The table below looks at the statistics for the Service Support Manager role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 594 613 640
Rank change year-on-year
+19 +27
Permanent jobs requiring a Service Support Manager 45 28 25
As % of all permanent IT jobs located in London 0.11% 0.068% 0.059%
As % of the Job Titles category 0.11% 0.071% 0.062%
Number of salaries quoted 41 27 18
Average salary £47,500 £54,000 £52,000
Average salary % change year-on-year
-12.03% +3.84%
90% offered a salary of more than £38,000 £43,006 £40,000
10% offered a salary of more than £67,500 £70,000 £66,450
UK excluding London average salary £41,500 £45,000 £45,000
% change year-on-year
-7.77% -
Service Support Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39316 39186 40518
As % of all permanent IT jobs located in London 95.73% 95.73% 95.66%
Number of salaries quoted 33943 33221 33153
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Support Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in London

Service Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the London region.

Service Support Manager Salary Trend in London

Service Support Manager
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Support Manager across the London region over the 3 months to 5 February 2016.

Service Support Manager Salary Histogram in London

Service Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the London region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +55 6 £50,000 -2.43%
Chiswick - 3 £60,000 -
Croydon - 2 £60,000 -
Service Support Manager
England

Service Support Manager
Top 30 Related IT Skills in London

For the 6 months to 5 February 2016, IT jobs across the London region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 46 (60.53%) ITIL
2 24 (31.58%) Service Delivery
3 23 (30.26%) Windows
4 18 (23.68%) Windows 7
4 18 (23.68%) Service Management
5 17 (22.37%) Continuous Improvement
6 15 (19.74%) Finance
6 15 (19.74%) SLA
7 14 (18.42%) ITIL Certification
8 13 (17.11%) Microsoft
8 13 (17.11%) Law
9 12 (15.79%) Problem Management
10 11 (14.47%) Windows Server
11 9 (11.84%) Windows Server 2008
11 9 (11.84%) TCP/IP
11 9 (11.84%) SQL Server
12 8 (10.53%) Active Directory
12 8 (10.53%) VMware
12 8 (10.53%) Legal
12 8 (10.53%) ITSM
13 7 (9.21%) SQL
13 7 (9.21%) PRINCE2
13 7 (9.21%) Windows Server 2012
13 7 (9.21%) Incident Management
13 7 (9.21%) Mentoring
13 7 (9.21%) Coaching
13 7 (9.21%) People Management
14 6 (7.89%) Marketing
14 6 (7.89%) Degree
14 6 (7.89%) Service Desk Management

Service Support Manager
Top Related IT Skills in London by Category

For the 6 months to 5 February 2016, IT jobs across the London region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (6.58%) Blackberry Enterprise Server
1 5 (6.58%) MS Exchange
2 2 (2.63%) CMS
2 2 (2.63%) IIS
2 2 (2.63%) SharePoint
2 2 (2.63%) SharePoint 2010
Applications
1 3 (3.95%) MS Excel
2 2 (2.63%) MS Office
Business Applications
1 2 (2.63%) Oracle Financials
2 1 (1.32%) Remedy ITSM
Cloud Services
1 3 (3.95%) Office 365
2 1 (1.32%) SaaS
2 1 (1.32%) SuccessFactors
Communications & Networking
1 9 (11.84%) TCP/IP
2 6 (7.89%) DNS
2 6 (7.89%) LAN
2 6 (7.89%) WAN
3 5 (6.58%) Broadband
3 5 (6.58%) DHCP
4 4 (5.26%) 3G
4 4 (5.26%) 4G
4 4 (5.26%) Firewall
4 4 (5.26%) GPRS
4 4 (5.26%) GSM
4 4 (5.26%) PSTN
4 4 (5.26%) Remote Desktop
5 3 (3.95%) Intranet
6 1 (1.32%) Extranet
6 1 (1.32%) SAN
Database & Business Intelligence
1 9 (11.84%) SQL Server
2 4 (5.26%) MySQL
3 2 (2.63%) SQL Server 2008
4 1 (1.32%) OLTP
4 1 (1.32%) SAP HANA
4 1 (1.32%) SQL Server Integration Services
4 1 (1.32%) SQL Server Reporting Services
Development Applications
1 2 (2.63%) JIRA
General
1 15 (19.74%) Finance
2 13 (17.11%) Law
3 8 (10.53%) Legal
4 6 (7.89%) Banking
4 6 (7.89%) Marketing
5 5 (6.58%) Retail
6 4 (5.26%) Advertising
6 4 (5.26%) Financial Institution
7 3 (3.95%) Investment Banking
8 2 (2.63%) Telecoms
9 1 (1.32%) Private Banking
9 1 (1.32%) Publishing
Libraries, Frameworks & Software Standards
1 6 (7.89%) .NET
2 3 (3.95%) Web Services
3 2 (2.63%) .NET Framework
3 2 (2.63%) CSS
3 2 (2.63%) HTML
4 1 (1.32%) EDI
4 1 (1.32%) Mason
Miscellaneous
1 4 (5.26%) Blackberry
1 4 (5.26%) FMCG
2 3 (3.95%) Management Information System
2 3 (3.95%) Statistics
3 2 (2.63%) Analytical Skills
4 1 (1.32%) Computer Science
4 1 (1.32%) Data Centre
4 1 (1.32%) EqualLogic
4 1 (1.32%) Foreign Exchange (FX)
4 1 (1.32%) Hedge funds
Operating Systems
1 23 (30.26%) Windows
2 18 (23.68%) Windows 7
3 11 (14.47%) Windows Server
4 9 (11.84%) Windows Server 2008
5 7 (9.21%) Windows Server 2012
6 5 (6.58%) Android
6 5 (6.58%) Windows 10
6 5 (6.58%) Windows Server 2003
7 4 (5.26%) Windows 8
7 4 (5.26%) Windows Vista
8 1 (1.32%) Apple iOS
8 1 (1.32%) Linux
8 1 (1.32%) Unix
Processes & Methodologies
1 46 (60.53%) ITIL
2 24 (31.58%) Service Delivery
3 18 (23.68%) Service Management
4 17 (22.37%) Continuous Improvement
5 12 (15.79%) Problem Management
6 8 (10.53%) ITSM
7 7 (9.21%) Coaching
7 7 (9.21%) Incident Management
7 7 (9.21%) Mentoring
7 7 (9.21%) People Management
7 7 (9.21%) PRINCE2
8 6 (7.89%) Service Desk Management
9 5 (6.58%) Change Management
9 5 (6.58%) Line Management
9 5 (6.58%) Release Management
10 4 (5.26%) ERP
10 4 (5.26%) User Acceptance Testing
11 3 (3.95%) Investment Management
11 3 (3.95%) ITIL V3
11 3 (3.95%) Performance Management
Programming Languages
1 7 (9.21%) SQL
2 4 (5.26%) JavaScript
3 2 (2.63%) Java
Qualifications
1 14 (18.42%) ITIL Certification
2 6 (7.89%) Degree
3 1 (1.32%) HND
3 1 (1.32%) ITIL Foundation Certificate
3 1 (1.32%) MCITP
3 1 (1.32%) MCTS
3 1 (1.32%) Microsoft Certification
3 1 (1.32%) PMI Certification
3 1 (1.32%) PMP
3 1 (1.32%) PRINCE2 Practitioner
3 1 (1.32%) SC Cleared
3 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 15 (19.74%) SLA
System Software
1 8 (10.53%) Active Directory
2 6 (7.89%) VMware Infrastructure
3 5 (6.58%) Hyper-V
4 4 (5.26%) VirtualBox
5 1 (1.32%) XenDesktop
Systems Management
1 4 (5.26%) AirWatch
2 2 (2.63%) Backup Exec
3 1 (1.32%) SCCM
3 1 (1.32%) SCOM
Vendors
1 13 (17.11%) Microsoft
2 8 (10.53%) VMware
3 6 (7.89%) Citrix
4 4 (5.26%) Apple
4 4 (5.26%) Assembla
4 4 (5.26%) Cisco
4 4 (5.26%) MobileIron
5 3 (3.95%) Oracle
5 3 (3.95%) Remedy
5 3 (3.95%) SAP
5 3 (3.95%) Sun
6 2 (2.63%) Bloomberg
6 2 (2.63%) Hyperion
6 2 (2.63%) Reuters
7 1 (1.32%) Advent
7 1 (1.32%) Dell
7 1 (1.32%) EMC
7 1 (1.32%) Fidessa
7 1 (1.32%) HP
7 1 (1.32%) PeopleSoft
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