The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 512 522 537
Rank change year-on-year
+10 +15
Permanent jobs requiring a Technical Support Analyst 115 88 106
As % of all permanent IT jobs located in London 0.25% 0.20% 0.21%
As % of the Job Titles category 0.26% 0.21% 0.22%
Number of salaries quoted 86 76 95
Average salary £39,000 £39,500 £35,000
Average salary % change year-on-year
-1.26% +12.85%
90% offered a salary of more than £27,000 £26,500 £25,400
10% offered a salary of more than £50,000 £51,000 £55,000
UK excluding London average salary £27,500 £30,500 £27,875
% change year-on-year
-9.83% +9.41%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43846 41812 47867
As % of all permanent IT jobs located in London 93.44% 93.48% 94.57%
Number of salaries quoted 36609 35107 41532
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 1 September 2014.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 38 £39,000 +2.63% 5
Croydon - 8 - - 1
Sidcup +1 3 £32,500 +44.44%
Uxbridge - 2 - - 1
Enfield - 1 £27,500 - 1
Canary Wharf - 1 £37,500 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 September 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 112 (59.26%) Windows
2 92 (48.68%) Microsoft
3 83 (43.92%) Finance
4 61 (32.28%) Active Directory
4 61 (32.28%) ITIL
5 45 (23.81%) MS Exchange
6 44 (23.28%) Degree
7 43 (22.75%) MS Excel
7 43 (22.75%) Citrix
8 40 (21.16%) Microsoft Certification
8 40 (21.16%) MS Office
9 39 (20.63%) Windows Server 2008
10 38 (20.11%) SQL
10 38 (20.11%) VMware
11 32 (16.93%) UNIX
12 30 (15.87%) SQL Server
12 30 (15.87%) Windows 7
12 30 (15.87%) Exchange Server 2010
13 25 (13.23%) Oracle
13 25 (13.23%) Windows Server 2003
14 24 (12.70%) Blackberry
14 24 (12.70%) MCSE
14 24 (12.70%) MCSA
15 23 (12.17%) SharePoint
15 23 (12.17%) Firewall
16 22 (11.64%) VMware Infrastructure
17 20 (10.58%) Time Management
17 20 (10.58%) Banking
17 20 (10.58%) Linux
17 20 (10.58%) TCP/IP

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 September 2014, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (23.81%) MS Exchange
2 30 (15.87%) Exchange Server 2010
3 23 (12.17%) SharePoint
4 15 (7.94%) Blackberry Enterprise Server
5 11 (5.82%) Exchange Server 2007
6 8 (4.23%) IIS
7 7 (3.70%) Exchange Server 2003
8 6 (3.17%) NetWeaver
8 6 (3.17%) SAP Web AS
8 6 (3.17%) Lync
9 3 (1.59%) WorkSite
9 3 (1.59%) Oracle Workflow
9 3 (1.59%) Exchange Server 2000
9 3 (1.59%) ColdFusion
10 2 (1.06%) Apache
10 2 (1.06%) Tomcat
10 2 (1.06%) Tuxedo
10 2 (1.06%) MQSeries
10 2 (1.06%) WebSphere
10 2 (1.06%) Oracle Application Server
Applications
1 43 (22.75%) MS Excel
2 40 (21.16%) MS Office
3 2 (1.06%) Acrobat
4 1 (0.53%) InfoPath
4 1 (0.53%) Spreadsheet
Business Applications
1 8 (4.23%) Oracle General Ledger
1 8 (4.23%) Oracle Payables
1 8 (4.23%) Oracle Receivables
1 8 (4.23%) Oracle Cash Management
1 8 (4.23%) Oracle Assets
1 8 (4.23%) Oracle Financials
2 6 (3.17%) Oracle EBS R12
2 6 (3.17%) Oracle Applications
3 5 (2.65%) Dynamics CRM
3 5 (2.65%) Oracle 11i
3 5 (2.65%) Oracle EBS
4 3 (1.59%) PeopleSoft HRMS
4 3 (1.59%) Oracle Subledger Accounting
5 2 (1.06%) Dynamics AX
5 2 (1.06%) SAP SRM
6 1 (0.53%) SunGard Stream Clearvision
6 1 (0.53%) Towers Watson Igloo
6 1 (0.53%) IntelliMatch
Cloud Services
1 5 (2.65%) Cloud Computing
2 2 (1.06%) SaaS
3 1 (0.53%) Office 365
Communications & Networking
1 23 (12.17%) Firewall
2 20 (10.58%) TCP/IP
3 18 (9.52%) DNS
3 18 (9.52%) LAN
3 18 (9.52%) WAN
3 18 (9.52%) DHCP
4 16 (8.47%) VPN
5 14 (7.41%) SAN
6 8 (4.23%) Internet
6 8 (4.23%) SSL
7 7 (3.70%) MPLS
8 5 (2.65%) Wireless
9 4 (2.12%) VoIP
9 4 (2.12%) NAS
10 2 (1.06%) Structured Cabling
10 2 (1.06%) HTTP
10 2 (1.06%) IP Telephony
10 2 (1.06%) Network Security
10 2 (1.06%) Wi-Fi
10 2 (1.06%) Intranet
Database & Business Intelligence
1 30 (15.87%) SQL Server
2 8 (4.23%) Oracle BI Publisher
3 7 (3.70%) MySQL
3 7 (3.70%) DB2
4 5 (2.65%) Oracle Reports
5 4 (2.12%) DTS
5 4 (2.12%) Ingres
5 4 (2.12%) Oracle Database
5 4 (2.12%) Oracle Database 11g
5 4 (2.12%) SQL Server 2008
6 3 (1.59%) SQL Server 2012
6 3 (1.59%) SQL Server Reporting Services
6 3 (1.59%) Relational Database
6 3 (1.59%) Oracle Discoverer
6 3 (1.59%) RDBMS
7 2 (1.06%) InterSystems Cache
7 2 (1.06%) MS Access
7 2 (1.06%) SQL Server 2005
8 1 (0.53%) SQL Server Integration Services
8 1 (0.53%) Crystal Reports
Development Applications
1 5 (2.65%) Oracle Forms
General
1 83 (43.92%) Finance
2 20 (10.58%) Banking
3 13 (6.88%) Legal
4 12 (6.35%) Law
5 9 (4.76%) Retail
6 8 (4.23%) Electronics
7 6 (3.17%) Financial Institution
7 6 (3.17%) Advertising
7 6 (3.17%) Investment Banking
7 6 (3.17%) Back Office
8 5 (2.65%) Marketing
9 3 (1.59%) Front Office
10 2 (1.06%) Telecoms
10 2 (1.06%) International Banking
10 2 (1.06%) Billing
11 1 (0.53%) Russian Language
11 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 8 (4.23%) .NET
2 7 (3.70%) HTML
2 7 (3.70%) XML
3 6 (3.17%) SAP Basis
3 6 (3.17%) COM
3 6 (3.17%) SOAP
4 4 (2.12%) ASP.NET
5 3 (1.59%) CSS
5 3 (1.59%) DHTML
5 3 (1.59%) Software Packaging
5 3 (1.59%) DOM
6 2 (1.06%) JMS
6 2 (1.06%) WAP
6 2 (1.06%) .NET Framework
7 1 (0.53%) Application Packaging
7 1 (0.53%) Middleware
7 1 (0.53%) J2EE
Miscellaneous
1 24 (12.70%) Blackberry
2 15 (7.94%) Computer Science
3 9 (4.76%) Hedge funds
4 3 (1.59%) Enterprise Software
4 3 (1.59%) iPhone
4 3 (1.59%) Client/Server
4 3 (1.59%) Management Information System
5 2 (1.06%) Replication
5 2 (1.06%) Foreign Exchange (FX)
5 2 (1.06%) FlexPod
5 2 (1.06%) Statistics
5 2 (1.06%) iPad
6 1 (0.53%) SWIFT
6 1 (0.53%) Social Media
6 1 (0.53%) Fixed Income
6 1 (0.53%) PDA
6 1 (0.53%) Derivative
Operating Systems
1 112 (59.26%) Windows
2 39 (20.63%) Windows Server 2008
3 32 (16.93%) UNIX
4 30 (15.87%) Windows 7
5 25 (13.23%) Windows Server 2003
6 20 (10.58%) Linux
7 19 (10.05%) Windows XP
8 12 (6.35%) Mac OS X
9 9 (4.76%) Windows 8
10 8 (4.23%) AIX
11 6 (3.17%) Windows Vista
11 6 (3.17%) zOS
11 6 (3.17%) Windows Server 2012
12 4 (2.12%) Red Hat Enterprise Linux
13 3 (1.59%) Mac OS
13 3 (1.59%) Windows 2000 Server
13 3 (1.59%) Solaris
Processes & Methodologies
1 61 (32.28%) ITIL
2 20 (10.58%) Time Management
3 17 (8.99%) Problem Management
4 13 (6.88%) Service Management
4 13 (6.88%) Document Management
5 12 (6.35%) Incident Management
6 10 (5.29%) Business Intelligence
7 9 (4.76%) ERP
7 9 (4.76%) CRM
7 9 (4.76%) Logistics
8 8 (4.23%) Asset Management
8 8 (4.23%) Data Analysis
8 8 (4.23%) Configuration Management
8 8 (4.23%) Release Management
9 7 (3.70%) ITIL V3
10 6 (3.17%) Performance Management
10 6 (3.17%) Performance Analysis
10 6 (3.17%) ETL
11 5 (2.65%) Business Analysis
11 5 (2.65%) Change Management
Programming Languages
1 38 (20.11%) SQL
2 16 (8.47%) Java
3 13 (6.88%) PL/SQL
4 12 (6.35%) PowerShell
5 6 (3.17%) ABAP
5 6 (3.17%) Shell Script
5 6 (3.17%) JavaScript
6 5 (2.65%) PHP
7 4 (2.12%) T-SQL
8 2 (1.06%) C#
8 2 (1.06%) C++
8 2 (1.06%) VBA
9 1 (0.53%) ActionScript
9 1 (0.53%) ActionScript 2.0
9 1 (0.53%) Perl
9 1 (0.53%) VB
Qualifications
1 44 (23.28%) Degree
2 40 (21.16%) Microsoft Certification
3 24 (12.70%) MCSE
3 24 (12.70%) MCSA
4 17 (8.99%) MCP
5 11 (5.82%) MCITP
6 10 (5.29%) Cisco Certification
7 7 (3.70%) MOS
8 5 (2.65%) ITIL Certification
9 4 (2.12%) A+ Certification
9 4 (2.12%) CCNA
10 3 (1.59%) Six Sigma Green Belt
11 2 (1.06%) Network+ Certification
12 1 (0.53%) ITIL Foundation Certificate
12 1 (0.53%) MCTS
12 1 (0.53%) Security Cleared
Quality Assurance & Compliance
1 16 (8.47%) SLA
2 6 (3.17%) Sarbanes-Oxley
3 4 (2.12%) ISO 9001
4 2 (1.06%) ISO/IEC 27001
5 1 (0.53%) PCI DSS
System Software
1 61 (32.28%) Active Directory
2 22 (11.64%) VMware Infrastructure
3 13 (6.88%) Hyper-V
4 11 (5.82%) XenApp
5 10 (5.29%) VMware ESX
6 7 (3.70%) vSphere
7 6 (3.17%) Microsoft App-V
8 3 (1.59%) XenDesktop
9 2 (1.06%) EMC RecoverPoint
9 2 (1.06%) VMware ESXi
10 1 (0.53%) Citrix Presentation Server
10 1 (0.53%) ISA Server
Systems Management
1 10 (5.29%) SCCM
2 6 (3.17%) SCOM
3 5 (2.65%) WSUS
3 5 (2.65%) NetBackup
4 2 (1.06%) Backup Exec
4 2 (1.06%) Norton AntiVirus
5 1 (0.53%) Legato
Vendors
1 92 (48.68%) Microsoft
2 43 (22.75%) Citrix
3 38 (20.11%) VMware
4 25 (13.23%) Oracle
5 19 (10.05%) Cisco
5 19 (10.05%) HP
6 18 (9.52%) Bloomberg
7 11 (5.82%) Apple
8 10 (5.29%) Reuters
9 9 (4.76%) Dell
9 9 (4.76%) NetApp
10 8 (4.23%) SAP
11 7 (3.70%) Sophos
12 6 (3.17%) Open Text
13 5 (2.65%) F5
13 5 (2.65%) AppSense
13 5 (2.65%) Remedy
14 4 (2.12%) Red Hat
14 4 (2.12%) Altiris
14 4 (2.12%) Avaya
City, London
Capita Resourcing - IT Resourcing
Salary: £35000 - £38000 per annum + Benefits
Posted: 13 hours ago
London
Ifftner Solutions
Salary: Market Rates
Posted: 15 hours ago
Uxbridge, Middlesex
Parexel
Posted: 2 days ago
City of London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
City of London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 3 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 3 days ago
City of London
Sovereign Business Resources
Salary: £40000 - £50000 per annum + benefits
Posted: 4 days ago
Enfield, Middlesex
Asset Resourcing
Salary: £25000 - £30000 per annum + benefits
Posted: 10 days ago
City of London
DP Connect
Salary: £40000 - £50000 per annum + Pension, bonus
Posted: 12 days ago
South West London
LDM Global
Salary: From £30,000 to £40,000 per annum
Posted: 18 days ago
Central London / West End
Amsys
Salary: Unspecified NEG
Posted: 19 days ago
London
Recruitment Revolution Limited
Salary: £25,000 - £30,000
Posted: 21 days ago