The statistics below represent IT jobs advertised across the London region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Desk Manager
England / London
Rank 525 572 578
Rank change year-on-year
+47 +6
Permanent jobs requiring a Service Desk Manager 58 77 76
As % of all permanent IT jobs located in London 0.17% 0.19% 0.18%
As % of the Job Titles category 0.18% 0.20% 0.19%
Number of salaries quoted 53 69 72
Median salary £50,000 £47,500 £50,000
Median salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £26,500 £38,000 £37,500
10% offered a salary of more than £72,500 £52,500 £60,000
UK excluding London median salary £36,250 £40,000 £40,000
% change year-on-year
-9.37% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31959 39084 39568
As % of all permanent IT jobs located in London 95.65% 96.15% 95.94%
Number of salaries quoted 27021 33692 33443
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,500 £32,500 £31,000
10% offered a salary of more than £82,500 £76,500 £80,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Manager
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 21 February 2017.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 8 £50,000 +5.26% 1
Croydon - 6 £48,750 -
Kingston Upon Thames - 4 £38,870 - 1
Bromley - 2 - -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Related IT Skills in London

For the 6 months to 21 February 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Manager in the job title.

1 78 (87.64%) ITIL
2 34 (38.20%) SLA
3 28 (31.46%) Service Delivery
4 26 (29.21%) Finance
5 25 (28.09%) ITIL Certification
6 24 (26.97%) Problem Management
7 22 (24.72%) Incident Management
8 18 (20.22%) Service Management
9 15 (16.85%) Windows
10 14 (15.73%) MS Excel
10 14 (15.73%) Project Management
11 13 (14.61%) Microsoft
12 12 (13.48%) Banking
12 12 (13.48%) Service Desk Management
13 11 (12.36%) Continuous Improvement
14 9 (10.11%) Performance Management
14 9 (10.11%) Legal
14 9 (10.11%) Mentoring
14 9 (10.11%) Coaching
15 8 (8.99%) Operations Management
15 8 (8.99%) ITIL V3
16 7 (7.87%) MS PowerPoint
16 7 (7.87%) Active Directory
17 6 (6.74%) MS Office
17 6 (6.74%) Microsoft Certification
17 6 (6.74%) Telecoms
17 6 (6.74%) Change Management
17 6 (6.74%) ITSM
17 6 (6.74%) Management Information System
17 6 (6.74%) Office 365

Service Desk Manager Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.12%) Exchange Server 2010
1 1 (1.12%) Exchange Server 2013
1 1 (1.12%) MS Exchange
Applications
1 14 (15.73%) MS Excel
2 7 (7.87%) MS PowerPoint
3 6 (6.74%) MS Office
Cloud Services
1 6 (6.74%) Office 365
2 2 (2.25%) Amazon AWS
2 2 (2.25%) Microsoft Azure
2 2 (2.25%) SaaS
Communications & Networking
1 5 (5.62%) Firewall
2 3 (3.37%) CTI
2 3 (3.37%) DNS
2 3 (3.37%) VoIP
2 3 (3.37%) Wireless
3 1 (1.12%) Cisco IOS
3 1 (1.12%) LAN
3 1 (1.12%) VLAN
3 1 (1.12%) VPN
3 1 (1.12%) WAN
Database & Business Intelligence
1 2 (2.25%) SQL Server
2 1 (1.12%) Crystal Reports
General
1 26 (29.21%) Finance
2 12 (13.48%) Banking
3 9 (10.11%) Legal
4 6 (6.74%) Telecoms
5 2 (2.25%) Retail
6 1 (1.12%) Law
6 1 (1.12%) Marketing
6 1 (1.12%) Publishing
Miscellaneous
1 6 (6.74%) Management Information System
2 4 (4.49%) Analytical Skills
2 4 (4.49%) IVR
3 2 (2.25%) User Experience
4 1 (1.12%) Blackberry
4 1 (1.12%) Clustering
4 1 (1.12%) CMDB
4 1 (1.12%) NHS
4 1 (1.12%) Tandem
Operating Systems
1 15 (16.85%) Windows
2 6 (6.74%) Windows 7
3 5 (5.62%) Windows Server
4 4 (4.49%) Windows Server 2012
5 3 (3.37%) Android
5 3 (3.37%) Apple iOS
5 3 (3.37%) Mac OS
6 2 (2.25%) Mac OS X
6 2 (2.25%) Windows Server 2008
7 1 (1.12%) Linux
Processes & Methodologies
1 78 (87.64%) ITIL
2 28 (31.46%) Service Delivery
3 24 (26.97%) Problem Management
4 22 (24.72%) Incident Management
5 18 (20.22%) Service Management
6 14 (15.73%) Project Management
7 12 (13.48%) Service Desk Management
8 11 (12.36%) Continuous Improvement
9 9 (10.11%) Coaching
9 9 (10.11%) Mentoring
9 9 (10.11%) Performance Management
10 8 (8.99%) ITIL V3
10 8 (8.99%) Operations Management
11 6 (6.74%) Change Management
11 6 (6.74%) ITSM
12 5 (5.62%) Line Management
12 5 (5.62%) People Management
12 5 (5.62%) Time Management
13 4 (4.49%) Continuous Improvement Process
14 3 (3.37%) Identity Access Management
Programming Languages
1 2 (2.25%) PowerShell
Qualifications
1 25 (28.09%) ITIL Certification
2 6 (6.74%) ITIL Foundation Certificate
2 6 (6.74%) Microsoft Certification
3 5 (5.62%) Degree
3 5 (5.62%) MCSE
4 4 (4.49%) MCSA
5 3 (3.37%) MCDST
5 3 (3.37%) MCITP
5 3 (3.37%) MCP
6 1 (1.12%) A+ Certification
6 1 (1.12%) Security Cleared
Quality Assurance & Compliance
1 34 (38.20%) SLA
2 1 (1.12%) ISO/IEC 27001
2 1 (1.12%) Sarbanes-Oxley
System Software
1 7 (7.87%) Active Directory
2 3 (3.37%) VMware Infrastructure
3 2 (2.25%) XenApp
4 1 (1.12%) Hyper-V
Systems Management
1 2 (2.25%) Backup Exec
2 1 (1.12%) Failover Clustering
Vendors
1 13 (14.61%) Microsoft
2 5 (5.62%) Cisco
3 4 (4.49%) ServiceNow
4 3 (3.37%) Apple
4 3 (3.37%) Citrix
4 3 (3.37%) VMware
5 2 (2.25%) HP
5 2 (2.25%) Juniper
5 2 (2.25%) Salesforce.com
5 2 (2.25%) Toshiba
6 1 (1.12%) MobileIron
6 1 (1.12%) SonicWALL
London
Harrington Starr
Salary: £55000 - £65000 per annum + bonus, benefits + training
Posted: 3 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 3 days ago
Kingston upon Thames
Hays Specialist Recruitment Ltd
Salary: £37256.00 - £40483.00 per annum
Posted: 14 days ago