The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 479 530 469
Rank change year-on-year
+51 -61
Permanent jobs requiring a 2nd Line Support Analyst 116 133 195
As % of all permanent IT jobs located in London 0.33% 0.30% 0.43%
As % of the Job Titles category 0.34% 0.32% 0.44%
Number of salaries quoted 112 112 176
Median salary £31,000 £30,000 £29,000
Median salary % change year-on-year
+3.33% +3.44%
90% offered a salary of more than £25,000 £22,500 £22,500
10% offered a salary of more than £37,900 £38,000 £40,000
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
33643 41995 43834
As % of all permanent IT jobs located in London 95.88% 96.23% 96.22%
Number of salaries quoted 28690 35684 37222
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 3 December 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 14 £28,000 -5.08% 3
Canary Wharf -2 5 £25,000 +8.69%
Croydon +7 1 £21,000 -23.63%
Enfield - 1 £28,000 -
Mayfair - 1 £34,000 -
Chessington - 1 £25,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 3 December 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 183 (74.39%) Windows
2 127 (51.63%) Active Directory
3 107 (43.50%) Microsoft
4 92 (37.40%) MS Office
5 86 (34.96%) ITIL
6 73 (29.67%) Windows 7
7 70 (28.46%) MS Excel
8 64 (26.02%) Windows Server
9 58 (23.58%) Citrix
10 51 (20.73%) Cisco
11 46 (18.70%) Finance
12 39 (15.85%) Windows Server 2008
13 38 (15.45%) Windows Server 2012
14 34 (13.82%) MS Exchange
14 34 (13.82%) Office 365
15 32 (13.01%) Service Management
16 31 (12.60%) Law
16 31 (12.60%) Blackberry
17 28 (11.38%) Legal
17 28 (11.38%) Windows XP
17 28 (11.38%) SQL
18 27 (10.98%) TCP/IP
18 27 (10.98%) Windows Server 2003
19 26 (10.57%) Apple
19 26 (10.57%) iPhone
20 22 (8.94%) Incident Management
20 22 (8.94%) Blackberry Enterprise Server
21 21 (8.54%) Microsoft Certification
21 21 (8.54%) Banking
21 21 (8.54%) Retail

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (13.82%) MS Exchange
2 22 (8.94%) Blackberry Enterprise Server
3 14 (5.69%) Skype for Business
4 9 (3.66%) Exchange Server 2010
4 9 (3.66%) Exchange Server 2013
5 8 (3.25%) Exchange Server 2007
6 5 (2.03%) IBM Notes
7 3 (1.22%) Exchange Server 2003
7 3 (1.22%) IIS
7 3 (1.22%) SharePoint
8 1 (0.41%) SharePoint Server
8 1 (0.41%) Tomcat
8 1 (0.41%) WebLogic
Applications
1 92 (37.40%) MS Office
2 70 (28.46%) MS Excel
3 9 (3.66%) MS PowerPoint
4 1 (0.41%) Adobe Creative Suite
4 1 (0.41%) Mozilla Thunderbird
Business Applications
1 2 (0.81%) Retail-J
2 1 (0.41%) Dynamics AX
2 1 (0.41%) Dynamics CRM
2 1 (0.41%) Dynamics NAV
2 1 (0.41%) Eikon
Cloud Services
1 34 (13.82%) Office 365
2 3 (1.22%) SaaS
3 2 (0.81%) Amazon AWS
3 2 (0.81%) G Suite
4 1 (0.41%) Adobe Creative Cloud
Communications & Networking
1 27 (10.98%) TCP/IP
2 20 (8.13%) DNS
2 20 (8.13%) VoIP
3 16 (6.50%) VPN
4 15 (6.10%) DHCP
4 15 (6.10%) WAN
5 14 (5.69%) Firewall
5 14 (5.69%) LAN
6 6 (2.44%) Internet
7 4 (1.63%) Skype
8 3 (1.22%) IP Telephony
9 2 (0.81%) Cisco IOS
9 2 (0.81%) iSCSI
9 2 (0.81%) Remote Desktop
9 2 (0.81%) SAN
9 2 (0.81%) Wireless
10 1 (0.41%) ADSL
10 1 (0.41%) Network Security
10 1 (0.41%) Wi-Fi
10 1 (0.41%) WLAN
Database & Business Intelligence
1 19 (7.72%) SQL Server
2 8 (3.25%) MS Access
3 6 (2.44%) SQL Server Reporting Services
4 5 (2.03%) SQL Server Integration Services
5 4 (1.63%) Big Data
5 4 (1.63%) Hadoop
6 2 (0.81%) MySQL
6 2 (0.81%) SQL Server 2008
6 2 (0.81%) SQL Server 2012
7 1 (0.41%) Oracle Database
7 1 (0.41%) Oracle Reports
Development Applications
1 1 (0.41%) JIRA
1 1 (0.41%) SQL Server Management Studio (SSMS)
General
1 46 (18.70%) Finance
2 31 (12.60%) Law
3 28 (11.38%) Legal
4 21 (8.54%) Banking
4 21 (8.54%) Retail
5 10 (4.07%) Financial Institution
5 10 (4.07%) Front Office
6 7 (2.85%) Retail Banking
7 6 (2.44%) Back Office
8 3 (1.22%) Publishing
9 2 (0.81%) Marketing
10 1 (0.41%) Advertising
10 1 (0.41%) French Language
10 1 (0.41%) German Language
10 1 (0.41%) Investment Banking
10 1 (0.41%) Telecoms
Libraries, Frameworks & Software Standards
1 11 (4.47%) Web Services
2 9 (3.66%) .NET
2 9 (3.66%) ASP.NET
3 6 (2.44%) XML
3 6 (2.44%) XSL
4 4 (1.63%) FIX Protocol
5 3 (1.22%) CSS
5 3 (1.22%) HTML
5 3 (1.22%) jQuery
5 3 (1.22%) REST
6 1 (0.41%) SOAP
Miscellaneous
1 31 (12.60%) Blackberry
2 26 (10.57%) iPhone
3 16 (6.50%) Analytical Skills
3 16 (6.50%) Video Conferencing
4 9 (3.66%) Driving Licence
5 8 (3.25%) Handset
5 8 (3.25%) Smartphone
6 7 (2.85%) iPad
7 5 (2.03%) Fixed Income
7 5 (2.03%) Hedge funds
8 4 (1.63%) EPoS
8 4 (1.63%) Fat Client
8 4 (1.63%) Thin Client
9 3 (1.22%) Data Centre
9 3 (1.22%) Derivative
10 2 (0.81%) Computer Science
10 2 (0.81%) Fintech
10 2 (0.81%) Foreign Exchange (FX)
10 2 (0.81%) Replication
10 2 (0.81%) User Experience
Operating Systems
1 183 (74.39%) Windows
2 73 (29.67%) Windows 7
3 64 (26.02%) Windows Server
4 39 (15.85%) Windows Server 2008
5 38 (15.45%) Windows Server 2012
6 28 (11.38%) Windows XP
7 27 (10.98%) Windows Server 2003
8 20 (8.13%) Linux
9 19 (7.72%) Windows 10
10 18 (7.32%) Android
10 18 (7.32%) Windows 8
11 15 (6.10%) Mac OS X
12 12 (4.88%) Unix
13 11 (4.47%) Apple iOS
14 6 (2.44%) Windows Vista
15 5 (2.03%) Windows Phone
16 4 (1.63%) Solaris
17 3 (1.22%) Mac OS
18 1 (0.41%) Mac OS X Server
18 1 (0.41%) Windows Mobile
Processes & Methodologies
1 86 (34.96%) ITIL
2 32 (13.01%) Service Management
3 22 (8.94%) Incident Management
4 19 (7.72%) Problem Management
5 18 (7.32%) Change Control
5 18 (7.32%) Change Management
6 14 (5.69%) Service Delivery
7 10 (4.07%) Investment Management
8 9 (3.66%) ITIL V3
8 9 (3.66%) Root Cause Analysis
8 9 (3.66%) Stakeholder Management
8 9 (3.66%) Wealth Management
9 8 (3.25%) ITSM
10 6 (2.44%) Agile Software Development
10 6 (2.44%) Continuous Improvement
10 6 (2.44%) MVC
11 5 (2.03%) CRM
11 5 (2.03%) Mentoring
11 5 (2.03%) Workflow
12 4 (1.63%) Electronic Trading
Programming Languages
1 28 (11.38%) SQL
2 9 (3.66%) C#
3 7 (2.85%) VB
4 5 (2.03%) PowerShell
5 4 (1.63%) Perl
5 4 (1.63%) Python
5 4 (1.63%) VBA
6 3 (1.22%) JavaScript
6 3 (1.22%) T-SQL
7 1 (0.41%) Bash Shell
7 1 (0.41%) Java
7 1 (0.41%) Shell Script
Qualifications
1 21 (8.54%) Microsoft Certification
2 12 (4.88%) ITIL Certification
3 11 (4.47%) MCP
3 11 (4.47%) MCSE
4 8 (3.25%) MCITP
5 5 (2.03%) CCNA
5 5 (2.03%) Cisco Certification
5 5 (2.03%) Degree
5 5 (2.03%) MCSA
6 3 (1.22%) MCDST
7 2 (0.81%) MCTS
8 1 (0.41%) CompTIA Security+
8 1 (0.41%) MOS
8 1 (0.41%) Security+ Certification
Quality Assurance & Compliance
1 14 (5.69%) SLA
2 2 (0.81%) ISO/IEC 27001
3 1 (0.41%) QA
System Software
1 127 (51.63%) Active Directory
2 17 (6.91%) XenApp
3 13 (5.28%) VMware Infrastructure
4 11 (4.47%) XenDesktop
5 7 (2.85%) Hyper-V
6 3 (1.22%) Terminal Services
7 2 (0.81%) vSphere
8 1 (0.41%) Virtual Desktop
8 1 (0.41%) Virtual Servers
8 1 (0.41%) VMware Workstation
Systems Management
1 15 (6.10%) SCCM
2 5 (2.03%) AirWatch
3 2 (0.81%) Nagios
3 2 (0.81%) SCOM
4 1 (0.41%) Backup Exec
4 1 (0.41%) Casper Suite
4 1 (0.41%) Control-M
4 1 (0.41%) McAfee ePO
4 1 (0.41%) Microsoft Data Protection Manager
4 1 (0.41%) Puppet
4 1 (0.41%) SCSM
4 1 (0.41%) SCVMM
Vendors
1 107 (43.50%) Microsoft
2 58 (23.58%) Citrix
3 51 (20.73%) Cisco
4 26 (10.57%) Apple
5 19 (7.72%) Mitel
5 19 (7.72%) VMware
6 11 (4.47%) Avaya
6 11 (4.47%) Oracle
7 9 (3.66%) MobileIron
8 8 (3.25%) LANDesk
8 8 (3.25%) ServiceNow
9 6 (2.44%) iManage
10 5 (2.03%) Adobe
10 5 (2.03%) Altiris
10 5 (2.03%) HP
10 5 (2.03%) Lotus
11 4 (1.63%) AppSense
11 4 (1.63%) Dell
11 4 (1.63%) SonicWALL
12 3 (1.22%) Symantec
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: Yesterday
City, London
Capital IT Resourcing LTD
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 days ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Basic + Company Benefits
Posted: 4 days ago
East London
Latcom Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: Market related
Posted: 5 days ago
London
Hays London City Cheapside
Salary: £25000.00 - £30000.00 per annum + bonus + Microsoft Boot-camp
Posted: 25 days ago