Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 172 259 299
Rank change year-on-year +87 +40 -45
Permanent jobs requiring a Support Analyst 448 497 903
As % of all permanent jobs advertised in London 1.90% 1.38% 1.38%
As % of the Job Titles category 2.02% 1.45% 1.44%
Number of salaries quoted 380 423 771
10th Percentile £31,250 £30,000 £26,250
25th Percentile £35,000 £33,375 £30,875
Median annual salary (50th Percentile) £45,000 £42,000 £40,000
Median % change year-on-year +7.14% +5.00% -5.88%
75th Percentile £60,000 £57,500 £55,000
90th Percentile £77,500 £77,250 £67,500
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,169 34,255 62,848
% of permanent jobs with a recognized job title 94.11% 95.07% 96.34%
Number of salaries quoted 16,697 25,036 34,819
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 25 April 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 86 £46,500 +10.71% 9
South London +23 25 £32,500 -7.14% 3
West London +4 14 £40,750 +19.85% 1
North London +8 10 £30,000 -5.71%
East London +10 6 £34,250 +0.74%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 25 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 185 (41.29%) SQL
2 183 (40.85%) Windows
3 175 (39.06%) Finance
4 142 (31.70%) Social Skills
5 137 (30.58%) Microsoft
6 125 (27.90%) ITIL
7 114 (25.45%) Active Directory
8 106 (23.66%) Microsoft 365
9 82 (18.30%) Azure
10 73 (16.29%) SQL Server
11 70 (15.63%) Windows 10
12 69 (15.40%) Customer Service
13 67 (14.96%) Problem-Solving
14 65 (14.51%) ITSM
15 64 (14.29%) Degree
16 59 (13.17%) Microsoft Exchange
17 56 (12.50%) Front Office
18 53 (11.83%) Microsoft Office
18 53 (11.83%) Change Management
19 51 (11.38%) Service Management
20 50 (11.16%) Banking
21 48 (10.71%) Linux
22 47 (10.49%) Law
23 42 (9.38%) T-SQL
23 42 (9.38%) Analytical Skills
24 41 (9.15%) Microsoft Intune
24 41 (9.15%) CRM
25 40 (8.93%) Oracle
26 39 (8.71%) Bloomberg
26 39 (8.71%) Dynamics CRM

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (13.17%) Microsoft Exchange
2 37 (8.26%) SharePoint
3 8 (1.79%) CMS
4 5 (1.12%) Oracle Workflow
5 4 (0.89%) Exchange Server 2010
6 3 (0.67%) EPiServer
7 1 (0.22%) Skype for Business
Applications
1 53 (11.83%) Microsoft Office
2 13 (2.90%) Microsoft Excel
3 5 (1.12%) Microsoft PowerPoint
3 5 (1.12%) MS Visio
4 2 (0.45%) S-PLUS
Business Applications
1 39 (8.71%) Dynamics CRM
2 16 (3.57%) NEC Housing
3 12 (2.68%) PlanetPress Connect
4 11 (2.46%) Elite 3E
4 11 (2.46%) Fidessa
5 7 (1.56%) Endur
6 6 (1.34%) Carpe Diem
6 6 (1.34%) ION MarketView
6 6 (1.34%) Oracle EBS R12
7 5 (1.12%) ION Anvil
7 5 (1.12%) Oracle 11i
7 5 (1.12%) Oracle Applications
7 5 (1.12%) Oracle Payroll
8 3 (0.67%) Dynamics AX
8 3 (0.67%) Dynamics NAV
8 3 (0.67%) Infor SunSystems
8 3 (0.67%) JDE EnterpriseOne
8 3 (0.67%) Oracle Cash Management
8 3 (0.67%) thinkFolio
9 2 (0.45%) Markit EDM
Cloud Services
1 106 (23.66%) Microsoft 365
2 82 (18.30%) Azure
3 28 (6.25%) Entra ID
4 16 (3.57%) AWS
5 15 (3.35%) Dynamics 365
6 9 (2.01%) SaaS
7 8 (1.79%) OneDrive
7 8 (1.79%) Power Platform
8 6 (1.34%) Google Workspace
8 6 (1.34%) Mimecast
8 6 (1.34%) WhatsApp
9 4 (0.89%) Amazon CloudWatch
9 4 (0.89%) Amazon S3
10 3 (0.67%) Azure DevOps
11 2 (0.45%) Azure Sentinel
11 2 (0.45%) Snowflake
12 1 (0.22%) Adobe Creative Cloud
12 1 (0.22%) Google Drive
12 1 (0.22%) IaaS
12 1 (0.22%) PowerApps
Communications & Networking
1 30 (6.70%) TCP/IP
2 27 (6.03%) VPN
3 26 (5.80%) DHCP
3 26 (5.80%) DNS
4 20 (4.46%) Firewall
5 12 (2.68%) VoIP
5 12 (2.68%) WAN
6 11 (2.46%) FIX Connectivity
7 10 (2.23%) Wi-Fi
8 8 (1.79%) Cisco IOS
9 7 (1.56%) LAN
10 6 (1.34%) Internet
10 6 (1.34%) Wireless
11 4 (0.89%) Intranet
11 4 (0.89%) PSTN
11 4 (0.89%) Skype
12 3 (0.67%) Cisco Firepower
13 2 (0.45%) Intrusion Detection
13 2 (0.45%) SAN
13 2 (0.45%) SD-WAN
Database & Business Intelligence
1 73 (16.29%) SQL Server
2 28 (6.25%) SQL Server Integration Services
3 14 (3.13%) Data Warehouse
4 10 (2.23%) MySQL
4 10 (2.23%) SQL Server Reporting Services
5 9 (2.01%) Relational Database
6 8 (1.79%) Oracle Database
6 8 (1.79%) Oracle Reports
6 8 (1.79%) Power BI
7 3 (0.67%) BusinessObjects
7 3 (0.67%) Tableau
8 1 (0.22%) Crystal Reports
8 1 (0.22%) PostgreSQL
Development Applications
1 28 (6.25%) JIRA
2 12 (2.68%) SQL Server Management Studio (SSMS)
3 5 (1.12%) Eclipse
3 5 (1.12%) Toad
3 5 (1.12%) Visual Studio
4 4 (0.89%) Jenkins
4 4 (0.89%) Postman
General
1 175 (39.06%) Finance
2 142 (31.70%) Social Skills
3 56 (12.50%) Front Office
4 50 (11.16%) Banking
5 47 (10.49%) Law
6 42 (9.38%) Analytical Skills
7 38 (8.48%) Legal
8 15 (3.35%) Back Office
9 7 (1.56%) Inclusion and Diversity
10 6 (1.34%) Retail
11 5 (1.12%) Public Sector
12 4 (0.89%) Marketing
12 4 (0.89%) Organisational Skills
12 4 (0.89%) Telecoms
13 3 (0.67%) Financial Institution
13 3 (0.67%) Investment Banking
14 2 (0.45%) Influencing Skills
14 2 (0.45%) Local Government
14 2 (0.45%) Manufacturing
14 2 (0.45%) Presentation Skills
Libraries, Frameworks & Software Standards
1 27 (6.03%) FIX Protocol
2 13 (2.90%) .NET
3 8 (1.79%) Web Services
4 7 (1.56%) REST
5 5 (1.12%) JSON
5 5 (1.12%) Oracle Fusion
6 4 (0.89%) ASP.NET
7 3 (0.67%) CSS
7 3 (0.67%) HTML
7 3 (0.67%) SOAP
7 3 (0.67%) XML
7 3 (0.67%) XSLT
8 1 (0.22%) SAML
8 1 (0.22%) Software Packaging
Miscellaneous
1 19 (4.24%) Video Conferencing
2 17 (3.79%) Management Information System
2 17 (3.79%) Onboarding
3 15 (3.35%) Replication
4 13 (2.90%) Foreign Exchange (FX)
4 13 (2.90%) Product Ownership
5 12 (2.68%) Self-Motivation
6 11 (2.46%) Eurex
7 10 (2.23%) Housing Association
8 8 (1.79%) iPhone
9 7 (1.56%) Fixed Income
9 7 (1.56%) Social Media
10 5 (1.12%) Blackberry
10 5 (1.12%) Equities
11 4 (0.89%) CMDB
11 4 (0.89%) SWIFT Messaging Network
12 3 (0.67%) Derivative
12 3 (0.67%) Driving Licence
12 3 (0.67%) Enterprise Software
12 3 (0.67%) iPad
Operating Systems
1 183 (40.85%) Windows
2 70 (15.63%) Windows 10
3 48 (10.71%) Linux
4 27 (6.03%) Unix
5 25 (5.58%) Windows Server
6 23 (5.13%) Mac OS
7 16 (3.57%) Apple iOS
8 11 (2.46%) CentOS
8 11 (2.46%) Solaris
8 11 (2.46%) Ubuntu
9 8 (1.79%) Android
9 8 (1.79%) Windows Server 2008
10 7 (1.56%) Windows 7
10 7 (1.56%) Windows Server 2019
11 6 (1.34%) Mac OS X
11 6 (1.34%) Red Hat Enterprise Linux
12 5 (1.12%) Windows Server 2016
13 4 (0.89%) Windows Server 2012
14 2 (0.45%) Windows Vista
15 1 (0.22%) Windows Server 2003
Processes & Methodologies
1 125 (27.90%) ITIL
2 69 (15.40%) Customer Service
3 67 (14.96%) Problem-Solving
4 65 (14.51%) ITSM
5 53 (11.83%) Change Management
6 51 (11.38%) Service Management
7 41 (9.15%) CRM
8 33 (7.37%) Agile
9 32 (7.14%) Incident Management
10 25 (5.58%) Document Management
11 23 (5.13%) ETL
12 21 (4.69%) Investment Management
13 19 (4.24%) Client Onboarding
13 19 (4.24%) ERP
13 19 (4.24%) Requirements Analysis
14 18 (4.02%) Asset Management
15 16 (3.57%) User Acceptance Testing
15 16 (3.57%) Workflow
16 15 (3.35%) Disaster Recovery
16 15 (3.35%) Information Security
Programming Languages
1 185 (41.29%) SQL
2 42 (9.38%) T-SQL
3 36 (8.04%) PowerShell
4 25 (5.58%) Python
5 21 (4.69%) PL/SQL
6 16 (3.57%) Bash
7 14 (3.13%) JavaScript
8 11 (2.46%) Perl
8 11 (2.46%) Ruby
9 10 (2.23%) C#
10 4 (0.89%) C
10 4 (0.89%) Java
10 4 (0.89%) VBA
11 3 (0.67%) XPath
Qualifications
1 64 (14.29%) Degree
2 19 (4.24%) Microsoft Certification
3 12 (2.68%) A+ Certification
4 11 (2.46%) PRINCE2 Practitioner
5 9 (2.01%) MCSA
6 8 (1.79%) CREST Certified
7 7 (1.56%) MCDST
8 6 (1.34%) Computer Science Degree
9 4 (0.89%) Azure Certification
10 3 (0.67%) DBS Check
10 3 (0.67%) ITIL Certification
10 3 (0.67%) ITIL Foundation Certificate
11 2 (0.45%) MCP
12 1 (0.22%) CompTIA Security+
12 1 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 27 (6.03%) SLA
2 5 (1.12%) ISO/IEC 27001
3 4 (0.89%) Data Quality
3 4 (0.89%) GDPR
4 3 (0.67%) Cyber Essentials
5 2 (0.45%) QA
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) HMG Security Policy Framework
6 1 (0.22%) PMO
System Software
1 114 (25.45%) Active Directory
2 24 (5.36%) VMware Infrastructure
3 5 (1.12%) Virtual Desktop
4 2 (0.45%) Hyper-V
4 2 (0.45%) Virtual Machines
4 2 (0.45%) VMware ESXi
4 2 (0.45%) XenApp
4 2 (0.45%) XenDesktop
5 1 (0.22%) vSphere
Systems Management
1 41 (9.15%) Microsoft Intune
2 27 (6.03%) SCCM
3 20 (4.46%) Jamf Pro
4 4 (0.89%) AirWatch
4 4 (0.89%) Backup Exec
4 4 (0.89%) McAfee ePO
4 4 (0.89%) WSUS
5 3 (0.67%) Control-M
5 3 (0.67%) Nessus
6 2 (0.45%) Ansible
6 2 (0.45%) PaperCut
6 2 (0.45%) Single Sign-On
6 2 (0.45%) ZENworks
7 1 (0.22%) Cisco CUCM
7 1 (0.22%) MobiControl
7 1 (0.22%) NetBackup
7 1 (0.22%) Norton AntiVirus
7 1 (0.22%) Symantec Enterprise Vault
7 1 (0.22%) vCenter Server
Vendors
1 137 (30.58%) Microsoft
2 40 (8.93%) Oracle
3 39 (8.71%) Bloomberg
4 28 (6.25%) VMware
5 27 (6.03%) Cisco
6 26 (5.80%) ION Trading
7 18 (4.02%) Apple
8 17 (3.79%) Citrix
8 17 (3.79%) Red Hat
9 16 (3.57%) iManage
9 16 (3.57%) NEC
9 16 (3.57%) ServiceNow
10 15 (3.35%) Refinitiv
11 13 (2.90%) Reuters
11 13 (2.90%) Trayport
12 12 (2.68%) FNZ
13 11 (2.46%) CQG
13 11 (2.46%) IBM
13 11 (2.46%) Patsystems
14 9 (2.01%) Salesforce