The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 565 564 604
Rank change year-on-year
-1 +40
Permanent jobs requiring a 1st Line Support Analyst 74 77 61
As % of all permanent IT jobs located in London 0.18% 0.19% 0.14%
As % of the Job Titles category 0.19% 0.20% 0.15%
Number of salaries quoted 68 69 58
Average salary £24,000 £24,500 £26,500
Average salary % change year-on-year
-2.04% -7.54%
90% offered a salary of more than £20,850 £21,500 £19,700
10% offered a salary of more than £30,000 £31,000 £42,500
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39316 39186 40518
As % of all permanent IT jobs located in London 95.73% 95.73% 95.66%
Number of salaries quoted 33943 33221 33153
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 5 February 2016.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sidcup - 8 £22,500 - 1
City of London +45 5 £31,250 +29.53% 4
Croydon -9 5 £24,000 -
Beckenham - 3 £17,250 -
Romford - 2 £19,000 -
Mitcham - 1 £20,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 5 February 2016, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 95 (65.52%) Windows
2 76 (52.41%) Active Directory
3 69 (47.59%) Microsoft
4 52 (35.86%) MS Office
5 45 (31.03%) Windows 7
6 39 (26.90%) ITIL
7 36 (24.83%) Windows XP
8 34 (23.45%) Law
9 27 (18.62%) iManage
9 27 (18.62%) MS Excel
10 23 (15.86%) Windows 8
10 23 (15.86%) Windows Server 2003
11 21 (14.48%) MS Exchange
12 19 (13.10%) Citrix
13 17 (11.72%) Windows Server
13 17 (11.72%) Windows Server 2008
13 17 (11.72%) TCP/IP
14 16 (11.03%) SQL
14 16 (11.03%) Service Management
14 16 (11.03%) Degree
15 14 (9.66%) Legal
16 13 (8.97%) Incident Management
16 13 (8.97%) SLA
17 11 (7.59%) Retail
17 11 (7.59%) Analytical Skills
17 11 (7.59%) Windows Server 2012
18 10 (6.90%) Finance
18 10 (6.90%) .NET
18 10 (6.90%) SQL Server
18 10 (6.90%) C#

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 5 February 2016, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (14.48%) MS Exchange
2 9 (6.21%) Exchange Server 2003
2 9 (6.21%) Lync
3 8 (5.52%) Exchange Server 2013
4 7 (4.83%) IBM Notes
5 3 (2.07%) Exchange Server 2010
6 2 (1.38%) SharePoint
7 1 (0.69%) Blackberry Enterprise Server
7 1 (0.69%) CMS
Applications
1 52 (35.86%) MS Office
2 27 (18.62%) MS Excel
3 5 (3.45%) MS PowerPoint
4 1 (0.69%) Adobe Creative Suite
Business Applications
1 2 (1.38%) Dynamics CRM
2 1 (0.69%) Dynamics AX
2 1 (0.69%) ION MarketView
Cloud Services
1 8 (5.52%) Office 365
2 3 (2.07%) Cloud Computing
2 3 (2.07%) Mimecast
3 2 (1.38%) Google Apps
Communications & Networking
1 17 (11.72%) TCP/IP
2 8 (5.52%) IP Telephony
3 7 (4.83%) LAN
3 7 (4.83%) VPN
4 5 (3.45%) DNS
4 5 (3.45%) Firewall
5 4 (2.76%) VoIP
5 4 (2.76%) Wi-Fi
6 3 (2.07%) Broadband
6 3 (2.07%) DHCP
6 3 (2.07%) WAN
7 2 (1.38%) Unified Communications
8 1 (0.69%) HTTPS
8 1 (0.69%) Internet
8 1 (0.69%) Intranet
8 1 (0.69%) NAS
8 1 (0.69%) SAN
8 1 (0.69%) Skype
8 1 (0.69%) VLAN
8 1 (0.69%) WebEx
Database & Business Intelligence
1 10 (6.90%) SQL Server
2 3 (2.07%) MySQL
General
1 34 (23.45%) Law
2 14 (9.66%) Legal
3 11 (7.59%) Retail
4 10 (6.90%) Finance
5 3 (2.07%) Banking
6 2 (1.38%) Back Office
6 2 (1.38%) Marketing
7 1 (0.69%) Advertising
7 1 (0.69%) Electronics
7 1 (0.69%) Financial Institution
7 1 (0.69%) Investment Banking
7 1 (0.69%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (6.90%) .NET
2 8 (5.52%) ASP.NET
2 8 (5.52%) jQuery
3 2 (1.38%) HTML
4 1 (0.69%) COM
4 1 (0.69%) Silverlight
4 1 (0.69%) XMPP
Miscellaneous
1 11 (7.59%) Analytical Skills
2 6 (4.14%) EPoS
2 6 (4.14%) Video Conferencing
3 2 (1.38%) Blackberry
3 2 (1.38%) iPad
4 1 (0.69%) Client/Server
4 1 (0.69%) CMDB
4 1 (0.69%) Computer Science
4 1 (0.69%) Data Extraction
4 1 (0.69%) Fintech
4 1 (0.69%) Fixed Income
4 1 (0.69%) iPhone
4 1 (0.69%) Mathematics
4 1 (0.69%) Smartphone
Operating Systems
1 95 (65.52%) Windows
2 45 (31.03%) Windows 7
3 36 (24.83%) Windows XP
4 23 (15.86%) Windows 8
4 23 (15.86%) Windows Server 2003
5 17 (11.72%) Windows Server
5 17 (11.72%) Windows Server 2008
6 11 (7.59%) Windows Server 2012
7 4 (2.76%) Linux
7 4 (2.76%) Mac OS X
7 4 (2.76%) Windows Vista
8 1 (0.69%) Android
Processes & Methodologies
1 39 (26.90%) ITIL
2 16 (11.03%) Service Management
3 13 (8.97%) Incident Management
4 8 (5.52%) Document Management
4 8 (5.52%) MVC
4 8 (5.52%) Web Development
5 7 (4.83%) CRM
6 5 (3.45%) Data Protection
6 5 (3.45%) Disaster Recovery
7 4 (2.76%) Service Delivery
8 3 (2.07%) ITIL V3
9 2 (1.38%) Configuration Management
9 2 (1.38%) Line Management
9 2 (1.38%) Mentoring
9 2 (1.38%) Patch Management
9 2 (1.38%) PRINCE2
9 2 (1.38%) Process Improvement
10 1 (0.69%) Business Intelligence
10 1 (0.69%) E-Commerce
10 1 (0.69%) ERP
Programming Languages
1 16 (11.03%) SQL
2 10 (6.90%) C#
3 2 (1.38%) C
3 2 (1.38%) C++
3 2 (1.38%) Java
3 2 (1.38%) JavaScript
4 1 (0.69%) PHP
4 1 (0.69%) Python
Qualifications
1 16 (11.03%) Degree
2 9 (6.21%) MCP
3 7 (4.83%) Microsoft Certification
4 6 (4.14%) ITIL Certification
4 6 (4.14%) MCSE
5 4 (2.76%) MCITP
6 2 (1.38%) CCNA
6 2 (1.38%) Cisco Certification
7 1 (0.69%) HNC
7 1 (0.69%) SC Cleared
7 1 (0.69%) Security Cleared
Quality Assurance & Compliance
1 13 (8.97%) SLA
System Software
1 76 (52.41%) Active Directory
2 4 (2.76%) VMware Infrastructure
3 3 (2.07%) XenApp
3 3 (2.07%) XenDesktop
Systems Management
1 4 (2.76%) DameWare
2 2 (1.38%) SCCM
3 1 (0.69%) Norton AntiVirus
3 1 (0.69%) WSUS
Vendors
1 69 (47.59%) Microsoft
2 27 (18.62%) iManage
3 19 (13.10%) Citrix
4 9 (6.21%) Avaya
4 9 (6.21%) ServiceNow
5 8 (5.52%) Remedy
6 7 (4.83%) Apple
6 7 (4.83%) Cisco
6 7 (4.83%) Interwoven
6 7 (4.83%) Lotus
7 4 (2.76%) VMware
8 3 (2.07%) HP
8 3 (2.07%) Salesforce.com
9 2 (1.38%) Adobe
9 2 (1.38%) Dell
9 2 (1.38%) Google
10 1 (0.69%) ION Trading
10 1 (0.69%) Kofax
10 1 (0.69%) Mitel
10 1 (0.69%) Toshiba
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