The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 505 558 562
Rank change year-on-year
+53 +4
Permanent jobs requiring a 2nd Line Support Analyst 123 95 54
As % of all permanent IT jobs located in London 0.28% 0.19% 0.12%
As % of the Job Titles category 0.30% 0.21% 0.13%
Number of salaries quoted 111 90 51
Average salary £32,000 £27,000 £30,000
Average salary % change year-on-year
+18.51% -10.00%
90% offered a salary of more than £25,000 £22,450 £23,000
10% offered a salary of more than £37,000 £37,050 £45,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41632 45743 41625
As % of all permanent IT jobs located in London 93.54% 93.84% 93.83%
Number of salaries quoted 35154 37996 35183
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,982 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 6 May 2015.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 26 £32,500 +14.03% 1
Croydon +9 2 £28,000 +33.33%
Sidcup - 2 £32,500 -
Wimbledon -9 1 - -
Brentford - 1 £27,000 -
Kingston Upon Thames - 1 £29,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 6 May 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 154 (71.96%) Windows
2 106 (49.53%) Active Directory
3 105 (49.07%) Microsoft
4 82 (38.32%) MS Office
5 76 (35.51%) MS Excel
6 68 (31.78%) ITIL
7 67 (31.31%) Windows 7
8 52 (24.30%) Citrix
9 50 (23.36%) MS Exchange
10 46 (21.50%) Windows XP
11 45 (21.03%) Finance
12 41 (19.16%) Blackberry
12 41 (19.16%) Microsoft Certification
13 36 (16.82%) SQL Server
14 29 (13.55%) MCSE
15 28 (13.08%) VMware
16 27 (12.62%) Law
16 27 (12.62%) Degree
17 26 (12.15%) WAN
17 26 (12.15%) Cisco
18 25 (11.68%) LAN
18 25 (11.68%) Exchange Server 2010
19 22 (10.28%) Firewall
20 21 (9.81%) SQL
20 21 (9.81%) VMware Infrastructure
21 20 (9.35%) Legal
22 19 (8.88%) TCP/IP
22 19 (8.88%) Windows Server 2008
22 19 (8.88%) MS PowerPoint
22 19 (8.88%) Incident Management

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 6 May 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (23.36%) MS Exchange
2 25 (11.68%) Exchange Server 2010
3 16 (7.48%) IIS
4 13 (6.07%) SharePoint
5 12 (5.61%) Exchange Server 2007
6 11 (5.14%) Blackberry Enterprise Server
7 9 (4.21%) Exchange Server 2003
8 6 (2.80%) Exchange Server 2013
9 5 (2.34%) IBM Notes
10 4 (1.87%) Lync
11 2 (0.93%) WorkSite
12 1 (0.47%) SharePoint 2010
12 1 (0.47%) SharePoint 2013
Applications
1 82 (38.32%) MS Office
2 76 (35.51%) MS Excel
3 19 (8.88%) MS PowerPoint
4 3 (1.40%) Acrobat
4 3 (1.40%) InDesign
5 2 (0.93%) Adobe Creative Suite
Business Applications
1 1 (0.47%) Dynamics NAV
Cloud Services
1 3 (1.40%) SaaS
1 3 (1.40%) Office 365
1 3 (1.40%) Symantec.cloud
2 1 (0.47%) Mimecast
Communications & Networking
1 26 (12.15%) WAN
2 25 (11.68%) LAN
3 22 (10.28%) Firewall
4 19 (8.88%) TCP/IP
5 14 (6.54%) VPN
6 11 (5.14%) VoIP
7 10 (4.67%) SAN
7 10 (4.67%) Wi-Fi
8 9 (4.21%) DHCP
8 9 (4.21%) DNS
9 7 (3.27%) IP Telephony
10 4 (1.87%) Internet
11 3 (1.40%) VLAN
11 3 (1.40%) FTP
12 2 (0.93%) ADSL
12 2 (0.93%) Cisco IOS
13 1 (0.47%) iSCSI
13 1 (0.47%) DSL
13 1 (0.47%) Intranet
13 1 (0.47%) Ethernet
Database & Business Intelligence
1 36 (16.82%) SQL Server
2 4 (1.87%) SQL Server 2012
3 1 (0.47%) SQL Server Integration Services
Development Applications
1 3 (1.40%) Toad
2 2 (0.93%) Subversion
2 2 (0.93%) JIRA
2 2 (0.93%) Git (software)
General
1 45 (21.03%) Finance
2 27 (12.62%) Law
3 20 (9.35%) Legal
4 19 (8.88%) Banking
5 10 (4.67%) Retail
6 9 (4.21%) Telecoms
7 5 (2.34%) Back Office
8 4 (1.87%) Investment Banking
9 3 (1.40%) German Language
9 3 (1.40%) Front Office
9 3 (1.40%) Pharmaceutical
10 2 (0.93%) Advertising
10 2 (0.93%) Italian Language
10 2 (0.93%) Russian Language
10 2 (0.93%) Spanish Language
10 2 (0.93%) French Language
11 1 (0.47%) Marketing
11 1 (0.47%) Multimedia
11 1 (0.47%) Publishing
11 1 (0.47%) Financial Institution
Libraries, Frameworks & Software Standards
1 11 (5.14%) HTML
1 11 (5.14%) .NET
1 11 (5.14%) CSS
2 6 (2.80%) ASP.NET
3 3 (1.40%) XML
3 3 (1.40%) .NET Framework
4 2 (0.93%) COM
5 1 (0.47%) LINQ
5 1 (0.47%) Web Services
Miscellaneous
1 41 (19.16%) Blackberry
2 15 (7.01%) Analytical Skills
3 10 (4.67%) PDA
4 7 (3.27%) Mathematics
5 5 (2.34%) EPoS
5 5 (2.34%) Video Conferencing
5 5 (2.34%) iPad
6 4 (1.87%) Hedge funds
6 4 (1.87%) Management Information System
7 3 (1.40%) Client/Server
7 3 (1.40%) Smartphone
8 2 (0.93%) Digital Media
8 2 (0.93%) CMDB
8 2 (0.93%) iPhone
9 1 (0.47%) BYOD
9 1 (0.47%) Fat Client
9 1 (0.47%) Streaming Media
9 1 (0.47%) Thin Client
9 1 (0.47%) Mobile Payment
9 1 (0.47%) Data Extraction
Operating Systems
1 154 (71.96%) Windows
2 67 (31.31%) Windows 7
3 46 (21.50%) Windows XP
4 19 (8.88%) Windows Server 2008
5 18 (8.41%) Windows Server 2003
6 15 (7.01%) Windows 8
7 11 (5.14%) Windows Server 2012
8 9 (4.21%) Android
9 7 (3.27%) Linux
10 6 (2.80%) Windows Vista
10 6 (2.80%) Apple iOS
11 5 (2.34%) Mac OS X
12 3 (1.40%) Mac OS
13 2 (0.93%) UNIX
13 2 (0.93%) Windows Mobile
13 2 (0.93%) Red Hat Enterprise Linux
14 1 (0.47%) Windows 2000 Server
14 1 (0.47%) Windows 2000
Processes & Methodologies
1 68 (31.78%) ITIL
2 19 (8.88%) Incident Management
3 18 (8.41%) Project Planning
3 18 (8.41%) Change Control
4 15 (7.01%) Problem Management
5 12 (5.61%) Service Management
6 10 (4.67%) Service Delivery
7 8 (3.74%) CRM
8 7 (3.27%) Document Management
9 6 (2.80%) Business Continuity
10 4 (1.87%) Information Security
11 3 (1.40%) Configuration Management
11 3 (1.40%) E-Commerce
12 2 (0.93%) Project Management
12 2 (0.93%) Migration
12 2 (0.93%) Stakeholder Management
12 2 (0.93%) Agile Software Development
12 2 (0.93%) Data Analysis
12 2 (0.93%) Root Cause Analysis
12 2 (0.93%) Software Deployment
Programming Languages
1 21 (9.81%) SQL
2 12 (5.61%) JavaScript
3 9 (4.21%) C
4 5 (2.34%) C#
5 3 (1.40%) PL/SQL
6 2 (0.93%) Java
6 2 (0.93%) XPath
7 1 (0.47%) PowerShell
7 1 (0.47%) Python
7 1 (0.47%) Objective-C
7 1 (0.47%) Perl
Qualifications
1 41 (19.16%) Microsoft Certification
2 29 (13.55%) MCSE
3 27 (12.62%) Degree
4 9 (4.21%) ITIL Foundation Certificate
4 9 (4.21%) MCP
5 8 (3.74%) ITIL Certification
6 7 (3.27%) MCITP
6 7 (3.27%) CCNA
6 7 (3.27%) Cisco Certification
7 6 (2.80%) MCSA
8 4 (1.87%) HNC
8 4 (1.87%) HND
8 4 (1.87%) MOS
9 2 (0.93%) MCTS
10 1 (0.47%) Security Cleared
10 1 (0.47%) CCNP
10 1 (0.47%) A+ Certification
Quality Assurance & Compliance
1 13 (6.07%) SLA
System Software
1 106 (49.53%) Active Directory
2 21 (9.81%) VMware Infrastructure
3 10 (4.67%) XenApp
4 2 (0.93%) vSphere
4 2 (0.93%) Terminal Services
5 1 (0.47%) ISA Server
5 1 (0.47%) VMware ESX
5 1 (0.47%) VMware Workstation
5 1 (0.47%) Microsoft App-V
Systems Management
1 11 (5.14%) SCCM
2 5 (2.34%) Norton AntiVirus
3 3 (1.40%) Symantec Enterprise Vault
4 2 (0.93%) Casper Suite
4 2 (0.93%) AirWatch
4 2 (0.93%) Backup Exec
Vendors
1 105 (49.07%) Microsoft
2 52 (24.30%) Citrix
3 28 (13.08%) VMware
4 26 (12.15%) Cisco
5 15 (7.01%) Wyse
6 14 (6.54%) HP
7 11 (5.14%) Bloomberg
8 9 (4.21%) Symantec
8 9 (4.21%) Apple
9 8 (3.74%) Reuters
10 7 (3.27%) Adobe
10 7 (3.27%) Mitel
10 7 (3.27%) LANDesk
10 7 (3.27%) ServiceNow
11 5 (2.34%) Lotus
11 5 (2.34%) Remedy
12 4 (1.87%) McAfee
12 4 (1.87%) Avaya
12 4 (1.87%) Oracle
12 4 (1.87%) Dell
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: Yesterday
London
Give-A-Grad-A-Go Ltd
Salary: £17k - 25k per year
Posted: Yesterday
London
Interquest - Korus Group - Brighton
Salary: £25000 - £30000 per annum + fantastic benefits
Posted: 12 days ago