The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 503 548 548
Rank change year-on-year
+45 0
Permanent jobs requiring a Technical Support Analyst 124 80 97
As % of all permanent IT jobs located in London 0.27% 0.18% 0.19%
As % of the Job Titles category 0.29% 0.19% 0.20%
Number of salaries quoted 90 69 83
Average salary £38,750 £36,500 £35,000
Average salary % change year-on-year
+6.16% +4.28%
90% offered a salary of more than £27,450 £26,000 £24,300
10% offered a salary of more than £50,000 £43,700 £55,000
UK excluding London average salary £25,750 £30,500 £26,500
% change year-on-year
-15.57% +15.09%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42753 41632 47612
As % of all permanent IT jobs located in London 93.39% 93.54% 94.55%
Number of salaries quoted 35655 35019 41251
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 23 September 2014.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 41 £39,000 +2.63% 3
Croydon - 9 - -
Uxbridge - 4 - -
Enfield - 3 £27,500 -
Sidcup -1 2 £26,750 +18.88%
Hounslow -3 1 £26,500 -55.83%
Canary Wharf - 1 £37,500 -
Southwark - 1 £35,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 23 September 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 123 (59.71%) Windows
2 98 (47.57%) Microsoft
3 87 (42.23%) Finance
4 68 (33.01%) ITIL
5 63 (30.58%) Active Directory
6 49 (23.79%) Windows Server 2008
7 47 (22.82%) Degree
7 47 (22.82%) Citrix
8 46 (22.33%) SQL
9 45 (21.84%) MS Excel
10 44 (21.36%) MS Office
10 44 (21.36%) MS Exchange
11 42 (20.39%) VMware
12 38 (18.45%) Microsoft Certification
13 36 (17.48%) Windows 7
14 35 (16.99%) SQL Server
15 32 (15.53%) UNIX
16 28 (13.59%) Exchange Server 2010
17 26 (12.62%) Windows Server 2003
18 25 (12.14%) MCSA
18 25 (12.14%) Oracle
19 23 (11.17%) MCSE
19 23 (11.17%) VMware Infrastructure
20 22 (10.68%) SharePoint
20 22 (10.68%) Windows XP
20 22 (10.68%) Blackberry
20 22 (10.68%) Firewall
21 21 (10.19%) TCP/IP
21 21 (10.19%) Cisco
21 21 (10.19%) Linux

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 23 September 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (21.36%) MS Exchange
2 28 (13.59%) Exchange Server 2010
3 22 (10.68%) SharePoint
4 14 (6.80%) Blackberry Enterprise Server
5 12 (5.83%) IIS
6 11 (5.34%) Exchange Server 2007
7 7 (3.40%) Lync
8 6 (2.91%) SAP Web AS
8 6 (2.91%) NetWeaver
9 5 (2.43%) Exchange Server 2003
9 5 (2.43%) Tomcat
10 4 (1.94%) WorkSite
11 3 (1.46%) ColdFusion
11 3 (1.46%) WebSphere
11 3 (1.46%) Exchange Server 2000
12 2 (0.97%) Oracle Workflow
12 2 (0.97%) Oracle Application Server
12 2 (0.97%) Tuxedo
12 2 (0.97%) MQSeries
12 2 (0.97%) Apache
Applications
1 45 (21.84%) MS Excel
2 44 (21.36%) MS Office
3 4 (1.94%) Acrobat
4 2 (0.97%) Spreadsheet
5 1 (0.49%) MS PowerPoint
Business Applications
1 7 (3.40%) Oracle Financials
1 7 (3.40%) Oracle General Ledger
1 7 (3.40%) Oracle Payables
1 7 (3.40%) Oracle Receivables
1 7 (3.40%) Oracle Cash Management
1 7 (3.40%) Oracle Assets
2 5 (2.43%) Oracle EBS R12
3 4 (1.94%) Oracle 11i
3 4 (1.94%) PeopleSoft HRMS
3 4 (1.94%) Oracle Applications
3 4 (1.94%) Dynamics CRM
3 4 (1.94%) SAP SRM
4 3 (1.46%) Oracle Subledger Accounting
4 3 (1.46%) Oracle EBS
5 2 (0.97%) Dynamics AX
6 1 (0.49%) SunGard Stream Clearvision
6 1 (0.49%) Towers Watson Igloo
6 1 (0.49%) IntelliMatch
Cloud Services
1 5 (2.43%) Cloud Computing
2 4 (1.94%) SaaS
Communications & Networking
1 22 (10.68%) Firewall
2 21 (10.19%) TCP/IP
3 20 (9.71%) DNS
4 19 (9.22%) DHCP
5 18 (8.74%) VPN
6 17 (8.25%) LAN
6 17 (8.25%) WAN
7 15 (7.28%) Internet
8 12 (5.83%) SAN
9 8 (3.88%) SSL
10 7 (3.40%) MPLS
11 6 (2.91%) VoIP
12 5 (2.43%) Wireless
13 4 (1.94%) NAS
13 4 (1.94%) Intranet
14 3 (1.46%) Wi-Fi
14 3 (1.46%) Structured Cabling
15 2 (0.97%) IP Telephony
15 2 (0.97%) Network Security
15 2 (0.97%) HTTP
Database & Business Intelligence
1 35 (16.99%) SQL Server
2 7 (3.40%) DB2
2 7 (3.40%) MySQL
2 7 (3.40%) Oracle BI Publisher
3 5 (2.43%) Oracle Reports
3 5 (2.43%) SQL Server 2008
4 4 (1.94%) SQL Server 2012
4 4 (1.94%) RDBMS
4 4 (1.94%) DTS
4 4 (1.94%) Ingres
4 4 (1.94%) Relational Database
5 3 (1.46%) Oracle Discoverer
5 3 (1.46%) MS Access
5 3 (1.46%) SQL Server Reporting Services
5 3 (1.46%) SQL Server 2005
5 3 (1.46%) Oracle Database 11g
5 3 (1.46%) Oracle Database
6 2 (0.97%) InterSystems Cache
6 2 (0.97%) Data Mining
7 1 (0.49%) Crystal Reports
Development Applications
1 5 (2.43%) Oracle Forms
General
1 87 (42.23%) Finance
2 19 (9.22%) Banking
3 18 (8.74%) Legal
4 15 (7.28%) Law
5 9 (4.37%) Electronics
6 8 (3.88%) Retail
7 6 (2.91%) Investment Banking
7 6 (2.91%) Back Office
8 5 (2.43%) Advertising
8 5 (2.43%) Marketing
9 3 (1.46%) Publishing
9 3 (1.46%) Billing
9 3 (1.46%) Financial Institution
9 3 (1.46%) Front Office
9 3 (1.46%) Telecoms
10 2 (0.97%) French Language
11 1 (0.49%) Pharmaceutical
11 1 (0.49%) International Banking
11 1 (0.49%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (4.85%) .NET
2 8 (3.88%) COM
3 7 (3.40%) HTML
4 6 (2.91%) SOAP
4 6 (2.91%) XML
4 6 (2.91%) SAP Basis
5 4 (1.94%) Web Services
5 4 (1.94%) J2EE
5 4 (1.94%) ASP.NET
6 3 (1.46%) DHTML
6 3 (1.46%) CSS
6 3 (1.46%) Software Packaging
6 3 (1.46%) DOM
6 3 (1.46%) WAP
7 2 (0.97%) JMS
7 2 (0.97%) JSP
8 1 (0.49%) Middleware
8 1 (0.49%) .NET Framework
8 1 (0.49%) Application Packaging
Miscellaneous
1 22 (10.68%) Blackberry
2 19 (9.22%) Analytical Skills
3 18 (8.74%) Computer Science
4 11 (5.34%) Hedge funds
5 5 (2.43%) iPhone
6 3 (1.46%) Management Information System
6 3 (1.46%) Enterprise Software
7 2 (0.97%) Statistics
7 2 (0.97%) iPad
7 2 (0.97%) Foreign Exchange (FX)
8 1 (0.49%) Client/Server
8 1 (0.49%) Replication
8 1 (0.49%) Fixed Income
8 1 (0.49%) Grid Computing
8 1 (0.49%) PDA
8 1 (0.49%) Derivative
8 1 (0.49%) User Experience
8 1 (0.49%) SWIFT
Operating Systems
1 123 (59.71%) Windows
2 49 (23.79%) Windows Server 2008
3 36 (17.48%) Windows 7
4 32 (15.53%) UNIX
5 26 (12.62%) Windows Server 2003
6 22 (10.68%) Windows XP
7 21 (10.19%) Linux
8 12 (5.83%) Mac OS X
9 11 (5.34%) Windows 8
10 9 (4.37%) Windows Server 2012
11 8 (3.88%) Windows Vista
12 7 (3.40%) AIX
13 6 (2.91%) zOS
14 4 (1.94%) Red Hat Enterprise Linux
15 3 (1.46%) Windows 2000 Server
15 3 (1.46%) Solaris
16 1 (0.49%) Mac OS
Processes & Methodologies
1 68 (33.01%) ITIL
2 18 (8.74%) Problem Management
2 18 (8.74%) Time Management
3 13 (6.31%) Incident Management
3 13 (6.31%) Document Management
4 12 (5.83%) Data Analysis
4 12 (5.83%) Business Intelligence
4 12 (5.83%) Service Management
5 10 (4.85%) Release Management
6 9 (4.37%) ERP
6 9 (4.37%) Logistics
6 9 (4.37%) Asset Management
7 8 (3.88%) CRM
7 8 (3.88%) Configuration Management
8 7 (3.40%) Continuous Improvement
9 6 (2.91%) Analytics
9 6 (2.91%) Performance Management
9 6 (2.91%) ITIL V3
9 6 (2.91%) Performance Analysis
9 6 (2.91%) Business Analysis
Programming Languages
1 46 (22.33%) SQL
2 16 (7.77%) Java
3 10 (4.85%) PL/SQL
4 9 (4.37%) JavaScript
4 9 (4.37%) PowerShell
5 7 (3.40%) Shell Script
6 6 (2.91%) ABAP
7 5 (2.43%) PHP
7 5 (2.43%) C#
7 5 (2.43%) T-SQL
8 3 (1.46%) VBScript
8 3 (1.46%) VBA
9 2 (0.97%) C++
9 2 (0.97%) Perl
10 1 (0.49%) VB
10 1 (0.49%) PeopleCode
10 1 (0.49%) MATLAB
10 1 (0.49%) ActionScript
10 1 (0.49%) ActionScript 2.0
Qualifications
1 47 (22.82%) Degree
2 38 (18.45%) Microsoft Certification
3 25 (12.14%) MCSA
4 23 (11.17%) MCSE
5 14 (6.80%) MCP
6 13 (6.31%) Cisco Certification
7 11 (5.34%) MCITP
8 5 (2.43%) MOS
8 5 (2.43%) ITIL Certification
9 4 (1.94%) A+ Certification
9 4 (1.94%) CCNA
10 3 (1.46%) Six Sigma Green Belt
11 2 (0.97%) Network+ Certification
12 1 (0.49%) Citrix Certification
12 1 (0.49%) ITIL Foundation Certificate
12 1 (0.49%) Security Cleared
Quality Assurance & Compliance
1 18 (8.74%) SLA
2 6 (2.91%) Sarbanes-Oxley
3 4 (1.94%) ISO 9001
4 2 (0.97%) ISO/IEC 27001
5 1 (0.49%) PCI DSS
5 1 (0.49%) Solvency II
System Software
1 63 (30.58%) Active Directory
2 23 (11.17%) VMware Infrastructure
3 14 (6.80%) Hyper-V
4 10 (4.85%) XenApp
5 8 (3.88%) VMware ESX
5 8 (3.88%) vSphere
6 6 (2.91%) Microsoft App-V
7 3 (1.46%) XenDesktop
8 2 (0.97%) VMware ESXi
9 1 (0.49%) EMC RecoverPoint
9 1 (0.49%) Citrix Presentation Server
Systems Management
1 9 (4.37%) SCCM
2 6 (2.91%) SCOM
3 5 (2.43%) WSUS
3 5 (2.43%) NetBackup
4 2 (0.97%) Backup Exec
4 2 (0.97%) Norton AntiVirus
5 1 (0.49%) Legato
Vendors
1 98 (47.57%) Microsoft
2 47 (22.82%) Citrix
3 42 (20.39%) VMware
4 25 (12.14%) Oracle
5 21 (10.19%) Cisco
6 19 (9.22%) HP
7 18 (8.74%) Bloomberg
8 12 (5.83%) Open Text
9 11 (5.34%) Apple
10 10 (4.85%) Reuters
10 10 (4.85%) SAP
11 9 (4.37%) Dell
12 8 (3.88%) NetApp
13 5 (2.43%) Sophos
13 5 (2.43%) AppSense
14 4 (1.94%) Remedy
14 4 (1.94%) Altiris
14 4 (1.94%) Red Hat
14 4 (1.94%) PeopleSoft
14 4 (1.94%) Avaya
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 3 days ago
London
RBW Consulting
Salary: From £45,000 to £60,000 per annum
Posted: 4 days ago
London
Victoria and Albert Museum
Salary: £25,407 per annum (rising to £30,537)
Posted: 5 days ago
West London
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum
Posted: 5 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 8 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 24 days ago
City of London
Sovereign Business Resources
Salary: £40000 - £50000 per annum + benefits
Posted: 26 days ago