The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 532 570 574
Rank change year-on-year
+38 +4
Permanent jobs requiring a Service Desk Manager 81 88 47
As % of all permanent IT jobs located in London 0.19% 0.18% 0.11%
As % of the Job Titles category 0.20% 0.19% 0.11%
Number of salaries quoted 80 82 40
Average salary £50,000 £47,500 £55,000
Average salary % change year-on-year
+5.26% -13.63%
90% offered a salary of more than £37,500 £39,100 £33,200
10% offered a salary of more than £62,750 £58,850 £65,000
UK excluding London average salary £40,250 £41,500 £40,000
% change year-on-year
-3.01% +3.75%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40624 45661 41244
As % of all permanent IT jobs located in London 93.51% 93.84% 93.72%
Number of salaries quoted 34358 38187 34690
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 22 May 2015.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 26 £55,000 +15.78% 2
Kingston Upon Thames +7 3 £44,485 -15.26% 1
Greenford - 3 £41,000 -
Wembley - 2 £40,000 -
Hammersmith -8 1 £50,000 +33.33%
Harrow - 1 £42,500 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 129 (83.77%) ITIL
2 66 (42.86%) SLA
3 51 (33.12%) Windows
3 51 (33.12%) Service Delivery
4 39 (25.32%) Incident Management
4 39 (25.32%) ITIL Certification
5 37 (24.03%) Service Management
6 34 (22.08%) MS Office
7 33 (21.43%) Continuous Improvement
8 32 (20.78%) Problem Management
9 31 (20.13%) Windows 7
10 28 (18.18%) Microsoft
11 27 (17.53%) Legal
12 26 (16.88%) ITSM
12 26 (16.88%) Line Management
12 26 (16.88%) Analytical Skills
13 25 (16.23%) Law
13 25 (16.23%) Banking
14 23 (14.94%) Change Management
15 21 (13.64%) MS Excel
16 19 (12.34%) Operations Management
17 18 (11.69%) Finance
17 18 (11.69%) People Management
17 18 (11.69%) Service Desk Management
18 17 (11.04%) Root Cause Analysis
19 16 (10.39%) WorkSite
19 16 (10.39%) User Experience
20 14 (9.09%) Performance Management
20 14 (9.09%) Active Directory
21 12 (7.79%) Retail

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (10.39%) WorkSite
2 5 (3.25%) MS Exchange
3 4 (2.60%) Drupal
4 3 (1.95%) Exchange Server 2010
5 2 (1.30%) SharePoint
5 2 (1.30%) Apache
5 2 (1.30%) Joomla!
5 2 (1.30%) GlassFish
5 2 (1.30%) Lync
6 1 (0.65%) Blackberry Enterprise Server
Applications
1 34 (22.08%) MS Office
2 21 (13.64%) MS Excel
3 6 (3.90%) MS PowerPoint
3 6 (3.90%) MS Visio
4 2 (1.30%) MS Project
4 2 (1.30%) Spreadsheet
4 2 (1.30%) Adobe Creative Suite
Business Applications
1 1 (0.65%) Remedy ITSM
Cloud Services
1 4 (2.60%) Office 365
2 2 (1.30%) Amazon EC2
2 2 (1.30%) Amazon S3
2 2 (1.30%) Microsoft Azure
2 2 (1.30%) Amazon AWS
2 2 (1.30%) Mimecast
3 1 (0.65%) Google Apps
3 1 (0.65%) SaaS
Communications & Networking
1 10 (6.49%) Firewall
2 4 (2.60%) SAN
3 3 (1.95%) TCP/IP
4 2 (1.30%) Wireless
4 2 (1.30%) DMZ
4 2 (1.30%) VPN
4 2 (1.30%) LAN
4 2 (1.30%) VoIP
4 2 (1.30%) WAN
4 2 (1.30%) NAS
Database & Business Intelligence
1 2 (1.30%) SQL Server
1 2 (1.30%) SQL Server 2008
Development Applications
1 1 (0.65%) JIRA
General
1 27 (17.53%) Legal
2 25 (16.23%) Law
2 25 (16.23%) Banking
3 18 (11.69%) Finance
4 12 (7.79%) Retail
5 6 (3.90%) Telecoms
6 4 (2.60%) Front Office
6 4 (2.60%) Investment Banking
6 4 (2.60%) French Language
6 4 (2.60%) German Language
6 4 (2.60%) Spanish Language
7 3 (1.95%) Aerospace
7 3 (1.95%) Manufacturing
8 2 (1.30%) Advertising
8 2 (1.30%) Publishing
8 2 (1.30%) Marketing
9 1 (0.65%) Games
9 1 (0.65%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (2.60%) Doctrine
2 2 (1.30%) .NET
2 2 (1.30%) ASP.NET
3 1 (0.65%) REST
3 1 (0.65%) SOAP
3 1 (0.65%) Web Services
3 1 (0.65%) XML
Miscellaneous
1 26 (16.88%) Analytical Skills
2 16 (10.39%) User Experience
3 11 (7.14%) Hedge funds
4 9 (5.84%) Performance Metrics
5 7 (4.55%) Statistics
6 6 (3.90%) Blackberry
7 4 (2.60%) Equities
7 4 (2.60%) Foreign Exchange (FX)
8 3 (1.95%) Mathematics
9 2 (1.30%) Thin Client
9 2 (1.30%) Fat Client
9 2 (1.30%) Open Source
10 1 (0.65%) Social Media
10 1 (0.65%) iPad
10 1 (0.65%) Computer Science
10 1 (0.65%) iPhone
10 1 (0.65%) FMCG
10 1 (0.65%) PDA
10 1 (0.65%) Derivative
10 1 (0.65%) Handset
Operating Systems
1 51 (33.12%) Windows
2 31 (20.13%) Windows 7
3 6 (3.90%) Windows Server 2008
4 4 (2.60%) Windows Server 2003
4 4 (2.60%) Linux
4 4 (2.60%) Mac OS
4 4 (2.60%) Windows 8
5 3 (1.95%) Windows Server 2012
5 3 (1.95%) Windows XP
6 2 (1.30%) Ubuntu
6 2 (1.30%) Mac OS X
7 1 (0.65%) UNIX
7 1 (0.65%) OS/400
Processes & Methodologies
1 129 (83.77%) ITIL
2 51 (33.12%) Service Delivery
3 39 (25.32%) Incident Management
4 37 (24.03%) Service Management
5 33 (21.43%) Continuous Improvement
6 32 (20.78%) Problem Management
7 26 (16.88%) ITSM
7 26 (16.88%) Line Management
8 23 (14.94%) Change Management
9 19 (12.34%) Operations Management
10 18 (11.69%) People Management
10 18 (11.69%) Service Desk Management
11 17 (11.04%) Root Cause Analysis
12 14 (9.09%) Performance Management
13 12 (7.79%) Mentoring
14 11 (7.14%) Change Control
14 11 (7.14%) ITIL V3
15 9 (5.84%) Coaching
15 9 (5.84%) Risk Management
16 8 (5.19%) Knowledge Management
Programming Languages
1 5 (3.25%) SQL
2 3 (1.95%) C
3 2 (1.30%) C#
Qualifications
1 39 (25.32%) ITIL Certification
2 10 (6.49%) Degree
3 5 (3.25%) CCNA
3 5 (3.25%) Cisco Certification
4 4 (2.60%) ITIL Foundation Certificate
5 2 (1.30%) PRINCE2 Certification
6 1 (0.65%) MCP
Quality Assurance & Compliance
1 66 (42.86%) SLA
2 2 (1.30%) ISO/IEC 27001
3 1 (0.65%) QA
System Software
1 14 (9.09%) Active Directory
2 5 (3.25%) VMware Infrastructure
3 2 (1.30%) VMware ESX
3 2 (1.30%) XenServer
3 2 (1.30%) vSphere
4 1 (0.65%) XenApp
4 1 (0.65%) Terminal Services
Systems Management
1 4 (2.60%) ITRS Geneos
2 2 (1.30%) OpenSSO
Vendors
1 28 (18.18%) Microsoft
2 11 (7.14%) VMware
3 9 (5.84%) Citrix
4 8 (5.19%) ServiceNow
5 6 (3.90%) Cisco
6 4 (2.60%) Apple
6 4 (2.60%) Salesforce.com
6 4 (2.60%) SolarWinds
7 3 (1.95%) Progress
7 3 (1.95%) HP
7 3 (1.95%) Interwoven
8 2 (1.30%) Wyse
8 2 (1.30%) Avaya
8 2 (1.30%) Dell
8 2 (1.30%) EMC
8 2 (1.30%) Sage
8 2 (1.30%) Adobe
8 2 (1.30%) Sun
8 2 (1.30%) Tandberg
8 2 (1.30%) ProCurve
City, London
Complete Tech Limited
Salary: From £40,000 to £45,000 per annum + 30% Bonus + Private Medical + Othe
Posted: 23 hours ago
London
Mint Recruitment Solutions
Salary: £35000 - £40000 per annum + Excellent Benefits
Posted: 5 days ago
City of London
Lawrence Harvey
Salary: £60000.00 - £65000.00 per annum + Benefits
Posted: 19 days ago
Kingston upon Thames
Kingston University
Salary: £40,763 - 48,206 per year + Excellent Benefits
Posted: 24 days ago