The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 506 515 521
Rank change year-on-year
+9 +6
Permanent jobs requiring a 2nd Line Support Analyst 130 143 175
As % of all permanent IT jobs located in London 0.33% 0.32% 0.35%
As % of the Job Titles category 0.34% 0.33% 0.37%
Number of salaries quoted 122 131 164
Median salary £30,000 £31,000 £29,000
Median salary % change year-on-year
-3.22% +6.89%
90% offered a salary of more than £22,550 £26,000 £22,650
10% offered a salary of more than £37,950 £40,750 £48,500
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38177 42950 47461
As % of all permanent IT jobs located in London 95.67% 95.70% 95.99%
Number of salaries quoted 33215 36341 39768
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 29 June 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +36 13 £31,000 -0.80% 2
Kingston Upon Thames - 6 £28,250 - 1
Croydon 0 2 £21,500 -21.81%
Canary Wharf - 2 £26,000 -
Coulsdon - 2 £23,000 -
Bromley - 1 £32,500 -
Twickenham - 1 £22,500 -
Wimbledon - 1 £31,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 29 June 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 198 (75.57%) Windows
2 142 (54.20%) Active Directory
3 139 (53.05%) Microsoft
4 111 (42.37%) MS Office
5 93 (35.50%) Windows 7
6 89 (33.97%) ITIL
7 79 (30.15%) Windows Server
8 68 (25.95%) MS Exchange
9 62 (23.66%) MS Excel
10 57 (21.76%) Citrix
11 47 (17.94%) Microsoft Certification
12 46 (17.56%) VMware
13 39 (14.89%) Cisco
14 38 (14.50%) Legal
15 37 (14.12%) Office 365
16 36 (13.74%) Finance
16 36 (13.74%) VMware Infrastructure
17 35 (13.36%) Apple
18 33 (12.60%) TCP/IP
18 33 (12.60%) Windows Server 2008
19 28 (10.69%) Windows 8
19 28 (10.69%) Windows Server 2012
20 26 (9.92%) MCSE
20 26 (9.92%) Law
20 26 (9.92%) Blackberry
21 25 (9.54%) LAN
21 25 (9.54%) Degree
22 24 (9.16%) VPN
22 24 (9.16%) DNS
23 23 (8.78%) Firewall

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (25.95%) MS Exchange
2 21 (8.02%) Blackberry Enterprise Server
3 20 (7.63%) Exchange Server 2010
4 18 (6.87%) Exchange Server 2013
5 13 (4.96%) Skype for Business
6 12 (4.58%) Exchange Server 2007
7 9 (3.44%) Exchange Server 2000
8 8 (3.05%) Exchange Server 2003
9 7 (2.67%) SharePoint
10 5 (1.91%) IBM Notes
10 5 (1.91%) IIS
11 3 (1.15%) Apache
12 2 (0.76%) IBM Domino
13 1 (0.38%) Adobe Experience Manager
13 1 (0.38%) SharePoint 2010
13 1 (0.38%) SharePoint 2013
13 1 (0.38%) WordPress
Applications
1 111 (42.37%) MS Office
2 62 (23.66%) MS Excel
3 13 (4.96%) MS PowerPoint
4 4 (1.53%) Adobe Creative Suite
Business Applications
1 3 (1.15%) Fredhopper
1 3 (1.15%) Magento
1 3 (1.15%) Remedy ITSM
2 2 (0.76%) Dynamics AX
2 2 (0.76%) Dynamics CRM
3 1 (0.38%) Eagle PACE
3 1 (0.38%) Markit EDM
3 1 (0.38%) thinkFolio
Cloud Services
1 37 (14.12%) Office 365
2 3 (1.15%) Mimecast
3 2 (0.76%) Cloud Computing
4 1 (0.38%) Amazon AWS
4 1 (0.38%) Google Apps
Communications & Networking
1 33 (12.60%) TCP/IP
2 25 (9.54%) LAN
3 24 (9.16%) DNS
3 24 (9.16%) VPN
4 23 (8.78%) DHCP
4 23 (8.78%) Firewall
5 21 (8.02%) WAN
6 14 (5.34%) VoIP
7 11 (4.20%) SAN
8 10 (3.82%) Wireless
9 9 (3.44%) Fibre Channel
9 9 (3.44%) iSCSI
10 7 (2.67%) Internet
11 6 (2.29%) Ethernet
12 3 (1.15%) Cisco IOS
12 3 (1.15%) IP Telephony
13 2 (0.76%) Cisco ASA
13 2 (0.76%) PBX
13 2 (0.76%) SMS
14 1 (0.38%) ADSL
Database & Business Intelligence
1 18 (6.87%) SQL Server
2 12 (4.58%) SQL Server Reporting Services
3 2 (0.76%) MarkLogic
3 2 (0.76%) Relational Database
3 2 (0.76%) SQL Server Integration Services
4 1 (0.38%) MS Access
4 1 (0.38%) MySQL
4 1 (0.38%) SQL Server 2008
4 1 (0.38%) SQL Server 2012
Development Applications
1 4 (1.53%) JIRA
2 3 (1.15%) Git (software)
2 3 (1.15%) Subversion
General
1 38 (14.50%) Legal
2 36 (13.74%) Finance
3 26 (9.92%) Law
4 8 (3.05%) Banking
5 7 (2.67%) Local Government
6 6 (2.29%) Marketing
7 5 (1.91%) Publishing
7 5 (1.91%) Retail
7 5 (1.91%) Telecoms
8 4 (1.53%) Advertising
8 4 (1.53%) Back Office
9 3 (1.15%) Front Office
9 3 (1.15%) Pharmaceutical
10 1 (0.38%) Aerospace
10 1 (0.38%) Automotive
10 1 (0.38%) Financial Institution
10 1 (0.38%) German Language
10 1 (0.38%) Manufacturing
10 1 (0.38%) Music Industry
Libraries, Frameworks & Software Standards
1 12 (4.58%) Web Services
2 11 (4.20%) XML
3 9 (3.44%) .NET
4 5 (1.91%) ASP.NET
5 4 (1.53%) X-Windows
6 3 (1.15%) XSL
7 2 (0.76%) ASP.NET Web Forms
7 2 (0.76%) Software Packaging
Miscellaneous
1 26 (9.92%) Blackberry
2 23 (8.78%) iPhone
3 22 (8.40%) Video Conferencing
4 16 (6.11%) Smartphone
5 8 (3.05%) Analytical Skills
6 6 (2.29%) iPad
7 3 (1.15%) Client/Server
7 3 (1.15%) Driving Licence
7 3 (1.15%) Mathematics
8 2 (0.76%) Computer Science
8 2 (0.76%) EPoS
8 2 (0.76%) Fat Client
8 2 (0.76%) Foreign Exchange (FX)
8 2 (0.76%) Management Information System
8 2 (0.76%) Thin Client
8 2 (0.76%) User Experience
8 2 (0.76%) Wiki
9 1 (0.38%) Hedge funds
9 1 (0.38%) PDA
9 1 (0.38%) RSA SecurID
Operating Systems
1 198 (75.57%) Windows
2 93 (35.50%) Windows 7
3 79 (30.15%) Windows Server
4 33 (12.60%) Windows Server 2008
5 28 (10.69%) Windows 8
5 28 (10.69%) Windows Server 2012
6 19 (7.25%) Windows Server 2003
7 16 (6.11%) Windows 10
8 15 (5.73%) Apple iOS
9 14 (5.34%) Windows XP
10 12 (4.58%) Mac OS X
10 12 (4.58%) Windows 2000 Server
11 10 (3.82%) Android
11 10 (3.82%) Linux
12 6 (2.29%) Unix
13 4 (1.53%) Windows Vista
14 2 (0.76%) Mac OS
14 2 (0.76%) Windows NT
14 2 (0.76%) Windows Phone
15 1 (0.38%) AIX
Processes & Methodologies
1 89 (33.97%) ITIL
2 22 (8.40%) Incident Management
3 17 (6.49%) Service Management
4 16 (6.11%) CRM
5 15 (5.73%) Service Delivery
6 14 (5.34%) ITIL V3
6 14 (5.34%) Problem Management
7 13 (4.96%) Document Management
8 12 (4.58%) Mentoring
9 11 (4.20%) Change Control
10 8 (3.05%) Mobile Device Management
11 7 (2.67%) Investment Management
12 6 (2.29%) Disaster Recovery
12 6 (2.29%) Workflow
13 5 (1.91%) MVC
13 5 (1.91%) Patch Management
13 5 (1.91%) Time Management
13 5 (1.91%) Trend Analysis
14 4 (1.53%) ISMS
14 4 (1.53%) Knowledge Management
Programming Languages
1 23 (8.78%) SQL
2 5 (1.91%) C
3 4 (1.53%) C#
3 4 (1.53%) PowerShell
4 3 (1.15%) VB
4 3 (1.15%) XPath
5 1 (0.38%) Java
5 1 (0.38%) Shell Script
Qualifications
1 47 (17.94%) Microsoft Certification
2 26 (9.92%) MCSE
3 25 (9.54%) Degree
4 23 (8.78%) MCP
5 18 (6.87%) ITIL Certification
6 14 (5.34%) MCSA
7 13 (4.96%) CCNA
7 13 (4.96%) Cisco Certification
8 12 (4.58%) MCITP
9 9 (3.44%) MCDST
10 3 (1.15%) CompTIA Security+
10 3 (1.15%) Security+ Certification
11 2 (0.76%) Citrix Certification
11 2 (0.76%) ITIL Foundation Certificate
12 1 (0.38%) MCTS
Quality Assurance & Compliance
1 11 (4.20%) SLA
2 4 (1.53%) ISO/IEC 27001
System Software
1 142 (54.20%) Active Directory
2 36 (13.74%) VMware Infrastructure
3 19 (7.25%) XenApp
4 11 (4.20%) Hyper-V
4 11 (4.20%) XenDesktop
5 3 (1.15%) qmail
6 2 (0.76%) Terminal Services
7 1 (0.38%) Virtual Desktop
7 1 (0.38%) VMware ESX
7 1 (0.38%) vSphere
Systems Management
1 16 (6.11%) SCCM
2 4 (1.53%) Casper Suite
2 4 (1.53%) Norton AntiVirus
3 2 (0.76%) SCOM
3 2 (0.76%) Systems Management Server (SMS)
4 1 (0.38%) Backup Exec
4 1 (0.38%) Control-M
4 1 (0.38%) HP SIM
4 1 (0.38%) NetBackup
Vendors
1 139 (53.05%) Microsoft
2 57 (21.76%) Citrix
3 46 (17.56%) VMware
4 39 (14.89%) Cisco
5 35 (13.36%) Apple
6 14 (5.34%) Avaya
7 12 (4.58%) Dell
7 12 (4.58%) HP
8 11 (4.20%) Interwoven
9 8 (3.05%) Mitel
9 8 (3.05%) Oracle
9 8 (3.05%) Remedy
9 8 (3.05%) ServiceNow
10 7 (2.67%) iManage
11 5 (1.91%) Adobe
11 5 (1.91%) Altiris
11 5 (1.91%) Lotus
11 5 (1.91%) Samsung
11 5 (1.91%) Symantec
11 5 (1.91%) Xerox
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 2 hours ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
London
Robert Walters UK
Salary: £40000 - £44000 per annum
Posted: 5 days ago
London
Tria Recruitment
Salary: £4000 - £32000 per annum + Benefits
Posted: 4 days ago
London
Linux Recruit
Salary: £25000 - £28000 per annum + Attractive benefit package
Posted: 6 days ago
East London
Latcom Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 6 days ago
Central London / West End
Araya Partners Ltd
Salary: From £35,000 to £45,000 per annum Salary is approx 35-45k base + bonus
Posted: 6 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 5 days ago
City of London
Energon Global
Salary: £20000 - £30000 per annum + Bonus + Benefits
Posted: 26 days ago