The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 550 573 571
Rank change year-on-year
+23 -2
Permanent jobs requiring a Service Desk Manager 80 96 45
As % of all permanent IT jobs located in London 0.18% 0.19% 0.10%
As % of the Job Titles category 0.19% 0.20% 0.11%
Number of salaries quoted 79 88 40
Average salary £50,000 £47,500 £55,000
Average salary % change year-on-year
+5.26% -13.63%
90% offered a salary of more than £37,500 £40,000 £38,600
10% offered a salary of more than £60,000 £61,500 £65,000
UK excluding London average salary £40,500 £41,500 £42,500
% change year-on-year
-2.40% -2.35%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41581 47116 41909
As % of all permanent IT jobs located in London 93.54% 93.82% 93.87%
Number of salaries quoted 35121 39135 35404
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 7 May 2015.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 23 £52,500 +5.00% 5
Greenford - 3 £41,000 -
Kingston Upon Thames +7 1 £44,485 -15.26% 1
Hammersmith -11 1 £50,000 +33.33%
Wembley - 1 £40,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 7 May 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 130 (84.97%) ITIL
2 72 (47.06%) SLA
3 53 (34.64%) Service Delivery
4 47 (30.72%) Windows
5 45 (29.41%) ITIL Certification
6 35 (22.88%) Incident Management
7 33 (21.57%) Service Management
7 33 (21.57%) MS Office
7 33 (21.57%) Problem Management
8 31 (20.26%) Banking
9 29 (18.95%) Windows 7
10 27 (17.65%) Continuous Improvement
10 27 (17.65%) Legal
11 26 (16.99%) ITSM
11 26 (16.99%) Microsoft
11 26 (16.99%) Line Management
12 25 (16.34%) Finance
12 25 (16.34%) Law
13 24 (15.69%) Change Management
14 23 (15.03%) Analytical Skills
15 22 (14.38%) MS Excel
16 20 (13.07%) Service Desk Management
17 19 (12.42%) People Management
17 19 (12.42%) Operations Management
18 17 (11.11%) Root Cause Analysis
18 17 (11.11%) Hedge funds
19 16 (10.46%) User Experience
19 16 (10.46%) Performance Management
19 16 (10.46%) WorkSite
20 14 (9.15%) Time Management

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 7 May 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (10.46%) WorkSite
2 5 (3.27%) MS Exchange
3 4 (2.61%) Exchange Server 2010
4 3 (1.96%) Drupal
5 2 (1.31%) Blackberry Enterprise Server
6 1 (0.65%) Joomla!
6 1 (0.65%) Apache
6 1 (0.65%) SharePoint
6 1 (0.65%) Lync
6 1 (0.65%) GlassFish
Applications
1 33 (21.57%) MS Office
2 22 (14.38%) MS Excel
3 6 (3.92%) MS Visio
3 6 (3.92%) MS PowerPoint
4 2 (1.31%) Spreadsheet
4 2 (1.31%) Adobe Creative Suite
4 2 (1.31%) MS Project
Business Applications
1 1 (0.65%) Remedy ITSM
Cloud Services
1 2 (1.31%) Office 365
1 2 (1.31%) Mimecast
2 1 (0.65%) SaaS
2 1 (0.65%) Amazon EC2
2 1 (0.65%) Amazon S3
2 1 (0.65%) Amazon AWS
Communications & Networking
1 9 (5.88%) Firewall
2 3 (1.96%) SAN
3 2 (1.31%) NAS
3 2 (1.31%) VPN
3 2 (1.31%) VoIP
4 1 (0.65%) Wireless
4 1 (0.65%) DMZ
4 1 (0.65%) LAN
4 1 (0.65%) TCP/IP
4 1 (0.65%) Structured Cabling
Database & Business Intelligence
1 1 (0.65%) SQL Server
1 1 (0.65%) SQL Server 2008
General
1 31 (20.26%) Banking
2 27 (17.65%) Legal
3 25 (16.34%) Finance
3 25 (16.34%) Law
4 9 (5.88%) Retail
5 7 (4.58%) Telecoms
6 5 (3.27%) Investment Banking
6 5 (3.27%) Front Office
7 4 (2.61%) French Language
7 4 (2.61%) German Language
7 4 (2.61%) Spanish Language
8 3 (1.96%) Manufacturing
8 3 (1.96%) Aerospace
9 2 (1.31%) Advertising
9 2 (1.31%) Publishing
9 2 (1.31%) Marketing
10 1 (0.65%) Games
10 1 (0.65%) Financial Institution
10 1 (0.65%) Back Office
Libraries, Frameworks & Software Standards
1 4 (2.61%) Doctrine
2 1 (0.65%) .NET
2 1 (0.65%) ASP.NET
Miscellaneous
1 23 (15.03%) Analytical Skills
2 17 (11.11%) Hedge funds
3 16 (10.46%) User Experience
4 11 (7.19%) Statistics
5 9 (5.88%) Performance Metrics
6 7 (4.58%) Blackberry
7 4 (2.61%) Foreign Exchange (FX)
7 4 (2.61%) Equities
8 3 (1.96%) Mathematics
9 1 (0.65%) Derivative
9 1 (0.65%) PDA
9 1 (0.65%) Management Information System
9 1 (0.65%) Thin Client
9 1 (0.65%) Social Media
9 1 (0.65%) iPad
9 1 (0.65%) iPhone
9 1 (0.65%) Fat Client
9 1 (0.65%) FMCG
9 1 (0.65%) Computer Science
Operating Systems
1 47 (30.72%) Windows
2 29 (18.95%) Windows 7
3 5 (3.27%) Windows Server 2008
4 4 (2.61%) Mac OS
4 4 (2.61%) Windows Server 2003
5 3 (1.96%) Windows XP
6 2 (1.31%) Windows 8
6 2 (1.31%) Linux
6 2 (1.31%) Mac OS X
7 1 (0.65%) Ubuntu
7 1 (0.65%) UNIX
7 1 (0.65%) Windows Server 2012
Processes & Methodologies
1 130 (84.97%) ITIL
2 53 (34.64%) Service Delivery
3 35 (22.88%) Incident Management
4 33 (21.57%) Service Management
4 33 (21.57%) Problem Management
5 27 (17.65%) Continuous Improvement
6 26 (16.99%) ITSM
6 26 (16.99%) Line Management
7 24 (15.69%) Change Management
8 20 (13.07%) Service Desk Management
9 19 (12.42%) People Management
9 19 (12.42%) Operations Management
10 17 (11.11%) Root Cause Analysis
11 16 (10.46%) Performance Management
12 14 (9.15%) Time Management
13 11 (7.19%) Change Control
13 11 (7.19%) Mentoring
14 10 (6.54%) ITIL V3
15 9 (5.88%) Coaching
15 9 (5.88%) Risk Management
Programming Languages
1 3 (1.96%) C
2 2 (1.31%) SQL
3 1 (0.65%) C#
Qualifications
1 45 (29.41%) ITIL Certification
2 13 (8.50%) Degree
3 5 (3.27%) Cisco Certification
3 5 (3.27%) CCNA
4 2 (1.31%) ITIL Foundation Certificate
4 2 (1.31%) PRINCE2 Certification
5 1 (0.65%) MCITP
5 1 (0.65%) Microsoft Certification
5 1 (0.65%) MCSE
5 1 (0.65%) MCP
Quality Assurance & Compliance
1 72 (47.06%) SLA
2 2 (1.31%) ISO/IEC 27001
3 1 (0.65%) QA
System Software
1 14 (9.15%) Active Directory
2 2 (1.31%) VMware Infrastructure
2 2 (1.31%) XenServer
3 1 (0.65%) VMware ESX
3 1 (0.65%) Terminal Services
3 1 (0.65%) vSphere
3 1 (0.65%) Hyper-V
Systems Management
1 4 (2.61%) ITRS Geneos
2 1 (0.65%) OpenSSO
Vendors
1 26 (16.99%) Microsoft
2 8 (5.23%) ServiceNow
3 7 (4.58%) VMware
4 6 (3.92%) Cisco
4 6 (3.92%) Citrix
5 4 (2.61%) SolarWinds
5 4 (2.61%) Apple
6 3 (1.96%) Salesforce.com
6 3 (1.96%) Interwoven
6 3 (1.96%) HP
6 3 (1.96%) Sun
7 2 (1.31%) Meraki
7 2 (1.31%) Adobe
7 2 (1.31%) Progress
7 2 (1.31%) Dell
7 2 (1.31%) EMC
7 2 (1.31%) Avaya
7 2 (1.31%) Wyse
8 1 (0.65%) Speakerbus
8 1 (0.65%) Toshiba
City, London
Lawrence Harvey Enterprise
Salary: £60000.00 - £65000.00 per annum + Benefits
Posted: 15 hours ago
London
Square One Resources
Posted: 23 hours ago
City, London
Careerwise UK Limited
Salary: £60000 - £80000 per annum
Posted: Yesterday
Kingston upon Thames
Kingston University
Salary: £40,763 - 48,206 per year + Excellent Benefits
Posted: 5 days ago
City, London
Ashdown IT
Salary: £55000 per annum + pension, bonus, gym, healthcare
Posted: 6 days ago
City, London
Complete Tech Limited
Salary: From £40,000 to £45,000 per annum + 30% Bonus + Private Medical + Othe
Posted: 6 days ago
City, London
Integrated Financial Arrangements plc
Salary: From £42,000 to £45,000 per annum plus 30% company discretionary bonus
Posted: 21 days ago