The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 496 550 520
Rank change year-on-year
+54 -30
Permanent jobs requiring a 2nd Line Support Analyst 127 129 171
As % of all permanent IT jobs located in London 0.32% 0.29% 0.35%
As % of the Job Titles category 0.34% 0.30% 0.37%
Number of salaries quoted 121 121 161
Median salary £30,000 £30,000 £30,000
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £40,000 £42,500 £42,500
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37652 42452 46371
As % of all permanent IT jobs located in London 95.70% 95.64% 95.83%
Number of salaries quoted 32727 35932 38874
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 29 July 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +36 15 £31,500 +5.00% 2
Kingston Upon Thames +8 5 £29,000 +5.45% 1
Coulsdon - 3 £23,000 -
Canary Wharf - 3 £26,500 -
Bromley - 2 £32,500 -
Twickenham +16 1 £22,500 -18.18%
Croydon -2 1 £22,000 -20.00%
Enfield - 1 £22,000 -
Wimbledon - 1 £31,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 29 July 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 193 (75.39%) Windows
2 145 (56.64%) Active Directory
3 128 (50.00%) Microsoft
4 104 (40.63%) MS Office
5 86 (33.59%) ITIL
5 86 (33.59%) Windows 7
6 76 (29.69%) Windows Server
7 62 (24.22%) MS Exchange
8 60 (23.44%) MS Excel
9 52 (20.31%) Citrix
10 42 (16.41%) Microsoft Certification
11 41 (16.02%) Finance
12 39 (15.23%) Legal
12 39 (15.23%) VMware
13 38 (14.84%) Office 365
14 34 (13.28%) Apple
14 34 (13.28%) Cisco
15 30 (11.72%) TCP/IP
15 30 (11.72%) Windows Server 2008
16 28 (10.94%) VMware Infrastructure
17 26 (10.16%) Blackberry
17 26 (10.16%) Windows Server 2012
18 24 (9.38%) MCSE
18 24 (9.38%) LAN
19 23 (8.98%) Law
19 23 (8.98%) iPhone
20 22 (8.59%) Incident Management
20 22 (8.59%) DNS
20 22 (8.59%) Windows 8
21 21 (8.20%) DHCP

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (24.22%) MS Exchange
2 19 (7.42%) Blackberry Enterprise Server
3 16 (6.25%) Exchange Server 2010
4 15 (5.86%) Skype for Business
5 13 (5.08%) Exchange Server 2013
6 9 (3.52%) Exchange Server 2007
7 7 (2.73%) Exchange Server 2003
8 6 (2.34%) IBM Notes
9 5 (1.95%) Exchange Server 2000
9 5 (1.95%) IIS
9 5 (1.95%) SharePoint
10 3 (1.17%) Apache
11 2 (0.78%) IBM Domino
12 1 (0.39%) SharePoint 2010
12 1 (0.39%) SharePoint 2013
Applications
1 104 (40.63%) MS Office
2 60 (23.44%) MS Excel
3 14 (5.47%) MS PowerPoint
4 4 (1.56%) Adobe Creative Suite
Business Applications
1 2 (0.78%) Dynamics AX
1 2 (0.78%) Dynamics CRM
1 2 (0.78%) Remedy ITSM
2 1 (0.39%) Eagle PACE
2 1 (0.39%) Eikon
2 1 (0.39%) Markit EDM
2 1 (0.39%) thinkFolio
Cloud Services
1 38 (14.84%) Office 365
2 3 (1.17%) SaaS
3 2 (0.78%) Amazon AWS
3 2 (0.78%) Google Apps
4 1 (0.39%) Mimecast
Communications & Networking
1 30 (11.72%) TCP/IP
2 24 (9.38%) LAN
3 22 (8.59%) DNS
4 21 (8.20%) DHCP
5 20 (7.81%) WAN
6 18 (7.03%) VPN
7 17 (6.64%) VoIP
8 15 (5.86%) Firewall
9 9 (3.52%) Wireless
10 7 (2.73%) SAN
11 5 (1.95%) Ethernet
11 5 (1.95%) Fibre Channel
11 5 (1.95%) iSCSI
12 4 (1.56%) Internet
13 3 (1.17%) Cisco IOS
14 2 (0.78%) Cisco ASA
14 2 (0.78%) PBX
14 2 (0.78%) SMS
15 1 (0.39%) ADSL
15 1 (0.39%) Extranet
Database & Business Intelligence
1 15 (5.86%) SQL Server
2 9 (3.52%) SQL Server Reporting Services
3 3 (1.17%) SQL Server Integration Services
4 2 (0.78%) MarkLogic
4 2 (0.78%) MS Access
4 2 (0.78%) Relational Database
5 1 (0.39%) SQL Server 2008
5 1 (0.39%) SQL Server 2012
Development Applications
1 2 (0.78%) JIRA
2 1 (0.39%) Git (software)
2 1 (0.39%) Subversion
General
1 41 (16.02%) Finance
2 39 (15.23%) Legal
3 23 (8.98%) Law
4 10 (3.91%) Banking
5 7 (2.73%) Local Government
6 6 (2.34%) Back Office
6 6 (2.34%) Marketing
7 5 (1.95%) Front Office
7 5 (1.95%) Retail
8 4 (1.56%) Advertising
8 4 (1.56%) Financial Institution
8 4 (1.56%) Publishing
9 2 (0.78%) Telecoms
10 1 (0.39%) Aerospace
10 1 (0.39%) Automotive
10 1 (0.39%) German Language
10 1 (0.39%) Manufacturing
10 1 (0.39%) Music Industry
10 1 (0.39%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 15 (5.86%) Web Services
2 11 (4.30%) .NET
3 8 (3.13%) ASP.NET
3 8 (3.13%) XML
4 5 (1.95%) XSL
5 3 (1.17%) FIX Protocol
5 3 (1.17%) X-Windows
6 2 (0.78%) ASP.NET Web Forms
6 2 (0.78%) Software Packaging
7 1 (0.39%) CSS
7 1 (0.39%) HTML
7 1 (0.39%) jQuery
7 1 (0.39%) REST
Miscellaneous
1 26 (10.16%) Blackberry
2 23 (8.98%) iPhone
3 15 (5.86%) Smartphone
4 13 (5.08%) Video Conferencing
5 9 (3.52%) Analytical Skills
6 5 (1.95%) iPad
7 4 (1.56%) Driving Licence
7 4 (1.56%) Fat Client
7 4 (1.56%) Thin Client
8 3 (1.17%) Computer Science
9 2 (0.78%) Hedge funds
9 2 (0.78%) Management Information System
9 2 (0.78%) User Experience
9 2 (0.78%) Wiki
10 1 (0.39%) Client/Server
10 1 (0.39%) Data Centre
10 1 (0.39%) Enterprise Storage
10 1 (0.39%) EPoS
10 1 (0.39%) Foreign Exchange (FX)
10 1 (0.39%) Handset
Operating Systems
1 193 (75.39%) Windows
2 86 (33.59%) Windows 7
3 76 (29.69%) Windows Server
4 30 (11.72%) Windows Server 2008
5 26 (10.16%) Windows Server 2012
6 22 (8.59%) Windows 8
7 19 (7.42%) Windows Server 2003
8 17 (6.64%) Windows XP
9 16 (6.25%) Apple iOS
10 15 (5.86%) Windows 10
11 14 (5.47%) Android
11 14 (5.47%) Linux
12 13 (5.08%) Mac OS X
13 11 (4.30%) Unix
14 7 (2.73%) Windows 2000 Server
15 6 (2.34%) Windows Vista
16 3 (1.17%) Windows Phone
17 2 (0.78%) Mac OS
17 2 (0.78%) Windows NT
18 1 (0.39%) AIX
Processes & Methodologies
1 86 (33.59%) ITIL
2 22 (8.59%) Incident Management
3 20 (7.81%) Service Management
4 18 (7.03%) Problem Management
5 17 (6.64%) Service Delivery
6 13 (5.08%) Change Control
7 10 (3.91%) Change Management
7 10 (3.91%) CRM
8 9 (3.52%) Document Management
8 9 (3.52%) Investment Management
8 9 (3.52%) ITIL V3
9 8 (3.13%) Mobile Device Management
9 8 (3.13%) Workflow
10 7 (2.73%) Mentoring
10 7 (2.73%) MVC
11 5 (1.95%) Asset Management
11 5 (1.95%) Time Management
12 4 (1.56%) ISMS
12 4 (1.56%) ITSM
12 4 (1.56%) Knowledge Management
Programming Languages
1 21 (8.20%) SQL
2 7 (2.73%) C#
3 5 (1.95%) C
3 5 (1.95%) VB
4 3 (1.17%) PowerShell
5 1 (0.39%) JavaScript
5 1 (0.39%) Shell Script
5 1 (0.39%) T-SQL
5 1 (0.39%) XPath
Qualifications
1 42 (16.41%) Microsoft Certification
2 24 (9.38%) MCSE
3 20 (7.81%) MCP
4 19 (7.42%) ITIL Certification
5 18 (7.03%) Degree
6 15 (5.86%) MCSA
7 13 (5.08%) CCNA
7 13 (5.08%) Cisco Certification
8 10 (3.91%) MCITP
9 6 (2.34%) MCDST
10 3 (1.17%) CompTIA Security+
10 3 (1.17%) Security+ Certification
11 2 (0.78%) ITIL Foundation Certificate
12 1 (0.39%) MCTS
Quality Assurance & Compliance
1 11 (4.30%) SLA
2 4 (1.56%) ISO/IEC 27001
System Software
1 145 (56.64%) Active Directory
2 28 (10.94%) VMware Infrastructure
3 15 (5.86%) XenApp
4 9 (3.52%) XenDesktop
5 7 (2.73%) Hyper-V
6 3 (1.17%) qmail
7 1 (0.39%) Virtual Desktop
7 1 (0.39%) VMware ESX
Systems Management
1 11 (4.30%) SCCM
2 4 (1.56%) Casper Suite
3 2 (0.78%) SCOM
3 2 (0.78%) Systems Management Server (SMS)
4 1 (0.39%) Backup Exec
4 1 (0.39%) Control-M
4 1 (0.39%) HP SIM
4 1 (0.39%) NetBackup
Vendors
1 128 (50.00%) Microsoft
2 52 (20.31%) Citrix
3 39 (15.23%) VMware
4 34 (13.28%) Apple
4 34 (13.28%) Cisco
5 14 (5.47%) Avaya
6 12 (4.69%) Dell
6 12 (4.69%) HP
7 10 (3.91%) Mitel
8 9 (3.52%) ServiceNow
9 8 (3.13%) Oracle
10 7 (2.73%) Altiris
10 7 (2.73%) Interwoven
11 6 (2.34%) Lotus
12 5 (1.95%) Bomgar
12 5 (1.95%) iManage
12 5 (1.95%) Samsung
12 5 (1.95%) Xerox
13 4 (1.56%) Adobe
13 4 (1.56%) MobileIron
London
Clearwater People Solutions
Salary: £28000 - £35000 Per Annum + benefits
Posted: 2 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 4 days ago
City of London
Interquest - IQ Tech
Salary: £38000 - £44000 per annum + pension, healthcare
Posted: 14 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 25 days ago