The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 543 542 586
Rank change year-on-year
-1 +44
Permanent jobs requiring a 2nd Line Support Analyst 79 92 46
As % of all permanent IT jobs located in London 0.18% 0.20% 0.10%
As % of the Job Titles category 0.19% 0.21% 0.11%
Number of salaries quoted 74 88 43
Average salary £29,500 £30,000 £28,000
Average salary % change year-on-year
-1.66% +7.14%
90% offered a salary of more than £24,300 £24,000 £24,150
10% offered a salary of more than £35,000 £42,500 £42,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41131 43401 41192
As % of all permanent IT jobs located in London 93.17% 93.52% 93.50%
Number of salaries quoted 35099 36258 34578
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 28 August 2015.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 12 £30,000 -14.28% 1
Chiswick +4 7 £29,000 +1.75%
Croydon - 1 £27,500 -
Mitcham - 1 £26,500 -
Twickenham - 1 £27,500 -
Uxbridge - 1 £21,000 -
Lewisham - 1 £33,000 -
Southwark - 1 £28,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 28 August 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 137 (76.97%) Windows
2 100 (56.18%) Active Directory
3 70 (39.33%) Microsoft
4 53 (29.78%) MS Office
5 52 (29.21%) Windows 7
6 50 (28.09%) MS Exchange
7 49 (27.53%) ITIL
8 42 (23.60%) Blackberry
9 41 (23.03%) Finance
10 37 (20.79%) MS Excel
11 32 (17.98%) Windows XP
12 31 (17.42%) SQL Server
12 31 (17.42%) Law
13 30 (16.85%) LAN
13 30 (16.85%) Cisco
13 30 (16.85%) WAN
13 30 (16.85%) Citrix
14 29 (16.29%) VMware
15 28 (15.73%) Legal
16 26 (14.61%) Windows Server 2008
17 25 (14.04%) Windows Server 2003
18 22 (12.36%) Exchange Server 2010
19 20 (11.24%) Microsoft Certification
20 18 (10.11%) SQL
20 18 (10.11%) VMware Infrastructure
21 17 (9.55%) TCP/IP
21 17 (9.55%) Firewall
22 16 (8.99%) SLA
22 16 (8.99%) HP
23 15 (8.43%) MS PowerPoint

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 28 August 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (28.09%) MS Exchange
2 22 (12.36%) Exchange Server 2010
3 14 (7.87%) Blackberry Enterprise Server
3 14 (7.87%) Exchange Server 2007
4 13 (7.30%) Exchange Server 2003
5 10 (5.62%) IIS
6 5 (2.81%) SharePoint
7 4 (2.25%) Exchange Server 2013
8 3 (1.69%) Lync
9 2 (1.12%) WorkSite
10 1 (0.56%) SharePoint 2010
10 1 (0.56%) IBM Notes
10 1 (0.56%) CMS
Applications
1 53 (29.78%) MS Office
2 37 (20.79%) MS Excel
3 15 (8.43%) MS PowerPoint
4 3 (1.69%) Adobe Creative Suite
4 3 (1.69%) Acrobat
5 2 (1.12%) InDesign
Business Applications
1 2 (1.12%) SAP FI
1 2 (1.12%) SAP FI/CO
1 2 (1.12%) SAP CO
Cloud Services
1 8 (4.49%) Office 365
2 4 (2.25%) Amazon AWS
3 2 (1.12%) Symantec.cloud
Communications & Networking
1 30 (16.85%) LAN
1 30 (16.85%) WAN
2 17 (9.55%) TCP/IP
2 17 (9.55%) Firewall
3 13 (7.30%) VoIP
4 12 (6.74%) DHCP
4 12 (6.74%) DNS
5 10 (5.62%) SAN
6 7 (3.93%) VPN
7 6 (3.37%) Internet
7 6 (3.37%) Wi-Fi
8 4 (2.25%) IP Telephony
9 2 (1.12%) Cisco IOS
9 2 (1.12%) Structured Cabling
9 2 (1.12%) Broadband
10 1 (0.56%) PCoIP
10 1 (0.56%) NetScaler
10 1 (0.56%) VLAN
10 1 (0.56%) Wireless
10 1 (0.56%) DSL
Database & Business Intelligence
1 31 (17.42%) SQL Server
2 5 (2.81%) MarkLogic
3 2 (1.12%) SQL Server 2012
4 1 (0.56%) SQL Server 2005
4 1 (0.56%) SQL Server 2008
Development Applications
1 2 (1.12%) JIRA
General
1 41 (23.03%) Finance
2 31 (17.42%) Law
3 28 (15.73%) Legal
4 14 (7.87%) Banking
5 8 (4.49%) Publishing
5 8 (4.49%) Back Office
6 7 (3.93%) Telecoms
7 5 (2.81%) Retail
8 2 (1.12%) Investment Banking
8 2 (1.12%) French Language
8 2 (1.12%) German Language
9 1 (0.56%) Multimedia
9 1 (0.56%) Pharmaceutical
9 1 (0.56%) Front Office
9 1 (0.56%) Advertising
Libraries, Frameworks & Software Standards
1 9 (5.06%) .NET
2 6 (3.37%) Web Services
3 5 (2.81%) HTML
3 5 (2.81%) CSS
4 2 (1.12%) ASP.NET
4 2 (1.12%) XML
5 1 (0.56%) LINQ
Miscellaneous
1 42 (23.60%) Blackberry
2 10 (5.62%) PDA
2 10 (5.62%) Analytical Skills
3 6 (3.37%) iPad
4 5 (2.81%) Video Conferencing
5 4 (2.25%) Hedge funds
5 4 (2.25%) Mathematics
6 3 (1.69%) Management Information System
6 3 (1.69%) iPhone
7 2 (1.12%) Data Centre
7 2 (1.12%) Client/Server
7 2 (1.12%) Smartphone
7 2 (1.12%) CMDB
8 1 (0.56%) Data Protection Act
8 1 (0.56%) Equities
8 1 (0.56%) Digital Media
8 1 (0.56%) Mobile Payment
8 1 (0.56%) Data Extraction
8 1 (0.56%) BYOD
Operating Systems
1 137 (76.97%) Windows
2 52 (29.21%) Windows 7
3 32 (17.98%) Windows XP
4 26 (14.61%) Windows Server 2008
5 25 (14.04%) Windows Server 2003
6 11 (6.18%) Windows Server 2012
7 10 (5.62%) Windows 8
7 10 (5.62%) Android
7 10 (5.62%) Linux
8 5 (2.81%) Windows Vista
8 5 (2.81%) Mac OS
8 5 (2.81%) Apple iOS
9 4 (2.25%) Mac OS X
10 2 (1.12%) Windows Mobile
11 1 (0.56%) UNIX
11 1 (0.56%) Windows 2000
11 1 (0.56%) Windows 2000 Server
Processes & Methodologies
1 49 (27.53%) ITIL
2 13 (7.30%) Service Management
3 8 (4.49%) Mentoring
3 8 (4.49%) Coaching
4 7 (3.93%) Service Delivery
4 7 (3.93%) Information Security
5 6 (3.37%) CRM
5 6 (3.37%) Root Cause Analysis
5 6 (3.37%) Problem Management
6 5 (2.81%) Mobile Device Management
6 5 (2.81%) Migration
7 4 (2.25%) Stakeholder Management
7 4 (2.25%) Business Continuity
7 4 (2.25%) Incident Management
7 4 (2.25%) Change Management
7 4 (2.25%) DevOps
8 3 (1.69%) Line Management
8 3 (1.69%) Software Deployment
8 3 (1.69%) Change Control
8 3 (1.69%) ISMS
Programming Languages
1 18 (10.11%) SQL
2 6 (3.37%) Java
3 5 (2.81%) C
4 3 (1.69%) JavaScript
5 2 (1.12%) C#
Qualifications
1 20 (11.24%) Microsoft Certification
2 14 (7.87%) Degree
3 9 (5.06%) ITIL Certification
4 6 (3.37%) MCSE
5 5 (2.81%) HNC
5 5 (2.81%) HND
6 4 (2.25%) MOS
6 4 (2.25%) MCITP
7 3 (1.69%) MCP
8 2 (1.12%) ITIL Foundation Certificate
8 2 (1.12%) A+ Certification
9 1 (0.56%) MCSA
9 1 (0.56%) CCNP
9 1 (0.56%) CCNA
9 1 (0.56%) Cisco Certification
9 1 (0.56%) Security Cleared
Quality Assurance & Compliance
1 16 (8.99%) SLA
2 3 (1.69%) ISO/IEC 27001
3 1 (0.56%) ISO 9001
System Software
1 100 (56.18%) Active Directory
2 18 (10.11%) VMware Infrastructure
3 7 (3.93%) XenApp
4 3 (1.69%) Terminal Services
5 2 (1.12%) VMware Workstation
5 2 (1.12%) vSphere
6 1 (0.56%) VMware ESXi
6 1 (0.56%) KVM
6 1 (0.56%) Microsoft App-V
6 1 (0.56%) XenServer
6 1 (0.56%) Hyper-V
Systems Management
1 7 (3.93%) SCCM
2 3 (1.69%) Norton AntiVirus
2 3 (1.69%) Casper Suite
3 2 (1.12%) Backup Exec
3 2 (1.12%) Puppet
3 2 (1.12%) Symantec Enterprise Vault
4 1 (0.56%) Sysprep
4 1 (0.56%) Systems Management Server (SMS)
4 1 (0.56%) MAILsweeper
4 1 (0.56%) AirWatch
Vendors
1 70 (39.33%) Microsoft
2 30 (16.85%) Cisco
2 30 (16.85%) Citrix
3 29 (16.29%) VMware
4 16 (8.99%) HP
5 14 (7.87%) Mitel
6 9 (5.06%) Apple
7 7 (3.93%) Adobe
8 5 (2.81%) Bloomberg
8 5 (2.81%) Symantec
8 5 (2.81%) LANDesk
9 4 (2.25%) Juniper
9 4 (2.25%) Dell
10 3 (1.69%) Interwoven
10 3 (1.69%) Avaya
10 3 (1.69%) Reuters
11 2 (1.12%) Oracle
11 2 (1.12%) SAP
11 2 (1.12%) Postini
11 2 (1.12%) McAfee
Central London / West End
Eligo Recruitment Ltd
Salary: £23 - £24 per annum
Posted: 3 days ago
Romford, Essex
Searchability
Salary: £18000 - £21000 per annum + Benefits
Posted: 4 days ago
London
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
London
ComputAppoint
Salary: From £25,000 to £35,000 per annum
Posted: 5 days ago