The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 564 524 534
Rank change year-on-year
-40 +10
Permanent jobs requiring a Technical Support Analyst 64 117 89
As % of all permanent IT jobs located in London 0.15% 0.25% 0.20%
As % of the Job Titles category 0.16% 0.27% 0.21%
Number of salaries quoted 53 86 75
Average salary £35,000 £39,000 £39,000
Average salary % change year-on-year
-10.25% -
90% offered a salary of more than £26,100 £27,000 £26,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £25,025 £27,500 £30,250
% change year-on-year
-9.00% -9.09%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40854 43597 41662
As % of all permanent IT jobs located in London 93.19% 93.46% 93.54%
Number of salaries quoted 34907 36416 34972
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 3 September 2015.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 14 £36,500 -6.41% 2
Croydon 0 3 - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 3 September 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 107 (66.05%) Windows
2 77 (47.53%) Microsoft
3 61 (37.65%) SQL Server
4 60 (37.04%) Active Directory
5 52 (32.10%) SQL
6 47 (29.01%) Citrix
7 46 (28.40%) MS Excel
8 44 (27.16%) MS Office
9 43 (26.54%) ITIL
10 42 (25.93%) Windows Server 2008
11 37 (22.84%) Finance
12 36 (22.22%) MS Exchange
13 33 (20.37%) Cisco
13 33 (20.37%) VMware
14 32 (19.75%) Windows Server 2003
14 32 (19.75%) Oracle
15 29 (17.90%) VMware Infrastructure
16 26 (16.05%) Linux
17 25 (15.43%) Windows 7
17 25 (15.43%) Degree
18 23 (14.20%) .NET
19 21 (12.96%) SLA
20 19 (11.73%) CRM
20 19 (11.73%) Law
20 19 (11.73%) Legal
20 19 (11.73%) SQL Server 2008
21 17 (10.49%) ASP.NET
21 17 (10.49%) Blackberry
22 16 (9.88%) Management Information System
23 15 (9.26%) Analytical Skills

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 3 September 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (22.22%) MS Exchange
2 14 (8.64%) Exchange Server 2010
2 14 (8.64%) IIS
3 12 (7.41%) Exchange Server 2007
4 7 (4.32%) SharePoint
5 6 (3.70%) Exchange Server 2013
5 6 (3.70%) WorkSite
6 5 (3.09%) Tuxedo
7 4 (2.47%) Apache
8 2 (1.23%) Lync
8 2 (1.23%) ColdFusion
8 2 (1.23%) FileNet
8 2 (1.23%) Exchange Server 2003
9 1 (0.62%) WebSphere
9 1 (0.62%) Blackberry Enterprise Server
9 1 (0.62%) Tomcat
9 1 (0.62%) JBoss
9 1 (0.62%) IBM Notes
9 1 (0.62%) MQSeries
9 1 (0.62%) WebLogic
Applications
1 46 (28.40%) MS Excel
2 44 (27.16%) MS Office
3 3 (1.85%) InfoPath
4 2 (1.23%) MS PowerPoint
5 1 (0.62%) MS Project
5 1 (0.62%) Spreadsheet
Business Applications
1 10 (6.17%) Dynamics CRM
1 10 (6.17%) Oracle Procure-to-Pay
1 10 (6.17%) Northgate Housing
2 4 (2.47%) ACBS
3 1 (0.62%) ResourceLink
3 1 (0.62%) Cognos Planning
3 1 (0.62%) Agresso
Cloud Services
1 8 (4.94%) Mimecast
2 5 (3.09%) Office 365
3 2 (1.23%) SaaS
4 1 (0.62%) Cloud Computing
4 1 (0.62%) Microsoft Azure
Communications & Networking
1 12 (7.41%) TCP/IP
1 12 (7.41%) Firewall
2 10 (6.17%) Intranet
2 10 (6.17%) LAN
3 9 (5.56%) WAN
3 9 (5.56%) Network Security
4 8 (4.94%) Ethernet
5 7 (4.32%) DNS
5 7 (4.32%) SAN
6 6 (3.70%) DHCP
7 5 (3.09%) VoIP
8 4 (2.47%) VPN
8 4 (2.47%) NAS
9 3 (1.85%) IP Telephony
9 3 (1.85%) Internet
10 2 (1.23%) Wi-Fi
10 2 (1.23%) Cisco IOS
11 1 (0.62%) Cisco ASA
11 1 (0.62%) Structured Cabling
11 1 (0.62%) Wireless
Database & Business Intelligence
1 61 (37.65%) SQL Server
2 19 (11.73%) SQL Server 2008
3 10 (6.17%) SQL Server 2012
4 9 (5.56%) Oracle Database
4 9 (5.56%) SQL Server 2005
5 5 (3.09%) SQL Server Integration Services
5 5 (3.09%) Big Data
6 4 (2.47%) Hadoop
7 3 (1.85%) MySQL
7 3 (1.85%) MS Access
8 2 (1.23%) Data Mining
9 1 (0.62%) RDBMS
9 1 (0.62%) Cognos Impromptu
9 1 (0.62%) DTS
9 1 (0.62%) Relational Database
Development Applications
1 5 (3.09%) SQL Server Management Studio (SSMS)
2 1 (0.62%) Oracle Forms
General
1 37 (22.84%) Finance
2 19 (11.73%) Law
2 19 (11.73%) Legal
3 12 (7.41%) Back Office
3 12 (7.41%) Banking
4 8 (4.94%) Front Office
5 6 (3.70%) Investment Banking
6 5 (3.09%) Retail
6 5 (3.09%) Financial Institution
7 3 (1.85%) Electronics
8 1 (0.62%) Telecoms
8 1 (0.62%) Manufacturing
8 1 (0.62%) Advertising
8 1 (0.62%) Marketing
Libraries, Frameworks & Software Standards
1 23 (14.20%) .NET
2 17 (10.49%) ASP.NET
3 13 (8.02%) XML
4 10 (6.17%) Web Services
5 8 (4.94%) HTML
6 7 (4.32%) SOAP
6 7 (4.32%) ActiveX
7 6 (3.70%) FIX Protocol
8 5 (3.09%) Entity Framework
8 5 (3.09%) .NET Framework
9 4 (2.47%) EDI
10 3 (1.85%) CSS
10 3 (1.85%) Middleware
11 2 (1.23%) J2EE
12 1 (0.62%) WAP
12 1 (0.62%) FIXML
12 1 (0.62%) JSON
Miscellaneous
1 17 (10.49%) Blackberry
2 16 (9.88%) Management Information System
3 15 (9.26%) Analytical Skills
4 8 (4.94%) Fixed Income
4 8 (4.94%) Foreign Exchange (FX)
5 7 (4.32%) Derivative
5 7 (4.32%) Equities
6 5 (3.09%) Enterprise Software
7 4 (2.47%) Computer Science
8 3 (1.85%) Statistics
9 2 (1.23%) EPoS
9 2 (1.23%) CMDB
9 2 (1.23%) Data Structures
10 1 (0.62%) Data Centre
10 1 (0.62%) Fat Client
10 1 (0.62%) Video Conferencing
10 1 (0.62%) Reference Data
10 1 (0.62%) HP Storage
10 1 (0.62%) Thin Client
10 1 (0.62%) Mathematics
Operating Systems
1 107 (66.05%) Windows
2 42 (25.93%) Windows Server 2008
3 32 (19.75%) Windows Server 2003
4 26 (16.05%) Linux
5 25 (15.43%) Windows 7
6 14 (8.64%) UNIX
7 13 (8.02%) Windows Server 2012
8 12 (7.41%) Windows XP
9 5 (3.09%) Windows Vista
9 5 (3.09%) Windows 8
10 3 (1.85%) Red Hat Enterprise Linux
11 2 (1.23%) Android
11 2 (1.23%) Windows Mobile
11 2 (1.23%) Mac OS X
12 1 (0.62%) Mac OS
12 1 (0.62%) Windows 2000 Server
Processes & Methodologies
1 43 (26.54%) ITIL
2 19 (11.73%) CRM
3 14 (8.64%) Project Management
4 12 (7.41%) Service Management
4 12 (7.41%) Configuration Management
4 12 (7.41%) User Acceptance Testing
5 10 (6.17%) Procure-to-pay
5 10 (6.17%) Validation
5 10 (6.17%) Document Management
6 8 (4.94%) Security Management
6 8 (4.94%) Time Management
6 8 (4.94%) Root Cause Analysis
7 7 (4.32%) Release Management
7 7 (4.32%) BCP
8 6 (3.70%) Incident Management
8 6 (3.70%) Mentoring
9 5 (3.09%) SDLC
9 5 (3.09%) Requirements Analysis
9 5 (3.09%) Business Intelligence
9 5 (3.09%) UML
Programming Languages
1 52 (32.10%) SQL
2 12 (7.41%) C#
2 12 (7.41%) VBA
3 10 (6.17%) T-SQL
4 9 (5.56%) VB
5 8 (4.94%) C++
5 8 (4.94%) Java
6 4 (2.47%) JavaScript
7 2 (1.23%) PHP
7 2 (1.23%) PL/SQL
7 2 (1.23%) Python
7 2 (1.23%) PowerShell
8 1 (0.62%) Bash Shell
8 1 (0.62%) Shell Script
8 1 (0.62%) C
8 1 (0.62%) Perl
Qualifications
1 25 (15.43%) Degree
2 13 (8.02%) Microsoft Certification
3 10 (6.17%) CCNA
3 10 (6.17%) Cisco Certification
4 8 (4.94%) CCNP
5 6 (3.70%) ITIL Certification
6 3 (1.85%) MOS
6 3 (1.85%) MCSA
7 2 (1.23%) MCP
7 2 (1.23%) VMware Certified Professional (VCP)
7 2 (1.23%) Six Sigma Green Belt
8 1 (0.62%) ITIL Foundation Certificate
8 1 (0.62%) MCDST
8 1 (0.62%) MCITP
8 1 (0.62%) MCSE
Quality Assurance & Compliance
1 21 (12.96%) SLA
2 7 (4.32%) ISO/IEC 27001
2 7 (4.32%) COBIT
System Software
1 60 (37.04%) Active Directory
2 29 (17.90%) VMware Infrastructure
3 10 (6.17%) XenDesktop
4 6 (3.70%) vSphere
4 6 (3.70%) Hyper-V
5 3 (1.85%) Terminal Services
6 2 (1.23%) VMware ESX
7 1 (0.62%) VMware ESXi
Systems Management
1 9 (5.56%) SCCM
2 7 (4.32%) AirWatch
3 2 (1.23%) SCOM
4 1 (0.62%) Symantec Endpoint Protection
4 1 (0.62%) Norton AntiVirus
4 1 (0.62%) Backup Exec
4 1 (0.62%) ServiceCenter
Vendors
1 77 (47.53%) Microsoft
2 47 (29.01%) Citrix
3 33 (20.37%) Cisco
3 33 (20.37%) VMware
4 32 (19.75%) Oracle
5 10 (6.17%) Avaya
5 10 (6.17%) Northgate
5 10 (6.17%) Capita
5 10 (6.17%) Bloomberg
6 8 (4.94%) NetApp
7 6 (3.70%) Reuters
8 5 (3.09%) HP
9 4 (2.47%) Dell
9 4 (2.47%) Cloudera
9 4 (2.47%) LANDesk
10 3 (1.85%) Red Hat
11 2 (1.23%) Apple
11 2 (1.23%) Peregrine
11 2 (1.23%) Tandberg
11 2 (1.23%) Remedy
City, London
Energon People
Salary: £25000 - £30000 per annum
Posted: 5 days ago
City, London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum
Posted: 5 days ago
London
NIIT Technologies
Salary: From £40,000 to £45,000 per annum ,7% Pension + Company Benefits
Posted: 13 days ago