The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 530 560 586
Rank change year-on-year
+30 +26
Permanent jobs requiring a 2nd Line Support Analyst 88 55 45
As % of all permanent IT jobs located in London 0.19% 0.12% 0.090%
As % of the Job Titles category 0.21% 0.13% 0.096%
Number of salaries quoted 85 53 43
Average salary £30,000 £26,000 £27,500
Average salary % change year-on-year
+15.38% -5.45%
90% offered a salary of more than £25,000 £24,000 £23,100
10% offered a salary of more than £45,000 £37,500 £35,000
UK excluding London average salary £24,000 £23,500 £23,000
% change year-on-year
+2.12% +2.17%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42251 42158 47038
As % of all permanent IT jobs located in London 93.53% 93.62% 94.56%
Number of salaries quoted 35246 35423 40644
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 1 October 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 23 £40,375 +58.33% 4
Hounslow - 3 £28,500 -
Sidcup - 1 £28,500 -
Stanmore - 1 £22,000 - 1
Wembley - 1 £25,000 -
Chiswick - 1 £28,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 142 (83.53%) Windows
2 116 (68.24%) Active Directory
3 86 (50.59%) MS Office
4 68 (40.00%) Microsoft
4 68 (40.00%) Windows 7
5 64 (37.65%) Windows XP
6 60 (35.29%) Blackberry
7 58 (34.12%) MS Exchange
8 54 (31.76%) Citrix
9 46 (27.06%) ITIL
10 45 (26.47%) SQL
10 45 (26.47%) Windows Server 2008
11 44 (25.88%) MS Excel
11 44 (25.88%) Cisco
12 43 (25.29%) Blackberry Enterprise Server
13 36 (21.18%) Apple
13 36 (21.18%) Windows Server 2003
14 33 (19.41%) Exchange Server 2010
15 31 (18.24%) Finance
16 30 (17.65%) LAN
17 29 (17.06%) TCP/IP
18 28 (16.47%) DNS
18 28 (16.47%) WAN
19 25 (14.71%) DHCP
20 24 (14.12%) VPN
20 24 (14.12%) Degree
21 23 (13.53%) Microsoft Certification
22 22 (12.94%) iPhone
22 22 (12.94%) Windows 8
23 21 (12.35%) Avaya

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 58 (34.12%) MS Exchange
2 43 (25.29%) Blackberry Enterprise Server
3 33 (19.41%) Exchange Server 2010
4 14 (8.24%) SharePoint
5 13 (7.65%) Exchange Server 2003
5 13 (7.65%) Exchange Server 2007
6 12 (7.06%) IIS
7 4 (2.35%) Lync
8 3 (1.76%) IBM Notes
9 2 (1.18%) SharePoint 2013
10 1 (0.59%) WorkSite
Applications
1 86 (50.59%) MS Office
2 44 (25.88%) MS Excel
3 11 (6.47%) MS Project
3 11 (6.47%) MS Visio
4 5 (2.94%) MS PowerPoint
5 3 (1.76%) Adobe Creative Suite
Business Applications
1 1 (0.59%) Remedy ITSM
Cloud Services
1 4 (2.35%) Office 365
2 1 (0.59%) Microsoft Azure
2 1 (0.59%) Cloud Computing
Communications & Networking
1 30 (17.65%) LAN
2 29 (17.06%) TCP/IP
3 28 (16.47%) DNS
3 28 (16.47%) WAN
4 25 (14.71%) DHCP
5 24 (14.12%) VPN
6 10 (5.88%) Wireless
7 8 (4.71%) VoIP
8 6 (3.53%) Cisco IOS
9 5 (2.94%) Firewall
10 4 (2.35%) IP Telephony
10 4 (2.35%) FTP
11 3 (1.76%) Internet
12 2 (1.18%) Network Security
12 2 (1.18%) Wi-Fi
12 2 (1.18%) Intranet
12 2 (1.18%) SAN
13 1 (0.59%) NAS
13 1 (0.59%) Cisco IPT
Database & Business Intelligence
1 19 (11.18%) SQL Server
2 6 (3.53%) SQL Server 2008
3 5 (2.94%) SQL Server 2005
4 4 (2.35%) MarkLogic
General
1 31 (18.24%) Finance
2 16 (9.41%) Law
3 15 (8.82%) Banking
4 10 (5.88%) Financial Institution
5 7 (4.12%) Legal
6 5 (2.94%) Publishing
7 2 (1.18%) Retail
7 2 (1.18%) Front Office
8 1 (0.59%) Telecoms
8 1 (0.59%) Back Office
8 1 (0.59%) Advertising
8 1 (0.59%) Marketing
Libraries, Frameworks & Software Standards
1 10 (5.88%) .NET
2 8 (4.71%) XML
3 5 (2.94%) Web Services
4 4 (2.35%) CSS
4 4 (2.35%) HTML
5 2 (1.18%) Application Packaging
6 1 (0.59%) XMPP
Miscellaneous
1 60 (35.29%) Blackberry
2 22 (12.94%) iPhone
3 13 (7.65%) iPad
4 12 (7.06%) Video Conferencing
5 10 (5.88%) IVR
6 8 (4.71%) Derivative
6 8 (4.71%) Analytical Skills
6 8 (4.71%) Foreign Exchange (FX)
7 4 (2.35%) PDA
7 4 (2.35%) Handset
8 2 (1.18%) Computer Science
9 1 (0.59%) Thin Client
9 1 (0.59%) Client/Server
9 1 (0.59%) HP StorageWorks
9 1 (0.59%) Fat Client
9 1 (0.59%) Data Protection Act
9 1 (0.59%) Smartphone
9 1 (0.59%) SecurID
Operating Systems
1 142 (83.53%) Windows
2 68 (40.00%) Windows 7
3 64 (37.65%) Windows XP
4 45 (26.47%) Windows Server 2008
5 36 (21.18%) Windows Server 2003
6 22 (12.94%) Windows 8
7 20 (11.76%) Mac OS X
8 10 (5.88%) UNIX
9 8 (4.71%) Windows Vista
9 8 (4.71%) Linux
10 7 (4.12%) Android
11 5 (2.94%) Windows 2000
12 3 (1.76%) Mac OS
13 1 (0.59%) Windows Server 2012
13 1 (0.59%) Windows Mobile
Processes & Methodologies
1 46 (27.06%) ITIL
2 11 (6.47%) Document Management
3 10 (5.88%) Mobile Device Management
4 9 (5.29%) Time Management
5 7 (4.12%) Change Control
5 7 (4.12%) Problem Management
6 6 (3.53%) QMS
6 6 (3.53%) Service Management
7 5 (2.94%) ITIL V3
7 5 (2.94%) Incident Management
8 4 (2.35%) Asset Management
8 4 (2.35%) Capacity Planning
8 4 (2.35%) Root Cause Analysis
8 4 (2.35%) Quality Management
8 4 (2.35%) CRM
9 3 (1.76%) Mentoring
9 3 (1.76%) Continuous Improvement
9 3 (1.76%) Project Planning
10 2 (1.18%) Business Continuity
10 2 (1.18%) Information Security
Programming Languages
1 45 (26.47%) SQL
2 9 (5.29%) Java
3 6 (3.53%) C#
4 5 (2.94%) JavaScript
4 5 (2.94%) VBScript
5 4 (2.35%) PowerShell
6 2 (1.18%) VB
Qualifications
1 24 (14.12%) Degree
2 23 (13.53%) Microsoft Certification
3 11 (6.47%) MCP
4 8 (4.71%) MCSE
5 6 (3.53%) ITIL Foundation Certificate
5 6 (3.53%) A+ Certification
6 4 (2.35%) MOS
6 4 (2.35%) MCSA
7 3 (1.76%) MCITP
8 1 (0.59%) ITIL Certification
8 1 (0.59%) CCNA
8 1 (0.59%) Cisco Certification
8 1 (0.59%) MCTS
8 1 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (6.47%) SLA
2 4 (2.35%) ISO 9001
3 1 (0.59%) QA
System Software
1 116 (68.24%) Active Directory
2 6 (3.53%) VMware Infrastructure
3 4 (2.35%) XenApp
4 2 (1.18%) Citrix Presentation Server
5 1 (0.59%) Terminal Services
5 1 (0.59%) VMware ESX
5 1 (0.59%) XenDesktop
5 1 (0.59%) Hyper-V
Systems Management
1 10 (5.88%) SCCM
2 7 (4.12%) Casper Suite
3 1 (0.59%) MAILsweeper
3 1 (0.59%) NetBackup
3 1 (0.59%) Symantec Enterprise Vault
3 1 (0.59%) SCDPM
3 1 (0.59%) WSUS
Vendors
1 68 (40.00%) Microsoft
2 54 (31.76%) Citrix
3 44 (25.88%) Cisco
4 36 (21.18%) Apple
5 21 (12.35%) Avaya
6 15 (8.82%) Mitel
7 13 (7.65%) Bloomberg
8 11 (6.47%) Reuters
9 10 (5.88%) HP
9 10 (5.88%) BMC
9 10 (5.88%) Oracle
10 9 (5.29%) Kofax
10 9 (5.29%) Dell
11 8 (4.71%) VMware
11 8 (4.71%) Remedy
12 6 (3.53%) Autodesk
12 6 (3.53%) Juniper
13 5 (2.94%) Sophos
13 5 (2.94%) LANDesk
14 4 (2.35%) F5
City, London
Eligo Recruitment Ltd
Salary: £24000 - £26000 per annum + Exceptional benefits package
Posted: Yesterday
City, London
JPS Selection
Salary: £30000 - £40000 per annum + Bonus + Package
Posted: Yesterday
London
ReThink Recruitment
Salary: £24000 - £27000 per annum
Posted: Yesterday
Stanmore, Middlesex
Larson Group
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Salary: £31306 - £32575 per annum + Benefits + Pension
Posted: 6 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 16 days ago