Service Desk Support Jobs in London

Service Desk Support
England > London

The median Service Desk Support salary in London is £35,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 481 620 793
Rank change year-on-year +139 +173 -208
Permanent jobs requiring a Service Desk Support 15 36 75
As % of all permanent jobs advertised in London 0.064% 0.100% 0.12%
As % of the Job Titles category 0.068% 0.10% 0.12%
Number of salaries quoted 14 34 72
10th Percentile £30,360 £31,250 £25,000
25th Percentile £31,250 £33,250 £26,500
Median annual salary (50th Percentile) £35,000 £36,750 £30,000
Median % change year-on-year -4.76% +22.50% -
75th Percentile £46,188 £40,000 £40,000
90th Percentile £47,500 £53,750 £43,750
England median annual salary £28,500 £30,000 £27,000
% change year-on-year -5.00% +11.11% +11.34%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,145 34,385 62,833
% of permanent jobs with a recognized job title 94.12% 95.08% 96.35%
Number of salaries quoted 16,692 25,122 34,959
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Support
Job Vacancy Trend in London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Support in London

Service Desk Support
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Support in London.

Salary trend for Service Desk Support in London

Service Desk Support
Salary Histogram in London

Salary distribution for jobs citing Service Desk Support in London over the 6 months to 24 April 2024.

Salary histogram for Service Desk Support in London

Service Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the London region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +57 7 £39,000 +4.00%
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 24 April 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Support in the job title.

1 12 (80.00%) Windows
1 12 (80.00%) Microsoft
2 10 (66.67%) ITSM
2 10 (66.67%) Windows 10
3 9 (60.00%) Customer Service
4 8 (53.33%) Microsoft Office
5 7 (46.67%) Analytical Skills
5 7 (46.67%) Microsoft 365
6 6 (40.00%) SLA
6 6 (40.00%) Active Directory
7 5 (33.33%) Video Conferencing
8 4 (26.67%) Law
9 3 (20.00%) ITIL
9 3 (20.00%) Social Skills
10 2 (13.33%) Remote Desktop
10 2 (13.33%) VPN
10 2 (13.33%) Finance
10 2 (13.33%) Dynamics 365
10 2 (13.33%) Microsoft Exchange
10 2 (13.33%) Citrix
10 2 (13.33%) Microsoft Certification
10 2 (13.33%) Service Management
11 1 (6.67%) Service Delivery
11 1 (6.67%) Firewall
11 1 (6.67%) Back Office
11 1 (6.67%) Practice Management
11 1 (6.67%) Cisco
11 1 (6.67%) Adobe
11 1 (6.67%) Sun
11 1 (6.67%) A+ Certification

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) Microsoft Exchange
2 1 (6.67%) CMS
2 1 (6.67%) SharePoint
Applications
1 8 (53.33%) Microsoft Office
2 1 (6.67%) Microsoft Excel
2 1 (6.67%) Microsoft PowerPoint
Business Applications
1 1 (6.67%) Dynamics CRM
1 1 (6.67%) Elite 3E
Cloud Services
1 7 (46.67%) Microsoft 365
2 2 (13.33%) Dynamics 365
3 1 (6.67%) Azure
3 1 (6.67%) Mimecast
Communications & Networking
1 2 (13.33%) Remote Desktop
1 2 (13.33%) VPN
2 1 (6.67%) Cisco IOS
2 1 (6.67%) DHCP
2 1 (6.67%) Firewall
2 1 (6.67%) TCP/IP
General
1 7 (46.67%) Analytical Skills
2 4 (26.67%) Law
3 3 (20.00%) Social Skills
4 2 (13.33%) Finance
5 1 (6.67%) Back Office
5 1 (6.67%) Banking
5 1 (6.67%) Legal
Miscellaneous
1 5 (33.33%) Video Conferencing
2 1 (6.67%) Blackberry
Operating Systems
1 12 (80.00%) Windows
2 10 (66.67%) Windows 10
3 1 (6.67%) Android
3 1 (6.67%) Apple iOS
3 1 (6.67%) Mac OS X
3 1 (6.67%) Windows 7
3 1 (6.67%) Windows 8
Processes & Methodologies
1 10 (66.67%) ITSM
2 9 (60.00%) Customer Service
3 3 (20.00%) ITIL
4 2 (13.33%) Service Management
5 1 (6.67%) Asset Management
5 1 (6.67%) CRM
5 1 (6.67%) Customer Engagement
5 1 (6.67%) Cybersecurity
5 1 (6.67%) Data Protection
5 1 (6.67%) Document Management
5 1 (6.67%) Incident Management
5 1 (6.67%) Information Security
5 1 (6.67%) Line Management
5 1 (6.67%) Master Data Management
5 1 (6.67%) Mentoring
5 1 (6.67%) Practice Management
5 1 (6.67%) Project Management
5 1 (6.67%) Service Delivery
5 1 (6.67%) Stakeholder Engagement
5 1 (6.67%) Wealth Management
Qualifications
1 2 (13.33%) Microsoft Certification
2 1 (6.67%) A+ Certification
2 1 (6.67%) MCITP
2 1 (6.67%) MOS
2 1 (6.67%) Network+ Certification
Quality Assurance & Compliance
1 6 (40.00%) SLA
System Software
1 6 (40.00%) Active Directory
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) XenApp
Systems Management
1 1 (6.67%) Jamf Pro
1 1 (6.67%) Microsoft Intune
Vendors
1 12 (80.00%) Microsoft
2 2 (13.33%) Citrix
3 1 (6.67%) Adobe
3 1 (6.67%) Apple
3 1 (6.67%) Cisco
3 1 (6.67%) ConnectWise
3 1 (6.67%) iManage
3 1 (6.67%) Intapp
3 1 (6.67%) N-able
3 1 (6.67%) SolarWinds
3 1 (6.67%) Sophos
3 1 (6.67%) Sun
3 1 (6.67%) VMware