The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 543 554 602
Rank change year-on-year
+11 +48
Permanent jobs requiring a 2nd Line Support Analyst 91 52 48
As % of all permanent IT jobs located in London 0.20% 0.12% 0.097%
As % of the Job Titles category 0.21% 0.12% 0.10%
Number of salaries quoted 87 49 46
Average salary £30,000 £26,750 £28,750
Average salary % change year-on-year
+12.14% -6.95%
90% offered a salary of more than £24,800 £24,000 £22,500
10% offered a salary of more than £45,000 £38,000 £35,500
UK excluding London average salary £24,000 £24,000 £23,510
% change year-on-year
- +2.08%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43006 41638 46964
As % of all permanent IT jobs located in London 93.37% 93.52% 94.55%
Number of salaries quoted 35883 35024 40689
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 19 September 2014.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 22 £40,000 +9.58% 2
Hounslow - 3 £28,500 -
Wembley - 1 £25,000 -
Canary Wharf - 1 £37,500 -
Chiswick - 1 £28,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 146 (84.88%) Windows
2 122 (70.93%) Active Directory
3 91 (52.91%) MS Office
4 71 (41.28%) Microsoft
5 70 (40.70%) Windows 7
6 66 (38.37%) Windows XP
7 65 (37.79%) Blackberry
8 59 (34.30%) MS Exchange
9 55 (31.98%) Citrix
10 50 (29.07%) MS Excel
11 43 (25.00%) Blackberry Enterprise Server
11 43 (25.00%) ITIL
12 42 (24.42%) SQL
12 42 (24.42%) Cisco
12 42 (24.42%) Windows Server 2008
13 36 (20.93%) Apple
14 34 (19.77%) Exchange Server 2010
15 32 (18.60%) Windows Server 2003
16 30 (17.44%) DNS
16 30 (17.44%) LAN
16 30 (17.44%) Finance
17 28 (16.28%) TCP/IP
17 28 (16.28%) WAN
17 28 (16.28%) DHCP
18 26 (15.12%) Microsoft Certification
19 23 (13.37%) Degree
20 22 (12.79%) iPhone
20 22 (12.79%) VPN
21 21 (12.21%) Windows 8
22 19 (11.05%) Law

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (34.30%) MS Exchange
2 43 (25.00%) Blackberry Enterprise Server
3 34 (19.77%) Exchange Server 2010
4 16 (9.30%) Exchange Server 2007
5 14 (8.14%) SharePoint
6 13 (7.56%) Exchange Server 2003
7 12 (6.98%) IIS
8 3 (1.74%) IBM Notes
8 3 (1.74%) Lync
9 2 (1.16%) SharePoint 2013
10 1 (0.58%) WorkSite
Applications
1 91 (52.91%) MS Office
2 50 (29.07%) MS Excel
3 11 (6.40%) MS Visio
3 11 (6.40%) MS Project
4 8 (4.65%) MS PowerPoint
Business Applications
1 1 (0.58%) Remedy ITSM
Cloud Services
1 3 (1.74%) Office 365
2 1 (0.58%) Cloud Computing
Communications & Networking
1 30 (17.44%) LAN
1 30 (17.44%) DNS
2 28 (16.28%) TCP/IP
2 28 (16.28%) WAN
2 28 (16.28%) DHCP
3 22 (12.79%) VPN
4 10 (5.81%) Wireless
5 7 (4.07%) VoIP
6 6 (3.49%) Cisco IOS
7 5 (2.91%) Intranet
7 5 (2.91%) Firewall
8 4 (2.33%) IP Telephony
8 4 (2.33%) FTP
9 3 (1.74%) Wi-Fi
9 3 (1.74%) Internet
10 2 (1.16%) Network Security
10 2 (1.16%) SAN
11 1 (0.58%) NAS
11 1 (0.58%) Cisco IPT
11 1 (0.58%) ADSL
Database & Business Intelligence
1 18 (10.47%) SQL Server
2 6 (3.49%) SQL Server 2008
3 5 (2.91%) SQL Server 2005
4 4 (2.33%) MarkLogic
General
1 30 (17.44%) Finance
2 19 (11.05%) Law
3 17 (9.88%) Banking
4 10 (5.81%) Financial Institution
5 7 (4.07%) Legal
6 5 (2.91%) Publishing
7 2 (1.16%) Retail
7 2 (1.16%) Front Office
8 1 (0.58%) Back Office
8 1 (0.58%) Telecoms
8 1 (0.58%) Advertising
8 1 (0.58%) Marketing
Libraries, Frameworks & Software Standards
1 10 (5.81%) .NET
2 7 (4.07%) XML
3 5 (2.91%) Web Services
4 4 (2.33%) HTML
4 4 (2.33%) CSS
5 2 (1.16%) Application Packaging
6 1 (0.58%) XMPP
Miscellaneous
1 65 (37.79%) Blackberry
2 22 (12.79%) iPhone
3 13 (7.56%) iPad
4 12 (6.98%) Video Conferencing
5 10 (5.81%) IVR
6 8 (4.65%) Analytical Skills
7 7 (4.07%) Derivative
7 7 (4.07%) Foreign Exchange (FX)
8 6 (3.49%) PDA
9 4 (2.33%) Handset
10 2 (1.16%) Computer Science
11 1 (0.58%) Fat Client
11 1 (0.58%) HP StorageWorks
11 1 (0.58%) Hedge funds
11 1 (0.58%) Thin Client
11 1 (0.58%) Client/Server
11 1 (0.58%) SecurID
11 1 (0.58%) Smartphone
Operating Systems
1 146 (84.88%) Windows
2 70 (40.70%) Windows 7
3 66 (38.37%) Windows XP
4 42 (24.42%) Windows Server 2008
5 32 (18.60%) Windows Server 2003
6 21 (12.21%) Windows 8
7 19 (11.05%) Mac OS X
8 9 (5.23%) UNIX
9 8 (4.65%) Windows Vista
10 7 (4.07%) Android
10 7 (4.07%) Linux
11 5 (2.91%) Windows 2000
12 3 (1.74%) Mac OS
13 2 (1.16%) Windows Mobile
14 1 (0.58%) Windows Server 2012
Processes & Methodologies
1 43 (25.00%) ITIL
2 12 (6.98%) Document Management
3 10 (5.81%) Mobile Device Management
4 8 (4.65%) Time Management
5 6 (3.49%) QMS
5 6 (3.49%) Change Control
5 6 (3.49%) Service Management
6 5 (2.91%) ITIL V3
6 5 (2.91%) Problem Management
7 4 (2.33%) Capacity Planning
7 4 (2.33%) Root Cause Analysis
7 4 (2.33%) Quality Management
7 4 (2.33%) Incident Management
7 4 (2.33%) CRM
8 3 (1.74%) Asset Management
8 3 (1.74%) Mentoring
9 2 (1.16%) Continuous Improvement
9 2 (1.16%) Project Management
9 2 (1.16%) Project Planning
9 2 (1.16%) Service Delivery
Programming Languages
1 42 (24.42%) SQL
2 8 (4.65%) Java
3 6 (3.49%) C#
4 5 (2.91%) JavaScript
4 5 (2.91%) VBScript
5 4 (2.33%) PowerShell
6 2 (1.16%) VB
Qualifications
1 26 (15.12%) Microsoft Certification
2 23 (13.37%) Degree
3 11 (6.40%) MCP
4 7 (4.07%) MCSE
5 6 (3.49%) A+ Certification
5 6 (3.49%) ITIL Foundation Certificate
5 6 (3.49%) MCITP
6 4 (2.33%) MOS
6 4 (2.33%) MCSA
7 1 (0.58%) CCNA
7 1 (0.58%) Cisco Certification
7 1 (0.58%) VMware Certified Professional (VCP)
7 1 (0.58%) MCTS
7 1 (0.58%) ITIL Certification
Quality Assurance & Compliance
1 15 (8.72%) SLA
2 4 (2.33%) ISO 9001
3 1 (0.58%) QA
System Software
1 122 (70.93%) Active Directory
2 5 (2.91%) Terminal Services
2 5 (2.91%) VMware Infrastructure
3 4 (2.33%) XenApp
4 2 (1.16%) Citrix Presentation Server
5 1 (0.58%) XenDesktop
5 1 (0.58%) Hyper-V
5 1 (0.58%) VMware ESX
Systems Management
1 9 (5.23%) SCCM
2 1 (0.58%) Symantec Enterprise Vault
2 1 (0.58%) SCDPM
2 1 (0.58%) MAILsweeper
2 1 (0.58%) NetBackup
2 1 (0.58%) Backup Exec
2 1 (0.58%) WSUS
Vendors
1 71 (41.28%) Microsoft
2 55 (31.98%) Citrix
3 42 (24.42%) Cisco
4 36 (20.93%) Apple
5 19 (11.05%) Avaya
6 16 (9.30%) Mitel
7 13 (7.56%) Bloomberg
8 11 (6.40%) Reuters
9 10 (5.81%) BMC
9 10 (5.81%) Oracle
9 10 (5.81%) HP
10 9 (5.23%) Dell
10 9 (5.23%) Kofax
11 7 (4.07%) VMware
11 7 (4.07%) Remedy
12 6 (3.49%) Autodesk
12 6 (3.49%) Juniper
13 5 (2.91%) LANDesk
13 5 (2.91%) Sophos
14 4 (2.33%) F5
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 10 hours ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 4 days ago