The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 565 583 568
Rank change year-on-year
+18 -15
Permanent jobs requiring a Service Desk Manager 68 70 35
As % of all permanent IT jobs located in London 0.15% 0.14% 0.079%
As % of the Job Titles category 0.16% 0.15% 0.085%
Number of salaries quoted 67 69 30
Average salary £47,500 £47,500 £51,250
Average salary % change year-on-year
- -7.31%
90% offered a salary of more than £36,500 £37,500 £26,000
10% offered a salary of more than £65,000 £60,000 £61,850
UK excluding London average salary £40,000 £37,500 £38,000
% change year-on-year
+6.66% -1.31%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41608 45886 41320
As % of all permanent IT jobs located in London 93.35% 93.66% 93.69%
Number of salaries quoted 35298 38585 34779
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 3 July 2015.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 22 £55,000 +15.78%
Kingston Upon Thames +8 4 £44,485 -15.26%
Hammersmith +2 1 £50,000 +33.33%
Wimbledon -8 1 £35,000 - 1
Wembley - 1 £40,000 -
Greenford - 1 £41,000 -
Harrow - 1 £42,500 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 131 (81.88%) ITIL
2 66 (41.25%) SLA
3 53 (33.13%) Service Delivery
4 50 (31.25%) Windows
5 39 (24.38%) Microsoft
5 39 (24.38%) Service Management
6 38 (23.75%) Incident Management
6 38 (23.75%) Continuous Improvement
7 36 (22.50%) Problem Management
8 33 (20.63%) Windows 7
8 33 (20.63%) ITIL Certification
9 32 (20.00%) MS Office
10 25 (15.63%) ITSM
11 24 (15.00%) Banking
12 23 (14.38%) MS Excel
12 23 (14.38%) Line Management
13 22 (13.75%) Analytical Skills
13 22 (13.75%) Legal
14 21 (13.13%) Law
14 21 (13.13%) Change Management
14 21 (13.13%) Service Desk Management
15 18 (11.25%) Retail
16 16 (10.00%) Finance
16 16 (10.00%) People Management
16 16 (10.00%) Root Cause Analysis
17 15 (9.38%) Operations Management
18 14 (8.75%) Active Directory
19 12 (7.50%) Mentoring
19 12 (7.50%) WorkSite
19 12 (7.50%) Performance Management

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (7.50%) WorkSite
2 5 (3.13%) MS Exchange
3 4 (2.50%) Drupal
4 3 (1.88%) Exchange Server 2010
5 2 (1.25%) Joomla!
5 2 (1.25%) GlassFish
5 2 (1.25%) Lync
5 2 (1.25%) Apache
5 2 (1.25%) SharePoint
6 1 (0.63%) Blackberry Enterprise Server
Applications
1 32 (20.00%) MS Office
2 23 (14.38%) MS Excel
3 6 (3.75%) MS PowerPoint
4 4 (2.50%) MS Visio
5 2 (1.25%) Spreadsheet
5 2 (1.25%) Adobe Creative Suite
6 1 (0.63%) MS Project
Business Applications
1 1 (0.63%) Remedy ITSM
Cloud Services
1 7 (4.38%) Office 365
2 5 (3.13%) Microsoft Azure
3 2 (1.25%) Amazon AWS
3 2 (1.25%) Mimecast
3 2 (1.25%) Amazon EC2
3 2 (1.25%) Amazon S3
4 1 (0.63%) SaaS
4 1 (0.63%) Google Apps
Communications & Networking
1 9 (5.63%) Firewall
2 4 (2.50%) SAN
3 3 (1.88%) TCP/IP
4 2 (1.25%) LAN
4 2 (1.25%) VoIP
4 2 (1.25%) WAN
4 2 (1.25%) DMZ
4 2 (1.25%) Wireless
4 2 (1.25%) NAS
5 1 (0.63%) VPN
Database & Business Intelligence
1 2 (1.25%) SQL Server
1 2 (1.25%) SQL Server 2008
Development Applications
1 1 (0.63%) JIRA
General
1 24 (15.00%) Banking
2 22 (13.75%) Legal
3 21 (13.13%) Law
4 18 (11.25%) Retail
5 16 (10.00%) Finance
6 5 (3.13%) Telecoms
7 4 (2.50%) French Language
7 4 (2.50%) German Language
7 4 (2.50%) Spanish Language
7 4 (2.50%) Front Office
8 3 (1.88%) Aerospace
8 3 (1.88%) Manufacturing
8 3 (1.88%) Investment Banking
9 2 (1.25%) Marketing
9 2 (1.25%) Advertising
9 2 (1.25%) Publishing
10 1 (0.63%) Games
10 1 (0.63%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (2.50%) Doctrine
2 2 (1.25%) .NET
2 2 (1.25%) ASP.NET
3 1 (0.63%) SOAP
3 1 (0.63%) Web Services
3 1 (0.63%) XML
3 1 (0.63%) REST
Miscellaneous
1 22 (13.75%) Analytical Skills
2 12 (7.50%) User Experience
3 9 (5.63%) Performance Metrics
3 9 (5.63%) Hedge funds
4 7 (4.38%) Data Centre
5 5 (3.13%) Blackberry
5 5 (3.13%) Statistics
6 4 (2.50%) Mathematics
7 3 (1.88%) Foreign Exchange (FX)
7 3 (1.88%) Equities
8 2 (1.25%) EPoS
8 2 (1.25%) Thin Client
8 2 (1.25%) Management Information System
8 2 (1.25%) Fat Client
9 1 (0.63%) FMCG
9 1 (0.63%) iPhone
9 1 (0.63%) Social Media
9 1 (0.63%) iPad
9 1 (0.63%) Handset
Operating Systems
1 50 (31.25%) Windows
2 33 (20.63%) Windows 7
3 9 (5.63%) Windows Server 2008
4 7 (4.38%) Windows 8
5 6 (3.75%) Windows Server 2012
6 5 (3.13%) Linux
7 4 (2.50%) Windows Server 2003
7 4 (2.50%) Mac OS
8 3 (1.88%) Windows XP
9 2 (1.25%) Ubuntu
9 2 (1.25%) Mac OS X
10 1 (0.63%) UNIX
10 1 (0.63%) OS/400
Processes & Methodologies
1 131 (81.88%) ITIL
2 53 (33.13%) Service Delivery
3 39 (24.38%) Service Management
4 38 (23.75%) Incident Management
4 38 (23.75%) Continuous Improvement
5 36 (22.50%) Problem Management
6 25 (15.63%) ITSM
7 23 (14.38%) Line Management
8 21 (13.13%) Service Desk Management
8 21 (13.13%) Change Management
9 16 (10.00%) Root Cause Analysis
9 16 (10.00%) People Management
10 15 (9.38%) Operations Management
11 12 (7.50%) Performance Management
11 12 (7.50%) Mentoring
12 11 (6.88%) Change Control
13 10 (6.25%) Stakeholder Management
14 9 (5.63%) ITIL V3
14 9 (5.63%) Coaching
15 8 (5.00%) Risk Management
Programming Languages
1 5 (3.13%) SQL
2 4 (2.50%) C
3 2 (1.25%) C#
Qualifications
1 33 (20.63%) ITIL Certification
2 7 (4.38%) Degree
2 7 (4.38%) CCNA
2 7 (4.38%) Cisco Certification
3 5 (3.13%) ITIL Foundation Certificate
4 4 (2.50%) MCP
5 2 (1.25%) MCTS
5 2 (1.25%) Microsoft Certification
5 2 (1.25%) PRINCE2 Certification
5 2 (1.25%) A+ Certification
Quality Assurance & Compliance
1 66 (41.25%) SLA
2 2 (1.25%) ISO/IEC 27001
2 2 (1.25%) ISO 9001
3 1 (0.63%) QA
System Software
1 14 (8.75%) Active Directory
2 5 (3.13%) VMware Infrastructure
3 2 (1.25%) XenApp
3 2 (1.25%) XenServer
3 2 (1.25%) vSphere
3 2 (1.25%) VMware ESX
4 1 (0.63%) Terminal Services
Systems Management
1 4 (2.50%) ITRS Geneos
2 2 (1.25%) OpenSSO
Vendors
1 39 (24.38%) Microsoft
2 11 (6.88%) VMware
3 10 (6.25%) Citrix
4 8 (5.00%) Cisco
4 8 (5.00%) ServiceNow
5 4 (2.50%) SolarWinds
5 4 (2.50%) Salesforce.com
6 3 (1.88%) Remedy
6 3 (1.88%) Progress
6 3 (1.88%) HP
6 3 (1.88%) Apple
6 3 (1.88%) Interwoven
7 2 (1.25%) Avaya
7 2 (1.25%) Adobe
7 2 (1.25%) Sage
7 2 (1.25%) Dell
7 2 (1.25%) EMC
7 2 (1.25%) Wyse
7 2 (1.25%) Meraki
7 2 (1.25%) WatchGuard
South West London
First Point
Salary: £30000 - £40000 per annum
Posted: Yesterday
Wimbledon
First Point
Salary: £30000 - £40000 per annum
Posted: Yesterday
Uxbridge, Middlesex
Verticality Ltd
Salary: £40000 - £50000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £42000 - £45000 per annum
Posted: 3 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 45k per year + Benefits
Posted: 6 days ago