The table below looks at the statistics for Contact Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank 583 604 570
Rank change year-on-year
+21 -34
Permanent jobs citing Contact Management 38 12 64
As % of all permanent IT jobs located in London 0.084% 0.027% 0.13%
As % of the Processes & Methodologies category 0.10% 0.032% 0.16%
Number of salaries quoted 37 11 50
Average salary £43,000 £45,000 £60,000
Average salary % change year-on-year
-4.44% -25.00%
90% offered a salary of more than £39,500 £22,500 £30,075
10% offered a salary of more than £90,000 £61,500 £80,000
UK excluding London average salary £57,500 £40,000 £47,500
% change year-on-year
+43.75% -15.78%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37934 37177 41109
As % of all permanent IT jobs located in London 83.68% 83.66% 81.44%
Number of salaries quoted 31195 30808 35340
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,700 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Contact Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in London

Contact Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the London region.

Contact Management Salary Trend in London

Contact Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Contact Management across the London region over the 3 months to 17 September 2014.

Contact Management Salary Histogram in London

Contact Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the London region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bromley - 5 £90,000 -
Ealing - 2 £40,000 -
Contact Management
England

Contact Management
Top 30 Related IT Skills in London

For the 6 months to 17 September 2014, IT jobs across the London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 35 (42.68%) Microsoft
2 34 (41.46%) CRM
3 27 (32.93%) Cisco
3 27 (32.93%) VMware
4 26 (31.71%) ITIL
4 26 (31.71%) Finance
5 22 (26.83%) Front Office
6 21 (25.61%) SQL Server
6 21 (25.61%) PRINCE2
6 21 (25.61%) MS Exchange
6 21 (25.61%) SLA
6 21 (25.61%) HP
6 21 (25.61%) Citrix
6 21 (25.61%) Problem Management
6 21 (25.61%) XenApp
6 21 (25.61%) SolarWinds
6 21 (25.61%) Kaseya
6 21 (25.61%) HP SIM
6 21 (25.61%) Cisco UCCX
7 20 (24.39%) Disaster Recovery
7 20 (24.39%) Business Continuity
7 20 (24.39%) Test Scripting
8 16 (19.51%) Degree
9 15 (18.29%) SaaS
10 13 (15.85%) Agile Software Development
10 13 (15.85%) Business Transformation
11 12 (14.63%) B2B
12 11 (13.41%) Marketing
13 10 (12.20%) Service Delivery
14 9 (10.98%) Project Management

Contact Management
Top Related IT Skills in London by Category

For the 6 months to 17 September 2014, IT jobs across the London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 21 (25.61%) MS Exchange
2 4 (4.88%) SugarCRM
2 4 (4.88%) Exchange Server 2010
3 2 (2.44%) SharePoint
3 2 (2.44%) Drupal
Applications
1 6 (7.32%) MS Excel
2 4 (4.88%) Photoshop
3 2 (2.44%) MS Office
Business Applications
1 7 (8.54%) Dynamics CRM
Cloud Services
1 15 (18.29%) SaaS
Communications & Networking
1 7 (8.54%) Internet
2 3 (3.66%) SAN
3 2 (2.44%) Intranet
Database & Business Intelligence
1 21 (25.61%) SQL Server
2 7 (8.54%) Data Warehouse
3 2 (2.44%) Relational Database
3 2 (2.44%) MS Access
3 2 (2.44%) MySQL
General
1 26 (31.71%) Finance
2 22 (26.83%) Front Office
3 11 (13.41%) Marketing
4 8 (9.76%) German Language
5 4 (4.88%) Advertising
6 2 (2.44%) Retail
Job Titles
1 16 (19.51%) Infrastructure Engineer
2 15 (18.29%) Sales Consultant
2 15 (18.29%) Consultant
3 13 (15.85%) Architect
4 9 (10.98%) Developer
5 8 (9.76%) Solutions Architect
5 8 (9.76%) Enterprise Architect
5 8 (9.76%) Delivery Manager
5 8 (9.76%) Enterprise Solutions Architect
6 7 (8.54%) Enterprise Consultant
6 7 (8.54%) Account Executive
6 7 (8.54%) Graduate
6 7 (8.54%) Programme Manager
7 5 (6.10%) Network Engineer
7 5 (6.10%) Head of Service Management
7 5 (6.10%) C++ Developer
7 5 (6.10%) CRM Architect
8 2 (2.44%) Systems Developer
8 2 (2.44%) Microsoft Developer
8 2 (2.44%) Dynamics CRM Developer
Libraries, Frameworks & Software Standards
1 5 (6.10%) Middleware
2 2 (2.44%) jQuery
2 2 (2.44%) HTML
2 2 (2.44%) CSS
Miscellaneous
1 7 (8.54%) Management Information System
1 7 (8.54%) Data Conversion
1 7 (8.54%) Enterprise Software
2 3 (3.66%) Computer Science
3 1 (1.22%) PMI
Operating Systems
1 3 (3.66%) Windows
Processes & Methodologies
1 34 (41.46%) CRM
2 26 (31.71%) ITIL
3 21 (25.61%) PRINCE2
3 21 (25.61%) Problem Management
4 20 (24.39%) Test Scripting
4 20 (24.39%) Disaster Recovery
4 20 (24.39%) Business Continuity
5 13 (15.85%) Agile Software Development
5 13 (15.85%) Business Transformation
6 12 (14.63%) B2B
7 10 (12.20%) Service Delivery
8 9 (10.98%) Project Management
9 8 (9.76%) Content Management
10 7 (8.54%) GAP Analysis
10 7 (8.54%) Workflow
10 7 (8.54%) SOA
10 7 (8.54%) Technical Architecture
10 7 (8.54%) Continuous Integration
11 6 (7.32%) Project Planning
11 6 (7.32%) Service Management
Programming Languages
1 5 (6.10%) C
1 5 (6.10%) C++
2 2 (2.44%) JavaScript
2 2 (2.44%) PHP
2 2 (2.44%) SQL
2 2 (2.44%) VBA
Qualifications
1 16 (19.51%) Degree
2 6 (7.32%) MCSE
2 6 (7.32%) Microsoft Certification
3 1 (1.22%) PMI Certification
3 1 (1.22%) APMP
Quality Assurance & Compliance
1 21 (25.61%) SLA
2 2 (2.44%) ISO 14001
2 2 (2.44%) ISO 9001
3 1 (1.22%) P3O
System Software
1 21 (25.61%) XenApp
2 3 (3.66%) VMware Infrastructure
Systems Management
1 21 (25.61%) HP SIM
1 21 (25.61%) Cisco UCCX
Vendors
1 35 (42.68%) Microsoft
2 27 (32.93%) Cisco
2 27 (32.93%) VMware
3 21 (25.61%) HP
3 21 (25.61%) Citrix
3 21 (25.61%) SolarWinds
3 21 (25.61%) Kaseya
4 6 (7.32%) Guidewire
4 6 (7.32%) Cognizant
4 6 (7.32%) Informatica
4 6 (7.32%) Teradata
4 6 (7.32%) IBM
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: Yesterday