The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 539 514 520
Rank change year-on-year
-25 +6
Permanent jobs requiring a Technical Support Analyst 94 91 123
As % of all permanent IT jobs located in London 0.20% 0.21% 0.24%
As % of the Job Titles category 0.21% 0.22% 0.25%
Number of salaries quoted 79 76 113
Average salary £37,500 £42,000 £35,000
Average salary % change year-on-year
-10.71% +20.00%
90% offered a salary of more than £27,400 £27,750 £25,200
10% offered a salary of more than £52,500 £52,500 £65,000
UK excluding London average salary £30,000 £29,000 £28,375
% change year-on-year
+3.44% +2.20%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44914 41458 48802
As % of all permanent IT jobs located in London 93.36% 93.50% 94.55%
Number of salaries quoted 37724 34692 42465
Average salary £52,500 £52,500 £50,500
Average salary % change year-on-year
- +3.96%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 29 July 2014.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -12 27 £40,000 - 6
Sidcup - 4 £37,250 -
Croydon - 3 - - 1
Mitcham - 1 £38,000 -
Canary Wharf - 1 £37,500 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 July 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 93 (56.71%) Windows
2 69 (42.07%) Microsoft
3 66 (40.24%) Finance
4 56 (34.15%) Active Directory
5 45 (27.44%) MS Exchange
6 44 (26.83%) ITIL
7 40 (24.39%) SQL
8 38 (23.17%) Microsoft Certification
9 37 (22.56%) MS Excel
10 36 (21.95%) MS Office
10 36 (21.95%) Degree
11 31 (18.90%) VMware
12 30 (18.29%) UNIX
12 30 (18.29%) Citrix
12 30 (18.29%) Windows Server 2008
13 27 (16.46%) Exchange Server 2010
13 27 (16.46%) SQL Server
14 26 (15.85%) Windows 7
15 25 (15.24%) Oracle
15 25 (15.24%) SharePoint
15 25 (15.24%) Windows Server 2003
16 24 (14.63%) Blackberry
17 21 (12.80%) MCSE
17 21 (12.80%) Firewall
17 21 (12.80%) Banking
18 20 (12.20%) Windows XP
18 20 (12.20%) VMware Infrastructure
19 19 (11.59%) MCSA
19 19 (11.59%) Linux
19 19 (11.59%) HP

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 July 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (27.44%) MS Exchange
2 27 (16.46%) Exchange Server 2010
3 25 (15.24%) SharePoint
4 15 (9.15%) Blackberry Enterprise Server
5 10 (6.10%) Exchange Server 2007
6 9 (5.49%) IIS
7 7 (4.27%) Lync
8 6 (3.66%) SAP Web AS
8 6 (3.66%) NetWeaver
8 6 (3.66%) Exchange Server 2003
9 5 (3.05%) MQSeries
10 3 (1.83%) ColdFusion
10 3 (1.83%) Oracle Workflow
10 3 (1.83%) Exchange Server 2000
10 3 (1.83%) WorkSite
11 2 (1.22%) SharePoint 2013
11 2 (1.22%) Oracle Application Server
11 2 (1.22%) Tuxedo
12 1 (0.61%) IBM Notes
12 1 (0.61%) Apache
Applications
1 37 (22.56%) MS Excel
2 36 (21.95%) MS Office
3 2 (1.22%) InfoPath
4 1 (0.61%) Spreadsheet
4 1 (0.61%) MS PowerPoint
Business Applications
1 8 (4.88%) Oracle Financials
1 8 (4.88%) Oracle General Ledger
1 8 (4.88%) Oracle Payables
1 8 (4.88%) Oracle Receivables
1 8 (4.88%) Oracle Cash Management
1 8 (4.88%) Oracle Assets
2 7 (4.27%) Oracle Applications
3 6 (3.66%) Oracle EBS R12
3 6 (3.66%) Dynamics CRM
3 6 (3.66%) Oracle EBS
4 5 (3.05%) Oracle 11i
5 3 (1.83%) PeopleSoft HRMS
5 3 (1.83%) Oracle Subledger Accounting
6 1 (0.61%) Dynamics AX
6 1 (0.61%) LatentZero
6 1 (0.61%) ION MarketView
6 1 (0.61%) Markit EDM
Cloud Services
1 3 (1.83%) Office 365
2 2 (1.22%) SaaS
3 1 (0.61%) Cloud Computing
Communications & Networking
1 21 (12.80%) Firewall
2 18 (10.98%) VPN
3 16 (9.76%) WAN
4 15 (9.15%) LAN
5 14 (8.54%) DNS
6 13 (7.93%) DHCP
7 12 (7.32%) TCP/IP
8 10 (6.10%) SAN
9 8 (4.88%) SSL
10 7 (4.27%) MPLS
11 6 (3.66%) Internet
12 5 (3.05%) NAS
13 4 (2.44%) VoIP
14 3 (1.83%) Wireless
15 2 (1.22%) IP Telephony
15 2 (1.22%) Network Security
15 2 (1.22%) Ethernet
16 1 (0.61%) FTP
16 1 (0.61%) HTTP
16 1 (0.61%) LDAP
Database & Business Intelligence
1 27 (16.46%) SQL Server
2 8 (4.88%) Oracle BI Publisher
3 7 (4.27%) Relational Database
3 7 (4.27%) DB2
3 7 (4.27%) MySQL
3 7 (4.27%) RDBMS
4 5 (3.05%) InterSystems Cache
4 5 (3.05%) Oracle Reports
5 4 (2.44%) DTS
5 4 (2.44%) Ingres
6 3 (1.83%) Oracle Discoverer
6 3 (1.83%) SQL Server Reporting Services
6 3 (1.83%) Oracle Database 11g
6 3 (1.83%) SQL Server 2008
6 3 (1.83%) Oracle Database
7 2 (1.22%) SQL Server 2005
7 2 (1.22%) SQL Server 2012
8 1 (0.61%) Data Mart
8 1 (0.61%) SQL Server 2000
8 1 (0.61%) Data Mining
Development Applications
1 5 (3.05%) Oracle Forms
General
1 66 (40.24%) Finance
2 21 (12.80%) Banking
3 9 (5.49%) Marketing
3 9 (5.49%) Law
4 8 (4.88%) Legal
4 8 (4.88%) Retail
5 7 (4.27%) Financial Institution
6 6 (3.66%) Advertising
7 5 (3.05%) International Banking
8 4 (2.44%) Investment Banking
8 4 (2.44%) Front Office
8 4 (2.44%) Back Office
9 3 (1.83%) Electronics
10 2 (1.22%) Telecoms
10 2 (1.22%) French Language
10 2 (1.22%) German Language
10 2 (1.22%) Spanish Language
11 1 (0.61%) Russian Language
11 1 (0.61%) Billing
Libraries, Frameworks & Software Standards
1 11 (6.71%) .NET
2 8 (4.88%) HTML
3 7 (4.27%) XML
4 6 (3.66%) SAP Basis
4 6 (3.66%) ASP.NET
5 5 (3.05%) SOAP
5 5 (3.05%) JMS
6 4 (2.44%) .NET Framework
6 4 (2.44%) CSS
7 3 (1.83%) COM
7 3 (1.83%) DHTML
7 3 (1.83%) DOM
8 2 (1.22%) J2EE
9 1 (0.61%) LAMP
9 1 (0.61%) Application Packaging
9 1 (0.61%) Software Packaging
9 1 (0.61%) Murex MxML
Miscellaneous
1 24 (14.63%) Blackberry
2 12 (7.32%) Hedge funds
3 11 (6.71%) Computer Science
4 5 (3.05%) Enterprise Software
5 3 (1.83%) Client/Server
5 3 (1.83%) iPhone
5 3 (1.83%) Management Information System
6 2 (1.22%) Replication
6 2 (1.22%) Social Media
6 2 (1.22%) iPad
6 2 (1.22%) Foreign Exchange (FX)
6 2 (1.22%) FlexPod
7 1 (0.61%) Fixed Income
7 1 (0.61%) Clustering
7 1 (0.61%) PDA
7 1 (0.61%) Derivative
Operating Systems
1 93 (56.71%) Windows
2 30 (18.29%) UNIX
2 30 (18.29%) Windows Server 2008
3 26 (15.85%) Windows 7
4 25 (15.24%) Windows Server 2003
5 20 (12.20%) Windows XP
6 19 (11.59%) Linux
7 12 (7.32%) Mac OS X
8 8 (4.88%) Windows Server 2012
9 7 (4.27%) Windows 8
10 6 (3.66%) zOS
11 5 (3.05%) Solaris
12 4 (2.44%) AIX
12 4 (2.44%) Windows 2000 Server
12 4 (2.44%) Red Hat Enterprise Linux
13 3 (1.83%) Mac OS
13 3 (1.83%) Windows Vista
Processes & Methodologies
1 44 (26.83%) ITIL
2 16 (9.76%) Time Management
3 12 (7.32%) Problem Management
3 12 (7.32%) Business Intelligence
3 12 (7.32%) Incident Management
4 10 (6.10%) Asset Management
4 10 (6.10%) Document Management
4 10 (6.10%) CRM
5 9 (5.49%) ERP
5 9 (5.49%) Service Management
6 8 (4.88%) ETL
6 8 (4.88%) Data Analysis
6 8 (4.88%) Logistics
6 8 (4.88%) ITIL V3
7 6 (3.66%) Release Management
7 6 (3.66%) Performance Management
7 6 (3.66%) Performance Tuning
7 6 (3.66%) Performance Analysis
8 5 (3.05%) Database Tuning
8 5 (3.05%) Change Management
Programming Languages
1 40 (24.39%) SQL
2 18 (10.98%) Java
3 13 (7.93%) PL/SQL
4 11 (6.71%) PowerShell
5 7 (4.27%) JavaScript
5 7 (4.27%) PHP
6 6 (3.66%) ABAP
6 6 (3.66%) Shell Script
7 3 (1.83%) VBA
7 3 (1.83%) C++
7 3 (1.83%) T-SQL
8 2 (1.22%) VB
9 1 (0.61%) VBScript
9 1 (0.61%) C#
9 1 (0.61%) Korn
Qualifications
1 38 (23.17%) Microsoft Certification
2 36 (21.95%) Degree
3 21 (12.80%) MCSE
4 19 (11.59%) MCSA
5 17 (10.37%) MCP
6 13 (7.93%) MCITP
7 7 (4.27%) MOS
8 6 (3.66%) Cisco Certification
9 5 (3.05%) CCNA
10 4 (2.44%) ITIL Certification
11 3 (1.83%) A+ Certification
11 3 (1.83%) Six Sigma Green Belt
12 2 (1.22%) MCTS
12 2 (1.22%) Network+ Certification
12 2 (1.22%) Security Cleared
13 1 (0.61%) VMware Certified Professional (VCP)
13 1 (0.61%) ITIL Foundation Certificate
13 1 (0.61%) SC Cleared
Quality Assurance & Compliance
1 12 (7.32%) SLA
2 6 (3.66%) Sarbanes-Oxley
3 4 (2.44%) ISO 9001
4 2 (1.22%) ISO/IEC 27001
4 2 (1.22%) PCI DSS
System Software
1 56 (34.15%) Active Directory
2 20 (12.20%) VMware Infrastructure
3 12 (7.32%) Hyper-V
4 11 (6.71%) VMware ESX
5 10 (6.10%) XenApp
6 5 (3.05%) Microsoft App-V
7 4 (2.44%) ISA Server
8 3 (1.83%) vSphere
9 2 (1.22%) VMware ESXi
9 2 (1.22%) XenDesktop
9 2 (1.22%) EMC RecoverPoint
10 1 (0.61%) VMware GSX
10 1 (0.61%) VMware Workstation
10 1 (0.61%) Citrix Presentation Server
Systems Management
1 9 (5.49%) SCCM
2 7 (4.27%) SCOM
3 6 (3.66%) WSUS
4 3 (1.83%) NetBackup
5 2 (1.22%) Backup Exec
5 2 (1.22%) Norton AntiVirus
6 1 (0.61%) Legato
6 1 (0.61%) MOM
6 1 (0.61%) Systems Management Server (SMS)
6 1 (0.61%) Control-M
6 1 (0.61%) Symantec Endpoint Protection
Vendors
1 69 (42.07%) Microsoft
2 31 (18.90%) VMware
3 30 (18.29%) Citrix
4 25 (15.24%) Oracle
5 19 (11.59%) HP
6 15 (9.15%) Cisco
6 15 (9.15%) Bloomberg
7 11 (6.71%) Apple
8 9 (5.49%) Dell
8 9 (5.49%) NetApp
9 7 (4.27%) Reuters
9 7 (4.27%) Sophos
10 6 (3.66%) SAP
11 5 (3.05%) JBoss
11 5 (3.05%) AppSense
11 5 (3.05%) Remedy
11 5 (3.05%) F5
12 4 (2.44%) Avaya
12 4 (2.44%) Red Hat
12 4 (2.44%) EMC
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