The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 537 575 593
Rank change year-on-year
+38 +18
Permanent jobs requiring a 2nd Line Support Analyst 91 42 47
As % of all permanent IT jobs located in London 0.19% 0.093% 0.091%
As % of the Job Titles category 0.21% 0.100% 0.096%
Number of salaries quoted 87 39 45
Average salary £30,000 £28,000 £29,000
Average salary % change year-on-year
+7.14% -3.44%
90% offered a salary of more than £24,000 £24,000 £23,500
10% offered a salary of more than £41,900 £40,500 £35,000
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43717 42131 48841
As % of all permanent IT jobs located in London 93.39% 93.54% 94.59%
Number of salaries quoted 36551 35326 42450
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 20 August 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 20 £35,000 +14.28% 3
Croydon -2 2 £23,750 -1.04%
Hounslow - 2 £31,750 -
Canary Wharf - 1 £37,500 -
Wimbledon - 1 £25,000 -
Chiswick - 1 £28,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 20 August 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 162 (87.57%) Windows
2 133 (71.89%) Active Directory
3 102 (55.14%) MS Office
4 91 (49.19%) Microsoft
5 83 (44.86%) Blackberry
6 75 (40.54%) Windows XP
7 74 (40.00%) Windows 7
8 67 (36.22%) MS Excel
9 58 (31.35%) Citrix
10 56 (30.27%) MS Exchange
11 42 (22.70%) ITIL
12 41 (22.16%) Blackberry Enterprise Server
13 40 (21.62%) Cisco
13 40 (21.62%) Microsoft Certification
14 37 (20.00%) Apple
14 37 (20.00%) Windows Server 2008
15 31 (16.76%) Exchange Server 2010
15 31 (16.76%) SLA
16 29 (15.68%) SQL
16 29 (15.68%) Windows Server 2003
16 29 (15.68%) Finance
16 29 (15.68%) Law
17 27 (14.59%) Banking
18 25 (13.51%) DNS
18 25 (13.51%) LAN
19 24 (12.97%) WAN
19 24 (12.97%) DHCP
19 24 (12.97%) TCP/IP
20 23 (12.43%) Mac OS X
21 20 (10.81%) VPN

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 20 August 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (30.27%) MS Exchange
2 41 (22.16%) Blackberry Enterprise Server
3 31 (16.76%) Exchange Server 2010
4 14 (7.57%) SharePoint
4 14 (7.57%) Exchange Server 2007
5 12 (6.49%) Exchange Server 2003
6 10 (5.41%) IIS
7 5 (2.70%) IBM Notes
8 2 (1.08%) Lync
8 2 (1.08%) SharePoint 2013
9 1 (0.54%) WorkSite
Applications
1 102 (55.14%) MS Office
2 67 (36.22%) MS Excel
3 12 (6.49%) MS PowerPoint
4 7 (3.78%) MS Project
4 7 (3.78%) MS Visio
Business Applications
1 1 (0.54%) Remedy ITSM
Cloud Services
1 3 (1.62%) Office 365
2 1 (0.54%) Cloud Computing
Communications & Networking
1 25 (13.51%) LAN
1 25 (13.51%) DNS
2 24 (12.97%) TCP/IP
2 24 (12.97%) WAN
2 24 (12.97%) DHCP
3 20 (10.81%) VPN
4 16 (8.65%) Intranet
5 10 (5.41%) Wireless
6 7 (3.78%) VoIP
7 6 (3.24%) Cisco IOS
8 5 (2.70%) Firewall
9 4 (2.16%) Wi-Fi
9 4 (2.16%) IP Telephony
9 4 (2.16%) FTP
10 3 (1.62%) Internet
11 2 (1.08%) Network Security
11 2 (1.08%) SAN
11 2 (1.08%) ADSL
12 1 (0.54%) NAS
12 1 (0.54%) Cisco IPT
Database & Business Intelligence
1 12 (6.49%) SQL Server
2 5 (2.70%) SQL Server 2008
3 4 (2.16%) SQL Server 2005
4 2 (1.08%) MarkLogic
5 1 (0.54%) Data Mining
General
1 29 (15.68%) Finance
1 29 (15.68%) Law
2 27 (14.59%) Banking
3 7 (3.78%) Legal
3 7 (3.78%) Financial Institution
4 4 (2.16%) Advertising
5 3 (1.62%) Publishing
5 3 (1.62%) Front Office
6 1 (0.54%) Back Office
6 1 (0.54%) Telecoms
6 1 (0.54%) Retail
Libraries, Frameworks & Software Standards
1 8 (4.32%) .NET
2 6 (3.24%) XML
3 4 (2.16%) HTML
3 4 (2.16%) CSS
4 3 (1.62%) Web Services
5 2 (1.08%) Application Packaging
6 1 (0.54%) XMPP
6 1 (0.54%) COM
Miscellaneous
1 83 (44.86%) Blackberry
2 19 (10.27%) iPhone
3 10 (5.41%) iPad
4 9 (4.86%) Video Conferencing
4 9 (4.86%) PDA
5 7 (3.78%) IVR
6 6 (3.24%) Foreign Exchange (FX)
6 6 (3.24%) Derivative
6 6 (3.24%) Hedge funds
7 4 (2.16%) Handset
8 1 (0.54%) Client/Server
8 1 (0.54%) SecurID
8 1 (0.54%) Smartphone
8 1 (0.54%) Thin Client
8 1 (0.54%) Management Information System
8 1 (0.54%) HP StorageWorks
8 1 (0.54%) Mathematics
8 1 (0.54%) Computer Science
8 1 (0.54%) Fat Client
Operating Systems
1 162 (87.57%) Windows
2 75 (40.54%) Windows XP
3 74 (40.00%) Windows 7
4 37 (20.00%) Windows Server 2008
5 29 (15.68%) Windows Server 2003
6 23 (12.43%) Mac OS X
7 20 (10.81%) Windows 8
8 8 (4.32%) UNIX
9 7 (3.78%) Android
9 7 (3.78%) Linux
10 6 (3.24%) Windows Vista
11 5 (2.70%) Mac OS
12 4 (2.16%) Windows 2000
13 2 (1.08%) Windows Mobile
14 1 (0.54%) Windows NT
14 1 (0.54%) Windows Server 2012
Processes & Methodologies
1 42 (22.70%) ITIL
2 17 (9.19%) Document Management
3 10 (5.41%) Mobile Device Management
4 9 (4.86%) Time Management
5 8 (4.32%) Service Management
6 7 (3.78%) ITIL V3
7 6 (3.24%) Change Control
8 5 (2.70%) QMS
8 5 (2.70%) Problem Management
9 4 (2.16%) Capacity Planning
9 4 (2.16%) Root Cause Analysis
9 4 (2.16%) Quality Management
9 4 (2.16%) Incident Management
9 4 (2.16%) Project Planning
10 2 (1.08%) Practice Management
10 2 (1.08%) Migration
10 2 (1.08%) Service Delivery
10 2 (1.08%) CRM
10 2 (1.08%) Project Management
10 2 (1.08%) Release Management
Programming Languages
1 29 (15.68%) SQL
2 6 (3.24%) C#
2 6 (3.24%) Java
3 5 (2.70%) JavaScript
3 5 (2.70%) PowerShell
4 4 (2.16%) VBScript
5 1 (0.54%) VB
5 1 (0.54%) C
Qualifications
1 40 (21.62%) Microsoft Certification
2 20 (10.81%) Degree
3 17 (9.19%) MCITP
4 13 (7.03%) MCP
5 8 (4.32%) MCSE
6 6 (3.24%) A+ Certification
6 6 (3.24%) ITIL Foundation Certificate
7 5 (2.70%) MOS
7 5 (2.70%) MCSA
8 2 (1.08%) MCTS
9 1 (0.54%) SC Cleared
9 1 (0.54%) Security Cleared
9 1 (0.54%) CCNA
9 1 (0.54%) Cisco Certification
9 1 (0.54%) VMware Certified Professional (VCP)
9 1 (0.54%) ITIL Certification
Quality Assurance & Compliance
1 31 (16.76%) SLA
2 4 (2.16%) ISO 9001
3 1 (0.54%) QA
System Software
1 133 (71.89%) Active Directory
2 8 (4.32%) Terminal Services
3 6 (3.24%) XenApp
4 4 (2.16%) VMware Infrastructure
5 3 (1.62%) Citrix Presentation Server
6 1 (0.54%) Hyper-V
6 1 (0.54%) VMware ESX
Systems Management
1 11 (5.95%) SCCM
2 2 (1.08%) Backup Exec
3 1 (0.54%) WSUS
3 1 (0.54%) MAILsweeper
3 1 (0.54%) NetBackup
3 1 (0.54%) Symantec Enterprise Vault
3 1 (0.54%) SCDPM
Vendors
1 91 (49.19%) Microsoft
2 58 (31.35%) Citrix
3 40 (21.62%) Cisco
4 37 (20.00%) Apple
5 16 (8.65%) Avaya
6 11 (5.95%) HP
6 11 (5.95%) Bloomberg
6 11 (5.95%) Mitel
7 9 (4.86%) Remedy
7 9 (4.86%) Reuters
8 8 (4.32%) Dell
9 7 (3.78%) BMC
10 6 (3.24%) Oracle
10 6 (3.24%) Juniper
10 6 (3.24%) Autodesk
10 6 (3.24%) Kofax
10 6 (3.24%) VMware
11 5 (2.70%) LANDesk
11 5 (2.70%) F5
11 5 (2.70%) Sophos
London
Etech Partners
Salary: Up to £30,000 per annum
Posted: 4 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 6 days ago
City of London
Mint Recruitment Solutions
Salary: £28000 - £35000 per annum + Car
Posted: 8 days ago
London
Required IT
Salary: £35k+bonus/benefits
Posted: 12 days ago
City of London
Huxley Associates
Salary: £40000 - £50000 per annum + competitive
Posted: 26 days ago