The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 567 590 602
Rank change year-on-year
+23 +12
Permanent jobs requiring a 1st Line Support Analyst 46 23 22
As % of all permanent IT jobs located in London 0.11% 0.054% 0.049%
As % of the Job Titles category 0.12% 0.058% 0.052%
Number of salaries quoted 41 21 21
Average salary £24,000 £26,500 £20,500
Average salary % change year-on-year
-9.43% +29.26%
90% offered a salary of more than £21,500 £20,000 £19,000
10% offered a salary of more than £30,000 £50,000 £24,000
UK excluding London average salary £20,200 £20,000 £20,000
% change year-on-year
+1.00% -
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38886 39658 42367
As % of all permanent IT jobs located in London 93.72% 93.87% 94.39%
Number of salaries quoted 33086 32487 36434
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Salary Trend in London

1st Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 30 January 2015.

1st Line Support Analyst Salary Histogram in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 11 £24,000 -31.42%
Croydon - 6 £24,000 -
Chessington -6 4 £21,500 +13.15% 1
Wimbledon - 2 - -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 69 (79.31%) Windows
2 59 (67.82%) Active Directory
3 47 (54.02%) Windows 7
4 41 (47.13%) MS Office
5 36 (41.38%) MS Excel
6 31 (35.63%) ITIL
6 31 (35.63%) Microsoft
7 17 (19.54%) Windows XP
8 16 (18.39%) Windows Server 2008
8 16 (18.39%) Citrix
9 14 (16.09%) MS Exchange
10 13 (14.94%) Windows Server 2003
10 13 (14.94%) Finance
11 12 (13.79%) Law
12 10 (11.49%) Degree
12 10 (11.49%) Windows 8
12 10 (11.49%) ITIL Foundation Certificate
12 10 (11.49%) TCP/IP
13 9 (10.34%) SLA
14 8 (9.20%) Legal
14 8 (9.20%) MS PowerPoint
15 7 (8.05%) Blackberry
16 6 (6.90%) Mac OS X
16 6 (6.90%) SQL Server
17 5 (5.75%) CRM
17 5 (5.75%) LAN
17 5 (5.75%) Service Delivery
17 5 (5.75%) Altiris
17 5 (5.75%) Android
17 5 (5.75%) Exchange Server 2010

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (16.09%) MS Exchange
2 5 (5.75%) Exchange Server 2010
3 4 (4.60%) IBM Notes
4 3 (3.45%) WorkSite
4 3 (3.45%) Exchange Server 2007
5 2 (2.30%) Lync
5 2 (2.30%) Blackberry Enterprise Server
6 1 (1.15%) SharePoint
6 1 (1.15%) IIS
6 1 (1.15%) Exchange Server 2013
Applications
1 41 (47.13%) MS Office
2 36 (41.38%) MS Excel
3 8 (9.20%) MS PowerPoint
Business Applications
1 1 (1.15%) Remedy ITSM
Cloud Services
1 2 (2.30%) Office 365
Communications & Networking
1 10 (11.49%) TCP/IP
2 5 (5.75%) LAN
3 4 (4.60%) VPN
4 3 (3.45%) Internet
5 2 (2.30%) IP Telephony
5 2 (2.30%) WAN
5 2 (2.30%) Broadband
6 1 (1.15%) ADSL
6 1 (1.15%) DNS
Database & Business Intelligence
1 6 (6.90%) SQL Server
2 4 (4.60%) SQL Server Reporting Services
3 1 (1.15%) SQL Server 2005
3 1 (1.15%) SQL Server 2008
General
1 13 (14.94%) Finance
2 12 (13.79%) Law
3 8 (9.20%) Legal
4 3 (3.45%) Banking
4 3 (3.45%) Retail
5 2 (2.30%) Front Office
6 1 (1.15%) Financial Institution
6 1 (1.15%) Advertising
6 1 (1.15%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.15%) COM
1 1 (1.15%) LINQ
Miscellaneous
1 7 (8.05%) Blackberry
2 4 (4.60%) iPhone
2 4 (4.60%) Computer Science
2 4 (4.60%) Management Information System
3 2 (2.30%) Mobile Banking
3 2 (2.30%) New Media
3 2 (2.30%) Mathematics
3 2 (2.30%) Analytical Skills
3 2 (2.30%) Derivative
3 2 (2.30%) Equity Derivative
4 1 (1.15%) NHS
4 1 (1.15%) Statistics
4 1 (1.15%) SecurID
4 1 (1.15%) Smartphone
4 1 (1.15%) Video Conferencing
4 1 (1.15%) User Experience
Operating Systems
1 69 (79.31%) Windows
2 47 (54.02%) Windows 7
3 17 (19.54%) Windows XP
4 16 (18.39%) Windows Server 2008
5 13 (14.94%) Windows Server 2003
6 10 (11.49%) Windows 8
7 6 (6.90%) Mac OS X
8 5 (5.75%) Android
9 3 (3.45%) Windows 2000
9 3 (3.45%) Windows Server 2012
10 2 (2.30%) Apple iOS
11 1 (1.15%) Mac OS
Processes & Methodologies
1 31 (35.63%) ITIL
2 5 (5.75%) CRM
2 5 (5.75%) Service Delivery
3 3 (3.45%) Document Management
3 3 (3.45%) Investment Management
4 2 (2.30%) Asset Management
4 2 (2.30%) Incident Management
4 2 (2.30%) Business Continuity
5 1 (1.15%) E-Commerce
5 1 (1.15%) Risk Management
5 1 (1.15%) ITSM
5 1 (1.15%) Release Management
5 1 (1.15%) Fund Management
5 1 (1.15%) ITIL V3
5 1 (1.15%) Mentoring
Programming Languages
1 4 (4.60%) SQL
2 2 (2.30%) VBA
3 1 (1.15%) Python
3 1 (1.15%) VBScript
3 1 (1.15%) VB
3 1 (1.15%) C#
3 1 (1.15%) Java
Qualifications
1 10 (11.49%) Degree
1 10 (11.49%) ITIL Foundation Certificate
2 1 (1.15%) Microsoft Certification
2 1 (1.15%) MCP
2 1 (1.15%) MOS
Quality Assurance & Compliance
1 9 (10.34%) SLA
System Software
1 59 (67.82%) Active Directory
2 3 (3.45%) vSphere
3 1 (1.15%) VMware Infrastructure
Systems Management
1 1 (1.15%) DameWare
Vendors
1 31 (35.63%) Microsoft
2 16 (18.39%) Citrix
3 5 (5.75%) Altiris
4 4 (4.60%) Apple
4 4 (4.60%) Lotus
4 4 (4.60%) Sophos
5 3 (3.45%) VMware
5 3 (3.45%) Mitel
6 2 (2.30%) LexisNexis
6 2 (2.30%) Reuters
6 2 (2.30%) Bloomberg
6 2 (2.30%) Cisco
7 1 (1.15%) Interwoven
7 1 (1.15%) Remedy
7 1 (1.15%) F5
Kingston upon Thames
Harrington Starr
Salary: £31 - £40000 per annum + benefits
Posted: 14 hours ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 6 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 17 days ago