The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 498 480 529
Rank change year-on-year
-18 +49
Permanent jobs requiring a 2nd Line Support Analyst 138 190 175
As % of all permanent IT jobs located in London 0.34% 0.44% 0.35%
As % of the Job Titles category 0.36% 0.46% 0.37%
Number of salaries quoted 127 174 164
Median salary £29,500 £31,000 £27,500
Median salary % change year-on-year
-4.83% +12.72%
90% offered a salary of more than £23,500 £25,000 £22,500
10% offered a salary of more than £38,000 £37,500 £42,500
UK excluding London median salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38716 41456 47435
As % of all permanent IT jobs located in London 95.70% 95.75% 96.09%
Number of salaries quoted 33602 35010 39599
Median salary £55,000 £54,000 £52,500
Median salary % change year-on-year
+1.85% +2.85%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 24 May 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 21 £27,500 -14.06% 1
Kingston Upon Thames +6 5 £27,500 -5.17%
Sidcup 0 3 £29,000 -10.76%
Croydon - 2 £21,000 -
West Drayton - 2 £21,500 -
Bromley -1 1 £32,500 +51.16%
Wimbledon -11 1 £31,500 -
Twickenham - 1 £22,500 -
Wembley - 1 £22,000 -
Canary Wharf - 1 £28,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 200 (74.91%) Windows
2 149 (55.81%) Microsoft
3 143 (53.56%) Active Directory
4 120 (44.94%) MS Office
5 102 (38.20%) Windows 7
6 97 (36.33%) ITIL
7 84 (31.46%) Windows Server
8 73 (27.34%) MS Exchange
9 70 (26.22%) MS Excel
10 63 (23.60%) Citrix
11 52 (19.48%) Microsoft Certification
12 49 (18.35%) VMware
13 45 (16.85%) Cisco
14 42 (15.73%) Windows Server 2008
15 41 (15.36%) Legal
16 39 (14.61%) VMware Infrastructure
17 37 (13.86%) Windows 8
17 37 (13.86%) Windows Server 2012
17 37 (13.86%) Finance
18 36 (13.48%) Blackberry
19 33 (12.36%) Office 365
20 32 (11.99%) Apple
21 31 (11.61%) Blackberry Enterprise Server
21 31 (11.61%) Law
21 31 (11.61%) TCP/IP
21 31 (11.61%) VPN
22 30 (11.24%) Degree
23 27 (10.11%) Video Conferencing
23 27 (10.11%) iPhone
23 27 (10.11%) MCSE

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (27.34%) MS Exchange
2 31 (11.61%) Blackberry Enterprise Server
3 25 (9.36%) Exchange Server 2010
4 24 (8.99%) Exchange Server 2013
5 16 (5.99%) Exchange Server 2007
6 13 (4.87%) Exchange Server 2000
7 8 (3.00%) Skype for Business
8 7 (2.62%) Exchange Server 2003
9 6 (2.25%) SharePoint
10 5 (1.87%) IIS
11 3 (1.12%) Apache
11 3 (1.12%) IBM Notes
12 2 (0.75%) IBM Domino
13 1 (0.37%) Adobe Experience Manager
13 1 (0.37%) SharePoint 2010
13 1 (0.37%) SharePoint 2013
13 1 (0.37%) WordPress
Applications
1 120 (44.94%) MS Office
2 70 (26.22%) MS Excel
3 13 (4.87%) MS PowerPoint
4 3 (1.12%) Adobe Creative Suite
Business Applications
1 7 (2.62%) Fredhopper
1 7 (2.62%) Magento
2 3 (1.12%) Remedy ITSM
3 2 (0.75%) Dynamics AX
3 2 (0.75%) Dynamics CRM
4 1 (0.37%) Eagle PACE
4 1 (0.37%) Markit EDM
4 1 (0.37%) thinkFolio
Cloud Services
1 33 (12.36%) Office 365
2 4 (1.50%) Cloud Computing
3 3 (1.12%) Mimecast
4 2 (0.75%) Amazon AWS
Communications & Networking
1 31 (11.61%) TCP/IP
1 31 (11.61%) VPN
2 27 (10.11%) Firewall
3 25 (9.36%) LAN
4 24 (8.99%) DHCP
5 23 (8.61%) DNS
6 20 (7.49%) WAN
7 15 (5.62%) SAN
8 13 (4.87%) Fibre Channel
8 13 (4.87%) iSCSI
8 13 (4.87%) VoIP
9 10 (3.75%) Internet
10 9 (3.37%) Wireless
11 6 (2.25%) Ethernet
12 4 (1.50%) IP Telephony
13 2 (0.75%) Cisco ASA
13 2 (0.75%) Cisco IOS
13 2 (0.75%) PBX
13 2 (0.75%) Remote Desktop
13 2 (0.75%) SMS
Database & Business Intelligence
1 20 (7.49%) SQL Server
2 14 (5.24%) SQL Server Reporting Services
3 3 (1.12%) Relational Database
4 2 (0.75%) MarkLogic
4 2 (0.75%) SQL Server Integration Services
5 1 (0.37%) MS Access
5 1 (0.37%) MySQL
Development Applications
1 4 (1.50%) JIRA
2 3 (1.12%) Git (software)
2 3 (1.12%) Subversion
General
1 41 (15.36%) Legal
2 37 (13.86%) Finance
3 31 (11.61%) Law
4 12 (4.49%) Banking
5 10 (3.75%) Retail
6 7 (2.62%) Local Government
7 6 (2.25%) Marketing
7 6 (2.25%) Telecoms
8 4 (1.50%) Publishing
9 3 (1.12%) Advertising
9 3 (1.12%) Back Office
9 3 (1.12%) Pharmaceutical
10 2 (0.75%) Front Office
11 1 (0.37%) Aerospace
11 1 (0.37%) Automotive
11 1 (0.37%) Financial Institution
11 1 (0.37%) German Language
11 1 (0.37%) Manufacturing
11 1 (0.37%) Music Industry
Libraries, Frameworks & Software Standards
1 14 (5.24%) XML
2 10 (3.75%) Web Services
3 8 (3.00%) .NET
4 4 (1.50%) ASP.NET
4 4 (1.50%) X-Windows
5 2 (0.75%) ASP.NET Web Forms
5 2 (0.75%) Software Packaging
5 2 (0.75%) XSL
6 1 (0.37%) SOAP
Miscellaneous
1 36 (13.48%) Blackberry
2 27 (10.11%) iPhone
2 27 (10.11%) Video Conferencing
3 15 (5.62%) Smartphone
4 10 (3.75%) Analytical Skills
4 10 (3.75%) iPad
5 3 (1.12%) Client/Server
5 3 (1.12%) EPoS
5 3 (1.12%) Mathematics
6 2 (0.75%) Driving Licence
6 2 (0.75%) Foreign Exchange (FX)
6 2 (0.75%) Management Information System
6 2 (0.75%) RSA SecurID
6 2 (0.75%) Wiki
7 1 (0.37%) Computer Science
7 1 (0.37%) Data Centre
7 1 (0.37%) Fat Client
7 1 (0.37%) Hedge funds
7 1 (0.37%) PDA
7 1 (0.37%) User Experience
Operating Systems
1 200 (74.91%) Windows
2 102 (38.20%) Windows 7
3 84 (31.46%) Windows Server
4 42 (15.73%) Windows Server 2008
5 37 (13.86%) Windows 8
5 37 (13.86%) Windows Server 2012
6 23 (8.61%) Windows Server 2003
7 16 (5.99%) Windows 2000 Server
7 16 (5.99%) Windows XP
8 14 (5.24%) Windows 10
9 11 (4.12%) Linux
10 10 (3.75%) Apple iOS
11 9 (3.37%) Android
12 8 (3.00%) Mac OS X
13 5 (1.87%) Unix
14 2 (0.75%) Mac OS
14 2 (0.75%) Windows NT
14 2 (0.75%) Windows Vista
15 1 (0.37%) AIX
15 1 (0.37%) Red Hat Enterprise Linux
Processes & Methodologies
1 97 (36.33%) ITIL
2 22 (8.24%) CRM
2 22 (8.24%) ITIL V3
3 18 (6.74%) Service Management
4 17 (6.37%) Document Management
4 17 (6.37%) Incident Management
4 17 (6.37%) Mentoring
5 14 (5.24%) Problem Management
6 12 (4.49%) Change Control
7 11 (4.12%) Service Delivery
8 8 (3.00%) Wealth Management
9 7 (2.62%) ERP
9 7 (2.62%) Mobile Device Management
9 7 (2.62%) Patch Management
9 7 (2.62%) Ticket Management
10 6 (2.25%) ISMS
11 5 (1.87%) Trend Analysis
12 4 (1.50%) Investment Management
12 4 (1.50%) Knowledge Management
12 4 (1.50%) Time Management
Programming Languages
1 25 (9.36%) SQL
2 7 (2.62%) PowerShell
3 5 (1.87%) C
4 3 (1.12%) C#
4 3 (1.12%) XPath
5 2 (0.75%) Java
5 2 (0.75%) VB
6 1 (0.37%) Shell Script
Qualifications
1 52 (19.48%) Microsoft Certification
2 30 (11.24%) Degree
3 27 (10.11%) MCSE
4 23 (8.61%) MCP
5 17 (6.37%) MCSA
6 16 (5.99%) ITIL Certification
7 14 (5.24%) MCDST
8 13 (4.87%) CCNA
8 13 (4.87%) Cisco Certification
9 12 (4.49%) MCITP
10 9 (3.37%) Citrix Certification
11 2 (0.75%) CompTIA Security+
11 2 (0.75%) ITIL Foundation Certificate
11 2 (0.75%) MCTS
11 2 (0.75%) Security+ Certification
12 1 (0.37%) CCNP
12 1 (0.37%) MOS
Quality Assurance & Compliance
1 20 (7.49%) SLA
2 6 (2.25%) ISO/IEC 27001
3 1 (0.37%) Data Quality
System Software
1 143 (53.56%) Active Directory
2 39 (14.61%) VMware Infrastructure
3 20 (7.49%) XenApp
4 15 (5.62%) Hyper-V
5 10 (3.75%) XenDesktop
6 3 (1.12%) qmail
6 3 (1.12%) Terminal Services
7 2 (0.75%) vSphere
8 1 (0.37%) VMware ESX
8 1 (0.37%) VMware ESXi
8 1 (0.37%) VMware Workstation
Systems Management
1 21 (7.87%) SCCM
2 9 (3.37%) Norton AntiVirus
3 3 (1.12%) Casper Suite
4 2 (0.75%) SCOM
4 2 (0.75%) Systems Management Server (SMS)
5 1 (0.37%) Control-M
5 1 (0.37%) HP SIM
5 1 (0.37%) NetBackup
5 1 (0.37%) WSUS
Vendors
1 149 (55.81%) Microsoft
2 63 (23.60%) Citrix
3 49 (18.35%) VMware
4 45 (16.85%) Cisco
5 32 (11.99%) Apple
6 16 (5.99%) Avaya
7 13 (4.87%) Interwoven
7 13 (4.87%) Remedy
8 11 (4.12%) Dell
9 10 (3.75%) HP
10 9 (3.37%) Mitel
10 9 (3.37%) Symantec
11 7 (2.62%) CyberSource
11 7 (2.62%) iManage
11 7 (2.62%) Intel Security
11 7 (2.62%) Oracle
12 6 (2.25%) ServiceNow
13 5 (1.87%) Xerox
14 4 (1.50%) Adobe
14 4 (1.50%) BMC
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