The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 518 593 557
Rank change year-on-year
+75 -36
Permanent jobs requiring a Service Desk Manager 94 53 50
As % of all permanent IT jobs located in London 0.22% 0.11% 0.11%
As % of the Job Titles category 0.23% 0.12% 0.12%
Number of salaries quoted 89 52 46
Average salary £45,000 £50,000 £50,000
Average salary % change year-on-year
-10.00% -
90% offered a salary of more than £35,000 £35,000 £32,500
10% offered a salary of more than £55,000 £70,000 £55,000
UK excluding London average salary £39,000 £37,500 £37,500
% change year-on-year
+4.00% -
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40376 43976 41848
As % of all permanent IT jobs located in London 93.15% 93.53% 93.52%
Number of salaries quoted 34392 36762 35111
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the London region.

Service Desk Manager Salary Trend in London

Service Desk Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the London region over the 3 months to 27 August 2015.

Service Desk Manager Salary Histogram in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +34 21 £39,375 -21.25% 1
Wimbledon +5 6 £35,000 -
Uxbridge - 5 £45,000 -
Canary Wharf - 1 £65,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in London

For the 6 months to 27 August 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 134 (77.46%) ITIL
2 71 (41.04%) SLA
3 57 (32.95%) Microsoft
4 55 (31.79%) Windows
5 47 (27.17%) Service Management
6 43 (24.86%) Problem Management
7 41 (23.70%) Service Delivery
8 37 (21.39%) Incident Management
8 37 (21.39%) Windows 7
9 32 (18.50%) ITSM
9 32 (18.50%) ITIL Certification
10 29 (16.76%) Retail
10 29 (16.76%) Service Desk Management
11 27 (15.61%) Change Management
12 26 (15.03%) Banking
12 26 (15.03%) Continuous Improvement
13 20 (11.56%) Finance
14 19 (10.98%) Analytical Skills
15 18 (10.40%) Line Management
15 18 (10.40%) Change Control
15 18 (10.40%) MS Office
16 17 (9.83%) Root Cause Analysis
17 16 (9.25%) Performance Metrics
17 16 (9.25%) Citrix
17 16 (9.25%) Cisco
18 15 (8.67%) Law
19 14 (8.09%) Active Directory
19 14 (8.09%) MS Excel
20 13 (7.51%) VMware
21 12 (6.94%) Legal

Service Desk Manager
Top Related IT Skills in London by Category

For the 6 months to 27 August 2015, IT jobs across the London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.05%) MS Exchange
2 6 (3.47%) WorkSite
3 4 (2.31%) Drupal
3 4 (2.31%) SharePoint
4 2 (1.16%) Apache
4 2 (1.16%) Joomla!
4 2 (1.16%) GlassFish
4 2 (1.16%) Lync
4 2 (1.16%) Exchange Server 2010
4 2 (1.16%) SharePoint 2013
Applications
1 18 (10.40%) MS Office
2 14 (8.09%) MS Excel
3 2 (1.16%) Spreadsheet
3 2 (1.16%) Adobe Creative Suite
4 1 (0.58%) MS PowerPoint
Business Applications
1 1 (0.58%) Remedy ITSM
Cloud Services
1 8 (4.62%) Office 365
2 6 (3.47%) Microsoft Azure
3 2 (1.16%) Amazon AWS
3 2 (1.16%) Amazon EC2
3 2 (1.16%) Amazon S3
4 1 (0.58%) SaaS
4 1 (0.58%) Google Apps
Communications & Networking
1 5 (2.89%) LAN
1 5 (2.89%) WAN
1 5 (2.89%) Firewall
2 3 (1.73%) TCP/IP
3 2 (1.16%) VPN
3 2 (1.16%) DNS
3 2 (1.16%) SSL
3 2 (1.16%) SAN
3 2 (1.16%) DMZ
3 2 (1.16%) Internet
3 2 (1.16%) DHCP
3 2 (1.16%) Wireless
3 2 (1.16%) IPsec
4 1 (0.58%) Network Security
4 1 (0.58%) VoIP
Database & Business Intelligence
1 5 (2.89%) SQL Server
2 4 (2.31%) SQL Server 2008
3 2 (1.16%) SQL Server 2012
4 1 (0.58%) MySQL
Development Applications
1 1 (0.58%) JIRA
General
1 29 (16.76%) Retail
2 26 (15.03%) Banking
3 20 (11.56%) Finance
4 15 (8.67%) Law
5 12 (6.94%) Legal
6 5 (2.89%) Pharmaceutical
6 5 (2.89%) Retail Banking
7 3 (1.73%) Aerospace
7 3 (1.73%) Manufacturing
8 2 (1.16%) Advertising
8 2 (1.16%) Publishing
8 2 (1.16%) Marketing
9 1 (0.58%) Private Banking
9 1 (0.58%) Games
9 1 (0.58%) Financial Institution
9 1 (0.58%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.16%) .NET
1 2 (1.16%) ASP.NET
1 2 (1.16%) Doctrine
2 1 (0.58%) SOAP
2 1 (0.58%) Web Services
2 1 (0.58%) XML
2 1 (0.58%) REST
Miscellaneous
1 19 (10.98%) Analytical Skills
2 16 (9.25%) Performance Metrics
3 10 (5.78%) Management Information System
4 7 (4.05%) EPoS
5 6 (3.47%) User Experience
6 5 (2.89%) Hedge funds
7 4 (2.31%) Mathematics
8 3 (1.73%) Statistics
9 2 (1.16%) Data Centre
9 2 (1.16%) Fat Client
9 2 (1.16%) Thin Client
9 2 (1.16%) Blackberry
10 1 (0.58%) Handset
10 1 (0.58%) FMCG
10 1 (0.58%) iPhone
10 1 (0.58%) Social Media
10 1 (0.58%) iPad
Operating Systems
1 55 (31.79%) Windows
2 37 (21.39%) Windows 7
3 12 (6.94%) Windows Server 2008
4 9 (5.20%) Windows 8
4 9 (5.20%) Windows Server 2012
5 6 (3.47%) Windows XP
6 5 (2.89%) Linux
6 5 (2.89%) Windows Server 2003
7 4 (2.31%) Mac OS
8 2 (1.16%) Ubuntu
8 2 (1.16%) Mac OS X
9 1 (0.58%) OS/400
Processes & Methodologies
1 134 (77.46%) ITIL
2 47 (27.17%) Service Management
3 43 (24.86%) Problem Management
4 41 (23.70%) Service Delivery
5 37 (21.39%) Incident Management
6 32 (18.50%) ITSM
7 29 (16.76%) Service Desk Management
8 27 (15.61%) Change Management
9 26 (15.03%) Continuous Improvement
10 18 (10.40%) Change Control
10 18 (10.40%) Line Management
11 17 (9.83%) Root Cause Analysis
12 12 (6.94%) Mentoring
12 12 (6.94%) People Management
13 10 (5.78%) Workflow
14 9 (5.20%) Operations Management
15 8 (4.62%) Release Management
16 6 (3.47%) Performance Management
17 5 (2.89%) Time Management
17 5 (2.89%) Agile Software Development
Programming Languages
1 6 (3.47%) SQL
2 4 (2.31%) C
3 2 (1.16%) C#
Qualifications
1 32 (18.50%) ITIL Certification
2 10 (5.78%) CCNA
2 10 (5.78%) Cisco Certification
2 10 (5.78%) Microsoft Certification
2 10 (5.78%) MCP
3 8 (4.62%) A+ Certification
3 8 (4.62%) MCTS
4 7 (4.05%) Degree
5 6 (3.47%) ITIL Foundation Certificate
6 2 (1.16%) MCSE
6 2 (1.16%) MCSA
7 1 (0.58%) PRINCE2 Certification
Quality Assurance & Compliance
1 71 (41.04%) SLA
2 2 (1.16%) ISO/IEC 27001
2 2 (1.16%) ISO 9001
3 1 (0.58%) QA
System Software
1 14 (8.09%) Active Directory
2 7 (4.05%) XenApp
3 6 (3.47%) VMware Infrastructure
4 3 (1.73%) Hyper-V
4 3 (1.73%) Terminal Services
5 2 (1.16%) VMware ESX
5 2 (1.16%) vSphere
Systems Management
1 2 (1.16%) OpenSSO
2 1 (0.58%) ITRS Geneos
Vendors
1 57 (32.95%) Microsoft
2 16 (9.25%) Citrix
2 16 (9.25%) Cisco
3 13 (7.51%) VMware
4 6 (3.47%) ServiceNow
4 6 (3.47%) Remedy
5 4 (2.31%) Salesforce.com
6 3 (1.73%) Apple
6 3 (1.73%) HP
7 2 (1.16%) WatchGuard
7 2 (1.16%) Tandberg
7 2 (1.16%) ProCurve
7 2 (1.16%) Barracuda Networks
7 2 (1.16%) Sage
7 2 (1.16%) Avaya
7 2 (1.16%) Juniper
7 2 (1.16%) Progress
7 2 (1.16%) Adobe
8 1 (0.58%) Fidessa
8 1 (0.58%) Interwoven
East London
Venturi
Salary: £40000.00 - £47000.00 per annum + benefits & bonus
Posted: 13 hours ago
East London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum + Bens
Posted: 15 hours ago
London
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Salary: £45000 - £50000 per annum + bonus
Posted: 19 hours ago
London
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Salary: £40000 - £45000 per annum
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London
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Salary: £36000 per annum + comprehensive bens
Posted: 3 days ago
City of London
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Salary: £36000 - £39000 per annum + Benefits
Posted: 22 days ago