The statistics below represent IT jobs advertised across the London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 494 533 480
Rank change year-on-year
+39 -53
Permanent jobs requiring a 2nd Line Support Analyst 124 143 187
As % of all permanent IT jobs located in London 0.32% 0.32% 0.39%
As % of the Job Titles category 0.33% 0.34% 0.41%
Number of salaries quoted 119 133 175
Median salary £30,000 £30,000 £30,000
90% offered a salary of more than £22,500 £23,600 £24,500
10% offered a salary of more than £41,400 £42,500 £41,500
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37519 42126 45471
As % of all permanent IT jobs located in London 95.68% 95.57% 95.75%
Number of salaries quoted 32609 35777 37900
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Salary Trend in London

2nd Line Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 26 August 2016.

2nd Line Support Analyst Salary Histogram in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 9 £32,500 +8.33% 2
Coulsdon - 4 £23,000 -
Canary Wharf - 4 £26,250 -
Croydon -3 2 £24,750 -10.00%
Enfield - 2 £24,000 -
Bromley - 2 £32,500 -
Kingston Upon Thames +2 1 £35,000 +27.27%
Romford - 1 £26,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 26 August 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 194 (75.49%) Windows
2 144 (56.03%) Active Directory
3 129 (50.19%) Microsoft
4 96 (37.35%) MS Office
5 90 (35.02%) ITIL
6 78 (30.35%) Windows Server
7 77 (29.96%) Windows 7
8 64 (24.90%) MS Excel
9 57 (22.18%) Citrix
9 57 (22.18%) MS Exchange
10 48 (18.68%) Finance
11 40 (15.56%) Office 365
12 37 (14.40%) Legal
12 37 (14.40%) Cisco
13 36 (14.01%) Microsoft Certification
14 34 (13.23%) VMware
14 34 (13.23%) Windows Server 2008
15 32 (12.45%) Apple
16 30 (11.67%) TCP/IP
16 30 (11.67%) SQL
17 27 (10.51%) iPhone
17 27 (10.51%) Windows Server 2012
18 26 (10.12%) VMware Infrastructure
19 25 (9.73%) Incident Management
19 25 (9.73%) Windows Server 2003
20 24 (9.34%) Problem Management
21 23 (8.95%) Service Management
21 23 (8.95%) SQL Server
21 23 (8.95%) VoIP
22 22 (8.56%) LAN

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (22.18%) MS Exchange
2 19 (7.39%) Blackberry Enterprise Server
3 17 (6.61%) Exchange Server 2010
4 15 (5.84%) Skype for Business
5 11 (4.28%) Exchange Server 2007
6 10 (3.89%) Exchange Server 2013
7 9 (3.50%) Exchange Server 2003
8 7 (2.72%) IIS
9 6 (2.33%) IBM Notes
9 6 (2.33%) SharePoint
10 3 (1.17%) Apache
11 2 (0.78%) Exchange Server 2000
11 2 (0.78%) IBM Domino
12 1 (0.39%) SharePoint 2010
12 1 (0.39%) SharePoint 2013
12 1 (0.39%) SharePoint Server
Applications
1 96 (37.35%) MS Office
2 64 (24.90%) MS Excel
3 13 (5.06%) MS PowerPoint
4 3 (1.17%) Adobe Creative Suite
Business Applications
1 2 (0.78%) Dynamics AX
1 2 (0.78%) Dynamics CRM
2 1 (0.39%) Eagle PACE
2 1 (0.39%) Eikon
2 1 (0.39%) Markit EDM
2 1 (0.39%) Remedy ITSM
2 1 (0.39%) thinkFolio
Cloud Services
1 40 (15.56%) Office 365
2 3 (1.17%) SaaS
3 2 (0.78%) Amazon AWS
3 2 (0.78%) Google Apps
Communications & Networking
1 30 (11.67%) TCP/IP
2 23 (8.95%) VoIP
3 22 (8.56%) LAN
4 20 (7.78%) DNS
5 18 (7.00%) VPN
5 18 (7.00%) WAN
6 17 (6.61%) DHCP
7 14 (5.45%) Firewall
8 9 (3.50%) Wireless
9 5 (1.95%) Ethernet
9 5 (1.95%) SAN
10 4 (1.56%) Internet
11 3 (1.17%) Cisco IOS
11 3 (1.17%) iSCSI
12 2 (0.78%) Cisco ASA
12 2 (0.78%) Fibre Channel
12 2 (0.78%) PBX
12 2 (0.78%) Remote Desktop
12 2 (0.78%) SMS
13 1 (0.39%) Skype
Database & Business Intelligence
1 23 (8.95%) SQL Server
2 9 (3.50%) SQL Server Reporting Services
3 6 (2.33%) MS Access
3 6 (2.33%) SQL Server Integration Services
4 2 (0.78%) MarkLogic
4 2 (0.78%) Relational Database
4 2 (0.78%) SQL Server 2008
4 2 (0.78%) SQL Server 2012
5 1 (0.39%) Big Data
5 1 (0.39%) Hadoop
Development Applications
1 1 (0.39%) JIRA
General
1 48 (18.68%) Finance
2 37 (14.40%) Legal
3 19 (7.39%) Law
4 13 (5.06%) Banking
5 9 (3.50%) Retail
6 8 (3.11%) Back Office
6 8 (3.11%) Front Office
6 8 (3.11%) Marketing
7 7 (2.72%) Local Government
8 4 (1.56%) Advertising
8 4 (1.56%) Financial Institution
8 4 (1.56%) Publishing
9 2 (0.78%) Telecoms
10 1 (0.39%) Aerospace
10 1 (0.39%) Automotive
10 1 (0.39%) German Language
10 1 (0.39%) Manufacturing
10 1 (0.39%) Music Industry
Libraries, Frameworks & Software Standards
1 17 (6.61%) Web Services
2 14 (5.45%) .NET
3 11 (4.28%) ASP.NET
4 9 (3.50%) XML
5 7 (2.72%) XSL
6 3 (1.17%) FIX Protocol
7 2 (0.78%) ASP.NET Web Forms
7 2 (0.78%) CSS
7 2 (0.78%) HTML
7 2 (0.78%) jQuery
7 2 (0.78%) REST
7 2 (0.78%) Software Packaging
8 1 (0.39%) X-Windows
Miscellaneous
1 27 (10.51%) iPhone
2 21 (8.17%) Blackberry
3 14 (5.45%) Smartphone
3 14 (5.45%) Video Conferencing
4 11 (4.28%) Analytical Skills
5 6 (2.33%) Driving Licence
5 6 (2.33%) iPad
6 5 (1.95%) Fat Client
6 5 (1.95%) Handset
6 5 (1.95%) Hedge funds
6 5 (1.95%) Thin Client
7 3 (1.17%) Computer Science
7 3 (1.17%) Derivative
8 2 (0.78%) Fixed Income
8 2 (0.78%) Foreign Exchange (FX)
8 2 (0.78%) Management Information System
8 2 (0.78%) Replication
8 2 (0.78%) User Experience
8 2 (0.78%) Wiki
9 1 (0.39%) Data Centre
Operating Systems
1 194 (75.49%) Windows
2 78 (30.35%) Windows Server
3 77 (29.96%) Windows 7
4 34 (13.23%) Windows Server 2008
5 27 (10.51%) Windows Server 2012
6 25 (9.73%) Windows Server 2003
7 19 (7.39%) Linux
7 19 (7.39%) Windows 8
7 19 (7.39%) Windows XP
8 17 (6.61%) Mac OS X
9 15 (5.84%) Android
9 15 (5.84%) Apple iOS
10 14 (5.45%) Windows 10
11 13 (5.06%) Unix
12 7 (2.72%) Windows Vista
13 4 (1.56%) Windows 2000 Server
13 4 (1.56%) Windows Phone
14 2 (0.78%) Solaris
14 2 (0.78%) Windows NT
15 1 (0.39%) AIX
Processes & Methodologies
1 90 (35.02%) ITIL
2 25 (9.73%) Incident Management
3 24 (9.34%) Problem Management
4 23 (8.95%) Service Management
5 16 (6.23%) Service Delivery
6 15 (5.84%) Change Control
7 14 (5.45%) Change Management
8 13 (5.06%) Investment Management
9 10 (3.89%) ITIL V3
10 9 (3.50%) MVC
11 8 (3.11%) CRM
11 8 (3.11%) Mobile Device Management
12 7 (2.72%) Document Management
12 7 (2.72%) ITSM
12 7 (2.72%) Stakeholder Management
12 7 (2.72%) Workflow
13 5 (1.95%) Asset Management
13 5 (1.95%) Root Cause Analysis
13 5 (1.95%) Time Management
13 5 (1.95%) Wealth Management
Programming Languages
1 30 (11.67%) SQL
2 10 (3.89%) C#
3 8 (3.11%) VB
4 4 (1.56%) PowerShell
5 3 (1.17%) C
6 2 (0.78%) JavaScript
6 2 (0.78%) T-SQL
7 1 (0.39%) Perl
7 1 (0.39%) Python
7 1 (0.39%) Shell Script
7 1 (0.39%) VBA
Qualifications
1 36 (14.01%) Microsoft Certification
2 20 (7.78%) ITIL Certification
3 19 (7.39%) MCSE
4 18 (7.00%) MCP
5 15 (5.84%) Degree
6 12 (4.67%) MCSA
7 10 (3.89%) CCNA
7 10 (3.89%) Cisco Certification
8 6 (2.33%) MCITP
9 5 (1.95%) MCDST
10 3 (1.17%) CompTIA Security+
10 3 (1.17%) Security+ Certification
11 2 (0.78%) ITIL Foundation Certificate
12 1 (0.39%) MCTS
Quality Assurance & Compliance
1 11 (4.28%) SLA
2 4 (1.56%) ISO/IEC 27001
System Software
1 144 (56.03%) Active Directory
2 26 (10.12%) VMware Infrastructure
3 17 (6.61%) XenApp
4 9 (3.50%) XenDesktop
5 6 (2.33%) Hyper-V
6 3 (1.17%) qmail
6 3 (1.17%) Terminal Services
7 1 (0.39%) Virtual Desktop
7 1 (0.39%) Virtual Servers
7 1 (0.39%) VMware ESX
7 1 (0.39%) vSphere
Systems Management
1 8 (3.11%) SCCM
2 3 (1.17%) Casper Suite
3 2 (0.78%) SCOM
4 1 (0.39%) AirWatch
4 1 (0.39%) Backup Exec
4 1 (0.39%) Control-M
4 1 (0.39%) HP SIM
4 1 (0.39%) Microsoft Data Protection Manager
4 1 (0.39%) Nagios
4 1 (0.39%) NetBackup
4 1 (0.39%) Puppet
Vendors
1 129 (50.19%) Microsoft
2 57 (22.18%) Citrix
3 37 (14.40%) Cisco
4 34 (13.23%) VMware
5 32 (12.45%) Apple
6 13 (5.06%) Avaya
7 12 (4.67%) Mitel
8 10 (3.89%) Dell
8 10 (3.89%) Oracle
9 9 (3.50%) HP
10 8 (3.11%) MobileIron
10 8 (3.11%) ServiceNow
11 7 (2.72%) Altiris
12 6 (2.33%) Lotus
13 5 (1.95%) Bomgar
13 5 (1.95%) LANDesk
13 5 (1.95%) Samsung
14 4 (1.56%) iManage
14 4 (1.56%) Interwoven
15 3 (1.17%) IBM
London
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Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: Yesterday
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Salary: £22000 - £25000 per annum
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Salary: Up to £32,000 per annum + Benefits
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