2nd Line Technical Support Jobs in London

Second Line Technical Support
England > London

The median Second Line Technical Support salary in London is £37,500 per year according to job vacancies posted during the 6 months to 17 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 484 636 832
Rank change year-on-year +152 +196 -246
Permanent jobs requiring a 2nd Line Technical Support 9 9 19
As % of all permanent jobs advertised in London 0.038% 0.024% 0.030%
As % of the Job Titles category 0.041% 0.026% 0.031%
Number of salaries quoted 9 5 19
10th Percentile £34,800 - £24,900
25th Percentile £36,250 £26,500 £25,000
Median annual salary (50th Percentile) £37,500 £27,000 £36,000
Median % change year-on-year +38.89% -25.00% +20.00%
75th Percentile £38,750 £27,500 £42,500
90th Percentile - - £42,750
England median annual salary £36,750 £27,000 £29,500
% change year-on-year +36.11% -8.47% +2.61%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,025 35,072 61,822
% of permanent jobs with a recognized job title 94.15% 95.05% 96.35%
Number of salaries quoted 16,664 25,579 35,092
10th Percentile £38,750 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,250 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,047 £60,000
% change year-on-year -10.07% +0.08% +9.09%

2nd Line Technical Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Technical Support in London

2nd Line Technical Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Technical Support in London.

Salary trend for 2nd Line Technical Support in London

2nd Line Technical Support Skill Set
Top 18 Co-occurring Skills and Capabilities in London

For the 6 months to 17 April 2024, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Technical Support in the job title.

1 7 (77.78%) Social Skills
2 6 (66.67%) Customer Service
2 6 (66.67%) Driving Licence
2 6 (66.67%) Apple iOS
2 6 (66.67%) Android
2 6 (66.67%) Wireless
2 6 (66.67%) Active Directory
2 6 (66.67%) Internet
3 2 (22.22%) Microsoft
3 2 (22.22%) Microsoft 365
4 1 (11.11%) Asset Management
4 1 (11.11%) Degree
4 1 (11.11%) Microsoft Office
4 1 (11.11%) ITIL
4 1 (11.11%) SharePoint
4 1 (11.11%) Microsoft Intune
4 1 (11.11%) Software Asset Management
4 1 (11.11%) Problem-Solving

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) SharePoint
Applications
1 1 (11.11%) Microsoft Office
Cloud Services
1 2 (22.22%) Microsoft 365
Communications & Networking
1 6 (66.67%) Internet
1 6 (66.67%) Wireless
General
1 7 (77.78%) Social Skills
Miscellaneous
1 6 (66.67%) Driving Licence
Operating Systems
1 6 (66.67%) Android
1 6 (66.67%) Apple iOS
Processes & Methodologies
1 6 (66.67%) Customer Service
2 1 (11.11%) Asset Management
2 1 (11.11%) ITIL
2 1 (11.11%) Problem-Solving
2 1 (11.11%) Software Asset Management
Qualifications
1 1 (11.11%) Degree
System Software
1 6 (66.67%) Active Directory
Systems Management
1 1 (11.11%) Microsoft Intune
Vendors
1 2 (22.22%) Microsoft