The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 588 569 603
Rank change year-on-year
-19 +34
Permanent jobs requiring a Service Desk Manager 49 62 42
As % of all permanent IT jobs located in London 0.11% 0.14% 0.083%
As % of the Job Titles category 0.11% 0.15% 0.088%
Number of salaries quoted 49 55 38
Average salary £50,000 £50,000 £43,750
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £40,000 £33,100 £31,500
10% offered a salary of more than £70,000 £55,000 £67,500
UK excluding London average salary £37,500 £37,500 £37,500
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42843 41746 47655
As % of all permanent IT jobs located in London 93.38% 93.51% 94.55%
Number of salaries quoted 35743 35073 41312
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,400
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 22 September 2014.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -4 15 £50,000 -
Hammersmith - 1 £42,500 -
Wimbledon - 1 £35,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 100 (79.37%) ITIL
2 46 (36.51%) Windows
3 45 (35.71%) SLA
4 36 (28.57%) Service Management
5 34 (26.98%) Active Directory
6 33 (26.19%) Incident Management
7 29 (23.02%) Service Delivery
7 29 (23.02%) Finance
8 24 (19.05%) ITIL Certification
9 23 (18.25%) Windows 7
10 22 (17.46%) Microsoft
11 21 (16.67%) Problem Management
12 15 (11.90%) Project Management
13 14 (11.11%) Microsoft Certification
13 14 (11.11%) Supplier Management
14 13 (10.32%) Continuous Improvement
14 13 (10.32%) ServiceNow
15 12 (9.52%) MCSE
15 12 (9.52%) MS Office
15 12 (9.52%) WAN
15 12 (9.52%) VPN
16 11 (8.73%) Service Desk Management
17 10 (7.94%) MCITP
17 10 (7.94%) Time Management
17 10 (7.94%) MS Exchange
17 10 (7.94%) LAN
17 10 (7.94%) Citrix
17 10 (7.94%) Change Management
17 10 (7.94%) Law
17 10 (7.94%) ITSM

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (7.94%) MS Exchange
2 9 (7.14%) Blackberry Enterprise Server
3 5 (3.97%) Exchange Server 2007
4 2 (1.59%) Exchange Server 2010
5 1 (0.79%) SharePoint
Applications
1 12 (9.52%) MS Office
2 4 (3.17%) MS Excel
3 2 (1.59%) MS Visio
Business Applications
1 2 (1.59%) Advent Moxy
2 1 (0.79%) SAP SD
2 1 (0.79%) SAP BPC
2 1 (0.79%) Remedy ITSM
Cloud Services
1 2 (1.59%) Cloud Computing
2 1 (0.79%) Office 365
Communications & Networking
1 12 (9.52%) WAN
1 12 (9.52%) VPN
2 10 (7.94%) LAN
3 6 (4.76%) Wireless
4 3 (2.38%) Firewall
5 2 (1.59%) DNS
Database & Business Intelligence
1 1 (0.79%) SAP BW
General
1 29 (23.02%) Finance
2 10 (7.94%) Law
3 8 (6.35%) Banking
3 8 (6.35%) Retail
4 7 (5.56%) Telecoms
5 6 (4.76%) Financial Institution
5 6 (4.76%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.79%) X-Windows
1 1 (0.79%) Application Packaging
Miscellaneous
1 9 (7.14%) Analytical Skills
2 6 (4.76%) Hedge funds
3 5 (3.97%) Management Information System
3 5 (3.97%) Blackberry
4 4 (3.17%) iPhone
5 2 (1.59%) Statistics
5 2 (1.59%) Client/Server
5 2 (1.59%) User Experience
6 1 (0.79%) iPad
6 1 (0.79%) Social Media
6 1 (0.79%) Data Extraction
6 1 (0.79%) Computer Science
Operating Systems
1 46 (36.51%) Windows
2 23 (18.25%) Windows 7
3 7 (5.56%) Windows Server 2008
4 4 (3.17%) Windows 8
5 3 (2.38%) Windows XP
5 3 (2.38%) Android
6 1 (0.79%) Mac OS X
6 1 (0.79%) Mac OS
Processes & Methodologies
1 100 (79.37%) ITIL
2 36 (28.57%) Service Management
3 33 (26.19%) Incident Management
4 29 (23.02%) Service Delivery
5 21 (16.67%) Problem Management
6 15 (11.90%) Project Management
7 14 (11.11%) Supplier Management
8 13 (10.32%) Continuous Improvement
9 11 (8.73%) Service Desk Management
10 10 (7.94%) Time Management
10 10 (7.94%) Change Management
10 10 (7.94%) ITSM
11 9 (7.14%) Mentoring
12 7 (5.56%) Disaster Recovery
12 7 (5.56%) Release Management
13 6 (4.76%) ITIL V3
13 6 (4.76%) Line Management
14 5 (3.97%) Mobile Device Management
14 5 (3.97%) PRINCE2
15 4 (3.17%) Stakeholder Management
Qualifications
1 24 (19.05%) ITIL Certification
2 14 (11.11%) Microsoft Certification
3 12 (9.52%) MCSE
4 10 (7.94%) MCITP
5 9 (7.14%) Degree
6 5 (3.97%) MCSA
7 2 (1.59%) Security Cleared
Quality Assurance & Compliance
1 45 (35.71%) SLA
2 5 (3.97%) COBIT
3 1 (0.79%) QA
System Software
1 34 (26.98%) Active Directory
2 2 (1.59%) Citrix Presentation Server
2 2 (1.59%) vSphere
2 2 (1.59%) XenApp
2 2 (1.59%) XenDesktop
2 2 (1.59%) Microsoft App-V
2 2 (1.59%) VMware ESX
3 1 (0.79%) Hyper-V
Vendors
1 22 (17.46%) Microsoft
2 13 (10.32%) ServiceNow
3 10 (7.94%) Citrix
4 7 (5.56%) Remedy
5 4 (3.17%) VMware
6 3 (2.38%) Reuters
6 3 (2.38%) Bloomberg
7 2 (1.59%) Advent
7 2 (1.59%) NYFIX
7 2 (1.59%) Avaya
7 2 (1.59%) Novell
7 2 (1.59%) SAP
8 1 (0.79%) Juniper
8 1 (0.79%) Interwoven
8 1 (0.79%) HP
8 1 (0.79%) Cisco
8 1 (0.79%) IBM
8 1 (0.79%) LANDesk
London
Esum
Salary: From £65,000 to £75,000 per annum + Bonus + Bens
Posted: 6 days ago
Central London / West End
Ampersand Consulting
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 6 days ago