The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 547 586 531
Rank change year-on-year
+39 -55
Permanent jobs requiring a Technical Support Analyst 86 71 79
As % of all permanent IT jobs located in London 0.19% 0.14% 0.17%
As % of the Job Titles category 0.21% 0.15% 0.18%
Number of salaries quoted 74 69 62
Average salary £39,500 £42,500 £35,000
Average salary % change year-on-year
-7.05% +21.42%
90% offered a salary of more than £28,650 £22,500 £25,000
10% offered a salary of more than £55,000 £66,000 £52,500
UK excluding London average salary £27,500 £25,000 £26,000
% change year-on-year
+10.00% -3.84%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41753 46378 42763
As % of all permanent IT jobs located in London 93.50% 93.88% 93.97%
Number of salaries quoted 35249 38253 36098
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £31,500 £32,500
10% offered a salary of more than £80,000 £75,000 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the London region.

Technical Support Analyst Salary Trend in London

Technical Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the London region over the 3 months to 20 April 2015.

Technical Support Analyst Salary Histogram in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 20 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 29 £50,000 -4.76% 1
Southwark - 3 £35,000 -
Uxbridge -4 1 £32,000 +33.33%
Bromley - 1 £19,000 -
Docklands, London - 1 £60,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 20 April 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 144 (77.84%) Windows
2 90 (48.65%) Microsoft
3 88 (47.57%) Active Directory
4 77 (41.62%) ITIL
5 73 (39.46%) SQL Server
6 65 (35.14%) SQL
7 62 (33.51%) Windows 7
8 60 (32.43%) Windows Server 2008
9 57 (30.81%) Finance
10 55 (29.73%) MS Office
11 51 (27.57%) Citrix
12 45 (24.32%) Windows Server 2003
12 45 (24.32%) MS Excel
13 43 (23.24%) MS Exchange
13 43 (23.24%) Cisco
14 36 (19.46%) Blackberry
15 34 (18.38%) Legal
16 33 (17.84%) SQL Server 2008
16 33 (17.84%) SQL Server 2005
17 27 (14.59%) VMware
17 27 (14.59%) Degree
18 26 (14.05%) Law
19 25 (13.51%) Exchange Server 2007
19 25 (13.51%) Oracle
20 24 (12.97%) IIS
20 24 (12.97%) Exchange Server 2010
21 22 (11.89%) TCP/IP
21 22 (11.89%) Windows XP
22 21 (11.35%) Configuration Management
23 20 (10.81%) Windows Server 2012

Technical Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 20 April 2015, IT jobs across the London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (23.24%) MS Exchange
2 25 (13.51%) Exchange Server 2007
3 24 (12.97%) Exchange Server 2010
3 24 (12.97%) IIS
4 18 (9.73%) SharePoint
5 16 (8.65%) Lync
6 14 (7.57%) WorkSite
7 10 (5.41%) Blackberry Enterprise Server
8 9 (4.86%) Exchange Server 2003
9 6 (3.24%) Exchange Server 2013
10 3 (1.62%) SharePoint 2013
11 2 (1.08%) WebLogic
11 2 (1.08%) IBM Notes
12 1 (0.54%) Apache
12 1 (0.54%) FileNet
12 1 (0.54%) SharePoint 2010
Applications
1 55 (29.73%) MS Office
2 45 (24.32%) MS Excel
3 3 (1.62%) Spreadsheet
4 1 (0.54%) MS PowerPoint
4 1 (0.54%) InfoPath
Business Applications
1 11 (5.95%) Towers Watson Igloo
2 8 (4.32%) Dynamics CRM
3 1 (0.54%) 3000 Xtra
3 1 (0.54%) RMDS
Cloud Services
1 14 (7.57%) Office 365
2 12 (6.49%) Mimecast
3 6 (3.24%) Microsoft Azure
4 2 (1.08%) Yammer
5 1 (0.54%) Amazon AWS
Communications & Networking
1 22 (11.89%) TCP/IP
2 12 (6.49%) IP Telephony
3 10 (5.41%) Firewall
4 9 (4.86%) DNS
4 9 (4.86%) DHCP
5 8 (4.32%) Ethernet
6 7 (3.78%) Network Security
7 6 (3.24%) LAN
7 6 (3.24%) WAN
7 6 (3.24%) SAN
7 6 (3.24%) Wireless
8 5 (2.70%) VPN
9 3 (1.62%) Broadband
9 3 (1.62%) NetScaler
10 2 (1.08%) Cisco IOS
10 2 (1.08%) DSL
10 2 (1.08%) Internet
11 1 (0.54%) 3G
11 1 (0.54%) Wi-Fi
11 1 (0.54%) VoIP
Database & Business Intelligence
1 73 (39.46%) SQL Server
2 33 (17.84%) SQL Server 2005
2 33 (17.84%) SQL Server 2008
3 18 (9.73%) SQL Server 2012
4 15 (8.11%) Data Mining
5 5 (2.70%) Crystal Reports
5 5 (2.70%) Oracle Database
6 3 (1.62%) SQLPlus
6 3 (1.62%) Oracle Reports
6 3 (1.62%) MS Access
6 3 (1.62%) SQL Server Integration Services
7 1 (0.54%) RDBMS
7 1 (0.54%) Relational Database
7 1 (0.54%) Hadoop
Development Applications
1 3 (1.62%) SQL Server Management Studio (SSMS)
2 2 (1.08%) Eclipse
3 1 (0.54%) Subversion
3 1 (0.54%) Maven
3 1 (0.54%) Team Foundation Server
3 1 (0.54%) VSS/SourceSafe
3 1 (0.54%) Oracle Forms
General
1 57 (30.81%) Finance
2 34 (18.38%) Legal
3 26 (14.05%) Law
4 10 (5.41%) Front Office
5 6 (3.24%) Banking
6 5 (2.70%) Back Office
7 4 (2.16%) Investment Banking
8 3 (1.62%) Retail
9 2 (1.08%) Marketing
9 2 (1.08%) French Language
9 2 (1.08%) German Language
9 2 (1.08%) Financial Institution
10 1 (0.54%) Advertising
10 1 (0.54%) Telecoms
Libraries, Frameworks & Software Standards
1 17 (9.19%) XML
2 12 (6.49%) .NET
3 9 (4.86%) ASP.NET
4 7 (3.78%) Application Packaging
5 6 (3.24%) ActiveX
6 4 (2.16%) FIX Protocol
7 2 (1.08%) Middleware
7 2 (1.08%) HTML
7 2 (1.08%) JSP
7 2 (1.08%) J2EE
8 1 (0.54%) CSS
8 1 (0.54%) WAP
8 1 (0.54%) FIXML
8 1 (0.54%) Spring
Miscellaneous
1 36 (19.46%) Blackberry
2 15 (8.11%) Analytical Skills
2 15 (8.11%) Data Structures
3 8 (4.32%) Management Information System
4 6 (3.24%) Video Conferencing
5 5 (2.70%) Blog
5 5 (2.70%) Social Media
6 3 (1.62%) Computer Science
7 2 (1.08%) CMDB
7 2 (1.08%) Foreign Exchange (FX)
7 2 (1.08%) NHS
7 2 (1.08%) Credit Risk
7 2 (1.08%) Reference Data
7 2 (1.08%) Hedge funds
7 2 (1.08%) Digital Media
8 1 (0.54%) Enterprise Software
8 1 (0.54%) Algorithms
8 1 (0.54%) Client/Server
8 1 (0.54%) iPhone
8 1 (0.54%) Open Source
Operating Systems
1 144 (77.84%) Windows
2 62 (33.51%) Windows 7
3 60 (32.43%) Windows Server 2008
4 45 (24.32%) Windows Server 2003
5 22 (11.89%) Windows XP
6 20 (10.81%) Windows Server 2012
7 15 (8.11%) Windows 8
8 13 (7.03%) UNIX
9 10 (5.41%) Linux
9 10 (5.41%) Windows Vista
10 6 (3.24%) Windows 2000 Server
11 5 (2.70%) Mac OS X Server
12 4 (2.16%) AIX
13 2 (1.08%) Mac OS X
13 2 (1.08%) Windows Mobile
13 2 (1.08%) Android
14 1 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 77 (41.62%) ITIL
2 21 (11.35%) Configuration Management
3 19 (10.27%) Release Management
4 18 (9.73%) Document Management
4 18 (9.73%) CRM
5 15 (8.11%) Root Cause Analysis
6 14 (7.57%) System Testing
7 13 (7.03%) Change Control
8 12 (6.49%) Time Management
9 11 (5.95%) Mentoring
9 11 (5.95%) Problem Management
10 10 (5.41%) Service Management
11 8 (4.32%) Continuous Improvement
12 7 (3.78%) Service Delivery
13 6 (3.24%) BCP
14 5 (2.70%) Security Management
14 5 (2.70%) Test Scripting
15 4 (2.16%) Risk Management
15 4 (2.16%) User Acceptance Testing
16 3 (1.62%) Incident Management
Programming Languages
1 65 (35.14%) SQL
2 15 (8.11%) PL/SQL
3 12 (6.49%) Java
4 8 (4.32%) C#
4 8 (4.32%) T-SQL
5 6 (3.24%) VB
5 6 (3.24%) VBA
6 4 (2.16%) Python
7 3 (1.62%) C++
8 2 (1.08%) JavaScript
8 2 (1.08%) Perl
8 2 (1.08%) Bash Shell
9 1 (0.54%) R
9 1 (0.54%) C
9 1 (0.54%) Shell Script
9 1 (0.54%) Korn
Qualifications
1 27 (14.59%) Degree
2 18 (9.73%) Microsoft Certification
3 17 (9.19%) ITIL Certification
4 16 (8.65%) Cisco Certification
5 12 (6.49%) MCSA
6 10 (5.41%) MCSE
6 10 (5.41%) CCNA
7 6 (3.24%) Citrix Certification
8 5 (2.70%) CCNP
9 3 (1.62%) MCP
9 3 (1.62%) MCITP
9 3 (1.62%) MOS
10 2 (1.08%) VMware Certified Professional (VCP)
10 2 (1.08%) MCDST
10 2 (1.08%) ITIL Foundation Certificate
11 1 (0.54%) A+ Certification
Quality Assurance & Compliance
1 10 (5.41%) SLA
2 6 (3.24%) ISO/IEC 27001
2 6 (3.24%) COBIT
3 2 (1.08%) Data Quality
4 1 (0.54%) QA
System Software
1 88 (47.57%) Active Directory
2 12 (6.49%) VMware Infrastructure
3 10 (5.41%) XenDesktop
3 10 (5.41%) vSphere
4 9 (4.86%) Hyper-V
4 9 (4.86%) Microsoft App-V
5 4 (2.16%) XenApp
6 2 (1.08%) Terminal Server
7 1 (0.54%) Terminal Services
7 1 (0.54%) Samba
7 1 (0.54%) VMware ESX
7 1 (0.54%) VMware Workstation
7 1 (0.54%) Citrix Presentation Server
Systems Management
1 15 (8.11%) SCCM
2 7 (3.78%) AirWatch
3 4 (2.16%) XenMobile
4 2 (1.08%) SCOM
5 1 (0.54%) SCVMM
5 1 (0.54%) SCSM
5 1 (0.54%) NetBackup
5 1 (0.54%) ServiceCenter
Vendors
1 90 (48.65%) Microsoft
2 51 (27.57%) Citrix
3 43 (23.24%) Cisco
4 27 (14.59%) VMware
5 25 (13.51%) Oracle
6 13 (7.03%) Avaya
7 12 (6.49%) HP
8 11 (5.95%) NetApp
8 11 (5.95%) OpenText
9 10 (5.41%) LANDesk
9 10 (5.41%) Bloomberg
9 10 (5.41%) Dell
10 9 (4.86%) Apple
10 9 (4.86%) Reuters
11 8 (4.32%) Google
12 5 (2.70%) Adobe
13 3 (1.62%) Toshiba
13 3 (1.62%) AppSense
13 3 (1.62%) Altiris
14 2 (1.08%) Business Objects
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