Service Desk Analyst Jobs in London

Service Desk Analyst
England > London

The median Service Desk Analyst salary in London is £32,500 per year according to job vacancies posted during the 6 months to 18 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 392 487 645
Rank change year-on-year +95 +158 -147
Permanent jobs requiring a Service Desk Analyst 106 166 215
As % of all permanent jobs advertised in London 0.45% 0.45% 0.33%
As % of the Job Titles category 0.48% 0.47% 0.35%
Number of salaries quoted 104 140 174
10th Percentile £26,250 £24,875 £21,000
25th Percentile £30,000 £26,500 £24,625
Median annual salary (50th Percentile) £32,500 £32,500 £27,700
Median % change year-on-year - +17.33% -7.67%
75th Percentile £42,813 £38,750 £33,750
90th Percentile £46,525 £43,750 £40,700
England median annual salary £26,500 £27,000 £25,000
% change year-on-year -1.85% +8.00% +2.04%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,027 34,996 62,096
% of permanent jobs with a recognized job title 94.13% 95.06% 96.33%
Number of salaries quoted 16,644 25,517 35,134
10th Percentile £38,750 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,375 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,250 £60,000
% change year-on-year -10.37% +0.42% +9.09%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 18 April 2024.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +59 24 £38,000 +24.59%
East London +12 1 £24,000 -9.43%
West London - 1 £25,500 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 18 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 78 (73.58%) Windows
2 63 (59.43%) Microsoft 365
3 60 (56.60%) Active Directory
4 57 (53.77%) Microsoft
5 49 (46.23%) Windows 10
6 46 (43.40%) Microsoft Office
7 42 (39.62%) ITSM
8 41 (38.68%) ITIL
8 41 (38.68%) Customer Service
9 34 (32.08%) Analytical Skills
10 32 (30.19%) SLA
11 30 (28.30%) Social Skills
12 27 (25.47%) Microsoft Exchange
12 27 (25.47%) Finance
13 22 (20.75%) Service Management
14 21 (19.81%) SharePoint
14 21 (19.81%) Azure
14 21 (19.81%) Problem-Solving
15 17 (16.04%) OneDrive
16 16 (15.09%) Citrix
17 13 (12.26%) Law
18 12 (11.32%) Legal
19 11 (10.38%) Microsoft Intune
19 11 (10.38%) Self-Motivation
20 10 (9.43%) XenApp
20 10 (9.43%) XenDesktop
20 10 (9.43%) Smartphone
20 10 (9.43%) VPN
21 9 (8.49%) LAN
21 9 (8.49%) iPhone

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (25.47%) Microsoft Exchange
2 21 (19.81%) SharePoint
3 1 (0.94%) CMS
Applications
1 46 (43.40%) Microsoft Office
2 2 (1.89%) Microsoft Excel
2 2 (1.89%) Microsoft PowerPoint
Business Applications
1 3 (2.83%) Elite 3E
2 1 (0.94%) Carpe Diem
Cloud Services
1 63 (59.43%) Microsoft 365
2 21 (19.81%) Azure
3 17 (16.04%) OneDrive
4 9 (8.49%) Mimecast
5 7 (6.60%) Power Automate
6 5 (4.72%) Entra ID
7 3 (2.83%) AWS
7 3 (2.83%) GCP
7 3 (2.83%) Google Drive
7 3 (2.83%) Google Workspace
7 3 (2.83%) WhatsApp
8 2 (1.89%) PaaS
8 2 (1.89%) SaaS
Communications & Networking
1 10 (9.43%) VPN
2 9 (8.49%) LAN
3 6 (5.66%) DNS
4 5 (4.72%) Wireless
5 4 (3.77%) Remote Desktop
6 3 (2.83%) TCP/IP
6 3 (2.83%) WAN
7 1 (0.94%) Cisco IOS
7 1 (0.94%) DHCP
7 1 (0.94%) Firewall
7 1 (0.94%) FTP
7 1 (0.94%) HTTP
7 1 (0.94%) Internet
7 1 (0.94%) Intranet
7 1 (0.94%) POP3
7 1 (0.94%) SMTP
7 1 (0.94%) SSH
7 1 (0.94%) SSL
7 1 (0.94%) Structured Cabling
7 1 (0.94%) WebEx
General
1 34 (32.08%) Analytical Skills
2 30 (28.30%) Social Skills
3 27 (25.47%) Finance
4 13 (12.26%) Law
5 12 (11.32%) Legal
6 9 (8.49%) Inclusion and Diversity
7 4 (3.77%) Retail
8 3 (2.83%) Banking
8 3 (2.83%) Games
9 2 (1.89%) Music Industry
9 2 (1.89%) Organisational Skills
10 1 (0.94%) Advertising
10 1 (0.94%) Back Office
10 1 (0.94%) Financial Institution
10 1 (0.94%) Public Sector
10 1 (0.94%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.89%) EDI
Miscellaneous
1 11 (10.38%) Self-Motivation
2 10 (9.43%) Smartphone
3 9 (8.49%) iPhone
4 8 (7.55%) iPad
5 6 (5.66%) Video Conferencing
6 2 (1.89%) Data Centre
6 2 (1.89%) Housing Association
6 2 (1.89%) Management Information System
7 1 (0.94%) Blackberry
7 1 (0.94%) CCTV
7 1 (0.94%) Hedge funds
7 1 (0.94%) NHS
7 1 (0.94%) Onboarding
7 1 (0.94%) Smart City
Operating Systems
1 78 (73.58%) Windows
2 49 (46.23%) Windows 10
3 9 (8.49%) Mac OS
3 9 (8.49%) Windows Server
4 3 (2.83%) Apple iOS
5 2 (1.89%) Windows 7
6 1 (0.94%) Android
6 1 (0.94%) Mac OS X
6 1 (0.94%) Windows 8
Processes & Methodologies
1 42 (39.62%) ITSM
2 41 (38.68%) Customer Service
2 41 (38.68%) ITIL
3 22 (20.75%) Service Management
4 21 (19.81%) Problem-Solving
5 7 (6.60%) Incident Management
5 7 (6.60%) Mentoring
5 7 (6.60%) Threat Management
6 6 (5.66%) Asset Management
6 6 (5.66%) Ticket Management
7 5 (4.72%) Document Management
8 4 (3.77%) Change Management
8 4 (3.77%) Customer Experience
8 4 (3.77%) Knowledge Management
8 4 (3.77%) Mobile Device Management
8 4 (3.77%) Practice Management
8 4 (3.77%) Stakeholder Management
9 3 (2.83%) Infrastructure Engineering
9 3 (2.83%) Problem Management
9 3 (2.83%) Service Delivery
Programming Languages
1 1 (0.94%) PowerShell
1 1 (0.94%) SQL
Qualifications
1 5 (4.72%) ITIL Certification
2 4 (3.77%) Degree
2 4 (3.77%) ITIL Foundation Certificate
3 3 (2.83%) A+ Certification
4 2 (1.89%) CIPD
4 2 (1.89%) ECDL
4 2 (1.89%) Microsoft Certification
5 1 (0.94%) CompTIA Security+
5 1 (0.94%) DBS Check
5 1 (0.94%) MCITP
5 1 (0.94%) MCSA
Quality Assurance & Compliance
1 32 (30.19%) SLA
2 2 (1.89%) ITGC
2 2 (1.89%) Sarbanes-Oxley
3 1 (0.94%) Accessibility
System Software
1 60 (56.60%) Active Directory
2 10 (9.43%) XenApp
2 10 (9.43%) XenDesktop
3 1 (0.94%) vCloud
3 1 (0.94%) VMware Infrastructure
Systems Management
1 11 (10.38%) Microsoft Intune
2 7 (6.60%) SCCM
3 2 (1.89%) Jamf Pro
Vendors
1 57 (53.77%) Microsoft
2 16 (15.09%) Citrix
3 9 (8.49%) iManage
3 9 (8.49%) ServiceNow
4 8 (7.55%) Ivanti
5 5 (4.72%) Intapp
6 4 (3.77%) Adobe
7 3 (2.83%) Apple
7 3 (2.83%) Cisco
7 3 (2.83%) Google
8 2 (1.89%) Aderant
9 1 (0.94%) ConnectWise
9 1 (0.94%) N-able
9 1 (0.94%) SolarWinds
9 1 (0.94%) Sophos
9 1 (0.94%) Sun
9 1 (0.94%) VMware