The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 547 562 589
Rank change year-on-year
+15 +27
Permanent jobs requiring a 2nd Line Support Analyst 74 84 30
As % of all permanent IT jobs located in London 0.17% 0.18% 0.068%
As % of the Job Titles category 0.18% 0.19% 0.072%
Number of salaries quoted 68 79 28
Average salary £30,000 £30,000 £31,250
Average salary % change year-on-year
- -4.00%
90% offered a salary of more than £26,850 £24,000 £24,700
10% offered a salary of more than £35,000 £38,950 £40,750
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41192 44708 41427
As % of all permanent IT jobs located in London 93.24% 93.41% 93.55%
Number of salaries quoted 34954 37540 34642
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 4 August 2015.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +33 13 £30,000 +3.44% 1
Chiswick - 7 £29,000 -
Croydon 0 1 £27,500 +15.78%
Twickenham - 1 £27,500 -
Uxbridge - 1 £21,000 -
Lewisham - 1 £33,000 -
Southwark - 1 £28,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 4 August 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 154 (77.39%) Windows
2 109 (54.77%) Active Directory
3 89 (44.72%) Microsoft
4 64 (32.16%) MS Office
5 58 (29.15%) ITIL
6 57 (28.64%) Windows 7
7 56 (28.14%) MS Exchange
8 53 (26.63%) MS Excel
9 46 (23.12%) Finance
10 45 (22.61%) Blackberry
11 39 (19.60%) SQL Server
12 37 (18.59%) Windows XP
12 37 (18.59%) Citrix
13 34 (17.09%) VMware
14 33 (16.58%) Cisco
14 33 (16.58%) WAN
14 33 (16.58%) LAN
15 31 (15.58%) Microsoft Certification
16 27 (13.57%) Law
16 27 (13.57%) Legal
16 27 (13.57%) Windows Server 2008
17 26 (13.07%) Exchange Server 2010
17 26 (13.07%) Windows Server 2003
18 23 (11.56%) Firewall
19 22 (11.06%) TCP/IP
19 22 (11.06%) VMware Infrastructure
19 22 (11.06%) Degree
20 20 (10.05%) SQL
21 18 (9.05%) HP
21 18 (9.05%) MS PowerPoint

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 4 August 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (28.14%) MS Exchange
2 26 (13.07%) Exchange Server 2010
3 17 (8.54%) IIS
4 16 (8.04%) Exchange Server 2007
5 15 (7.54%) Blackberry Enterprise Server
6 13 (6.53%) Exchange Server 2003
7 9 (4.52%) SharePoint
8 7 (3.52%) Exchange Server 2013
9 4 (2.01%) IBM Notes
10 2 (1.01%) WorkSite
10 2 (1.01%) Lync
11 1 (0.50%) SharePoint 2010
11 1 (0.50%) CMS
Applications
1 64 (32.16%) MS Office
2 53 (26.63%) MS Excel
3 18 (9.05%) MS PowerPoint
4 4 (2.01%) Adobe Creative Suite
5 2 (1.01%) Acrobat
5 2 (1.01%) InDesign
Business Applications
1 2 (1.01%) SAP FI
1 2 (1.01%) SAP FI/CO
1 2 (1.01%) SAP CO
2 1 (0.50%) Dynamics NAV
Cloud Services
1 8 (4.02%) Office 365
2 3 (1.51%) Symantec.cloud
3 1 (0.50%) Amazon AWS
Communications & Networking
1 33 (16.58%) LAN
1 33 (16.58%) WAN
2 23 (11.56%) Firewall
3 22 (11.06%) TCP/IP
4 16 (8.04%) VoIP
5 15 (7.54%) DNS
6 14 (7.04%) DHCP
7 11 (5.53%) SAN
8 10 (5.03%) VPN
9 9 (4.52%) Wi-Fi
10 5 (2.51%) IP Telephony
11 4 (2.01%) VLAN
11 4 (2.01%) Internet
12 3 (1.51%) FTP
13 2 (1.01%) ADSL
13 2 (1.01%) DSL
13 2 (1.01%) Cisco IOS
14 1 (0.50%) NetScaler
14 1 (0.50%) PCoIP
14 1 (0.50%) SSL
Database & Business Intelligence
1 39 (19.60%) SQL Server
2 5 (2.51%) SQL Server 2012
2 5 (2.51%) MarkLogic
3 1 (0.50%) SQL Server 2005
3 1 (0.50%) SQL Server 2008
General
1 46 (23.12%) Finance
2 27 (13.57%) Law
2 27 (13.57%) Legal
3 16 (8.04%) Banking
4 9 (4.52%) Back Office
5 8 (4.02%) Publishing
6 7 (3.52%) Retail
6 7 (3.52%) Telecoms
7 2 (1.01%) Front Office
7 2 (1.01%) Advertising
7 2 (1.01%) Investment Banking
8 1 (0.50%) Marketing
8 1 (0.50%) Multimedia
8 1 (0.50%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (6.03%) .NET
2 7 (3.52%) CSS
2 7 (3.52%) HTML
3 6 (3.02%) Web Services
4 5 (2.51%) ASP.NET
5 1 (0.50%) LINQ
Miscellaneous
1 45 (22.61%) Blackberry
2 10 (5.03%) PDA
2 10 (5.03%) Analytical Skills
3 6 (3.02%) Video Conferencing
4 5 (2.51%) Hedge funds
4 5 (2.51%) Mathematics
5 4 (2.01%) iPad
6 3 (1.51%) Management Information System
6 3 (1.51%) Smartphone
6 3 (1.51%) Data Centre
7 2 (1.01%) CMDB
7 2 (1.01%) iPhone
7 2 (1.01%) Digital Media
8 1 (0.50%) Mobile Payment
8 1 (0.50%) BYOD
8 1 (0.50%) Data Extraction
8 1 (0.50%) Data Protection Act
8 1 (0.50%) Client/Server
8 1 (0.50%) Equities
Operating Systems
1 154 (77.39%) Windows
2 57 (28.64%) Windows 7
3 37 (18.59%) Windows XP
4 27 (13.57%) Windows Server 2008
5 26 (13.07%) Windows Server 2003
6 14 (7.04%) Windows Server 2012
7 12 (6.03%) Windows 8
8 10 (5.03%) Android
9 7 (3.52%) Linux
10 6 (3.02%) Windows Vista
11 5 (2.51%) Mac OS X
11 5 (2.51%) Apple iOS
12 4 (2.01%) Mac OS
13 2 (1.01%) Windows Mobile
14 1 (0.50%) UNIX
14 1 (0.50%) Windows 2000
14 1 (0.50%) Windows 2000 Server
Processes & Methodologies
1 58 (29.15%) ITIL
2 12 (6.03%) Service Management
3 9 (4.52%) Service Delivery
3 9 (4.52%) Incident Management
3 9 (4.52%) Problem Management
4 8 (4.02%) Information Security
5 7 (3.52%) Change Control
6 6 (3.02%) Root Cause Analysis
6 6 (3.02%) Mentoring
6 6 (3.02%) Project Planning
7 5 (2.51%) Coaching
7 5 (2.51%) Mobile Device Management
7 5 (2.51%) Migration
7 5 (2.51%) CRM
8 4 (2.01%) Business Continuity
8 4 (2.01%) Patch Management
8 4 (2.01%) Document Management
9 3 (1.51%) ISMS
9 3 (1.51%) Agile Software Development
9 3 (1.51%) Stakeholder Management
Programming Languages
1 20 (10.05%) SQL
2 8 (4.02%) JavaScript
2 8 (4.02%) C
3 5 (2.51%) C#
4 3 (1.51%) Java
Qualifications
1 31 (15.58%) Microsoft Certification
2 22 (11.06%) Degree
3 16 (8.04%) MCSE
4 7 (3.52%) ITIL Certification
4 7 (3.52%) MCITP
5 6 (3.02%) ITIL Foundation Certificate
6 5 (2.51%) MCSA
6 5 (2.51%) MCP
6 5 (2.51%) HNC
6 5 (2.51%) HND
7 4 (2.01%) MOS
8 3 (1.51%) CCNA
8 3 (1.51%) Cisco Certification
9 2 (1.01%) A+ Certification
9 2 (1.01%) MCTS
10 1 (0.50%) Security Cleared
10 1 (0.50%) CCNP
Quality Assurance & Compliance
1 17 (8.54%) SLA
2 3 (1.51%) ISO/IEC 27001
3 1 (0.50%) ISO 9001
System Software
1 109 (54.77%) Active Directory
2 22 (11.06%) VMware Infrastructure
3 9 (4.52%) XenApp
4 2 (1.01%) Terminal Services
4 2 (1.01%) VMware Workstation
4 2 (1.01%) vSphere
5 1 (0.50%) VMware ESXi
5 1 (0.50%) KVM
5 1 (0.50%) Microsoft App-V
5 1 (0.50%) XenServer
5 1 (0.50%) Hyper-V
Systems Management
1 9 (4.52%) SCCM
2 4 (2.01%) Norton AntiVirus
3 3 (1.51%) Symantec Enterprise Vault
3 3 (1.51%) Casper Suite
4 1 (0.50%) AirWatch
4 1 (0.50%) Systems Management Server (SMS)
4 1 (0.50%) MAILsweeper
4 1 (0.50%) Backup Exec
4 1 (0.50%) Sysprep
4 1 (0.50%) Puppet
Vendors
1 89 (44.72%) Microsoft
2 37 (18.59%) Citrix
3 34 (17.09%) VMware
4 33 (16.58%) Cisco
5 18 (9.05%) HP
6 15 (7.54%) Mitel
7 10 (5.03%) Apple
8 9 (4.52%) Adobe
9 8 (4.02%) Symantec
10 6 (3.02%) LANDesk
10 6 (3.02%) Bloomberg
11 4 (2.01%) Lotus
11 4 (2.01%) Reuters
11 4 (2.01%) Juniper
11 4 (2.01%) Dell
11 4 (2.01%) Wyse
12 3 (1.51%) Postini
12 3 (1.51%) ServiceNow
12 3 (1.51%) Interwoven
12 3 (1.51%) Avaya
London
Fruition IT Resources Limited
Salary: £24000 - £28000 per annum + Benefits
Posted: Yesterday
City, London
First Point
Salary: £25000 - £35000 per annum
Posted: 3 days ago
North London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 5 days ago
London
ComputAppoint
Salary: £25000 - £30000 per annum + benefits
Posted: 5 days ago