The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 519 528 537
Rank change year-on-year
+9 +9
Permanent jobs requiring a Technical Support Analyst 110 88 107
As % of all permanent IT jobs located in London 0.24% 0.20% 0.21%
As % of the Job Titles category 0.25% 0.21% 0.22%
Number of salaries quoted 83 76 94
Average salary £39,000 £39,500 £35,000
Average salary % change year-on-year
-1.26% +12.85%
90% offered a salary of more than £27,000 £26,500 £24,950
10% offered a salary of more than £50,000 £51,000 £55,000
UK excluding London average salary £28,500 £30,500 £28,250
% change year-on-year
-6.55% +7.96%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43289 41874 48462
As % of all permanent IT jobs located in London 93.43% 93.48% 94.57%
Number of salaries quoted 36157 35150 42053
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 27 August 2014.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 36 £39,000 +2.63% 4
Croydon - 7 - - 1
Sidcup +2 3 £32,500 +44.44%
Uxbridge - 2 - - 1
Enfield - 1 £27,500 - 1
Canary Wharf - 1 £37,500 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 August 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 110 (58.51%) Windows
2 89 (47.34%) Microsoft
3 82 (43.62%) Finance
4 62 (32.98%) Active Directory
5 59 (31.38%) ITIL
6 46 (24.47%) MS Exchange
7 44 (23.40%) Degree
8 42 (22.34%) MS Excel
8 42 (22.34%) Citrix
9 40 (21.28%) Microsoft Certification
9 40 (21.28%) SQL
9 40 (21.28%) Windows Server 2008
10 39 (20.74%) VMware
11 38 (20.21%) MS Office
12 32 (17.02%) UNIX
13 31 (16.49%) Exchange Server 2010
14 30 (15.96%) Windows 7
15 29 (15.43%) SQL Server
16 27 (14.36%) Oracle
16 27 (14.36%) Windows Server 2003
17 24 (12.77%) Blackberry
17 24 (12.77%) MCSE
17 24 (12.77%) MCSA
17 24 (12.77%) Firewall
18 23 (12.23%) SharePoint
18 23 (12.23%) VMware Infrastructure
19 22 (11.70%) Linux
20 21 (11.17%) Banking
21 19 (10.11%) Windows XP
21 19 (10.11%) Cisco

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 August 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (24.47%) MS Exchange
2 31 (16.49%) Exchange Server 2010
3 23 (12.23%) SharePoint
4 15 (7.98%) Blackberry Enterprise Server
5 11 (5.85%) Exchange Server 2007
6 8 (4.26%) IIS
7 7 (3.72%) Exchange Server 2003
8 6 (3.19%) NetWeaver
8 6 (3.19%) SAP Web AS
8 6 (3.19%) Lync
9 3 (1.60%) Exchange Server 2000
9 3 (1.60%) WorkSite
9 3 (1.60%) Oracle Workflow
9 3 (1.60%) ColdFusion
9 3 (1.60%) MQSeries
10 2 (1.06%) Apache
10 2 (1.06%) Tomcat
10 2 (1.06%) Tuxedo
10 2 (1.06%) Oracle Application Server
10 2 (1.06%) WebSphere
Applications
1 42 (22.34%) MS Excel
2 38 (20.21%) MS Office
3 2 (1.06%) Acrobat
4 1 (0.53%) InfoPath
4 1 (0.53%) Spreadsheet
Business Applications
1 8 (4.26%) Oracle General Ledger
1 8 (4.26%) Oracle Payables
1 8 (4.26%) Oracle Receivables
1 8 (4.26%) Oracle Cash Management
1 8 (4.26%) Oracle Assets
1 8 (4.26%) Oracle Financials
2 7 (3.72%) Oracle Applications
3 6 (3.19%) Oracle EBS R12
3 6 (3.19%) Oracle EBS
4 5 (2.66%) Oracle 11i
4 5 (2.66%) Dynamics CRM
5 3 (1.60%) PeopleSoft HRMS
5 3 (1.60%) Oracle Subledger Accounting
6 2 (1.06%) Dynamics AX
6 2 (1.06%) SAP SRM
7 1 (0.53%) SunGard Stream Clearvision
7 1 (0.53%) Towers Watson Igloo
7 1 (0.53%) IntelliMatch
Cloud Services
1 4 (2.13%) Cloud Computing
2 2 (1.06%) SaaS
3 1 (0.53%) Office 365
Communications & Networking
1 24 (12.77%) Firewall
2 18 (9.57%) TCP/IP
2 18 (9.57%) DNS
3 17 (9.04%) LAN
3 17 (9.04%) WAN
3 17 (9.04%) DHCP
4 16 (8.51%) VPN
5 13 (6.91%) SAN
6 8 (4.26%) Internet
6 8 (4.26%) SSL
7 7 (3.72%) MPLS
8 4 (2.13%) Wireless
8 4 (2.13%) VoIP
8 4 (2.13%) NAS
9 2 (1.06%) HTTP
9 2 (1.06%) IP Telephony
9 2 (1.06%) Network Security
9 2 (1.06%) Intranet
10 1 (0.53%) Wi-Fi
10 1 (0.53%) FTP
Database & Business Intelligence
1 29 (15.43%) SQL Server
2 8 (4.26%) Oracle BI Publisher
3 7 (3.72%) DB2
3 7 (3.72%) MySQL
4 5 (2.66%) Oracle Reports
5 4 (2.13%) DTS
5 4 (2.13%) Ingres
5 4 (2.13%) Relational Database
5 4 (2.13%) Oracle Database 11g
5 4 (2.13%) SQL Server 2008
5 4 (2.13%) RDBMS
5 4 (2.13%) Oracle Database
6 3 (1.60%) InterSystems Cache
6 3 (1.60%) SQL Server Reporting Services
6 3 (1.60%) SQL Server 2012
6 3 (1.60%) Oracle Discoverer
7 2 (1.06%) MS Access
7 2 (1.06%) SQL Server 2005
8 1 (0.53%) SQL Server Integration Services
8 1 (0.53%) Crystal Reports
Development Applications
1 5 (2.66%) Oracle Forms
General
1 82 (43.62%) Finance
2 21 (11.17%) Banking
3 13 (6.91%) Legal
4 12 (6.38%) Law
5 9 (4.79%) Retail
6 7 (3.72%) Marketing
6 7 (3.72%) Financial Institution
6 7 (3.72%) Electronics
7 6 (3.19%) Advertising
7 6 (3.19%) Back Office
7 6 (3.19%) Investment Banking
8 3 (1.60%) International Banking
8 3 (1.60%) Front Office
9 2 (1.06%) Telecoms
9 2 (1.06%) Billing
10 1 (0.53%) Russian Language
10 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 8 (4.26%) .NET
2 7 (3.72%) HTML
2 7 (3.72%) XML
3 6 (3.19%) SAP Basis
3 6 (3.19%) COM
3 6 (3.19%) SOAP
4 4 (2.13%) ASP.NET
5 3 (1.60%) CSS
5 3 (1.60%) DHTML
5 3 (1.60%) Software Packaging
5 3 (1.60%) DOM
5 3 (1.60%) JMS
6 2 (1.06%) .NET Framework
7 1 (0.53%) Application Packaging
7 1 (0.53%) WAP
7 1 (0.53%) Middleware
7 1 (0.53%) LAMP
7 1 (0.53%) J2EE
Miscellaneous
1 24 (12.77%) Blackberry
2 15 (7.98%) Computer Science
3 10 (5.32%) Hedge funds
4 4 (2.13%) Enterprise Software
5 3 (1.60%) iPhone
5 3 (1.60%) Client/Server
5 3 (1.60%) Management Information System
6 2 (1.06%) Replication
6 2 (1.06%) Foreign Exchange (FX)
6 2 (1.06%) FlexPod
6 2 (1.06%) Statistics
6 2 (1.06%) iPad
7 1 (0.53%) SWIFT
7 1 (0.53%) Social Media
7 1 (0.53%) Fixed Income
7 1 (0.53%) PDA
7 1 (0.53%) Derivative
Operating Systems
1 110 (58.51%) Windows
2 40 (21.28%) Windows Server 2008
3 32 (17.02%) UNIX
4 30 (15.96%) Windows 7
5 27 (14.36%) Windows Server 2003
6 22 (11.70%) Linux
7 19 (10.11%) Windows XP
8 11 (5.85%) Mac OS X
9 9 (4.79%) Windows 8
10 7 (3.72%) Windows Server 2012
10 7 (3.72%) AIX
11 6 (3.19%) zOS
12 5 (2.66%) Windows Vista
13 4 (2.13%) Solaris
13 4 (2.13%) Red Hat Enterprise Linux
14 3 (1.60%) Mac OS
14 3 (1.60%) Windows 2000 Server
Processes & Methodologies
1 59 (31.38%) ITIL
2 19 (10.11%) Time Management
3 16 (8.51%) Problem Management
4 13 (6.91%) Document Management
5 12 (6.38%) Incident Management
5 12 (6.38%) Service Management
6 10 (5.32%) Business Intelligence
7 9 (4.79%) ERP
7 9 (4.79%) CRM
7 9 (4.79%) Logistics
8 8 (4.26%) ETL
8 8 (4.26%) Asset Management
8 8 (4.26%) Data Analysis
8 8 (4.26%) Configuration Management
8 8 (4.26%) Release Management
9 7 (3.72%) ITIL V3
10 6 (3.19%) Performance Management
10 6 (3.19%) Performance Analysis
11 5 (2.66%) Performance Tuning
11 5 (2.66%) Change Management
Programming Languages
1 40 (21.28%) SQL
2 18 (9.57%) Java
3 14 (7.45%) PL/SQL
4 12 (6.38%) PowerShell
5 6 (3.19%) ABAP
5 6 (3.19%) Shell Script
5 6 (3.19%) PHP
5 6 (3.19%) JavaScript
6 4 (2.13%) T-SQL
7 3 (1.60%) C++
8 2 (1.06%) C#
8 2 (1.06%) VBA
9 1 (0.53%) ActionScript
9 1 (0.53%) ActionScript 2.0
9 1 (0.53%) Perl
9 1 (0.53%) VB
Qualifications
1 44 (23.40%) Degree
2 40 (21.28%) Microsoft Certification
3 24 (12.77%) MCSE
3 24 (12.77%) MCSA
4 17 (9.04%) MCP
5 11 (5.85%) Cisco Certification
5 11 (5.85%) MCITP
6 7 (3.72%) MOS
7 5 (2.66%) CCNA
7 5 (2.66%) ITIL Certification
8 4 (2.13%) A+ Certification
9 3 (1.60%) Six Sigma Green Belt
10 2 (1.06%) Network+ Certification
11 1 (0.53%) ITIL Foundation Certificate
11 1 (0.53%) MCTS
11 1 (0.53%) Security Cleared
Quality Assurance & Compliance
1 15 (7.98%) SLA
2 6 (3.19%) Sarbanes-Oxley
3 4 (2.13%) ISO 9001
4 2 (1.06%) ISO/IEC 27001
5 1 (0.53%) PCI DSS
System Software
1 62 (32.98%) Active Directory
2 23 (12.23%) VMware Infrastructure
3 13 (6.91%) Hyper-V
4 11 (5.85%) XenApp
5 10 (5.32%) VMware ESX
6 7 (3.72%) vSphere
7 6 (3.19%) Microsoft App-V
8 3 (1.60%) XenDesktop
9 2 (1.06%) EMC RecoverPoint
9 2 (1.06%) VMware ESXi
10 1 (0.53%) Citrix Presentation Server
10 1 (0.53%) VMware Workstation
10 1 (0.53%) ISA Server
Systems Management
1 10 (5.32%) SCCM
2 6 (3.19%) SCOM
3 5 (2.66%) WSUS
3 5 (2.66%) NetBackup
4 2 (1.06%) Backup Exec
4 2 (1.06%) Norton AntiVirus
5 1 (0.53%) Legato
Vendors
1 89 (47.34%) Microsoft
2 42 (22.34%) Citrix
3 39 (20.74%) VMware
4 27 (14.36%) Oracle
5 19 (10.11%) Cisco
6 18 (9.57%) HP
7 17 (9.04%) Bloomberg
8 10 (5.32%) Apple
9 9 (4.79%) Reuters
9 9 (4.79%) Dell
9 9 (4.79%) NetApp
10 8 (4.26%) SAP
11 7 (3.72%) Sophos
12 6 (3.19%) Open Text
13 5 (2.66%) F5
13 5 (2.66%) AppSense
13 5 (2.66%) Remedy
14 4 (2.13%) Red Hat
14 4 (2.13%) Altiris
14 4 (2.13%) Avaya
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 3 days ago
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: 3 days ago
Uxbridge, Middlesex
Parexel
Posted: 3 days ago
City of London
Harrington Starr
Salary: £30000 per annum
Posted: 5 days ago
City of London
Harrington Starr
Salary: £30000 per annum
Posted: 5 days ago
South West London
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 5 days ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £25000 - £30000 per annum + benefits
Posted: 5 days ago
Enfield, Middlesex
Asset Resourcing
Salary: £25000 - £30000 per annum + benefits
Posted: 5 days ago
City of London
DP Connect
Salary: £40000 - £50000 per annum + Pension, bonus
Posted: 7 days ago
London
Jumar Solutions
Salary: Excellent
Posted: 12 days ago
South West London
LDM Global
Salary: From £30,000 to £40,000 per annum
Posted: 13 days ago
Central London / West End
Amsys
Salary: Unspecified NEG
Posted: 14 days ago
London
Recruitment Revolution Limited
Salary: £25,000 - £30,000
Posted: 16 days ago