The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 548 574 588
Rank change year-on-year
+26 +14
Permanent jobs requiring a 2nd Line Support Analyst 85 31 55
As % of all permanent IT jobs located in London 0.18% 0.070% 0.11%
As % of the Job Titles category 0.19% 0.075% 0.11%
Number of salaries quoted 81 29 51
Average salary £30,000 £32,500 £30,000
Average salary % change year-on-year
-7.69% +8.33%
90% offered a salary of more than £24,000 £24,800 £23,500
10% offered a salary of more than £38,500 £40,500 £35,000
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44914 41458 48802
As % of all permanent IT jobs located in London 93.36% 93.50% 94.55%
Number of salaries quoted 37724 34692 42465
Average salary £52,500 £52,500 £50,500
Average salary % change year-on-year
- +3.96%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 29 July 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 15 £27,750 -12.59% 2
Wimbledon - 2 £28,500 -
Croydon - 2 £23,750 -
Sidcup - 2 £31,500 -
West Drayton - 1 £32,500 -
Hounslow - 1 £35,000 -
Canary Wharf - 1 £37,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 July 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 164 (89.62%) Windows
2 137 (74.86%) Active Directory
3 107 (58.47%) MS Office
4 97 (53.01%) Microsoft
5 84 (45.90%) Blackberry
6 77 (42.08%) Windows XP
7 75 (40.98%) Windows 7
8 67 (36.61%) MS Excel
9 59 (32.24%) Citrix
10 56 (30.60%) MS Exchange
11 45 (24.59%) Microsoft Certification
12 39 (21.31%) ITIL
13 38 (20.77%) SLA
13 38 (20.77%) Cisco
13 38 (20.77%) Blackberry Enterprise Server
14 37 (20.22%) Apple
14 37 (20.22%) Windows Server 2008
15 33 (18.03%) Finance
15 33 (18.03%) Law
16 31 (16.94%) Windows Server 2003
16 31 (16.94%) Exchange Server 2010
17 27 (14.75%) Banking
18 26 (14.21%) DNS
19 25 (13.66%) DHCP
19 25 (13.66%) TCP/IP
20 23 (12.57%) Mac OS X
20 23 (12.57%) MCITP
21 22 (12.02%) LAN
21 22 (12.02%) SQL
22 21 (11.48%) WAN

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 July 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (30.60%) MS Exchange
2 38 (20.77%) Blackberry Enterprise Server
3 31 (16.94%) Exchange Server 2010
4 14 (7.65%) SharePoint
5 13 (7.10%) Exchange Server 2003
6 11 (6.01%) Exchange Server 2007
7 8 (4.37%) IIS
8 4 (2.19%) IBM Notes
9 2 (1.09%) Lync
9 2 (1.09%) SharePoint 2013
10 1 (0.55%) WorkSite
10 1 (0.55%) Exchange Server 2000
Applications
1 107 (58.47%) MS Office
2 67 (36.61%) MS Excel
3 11 (6.01%) MS PowerPoint
4 6 (3.28%) MS Project
4 6 (3.28%) MS Visio
Business Applications
1 1 (0.55%) Remedy ITSM
Cloud Services
1 3 (1.64%) Office 365
2 1 (0.55%) Cloud Computing
Communications & Networking
1 26 (14.21%) DNS
2 25 (13.66%) DHCP
2 25 (13.66%) TCP/IP
3 22 (12.02%) LAN
4 21 (11.48%) WAN
5 20 (10.93%) Intranet
6 17 (9.29%) VPN
7 8 (4.37%) Wireless
8 6 (3.28%) Internet
8 6 (3.28%) Cisco IOS
9 5 (2.73%) Firewall
9 5 (2.73%) IP Telephony
9 5 (2.73%) VoIP
10 4 (2.19%) FTP
10 4 (2.19%) Wi-Fi
11 2 (1.09%) SAN
11 2 (1.09%) ADSL
11 2 (1.09%) Network Security
11 2 (1.09%) NAS
12 1 (0.55%) Cisco IPT
Database & Business Intelligence
1 8 (4.37%) SQL Server
2 4 (2.19%) SQL Server 2005
2 4 (2.19%) SQL Server 2008
3 1 (0.55%) Data Mining
General
1 33 (18.03%) Finance
1 33 (18.03%) Law
2 27 (14.75%) Banking
3 7 (3.83%) Legal
4 6 (3.28%) Financial Institution
5 3 (1.64%) Front Office
5 3 (1.64%) Advertising
5 3 (1.64%) Telecoms
6 1 (0.55%) Publishing
6 1 (0.55%) Back Office
6 1 (0.55%) Retail
6 1 (0.55%) Investment Banking
Libraries, Frameworks & Software Standards
1 6 (3.28%) .NET
1 6 (3.28%) XML
2 3 (1.64%) HTML
2 3 (1.64%) CSS
3 2 (1.09%) Application Packaging
4 1 (0.55%) XMPP
4 1 (0.55%) Web Services
4 1 (0.55%) COM
Miscellaneous
1 84 (45.90%) Blackberry
2 17 (9.29%) iPhone
3 8 (4.37%) iPad
3 8 (4.37%) Video Conferencing
3 8 (4.37%) PDA
3 8 (4.37%) Hedge funds
4 6 (3.28%) Derivative
4 6 (3.28%) Foreign Exchange (FX)
4 6 (3.28%) IVR
5 5 (2.73%) Mathematics
6 4 (2.19%) Handset
7 1 (0.55%) Clustering
7 1 (0.55%) SecurID
7 1 (0.55%) Smartphone
7 1 (0.55%) Thin Client
7 1 (0.55%) Management Information System
7 1 (0.55%) Fat Client
7 1 (0.55%) Client/Server
7 1 (0.55%) HP StorageWorks
Operating Systems
1 164 (89.62%) Windows
2 77 (42.08%) Windows XP
3 75 (40.98%) Windows 7
4 37 (20.22%) Windows Server 2008
5 31 (16.94%) Windows Server 2003
6 23 (12.57%) Mac OS X
7 20 (10.93%) Windows 8
8 8 (4.37%) UNIX
8 8 (4.37%) Linux
9 7 (3.83%) Windows Vista
9 7 (3.83%) Android
10 5 (2.73%) Mac OS
10 5 (2.73%) Windows 2000
11 3 (1.64%) Windows Server 2012
12 2 (1.09%) Windows NT
12 2 (1.09%) Windows Mobile
13 1 (0.55%) Windows 2000 Server
Processes & Methodologies
1 39 (21.31%) ITIL
2 19 (10.38%) Document Management
3 10 (5.46%) Mobile Device Management
4 8 (4.37%) Service Management
5 7 (3.83%) Time Management
5 7 (3.83%) ITIL V3
6 4 (2.19%) Change Control
6 4 (2.19%) Root Cause Analysis
6 4 (2.19%) QMS
6 4 (2.19%) Capacity Planning
6 4 (2.19%) Quality Management
6 4 (2.19%) Incident Management
7 3 (1.64%) Project Planning
7 3 (1.64%) Problem Management
8 2 (1.09%) Release Management
8 2 (1.09%) Asset Management
8 2 (1.09%) Practice Management
8 2 (1.09%) Migration
8 2 (1.09%) Service Delivery
8 2 (1.09%) CRM
Programming Languages
1 22 (12.02%) SQL
2 6 (3.28%) PowerShell
2 6 (3.28%) C#
2 6 (3.28%) Java
3 5 (2.73%) C
4 4 (2.19%) VBScript
4 4 (2.19%) JavaScript
5 1 (0.55%) Perl
5 1 (0.55%) Python
Qualifications
1 45 (24.59%) Microsoft Certification
2 23 (12.57%) MCITP
3 16 (8.74%) Degree
4 14 (7.65%) MCP
5 9 (4.92%) MCSE
6 6 (3.28%) MCSA
6 6 (3.28%) ITIL Foundation Certificate
7 5 (2.73%) A+ Certification
7 5 (2.73%) MOS
8 2 (1.09%) MCTS
9 1 (0.55%) SC Cleared
9 1 (0.55%) Security Cleared
9 1 (0.55%) VMware Certified Professional (VCP)
9 1 (0.55%) ITIL Certification
9 1 (0.55%) CCNA
9 1 (0.55%) Cisco Certification
Quality Assurance & Compliance
1 38 (20.77%) SLA
2 4 (2.19%) ISO 9001
3 1 (0.55%) QA
System Software
1 137 (74.86%) Active Directory
2 7 (3.83%) Terminal Services
3 6 (3.28%) XenApp
4 5 (2.73%) VMware Infrastructure
5 3 (1.64%) Citrix Presentation Server
6 1 (0.55%) Hyper-V
6 1 (0.55%) Microsoft Virtual Server
Systems Management
1 11 (6.01%) SCCM
2 2 (1.09%) Backup Exec
3 1 (0.55%) WSUS
3 1 (0.55%) MAILsweeper
3 1 (0.55%) NetBackup
3 1 (0.55%) SCOM
3 1 (0.55%) SCDPM
Vendors
1 97 (53.01%) Microsoft
2 59 (32.24%) Citrix
3 38 (20.77%) Cisco
4 37 (20.22%) Apple
5 14 (7.65%) Avaya
6 12 (6.56%) HP
7 11 (6.01%) Bloomberg
8 10 (5.46%) Mitel
9 9 (4.92%) Remedy
10 8 (4.37%) Reuters
11 7 (3.83%) VMware
12 6 (3.28%) Autodesk
12 6 (3.28%) Dell
12 6 (3.28%) Oracle
12 6 (3.28%) Juniper
12 6 (3.28%) BMC
13 5 (2.73%) Adobe
13 5 (2.73%) Intel
13 5 (2.73%) Kofax
13 5 (2.73%) LANDesk
City, London
Informatiq Consulting
Posted: 4 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £42000.00 per annum
Posted: 4 days ago
City of London
Huxley Associates
Salary: £40000 - £50000 per annum + competitive
Posted: 5 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 15 days ago