1 (0.75%) CCNA
6 1 (0.75%) Cisco Certification
6 1 (0.75%) DBS Check
6 1 (0.75%) HNC
6 1 (0.75%) MCITP
6 1 (0.75%) MCSA
Quality Assurance & Compliance
1 8 (6.02%) SLA
2 1 (0.75%) QA
System Software
1 81 (60.90%) Active Directory
2 2 (1.50%) XenApp
3 1 (0.75%) XenDesktop
Systems Management
1 1 (0.75%) AirWatch
1 1 (0.75%) Backup Exec
1 1 (0.75%) Failover Clustering
Vendors
1 61 (45.86%) Microsoft
2 31 (23.31%) iManage
3 14 (10.53%) Citrix
4 10 (7.52%) Apple
5 7 (5.26%) Cisco
5 7 (5.26%) Oracle
6 6 (4.51%) Remedy
6 6 (4.51%) ServiceNow
7 3 (2.26%) Avaya
7 3 (2.26%) Dell
8 2 (1.50%) Altiris
8 2 (1.50%) Bomgar
8 2 (1.50%) HP
8 2 (1.50%) MobileIron
8 2 (1.50%) Tableau
8 2 (1.50%) VMware
9 1 (0.75%) LANDesk
9 1 (0.75%) Retalix
9 1 (0.75%) SonicWALL
9 1 (0.75%) Splunk
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 5 days ago