The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 558 605 586
Rank change year-on-year
+47 -19
Permanent jobs requiring a Service Desk Manager 78 61 34
As % of all permanent IT jobs located in London 0.18% 0.13% 0.077%
As % of the Job Titles category 0.19% 0.14% 0.082%
Number of salaries quoted 75 60 31
Average salary £44,485 £50,000 £45,000
Average salary % change year-on-year
-11.03% +11.11%
90% offered a salary of more than £35,000 £35,000 £34,000
10% offered a salary of more than £56,500 £70,000 £52,500
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41271 44993 41469
As % of all permanent IT jobs located in London 93.31% 93.47% 93.48%
Number of salaries quoted 34981 37795 34683
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 31 July 2015.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 22 £42,500 -15.00% 2
Wimbledon -1 4 £35,000 - 1
Kingston Upon Thames - 4 £44,485 -
Uxbridge - 4 £45,000 -
Harrow - 1 £42,500 -
Wembley - 1 £40,000 -
Canary Wharf - 1 £65,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 132 (80.49%) ITIL
2 68 (41.46%) SLA
3 52 (31.71%) Service Delivery
4 50 (30.49%) Windows
5 43 (26.22%) Microsoft
6 42 (25.61%) Service Management
7 38 (23.17%) Incident Management
8 37 (22.56%) Problem Management
9 35 (21.34%) Windows 7
10 34 (20.73%) Continuous Improvement
11 31 (18.90%) ITIL Certification
12 28 (17.07%) ITSM
13 27 (16.46%) MS Office
14 26 (15.85%) Change Management
15 24 (14.63%) Banking
15 24 (14.63%) Retail
16 23 (14.02%) Line Management
17 22 (13.41%) Service Desk Management
18 21 (12.80%) Law
18 21 (12.80%) MS Excel
19 19 (11.59%) Legal
19 19 (11.59%) Analytical Skills
20 17 (10.37%) Finance
21 15 (9.15%) Root Cause Analysis
22 14 (8.54%) People Management
23 13 (7.93%) Change Control
24 12 (7.32%) Mentoring
24 12 (7.32%) Citrix
24 12 (7.32%) Operations Management
25 11 (6.71%) Active Directory

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.49%) WorkSite
2 4 (2.44%) Drupal
2 4 (2.44%) MS Exchange
3 2 (1.22%) Apache
3 2 (1.22%) SharePoint
3 2 (1.22%) GlassFish
3 2 (1.22%) Lync
3 2 (1.22%) Exchange Server 2010
3 2 (1.22%) Joomla!
4 1 (0.61%) Blackberry Enterprise Server
Applications
1 27 (16.46%) MS Office
2 21 (12.80%) MS Excel
3 5 (3.05%) MS PowerPoint
4 2 (1.22%) Spreadsheet
4 2 (1.22%) Adobe Creative Suite
Business Applications
1 1 (0.61%) Remedy ITSM
Cloud Services
1 8 (4.88%) Office 365
2 6 (3.66%) Microsoft Azure
3 2 (1.22%) Amazon AWS
3 2 (1.22%) Amazon EC2
3 2 (1.22%) Amazon S3
4 1 (0.61%) Mimecast
4 1 (0.61%) SaaS
4 1 (0.61%) Google Apps
Communications & Networking
1 5 (3.05%) Firewall
2 3 (1.83%) TCP/IP
2 3 (1.83%) SAN
3 2 (1.22%) DMZ
3 2 (1.22%) LAN
3 2 (1.22%) VoIP
3 2 (1.22%) WAN
3 2 (1.22%) Wireless
4 1 (0.61%) Network Security
4 1 (0.61%) NAS
Database & Business Intelligence
1 2 (1.22%) SQL Server
1 2 (1.22%) SQL Server 2008
Development Applications
1 1 (0.61%) JIRA
General
1 24 (14.63%) Banking
1 24 (14.63%) Retail
2 21 (12.80%) Law
3 19 (11.59%) Legal
4 17 (10.37%) Finance
5 4 (2.44%) Retail Banking
5 4 (2.44%) Pharmaceutical
6 3 (1.83%) Manufacturing
6 3 (1.83%) Aerospace
6 3 (1.83%) French Language
6 3 (1.83%) German Language
6 3 (1.83%) Spanish Language
7 2 (1.22%) Marketing
7 2 (1.22%) Advertising
7 2 (1.22%) Publishing
7 2 (1.22%) Front Office
7 2 (1.22%) Telecoms
8 1 (0.61%) Financial Institution
8 1 (0.61%) Games
Libraries, Frameworks & Software Standards
1 3 (1.83%) Doctrine
2 2 (1.22%) .NET
2 2 (1.22%) ASP.NET
3 1 (0.61%) SOAP
3 1 (0.61%) Web Services
3 1 (0.61%) XML
3 1 (0.61%) REST
Miscellaneous
1 19 (11.59%) Analytical Skills
2 11 (6.71%) Performance Metrics
3 9 (5.49%) User Experience
4 6 (3.66%) Hedge funds
4 6 (3.66%) Management Information System
5 5 (3.05%) Blackberry
6 4 (2.44%) Data Centre
6 4 (2.44%) EPoS
6 4 (2.44%) Statistics
6 4 (2.44%) Mathematics
7 2 (1.22%) Fat Client
7 2 (1.22%) Thin Client
8 1 (0.61%) Handset
8 1 (0.61%) FMCG
8 1 (0.61%) iPhone
8 1 (0.61%) Social Media
8 1 (0.61%) iPad
Operating Systems
1 50 (30.49%) Windows
2 35 (21.34%) Windows 7
3 9 (5.49%) Windows Server 2008
4 8 (4.88%) Windows 8
5 7 (4.27%) Windows Server 2012
6 5 (3.05%) Linux
7 4 (2.44%) Mac OS
8 3 (1.83%) Windows XP
8 3 (1.83%) Windows Server 2003
9 2 (1.22%) Ubuntu
9 2 (1.22%) Mac OS X
10 1 (0.61%) UNIX
10 1 (0.61%) OS/400
Processes & Methodologies
1 132 (80.49%) ITIL
2 52 (31.71%) Service Delivery
3 42 (25.61%) Service Management
4 38 (23.17%) Incident Management
5 37 (22.56%) Problem Management
6 34 (20.73%) Continuous Improvement
7 28 (17.07%) ITSM
8 26 (15.85%) Change Management
9 23 (14.02%) Line Management
10 22 (13.41%) Service Desk Management
11 15 (9.15%) Root Cause Analysis
12 14 (8.54%) People Management
13 13 (7.93%) Change Control
14 12 (7.32%) Operations Management
14 12 (7.32%) Mentoring
15 9 (5.49%) Coaching
15 9 (5.49%) Performance Management
15 9 (5.49%) Stakeholder Management
16 7 (4.27%) Workflow
17 5 (3.05%) Agile Software Development
Programming Languages
1 5 (3.05%) SQL
2 4 (2.44%) C
3 2 (1.22%) C#
Qualifications
1 31 (18.90%) ITIL Certification
2 7 (4.27%) MCP
2 7 (4.27%) CCNA
2 7 (4.27%) Cisco Certification
3 6 (3.66%) ITIL Foundation Certificate
4 5 (3.05%) A+ Certification
4 5 (3.05%) MCTS
4 5 (3.05%) Microsoft Certification
5 4 (2.44%) Degree
6 1 (0.61%) PRINCE2 Certification
Quality Assurance & Compliance
1 68 (41.46%) SLA
2 2 (1.22%) ISO/IEC 27001
2 2 (1.22%) ISO 9001
3 1 (0.61%) QA
System Software
1 11 (6.71%) Active Directory
2 5 (3.05%) VMware Infrastructure
3 3 (1.83%) XenApp
4 2 (1.22%) VMware ESX
4 2 (1.22%) vSphere
5 1 (0.61%) XenServer
5 1 (0.61%) Terminal Services
Systems Management
1 4 (2.44%) ITRS Geneos
2 2 (1.22%) OpenSSO
Vendors
1 43 (26.22%) Microsoft
2 12 (7.32%) Citrix
3 10 (6.10%) Cisco
3 10 (6.10%) VMware
4 6 (3.66%) ServiceNow
5 5 (3.05%) Remedy
6 4 (2.44%) Salesforce.com
6 4 (2.44%) SolarWinds
7 3 (1.83%) Progress
7 3 (1.83%) HP
7 3 (1.83%) Apple
7 3 (1.83%) Interwoven
8 2 (1.22%) Avaya
8 2 (1.22%) Adobe
8 2 (1.22%) Sage
8 2 (1.22%) WatchGuard
8 2 (1.22%) Tandberg
8 2 (1.22%) ProCurve
8 2 (1.22%) Barracuda Networks
9 1 (0.61%) Meraki
South West London
First Point
Salary: £30000 - £40000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £30000 - £40000 per annum + Performance Bonus
Posted: 2 days ago
London
Harvey Nash plc
Salary: £45000 per annum + benefits
Posted: 3 days ago
City, London
Robert Half
Salary: £40000 - £50000 per annum + 6% Pension, Life, Health, 25 Days
Posted: 6 days ago
Wimbledon
First Point
Salary: £30000 - £40000 per annum
Posted: 9 days ago
Central London / West End
Foration Limited
Salary: From £30,000 to £45,000 per annum 20% bonus; stock options and more!
Posted: 27 days ago