The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 562 553 635
Rank change year-on-year
-9 +82
Permanent jobs requiring a 1st Line Support Analyst 90 114 78
As % of all permanent IT jobs located in London 0.21% 0.25% 0.16%
As % of the Job Titles category 0.22% 0.26% 0.17%
Number of salaries quoted 89 92 69
Average salary £24,000 £24,000 £23,920
Average salary % change year-on-year
- +0.33%
90% offered a salary of more than £21,400 £21,000 £19,200
10% offered a salary of more than £33,000 £30,000 £38,000
UK excluding London average salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40478 43348 47115
As % of all permanent IT jobs located in London 95.86% 95.79% 95.95%
Number of salaries quoted 35072 36501 38952
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 1 May 2016.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon - 13 £22,000 -
City of London +44 6 £32,500 +34.71% 1
Chessington +10 3 £21,500 -2.27% 1
Romford - 3 £19,000 - 1
Sidcup - 3 £22,500 -
Uxbridge - 2 £27,500 - 1
Beckenham - 1 £17,250 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 May 2016, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 121 (71.18%) Windows
2 107 (62.94%) Active Directory
3 70 (41.18%) Windows 7
4 66 (38.82%) Microsoft
5 60 (35.29%) MS Office
6 56 (32.94%) ITIL
7 46 (27.06%) Windows XP
8 37 (21.76%) MS Excel
9 36 (21.18%) Citrix
10 32 (18.82%) MS Exchange
11 30 (17.65%) iManage
12 27 (15.88%) Finance
13 24 (14.12%) Windows Server
14 20 (11.76%) Windows 8
14 20 (11.76%) Service Management
15 19 (11.18%) Law
16 16 (9.41%) Skype for Business
16 16 (9.41%) Windows Server 2003
17 15 (8.82%) MS PowerPoint
18 14 (8.24%) iPhone
18 14 (8.24%) ServiceNow
19 13 (7.65%) Windows Server 2012
19 13 (7.65%) Android
19 13 (7.65%) Blackberry
19 13 (7.65%) VPN
19 13 (7.65%) SQL
20 12 (7.06%) Avaya
20 12 (7.06%) Retail
20 12 (7.06%) Exchange Server 2010
21 11 (6.47%) Incident Management

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 May 2016, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (18.82%) MS Exchange
2 16 (9.41%) Skype for Business
3 12 (7.06%) Exchange Server 2010
4 11 (6.47%) Exchange Server 2003
5 10 (5.88%) Exchange Server 2013
6 8 (4.71%) SharePoint
7 3 (1.76%) Blackberry Enterprise Server
Applications
1 60 (35.29%) MS Office
2 37 (21.76%) MS Excel
3 15 (8.82%) MS PowerPoint
4 4 (2.35%) Adobe Creative Suite
Business Applications
1 4 (2.35%) thinkFolio
2 3 (1.76%) Dynamics CRM
Cloud Services
1 10 (5.88%) Office 365
2 3 (1.76%) Cloud Computing
2 3 (1.76%) Mimecast
3 1 (0.59%) Google Apps
Communications & Networking
1 13 (7.65%) VPN
2 10 (5.88%) IP Telephony
2 10 (5.88%) TCP/IP
3 5 (2.94%) ADSL
3 5 (2.94%) DNS
3 5 (2.94%) Firewall
4 3 (1.76%) DHCP
4 3 (1.76%) LAN
4 3 (1.76%) Unified Communications
4 3 (1.76%) VoIP
5 2 (1.18%) Wireless
6 1 (0.59%) 3G
6 1 (0.59%) Broadband
6 1 (0.59%) Intranet
6 1 (0.59%) WAN
6 1 (0.59%) WebEx
Database & Business Intelligence
1 4 (2.35%) MS Access
1 4 (2.35%) SQL Server
2 1 (0.59%) MySQL
General
1 27 (15.88%) Finance
2 19 (11.18%) Law
3 12 (7.06%) Retail
4 8 (4.71%) Legal
5 5 (2.94%) Front Office
6 3 (1.76%) Banking
7 2 (1.18%) Back Office
8 1 (0.59%) Advertising
8 1 (0.59%) Electronics
8 1 (0.59%) French Language
8 1 (0.59%) German Language
8 1 (0.59%) Investment Banking
8 1 (0.59%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.59%) HTML
1 1 (0.59%) Silverlight
Miscellaneous
1 14 (8.24%) iPhone
2 13 (7.65%) Blackberry
3 8 (4.71%) RSA SecurID
4 6 (3.53%) EPoS
5 5 (2.94%) Video Conferencing
6 4 (2.35%) iPad
7 3 (1.76%) Smartphone
8 2 (1.18%) Analytical Skills
8 2 (1.18%) Management Information System
9 1 (0.59%) CMDB
9 1 (0.59%) Computer Science
9 1 (0.59%) Data Extraction
9 1 (0.59%) Fintech
9 1 (0.59%) Mathematics
Operating Systems
1 121 (71.18%) Windows
2 70 (41.18%) Windows 7
3 46 (27.06%) Windows XP
4 24 (14.12%) Windows Server
5 20 (11.76%) Windows 8
6 16 (9.41%) Windows Server 2003
7 13 (7.65%) Android
7 13 (7.65%) Windows Server 2012
8 8 (4.71%) Windows Server 2008
9 4 (2.35%) Mac OS X
9 4 (2.35%) Unix
10 2 (1.18%) Apple iOS
10 2 (1.18%) Windows 2000 Server
10 2 (1.18%) Windows Mobile
10 2 (1.18%) Windows NT
10 2 (1.18%) Windows Vista
11 1 (0.59%) Linux
11 1 (0.59%) Windows 10
Processes & Methodologies
1 56 (32.94%) ITIL
2 20 (11.76%) Service Management
3 11 (6.47%) Incident Management
4 10 (5.88%) ITIL V3
5 8 (4.71%) Asset Management
5 8 (4.71%) Disaster Recovery
5 8 (4.71%) Mobile Device Management
6 6 (3.53%) Service Delivery
7 4 (2.35%) CRM
7 4 (2.35%) Wealth Management
8 3 (1.76%) Data Protection
8 3 (1.76%) Patch Management
9 2 (1.18%) Change Control
9 2 (1.18%) Document Management
9 2 (1.18%) Information Security
9 2 (1.18%) Line Management
9 2 (1.18%) Mentoring
9 2 (1.18%) Network Management
9 2 (1.18%) Problem Management
9 2 (1.18%) Ticket Management
Programming Languages
1 13 (7.65%) SQL
2 1 (0.59%) C
2 1 (0.59%) JavaScript
Qualifications
1 11 (6.47%) Degree
1 11 (6.47%) ITIL Certification
2 8 (4.71%) MCP
2 8 (4.71%) Microsoft Certification
3 5 (2.94%) MCSE
4 4 (2.35%) MCITP
5 2 (1.18%) ITIL Foundation Certificate
5 2 (1.18%) MCDST
5 2 (1.18%) MCSA
6 1 (0.59%) CCNA
6 1 (0.59%) Cisco Certification
6 1 (0.59%) HNC
6 1 (0.59%) SC Cleared
6 1 (0.59%) Security Cleared
Quality Assurance & Compliance
1 9 (5.29%) SLA
System Software
1 107 (62.94%) Active Directory
2 10 (5.88%) XenApp
3 4 (2.35%) VMware Infrastructure
4 3 (1.76%) XenDesktop
Systems Management
1 3 (1.76%) SCCM
Vendors
1 66 (38.82%) Microsoft
2 36 (21.18%) Citrix
3 30 (17.65%) iManage
4 14 (8.24%) ServiceNow
5 12 (7.06%) Avaya
6 11 (6.47%) Apple
7 9 (5.29%) Bloomberg
8 8 (4.71%) Remedy
9 7 (4.12%) HP
10 6 (3.53%) Cisco
11 4 (2.35%) Adobe
11 4 (2.35%) Blue Coat
11 4 (2.35%) CheckPoint
11 4 (2.35%) FactSet
11 4 (2.35%) Oracle
11 4 (2.35%) VMware
12 3 (1.76%) Dell
12 3 (1.76%) Salesforce.com
13 2 (1.18%) Altiris
13 2 (1.18%) Retek
City, London
Harrington Starr
Salary: £30000 - £40000 per annum + Bonus + Benefits + Training
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 5 days ago
Uxbridge
Ampersand Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 12 days ago
Chessington
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 20 days ago
Romford
Hays London City Cheapside
Salary: £20000.00 - £22000.00 per annum
Posted: 27 days ago