The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / London
Rank 450 501 426
Rank change year-on-year
+51 -75
Permanent jobs requiring a 2nd Line Support Analyst 131 130 224
As % of all permanent IT jobs located in London 0.39% 0.32% 0.54%
As % of the Job Titles category 0.41% 0.33% 0.56%
Number of salaries quoted 105 108 205
Median salary £30,500 £29,000 £29,000
Median salary % change year-on-year
+5.17% -
90% offered a salary of more than £25,400 £23,000 £24,000
10% offered a salary of more than £40,500 £38,500 £40,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year
-5.66% +8.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31977 39083 39868
As % of all permanent IT jobs located in London 95.67% 96.16% 95.98%
Number of salaries quoted 27069 33693 33583
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 28 February 2017.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 9 £30,000 +9.09%
Croydon - 6 £37,500 -
Canary Wharf -13 3 £26,000 -
Uxbridge +1 1 - -
Kingston Upon Thames - 1 £29,000 - 1
Twickenham - 1 £28,500 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 191 (75.49%) Windows
2 147 (58.10%) Active Directory
3 110 (43.48%) Microsoft
4 102 (40.32%) MS Office
5 98 (38.74%) Windows 7
6 77 (30.43%) MS Excel
7 71 (28.06%) ITIL
8 58 (22.92%) Windows Server
8 58 (22.92%) Citrix
9 41 (16.21%) Windows 10
9 41 (16.21%) Windows Server 2012
9 41 (16.21%) Cisco
10 40 (15.81%) Law
11 38 (15.02%) Finance
11 38 (15.02%) Windows Server 2008
12 35 (13.83%) Blackberry
13 33 (13.04%) TCP/IP
13 33 (13.04%) Office 365
14 31 (12.25%) MS Exchange
15 28 (11.07%) Blackberry Enterprise Server
16 26 (10.28%) Windows XP
17 25 (9.88%) Service Management
17 25 (9.88%) Microsoft Certification
17 25 (9.88%) Legal
18 23 (9.09%) DHCP
18 23 (9.09%) Windows Server 2003
19 22 (8.70%) DNS
19 22 (8.70%) Retail
19 22 (8.70%) Windows 8
20 21 (8.30%) Android

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.25%) MS Exchange
2 28 (11.07%) Blackberry Enterprise Server
3 15 (5.93%) IBM Notes
4 10 (3.95%) Exchange Server 2007
4 10 (3.95%) Exchange Server 2010
5 8 (3.16%) Exchange Server 2013
5 8 (3.16%) SharePoint
6 5 (1.98%) IBM Domino
6 5 (1.98%) Site Server
7 4 (1.58%) Skype for Business
8 2 (0.79%) CMS
9 1 (0.40%) IIS
9 1 (0.40%) SharePoint 2013
9 1 (0.40%) Tomcat
9 1 (0.40%) WebLogic
Applications
1 102 (40.32%) MS Office
2 77 (30.43%) MS Excel
3 7 (2.77%) MS PowerPoint
4 2 (0.79%) Adobe Creative Suite
5 1 (0.40%) Mozilla Thunderbird
Business Applications
1 2 (0.79%) Dynamics CRM
1 2 (0.79%) Retail-J
2 1 (0.40%) Dynamics AX
2 1 (0.40%) Dynamics NAV
2 1 (0.40%) Northgate Housing
Cloud Services
1 33 (13.04%) Office 365
2 3 (1.19%) Cloud Computing
3 2 (0.79%) G Suite
4 1 (0.40%) Adobe Creative Cloud
Communications & Networking
1 33 (13.04%) TCP/IP
2 23 (9.09%) DHCP
3 22 (8.70%) DNS
4 19 (7.51%) LAN
4 19 (7.51%) VPN
4 19 (7.51%) WAN
5 16 (6.32%) Firewall
6 15 (5.93%) Internet
7 11 (4.35%) VoIP
8 5 (1.98%) SMS
8 5 (1.98%) SMTP
8 5 (1.98%) Wireless
9 4 (1.58%) SAN
10 3 (1.19%) IP Telephony
10 3 (1.19%) MPLS
10 3 (1.19%) Skype
11 2 (0.79%) iSCSI
11 2 (0.79%) Remote Desktop
11 2 (0.79%) VLAN
11 2 (0.79%) Wi-Fi
Database & Business Intelligence
1 18 (7.11%) SQL Server
2 6 (2.37%) SQL Server Reporting Services
3 5 (1.98%) SQL Server Integration Services
4 4 (1.58%) MS Access
4 4 (1.58%) Relational Database
5 3 (1.19%) Big Data
5 3 (1.19%) Hadoop
5 3 (1.19%) MySQL
6 1 (0.40%) Essbase
6 1 (0.40%) Oracle Database
6 1 (0.40%) Oracle Reports
6 1 (0.40%) QlikView
6 1 (0.40%) SQL Server 2008
Development Applications
1 2 (0.79%) JIRA
2 1 (0.40%) SQL Server Management Studio (SSMS)
General
1 40 (15.81%) Law
2 38 (15.02%) Finance
3 25 (9.88%) Legal
4 22 (8.70%) Retail
5 15 (5.93%) Banking
6 12 (4.74%) Front Office
7 7 (2.77%) Retail Banking
8 6 (2.37%) Financial Institution
9 4 (1.58%) Publishing
10 3 (1.19%) Marketing
10 3 (1.19%) Telecoms
11 2 (0.79%) Games
11 2 (0.79%) Investment Banking
12 1 (0.40%) Back Office
12 1 (0.40%) French Language
12 1 (0.40%) German Language
Libraries, Frameworks & Software Standards
1 8 (3.16%) HTML
2 6 (2.37%) .NET
2 6 (2.37%) ASP.NET
3 5 (1.98%) CSS
3 5 (1.98%) jQuery
3 5 (1.98%) XML
4 4 (1.58%) ASP.NET MVC
4 4 (1.58%) ASP.NET MVC 5
4 4 (1.58%) HTML5
4 4 (1.58%) Twitter Bootstrap
5 2 (0.79%) Web Services
6 1 (0.40%) FIX Protocol
6 1 (0.40%) REST
6 1 (0.40%) SOAP
6 1 (0.40%) XSL
Miscellaneous
1 35 (13.83%) Blackberry
2 21 (8.30%) Analytical Skills
2 21 (8.30%) iPhone
3 14 (5.53%) Video Conferencing
4 11 (4.35%) iPad
5 10 (3.95%) Smartphone
6 6 (2.37%) User Experience
7 5 (1.98%) Driving Licence
8 4 (1.58%) Handset
8 4 (1.58%) PMI
9 3 (1.19%) EPoS
9 3 (1.19%) Fixed Income
9 3 (1.19%) Management Information System
10 2 (0.79%) Data Centre
10 2 (0.79%) Fintech
11 1 (0.40%) AS400
11 1 (0.40%) BYOD
11 1 (0.40%) Equities
11 1 (0.40%) Hedge funds
11 1 (0.40%) Linux Command Line
Operating Systems
1 191 (75.49%) Windows
2 98 (38.74%) Windows 7
3 58 (22.92%) Windows Server
4 41 (16.21%) Windows 10
4 41 (16.21%) Windows Server 2012
5 38 (15.02%) Windows Server 2008
6 26 (10.28%) Windows XP
7 23 (9.09%) Windows Server 2003
8 22 (8.70%) Windows 8
9 21 (8.30%) Android
10 16 (6.32%) Mac OS X
11 14 (5.53%) Apple iOS
12 8 (3.16%) Linux
13 4 (1.58%) Unix
14 3 (1.19%) Solaris
15 2 (0.79%) Mac OS
16 1 (0.40%) Mac OS X Server
16 1 (0.40%) Windows Phone
16 1 (0.40%) Windows Vista
Processes & Methodologies
1 71 (28.06%) ITIL
2 25 (9.88%) Service Management
3 16 (6.32%) Change Control
4 13 (5.14%) Incident Management
5 11 (4.35%) Root Cause Analysis
6 10 (3.95%) CRM
7 9 (3.56%) Agile Software Development
7 9 (3.56%) Problem Management
7 9 (3.56%) Trend Analysis
7 9 (3.56%) Wealth Management
8 8 (3.16%) Continuous Improvement
8 8 (3.16%) Mentoring
8 8 (3.16%) Service Delivery
8 8 (3.16%) Time Management
9 7 (2.77%) Business Analysis
9 7 (2.77%) Change Management
10 6 (2.37%) Asset Management
10 6 (2.37%) Document Management
11 5 (1.98%) Kalman Filter
11 5 (1.98%) MVC
Programming Languages
1 18 (7.11%) SQL
2 6 (2.37%) C#
2 6 (2.37%) PowerShell
3 3 (1.19%) Perl
3 3 (1.19%) Python
3 3 (1.19%) VBA
4 2 (0.79%) VB
5 1 (0.40%) Bash Shell
5 1 (0.40%) Java
5 1 (0.40%) JavaScript
5 1 (0.40%) PL/SQL
5 1 (0.40%) T-SQL
Qualifications
1 25 (9.88%) Microsoft Certification
2 17 (6.72%) MCSE
3 15 (5.93%) ITIL Certification
4 14 (5.53%) MCP
5 13 (5.14%) Degree
6 6 (2.37%) MCITP
6 6 (2.37%) MCSA
7 4 (1.58%) CCNA
7 4 (1.58%) Cisco Certification
7 4 (1.58%) GNVQ
7 4 (1.58%) MCDST
7 4 (1.58%) PMI Certification
8 2 (0.79%) A+ Certification
8 2 (0.79%) DBS Check
8 2 (0.79%) MCTS
8 2 (0.79%) MOS
9 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (6.32%) SLA
2 3 (1.19%) QA
3 2 (0.79%) ISO/IEC 27001
System Software
1 147 (58.10%) Active Directory
2 20 (7.91%) XenApp
3 11 (4.35%) XenDesktop
4 8 (3.16%) VMware Infrastructure
5 7 (2.77%) Hyper-V
6 4 (1.58%) Microsoft App-V
7 3 (1.19%) Virtual Desktop
7 3 (1.19%) vSphere
8 2 (0.79%) VMware Workstation
9 1 (0.40%) Firmware
Systems Management
1 19 (7.51%) SCCM
2 5 (1.98%) SCOM
3 4 (1.58%) AirWatch
4 3 (1.19%) Backup Exec
5 2 (0.79%) Jamf Pro
5 2 (0.79%) Nagios
5 2 (0.79%) Norton AntiVirus
6 1 (0.40%) Cacti
6 1 (0.40%) Control-M
6 1 (0.40%) McAfee ePO
6 1 (0.40%) SCSM
6 1 (0.40%) SCVMM
6 1 (0.40%) ServiceCenter
6 1 (0.40%) XenMobile
Vendors
1 110 (43.48%) Microsoft
2 58 (22.92%) Citrix
3 41 (16.21%) Cisco
4 20 (7.91%) VMware
5 17 (6.72%) Mitel
6 15 (5.93%) Lotus
7 14 (5.53%) iManage
8 13 (5.14%) Apple
9 7 (2.77%) IBM
10 6 (2.37%) Adobe
10 6 (2.37%) Avaya
11 5 (1.98%) Oracle
11 5 (1.98%) Salesforce.com
11 5 (1.98%) Symantec
12 4 (1.58%) AppSense
12 4 (1.58%) HP
12 4 (1.58%) LANDesk
12 4 (1.58%) MobileIron
12 4 (1.58%) Sun
13 3 (1.19%) Polycom
Twickenham, Middlesex
Ashdown IT
Salary: £27000 - £30000 per annum + benefits
Posted: Yesterday
South East London
Clearwater People Solutions
Salary: £27000 Per Annum benefits
Posted: 6 days ago
London
Birkbeck University of London
Salary: £28,154 rising to £32,042 per annum
Posted: 6 days ago
Central London / West End
Dot Ones
Salary: From £26,000 to £32,000 per annum
Posted: 13 days ago
Kingston upon Thames
CPS Group Limited
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 12 days ago
London
Recruitment Genius Ltd
Salary: £25000 - £30000 per annum
Posted: 24 days ago