The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 560 545 602
Rank change year-on-year
-15 +57
Permanent jobs requiring a 2nd Line Support Analyst 102 66 70
As % of all permanent IT jobs located in London 0.21% 0.15% 0.12%
As % of the Job Titles category 0.22% 0.15% 0.13%
Number of salaries quoted 98 62 65
Average salary £27,000 £30,000 £29,500
Average salary % change year-on-year
-10.00% +1.69%
90% offered a salary of more than £22,000 £24,000 £23,500
10% offered a salary of more than £37,500 £44,300 £39,900
UK excluding London average salary £23,500 £24,500 £24,000
% change year-on-year
-4.08% +2.08%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
46521 42684 52638
As % of all permanent IT jobs located in London 93.74% 93.92% 93.86%
Number of salaries quoted 38422 36027 45659
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,000 £77,500 £75,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 18 April 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -3 20 £37,500 - 3
Bromley - 3 £21,500 -
Uxbridge +4 1 £27,500 +14.58%
Croydon - 1 £21,000 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 153 (91.62%) Windows
2 129 (77.25%) Active Directory
3 94 (56.29%) MS Office
4 92 (55.09%) Microsoft
5 76 (45.51%) Windows XP
6 63 (37.72%) Windows 7
7 59 (35.33%) MS Excel
8 57 (34.13%) Citrix
9 50 (29.94%) Blackberry
10 42 (25.15%) MS Exchange
11 36 (21.56%) Law
11 36 (21.56%) Windows Server 2008
12 35 (20.96%) Microsoft Certification
13 33 (19.76%) SLA
14 32 (19.16%) Banking
14 32 (19.16%) Finance
15 31 (18.56%) Windows Server 2003
16 28 (16.77%) SQL
17 27 (16.17%) Exchange Server 2010
18 26 (15.57%) VMware
19 24 (14.37%) ITIL
20 22 (13.17%) VMware Infrastructure
20 22 (13.17%) MCITP
21 21 (12.57%) TCP/IP
22 19 (11.38%) DNS
23 18 (10.78%) Cisco
23 18 (10.78%) Intranet
23 18 (10.78%) Document Management
23 18 (10.78%) Windows 8
24 16 (9.58%) DHCP

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (25.15%) MS Exchange
2 27 (16.17%) Exchange Server 2010
3 13 (7.78%) Blackberry Enterprise Server
4 11 (6.59%) Exchange Server 2003
5 9 (5.39%) SharePoint
6 8 (4.79%) IIS
7 7 (4.19%) Exchange Server 2007
8 5 (2.99%) WorkSite
9 4 (2.40%) IBM Notes
10 3 (1.80%) Exchange Server 2000
11 1 (0.60%) SharePoint 2013
Applications
1 94 (56.29%) MS Office
2 59 (35.33%) MS Excel
3 7 (4.19%) MS PowerPoint
4 6 (3.59%) MS Project
4 6 (3.59%) MS Visio
Business Applications
1 1 (0.60%) Remedy ITSM
Cloud Services
1 1 (0.60%) Office 365
Communications & Networking
1 21 (12.57%) TCP/IP
2 19 (11.38%) DNS
3 18 (10.78%) Intranet
4 16 (9.58%) DHCP
5 7 (4.19%) Internet
5 7 (4.19%) VPN
6 6 (3.59%) FTP
7 5 (2.99%) VoIP
8 4 (2.40%) WAN
8 4 (2.40%) LAN
9 3 (1.80%) NAS
9 3 (1.80%) Wi-Fi
9 3 (1.80%) Firewall
9 3 (1.80%) SAN
10 2 (1.20%) ADSL
10 2 (1.20%) Wireless
11 1 (0.60%) IP Telephony
11 1 (0.60%) Extranet
Database & Business Intelligence
1 13 (7.78%) SQL Server
2 6 (3.59%) SQL Server 2005
2 6 (3.59%) SQL Server 2008
3 1 (0.60%) Data Mining
General
1 36 (21.56%) Law
2 32 (19.16%) Banking
2 32 (19.16%) Finance
3 6 (3.59%) Legal
4 5 (2.99%) Investment Banking
4 5 (2.99%) Telecoms
5 4 (2.40%) Advertising
6 3 (1.80%) Financial Institution
7 2 (1.20%) Front Office
8 1 (0.60%) Music Industry
8 1 (0.60%) Back Office
Libraries, Frameworks & Software Standards
1 7 (4.19%) .NET
2 6 (3.59%) XML
3 1 (0.60%) COM
3 1 (0.60%) CSS
3 1 (0.60%) HTML
Miscellaneous
1 50 (29.94%) Blackberry
2 14 (8.38%) Hedge funds
3 8 (4.79%) iPhone
4 7 (4.19%) Video Conferencing
4 7 (4.19%) iPad
5 6 (3.59%) Foreign Exchange (FX)
5 6 (3.59%) IVR
5 6 (3.59%) Derivative
6 5 (2.99%) PDA
6 5 (2.99%) Mathematics
7 3 (1.80%) Clustering
8 1 (0.60%) HP StorageWorks
8 1 (0.60%) Computer Science
8 1 (0.60%) Statistics
8 1 (0.60%) Smartphone
8 1 (0.60%) Handset
8 1 (0.60%) Management Information System
8 1 (0.60%) Client/Server
8 1 (0.60%) EPoS
8 1 (0.60%) NHS
Operating Systems
1 153 (91.62%) Windows
2 76 (45.51%) Windows XP
3 63 (37.72%) Windows 7
4 36 (21.56%) Windows Server 2008
5 31 (18.56%) Windows Server 2003
6 18 (10.78%) Windows 8
7 11 (6.59%) Linux
8 10 (5.99%) UNIX
8 10 (5.99%) Mac OS X
9 7 (4.19%) Windows Vista
10 6 (3.59%) Windows Server 2012
11 4 (2.40%) Mac OS
12 3 (1.80%) Windows 2000 Server
12 3 (1.80%) Windows 2000
13 2 (1.20%) Windows NT
13 2 (1.20%) Apple iOS
14 1 (0.60%) Android
14 1 (0.60%) Windows Mobile
Processes & Methodologies
1 24 (14.37%) ITIL
2 18 (10.78%) Document Management
3 6 (3.59%) Capacity Planning
3 6 (3.59%) Root Cause Analysis
4 5 (2.99%) Service Delivery
5 4 (2.40%) Service Management
5 4 (2.40%) Project Planning
5 4 (2.40%) Incident Management
6 3 (1.80%) ITIL V3
7 2 (1.20%) Disaster Recovery
7 2 (1.20%) Problem Management
7 2 (1.20%) Risk Analysis
7 2 (1.20%) Time Management
8 1 (0.60%) Release Management
8 1 (0.60%) Technical Analysis
8 1 (0.60%) Business Continuity
8 1 (0.60%) Information Security
8 1 (0.60%) Migration
8 1 (0.60%) Workflow
8 1 (0.60%) Project Management
Programming Languages
1 28 (16.77%) SQL
2 7 (4.19%) PowerShell
2 7 (4.19%) VBScript
2 7 (4.19%) C#
3 6 (3.59%) Java
4 5 (2.99%) C
5 4 (2.40%) Perl
5 4 (2.40%) Python
6 1 (0.60%) JavaScript
Qualifications
1 35 (20.96%) Microsoft Certification
2 22 (13.17%) MCITP
3 14 (8.38%) Degree
4 10 (5.99%) MCSE
5 9 (5.39%) MCP
6 6 (3.59%) MCSA
7 2 (1.20%) A+ Certification
8 1 (0.60%) SC Cleared
8 1 (0.60%) Security Cleared
8 1 (0.60%) MCTS
8 1 (0.60%) MOS
8 1 (0.60%) Cisco Certification
8 1 (0.60%) CCNA
Quality Assurance & Compliance
1 33 (19.76%) SLA
System Software
1 129 (77.25%) Active Directory
2 22 (13.17%) VMware Infrastructure
3 9 (5.39%) Terminal Services
4 5 (2.99%) XenApp
5 2 (1.20%) Terminal Server
5 2 (1.20%) VMware Server
5 2 (1.20%) Hyper-V
6 1 (0.60%) XenDesktop
6 1 (0.60%) Citrix Presentation Server
6 1 (0.60%) Microsoft Virtual Server
Systems Management
1 4 (2.40%) SCCM
1 4 (2.40%) SCOM
2 2 (1.20%) Backup Exec
3 1 (0.60%) HP SIM
3 1 (0.60%) Symantec Endpoint Protection
3 1 (0.60%) MAILsweeper
Vendors
1 92 (55.09%) Microsoft
2 57 (34.13%) Citrix
3 26 (15.57%) VMware
4 18 (10.78%) Cisco
5 16 (9.58%) Apple
6 11 (6.59%) Bloomberg
7 8 (4.79%) Mitel
8 7 (4.19%) Reuters
8 7 (4.19%) Avaya
8 7 (4.19%) HP
9 6 (3.59%) BMC
9 6 (3.59%) Oracle
9 6 (3.59%) Kofax
10 5 (2.99%) NetApp
11 4 (2.40%) IBM
11 4 (2.40%) Fidessa
11 4 (2.40%) Lotus
11 4 (2.40%) SolarWinds
11 4 (2.40%) Nimsoft
12 3 (1.80%) Symantec
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