The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 542 601 510
Rank change year-on-year
+59 -91
Permanent jobs requiring a Technical Support Analyst 94 78 98
As % of all permanent IT jobs located in London 0.21% 0.16% 0.22%
As % of the Job Titles category 0.23% 0.17% 0.24%
Number of salaries quoted 84 75 79
Average salary £39,750 £38,000 £36,000
Average salary % change year-on-year
+4.60% +5.55%
90% offered a salary of more than £29,300 £26,600 £25,000
10% offered a salary of more than £55,000 £65,000 £53,000
UK excluding London average salary £25,000 £26,559 £27,500
% change year-on-year
-5.86% -3.42%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40926 47115 41254
As % of all permanent IT jobs located in London 93.48% 93.82% 93.76%
Number of salaries quoted 34602 39460 34719
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 28 May 2015.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +57 25 £50,000 - 3
Southwark - 3 £35,000 -
Docklands, London - 2 £65,000 -
Uxbridge -4 1 £32,000 +33.33%
Bromley - 1 £19,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 28 May 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 130 (72.63%) Windows
2 82 (45.81%) Active Directory
3 81 (45.25%) Microsoft
4 66 (36.87%) SQL Server
5 63 (35.20%) ITIL
6 55 (30.73%) SQL
7 53 (29.61%) MS Office
8 52 (29.05%) Finance
9 49 (27.37%) Windows Server 2008
10 48 (26.82%) Citrix
11 45 (25.14%) MS Excel
12 44 (24.58%) Windows 7
13 42 (23.46%) MS Exchange
14 41 (22.91%) Windows Server 2003
15 38 (21.23%) Cisco
16 33 (18.44%) Blackberry
17 32 (17.88%) Oracle
18 31 (17.32%) Legal
19 30 (16.76%) VMware
20 29 (16.20%) SQL Server 2008
21 23 (12.85%) CRM
21 23 (12.85%) Law
22 22 (12.29%) SQL Server 2005
22 22 (12.29%) VMware Infrastructure
22 22 (12.29%) Degree
22 22 (12.29%) Exchange Server 2007
23 20 (11.17%) Exchange Server 2010
24 19 (10.61%) Windows XP
25 18 (10.06%) Configuration Management
26 17 (9.50%) SLA

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 28 May 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (23.46%) MS Exchange
2 22 (12.29%) Exchange Server 2007
3 20 (11.17%) Exchange Server 2010
4 15 (8.38%) SharePoint
5 13 (7.26%) Lync
6 12 (6.70%) WorkSite
6 12 (6.70%) IIS
7 8 (4.47%) Blackberry Enterprise Server
8 6 (3.35%) Exchange Server 2013
9 5 (2.79%) Apache
9 5 (2.79%) Exchange Server 2003
10 3 (1.68%) SharePoint 2013
11 2 (1.12%) IBM Notes
11 2 (1.12%) WebLogic
12 1 (0.56%) FileNet
12 1 (0.56%) MQSeries
Applications
1 53 (29.61%) MS Office
2 45 (25.14%) MS Excel
3 2 (1.12%) InfoPath
3 2 (1.12%) MS PowerPoint
3 2 (1.12%) Spreadsheet
Business Applications
1 13 (7.26%) Dynamics CRM
2 7 (3.91%) Northgate Housing
2 7 (3.91%) Oracle Procure-to-Pay
3 5 (2.79%) Towers Watson Igloo
4 1 (0.56%) ACBS
Cloud Services
1 13 (7.26%) Mimecast
2 10 (5.59%) Office 365
3 5 (2.79%) Microsoft Azure
4 2 (1.12%) Yammer
Communications & Networking
1 16 (8.94%) TCP/IP
2 10 (5.59%) Ethernet
2 10 (5.59%) Firewall
3 9 (5.03%) SAN
3 9 (5.03%) Network Security
4 7 (3.91%) Intranet
4 7 (3.91%) LAN
4 7 (3.91%) WAN
5 6 (3.35%) IP Telephony
6 5 (2.79%) Wireless
6 5 (2.79%) DHCP
6 5 (2.79%) DNS
7 4 (2.23%) VPN
8 2 (1.12%) Cisco IOS
8 2 (1.12%) Broadband
8 2 (1.12%) VoIP
8 2 (1.12%) DSL
9 1 (0.56%) Structured Cabling
9 1 (0.56%) NetScaler
9 1 (0.56%) Wi-Fi
Database & Business Intelligence
1 66 (36.87%) SQL Server
2 29 (16.20%) SQL Server 2008
3 22 (12.29%) SQL Server 2005
4 16 (8.94%) SQL Server 2012
5 12 (6.70%) Data Mining
6 7 (3.91%) Oracle Database
7 5 (2.79%) Hadoop
8 4 (2.23%) SQL Server Integration Services
8 4 (2.23%) Big Data
9 3 (1.68%) MS Access
10 2 (1.12%) Crystal Reports
11 1 (0.56%) Relational Database
11 1 (0.56%) MySQL
11 1 (0.56%) RDBMS
11 1 (0.56%) DTS
Development Applications
1 1 (0.56%) VSS/SourceSafe
1 1 (0.56%) Oracle Forms
1 1 (0.56%) Eclipse
1 1 (0.56%) Team Foundation Server
1 1 (0.56%) Maven
General
1 52 (29.05%) Finance
2 31 (17.32%) Legal
3 23 (12.85%) Law
4 10 (5.59%) Front Office
5 6 (3.35%) Back Office
6 5 (2.79%) Banking
6 5 (2.79%) Retail
7 3 (1.68%) Investment Banking
8 2 (1.12%) Marketing
8 2 (1.12%) Financial Institution
9 1 (0.56%) Telecoms
9 1 (0.56%) Advertising
Libraries, Frameworks & Software Standards
1 15 (8.38%) XML
2 11 (6.15%) .NET
3 9 (5.03%) ASP.NET
4 7 (3.91%) ActiveX
5 4 (2.23%) Application Packaging
6 3 (1.68%) Middleware
6 3 (1.68%) FIX Protocol
7 2 (1.12%) CSS
7 2 (1.12%) HTML
7 2 (1.12%) J2EE
8 1 (0.56%) FIXML
8 1 (0.56%) SOAP
8 1 (0.56%) Web Services
8 1 (0.56%) WAP
8 1 (0.56%) Spring
Miscellaneous
1 33 (18.44%) Blackberry
2 12 (6.70%) Data Structures
3 11 (6.15%) Analytical Skills
4 9 (5.03%) Management Information System
5 5 (2.79%) Video Conferencing
6 3 (1.68%) Foreign Exchange (FX)
6 3 (1.68%) Reference Data
7 2 (1.12%) Fixed Income
7 2 (1.12%) Blog
7 2 (1.12%) Computer Science
7 2 (1.12%) CMDB
7 2 (1.12%) Credit Risk
7 2 (1.12%) Statistics
7 2 (1.12%) NHS
7 2 (1.12%) Social Media
7 2 (1.12%) Hedge funds
7 2 (1.12%) Digital Media
7 2 (1.12%) Enterprise Software
8 1 (0.56%) iPad
8 1 (0.56%) iPhone
Operating Systems
1 130 (72.63%) Windows
2 49 (27.37%) Windows Server 2008
3 44 (24.58%) Windows 7
4 41 (22.91%) Windows Server 2003
5 19 (10.61%) Windows XP
6 17 (9.50%) Linux
7 16 (8.94%) Windows Server 2012
8 13 (7.26%) UNIX
9 10 (5.59%) Windows 8
10 8 (4.47%) Windows Vista
11 4 (2.23%) Windows 2000 Server
11 4 (2.23%) AIX
12 2 (1.12%) Windows Mobile
12 2 (1.12%) Mac OS X Server
12 2 (1.12%) Android
12 2 (1.12%) Mac OS X
13 1 (0.56%) Red Hat Enterprise Linux
13 1 (0.56%) Mac OS
Processes & Methodologies
1 63 (35.20%) ITIL
2 23 (12.85%) CRM
3 18 (10.06%) Configuration Management
4 16 (8.94%) Release Management
5 15 (8.38%) Document Management
6 13 (7.26%) Time Management
6 13 (7.26%) Change Control
7 11 (6.15%) Project Management
7 11 (6.15%) Service Management
7 11 (6.15%) Problem Management
7 11 (6.15%) Mentoring
7 11 (6.15%) Root Cause Analysis
8 8 (4.47%) System Testing
9 7 (3.91%) Procure-to-pay
9 7 (3.91%) BCP
9 7 (3.91%) Security Management
9 7 (3.91%) Validation
9 7 (3.91%) Data Management
10 5 (2.79%) SDLC
10 5 (2.79%) Open Source
Programming Languages
1 55 (30.73%) SQL
2 12 (6.70%) PL/SQL
3 8 (4.47%) VB
4 7 (3.91%) VBA
4 7 (3.91%) C#
5 4 (2.23%) Python
5 4 (2.23%) C++
5 4 (2.23%) Java
5 4 (2.23%) T-SQL
6 3 (1.68%) Bash Shell
7 2 (1.12%) C
7 2 (1.12%) JavaScript
7 2 (1.12%) Perl
8 1 (0.56%) R
8 1 (0.56%) Shell Script
8 1 (0.56%) PowerShell
8 1 (0.56%) Korn
Qualifications
1 22 (12.29%) Degree
2 14 (7.82%) Microsoft Certification
2 14 (7.82%) ITIL Certification
3 13 (7.26%) Cisco Certification
4 12 (6.70%) CCNA
5 8 (4.47%) MCSA
6 7 (3.91%) CCNP
7 4 (2.23%) MCP
8 3 (1.68%) ITIL Foundation Certificate
8 3 (1.68%) MCSE
8 3 (1.68%) MCITP
8 3 (1.68%) MCDST
8 3 (1.68%) MOS
8 3 (1.68%) VMware Certified Professional (VCP)
9 1 (0.56%) A+ Certification
9 1 (0.56%) Citrix Certification
Quality Assurance & Compliance
1 17 (9.50%) SLA
2 7 (3.91%) COBIT
2 7 (3.91%) ISO/IEC 27001
3 2 (1.12%) Data Quality
System Software
1 82 (45.81%) Active Directory
2 22 (12.29%) VMware Infrastructure
3 10 (5.59%) vSphere
3 10 (5.59%) XenDesktop
4 8 (4.47%) Hyper-V
5 6 (3.35%) Microsoft App-V
6 2 (1.12%) VMware ESX
7 1 (0.56%) VMware ESXi
7 1 (0.56%) Terminal Server
7 1 (0.56%) XenApp
7 1 (0.56%) Citrix Presentation Server
7 1 (0.56%) Samba
Systems Management
1 13 (7.26%) SCCM
2 8 (4.47%) AirWatch
3 2 (1.12%) SCOM
3 2 (1.12%) ServiceCenter
4 1 (0.56%) XenMobile
4 1 (0.56%) NetBackup
Vendors
1 81 (45.25%) Microsoft
2 48 (26.82%) Citrix
3 38 (21.23%) Cisco
4 32 (17.88%) Oracle
5 30 (16.76%) VMware
6 13 (7.26%) Avaya
7 12 (6.70%) NetApp
8 10 (5.59%) Reuters
8 10 (5.59%) Bloomberg
9 9 (5.03%) HP
10 7 (3.91%) Dell
10 7 (3.91%) Northgate
10 7 (3.91%) Capita
11 6 (3.35%) LANDesk
11 6 (3.35%) Apple
12 4 (2.23%) Google
12 4 (2.23%) OpenText
12 4 (2.23%) Cloudera
13 3 (1.68%) AppSense
13 3 (1.68%) Altiris
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