The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 526 565 582
Rank change year-on-year
+39 +17
Permanent jobs requiring a 2nd Line Support Analyst 92 62 51
As % of all permanent IT jobs located in London 0.20% 0.13% 0.11%
As % of the Job Titles category 0.22% 0.14% 0.11%
Number of salaries quoted 86 57 45
Average salary £29,000 £26,750 £30,000
Average salary % change year-on-year
+8.41% -10.83%
90% offered a salary of more than £24,250 £23,300 £24,000
10% offered a salary of more than £40,750 £37,500 £37,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42355 43349 45261
As % of all permanent IT jobs located in London 93.77% 94.00% 94.36%
Number of salaries quoted 36017 36087 39032
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 24 November 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 25 £38,500 +42.59% 1
Croydon +6 2 £28,750 -4.16%
Uxbridge +1 2 £24,000 -36.00% 1
Canary Wharf - 2 £37,500 -
Hounslow - 2 £27,500 -
Sidcup - 2 £28,750 -
Kingston Upon Thames +1 1 £31,000 +3.33%
Stanmore - 1 £22,000 -
Wembley - 1 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 24 November 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 144 (77.84%) Windows
2 117 (63.24%) Active Directory
3 92 (49.73%) MS Office
4 82 (44.32%) Microsoft
5 73 (39.46%) Windows XP
6 71 (38.38%) Windows 7
7 64 (34.59%) MS Exchange
8 62 (33.51%) Citrix
9 60 (32.43%) Blackberry
10 52 (28.11%) MS Excel
11 47 (25.41%) ITIL
12 44 (23.78%) Blackberry Enterprise Server
13 43 (23.24%) Windows Server 2008
14 42 (22.70%) Cisco
14 42 (22.70%) LAN
15 40 (21.62%) SQL
16 35 (18.92%) Windows Server 2003
16 35 (18.92%) Finance
17 33 (17.84%) DNS
18 32 (17.30%) WAN
18 32 (17.30%) VPN
18 32 (17.30%) Microsoft Certification
19 31 (16.76%) TCP/IP
19 31 (16.76%) DHCP
20 30 (16.22%) Exchange Server 2010
21 28 (15.14%) Exchange Server 2007
21 28 (15.14%) Apple
22 22 (11.89%) Degree
23 21 (11.35%) Windows 8
24 20 (10.81%) Exchange Server 2003

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 24 November 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (34.59%) MS Exchange
2 44 (23.78%) Blackberry Enterprise Server
3 30 (16.22%) Exchange Server 2010
4 28 (15.14%) Exchange Server 2007
5 20 (10.81%) Exchange Server 2003
6 10 (5.41%) IIS
7 9 (4.86%) SharePoint
8 5 (2.70%) Lync
9 4 (2.16%) IBM Notes
10 1 (0.54%) SharePoint 2010
Applications
1 92 (49.73%) MS Office
2 52 (28.11%) MS Excel
3 7 (3.78%) MS Visio
3 7 (3.78%) MS PowerPoint
3 7 (3.78%) MS Project
4 2 (1.08%) Adobe Creative Suite
Cloud Services
1 3 (1.62%) Office 365
2 1 (0.54%) Cloud Computing
2 1 (0.54%) Microsoft Azure
Communications & Networking
1 42 (22.70%) LAN
2 33 (17.84%) DNS
3 32 (17.30%) WAN
3 32 (17.30%) VPN
4 31 (16.76%) DHCP
4 31 (16.76%) TCP/IP
5 10 (5.41%) Wireless
6 6 (3.24%) VoIP
6 6 (3.24%) Internet
7 5 (2.70%) Firewall
7 5 (2.70%) Cisco IOS
8 4 (2.16%) IP Telephony
9 3 (1.62%) SAN
10 2 (1.08%) Intranet
10 2 (1.08%) Network Security
11 1 (0.54%) iSCSI
11 1 (0.54%) Unified Communications
11 1 (0.54%) Wi-Fi
11 1 (0.54%) 3G
11 1 (0.54%) Broadband
Database & Business Intelligence
1 18 (9.73%) SQL Server
2 4 (2.16%) MarkLogic
3 3 (1.62%) SQL Server 2008
4 2 (1.08%) SQL Server 2005
General
1 35 (18.92%) Finance
2 15 (8.11%) Law
3 13 (7.03%) Banking
4 12 (6.49%) Legal
5 6 (3.24%) Retail
5 6 (3.24%) Financial Institution
6 5 (2.70%) Publishing
7 2 (1.08%) Front Office
7 2 (1.08%) Telecoms
8 1 (0.54%) Investment Banking
8 1 (0.54%) Marketing
8 1 (0.54%) German Language
8 1 (0.54%) Advertising
Libraries, Frameworks & Software Standards
1 9 (4.86%) XML
2 8 (4.32%) FIX Protocol
3 7 (3.78%) .NET
4 6 (3.24%) CSS
4 6 (3.24%) HTML
5 5 (2.70%) Web Services
6 1 (0.54%) COM
6 1 (0.54%) XMPP
6 1 (0.54%) .NET Framework
6 1 (0.54%) Application Packaging
Miscellaneous
1 60 (32.43%) Blackberry
2 18 (9.73%) iPhone
3 9 (4.86%) iPad
3 9 (4.86%) Video Conferencing
4 8 (4.32%) Derivative
4 8 (4.32%) Foreign Exchange (FX)
5 7 (3.78%) Analytical Skills
6 6 (3.24%) IVR
7 4 (2.16%) Handset
7 4 (2.16%) PDA
8 2 (1.08%) Computer Science
9 1 (0.54%) Fat Client
9 1 (0.54%) Data Protection Act
9 1 (0.54%) Digital Media
9 1 (0.54%) Client/Server
9 1 (0.54%) SecurID
9 1 (0.54%) Streaming Media
9 1 (0.54%) EPoS
9 1 (0.54%) Thin Client
9 1 (0.54%) Management Information System
Operating Systems
1 144 (77.84%) Windows
2 73 (39.46%) Windows XP
3 71 (38.38%) Windows 7
4 43 (23.24%) Windows Server 2008
5 35 (18.92%) Windows Server 2003
6 21 (11.35%) Windows 8
7 13 (7.03%) Mac OS X
8 11 (5.95%) UNIX
9 10 (5.41%) Android
10 9 (4.86%) Linux
11 8 (4.32%) Windows 2000
12 7 (3.78%) Windows Vista
13 3 (1.62%) Apple iOS
14 2 (1.08%) Mac OS
15 1 (0.54%) Windows Server 2012
15 1 (0.54%) Windows Mobile
Processes & Methodologies
1 47 (25.41%) ITIL
2 13 (7.03%) Problem Management
2 13 (7.03%) Time Management
2 13 (7.03%) Change Control
3 11 (5.95%) Incident Management
4 9 (4.86%) Project Planning
4 9 (4.86%) Mobile Device Management
5 7 (3.78%) CRM
6 6 (3.24%) Service Delivery
6 6 (3.24%) Document Management
6 6 (3.24%) QMS
7 5 (2.70%) Service Management
8 4 (2.16%) Quality Management
8 4 (2.16%) Business Continuity
8 4 (2.16%) Asset Management
9 3 (1.62%) Mentoring
9 3 (1.62%) ITIL V3
9 3 (1.62%) Continuous Improvement
10 2 (1.08%) Information Security
10 2 (1.08%) Information Security Management
Programming Languages
1 40 (21.62%) SQL
2 10 (5.41%) Java
3 6 (3.24%) JavaScript
4 4 (2.16%) PowerShell
5 3 (1.62%) VBScript
6 2 (1.08%) VB
6 2 (1.08%) C#
7 1 (0.54%) Perl
7 1 (0.54%) Python
7 1 (0.54%) Objective-C
Qualifications
1 32 (17.30%) Microsoft Certification
2 22 (11.89%) Degree
3 12 (6.49%) MCSE
4 8 (4.32%) MCP
5 5 (2.70%) ITIL Foundation Certificate
6 4 (2.16%) A+ Certification
7 3 (1.62%) MCSA
7 3 (1.62%) CCNA
7 3 (1.62%) Cisco Certification
7 3 (1.62%) MCITP
8 2 (1.08%) ITIL Certification
8 2 (1.08%) MOS
9 1 (0.54%) VMware Certified Professional (VCP)
9 1 (0.54%) MCTS
9 1 (0.54%) Citrix Certification
Quality Assurance & Compliance
1 8 (4.32%) SLA
2 4 (2.16%) ISO 9001
3 1 (0.54%) QA
System Software
1 117 (63.24%) Active Directory
2 9 (4.86%) VMware Infrastructure
3 3 (1.62%) XenApp
3 3 (1.62%) vSphere
4 2 (1.08%) VMware ESX
4 2 (1.08%) Citrix Presentation Server
5 1 (0.54%) Terminal Services
5 1 (0.54%) XenDesktop
Systems Management
1 8 (4.32%) SCCM
2 5 (2.70%) Casper Suite
3 3 (1.62%) Norton AntiVirus
4 2 (1.08%) Backup Exec
5 1 (0.54%) WSUS
5 1 (0.54%) NetBackup
5 1 (0.54%) Symantec Enterprise Vault
Vendors
1 82 (44.32%) Microsoft
2 62 (33.51%) Citrix
3 42 (22.70%) Cisco
4 28 (15.14%) Apple
5 20 (10.81%) Avaya
6 17 (9.19%) VMware
7 15 (8.11%) Mitel
8 12 (6.49%) Bloomberg
9 9 (4.86%) Reuters
10 8 (4.32%) Wyse
10 8 (4.32%) Oracle
11 7 (3.78%) Dell
12 6 (3.24%) HP
12 6 (3.24%) Juniper
12 6 (3.24%) BMC
12 6 (3.24%) Kofax
12 6 (3.24%) Sophos
12 6 (3.24%) Autodesk
12 6 (3.24%) Symantec
12 6 (3.24%) ServiceNow
Uxbridge
Capita - ITPS
Salary: £24000 - £27000 per annum + Excellent Benefits
Posted: 11 hours ago
City, London
ReThink Recruitment
Salary: £24000.00 - £28000.00 per annum + benefits
Posted: 13 hours ago
London
Etech Partners
Salary: Up to £25,000 per annum
Posted: 4 days ago
London
D A I Europe Ltd
Salary: Competitive Salary + Excellent benefits
Posted: 12 days ago
East London
Macnamara ICT Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 20 days ago