The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 530 445 538
Rank change year-on-year
-85 +93
Permanent jobs requiring a 2nd Line Support Analyst 128 224 176
As % of all permanent IT jobs located in London 0.30% 0.50% 0.35%
As % of the Job Titles category 0.32% 0.53% 0.37%
Number of salaries quoted 118 206 166
Median salary £29,000 £31,000 £27,500
Median salary % change year-on-year
-6.45% +12.72%
90% offered a salary of more than £23,500 £25,000 £22,500
10% offered a salary of more than £38,000 £40,000 £38,250
UK excluding London median salary £26,000 £24,000 £24,000
% change year-on-year
+8.33% -
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40374 42662 47687
As % of all permanent IT jobs located in London 95.81% 95.80% 95.99%
Number of salaries quoted 35018 35907 39435
Median salary £55,000 £53,500 £52,500
Median salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 3 May 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +29 20 £27,500 -13.38%
Sidcup +2 5 £29,000 -10.76%
Canary Wharf - 3 £28,000 - 1
Kingston Upon Thames +7 2 £27,500 -9.09% 1
Croydon -7 2 £21,000 -25.00%
Wembley - 2 £22,000 -
West Drayton - 2 £21,500 -
Rainham - 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 3 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 196 (76.26%) Windows
2 146 (56.81%) Microsoft
3 140 (54.47%) Active Directory
4 122 (47.47%) MS Office
5 99 (38.52%) Windows 7
6 92 (35.80%) ITIL
7 87 (33.85%) Windows Server
8 76 (29.57%) MS Exchange
9 69 (26.85%) MS Excel
10 60 (23.35%) Citrix
11 50 (19.46%) VMware
11 50 (19.46%) Windows Server 2008
12 48 (18.68%) Microsoft Certification
13 44 (17.12%) Windows Server 2012
14 43 (16.73%) Cisco
15 41 (15.95%) VMware Infrastructure
16 39 (15.18%) Blackberry
17 37 (14.40%) Windows 8
18 36 (14.01%) Legal
19 35 (13.62%) VPN
20 34 (13.23%) Blackberry Enterprise Server
21 33 (12.84%) Finance
21 33 (12.84%) TCP/IP
22 31 (12.06%) Law
22 31 (12.06%) Office 365
23 30 (11.67%) Degree
24 29 (11.28%) Apple
25 28 (10.89%) Firewall
25 28 (10.89%) iPhone
26 27 (10.51%) Video Conferencing

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (29.57%) MS Exchange
2 34 (13.23%) Blackberry Enterprise Server
3 27 (10.51%) Exchange Server 2013
4 24 (9.34%) Exchange Server 2010
5 17 (6.61%) Exchange Server 2007
6 13 (5.06%) Exchange Server 2000
7 9 (3.50%) Skype for Business
8 6 (2.33%) Exchange Server 2003
8 6 (2.33%) SharePoint
9 4 (1.56%) IIS
10 2 (0.78%) Apache
10 2 (0.78%) IBM Domino
10 2 (0.78%) IBM Notes
11 1 (0.39%) Adobe Experience Manager
11 1 (0.39%) SharePoint 2010
11 1 (0.39%) SharePoint 2013
11 1 (0.39%) WordPress
Applications
1 122 (47.47%) MS Office
2 69 (26.85%) MS Excel
3 11 (4.28%) MS PowerPoint
4 1 (0.39%) Adobe Creative Suite
4 1 (0.39%) MS Visio
Business Applications
1 7 (2.72%) Fredhopper
1 7 (2.72%) Magento
2 2 (0.78%) Dynamics AX
2 2 (0.78%) Dynamics CRM
2 2 (0.78%) Remedy ITSM
3 1 (0.39%) Eagle PACE
3 1 (0.39%) Markit EDM
3 1 (0.39%) thinkFolio
Cloud Services
1 31 (12.06%) Office 365
2 6 (2.33%) Cloud Computing
3 4 (1.56%) Amazon AWS
4 3 (1.17%) Mimecast
Communications & Networking
1 35 (13.62%) VPN
2 33 (12.84%) TCP/IP
3 28 (10.89%) Firewall
4 27 (10.51%) DHCP
5 25 (9.73%) DNS
6 20 (7.78%) LAN
7 15 (5.84%) WAN
8 14 (5.45%) SAN
8 14 (5.45%) VoIP
9 13 (5.06%) Fibre Channel
9 13 (5.06%) iSCSI
10 10 (3.89%) Internet
11 7 (2.72%) Wireless
12 4 (1.56%) Ethernet
12 4 (1.56%) IP Telephony
12 4 (1.56%) Remote Desktop
13 3 (1.17%) VLAN
14 2 (0.78%) PBX
14 2 (0.78%) SMS
15 1 (0.39%) ADSL
Database & Business Intelligence
1 18 (7.00%) SQL Server
2 14 (5.45%) SQL Server Reporting Services
3 3 (1.17%) Relational Database
4 2 (0.78%) MarkLogic
4 2 (0.78%) SQL Server Integration Services
5 1 (0.39%) MS Access
5 1 (0.39%) MySQL
Development Applications
1 4 (1.56%) JIRA
2 3 (1.17%) Git (software)
2 3 (1.17%) Subversion
General
1 36 (14.01%) Legal
2 33 (12.84%) Finance
3 31 (12.06%) Law
4 12 (4.67%) Banking
5 9 (3.50%) Retail
6 7 (2.72%) Telecoms
7 5 (1.95%) Local Government
8 3 (1.17%) Advertising
8 3 (1.17%) Marketing
8 3 (1.17%) Pharmaceutical
8 3 (1.17%) Publishing
9 1 (0.39%) Aerospace
9 1 (0.39%) Automotive
9 1 (0.39%) Back Office
9 1 (0.39%) Financial Institution
9 1 (0.39%) Front Office
9 1 (0.39%) Manufacturing
9 1 (0.39%) Music Industry
Libraries, Frameworks & Software Standards
1 12 (4.67%) XML
2 8 (3.11%) Web Services
3 6 (2.33%) .NET
4 4 (1.56%) X-Windows
5 2 (0.78%) ASP.NET
5 2 (0.78%) ASP.NET Web Forms
5 2 (0.78%) Software Packaging
6 1 (0.39%) SOAP
Miscellaneous
1 39 (15.18%) Blackberry
2 28 (10.89%) iPhone
3 27 (10.51%) Video Conferencing
4 14 (5.45%) iPad
5 9 (3.50%) Analytical Skills
6 4 (1.56%) Mathematics
7 3 (1.17%) Client/Server
7 3 (1.17%) Data Centre
7 3 (1.17%) EPoS
7 3 (1.17%) Handset
7 3 (1.17%) RSA SecurID
7 3 (1.17%) Smartphone
8 2 (0.78%) Foreign Exchange (FX)
8 2 (0.78%) Management Information System
8 2 (0.78%) Wiki
9 1 (0.39%) Driving Licence
9 1 (0.39%) Hedge funds
9 1 (0.39%) PDA
Operating Systems
1 196 (76.26%) Windows
2 99 (38.52%) Windows 7
3 87 (33.85%) Windows Server
4 50 (19.46%) Windows Server 2008
5 44 (17.12%) Windows Server 2012
6 37 (14.40%) Windows 8
7 27 (10.51%) Windows Server 2003
8 16 (6.23%) Windows 2000 Server
8 16 (6.23%) Windows XP
9 13 (5.06%) Windows 10
10 11 (4.28%) Android
10 11 (4.28%) Linux
11 8 (3.11%) Apple iOS
12 4 (1.56%) Mac OS
12 4 (1.56%) Mac OS X
13 3 (1.17%) Red Hat Enterprise Linux
13 3 (1.17%) Unix
14 2 (0.78%) Windows NT
15 1 (0.39%) AIX
15 1 (0.39%) Solaris
Processes & Methodologies
1 92 (35.80%) ITIL
2 22 (8.56%) CRM
2 22 (8.56%) ITIL V3
3 19 (7.39%) Mentoring
4 18 (7.00%) Document Management
5 16 (6.23%) Service Management
6 14 (5.45%) Incident Management
7 10 (3.89%) Change Control
7 10 (3.89%) Problem Management
8 9 (3.50%) Service Delivery
9 8 (3.11%) Wealth Management
10 7 (2.72%) ERP
10 7 (2.72%) Patch Management
10 7 (2.72%) Ticket Management
11 6 (2.33%) Disaster Recovery
12 5 (1.95%) ISMS
12 5 (1.95%) Mobile Device Management
13 4 (1.56%) Asset Management
13 4 (1.56%) Trend Analysis
14 3 (1.17%) Continuous Improvement
Programming Languages
1 23 (8.95%) SQL
2 8 (3.11%) PowerShell
3 7 (2.72%) C
4 3 (1.17%) XPath
5 2 (0.78%) Java
6 1 (0.39%) Bash Shell
6 1 (0.39%) C#
6 1 (0.39%) Shell Script
Qualifications
1 48 (18.68%) Microsoft Certification
2 30 (11.67%) Degree
3 24 (9.34%) MCSE
4 20 (7.78%) MCP
5 18 (7.00%) MCSA
6 13 (5.06%) MCDST
7 11 (4.28%) CCNA
7 11 (4.28%) Cisco Certification
7 11 (4.28%) MCITP
8 10 (3.89%) Citrix Certification
9 9 (3.50%) ITIL Certification
10 3 (1.17%) MCTS
10 3 (1.17%) MOS
11 2 (0.78%) ITIL Foundation Certificate
12 1 (0.39%) CCNP
12 1 (0.39%) HND
12 1 (0.39%) NVQ Level 3
12 1 (0.39%) NVQ Level 4
Quality Assurance & Compliance
1 21 (8.17%) SLA
2 5 (1.95%) ISO/IEC 27001
3 1 (0.39%) Data Quality
System Software
1 140 (54.47%) Active Directory
2 41 (15.95%) VMware Infrastructure
3 22 (8.56%) XenApp
4 16 (6.23%) Hyper-V
5 12 (4.67%) XenDesktop
6 6 (2.33%) Terminal Services
7 4 (1.56%) vSphere
8 3 (1.17%) VMware ESXi
8 3 (1.17%) VMware Workstation
9 2 (0.78%) qmail
10 1 (0.39%) VMware ESX
Systems Management
1 21 (8.17%) SCCM
2 12 (4.67%) Norton AntiVirus
3 2 (0.78%) Backup Exec
3 2 (0.78%) Systems Management Server (SMS)
4 1 (0.39%) Casper Suite
4 1 (0.39%) Control-M
4 1 (0.39%) HP SIM
4 1 (0.39%) NetBackup
4 1 (0.39%) WSUS
Vendors
1 146 (56.81%) Microsoft
2 60 (23.35%) Citrix
3 50 (19.46%) VMware
4 43 (16.73%) Cisco
5 29 (11.28%) Apple
6 16 (6.23%) Avaya
7 14 (5.45%) Remedy
8 13 (5.06%) Interwoven
9 12 (4.67%) Symantec
10 11 (4.28%) HP
11 9 (3.50%) Dell
11 9 (3.50%) iManage
11 9 (3.50%) Mitel
12 8 (3.11%) Intel Security
13 7 (2.72%) CyberSource
13 7 (2.72%) ServiceNow
14 6 (2.33%) Oracle
15 5 (1.95%) Xerox
16 4 (1.56%) MobileIron
17 3 (1.17%) IBM
London
Comtecs
Salary: £25000 - £28000 Per Annum +Bonus +Benefits
Posted: 11 hours ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £25000 - £30000 per annum + benefits
Posted: 12 hours ago
North West London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: 4 days ago
South East London
Dunsdon Rose
Salary: From £25,000 to £32,000 per annum Bonus + Benefits Package
Posted: 4 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 8 days ago
London
Reco Group
Salary: £25,000 - £35,000 per year
Posted: 20 days ago
London
Huxley
Salary: £30000 - £50000 per annum + competitive
Posted: 26 days ago