The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 575 612 599
Rank change year-on-year
+37 -13
Permanent jobs requiring a Service Desk Engineer 46 33 35
As % of all permanent IT jobs located in London 0.10% 0.072% 0.073%
As % of the Job Titles category 0.11% 0.077% 0.077%
Number of salaries quoted 43 33 33
Average salary £27,500 £29,000 £26,500
Average salary % change year-on-year
-5.17% +9.43%
90% offered a salary of more than £21,200 £20,200 £23,600
10% offered a salary of more than £34,600 £35,000 £45,500
UK excluding London average salary £22,500 £25,000 £23,005
% change year-on-year
-10.00% +8.67%
Service Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41833 42816 45422
As % of all permanent IT jobs located in London 93.84% 93.95% 94.47%
Number of salaries quoted 35659 35282 39272
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £75,000 £79,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in London

Service Desk Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer across the London region.

Service Desk Engineer Salary Trend in London

Service Desk Engineer
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Engineer across the London region over the 3 months to 17 December 2014.

Service Desk Engineer Salary Histogram in London

Service Desk Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the London region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 13 £27,750 -4.31% 1
Canary Wharf +27 3 £25,000 -28.57%
Barnet - 2 £33,000 - 1
Greenford - 1 £20,000 -
Service Desk Engineer
England

Service Desk Engineer
Top 30 Related IT Skills in London

For the 6 months to 17 December 2014, IT jobs across the London region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 81 (81.00%) Windows
2 71 (71.00%) Active Directory
3 68 (68.00%) Microsoft
4 46 (46.00%) MS Excel
5 35 (35.00%) MS Office
6 32 (32.00%) Citrix
6 32 (32.00%) Windows 7
7 30 (30.00%) Microsoft Certification
7 30 (30.00%) VMware
8 28 (28.00%) MS Exchange
9 25 (25.00%) Cisco
10 24 (24.00%) ITIL
10 24 (24.00%) MCSE
10 24 (24.00%) Windows Server 2008
11 20 (20.00%) Exchange Server 2007
12 19 (19.00%) MCITP
13 17 (17.00%) Blackberry
13 17 (17.00%) Finance
13 17 (17.00%) Windows 8
14 16 (16.00%) Windows XP
15 15 (15.00%) SLA
16 14 (14.00%) SQL
16 14 (14.00%) Hyper-V
17 13 (13.00%) Mac OS X
17 13 (13.00%) Windows Server 2003
17 13 (13.00%) Firewall
18 12 (12.00%) DNS
18 12 (12.00%) Thin Client
18 12 (12.00%) Fat Client
18 12 (12.00%) VMware Infrastructure

Service Desk Engineer
Top Related IT Skills in London by Category

For the 6 months to 17 December 2014, IT jobs across the London region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (28.00%) MS Exchange
2 20 (20.00%) Exchange Server 2007
3 12 (12.00%) Exchange Server 2010
4 10 (10.00%) Blackberry Enterprise Server
5 8 (8.00%) Exchange Server 2013
6 4 (4.00%) Exchange Server 2003
7 1 (1.00%) IBM Notes
7 1 (1.00%) SharePoint
Applications
1 46 (46.00%) MS Excel
2 35 (35.00%) MS Office
3 1 (1.00%) MS Visio
3 1 (1.00%) MS PowerPoint
Business Applications
1 1 (1.00%) SAP Oil and Gas
Cloud Services
1 4 (4.00%) Google Apps
2 3 (3.00%) Office 365
Communications & Networking
1 13 (13.00%) Firewall
2 12 (12.00%) DNS
3 10 (10.00%) VPN
4 8 (8.00%) Cisco ASA
4 8 (8.00%) SAN
4 8 (8.00%) LAN
4 8 (8.00%) WAN
5 7 (7.00%) IP Telephony
6 6 (6.00%) DHCP
7 5 (5.00%) Wireless
7 5 (5.00%) VLAN
8 4 (4.00%) Internet
9 3 (3.00%) IPv4
9 3 (3.00%) TCP/IP
9 3 (3.00%) VoIP
10 2 (2.00%) DSL
10 2 (2.00%) BGP
10 2 (2.00%) MPLS
10 2 (2.00%) OSPF
11 1 (1.00%) Intranet
Development Applications
1 1 (1.00%) Visual Studio
General
1 17 (17.00%) Finance
2 10 (10.00%) Banking
3 6 (6.00%) Publishing
4 4 (4.00%) Law
4 4 (4.00%) Games
5 3 (3.00%) Advertising
5 3 (3.00%) Legal
5 3 (3.00%) Marketing
6 2 (2.00%) Telecoms
7 1 (1.00%) Electronics
7 1 (1.00%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.00%) X-Windows
Miscellaneous
1 17 (17.00%) Blackberry
2 12 (12.00%) Thin Client
2 12 (12.00%) Fat Client
3 8 (8.00%) Clustering
4 5 (5.00%) Analytical Skills
5 4 (4.00%) CMDB
5 4 (4.00%) iPad
6 2 (2.00%) Graphic Design
6 2 (2.00%) Digital Media
7 1 (1.00%) Hedge funds
7 1 (1.00%) DTV
7 1 (1.00%) SecurID
7 1 (1.00%) E-Learning
Operating Systems
1 81 (81.00%) Windows
2 32 (32.00%) Windows 7
3 24 (24.00%) Windows Server 2008
4 17 (17.00%) Windows 8
5 16 (16.00%) Windows XP
6 13 (13.00%) Mac OS X
6 13 (13.00%) Windows Server 2003
7 10 (10.00%) Windows Server 2012
8 6 (6.00%) Linux
9 2 (2.00%) Android
10 1 (1.00%) Mac OS
Processes & Methodologies
1 24 (24.00%) ITIL
2 6 (6.00%) Incident Management
2 6 (6.00%) Service Management
3 5 (5.00%) Configuration Management
3 5 (5.00%) E-Commerce
4 4 (4.00%) B2B
4 4 (4.00%) ITIL V3
4 4 (4.00%) Mobile Device Management
5 2 (2.00%) Service Delivery
5 2 (2.00%) CRM
6 1 (1.00%) Coaching
6 1 (1.00%) Software Licensing
6 1 (1.00%) Service Desk Management
6 1 (1.00%) Low Latency
6 1 (1.00%) Business Intelligence
6 1 (1.00%) Programme Management
6 1 (1.00%) Disaster Recovery
6 1 (1.00%) ITSM
6 1 (1.00%) Digital Marketing
6 1 (1.00%) Time Management
Programming Languages
1 14 (14.00%) SQL
2 1 (1.00%) PowerShell
Qualifications
1 30 (30.00%) Microsoft Certification
2 24 (24.00%) MCSE
3 19 (19.00%) MCITP
4 11 (11.00%) Degree
5 8 (8.00%) MCSA
6 7 (7.00%) MCP
7 6 (6.00%) CCNA
7 6 (6.00%) Cisco Certification
8 5 (5.00%) ITIL Certification
9 4 (4.00%) VMware Certified Professional (VCP)
10 2 (2.00%) Security Cleared
10 2 (2.00%) CCNP
10 2 (2.00%) HNC
10 2 (2.00%) HND
10 2 (2.00%) ITIL Foundation Certificate
11 1 (1.00%) A+ Certification
11 1 (1.00%) CCA
11 1 (1.00%) Citrix Certification
11 1 (1.00%) Network+ Certification
11 1 (1.00%) SC Cleared
Quality Assurance & Compliance
1 15 (15.00%) SLA
System Software
1 71 (71.00%) Active Directory
2 14 (14.00%) Hyper-V
3 12 (12.00%) VMware Infrastructure
4 4 (4.00%) XenApp
5 3 (3.00%) XenServer
5 3 (3.00%) XenDesktop
6 1 (1.00%) vSphere
Systems Management
1 1 (1.00%) Nagios
1 1 (1.00%) SCCM
1 1 (1.00%) SCOM
Vendors
1 68 (68.00%) Microsoft
2 32 (32.00%) Citrix
3 30 (30.00%) VMware
4 25 (25.00%) Cisco
5 10 (10.00%) Apple
6 8 (8.00%) HP
7 4 (4.00%) Google
7 4 (4.00%) Fidessa
7 4 (4.00%) Reuters
7 4 (4.00%) Bloomberg
8 3 (3.00%) Avaya
9 2 (2.00%) SolarWinds
9 2 (2.00%) SonicWALL
9 2 (2.00%) Remedy
10 1 (1.00%) Bomgar
10 1 (1.00%) McAfee
10 1 (1.00%) Symantec
10 1 (1.00%) Juniper
10 1 (1.00%) Lotus
10 1 (1.00%) SAP
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