The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 514 568 563
Rank change year-on-year
+54 -5
Permanent jobs requiring a 2nd Line Support Analyst 98 68 62
As % of all permanent IT jobs located in London 0.22% 0.15% 0.13%
As % of the Job Titles category 0.24% 0.16% 0.14%
Number of salaries quoted 91 61 58
Average salary £29,000 £26,000 £31,750
Average salary % change year-on-year
+11.53% -18.11%
90% offered a salary of more than £24,000 £23,500 £23,550
10% offered a salary of more than £40,750 £30,500 £37,500
UK excluding London average salary £26,250 £25,000 £24,000
% change year-on-year
+5.00% +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41569 42658 45211
As % of all permanent IT jobs located in London 93.86% 93.95% 94.44%
Number of salaries quoted 35452 35096 39095
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,500 £75,000 £79,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 19 December 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +49 32 £38,000 +49.01% 1
Uxbridge - 4 £25,250 -
Croydon +3 3 £27,500 +17.02% 1
Sidcup -7 2 £28,750 +19.17%
Canary Wharf - 2 £37,500 -
Kingston Upon Thames -2 1 £31,000 +3.33%
Stanmore - 1 £22,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 143 (75.66%) Windows
2 113 (59.79%) Active Directory
3 89 (47.09%) MS Office
4 87 (46.03%) Microsoft
5 75 (39.68%) Windows XP
6 70 (37.04%) Windows 7
7 62 (32.80%) MS Excel
8 60 (31.75%) Citrix
9 57 (30.16%) MS Exchange
10 47 (24.87%) Blackberry
10 47 (24.87%) ITIL
11 40 (21.16%) SQL
12 39 (20.63%) Windows Server 2008
13 36 (19.05%) LAN
14 34 (17.99%) Blackberry Enterprise Server
15 33 (17.46%) Cisco
16 32 (16.93%) Windows Server 2003
17 31 (16.40%) Microsoft Certification
17 31 (16.40%) Finance
18 29 (15.34%) VPN
19 28 (14.81%) DNS
20 27 (14.29%) WAN
20 27 (14.29%) DHCP
20 27 (14.29%) TCP/IP
20 27 (14.29%) Exchange Server 2007
21 24 (12.70%) Exchange Server 2010
22 20 (10.58%) Exchange Server 2003
22 20 (10.58%) Degree
23 19 (10.05%) Apple
24 18 (9.52%) VMware

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (30.16%) MS Exchange
2 34 (17.99%) Blackberry Enterprise Server
3 27 (14.29%) Exchange Server 2007
4 24 (12.70%) Exchange Server 2010
5 20 (10.58%) Exchange Server 2003
6 9 (4.76%) IIS
7 7 (3.70%) SharePoint
8 5 (2.65%) Lync
9 4 (2.12%) IBM Notes
10 1 (0.53%) SharePoint 2010
10 1 (0.53%) WorkSite
Applications
1 89 (47.09%) MS Office
2 62 (32.80%) MS Excel
3 11 (5.82%) MS PowerPoint
4 5 (2.65%) MS Project
4 5 (2.65%) MS Visio
Cloud Services
1 3 (1.59%) SaaS
2 2 (1.06%) Office 365
3 1 (0.53%) Microsoft Azure
Communications & Networking
1 36 (19.05%) LAN
2 29 (15.34%) VPN
3 28 (14.81%) DNS
4 27 (14.29%) WAN
4 27 (14.29%) DHCP
4 27 (14.29%) TCP/IP
5 7 (3.70%) VoIP
6 6 (3.17%) Internet
6 6 (3.17%) Firewall
6 6 (3.17%) Wireless
7 5 (2.65%) IP Telephony
7 5 (2.65%) SAN
8 2 (1.06%) Cisco IOS
8 2 (1.06%) Network Security
9 1 (0.53%) iSCSI
9 1 (0.53%) Unified Communications
9 1 (0.53%) Intranet
9 1 (0.53%) FTP
9 1 (0.53%) Cisco IPT
9 1 (0.53%) Wi-Fi
Database & Business Intelligence
1 17 (8.99%) SQL Server
2 4 (2.12%) MarkLogic
3 3 (1.59%) SQL Server 2008
4 2 (1.06%) SQL Server 2005
Development Applications
1 3 (1.59%) Toad
General
1 31 (16.40%) Finance
2 16 (8.47%) Law
2 16 (8.47%) Banking
3 11 (5.82%) Legal
4 7 (3.70%) Retail
5 5 (2.65%) Publishing
6 4 (2.12%) Financial Institution
7 3 (1.59%) German Language
8 2 (1.06%) Italian Language
8 2 (1.06%) Russian Language
8 2 (1.06%) Spanish Language
8 2 (1.06%) Front Office
8 2 (1.06%) Telecoms
8 2 (1.06%) French Language
9 1 (0.53%) Investment Banking
9 1 (0.53%) Marketing
9 1 (0.53%) Advertising
Libraries, Frameworks & Software Standards
1 9 (4.76%) XML
2 8 (4.23%) FIX Protocol
3 7 (3.70%) .NET
4 5 (2.65%) CSS
4 5 (2.65%) Web Services
4 5 (2.65%) HTML
5 2 (1.06%) COM
5 2 (1.06%) .NET Framework
6 1 (0.53%) Application Packaging
6 1 (0.53%) XMPP
Miscellaneous
1 47 (24.87%) Blackberry
2 13 (6.88%) iPhone
3 8 (4.23%) Video Conferencing
3 8 (4.23%) Derivative
3 8 (4.23%) Foreign Exchange (FX)
4 7 (3.70%) iPad
5 6 (3.17%) Analytical Skills
6 4 (2.12%) IVR
6 4 (2.12%) PDA
7 2 (1.06%) EPoS
7 2 (1.06%) Management Information System
7 2 (1.06%) Handset
7 2 (1.06%) Computer Science
8 1 (0.53%) Fat Client
8 1 (0.53%) Data Protection Act
8 1 (0.53%) Mathematics
8 1 (0.53%) Digital Media
8 1 (0.53%) Thin Client
8 1 (0.53%) Client/Server
8 1 (0.53%) SecurID
Operating Systems
1 143 (75.66%) Windows
2 75 (39.68%) Windows XP
3 70 (37.04%) Windows 7
4 39 (20.63%) Windows Server 2008
5 32 (16.93%) Windows Server 2003
6 16 (8.47%) Windows 8
7 12 (6.35%) Linux
8 11 (5.82%) UNIX
9 8 (4.23%) Mac OS X
10 7 (3.70%) Android
11 6 (3.17%) Windows 2000
11 6 (3.17%) Windows Vista
12 3 (1.59%) Apple iOS
13 2 (1.06%) Windows Server 2012
14 1 (0.53%) Mac OS
14 1 (0.53%) Windows Mobile
Processes & Methodologies
1 47 (24.87%) ITIL
2 17 (8.99%) Problem Management
3 15 (7.94%) Incident Management
3 15 (7.94%) Change Control
4 13 (6.88%) Project Planning
4 13 (6.88%) Time Management
5 8 (4.23%) CRM
6 6 (3.17%) Service Delivery
7 5 (2.65%) Service Management
7 5 (2.65%) Document Management
8 4 (2.12%) Business Continuity
8 4 (2.12%) QMS
8 4 (2.12%) Mobile Device Management
9 3 (1.59%) Asset Management
9 3 (1.59%) E-Commerce
10 2 (1.06%) Quality Management
10 2 (1.06%) Project Management
10 2 (1.06%) Information Security
10 2 (1.06%) Information Security Management
10 2 (1.06%) Security Management
Programming Languages
1 40 (21.16%) SQL
2 10 (5.29%) Java
3 5 (2.65%) JavaScript
4 3 (1.59%) VBScript
4 3 (1.59%) PL/SQL
5 2 (1.06%) PowerShell
5 2 (1.06%) VB
6 1 (0.53%) Python
6 1 (0.53%) Objective-C
6 1 (0.53%) Perl
6 1 (0.53%) C
6 1 (0.53%) C#
Qualifications
1 31 (16.40%) Microsoft Certification
2 20 (10.58%) Degree
3 15 (7.94%) MCSE
4 5 (2.65%) ITIL Foundation Certificate
5 4 (2.12%) A+ Certification
5 4 (2.12%) MCP
6 3 (1.59%) Cisco Certification
6 3 (1.59%) CCNA
7 2 (1.06%) MCITP
8 1 (0.53%) Citrix Certification
8 1 (0.53%) MCSA
8 1 (0.53%) ITIL Certification
Quality Assurance & Compliance
1 4 (2.12%) SLA
2 2 (1.06%) ISO 9001
System Software
1 113 (59.79%) Active Directory
2 10 (5.29%) VMware Infrastructure
3 3 (1.59%) vSphere
4 2 (1.06%) XenApp
4 2 (1.06%) Terminal Services
4 2 (1.06%) VMware ESX
4 2 (1.06%) Citrix Presentation Server
5 1 (0.53%) XenDesktop
Systems Management
1 6 (3.17%) SCCM
2 3 (1.59%) Norton AntiVirus
3 2 (1.06%) Backup Exec
3 2 (1.06%) Casper Suite
4 1 (0.53%) Symantec Enterprise Vault
4 1 (0.53%) WSUS
4 1 (0.53%) NetBackup
Vendors
1 87 (46.03%) Microsoft
2 60 (31.75%) Citrix
3 33 (17.46%) Cisco
4 19 (10.05%) Apple
5 18 (9.52%) VMware
5 18 (9.52%) Avaya
6 13 (6.88%) Bloomberg
7 12 (6.35%) Wyse
8 11 (5.82%) Mitel
9 10 (5.29%) Reuters
10 7 (3.70%) Dell
11 6 (3.17%) Oracle
11 6 (3.17%) Symantec
11 6 (3.17%) ServiceNow
12 4 (2.12%) Kofax
12 4 (2.12%) Sophos
12 4 (2.12%) Lotus
12 4 (2.12%) HP
12 4 (2.12%) BMC
13 3 (1.59%) Juniper
City of London
Interquest - IQ ERP
Salary: £21000 - £27000 per annum + Benefits
Posted: 4 days ago
London
Vadis People
Salary: circ £24,000 - £35,000 DoE
Posted: 6 days ago
Central London / West End
ARC IT Recruitment Ltd
Salary: £30000 Per Annum + 10% + On Call + Benefits.
Posted: 6 days ago
Croydon, Surrey
MOTT MACDONALD
Salary: Competitive
Posted: 17 days ago
London W1T 2BU
Primesight Limited
Salary: £27,500
Posted: 23 days ago