The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 471 530 498
Rank change year-on-year
+59 -32
Permanent jobs requiring a 2nd Line Support Analyst 142 141 169
As % of all permanent IT jobs located in London 0.37% 0.32% 0.37%
As % of the Job Titles category 0.39% 0.33% 0.39%
Number of salaries quoted 139 135 161
Median salary £30,500 £30,000 £30,000
Median salary % change year-on-year
+1.66% -
90% offered a salary of more than £23,000 £22,500 £24,000
10% offered a salary of more than £44,000 £38,500 £42,500
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36402 42305 43379
As % of all permanent IT jobs located in London 95.70% 95.80% 95.75%
Number of salaries quoted 31526 36015 36074
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 28 September 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 13 £29,500 -1.66%
Canary Wharf - 5 £26,000 -
Coulsdon - 3 £23,000 -
Bromley - 2 £32,500 -
Enfield - 2 £24,000 - 1
Chessington - 1 £25,500 -
Croydon - 1 £27,500 -
Romford - 1 £26,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 201 (74.17%) Windows
2 151 (55.72%) Active Directory
3 123 (45.39%) Microsoft
4 103 (38.01%) ITIL
5 98 (36.16%) MS Office
6 75 (27.68%) Windows 7
6 75 (27.68%) Windows Server
7 71 (26.20%) MS Excel
8 61 (22.51%) Citrix
9 55 (20.30%) Finance
10 49 (18.08%) Cisco
10 49 (18.08%) MS Exchange
11 42 (15.50%) Office 365
12 40 (14.76%) Windows Server 2008
13 37 (13.65%) Microsoft Certification
14 35 (12.92%) Apple
14 35 (12.92%) Legal
15 32 (11.81%) Windows Server 2003
15 32 (11.81%) SQL
16 31 (11.44%) Service Management
16 31 (11.44%) Windows Server 2012
17 30 (11.07%) iPhone
17 30 (11.07%) Blackberry
17 30 (11.07%) TCP/IP
17 30 (11.07%) VMware
18 28 (10.33%) Incident Management
19 24 (8.86%) VMware Infrastructure
19 24 (8.86%) Blackberry Enterprise Server
19 24 (8.86%) ITIL Certification
20 23 (8.49%) Windows XP

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (18.08%) MS Exchange
2 24 (8.86%) Blackberry Enterprise Server
3 16 (5.90%) Exchange Server 2010
3 16 (5.90%) Skype for Business
4 13 (4.80%) Exchange Server 2007
5 12 (4.43%) Exchange Server 2013
6 9 (3.32%) Exchange Server 2003
7 8 (2.95%) IBM Notes
8 7 (2.58%) IIS
9 5 (1.85%) SharePoint
10 3 (1.11%) Apache
11 2 (0.74%) IBM Domino
12 1 (0.37%) SharePoint Server
12 1 (0.37%) Tomcat
12 1 (0.37%) WebLogic
Applications
1 98 (36.16%) MS Office
2 71 (26.20%) MS Excel
3 10 (3.69%) MS PowerPoint
4 3 (1.11%) Adobe Creative Suite
5 1 (0.37%) Mozilla Thunderbird
Business Applications
1 2 (0.74%) Dynamics CRM
1 2 (0.74%) Retail-J
2 1 (0.37%) Dynamics AX
2 1 (0.37%) Eagle PACE
2 1 (0.37%) Eikon
2 1 (0.37%) Markit EDM
2 1 (0.37%) Remedy ITSM
2 1 (0.37%) thinkFolio
Cloud Services
1 42 (15.50%) Office 365
2 3 (1.11%) SaaS
3 2 (0.74%) Amazon AWS
3 2 (0.74%) Google Apps
Communications & Networking
1 30 (11.07%) TCP/IP
2 23 (8.49%) VoIP
2 23 (8.49%) WAN
3 21 (7.75%) LAN
4 20 (7.38%) DNS
4 20 (7.38%) VPN
5 17 (6.27%) Firewall
6 16 (5.90%) DHCP
7 8 (2.95%) Wireless
8 6 (2.21%) Internet
9 5 (1.85%) Ethernet
10 3 (1.11%) Cisco IOS
10 3 (1.11%) SAN
10 3 (1.11%) Skype
11 2 (0.74%) Cisco ASA
11 2 (0.74%) IP Telephony
11 2 (0.74%) iSCSI
11 2 (0.74%) SMS
12 1 (0.37%) ADSL
12 1 (0.37%) Extranet
Database & Business Intelligence
1 23 (8.49%) SQL Server
2 8 (2.95%) MS Access
3 6 (2.21%) SQL Server Integration Services
3 6 (2.21%) SQL Server Reporting Services
4 4 (1.48%) Big Data
4 4 (1.48%) Hadoop
5 2 (0.74%) MarkLogic
5 2 (0.74%) SQL Server 2008
5 2 (0.74%) SQL Server 2012
6 1 (0.37%) MySQL
6 1 (0.37%) Oracle Database
6 1 (0.37%) Oracle Reports
Development Applications
1 1 (0.37%) JIRA
General
1 55 (20.30%) Finance
2 35 (12.92%) Legal
3 21 (7.75%) Law
4 15 (5.54%) Retail
5 14 (5.17%) Banking
6 12 (4.43%) Front Office
7 9 (3.32%) Back Office
8 8 (2.95%) Financial Institution
9 7 (2.58%) Marketing
10 5 (1.85%) Publishing
11 4 (1.48%) Local Government
12 2 (0.74%) Retail Banking
13 1 (0.37%) Advertising
13 1 (0.37%) German Language
13 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 18 (6.64%) Web Services
2 15 (5.54%) .NET
3 13 (4.80%) ASP.NET
4 10 (3.69%) XML
5 8 (2.95%) XSL
6 3 (1.11%) CSS
6 3 (1.11%) FIX Protocol
6 3 (1.11%) HTML
6 3 (1.11%) jQuery
6 3 (1.11%) REST
7 2 (0.74%) ASP.NET Web Forms
8 1 (0.37%) Software Packaging
Miscellaneous
1 30 (11.07%) Blackberry
1 30 (11.07%) iPhone
2 16 (5.90%) Video Conferencing
3 14 (5.17%) Analytical Skills
4 13 (4.80%) Smartphone
5 7 (2.58%) Handset
6 6 (2.21%) Driving Licence
7 5 (1.85%) Fat Client
7 5 (1.85%) Fixed Income
7 5 (1.85%) Hedge funds
7 5 (1.85%) iPad
7 5 (1.85%) Thin Client
8 3 (1.11%) Computer Science
8 3 (1.11%) Derivative
8 3 (1.11%) EPoS
9 2 (0.74%) Foreign Exchange (FX)
9 2 (0.74%) Management Information System
9 2 (0.74%) Replication
9 2 (0.74%) User Experience
9 2 (0.74%) Wiki
Operating Systems
1 201 (74.17%) Windows
2 75 (27.68%) Windows 7
2 75 (27.68%) Windows Server
3 40 (14.76%) Windows Server 2008
4 32 (11.81%) Windows Server 2003
5 31 (11.44%) Windows Server 2012
6 23 (8.49%) Linux
6 23 (8.49%) Windows XP
7 18 (6.64%) Mac OS X
8 17 (6.27%) Android
8 17 (6.27%) Windows 8
9 16 (5.90%) Unix
10 14 (5.17%) Apple iOS
11 12 (4.43%) Windows 10
12 8 (2.95%) Windows Vista
13 4 (1.48%) Solaris
13 4 (1.48%) Windows Phone
14 1 (0.37%) Mac OS
14 1 (0.37%) Windows 2000 Server
14 1 (0.37%) Windows Mobile
Processes & Methodologies
1 103 (38.01%) ITIL
2 31 (11.44%) Service Management
3 28 (10.33%) Incident Management
4 23 (8.49%) Problem Management
5 19 (7.01%) Change Control
6 17 (6.27%) Change Management
6 17 (6.27%) Service Delivery
7 14 (5.17%) Investment Management
8 11 (4.06%) ITIL V3
9 10 (3.69%) MVC
9 10 (3.69%) Stakeholder Management
10 9 (3.32%) ITSM
10 9 (3.32%) Root Cause Analysis
11 8 (2.95%) Agile Software Development
11 8 (2.95%) Wealth Management
12 7 (2.58%) Workflow
13 6 (2.21%) Continuous Improvement
13 6 (2.21%) Mobile Device Management
14 5 (1.85%) Document Management
14 5 (1.85%) Mentoring
Programming Languages
1 32 (11.81%) SQL
2 11 (4.06%) C#
3 9 (3.32%) VB
4 4 (1.48%) Perl
4 4 (1.48%) PowerShell
4 4 (1.48%) Python
4 4 (1.48%) VBA
5 3 (1.11%) JavaScript
5 3 (1.11%) T-SQL
6 1 (0.37%) Bash Shell
6 1 (0.37%) Java
6 1 (0.37%) Shell Script
Qualifications
1 37 (13.65%) Microsoft Certification
2 24 (8.86%) ITIL Certification
3 20 (7.38%) MCSE
4 18 (6.64%) MCP
5 14 (5.17%) Degree
6 11 (4.06%) CCNA
6 11 (4.06%) Cisco Certification
6 11 (4.06%) MCITP
7 8 (2.95%) MCSA
8 4 (1.48%) MCDST
9 3 (1.11%) CompTIA Security+
9 3 (1.11%) Security+ Certification
10 2 (0.74%) MCTS
11 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (4.80%) SLA
2 2 (0.74%) ISO/IEC 27001
System Software
1 151 (55.72%) Active Directory
2 24 (8.86%) VMware Infrastructure
3 18 (6.64%) XenApp
4 10 (3.69%) XenDesktop
5 8 (2.95%) Hyper-V
6 3 (1.11%) qmail
6 3 (1.11%) Terminal Services
7 1 (0.37%) Virtual Desktop
7 1 (0.37%) Virtual Servers
7 1 (0.37%) vSphere
Systems Management
1 8 (2.95%) SCCM
2 5 (1.85%) AirWatch
3 3 (1.11%) Casper Suite
3 3 (1.11%) SCOM
4 2 (0.74%) Nagios
5 1 (0.37%) Backup Exec
5 1 (0.37%) Control-M
5 1 (0.37%) Microsoft Data Protection Manager
5 1 (0.37%) Puppet
Vendors
1 123 (45.39%) Microsoft
2 61 (22.51%) Citrix
3 49 (18.08%) Cisco
4 35 (12.92%) Apple
5 30 (11.07%) VMware
6 15 (5.54%) Mitel
6 15 (5.54%) Oracle
7 12 (4.43%) Avaya
8 10 (3.69%) MobileIron
9 8 (2.95%) Dell
9 8 (2.95%) Lotus
9 8 (2.95%) ServiceNow
10 7 (2.58%) Altiris
10 7 (2.58%) LANDesk
11 5 (1.85%) Bomgar
11 5 (1.85%) HP
11 5 (1.85%) Samsung
12 4 (1.48%) iManage
12 4 (1.48%) SonicWALL
13 3 (1.11%) FactSet
North London
Sanderson
Salary: £28000.00 - £35000.00 per annum
Posted: 15 hours ago
North London
Sanderson
Salary: £25000.00 - £30000.00 per annum
Posted: 16 hours ago
London
Ashdown IT
Salary: £32000 - £36000 per annum + benefits
Posted: 2 days ago
Enfield, Middlesex
onezeero.
Salary: £27000 - £29000 per annum +
Posted: Yesterday
London
Ashdown IT
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
East London
Russell King Associates
Salary: From £20,000 to £25,000 per annum
Posted: 6 days ago
London
Williams Lea Tag
Salary: £22,000 - £24,000 per year
Posted: 12 days ago