The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / London
Rank 477 521 437
Rank change year-on-year
+44 -84
Permanent jobs requiring a 2nd Line Support Analyst 111 127 200
As % of all permanent IT jobs located in London 0.33% 0.31% 0.49%
As % of the Job Titles category 0.35% 0.32% 0.51%
Number of salaries quoted 90 98 175
Median salary £30,500 £30,000 £29,000
Median salary % change year-on-year
+1.66% +3.44%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £38,000 £38,500 £40,000
UK excluding London median salary £25,000 £25,000 £26,000
% change year-on-year
- -3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31979 39106 38954
As % of all permanent IT jobs located in London 95.86% 96.15% 96.11%
Number of salaries quoted 27127 33602 33122
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 18 January 2017.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 8 £28,250 -2.58%
Canary Wharf -12 5 £25,000 +8.69%
Croydon +15 3 £23,500 -14.54%
Uxbridge -4 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 18 January 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 190 (76.61%) Windows
2 131 (52.82%) Active Directory
3 108 (43.55%) Microsoft
4 100 (40.32%) MS Office
5 91 (36.69%) Windows 7
6 71 (28.63%) ITIL
7 70 (28.23%) MS Excel
8 65 (26.21%) Windows Server
9 62 (25.00%) Citrix
10 49 (19.76%) Cisco
11 45 (18.15%) Windows Server 2012
12 44 (17.74%) Windows Server 2008
13 43 (17.34%) Law
14 41 (16.53%) Finance
15 38 (15.32%) Blackberry
16 31 (12.50%) Windows 10
16 31 (12.50%) Office 365
16 31 (12.50%) Blackberry Enterprise Server
16 31 (12.50%) Windows XP
16 31 (12.50%) MS Exchange
17 29 (11.69%) Legal
18 28 (11.29%) Windows Server 2003
18 28 (11.29%) Microsoft Certification
19 27 (10.89%) TCP/IP
19 27 (10.89%) iPhone
20 25 (10.08%) Service Management
20 25 (10.08%) SQL
20 25 (10.08%) Retail
21 22 (8.87%) VMware
21 22 (8.87%) XenApp

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.50%) Blackberry Enterprise Server
1 31 (12.50%) MS Exchange
2 12 (4.84%) Exchange Server 2010
3 9 (3.63%) Exchange Server 2013
3 9 (3.63%) IBM Notes
4 8 (3.23%) Exchange Server 2007
5 5 (2.02%) Skype for Business
6 3 (1.21%) IBM Domino
6 3 (1.21%) IIS
6 3 (1.21%) SharePoint
7 2 (0.81%) Exchange Server 2003
8 1 (0.40%) SharePoint Server
8 1 (0.40%) Tomcat
8 1 (0.40%) WebLogic
Applications
1 100 (40.32%) MS Office
2 70 (28.23%) MS Excel
3 7 (2.82%) MS PowerPoint
4 1 (0.40%) Mozilla Thunderbird
Business Applications
1 2 (0.81%) Dynamics CRM
1 2 (0.81%) Retail-J
2 1 (0.40%) Dynamics AX
2 1 (0.40%) Dynamics NAV
2 1 (0.40%) Northgate Housing
Cloud Services
1 31 (12.50%) Office 365
2 3 (1.21%) Cloud Computing
3 1 (0.40%) Adobe Creative Cloud
3 1 (0.40%) SaaS
Communications & Networking
1 27 (10.89%) TCP/IP
2 19 (7.66%) DNS
3 17 (6.85%) DHCP
4 14 (5.65%) VoIP
4 14 (5.65%) VPN
5 13 (5.24%) WAN
6 12 (4.84%) Firewall
6 12 (4.84%) LAN
7 7 (2.82%) Internet
8 4 (1.61%) Skype
9 3 (1.21%) IP Telephony
9 3 (1.21%) SAN
9 3 (1.21%) SMS
9 3 (1.21%) SMTP
9 3 (1.21%) Wireless
10 2 (0.81%) Cisco IOS
10 2 (0.81%) iSCSI
10 2 (0.81%) Remote Desktop
11 1 (0.40%) Cisco ASA
11 1 (0.40%) NetScaler
Database & Business Intelligence
1 19 (7.66%) SQL Server
2 9 (3.63%) MS Access
3 8 (3.23%) SQL Server Reporting Services
4 7 (2.82%) SQL Server Integration Services
5 4 (1.61%) Big Data
5 4 (1.61%) Hadoop
6 3 (1.21%) MySQL
7 1 (0.40%) Essbase
7 1 (0.40%) Oracle Database
7 1 (0.40%) Oracle Reports
7 1 (0.40%) QlikView
7 1 (0.40%) SQL Server 2008
7 1 (0.40%) SQL Server 2012
Development Applications
1 2 (0.81%) JIRA
2 1 (0.40%) SQL Server Management Studio (SSMS)
General
1 43 (17.34%) Law
2 41 (16.53%) Finance
3 29 (11.69%) Legal
4 25 (10.08%) Retail
5 18 (7.26%) Banking
6 11 (4.44%) Front Office
7 8 (3.23%) Financial Institution
8 7 (2.82%) Retail Banking
9 3 (1.21%) Back Office
9 3 (1.21%) Marketing
10 2 (0.81%) Publishing
11 1 (0.40%) French Language
11 1 (0.40%) Games
11 1 (0.40%) German Language
11 1 (0.40%) Investment Banking
11 1 (0.40%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (2.82%) XML
2 5 (2.02%) .NET
2 5 (2.02%) ASP.NET
2 5 (2.02%) HTML
2 5 (2.02%) Web Services
3 3 (1.21%) XSL
4 2 (0.81%) CSS
4 2 (0.81%) FIX Protocol
4 2 (0.81%) jQuery
4 2 (0.81%) REST
5 1 (0.40%) SOAP
Miscellaneous
1 38 (15.32%) Blackberry
2 27 (10.89%) iPhone
3 19 (7.66%) Analytical Skills
4 17 (6.85%) Video Conferencing
5 9 (3.63%) Handset
6 8 (3.23%) iPad
7 6 (2.42%) Driving Licence
7 6 (2.42%) Smartphone
8 5 (2.02%) Fixed Income
8 5 (2.02%) Hedge funds
9 4 (1.61%) EPoS
10 3 (1.21%) Derivative
10 3 (1.21%) Foreign Exchange (FX)
11 2 (0.81%) Data Centre
11 2 (0.81%) Fat Client
11 2 (0.81%) Fintech
11 2 (0.81%) Thin Client
12 1 (0.40%) BYOD
12 1 (0.40%) Economics
12 1 (0.40%) Equities
Operating Systems
1 190 (76.61%) Windows
2 91 (36.69%) Windows 7
3 65 (26.21%) Windows Server
4 45 (18.15%) Windows Server 2012
5 44 (17.74%) Windows Server 2008
6 31 (12.50%) Windows 10
6 31 (12.50%) Windows XP
7 28 (11.29%) Windows Server 2003
8 20 (8.06%) Android
8 20 (8.06%) Windows 8
9 18 (7.26%) Mac OS X
10 14 (5.65%) Linux
11 7 (2.82%) Apple iOS
11 7 (2.82%) Unix
12 4 (1.61%) Solaris
13 2 (0.81%) Mac OS
13 2 (0.81%) Windows Phone
13 2 (0.81%) Windows Vista
14 1 (0.40%) Mac OS X Server
14 1 (0.40%) Windows Mobile
Processes & Methodologies
1 71 (28.63%) ITIL
2 25 (10.08%) Service Management
3 20 (8.06%) Change Control
4 15 (6.05%) Problem Management
5 14 (5.65%) Incident Management
6 12 (4.84%) Root Cause Analysis
7 11 (4.44%) Change Management
7 11 (4.44%) Wealth Management
8 8 (3.23%) CRM
8 8 (3.23%) Investment Management
8 8 (3.23%) Time Management
9 6 (2.42%) Agile Software Development
9 6 (2.42%) Document Management
9 6 (2.42%) ITIL V3
9 6 (2.42%) ITSM
9 6 (2.42%) Mentoring
9 6 (2.42%) Service Delivery
9 6 (2.42%) Stakeholder Management
9 6 (2.42%) Trend Analysis
10 5 (2.02%) Asset Management
Programming Languages
1 25 (10.08%) SQL
2 6 (2.42%) PowerShell
3 5 (2.02%) C#
4 4 (1.61%) Perl
4 4 (1.61%) Python
4 4 (1.61%) VB
4 4 (1.61%) VBA
5 2 (0.81%) JavaScript
5 2 (0.81%) T-SQL
6 1 (0.40%) Bash Shell
6 1 (0.40%) Java
6 1 (0.40%) PL/SQL
Qualifications
1 28 (11.29%) Microsoft Certification
2 17 (6.85%) MCSE
3 13 (5.24%) MCP
4 11 (4.44%) Degree
4 11 (4.44%) ITIL Certification
5 7 (2.82%) MCITP
6 5 (2.02%) MCSA
7 4 (1.61%) MCDST
8 3 (1.21%) CCNA
8 3 (1.21%) Cisco Certification
9 2 (0.81%) DBS Check
9 2 (0.81%) MCTS
9 2 (0.81%) MOS
10 1 (0.40%) GNVQ
Quality Assurance & Compliance
1 11 (4.44%) SLA
2 3 (1.21%) ISO/IEC 27001
3 1 (0.40%) QA
System Software
1 131 (52.82%) Active Directory
2 22 (8.87%) XenApp
3 14 (5.65%) XenDesktop
4 12 (4.84%) VMware Infrastructure
5 10 (4.03%) Hyper-V
6 3 (1.21%) Terminal Services
6 3 (1.21%) Virtual Desktop
6 3 (1.21%) vSphere
7 2 (0.81%) VMware Workstation
8 1 (0.40%) Microsoft App-V
8 1 (0.40%) Virtual Servers
Systems Management
1 18 (7.26%) SCCM
2 5 (2.02%) AirWatch
3 3 (1.21%) SCOM
4 2 (0.81%) Nagios
5 1 (0.40%) Control-M
5 1 (0.40%) McAfee ePO
5 1 (0.40%) Microsoft Data Protection Manager
5 1 (0.40%) Puppet
5 1 (0.40%) SCSM
5 1 (0.40%) SCVMM
5 1 (0.40%) XenMobile
Vendors
1 108 (43.55%) Microsoft
2 62 (25.00%) Citrix
3 49 (19.76%) Cisco
4 22 (8.87%) VMware
5 21 (8.47%) Mitel
6 15 (6.05%) Apple
7 14 (5.65%) iManage
8 10 (4.03%) Avaya
9 9 (3.63%) LANDesk
9 9 (3.63%) Lotus
10 8 (3.23%) Oracle
11 7 (2.82%) MobileIron
12 5 (2.02%) IBM
13 4 (1.61%) Adobe
13 4 (1.61%) AppSense
13 4 (1.61%) Salesforce.com
13 4 (1.61%) SonicWALL
13 4 (1.61%) Sun
14 3 (1.21%) Polycom
14 3 (1.21%) ServiceNow
London
Zorba Consulting Limited
Salary: £25k - 28k per year + benefits
Posted: 2 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 5 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
Posted: 5 days ago
South West London
Ashdown IT
Salary: £20000 - £22000 per annum
Posted: 6 days ago
London, W11
Corriculo
Salary: £25,000 - £30,000 per year
Posted: 9 days ago