The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 509 548 564
Rank change year-on-year
+39 +16
Permanent jobs requiring a 2nd Line Support Analyst 99 67 64
As % of all permanent IT jobs located in London 0.24% 0.16% 0.14%
As % of the Job Titles category 0.26% 0.17% 0.15%
Number of salaries quoted 93 62 58
Average salary £29,500 £27,000 £31,250
Average salary % change year-on-year
+9.25% -13.60%
90% offered a salary of more than £25,000 £22,050 £22,050
10% offered a salary of more than £41,000 £32,500 £37,500
UK excluding London average salary £26,000 £25,000 £24,250
% change year-on-year
+4.00% +3.09%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38776 40118 42976
As % of all permanent IT jobs located in London 93.85% 93.84% 94.38%
Number of salaries quoted 32989 32860 37014
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 26 January 2015.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 31 £40,000 +40.35% 1
Croydon +12 2 £27,500 +17.02% 1
Uxbridge - 2 £25,500 -
Sidcup -12 1 £29,000 +20.20%
Canary Wharf - 1 £37,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 26 January 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 142 (72.82%) Windows
2 103 (52.82%) Active Directory
3 92 (47.18%) Microsoft
4 88 (45.13%) MS Office
5 69 (35.38%) MS Excel
5 69 (35.38%) Windows XP
6 66 (33.85%) Windows 7
7 59 (30.26%) Citrix
8 54 (27.69%) MS Exchange
9 51 (26.15%) ITIL
10 43 (22.05%) SQL
11 37 (18.97%) Windows Server 2008
12 33 (16.92%) Blackberry
13 32 (16.41%) Finance
14 31 (15.90%) Microsoft Certification
15 29 (14.87%) LAN
16 28 (14.36%) Cisco
16 28 (14.36%) Windows Server 2003
17 25 (12.82%) Blackberry Enterprise Server
17 25 (12.82%) VPN
18 24 (12.31%) Degree
19 23 (11.79%) Exchange Server 2007
20 22 (11.28%) Exchange Server 2010
20 22 (11.28%) VMware
21 21 (10.77%) WAN
21 21 (10.77%) TCP/IP
22 20 (10.26%) DNS
22 20 (10.26%) SQL Server
23 19 (9.74%) MCSE
23 19 (9.74%) Law

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 26 January 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 54 (27.69%) MS Exchange
2 25 (12.82%) Blackberry Enterprise Server
3 23 (11.79%) Exchange Server 2007
4 22 (11.28%) Exchange Server 2010
5 15 (7.69%) Exchange Server 2003
6 9 (4.62%) IIS
7 6 (3.08%) SharePoint
8 5 (2.56%) Lync
9 4 (2.05%) IBM Notes
10 1 (0.51%) SharePoint 2010
10 1 (0.51%) WorkSite
10 1 (0.51%) SharePoint 2013
Applications
1 88 (45.13%) MS Office
2 69 (35.38%) MS Excel
3 10 (5.13%) MS PowerPoint
4 5 (2.56%) MS Project
4 5 (2.56%) MS Visio
5 1 (0.51%) Acrobat
5 1 (0.51%) InDesign
Cloud Services
1 3 (1.54%) SaaS
1 3 (1.54%) Office 365
2 1 (0.51%) Microsoft Azure
Communications & Networking
1 29 (14.87%) LAN
2 25 (12.82%) VPN
3 21 (10.77%) WAN
3 21 (10.77%) TCP/IP
4 20 (10.26%) DNS
5 18 (9.23%) DHCP
6 9 (4.62%) Firewall
7 8 (4.10%) VoIP
8 7 (3.59%) SAN
8 7 (3.59%) Internet
9 4 (2.05%) IP Telephony
10 3 (1.54%) Wi-Fi
11 2 (1.03%) Wireless
12 1 (0.51%) Network Security
12 1 (0.51%) iSCSI
12 1 (0.51%) Unified Communications
12 1 (0.51%) 3G
12 1 (0.51%) Broadband
12 1 (0.51%) Intranet
12 1 (0.51%) Ethernet
Database & Business Intelligence
1 20 (10.26%) SQL Server
2 4 (2.05%) MarkLogic
3 2 (1.03%) SQL Server 2008
4 1 (0.51%) SQL Server 2005
4 1 (0.51%) SQL Server Integration Services
Development Applications
1 3 (1.54%) Toad
2 2 (1.03%) Subversion
2 2 (1.03%) JIRA
2 2 (1.03%) Git (software)
General
1 32 (16.41%) Finance
2 19 (9.74%) Law
3 17 (8.72%) Banking
4 11 (5.64%) Retail
5 10 (5.13%) Legal
6 5 (2.56%) Financial Institution
7 4 (2.05%) Telecoms
7 4 (2.05%) Publishing
8 3 (1.54%) German Language
9 2 (1.03%) Italian Language
9 2 (1.03%) Russian Language
9 2 (1.03%) Spanish Language
9 2 (1.03%) Investment Banking
9 2 (1.03%) Pharmaceutical
9 2 (1.03%) Front Office
9 2 (1.03%) French Language
10 1 (0.51%) Advertising
10 1 (0.51%) Marketing
Libraries, Frameworks & Software Standards
1 10 (5.13%) XML
2 8 (4.10%) .NET
3 7 (3.59%) FIX Protocol
4 5 (2.56%) HTML
4 5 (2.56%) CSS
5 4 (2.05%) Web Services
6 3 (1.54%) .NET Framework
7 2 (1.03%) COM
8 1 (0.51%) ASP.NET
Miscellaneous
1 33 (16.92%) Blackberry
2 8 (4.10%) iPad
3 7 (3.59%) iPhone
3 7 (3.59%) Derivative
3 7 (3.59%) Foreign Exchange (FX)
3 7 (3.59%) Analytical Skills
4 6 (3.08%) Video Conferencing
5 5 (2.56%) EPoS
6 4 (2.05%) IVR
6 4 (2.05%) PDA
7 3 (1.54%) Client/Server
7 3 (1.54%) Mathematics
8 2 (1.03%) Computer Science
8 2 (1.03%) Management Information System
9 1 (0.51%) Thin Client
9 1 (0.51%) Streaming Media
9 1 (0.51%) Fat Client
9 1 (0.51%) Data Protection Act
9 1 (0.51%) Digital Media
Operating Systems
1 142 (72.82%) Windows
2 69 (35.38%) Windows XP
3 66 (33.85%) Windows 7
4 37 (18.97%) Windows Server 2008
5 28 (14.36%) Windows Server 2003
6 13 (6.67%) Linux
6 13 (6.67%) Windows 8
7 10 (5.13%) UNIX
8 5 (2.56%) Windows Server 2012
8 5 (2.56%) Mac OS X
8 5 (2.56%) Windows Vista
9 4 (2.05%) Windows 2000
10 3 (1.54%) Android
10 3 (1.54%) Apple iOS
11 2 (1.03%) Red Hat Enterprise Linux
12 1 (0.51%) Mac OS
Processes & Methodologies
1 51 (26.15%) ITIL
2 19 (9.74%) Problem Management
2 19 (9.74%) Incident Management
3 18 (9.23%) Project Planning
4 17 (8.72%) Change Control
5 10 (5.13%) CRM
6 9 (4.62%) Time Management
7 7 (3.59%) Service Management
8 6 (3.08%) Service Delivery
9 5 (2.56%) Business Continuity
9 5 (2.56%) Document Management
10 3 (1.54%) E-Commerce
11 2 (1.03%) Information Security Management
11 2 (1.03%) Security Management
11 2 (1.03%) Practice Management
11 2 (1.03%) Information Security
11 2 (1.03%) Asset Management
11 2 (1.03%) QMS
11 2 (1.03%) Mobile Device Management
11 2 (1.03%) ITIL V3
Programming Languages
1 43 (22.05%) SQL
2 9 (4.62%) Java
3 5 (2.56%) JavaScript
4 3 (1.54%) PL/SQL
5 2 (1.03%) VBScript
5 2 (1.03%) VB
5 2 (1.03%) XPath
5 2 (1.03%) PowerShell
6 1 (0.51%) Python
6 1 (0.51%) Objective-C
6 1 (0.51%) C
6 1 (0.51%) Perl
Qualifications
1 31 (15.90%) Microsoft Certification
2 24 (12.31%) Degree
3 19 (9.74%) MCSE
4 7 (3.59%) MCP
5 5 (2.56%) ITIL Foundation Certificate
6 4 (2.05%) Cisco Certification
6 4 (2.05%) CCNA
7 3 (1.54%) A+ Certification
8 1 (0.51%) ITIL Certification
8 1 (0.51%) MCITP
8 1 (0.51%) Citrix Certification
8 1 (0.51%) MCSA
Quality Assurance & Compliance
1 3 (1.54%) SLA
System Software
1 103 (52.82%) Active Directory
2 13 (6.67%) VMware Infrastructure
3 3 (1.54%) XenApp
3 3 (1.54%) vSphere
4 2 (1.03%) Terminal Services
4 2 (1.03%) VMware ESX
5 1 (0.51%) Citrix Presentation Server
5 1 (0.51%) ISA Server
5 1 (0.51%) XenDesktop
Systems Management
1 8 (4.10%) SCCM
2 3 (1.54%) Norton AntiVirus
3 2 (1.03%) Backup Exec
4 1 (0.51%) Symantec Enterprise Vault
4 1 (0.51%) Casper Suite
Vendors
1 92 (47.18%) Microsoft
2 59 (30.26%) Citrix
3 28 (14.36%) Cisco
4 22 (11.28%) VMware
5 16 (8.21%) Wyse
6 14 (7.18%) Avaya
7 11 (5.64%) ServiceNow
8 10 (5.13%) Apple
9 9 (4.62%) Mitel
9 9 (4.62%) Bloomberg
10 8 (4.10%) Reuters
10 8 (4.10%) Oracle
11 5 (2.56%) Dell
11 5 (2.56%) Symantec
11 5 (2.56%) Remedy
12 4 (2.05%) Sophos
12 4 (2.05%) Kofax
12 4 (2.05%) Lotus
12 4 (2.05%) BMC
12 4 (2.05%) NetApp
Croydon, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + 25 days holidays & pension
Posted: 5 days ago
West London
Fitzrovia I.T. Limited
Salary: Up to £28,000 per annum
Posted: 11 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 11 days ago
West London
DP Connect
Salary: £24000 per annum
Posted: 19 days ago