The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 491 560 551
Rank change year-on-year
+69 -9
Permanent jobs requiring a 2nd Line Support Analyst 116 78 55
As % of all permanent IT jobs located in London 0.28% 0.18% 0.13%
As % of the Job Titles category 0.30% 0.19% 0.14%
Number of salaries quoted 111 76 51
Average salary £29,500 £26,500 £30,000
Average salary % change year-on-year
+11.32% -11.66%
90% offered a salary of more than £24,000 £21,500 £22,500
10% offered a salary of more than £41,000 £37,500 £37,500
UK excluding London average salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38709 40323 40040
As % of all permanent IT jobs located in London 93.77% 93.79% 94.14%
Number of salaries quoted 32647 33078 34028
Average salary £53,500 £52,500 £50,000
Average salary % change year-on-year
+1.90% +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 5 March 2015.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +16 33 £38,750 +3.33% 3
Croydon +9 2 £28,000 +19.14% 1
Uxbridge 0 1 £25,500 -7.27%
Sidcup -11 1 £32,500 +34.71%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 5 March 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 145 (70.73%) Windows
2 106 (51.71%) Microsoft
3 101 (49.27%) Active Directory
4 89 (43.41%) MS Office
5 81 (39.51%) MS Excel
6 68 (33.17%) Windows 7
7 63 (30.73%) Citrix
8 59 (28.78%) ITIL
9 57 (27.80%) Windows XP
10 50 (24.39%) MS Exchange
11 40 (19.51%) Microsoft Certification
12 35 (17.07%) Finance
13 29 (14.15%) VMware
13 29 (14.15%) MCSE
14 28 (13.66%) LAN
15 27 (13.17%) SQL Server
15 27 (13.17%) SQL
15 27 (13.17%) Degree
15 27 (13.17%) Windows Server 2008
16 26 (12.68%) Cisco
16 26 (12.68%) Blackberry
17 25 (12.20%) Windows Server 2003
17 25 (12.20%) VPN
18 24 (11.71%) Incident Management
19 22 (10.73%) Project Planning
19 22 (10.73%) TCP/IP
20 21 (10.24%) Problem Management
20 21 (10.24%) Exchange Server 2007
21 20 (9.76%) Exchange Server 2010
21 20 (9.76%) Change Control

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 5 March 2015, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (24.39%) MS Exchange
2 21 (10.24%) Exchange Server 2007
3 20 (9.76%) Exchange Server 2010
4 17 (8.29%) Blackberry Enterprise Server
5 14 (6.83%) IIS
6 13 (6.34%) Exchange Server 2003
7 11 (5.37%) SharePoint
8 5 (2.44%) IBM Notes
9 4 (1.95%) Exchange Server 2013
9 4 (1.95%) Lync
10 1 (0.49%) WorkSite
10 1 (0.49%) SharePoint 2013
10 1 (0.49%) SharePoint 2010
Applications
1 89 (43.41%) MS Office
2 81 (39.51%) MS Excel
3 11 (5.37%) MS PowerPoint
4 1 (0.49%) InDesign
4 1 (0.49%) Acrobat
4 1 (0.49%) MS Project
4 1 (0.49%) MS Visio
4 1 (0.49%) Adobe Creative Suite
Business Applications
1 1 (0.49%) Dynamics NAV
Cloud Services
1 3 (1.46%) Office 365
1 3 (1.46%) SaaS
2 1 (0.49%) Microsoft Azure
Communications & Networking
1 28 (13.66%) LAN
2 25 (12.20%) VPN
3 22 (10.73%) TCP/IP
4 20 (9.76%) WAN
5 18 (8.78%) DNS
6 16 (7.80%) Firewall
7 15 (7.32%) DHCP
8 10 (4.88%) VoIP
9 8 (3.90%) SAN
10 7 (3.41%) Wi-Fi
11 6 (2.93%) Internet
12 5 (2.44%) IP Telephony
13 3 (1.46%) FTP
13 3 (1.46%) VLAN
14 2 (0.98%) ADSL
15 1 (0.49%) 3G
15 1 (0.49%) Intranet
15 1 (0.49%) DSL
15 1 (0.49%) Broadband
15 1 (0.49%) Ethernet
Database & Business Intelligence
1 27 (13.17%) SQL Server
2 4 (1.95%) SQL Server 2012
3 1 (0.49%) SQL Server 2005
3 1 (0.49%) SQL Server Integration Services
3 1 (0.49%) SQL Server 2008
Development Applications
1 3 (1.46%) Toad
2 2 (0.98%) Git (software)
2 2 (0.98%) JIRA
2 2 (0.98%) Subversion
General
1 35 (17.07%) Finance
2 18 (8.78%) Law
3 13 (6.34%) Banking
3 13 (6.34%) Retail
4 12 (5.85%) Legal
5 5 (2.44%) Telecoms
6 3 (1.46%) Investment Banking
6 3 (1.46%) German Language
7 2 (0.98%) Italian Language
7 2 (0.98%) Russian Language
7 2 (0.98%) Spanish Language
7 2 (0.98%) French Language
7 2 (0.98%) Marketing
7 2 (0.98%) Pharmaceutical
7 2 (0.98%) Front Office
7 2 (0.98%) Financial Institution
8 1 (0.49%) Back Office
8 1 (0.49%) Advertising
Libraries, Frameworks & Software Standards
1 11 (5.37%) HTML
1 11 (5.37%) CSS
2 10 (4.88%) .NET
3 5 (2.44%) XML
3 5 (2.44%) ASP.NET
4 3 (1.46%) .NET Framework
5 2 (0.98%) FIX Protocol
5 2 (0.98%) COM
Miscellaneous
1 26 (12.68%) Blackberry
2 14 (6.83%) Analytical Skills
3 6 (2.93%) EPoS
4 5 (2.44%) Mathematics
5 3 (1.46%) PDA
5 3 (1.46%) Video Conferencing
5 3 (1.46%) iPad
5 3 (1.46%) Hedge funds
6 2 (0.98%) iPhone
6 2 (0.98%) Digital Media
6 2 (0.98%) Derivative
6 2 (0.98%) Client/Server
6 2 (0.98%) Foreign Exchange (FX)
6 2 (0.98%) Management Information System
7 1 (0.49%) Thin Client
7 1 (0.49%) Streaming Media
7 1 (0.49%) Smartphone
7 1 (0.49%) Data Protection Act
7 1 (0.49%) Fat Client
Operating Systems
1 145 (70.73%) Windows
2 68 (33.17%) Windows 7
3 57 (27.80%) Windows XP
4 27 (13.17%) Windows Server 2008
5 25 (12.20%) Windows Server 2003
6 13 (6.34%) Windows 8
7 9 (4.39%) Windows Server 2012
8 8 (3.90%) Linux
9 6 (2.93%) Mac OS X
10 4 (1.95%) Windows Vista
10 4 (1.95%) Windows 2000
11 3 (1.46%) UNIX
11 3 (1.46%) Android
11 3 (1.46%) Apple iOS
12 2 (0.98%) Red Hat Enterprise Linux
12 2 (0.98%) Mac OS
Processes & Methodologies
1 59 (28.78%) ITIL
2 24 (11.71%) Incident Management
3 22 (10.73%) Project Planning
4 21 (10.24%) Problem Management
5 20 (9.76%) Change Control
6 12 (5.85%) Service Delivery
7 10 (4.88%) CRM
8 7 (3.41%) Document Management
9 6 (2.93%) Service Management
10 5 (2.44%) Business Continuity
10 5 (2.44%) Information Security
10 5 (2.44%) Time Management
11 3 (1.46%) E-Commerce
12 2 (0.98%) ITIL V3
12 2 (0.98%) Continuous Improvement
12 2 (0.98%) Mobile Device Management
12 2 (0.98%) Asset Management
12 2 (0.98%) ERP
12 2 (0.98%) Practice Management
12 2 (0.98%) Information Security Management
Programming Languages
1 27 (13.17%) SQL
2 12 (5.85%) JavaScript
3 6 (2.93%) C
4 4 (1.95%) C#
5 3 (1.46%) Java
5 3 (1.46%) PL/SQL
6 2 (0.98%) PowerShell
6 2 (0.98%) XPath
6 2 (0.98%) VBScript
7 1 (0.49%) Objective-C
7 1 (0.49%) VB
7 1 (0.49%) Perl
7 1 (0.49%) Python
Qualifications
1 40 (19.51%) Microsoft Certification
2 29 (14.15%) MCSE
3 27 (13.17%) Degree
4 11 (5.37%) VCP4
5 9 (4.39%) MCP
5 9 (4.39%) ITIL Foundation Certificate
6 6 (2.93%) CCNA
6 6 (2.93%) Cisco Certification
7 5 (2.44%) MCSA
8 4 (1.95%) MCITP
9 2 (0.98%) MCTS
10 1 (0.49%) Citrix Certification
10 1 (0.49%) ITIL Certification
Quality Assurance & Compliance
1 6 (2.93%) SLA
System Software
1 101 (49.27%) Active Directory
2 19 (9.27%) VMware Infrastructure
3 5 (2.44%) XenApp
4 3 (1.46%) vSphere
5 1 (0.49%) VMware ESX
5 1 (0.49%) ISA Server
5 1 (0.49%) Terminal Services
5 1 (0.49%) Citrix Presentation Server
Systems Management
1 10 (4.88%) SCCM
2 4 (1.95%) Norton AntiVirus
3 2 (0.98%) Backup Exec
4 1 (0.49%) Symantec Enterprise Vault
4 1 (0.49%) Casper Suite
Vendors
1 106 (51.71%) Microsoft
2 63 (30.73%) Citrix
3 29 (14.15%) VMware
4 26 (12.68%) Cisco
5 20 (9.76%) Wyse
6 12 (5.85%) ServiceNow
7 8 (3.90%) Symantec
8 7 (3.41%) Bloomberg
8 7 (3.41%) Apple
8 7 (3.41%) Avaya
8 7 (3.41%) Mitel
9 6 (2.93%) HP
9 6 (2.93%) Reuters
10 5 (2.44%) Remedy
10 5 (2.44%) Lotus
11 4 (1.95%) Oracle
11 4 (1.95%) Sophos
12 3 (1.46%) Adobe
12 3 (1.46%) NetApp
12 3 (1.46%) LANDesk
City, London
Experis Ltd
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 5 hours ago
Croydon
Interquest - IQ ERP
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday
City, London
ComputAppoint
Salary: £24000 - £28000 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 6 days ago
South West London
Edison Hill Ltd
Salary: From £30,000 to £38,000 per annum plus bonus, benefits and training
Posted: 6 days ago
City, London
Westbourne Partners
Salary: From £50,000 to £70,000 per annum
Posted: 6 days ago